Burger King Rheinbach in Rheinbach

Niemand geht ans Telefon, die Lieferung dauerte über 1 Stunde und 20 Minuten, und wenn man Englisch spricht, wird einfach aufgelegt… Bei meiner letzten Bestellung habe ich 2 Stunden gewartet, nachdem in der App stand, dass sie zugestellt wurde… und trotzdem meldet sich niemand. Ich musste selbst hingehen und das Problem lösen, da ich ja bezahlt hatte.

Wir haben hier auf der Durchreise Pause gemacht und leider einen sehr schlechten Eindruck bekommen. Die Filiale wirkt, als wäre sie seit 20–30 Jahren nicht modernisiert worden. Besonders fragwürdig: Gras auf dem Tablett? Das spricht nicht gerade für Sauberkeit. Die Mitarbeiter wirkten überfordert und wenig kundenorientiert. Die Filialleitung saß währenddessen gemütlich mit Freunden am Tisch und hielt einen Plausch. Außerdem wirkte der Umgang der Leiterin mit den Mitarbeitern auf uns sehr unfreundlich und unprofessionell. Insgesamt wirkt der Laden ungepflegt, schlecht organisiert und dringend renovierungsbedürftig. So eine Filiale sollte dringend überprüft und geschlossen werden.

Ich war noch nie in einem so schlechten BurgerKing. Die nur zwei Angestellten waren komplett überfordert und kamen mit den Bestellungen kaum nach. Darunter litt dann auch der Zustand der Sauberkeit. Die Tische im Lokal klebten, die Tabletts wurden notdürftig gewischt und der Kassentresen war unordentlich (es lagen alte Kassenbons herum, und der ein oder andere Fleck von Getränken war sichtbar). Die Toilette war eine eklige Katastrophe. Zusätzlich waren keine richtigen Buns für einen LongChicken vorhanden, es war Montag Nachmittag. Alles in allem eine Enttäuschung beim nächsten Mal werde ich über die Straße gehen und bei der Konkurrenz mit dem Clown essen.

Leider war der Besuch in diesem Burgerking wirklich schlecht. Nach 20min Warten in der schlange haben wir bestellt. Ca 20min nach dem Bestellen wurde uns gesagt, dass die brötchen für unseren burger leer sind. Kein Problem, wir haben anderes Brot genommen. Danach haben wir allerdings NOCHMALS 20minuten quf den Burger gewartet. Insgesamt durften wir also über eine Stunde auf 4 Burger warten, die wir so nicht einmal bestellt haben. Das Lokal war nun wirklich nicht voll und zudem auch super schmutzig!! Wir waren wirklich sehr enttäuscht!

@Filialleiter: 1 Std. Wartezeit nach Bestellung, kein System für Zuordnung wer was bestellt hat, Personal maßlos unterbesetzt, nicht genug Zutaten für angebotenes Essen (Personal musste improvisieren und es war kurz nach Mittag)

Essen und Service ist super das Ambiente ist etwas in die Jahre gekommen aber hier kann man noch seine Getränke nachfüllen das ist eine super Leistung

Wir haben den großen Parkplatz zum Start einer Oldtimer Tour genutzt. Der Service (etwas korpulenter Mitarbeiter mit Bart) war sehr freundlich und zuvorkommend. Ansonsten, alles was man von einem B.K. erwartet.

Personal unflexibel, Essen war schlecht zubereitet, das können andere BKs deutlich besser!

Ich wechsle wieder zu McDonald’s

Ich wollte letzte Woche gegen 14 Uhr den neuen Whopper Garlic jr. bei euch probieren. Im Laden war ich komplett alleine, nur zwei weibliche Angestellte waren mit vor Ort. Als ich reinkam, hieß es direkt: „Einen Moment bitte.“ Also wartete ich.... In der Zwischenzeit bekam ich mit, dass noch ein weiterer Kunde im Drive Inn gewartet hat. Danach wurden die beiden Damen plötzlich hektisch und schrien sich gegenseitig in ihrer Muttersprache an (Südländisch). Dabei fielen sogar Behälter und Grillzangen herunter. Das Ganze war extrem unangenehm mit anzusehen. Nach über 15 Minuten stehen vor der Kasse, in denen ich komplett ignoriert und immer noch nicht bedient wurde, weil man lieber hysterisch diskutierte, hat es mir gereicht. Ich bin zur Konkurrenz mit dem M gegenüber gegangen. Da habe ich mein essen innerhalb von 3 Minuten nach Bestellung bekommen! Das war definitiv mein letzter Besuch bei Burger King in Rheinbach. Schult euer Personal besser!

Der schlechteste Service überhaupt!!!

Das Essen war ganz gut, aber die Toiletten stinken fürchterlich.

Wir sind leider sehr enttäuscht von unserer Bestellung bei Burger King. Angegeben war eine Lieferzeit von 25–40 Minuten, tatsächlich haben wir jedoch fast anderthalb Stunden gewartet. Bestellt haben wir um 11:12 Uhr, und selbst um 12:40 Uhr war das Essen noch nicht da. Besonders ärgerlich ist, dass der Status seit über 30 Minuten auf „fast da“ steht, obwohl der Weg nur etwa 10 Minuten dauert – mit dem Auto sogar weniger. Verlässliche Informationen zum aktuellen Stand der Lieferung gab es nicht. So ein Service ist wirklich nicht in Ordnung, vor allem wenn die angegebene Lieferzeit deutlich unterschritten wird. Wir hätten uns hier mehr Transparenz und eine realistische Zeitangabe gewünscht.

Also ,es gab leider keinen " Bildschirm" zum bestellen. Man musste das Essen direkt vorne bestellen. Was traurig war: Personal war früh da( 4 Damen und ein Herr). Trotzdem Stress wo gerade mal drei Kunden eine Bestellung Aufgaben. THEMA HYGIENE 🤢kennen die wohl nicht. Mahlzeiten würde mit bloßen Händen ohne Handschuhe zubereitet und lange Haare von einer Dame...nicht unterm Haarnetz oder Kappe versteckt. Gesundheitsamt sollte da wirklich mal ohne Ankündigung reingekommen und kontrollieren.

Leider hat unsere Bestellung 25min gedauert, obwohl nicht viel los war

Ich war heute mal wieder nach einem halben Jahr da. Da fand ich es so dreckig und versifft, dass ich der Zentrale geschrieben habe. Ich benutze immer "Drive in". Die Sprachbox war notdürftig geklebt. Wie damals, daher war eine ordentliche Konversation mit Rückfragen nicht möglich. Ich sollte aber zum Fenster vorfahren. Dort war es auch nicht viel einfacher. Die Dame sprach gut deutsch, hatte aber einen Akzent, deswegen war es für mich etwas schwierig war das Richtige zu bestellen. Aber es war trotzdem was anderes. Aber das Essen war lecker. Das Fenster an dem man sein Essen entgegen nimmt ist total kaputt. Oben war schon damals das Fenster gesplittert. Hier wurde mit sehr viel Dichtmasse versucht es wohl winddicht zu machen. Was unter dem Fenster runter gelaufen ist möchte ich gar nicht wissen. Ich muss da nicht einkaufen und kann auch gegenüber zu MC Donalds.

Wir waren jetzt oft bei Burger King Rheinbach. Es lief nie glatt, aber heute war es die Krönung. Bestellt haben wir 2 Pakete Baby Burger einzeln und ein King’s Steakhouse Double als Menü. Bei dem Foto sieht man wie „liebevoll“ alles zubereitet ist, zudem wurden Pommes Frittes geliefert - die sonst obligatorische Frage nach den Gitterkartoffeln wurde erst gar nicht gestellt. Anders als sonst wurde auch ein kleinerer Getränkebehälter übergeben. Der Mitarbeiter war unfreundlich,lustlos. Die Burger waren wie immer kalt , aber das kenne ich in dieser Filiale auch nicht anders. Die üblichen Namensschilder werden in dieser Filiale auch nicht getragen - ein Schelm, der böses dabei denkt. Und natürlich wollte der Mitarbeiter mir seinen Namen auch nicht nennen. BITTE SCHULT EURE LEUTE. Und wenn es keine besseren gibt macht die Filiale halt dicht.

Ist halt burger King. Da ist das Essen immer gleich. Aber die Mitarbeiterin war super freundlich und das Lokal und die WC waren sehr sauber

Lieferung von denen dauert immer mindestens 3 mal so Lange wie angegeben und als ausrede kommt jedes mal viel zu Tun dann sollte man ne realistische zeitangabe machen

Absolutely terrible. I ordered through Lieferando, and after exactly 1 hour and 58 minutes of waiting, the food still hasn't arrived. The phone keeps ringing, but (of course) nobody answers. Never again.

Ordering was an absolute disaster. The food was cold despite taking forever to prepare. Not recommended.

You wait a little cause they make it fresh people! And the workers are so nice

The food is always hot, not like at McDonald's. The food tastes different. At McDonald's, ALL burgers taste the same.

Fast, that's what they work for

Everything was perfect. We ate there while passing through – the food was super fresh – friendly staff – very clean – keep it up!

The burgers and fries were okay, and the waitress was super nice. The only thing that bothered me was that it was extremely cold in the restaurant.

...Unfortunately, this branch almost never participates in the special menu promotions...otherwise: everything as always and everywhere

Friendly staff Clean location Great food selection Would definitely go again

The vegetarian selection is amazing! Truly top-notch!! ❤️❤️❤️

We ordered via monitor. Service was okay. Just like Burger King, it was okay. It tasted good.

Unfortunately, it's a bit dated, digital - no. Everything's analogue, just like before. Food is the same as always, okay. What absolutely doesn't work: when the outside temperature is 10°C, an air conditioner running that blows in cold air, forcing you to sit inside with a thick jacket on and catch a cold from the draft. When I complained, the explanation was that you couldn't control the air conditioning from there. Bad.

Service at the drive-thru is insane. With four takeaway coffees, you still have to ask for lids. Then they hand you one instead of putting it on right away, as you should. If you have to get everything back three times because she doesn't understand, I can tolerate that.

Absolutely disappointing visit. The store was extremely dirty, the air conditioning was apparently broken—it was unbearably hot, and the staff were visibly sweating. The restrooms were a disaster: broken and full of urine. This is simply unhygienic and unacceptable. Never again!

Good morning, noon, or evening, depending on when you read this review. The internet said the Stullenkaiser was open until 2:00 a.m., but when we arrived at 1:09 a.m., it was already closed. What's all this nonsense?

A very dirty shop. The floor is sticky almost everywhere. Some of the tables are also sticky. Even the best burger can't taste good in such a disgusting and greasy shop. The burger was rather mediocre in terms of taste, but the filthy atmosphere unfortunately had a strong impact on the experience.

Catastrophic waiting times on Mondays in the middle of the day

The opening hours on Google Maps don't match the actual opening hours. That's a bummer, especially when Google Maps says the restaurant is open two hours longer than it actually is.

Totally dirty, including the toilets…

They had no toys left for kids menu but still helped me by selling another toy set for 2 euro by making a huge exception. Thanks a lot

Probably a snapshot, but that's how the moment was. Parked in front of BK Rheinbach when at the same time the BK delivery van (a Mini Cooper without the BK lettering) pulled up and parked directly in the only disabled parking space. The BK employee got out with a cigarette in his mouth, which he then flicked onto the parking space - looked really cool, didn't he? Then we went in, ordered takeaway, and of course half the order was wrong. Unfortunately I noticed it too late - my own fault. The entire restaurant was very unkempt. Leftover food on the tables and floor. The place was almost empty at the time. The branch manager made a very unkempt impression, just like the long-haired man at the deep fryer - a kingdom for a hairnet. I used to really enjoy going to BK Rheinbach and eating there too - after yesterday's experience, I unfortunately have to say that I prefer going over to Mäkkes - the standards are STILL good there. What a shame.

Unfortunately, I can't recommend this Burger King. The tables and floor were very dirty, which didn't leave a pleasant feeling while eating. The food was also rather disappointing. The self-service vending machine only served still water instead of Fuze tea – very annoying. Unfortunately, these days, you often get the feeling that you have to get lucky to find a clean Burger King branch. I won't be eating here again anytime soon!

I felt very comfortable there. I was there just before closing time, but the staff were still very friendly. The food was delicious, and they offer endless refills.

Ordered from Lieferando, waited 2 hours and the food was cold

It's very warm inside, the staff is rude. And the whole atmosphere is terrible.

We were about to leave, but we checked the website for closing time, and it said 2:00 a.m.! We arrived at 12:30 a.m., and the man, who spoke poor German, tried to tell us the restaurant was closed, but he still wanted to make the food. He could have told us in a normal tone that we should leave, but it said so on the website. Then he gave us the wrong order, which was ice cold, and then, disrespectfully, closed the glass window while we were talking. Not recommended!

No! The restrooms are a nightmare. Drinks taste like dish soap. The food is okay.

Well, it was kind of strange. It was just after 1 p.m., and the entire burger place was empty. The service was friendly. The burger was fresh and hot.

This branch in rheinbach is so crazy everytime i order i have a bad experience last time i ordered and it took them more than 1 hour 30 min to deliver my order and TODAY i ordered and i received my order incomplete, i called them and they said they delivered it completely and maybe my (neighbors) played with it which is a very stupid thing to say cuz my neighbors are not strangers we are related and this would never happen Also my order was left infront of the door although i opened the door drirectly after the door bell rang…

The restaurant was unfortunately very dirty, and the toilet even worse, the burger was nothing special

Unfortunately, the store is dirty and unhygienic. Everything in the restroom is broken/unusable, but the food preparation area is especially dirty. I can't blame the staff; they just seem poorly trained/disoriented. You really can't eat anything there.

We just ate there and were surprised by how filthy the toilets can be. I had to use a toilet brush to clean up the mess left by the previous occupants. The floor and walls haven't seen a rag in a while. The food tastes like a normal breakfast sandwich, fries are crispy and warm. But the atmosphere isn't worth more than one star.

There's always been something questionable about this place... The staff is very poorly trained and downright incompetent. Today I've decided not to go to this branch in Rheinbach anymore. Today, if you wanted to pay by card, you were asked to go behind the counter into the kitchen. There, you could then pay for your order at the card reader in the drive-thru window from inside. I don't want to call myself dirty, but I was wearing construction worker clothes, and in a kitchen, too? Finally, after repeated inquiries from the kitchen staff, the order was also incorrect. Enjoy your meal. As I said, that was the last time!

Always very good, warm burgers, well prepared. Some Burger King stations are significantly worse.

Standard BK, usually things go pretty quickly both in the restaurant and at the drive-thru. Whether you get what you order depends largely on the staff at the time!

The health department seems to be turning a blind eye here…, the place is disgusting 🤮

It's an oven inside, it seems they don't have air conditioning and you really can't stay inside, I can't imagine it in summer.

Run down and dirty! The faucet in the toilet almost falls off

Just like any other Burger King

Manager puts down the trainee or intern in front of all the customers. Seemed very unprofessional.

Food and coffee OK, unfortunately the toilets don't have any paper to dry the cell phone with. And the electronic hand hairdryer doesn't work either... The floor was a bit sticky... Not nice... Otherwise it was okay.😐

Waited forever for the food even though there were only 3 people to serve. Dirty shop, including ants and very sticky tables. Lots of leftover food on the floor. Unfortunately, total disappointment for the whole family after visiting the swimming pool. No second visit from us!

How incompetent and slow you want to be! Half an hour to 4!!! Waited for burgers. In the end they were not only cold but also wrong. And the staff walking around as if their heads were missing is the crowning glory (pun)! Absolutely not recommended, slow staff and really little activity. Employees who don't know what to do and an uncoordinated bunch without leadership. Really terrible, it was anything but fast food!

Supposedly open until 3am but by 12:30am everything was already barricaded and locked. Not even the drive-in was open.

Dirty and it takes a long time to get your food. The staff was overwhelmed by just two customers at the same time

I wanted to have another cheeseburger at 11:58 p.m. (completely drunk)... unfortunately I didn't get any more :(

Unfortunately, one star is too many. The cheese on my Long Chili Cheeseburger was so hard that I thought I was eating a metal plate. Plus, they wipe 27 tables with one rag, which was really appetizing. And the fat boss who was walking around didn't agree with me wanting a new burger.

Regular Burger King. The staff is awesome. Super cool on it.

Card payment is often not possible and usually at least the mayo is missing when ordering. Luckily there are better alternatives around the corner.

The ladies' room was dirtier than any train station toilet! Really bad. Both bowls and glasses were full of the traces of their predecessors. The door handles were greasy and dirty. The floor was sticky. You couldn't wash your hands properly because the water ran out as soon as you let go of the button. The soap dispenser was empty. You don't even want to think about the fact that the employees find such unhygienic conditions for their use of the toilet and then continue to prepare food for the guests... The drinks all tasted watery because there was hardly any syrup added. The Cola was light brown, the Fanta was pale yellow. The food was OK. At least the boss is understanding and promised improvement.

Because...there is a lot of vegetarian food on offer. Unfortunately...we would not be understood correctly...therefore deductions in the service. Otherwise...as it should be.

Forgot the sauce for the third time in a row. Fries taste like motor oil (old oil) Absolute juice shop!

For me, the best BK. Mostly quite empty and therefore quiet, the only one I know where you pour your own drinks...

At this Burger King I was served a hot, delicious vegan menu by a friendly woman. Not as lukewarm as is often the case. I was happy about that!

If things have improved a lot, I now prefer to eat here rather than at the competition.

Friendly service. Tasty burger. Sanitary facilities could use an update. Light also didn't work

Tonight I truly had the best employee I have ever seen working at a fast food restaurant! He served us at the drive-thru and was really super friendly! Thank you for the service 😊

Everything incredibly dirty, rancid and disgusting. The meat was burnt, we didn't even get an apology. Second burger also burnt. Never again!

We wanted to cancel our order (1x Whopper) and take a voucher for it. The manager told me that it was FORBIDDEN to cancel 😂🤦🏽‍♂️ I've never heard anything like that before... Why should canceling be “forbidden”? Who hired this manager? She couldn't even speak German properly and wanted to tell me that it was forbidden to cancel an order... Incredible

It's just a shame that there aren't enough employees there.....1 person who runs the lunch service. Respect.......

Better than expected. But after a bumpy order, we got it BK got some really tasty burgers

Unfortunately definitely not a Citizen King I would go to again! Appearances are very deceiving and have been for years...

Unfortunately I was very disappointed with my chilli cheese nuggets. They were hard, the cheese was not as creamy and liquid as usual, but rather chewy. They also tasted like they had been ready for two hours and had just been left there. Unfortunately, of the 20 nuggets I ordered, I had to throw away 9 because they were simply inedible. Very disappointing for a product that I usually like to order. The quality should urgently be improved here!

The “food” arrived, that’s the only positive thing. It was cold, delivery took 1 1/2 hours late in the evening. All in all, an insane audacity

Cashier was very unfriendly and told us we were lying after the order was taken incorrectly. and had to leave without eating

Biggest juice shop! Employee takes bad mood out on customers, you should think about new employees. Never again!

The food was freshly prepared, but it was very cold in the restaurant, especially in winter.

Actually, I don't write bad reviews. But today I got a cold cheeseburger. The air conditioning was set very high and it felt colder than outside. Not good in winter.

Review for Burger King I recently visited this Burger King and my impression is mixed. The food was good as expected - the burger was fresh and tasty, and the fries were crispy too. So there is absolutely nothing wrong with the taste. Unfortunately the service was a bit slow. It wasn't extremely crowded, but I still had to wait much longer than I'm used to. This could certainly be organized better. Another thing I noticed: it was surprisingly cold inside. It almost felt like the air conditioning was on full blast, even though it wasn't particularly warm outside. Unfortunately, that made the stay in the restaurant less pleasant. Overall: Good food, but the comfort and speed could be improved. I hope that next time things will be a little more fluid – and it will be a little more comfortable inside. Rating: 3 out of 5 stars

Waiting 10 minutes for an ice cold burger... No thanks

I ordered there from liefererando, it was really a complete disgrace!!! I ordered a roasti for a cool €10. You could throw the burger straight into the bin because it tasted sour, was cold and therefore inedible. Of course, the potato patty was completely soggy. I will never order there again and will try to ask for the money back because it is a complete disgrace.

Real juice shop!!! Never again!!!

Food was ready quickly and service was very nice.

Very friendly staff who were happy to serve us and help us choose our food. The gentleman was very competent and thought outside the box. If every employee at Burgerking was like that, there would be no more MCDONALD'S. We are totally positively surprised and would love to come back.

Ants in the drink. 4 pieces. Everyone drowned.

I ordered a Whopper menu to take away today. Burger was almost cold and with cheese. There is usually no cheese with the Wopper. Unfortunately I noticed it too late. Now I've upset my stomach. Thank you. I definitely won't come by again. To avoid any misunderstandings, I didn't eat anything else. Except the menu.

Service staff an absolute disaster on the drive. No hello, thank you, please - absolutely unfriendly. Food was ok.

Freshly prepared, friendly staff and short waiting times. But be careful, only cash payment possible. Update, card payments are now working again.

It's better than not having one, but that's about it as far as compliments go - oh but the staff are nice. 👍

Waited in line at the drive-thru for 20 minutes. When it was my turn I was told the drive-in was now closed. It was Friday, 7:00 p.m. I should drive away and stand in line inside. But there you were already crowded in front of the door. I drove away. To McDonald's. Never again B.C.

Delicious, I especially liked the cheeseburger. In my opinion, better than the competition.