Burger King in Rheinbach

The last shop shut down all the terminals, the employee looked at me and went to smoke; that was the last time I was there.

A typical Burger King by the highway. The staff at the register were very friendly and helpful, though.

I'm sorry, but the fact that you can't get any more nuggets because everything was cleaned half an hour before closing time doesn't sound like good service to me.

Absolutely terrible! I had to wait just 5 minutes while the workers smoked. And the sauces were incredibly sour. I hope I don't get a stomachache, and if I do, I'll know exactly why. Not recommended!

It's already closed at 6:30 pm.

Opening hours, whenever it suits us.

The temperature was below 10 degrees Celsius. Five minutes after ordering, someone went behind the counter, probably smoking. The cheese sauce I ordered for €2.50 wasn't available, and they didn't want to offer a cancellation without throwing away the entire order that was already ready. I've rarely seen such a shabby Burger King with such a bad-tempered staff. Better close this place down, it's bottomless!

Sunday 8:41 PM despite being open according to Google. If you don't have any staff or anything, at least keep your opening hours up to date!

Worst BK quality and the unfriendliest staff ever. The bread was flat and cold, the bacon was cold, the cheddar didn't even melt in the bun. The fries were tasteless, cold, and greasier than usual. Such a shame, as I'm usually a BK fan.

Probably the worst Burger King in the world, between the rude staff and the restrictive features. They might as well close it down rather than open it for what they do. It's really crap. 💩 I also found a wrapper in my burger..

The person reacted very rudely to a complaint. The fries and onion rings were soggy, as if they'd been sitting for a while. The tables could use a good wipe down. I'm used to something different at Burger King.

You rarely see such unfriendly staff and then they get even cheeky when you bring back the cold fries

Terrible service. Completely unprofessional. They told us at 11:50 that they would open at 12:00. Twenty minutes later, the kitchen still wasn't open, and the very rude lady said, "It'll take a while. I can't tell you whether we'll have food in 30 minutes or not." Thank you for the senseless waste of time.

10:33 AM, Burger King is closed ☹️

We wanted to pay the self-service order at 1:40 PM on July 22, 2025, in cash at the cash register with the employee (which you have to do first, otherwise the order won't even be prepared). It really wasn't busy, and she calmly prepared all the other orders while we stood in front of the lady for 15 minutes with our money and our hands. She greeted us for the first few minutes with the extremely unfriendly words "wait" and "move aside," only to then treat us like air for another quarter of an hour. This look, this demeanor, and this lady's entire customer service is the downfall and a disgrace for any restaurant business. I haven't encountered such unfriendliness and professional incompetence in a long time. After being completely ignored, we left and will definitely never come back :) P.S. After reading the other experiences with this lady: @burgerking, you're losing a lot because of this employee. You can't let this happen to customers!!!

Store closed at 11:42, very unfriendly, disinterested lady behind the counter. Absolutely disappointing!!!

The service is definitely different. They don't even serve meals in the middle of the day, nor do they offer burger fries at exorbitant prices that don't comply with Burger King guidelines; instead, they submit imaginary prices. This place should be monitored by the tax office and the Burger King chain, no words to describe.

A failure of the terminals would be half as bad if the staff were able to speak and take orders verbally.

I absolutely don't understand all the bad reviews! We have nothing to complain about. The interior was clean, the food came quickly and was delicious, and the waitress behind the counter was very gracious and humorous.

Ms. Siebert—If anyone deserves an Employee of the Month award, it's her. 🙌

Closed half an hour before 10pm. I understand a few more minutes, but half an hour????

We ordered, but not everything was served immediately because the employee forgot to do it. Furthermore, the employee was very demotivated and seemed to have no desire to serve.

Dirty toilet, tables and floors not mopped.

They will rob you of ticket serways and then they will say that you can only pay in Cash. Thieves Burger King branch!!! Thieves

If I could give them 0 stars, I would. First, they ignore you, and then, in a totally annoyed manner, ask you what you want. When I asked if I could pay in cash, I was directed to the ordering terminal, which only accepts card payments! When I explained that I didn't have a card with me, they replied that I was out of luck! Absolutely unacceptable behavior

Extremely unfriendly! You don't get your deposit back right away, but are told "later." Repeated requests for a refund are met with a rude response!

So nothing has changed. Sunday, 11:40, I come to get something to eat and they're not working because they don't feel like it. And the reason I stopped at this rest stop was BurgerKing. Why doesn't the team that controls the franchise close the place down because these idlers and scoundrels are doing them more harm than good.

Worst Burger King I've ever been to, the food was inedible

According to the website, they're open until 10 p.m. At 7:51 p.m., an unfriendly employee told me they were already closed.

Nobody there. Cash registers and self-service machines are closed, even though it is within opening hours

Poor hygiene, unprofessional, unpleasant! I tried very politely and constructively to point out a lack of hygiene in my order, was laughed at by three unkempt ladies who were smiling, rolling their eyes, and I decided to cancel my order due to the unprofessional behavior. When I left the restaurant I was asked not to come back. That goes without saying, of course, and that's what I would generally advise everyone: stay away from Peppenhoven.

Cold burgers are generally crap, just like the entire station

The worst Burger King I've ever been to The sandwich was cold and swept away

Very unfriendly staff, food was not sold even though there was a lot of food on offer.

When ordering, the saleswoman was extremely unfriendly and impatient. Four components of my order were also forgotten. When I politely pointed this out, I was met with annoyance and a rude tone - appropriate communication is definitely different. In addition, all ordering machines were out of order and you could only pay in cash at the checkout. This is absolutely impractical and out of date, especially at a rest stop where there are a lot of travelers. When I then tried to redeem my crowns (loyalty points), it suddenly said that this was not possible. Here too, the saleswoman's reaction was very irritable, uncomprehending and unhelpful. Another annoyance: €1 per person was charged to use the toilet. If you place an order with you that isn't exactly cheap, going to the toilet should of course be free of charge. This simply seems customer-unfriendly and not very service-oriented. Overall, my visit to Burger King was very disappointing - both in terms of the atmosphere and the customer service.

So we can completely support the previous recessions. Old food, unfriendly staff and cleanliness are also a foreign word here. There was an argument with us that we had already received certain things even though we still had the tray in our hands. The onion rings were still almost raw and when we wanted to have them made again, the re-prepared rings were almost thrown at us. Impudence!!!

21:00 already closed, change the opening hours so people don't stop unnecessarily

We tried to eat here three times, but it was impossible. We got here at 9:10 p.m. to have something to eat, as it says that it closes at 10:00 p.m., so we could have easily ordered, but we couldn't. The problem is not with the fact that instead of 22:00 it closes at 21:00 and it is not written anywhere, but with the way they yell and rudely send you away!! Unfortunately, we won't have a good meal here either because of the nice server!!

It says on the door that the Burger King is open until 10 p.m. After a random stop at the gas station we decided to eat a burger, then at 7:45 p.m. the super friendly service told me that the Burger King was closed after I asked "why?" I was insulted as stupid and yelled at that she, quote, “didn’t feel like it.” Then we left the store at a loss and didn't understand what we had done wrong - there was an older little lady with glasses and gray hair. An absolute disgrace

Cheeky was already closed at half past ten and I was soooooooo hungry 😠😠😠

Another disappointment, I cannot understand how management can accept something like this. The "lighting" gives me epileptic fits the way it flickers. It hasn't just been like this since yesterday. I was there for the first time in January and thought it would have been fixed by now, but it hadn't. The same thing happened with the intercom, it feels like it's from the 80s, you can hardly understand anything. Last but not least, three items on the menu were not available. And the fries we ordered didn't make it into the bag, so it was disappointing until we got home 😂. The next visit will probably be at the MCS right next door.

At BurgerKing you have to order at the terminal if you hand in your sanifair vouchers at the checkout and want to pay with a card. This isn't only possible at the terminal but you can't hand in vouchers there So not recommended, absolutely bad never again

Strange in 2025 POS is not working, they accept only cash

Food OK. Citizen King level. Service seems annoyed. Didn't get everything and when asked claimed everything was there

A little smile wouldn't be bad. If you're complaining about your job, you shouldn't do it.

Closes at 7 p.m. Supposedly open online until 10 p.m. I've never experienced anything like that before

Nice Burger King in drm you can still order “normally”. Great, clean👍

At 20:00 you cannot take an order at the bottom of the bottom

The cashier was rude, unfriendly and not helpful at all. She answered our question out loud: 'Everything is written.' Very disappointing! 01/05/2025 3:00 p.m

Burger King is open until 10 p.m. but you can't go in after 6:30 p.m....?? What is that?

So, the Burger King in the Peppenhoven West service area is absolutely amazing! As soon as I walked in I was greeted so warmly that I almost asked if they wanted to adopt me. The staff there is just amazing – super friendly, always in a good mood and faster than a cheetah on caffeine! My burger was so perfect that I briefly considered photographing it and selling it as a work of art. And the fries? Golden yellow and crispy – probably fried by unicorns themselves. Simply a brilliant stopover! Hats off to the team, you are the true kings (and queens) at Burger King! I'll be back - and not just for the nuggets!

12:30 closed the ladies say it will open at 14:00 some idiots are laughing at customers

The three times I stopped there in a month and it was closed due to lack of personnel. If it's not a working restaurant, remove the "Burger King" signs from the highway. It is a waste of time for everyone expecting to eat something.

The shop is ridiculous... 6 p.m. on Friday and already closed... and not for the first time... it used to be good here...

On Google it says open until 10 p.m., I was there at 2 p.m. and the store was closed.

Despite the bad reviews, I thought I would give it a try myself. Supposedly open from 10am, I arrived at 11:30am. Behind the counter there was a young lady who I said good morning to. All she replied was in English: "Open 12 o'clock." It's bad enough that you have to speak English at all to a waitress, but seriously; After a day I could say “Open from 12 p.m.” in every language in the world. I would at least appreciate her attempt.

The stale fries were simply fried and served when the man asked them about it and the staff immediately made a face. I then got new fries that were just as nice as the previous one!

Pathetic. Even though the opening hours are from 10:00 a.m., they still don't work at 11:00 a.m. even though the service is already present and arrogant. The worst Burger King in Europe.

Exceptional service staff (balbir singh) who helped our kids and was willing to help with orders as well as any thing that kids ask for. He is a real gentleman. Would visit this burger king branch again just to meet him.

No fries, staff speak bad German, only half a cat available, all in all an absolute juice charge

A sentence with X... We had to wait in line for a relatively long time only to be told in a mushy tone that no vegetarian dishes were currently being served. That could have been said a little nicer^^ (or maybe even posted a notice in advance). Unfortunately it was also icy cold in the entire area.

THE PROGRAM IS NOT RESPECTED!!! The employees are idiots!!

I have never experienced such poor quality and service. Very unclean. Definitely not recommended.

It couldn't be worse. Hygiene is not implemented here. The employees don't care about customers...the ordering machines don't work and the food is even worse than usual. It's better to drive one or two rest stops further. One star is still too many here.

Supposedly open but I looked here several times and again it's not open as the time says. In addition, the hygiene is beyond good and bad, even when it is closed you can see leftovers lying in the kitchen!!! It's a shame because I actually like eating at Burger King...

The opening times should be revised! 🤬🤬

I didn't think the reviews were true. The lady at the checkout doesn't get a friendly word or hello from her lips. She otherwise seems very uninterested in the guests and her work. The onion rings on my burger were so old / had been fried several times and were therefore so hard that my teeth slipped on them the first time I tried them. Here, out of laziness or a total lack of interest in the customer, an old onion ring was simply thrown back into the deep fryer and placed on the burger. I won't come here again. Either you should work on the staff or close the shop. P.S. Saturday 9/21/24 ~4:45 p.m

You aren't even greeted and only one guest takes your order and then prepares it and serves it out before you take the next order. The ordering machines were all broken. The preparation time had nothing to do with a fast food restaurant.

If the premises are closed or there is a breakdown, information is also left on the navigation - real German quality.

Attitude bad and was nothing to eat, no meat. 👎

Stands for locked doors were on site at 7:42 p.m. - although opening hours are until 8 p.m. Very annoying. They weren't the only ones standing in front of the closed door.

Worst Burger King we have ever eaten at. "The cold food is too hot and the hot food is too cold" - Rob Geus But really, a piece of cardboard from our paper container is even crispier than the fries they serve here and a shoe sole sandwich is juicier than the Whoppers from this branch. You also get hot sparkling water and the staff is grumpier than the worst mother-in-law on the planet. Enjoy your meal!

Mon23 I have never experienced such poor service. Incredible.

The service is totally subpar. The fries were at the bottom and they were completely sticky and sticky. The service was the worst, unfriendly, grumpy and didn't get an answer when asked. Ordered a Whopper without sauce and salad. Unfortunately with sauce. Even one star is still far too many. This restaurant doesn't deserve the name Burger King. Please do something about it. Other comments also read exactly what I experienced. I hope something finally happens

Came at 19:35 a woman with green hair said that they are no longer open, although the schedule says that they are open until 20:00!!!! Either change the schedule on the Internet or don’t deceive people!!!👎👎👎👎👎👎👎👎👎👎

The worst BurgerKing I've ever visited. The staff is so unfriendly and uninterested, if the little one hadn't been hungry, I would have left. Does BK know how they are represented here to the outside world?? I don't think so, absolute disaster!

Truly the worst BK ever. 20 minutes of waiting for a few orders and then with a malicious grin the message in bad language: "Coupons don't do anything". It's a shame because I'm actually a BK fan and I pass this rest area very, very often. So I can save myself the stop in the future. Zero points, not even the one “forced star”.

The lady at the checkout gave us meat burgers instead of veggie burgers. And get Fanta instead of water. When we pointed out these errors, she yelled at us and refused any service. Please be sure to terminate this person! July 19th at 5:40 p.m. at the rest stop. Black hair, crooked teeth, between 40-50 years old.

Today I picked up something to eat from you and was served by cashier M023. I have rarely experienced such kind and courteous service. Thank you. I'm glad that service employees like this aren't extinct yet! Big compliments to the girl! ❤️

Unfriendly staff, no coupons redeemable and only half the selection

Would rather give zero stars, the business closes at 8 p.m., but no longer accepts orders after 7:45 p.m. and tells customers who are still waiting to come in that they should tell the next people who come in that they can leave. It's ok from 8 p.m., but it's not possible before closing time.

We didn't come to eat - you can't redeem coupons here - okay. What's not okay, however: when I asked what was in the menu, it was posted twice. When we wanted to correct this, the lady urged us to pay now. We left the “restaurant” without food, from the original €8 (with coupon) €25 was simply not okay for us. Just brazen behavior

For the sweet lady who gave us extra fries!

English speaker was waved away and not served because she didn't order in German.

The staff was absolutely rude. The old one at the cash register pulls such a punch that you think she's about to jump over the counter. Paying by card is very difficult because you don't get the device and you have no idea what you're actually paying for. Vouchers were more than rudely rejected. The store is a state!!! I hope they don't spit on the burgers. Still in good health Lg

We were there on 6/12/24 at 12:26 p.m. The cashier was beyond rude. The craftsman who repaired the beverage system and her colleague got a smile. You are treated like dirt there and talked to stupidly. You typed the amount into the card reader, didn't even turn it around so that I could see what amount I was paying, entering the pin wouldn't have worked either. So after holding my card to it, I pulled off the checkout slip that came out to check (I was very rudely asked to hold my card up to the machine) to see what was actually typed. At that moment the lady snapped at me and told me to leave the note alone. Since I didn't understand it directly (acoustically) she became even more aggressive. From that moment on, she literally threw our food onto the tablet in annoyance, as well as cutlery and mayo. Not even a "bon appetit or goodbye"...The lady didn't seem to enjoy dealing with people. Please throw people like her out. It is bad for business and absolutely wrong in this profession.

We just stopped and wanted to eat something. Staff were running around and when the people in front of us asked, they shouted something incomprehensible and when asked because none of us understood anything, the same rude “gibberish” came back. We don't wait the 10 minutes, very rude

Just been there, the cashier was really rude and it was the worst fast food burger I've ever eaten. It wasn't my first Whopper and it was really, really bad. Apart from the fact that there was nothing to drink except Cola Sprite and Fanta. I know it's a Burger King, but not being able to order water from the menu is an absolute disgrace.

The service was catastrophic, the cashier was incredibly rude and unfriendly and just insulted everyone. She also didn't even want to give me my change back after asking several times. Never again !!!!!!!!!

9:00 p.m. and the store is closed. Really cool for the trucker friends. Then invite her to whistle

I have no idea what Burger King is, it couldn't be worse...not recommended, poorly made potatoes, and I don't want to continue talking because with a line of people of more than 20 people they closed us in the face...I will never return, this place is not worth paying the salary to those miserable employees....a bad image of the BURGER KING guarantee

Fries and burger were lukewarm and not warm immediately after delivery.

Typical cold German hospitality towards foreign professional drivers.

At 19:30 you won’t be able to eat, although they open until 20:00

It took 10 minutes until we could order.

Eigentlich essen wir recht gerne bei Burger King, da die Dinger relativ schmackhaft sind. Heute jedoch haben wir erlebt, dass es auch anders geht, derart miserable Burger (2x Kings Beef, jeweils 8,29€ nur für den Burger) hatten wir bei Burger King andernorts noch nie. Trocken wie altes Brot, keine Sauce und das, was ansonsten drauf war, hat mit dem ausgehängten Bild nicht die geringste Ähnlichkeit. Vielleicht sollte man die Abbildungen der offerierten Burger auch in die Küche hängen, damit das Personal weiss, was draufgehört. Das Werbeversprechen "für Burgourmets" ist ein Hohn. Ganz mies!!! Der Laden wirkt schmuddelig.

Angeblich geöffnet aber alles zu

Als senior is er meestal geen keuze in het kiezen van een kleine lunch. Vele senioren kunnen een grote lunch/dinner niet op. Om samen een bord telkens te delen is vervelend. Weggooien is bij ons niet aan de orde en wij vinden het zonde. Dus als een kleine maaltijd wordt aangeboden, in dit geval een kidbox, vragen we er ook naar. Na minutenlang genegeerd te zijn en we eindelijk onze bestelling deden van 2x kidbox kregen we de botte, onvriendelijke antwoord: "Kidbox sind nur für Kinder." - Senioren rascime??? - De kleine gezette vrouw had geen zin dit aan ons te verkopen. Zou dit opgedragen zijn door de hamburger king manager van Peppenhovenhoven-West - Dld aan de A61? We hebben maar weer samen een baguette gedeeld en de vrouw kon weer gezellig met haar collega, die onze bestelling opnam, verder kletsen. Ach ja dat is veel leuker, dan klanten helpen en een tevreden gevoel geven.

Nach dem Essen eines bacon king wurde mir nach 3 Stunden übel und ich musste mich Übergeben.. dort sollte wohl mal besser auf Sauberkeit geachtet werden..

Ewig angestanden, Payback nicht möglich weil Mitarbeiterin neu andere behauptet kein Scanner dafür aber überall groß Werbung. Naja