McDonald's in Kleinmachnow

We used a table stand. The McDonald's employee (apparently of Indian descent) ran past us three times, even though the thing was clearly visible. When I pointed out to the lady that we were here, I was looked at stupidly and shook her head. I don't know what hit her. The fries were very oversalted so that I had a dry mouth instead of a feeling of fullness and the burgers were also served cold. In general, I would recommend perhaps going to Potsdam where my colleagues are friendlier or the Burger King if you are allowed to go to the competition

Unfortunately, completely overwhelmed at full capacity. Waited almost 45 minutes for an order...what a shame. Has nothing to do with fast food.

This is by far the worst store, no employee speaks German except the manager, the store is dirty, there is no toilet paper in the men's toilet, endless waiting times and there are ants sitting under the ice machine

Waited 25 minutes for 2 milkshakes and 1 burger, the response to questions was rude, not recommended

So if you want to make a quick detour to grab a snack, you've come to the wrong place. We ordered three cheeseburgers and a chicken burger to take away and waited 30 minutes for it. Super disorganized and did three other things while processing our order.

Order not complete, burger not fresh

Very busy and you wait quite a while for your order.

The order was not put together correctly, a burger was missing and the Happy Meal contained the wrong toy.

Mac Drive McDonald's. Nothing at this branch is going according to plan.

Man stood in the Mc Drive for more than 35 minutes for a burger and there was one car in front of us. I'll never go here again 😠😠

15 minutes for 2 cheeseburgers... unbelievable!!!

The staff were very friendly. While we were ordering, our daughter was briefly supervised by an employee so we could order our food in peace. There's also a small indoor playground in the store, which is a great way for the child to pass the time while waiting.

Before we set off for the 75km ultra march, we stopped by the MC for a quick bite in the morning. Thanks to the friendly staff who fulfilled our every wish.👍

Super friendly staff, already at 6 a.m. Thanks for that 👍😃

Unfortunately, like most other branches, it looks dirty here too. There was leftover food on all the tables and the toilets were also disgusting.

Premises could be cleaner. Tables not wiped, floor dirty and benches not wiped either

The first ice cream of the season...delicious...price performance is right...

Very friendly staff, with a short waiting time and above average food for MCdonals. 👍🏼

Money was debited when paying by card, then the ordering machine ran into an error. The employee was too stupid to understand what the problem was. After ages back and forth I finally got my 4 cheeseburgers - 35 minutes of waiting time for preparation.

Very friendly staff and you get your order quickly. Nothing was missing and the waiting time at the drive in was short. Nothing to complain about.

The staff were very friendly. Didn't invent work. It can't be that the tables aren't wiped down and there's a broken beer bottle in the hallway. Even when the employee walks past it several times, it isn't cleaned.

The slowest McDonald's of my entire life

We waited over half an hour for 2 standard menus. Card terminal at checkout totally dusty. Employee smells like sweat. The tables are absolutely dirty. The tray return was already full when we arrived. An hour later they were still full. Food cold.

Dirty tables and toilets. No towel paper and that at the beginning of lunchtime.

It's ok in itself, but first we had to stand at the checkout for 15 minutes without anyone responding. Only after being asked did someone come. After 40 minutes of waiting, no food came and that's why we asked. It turned out our order was deleted, unbelievable. When we finally received our order, there were still things missing. It was quite busy and the staff were very disorganized. However, it must be said that they tried hard and kept calm. In the end, a “sorry” would have been enough, but unfortunately we didn’t even receive that…

We ordered a Mc Flury and an iced coffee. Both were prepared relatively quickly but were not given to us because no suitable lid could be found for the iced coffee. After 20 minutes I asked what was wrong with our order. The employee then first looked for our order, which had already been prepared by another employee. Then he noted that unfortunately they don't have a lid and whether it would work without it. Of course the ice had already melted. There wasn't a big crowd and it would have been possible to ask straight away. After us, other guests lined up with complaints about the waiting time.

Very child-friendly and customer-oriented.

Worst McDonald's of all. I've probably been to McDonald's in 10 countries and probably in 30 branches in Austria, I've never experienced such impudence as here. Because of 6 chicken nuggets I waited in the car for 40 minutes without an apology. It's better to close again if you can't find the right employees.

We waited half an hour for 3 duo breakfast menus! After 20 minutes and repeated eye contact, we asked what was wrong with our food. They simply overlooked us, forgot about us and meanwhile served the other customers coming in. Something like this, shortly after 9 a.m., we were the only ones in the restaurant so far! There was no apology, no accommodation or anything. Simply cheeky. In addition, the restaurant is very cold & dirty, both tables and benches or the play area.

The McDonald's is in a very nice location and is always worth a detour when you come from an event in Berlin. The toilets are a small negative point; you should check from time to time whether everything is tidy and stocked (paper, towels).

Dirty shop > case for the health department (toilets dirty, tables sticky, leftover food on the floor) Food was good, waiting time was very long! Can NOT RECOMMEND!

Super nice employee who puts you in a good mood, the ice cream was very tasty!

We were just at your place and ordered takeaway.. 243 .. when we unpacked at home we realized that the Crispyburger was missing.. :( Will we get a replacement?

Prepared very quickly and very fresh

Had to wait 30 minutes for a burger and 6 nuggets while only people were served at the mcDrive

The men's toilet was flooded. Nothing to dry your hands and everything is so very unclean.🤮

Slow food is probably more accurate. I've been able to eat faster in real restaurants. Zero organization, everyone jumps back and forth, no one knows what to do. Nobody speaks German. Ads don't work. The food is just McDonald's, but at least it's freshly made.

Great McDonald's with a good crowd

The friendly employee was really in a good mood in the middle of the night and even gave us an extra milkshake

He doesn't deserve a star. Everything bad. Service, food, atmosphere...

Unfortunately I can only agree with a few here. I went to the drive in after the slightly mumbled “welcome your order?” And after my friendly good day, I was immediately told to wait in a rather unfriendly manner. And to wait... There was no other car in sight and, in retrospect, hardly any customers in the branch. Meanwhile, the monitor kept showing an order that I hadn't placed. (Perhaps the employees will be taught how to do this again?!) After waiting some more... And waiting... someone who was familiar with the technology was brought in. No thank you, no apology for having to wait, no... Nothing, just a mumble about what I want and then an I should go to the next window. The food... I actually like the fries, but one bag was ice cold and the second tasted a bit strange, as if the fat was no longer the freshest. Luckily this time half of it wasn't forgotten again (this branch is the reason why I always check quickly after receiving it to make sure everything is there) because it's difficult to prove anything afterwards. All in all, I can't recommend this branch, unfriendly staff, food is so-so and the employees haven't heard much about working quickly, some prefer to just talk to each other and let others run Which isn't a crime in itself, but it doesn't come across as well to the customer if you have to wait forever and then see something like that Wanting to give the branch another chance after a few bad experiences and a few months of waiting wasn't a good idea. I'd rather continue to give them a wide berth.

Never experienced such friendly employees at McDonald's. It's fun to drive on the mc drive. Thanks

such a great employee who was always thinking up magic tricks for the children! very nice

Completely overwhelming the employees! That's probably not what McDonalds wants! Something has to happen here. Disaster!

Unfortunately it's just bad, we regularly get something there because of the children but every time there is either something wrong or something is missing. If you don't explicitly check everything and take everything apart in the car, you'll end up driving away like we did, missing a burger and a drink. This is probably a complete calculation, as many then get back on the train and certainly don't turn around. Just bad.

You are hardly understood when ordering, you are given incorrect orders and it takes forever to receive your order at the drive-thru.

Even though it was not busy, the order was not entirely correct. The cleanliness was okay, the location right next to the highway and a gas station is ideal for travelers.

I was there today with my 3 boys and we had to wait over 25 minutes for the food. The order was incorrect. The boys wanted the Happy Meal because of the toys on offer. Then there was something completely different as a toy and this was just cheap cardboard. We didn't dismiss the question of exchanging it for a book or the toy we had chosen with a terse no. Service is different. The kids are sad and that was our last visit to this branch.

We had to wait more than 30 minutes and not a single employee could speak German or English. Mc's is understaffed and completely dirty.

Terrible service. They gave me ZERO NAPKINS for takeaway !! Awful… And ice in cola in January? Terrible… Management train your personnel. Unacceptable.. Otherwise the burger was good.

DriveIn orders are always incorrect. Despite long waiting times, food is always forgotten, even for small orders.

It's probably a joke to have to wait almost half an hour for food

Dude, what a shop, waited forever for food. The staff is so slow that no one will have a heart attack! The place was packed and they were sneaking around, I don't know that from any other MC.

One of the worst MC Thursdays. Proper card payment has not been possible for weeks, which meant we had to go somewhere else again.

Food was cold, you had to wait a long time and the person who brought the food to the table wasn't unfriendly

Unfortunately no more fast food as it takes forever regardless of whether it's McDrive or inside.

27 minutes in the drive in. Unbelievable impudence. It's not making any progress at all because they're just always so slow. Something has to happen, it can't happen.

Food a bit cold, with these potato spirals there are lots of sticky fries in between, with the M the salad under the burger? (Is that how it should be) And a bit dirty there.

A McRib without sauce is a real mess. This burger lives from the taste of the sauce. This one was so dry that it literally stuck in my throat. Unfortunately we only saw it when we got home because we had chosen to take away. Maybe I should be grateful, my good resolution not for but from 2025, that was my farewell to this fast food chain. Your own motto, quality is non-negotiable...well, it would be nice. The quality has been trending downwards in recent years, but now it has finally reached the bottom.

Dirty and everything full of rubbish. Toilet dirty. Burger had cold coffee and spoon was a soup spoon that was stained.

Order was wrong, not everything at the same time and we had to ask about the cappuccino that we ordered. Horrible.

We live in Kleinmachnow and we go there 3-4 times a year and always order the same thing for two people: 9 nuggets and a double chessburger. Sometimes it's really hot or sometimes the ice cream is cold. Unfortunately, the cheese on the cheeseburger is always cold As I said, with the nuggets it is sometimes hot and sometimes cold

Cleanliness is virtually non-existent. Tables dirty, we waited forever for the food. When the food finally arrived it was lukewarm at best. 40 euros for the bin. It's a shame, it used to be better.

I've never waited so long at McDonald's...and I was the only one in the restaurant...after 20 minutes I dared to ask how long it would take. Evil looks and the answer they are already working....yes they really did 🤣 in slow motion and totally disorganized. Many visitors came after us...hopefully the poor will still get their food this year.

Waited 20 minutes for a chesseburger and left hungry. Absolutely incompetent staff!!!

If you eat at this McDonald's restaurant, you shouldn't be in a hurry or take a lot of time. The waiting time was quite long and the drinks for breakfast unfortunately came much later than the food.

Food took a very long time, not like what I'm used to at this McDonald's. Service was extremely poor and some of the people in the drive-in honked.

Unfortunately, promotional products were sold out again. Otherwise it was quite busy, which is why the order took longer. The ambience is typical McD!

Sticky floor, dirty toilets, long waiting time (5:30 p.m., Tuesday).

A big 0 over 30 minutes for 2 cheeseburger madness

Today was the biggest disaster ever, I'll never go there again!!!! We stood in Mc Drive for 20 minutes, two cars in front of us then had to pull up to the window because no one served us. 10 cars were behind us so I don't know. I can't recommend the store.

Did it all turn out so bad? Here you are not served, but rather processed with I don't understand anything. Why can't you keep everything clean and let the employees take a German course?

Anyone who orders from this McDonald's is lost or starving until the food comes... you always wait at least 15 minutes here, even if no one has ordered before you. Today it was time that we really had to wait in line... We've still been waiting for the food for 35 minutes... unbelievable... German isn't spoken here either, or only very poorly. How you can market something like that as McDonalds...

We sat and waited for the food for over 30 minutes. When I asked why it was taking so long, the answer was they couldn't do more than work. Orders placed at the front counter were processed immediately. The store is completely dirty, the tables are sticky and there is food leftovers everywhere on the floor. Clearly “mass instead of class” Never again!

It took a long time... then the food was cold... more than half of it was missing... and people couldn't understand your language... the toilet looked like it did shortly after the war in 1945...

Mitt workers incredibly unqualified

Food is ok, but somehow tastier at other Mc's. We often stand at the checkout for a long time because no one seems to care that we want to pay. Too bad...

Incredibly bad. First you wait forever (30 minutes) Then the order is lukewarm and incomplete

Unfortunately completely disorganized. We only placed a small order because it had to be quick but we had to wait over half an hour. However, the food had already been on the shelf for a long time. Also, the stickers for Monopoly were missing. Next time it will probably be better than the competition.

We waited a long time. Employees got confused about four orders. It took a long time to find out why this happened

The worst McDonalds I've ever seen. Extremely long waiting times, then given the wrong menu (the burgers and fries were anything but fresh). Complaints took forever again and the employee was totally unfriendly. The tables and floor were completely dirty, as if they hadn't been cleaned for days. You should also avoid going to the toilet; the employees probably need training on cleanliness. You don't want to know what the kitchen looks like. An urgent case for the health department! We will NEVER enter this store again. Now hoping not to get any stomach problems.

Everything is fine, as you would expect from a McDonald's.

The service is getting worse and worse. I wanted to have 2 different sauces, sweet and sour and sweetchilli. I had to go to the counter twice because I was given the wrong ones. The fact that the burgers are still warm is not really🤷🏼‍♂️

We were there today on November 10th. eat at this McDonald’s at 8:50 p.m. and will now always come here when we are in Berlin. The fries were really big and freshly prepared, the burgers were also hot and with lots of sauce. The cappuccino was kindly served to me in a cup, even though I had ordered to eat here. The staff was friendly, attentive and accommodating. Our order came in a few minutes. The restaurant was clean for a Sunday evening. I can only recommend👍

Fast food doesn't start with ordering at McDrive. I've been waiting in the traffic-calmed area called the drive-in counter for about 25 minutes. My audacity to treat myself to three products from the menu on Saturday evening is sweetened here with the fantastic view of the A115. The staff seems surprised by the rush of hungry customers willing to pay. Well...stay tuned.

Delicious, McMenu McPlant Tomato

24/7 McDonald's, Clean and Competent Staff. However, the control terminals deserve maintenance because they are extremely slow and do not respond well to touch. It can also be overcrowded in the afternoon and evening and then it can take 15-20 minutes for the order to be ready.

Unfortunately, cleanliness is non-existent here! Very dirty even in the morning when you are the first one and everything has to be tip top. You're sitting at the table and then suddenly bugs fall from the ceiling. Uh ha, the office should take a look around and ask themselves whether this is in their interest. Never again

Cleanliness, hygiene, disposal and, in general, attention to customers are decreasing more and more. You can see it clearly.

Empty shop and still waited over 20 minutes for a Happy Meal and a Big Mäc Menu. Staff was fooling around when something was forgotten. Unfortunately not nice with children here.

A long wait until the food is ready. Service seems overwhelmed. Price performance seems completely excessive to me. 1x large fries and 9 chicken nuggets 1x20ml mayonnaise for 11.20€ I find it very exaggerated.

We were a bit horrified. I thought all branches should have the same standard. It's different here: very dirty and run down. No napkins - neither for eating nor in the dispenser. There were no napkins in the entire restaurant. Dirty toilets without paper towels (neither for women nor for men) and no other way to dry your hands. No soap. Floors, tables and seating dirty and sticky. There are staff walking around, but they're just slurping back and forth haphazardly, but not wiping down tables or refilling dispensers. Getting the wrong toy for a happy meal. There are leftover food and garbage on the floor. The taste of the food is a bit different (it tastes different than in Teltow, for example). I won't come here anymore.

A catastrophe. I'm sorry for the branch manager. Only surrounded by incompetent staff. Waited almost an hour for the food. Apparently it was forgotten. So food is no longer warm.

Mcdonalds in Teltow has always been worse compared to others (Potsdam, Kleinmachnow, Werder). But now the wait at the drive-in is even longer (on average 5-10 minutes), goods were missing from the order several times (or toys from the Happy Meal), citizens are being packed sideways... It's the listlessness and "I don't care" mentality. ...

Food and staff are actually very friendly

Disorganized and dirty. Empties cart/tray cart is not emptied, empty cups and paper are already on the floor. Tables were not wiped down and orders were processed unsystematically.

Food was cold (cold apple turnover, nuggets) Cleanliness wasn't great

We ate there on Sunday, had quite a long wait, now you can think made for you takes time... unfortunately no, the patty was old and dry so it was in the UHC for too long, the MA at the checkout was constantly chewing and drinking, the employees were constantly on the phone instead of cleaning the lobby "you probably have to rethink your priorities" toilets were also very dirty... where is the 30 minute check "has probably changed to "I don't care"" cell phone, food “Drinking in front of customers is just more important. I'm sorry about that, but if it looks so obviously dirty to guests, I don't want to take a closer look at what's going on in the kitchen. If I really have a jap on McDonald's again, then I know I'll quickly suppress it will, what a pity about the chip shop.

Typical McDonald's. I was at the drive-thru. Everything okay

Well, I used to work at a McDonalds myself, so I know how things can sometimes go, but being stuck in the drive-thru for 45 minutes is really bad.