McDonald's in Kleinmachnow

Anyone who orders from this McDonald's is either lost or starving until the food comes... you always wait at least 15 minutes here, even if no one has ordered before you. Today it was time that we really had to wait in line... We've still been waiting for the food for 35 minutes... unbelievable... German isn't spoken here either, or only very poorly. How you can market something like that as McDonalds...

We sat and waited for the food for over 30 minutes. When I asked why it was taking so long, the answer was they couldn't do more than work. Orders placed at the front counter were processed immediately. The store is completely dirty, the tables are sticky and there is food leftovers everywhere on the floor. Clearly “mass instead of class” Never again!

It took a long time... then the food was cold... more than half of it was missing... and people couldn't understand your language... the toilet looked like it did shortly after the war in 1945...

Mitt workers incredibly unqualified

Food is ok, but somehow tastier at other Mc's. We often stand at the checkout for a long time because no one seems to care that we want to pay. Too bad...

Incredibly bad. First you wait forever (30 minutes) Then the order is lukewarm and incomplete

Unfortunately completely disorganized. We only placed a small order because it had to be quick but we had to wait over half an hour. However, the food had already been on the shelf for a long time. Also, the stickers for Monopoly were missing. Next time it will probably be better than the competition.

We waited a long time. Employees got confused about four orders. It took a long time to find out why this happened

The worst McDonalds I've ever seen. Extremely long waiting times, then given the wrong menu (the burgers and fries were anything but fresh). Complaints took forever again and the employee was totally unfriendly. The tables and floor were completely dirty, as if they hadn't been cleaned for days. You should also avoid going to the toilet; the employees probably need training on cleanliness. You don't want to know what the kitchen looks like. An urgent case for the health department! We will NEVER enter this store again. Now hoping not to get any stomach problems.

Everything is fine, as you would expect from a McDonald's.

The service is getting worse and worse. I wanted to have 2 different sauces, sweet and sour and sweetchilli. I had to go to the counter twice because I was given the wrong ones. The fact that the burgers are still warm is not really🤷🏼‍♂️

We were there today on November 10th. eat at this McDonald’s at 8:50 p.m. and will now always come here when we are in Berlin. The fries were really big and freshly prepared, the burgers were also hot and with lots of sauce. The cappuccino was kindly served to me in a cup, even though I had ordered to eat here. The staff was friendly, attentive and accommodating. Our order came in a few minutes. The restaurant was clean for a Sunday evening. I can only recommend👍

Fast food doesn't start with ordering at McDrive. I've been waiting in the traffic-calmed area called the drive-in counter for about 25 minutes. My audacity to treat myself to three products from the menu on Saturday evening is sweetened here with the fantastic view of the A115. The staff seems surprised by the rush of hungry customers willing to pay. Well...stay tuned.

Delicious, McMenu McPlant Tomato

24/7 McDonald's, Clean and Competent Staff. However, the control terminals deserve maintenance because they are extremely slow and do not respond well to touch. It can also be overcrowded in the afternoon and evening and then it can take 15-20 minutes for the order to be ready.

Unfortunately, cleanliness is non-existent here! Very dirty even in the morning when you are the first one and everything has to be tip top. You're sitting at the table and then suddenly bugs fall from the ceiling. Uh ha, the office should take a look around and ask themselves whether this is in their interest. Never again

Cleanliness, hygiene, disposal and, in general, attention to customers are decreasing more and more. You can see it clearly.

Empty shop and still waited over 20 minutes for a Happy Meal and a Big Mäc Menu. Staff was fooling around when something was forgotten. Unfortunately not nice with children here.

A long wait until the food is ready. Service seems overwhelmed. Price performance seems completely excessive to me. 1x large fries and 9 chicken nuggets 1x20ml mayonnaise for 11.20€ I find it very exaggerated.

We were a bit horrified. I thought all branches should have the same standard. It's different here: very dirty and run down. No napkins - neither for eating nor in the dispenser. There were no napkins in the entire restaurant. Dirty toilets without paper towels (neither for women nor for men) and no other way to dry your hands. No soap. Floors, tables and seating dirty and sticky. There are staff walking around, but they're just slurping back and forth haphazardly, but not wiping down tables or refilling dispensers. Getting the wrong toy for a happy meal. There are leftover food and garbage on the floor. The taste of the food is a bit different (it tastes different than in Teltow, for example). I won't come here anymore.

A catastrophe. I'm sorry for the branch manager. Only surrounded by incompetent staff. Waited almost an hour for the food. Apparently it was forgotten. So food is no longer warm.

Closed early for cleaning. Sour

Mcdonalds in Teltow has always been worse compared to others (Potsdam, Kleinmachnow, Werder). But now the wait at the drive-in is even longer (on average 5-10 minutes), goods were missing from the order several times (or toys from the Happy Meal), citizens are being packed sideways... It's the listlessness and "I don't care" mentality. ...

Food and staff are actually very friendly

Disorganized and dirty. Empties cart/tray cart is not emptied, empty cups and paper are already on the floor. Tables were not wiped down and orders were processed unsystematically.

Food was cold (cold apple turnover, nuggets) Cleanliness wasn't great

We ate there on Sunday, had quite a long wait, now you can think made for you takes time... unfortunately no, the patty was old and dry so it was in the UHC for too long, the MA at the checkout was constantly chewing and drinking, the employees were constantly on the phone instead of cleaning the lobby "you probably have to rethink your priorities" toilets were also very dirty... where is the 30 minute check "has probably changed to "I don't care"" cell phone, food “Drinking in front of customers is just more important. I'm sorry about that, but if it looks so obviously dirty to guests, I don't want to take a closer look at what's going on in the kitchen. If I really have a jap on McDonald's again, then I know I'll quickly suppress it will, what a pity about the chip shop.

Well, I used to work at a McDonalds myself, so I know how things can sometimes go, but being stuck in the drive-thru for 45 minutes is really bad.

Typical McDonald's. I was at the drive-thru. Everything okay

I've never had 26 minutes!!! Waited for a meal after the order was completed. There were no special requests or unusual orders. And apparently there were enough employees on site. That's why we'll be moving on soon. I would recommend it to anyone else too.

Well, in my long career as a McDonald's taster, I have to say I've seen better branches at 3 a.m. 2 stars for the lovely employees who warmly welcomed us at 3 a.m. and even brought us food 😍

Please always check the order and the contents of the bag on site!!! It has happened to us on several orders (4-5 times) that a burger or a few nuggets or fries were missing...

We waited for the order for 56 minutes, the place was dirty. They apologized for the delay. But what is the point of these apologies? This is not normal

15 minutes wait for the food and it wasn't even really full. Nothing fast food

Disastrous organization Ordered food, waited forever, pointed out to staff, "yes still has to be finished", waited further, Then it was enough, money back and gone Strangely, other orders were partially processed, although not in order, other customers also waited forever and had also asked me about it, Well, OK for the masses of customers, Absolutely underground for me, the store wasn't even full I rarely go to fast food restaurants, but I've never experienced such chaos anywhere. It will probably be sufficient for the average German customer

Wow, new record... 45 minutes at the drive in. If I had known this beforehand, I would have gone to a real restaurant. But maybe this is now the new standard at McDonald's. And doing it on the Mc Drive is of course clever. The line behind you has been so long that you can't leave. If I had gone in, I would definitely have left and gone somewhere else. None of your competitors can do that. But you even top that. Ordered and paid for a peach turnover and was then told at window number 2 that there were no more and whether an apple turnover would also be possible. NO, otherwise I would have ordered them. Then get the food and lo and behold, fries are missing. But it can happen with the stress you have when it takes three quarters of an hour to order. McDonald's... NEVER AGAIN!!!

Why isn't there an iced vanilla latte here? Isn't this the case in all countries around Germany? Why do we have to do without it here? Air conditioning doesn't work either when it's 32 degrees outside...

We waited for the order for about an hour. The service is disgusting!!!! Drive by!!!! Simply terrible!!!!

The same experience over and over again: bad service, machines are constantly broken, employees are not very motivated...

Dirty, seats and floor greasy. Nuggets are somewhere between dried out and crispy, they just taste like old fat. Worst store I've ever seen!

Never experienced anything like this. This McDonalds branch is relatively new. I understand better and better why, as a foreigner, you have to give Berlin a wide berth. I actually wanted to order something but then decided against it. Really unsavory conditions in there. Typically Berlin.

One of the better McDonalds in Germany. I'm happy to come, burgers are always well put together and fresh, fries are good, service is always friendly.

Staff totally overwhelmed, very long waiting times despite ordering online Some different dishes than ordered 👎

You usually get your order right, but unfortunately the tables are almost always dirty.

Mcsundae is good but wait times are long

I would like to share my experience of visiting this restaurant. Unfortunately, they were disappointing overall, especially when it came to customer service. My kid ordered a popcorn flavored cola that tasted really disgusting. I understand that tastes differ, but this drink was truly undrinkable. When I politely asked if it was possible to complain about this cola, the restaurant manager immediately became rude. She denied my request and said that you couldn't simply exchange a burger here. A comparison that is truly ridiculous in this context. We had spent a total of €70 and I find it unfortunate that such a fuss was made over a Coke. Despite the unfriendly reaction, I remained polite and asked if it would at least be possible to get a small Coke as a replacement. This was eventually granted, but with an unfriendly expression that gave the impression of a whining toddler. For me, good service means being accommodating and remaining friendly in such cases. As far as cleanliness is concerned, I agree with the previous negative comments. Dry towels were also missing in the men's and women's toilets. Finally, I would like to say that I find it shameful that other reviews here criticize people because of their migration background. This everyday racism is absolutely unacceptable and has no place in a fair assessment. 08/21/24

It starts with me not being able to order in German because the staff doesn't speak the language. But much worse: it no longer has much to do with fast food. Paid at 8:19 p.m. and received food after multiple complaints at 8:52 p.m. Every steakhouse is faster. What happened to McDonald's? Quality standards no longer exist. I only went there because of the children, but today I decided that the only option was the competition. That's it with the golden M.

Disappointed 😞 😥 Very old fries 🍟 and greasy Cheeseburger cold Very sad was once better Staff busy themselves Simply disappointed 😞

Once one of the best, it has been one of the worst branches for about a year. Hardly any German/English speaking staff, endless waiting times, wrong products, endless dirt. The franchisee doesn't seem to care because he's still doing well enough

The meal I had ordered was basically thrown together. The burger had already fallen apart by the time it came to my table. I returned it to the counter and explained the condition of the food. The 'chef' was informed and started shouting at me, asking me what was wrong and not accepting my complaint. There was very little footfall at the time of my visit. Can't say I would be calling here again.

We ordered take out Before us, something had already gone wrong with one order. This meant we were sure that our order would fit. When we got home, the burger and therefore the main part of the order were missing. We definitely won't stop here again.

Dirty, very very very long waiting times, the employees barely understand German, the worst McDonald's I've ever experienced. If I hadn't opened my mouth, I would definitely still be waiting for my food. Better drive a few kilometers further. It's unbelievable that no one seems to care about all the negative reviews.

Total disaster. It took them half an hour to put out 2 coffees and a cake. The employees work at a slow pace and with bad faces. I had never seen Donald's in a mac. Total discredit for the Mac Donald's brand. They should take away their franchise.

Actually stopped here to load... McDonalds was good too. Food of known quality. Toilets clean. Staff nice

One of the faster McDonald's! Almost impressive compared to other branches

Eat cold. We were specifically told not to act like that. Simply cheeky. 60 minutes wait for food - 1 star

I am shocked at the conditions of this branch. The restaurant is absolutely filthy - dirty tables, garbage is piled up, the floors are disgusting. I had to wait 20 minutes for a McMenu. The quality of the food was subpar and not what I'm used to from McDonald's. The McRib was carelessly slapped together and was completely covered in sauce. My Coke was no longer carbonated. I exchanged them straight away and again no carbonation. Ice cubes were also out. There's a lot that doesn't seem right here. The toilets are inhumane - see photo 🤢🤢🤢 McDonald's headquarters should urgently take action here!!!

wc was missing paper and un clean . Order was aswell missing items which was noticed after 10km.

I'm very disappointed, first of all it would be nice to have a sweep through, there are crushed fries lying everywhere, then it took a long time to prepare and was cold when we got it were allowed to pick them up even though there was nothing going on, then I ordered reusable cups because I think it's a good idea in principle, but I only got 0.5 once without comment and 0.4 once instead of 0.5 twice. When I asked at the counter why it was like that, I could only understand the condition in English and then I accepted it. Please excuse me for not taking the tray away and leaving it at the table, but I was very disappointed and didn't want to do this work anymore 😭

Unfortunately, the quality of the sellers and the food has decreased extremely!!!! Hardly anyone speaks German there anymore!Hello???? We're not on holiday abroad somewhere! No, in the middle of Germany! I don't know where this is all going to lead??? Result: If you leave your hard-earned money there, it's your own fault!!!! We don't shop there anymore!

Miserable--- whether it's the food ordered or the staff. Fries tasted like they had been fried three or four times, no salt, no taste at all, everything that was ordered was really bad, everything was kept warm over the heat for hours. The staff chatted privately during working hours and only in their native language. Nobody takes proper care of the food, no hygiene. No soap in the toilets etc. It's a pity that it's different...kind regards

You're more likely to starve to death here before anyone gets to the checkout

Has decreased significantly. Cafe counter is littered and cash register is out of order. Preparation feels like it takes too long.

It's so tiring that people across Berlin and at this branch who don't speak German are put on the hands-free system in the drive-thru. It's certainly not only unpleasant for the people who sit there and constantly say they didn't understand me, but also super annoying for the customer. In addition, you can't wait longer than 10 minutes for your food at the drive-thru. This has nothing to do with fast food.

Everything was great, really fresh hot food!!! The men's toilet didn't work at all, we were ashamed of those who had to clean, which is why the ambience only had three stars

Somehow the cola tasted more like water 🤔.

First of all, the good thing is that we got the food, but only after 1.20 hours and only after asking repeatedly and energetically Yesterday after the European Championship game in Berlin, yes it was full, but I have never seen such unmotivated and overwhelmed employees When we asked, we were ignored, sometimes finished orders were no longer picked up (people left again) and the burgers were put back into normal circulation The supposed shift manager was constantly hiding and was not solution-oriented

Waiting time was 2 hours. And without your own initiative, the order would never have been handed out. We were completely skipped.

The cutlery for the cappuccino was dirty and the bacon was missing from the burger

The flagship McDo. The place is shut down from time to time because television recordings are being made for various productions. Whenever scenes take place at McDo. Otherwise standard when it comes to food and service. Everything OK!

The children's playroom has been broken for months :(

I have been to this branch many times. There are never any ice cubes for drinks. They always say they don't have any. Today I ordered a Cola Zero. When I asked, there were no ice cubes again. I then said good, okay, I'll take it without. The employee brought me the Coke and while I was waiting for my hamburger and fries I took a sip of the Coke. It was warm and tasted disgusting. When I got my food, I pointed out to the employee that my Cola didn't taste good. He then called the shift manager. I told her that and she immediately said that they had problems with the machine and knew that something was wrong with the cola and that's why they were already on the phone. I thought to myself, okay, well that can happen, I don't want a new drink and I don't want the coal again either. In the car I thought to myself, but why the hell are they selling me a drink even though they know that there's something wrong with the machine and that the drink might even be bad. The employees simply didn't care. The crowning glory was that my fries weren't cooked through and tasted like stale fat. Thanks. I will also write a message directly to McDonalds.

McDonald's is such a mess sometimes, but there's always this trick with the ice cream machine, just because the people who work here are too lazy to clean it or something like that. This should actually be forbidden in a franchise company. You don't follow the rules. Should really be reported.

Friendly employees, 20 minutes waiting time as the only customer in the restaurant although there were only a few drive-thru customers apart from me, McRib hardly any sauce and very tough meat, cherry turnover extremely tasty

Waiting times are no longer bearable for a FF restaurant. The quality and accuracy of orders have also decreased. Since Mr. Marko Kormac stopped working there, things have gone downhill.

The staff is very different and can't even speak German, so if you're at McDonalds you should be able to communicate in German, where are we here?

nice staff but the monitor is constantly broken

Digga now, no joke. It's the DFB Cup final and they're hiring four employees who couldn't be more incompetent. We had to wait 40 minutes for 3 burgers, 20 chicken nuggets and fries. It was well filled, but when people eat number 260 in front of us while we have number 233, something is wrong. Even looked at someone else's time. He ordered 13 minutes after me but got his order before me. At some point one of the employees took pity (after repeatedly pointing out that the order didn't make sense) and took our receipt to read the order. Then he skillfully slapped what I thought was a standard order into the bag after 1 minute, which wasn't difficult since there were easily 20 burgers in the back and visible to everyone. And then all we get is sweet and sour sauce and chicken nuggets that aren't cooked properly. And as a cherry on top of the pile, a chicken nugget was also seriously eaten. This McDonald's really needs to be closed down as a matter of urgency or at least be under heavy scrutiny. PS: almost every customer had to fight to get their correct order because there was something wrong with each one.

Too far away!! Otherwise as always.

The service isn't the fastest, the burgers are okay (McDonald's), you can hear the highway outside all the time, so it's better to eat inside. Otherwise the location is pretty good for departure or arrival

Dirty, understaffed, ordering system unstable, long waiting time for 2 indoor customers. No contact person shift manager, communication problems, Never ever

Worst McDonald's ever! Employees argue, shout and the service and taste fall by the wayside!

I was in Mac Drive, I actually wanted two Mac Chicken, the man didn't understand me at all. Out of desperation, I took two cheeseburgers. At the checkout I wanted a receipt, but I didn't get it because the staff didn't understand me. The staff was overwhelmed and quite unfriendly. Sometimes a German course also helps.

Endlessly dirty. Full garbage containers everywhere, tables, chairs and floor dirty and sticky. No toilet paper. Food was just like McDonald. Service is also amazing. After being asked to wipe our table, everyone was wiped down. What's wrong these days?

We had dinner at the branch in Kleinmachnow on Wednesday. We ordered our food as normal via the screens and selected table service. The food took a while, it was a bit full but not too full, but it's not a problem as long as the food arrives warm. The service man brought us the food on a full tablet. It would have been better if he had run it twice. When we put it down, a cola cup without a lid tipped over and everything fell onto the table + my mom wiped everything on her pants. Instead of apologizing He opened up a little and left. We changed tables and my mom went first to the sanitary facilities. The burgers were also wet, so I went to the front with the tray and asked for an exchange. I then mentioned that the cola tipped over when I put it down and it spread on the table and pants. The lady said, oh, that can be done happen. We did get a new cola + new burgers but an apology would have been nice. Even the place where it happened was only cleaned -x over it and that was it, the whole floor was still covered with the cola. We will no longer visit the McDonald's branch in Kleinmachnow. I would like to mention that I gave the service 0 stars because something like that it does not work. Food 3 stars because unfortunately it doesn't taste that great anymore after such an experience and atmosphere. It's also 3 stars because if you know that the floor won't even be wiped after such an event.

I understand why the "mc-rib" didn't catch on in Austria I've never seen anything so disgusting, let alone eaten it. Dear Germans, who among you eats something like that voluntarily?

There were leftover food and a lot of used paper towels lying around on the terrace floor, and the tables and benches hadn't been wiped down by the previous guests - we did that ourselves.

It's about McDonald's in general. Everything is getting smaller but more expensive. This company policy is unbelievable. You can save yourself.

Update May 10, 2024 For 2 Spar Menu and a wrap had to We wait 15 minutes in a not really full store Behind the counter the complete madness of people barely getting along or understanding each other. This shop has nothing to do with structure and system catering. Sauce was forgotten. The burger's wrapping paper was grubby and stained with sauce. Update 8/16/23 Ordered at the machine and then waited and watched my colleague drop fries and cheeseburgers and other items into the bag, let's say. I have never seen a greater lack of desire and treating food that I paid for in this way is pretty disrespectful. The fries were spread out in the bag, the cheeseburger was open on its packaging, when I spoke to them there was only a tired smile. I suspect he didn't even understand my content. .............. Ordered at the machine, took the goods home, and as always noticed on site that something was missing. It was just the dressing for the salad but given the price, everything should be included. There were enough parking spaces. Food was provided quickly.

The food itself was good, but unfortunately we noticed that 1x sauce and 1 drink were missing

The staff at the checkout doesn't speak German, so orders are often delivered incorrectly. Tables, toilets, everything was very dirty. Could list a lot more here, McDonald's management should urgently take a look at this store.

Ordered a Mc Bacon menu today and a MC Flurry vanilla with double chocolate sauce. The burger was lukewarm and ketchup wasn't even offered with the curly fries. The MC Flurry was made as chocolate and suddenly vanilla was no longer available. I was offered water as a replacement...there was no money back. Last but not least, when I got home I discovered that the glass was broken (cracked) and was therefore only for the trash. It's a shame, because I can and will forego such a visit in the future. Quality, dear McDonald's team, is completely different and starts with management!

All the tables and the seats were dirty, even though there were tons of staff standing around behind the counter. Extremely ugly. If I hadn't been so hungry, I would have left again.

Ordered 2 large cold drinks with table service on a normal Saturday lunchtime. There wasn't much going on. Apart from the fact that the dining room wasn't really clean, it took the employees a good 15 (!) minutes to bring us our drinks. When the employee came, we almost fainted because he smelled so much of sweat that it made us sick. So personal hygiene should be an absolute priority in a job with customer contact and food!

Nothing fresh but lukewarm, service seemed overwhelmed and unfocused

After 1 and 20 minutes we got the food to take away, unfortunately two burgers were missing at home, but one wasn't available to order. Fast food with a difference, that was the last time at McDonald's for me.

I got a half-eaten apple turnover. EXCELLENT !

Like any other McDonald's. One star deducted because something was forgotten again...

The order takes forever to be prepared and then half of it is missing.

So today was the worst thing I've ever experienced. You only order 4 mcflurries, a coffee and a latte macchiato and what's the first thing? 3 out of 4 flurries are wrong then he tries to explain it and he acts as if he doesn't understand me and that he's making a mistake and that I didn't order a McSunday either. At first he denies that everything is correct, then he shows the receipt and ups then he just puts sauce on top so it was only on top and not in the cup all around in the ice cream. Then it comes again and again 1 out of 3 ice cream wrong I thought a horse would kick me and then it would get even better ok then I took the ice cream like that even though it was wrong again and now it comes I tried a latte macchiato and it tasted like pure milk, well And don't even talk about the coffee, I thought I was drinking dishwater. Well, no, that's not possible, sorry, but it all had to come out now