McDonald's in Lennestadt

Today (September 7th) we were served by what was probably the friendliest and funniest employee in the entire McDonald's chain. She was up for a laugh and lifted our mood, which was already gloomy after the long car ride. At the end, she even asked if the food was tasty... never experienced that at McDonald's before and was pleasantly surprised.

The restaurant is often dirty. The staff isn't well-organized and often seems bored. Burgers often look like they've been sitting there for an hour, or are haphazardly placed.

Shit shop why is it so cold next time make it warmer

Everything is littered and smells like wet cat food tastes like plastic

A truly unfriendly employee (blonde, glasses), she's always so annoyed, it's no fun. Furthermore, this store is so customer-unfriendly. They don't care whether you're satisfied; they apparently don't care about their customers!

I thought every McDonald's had to follow strict rules. Like working hygienically in the kitchen and therefore wearing gloves while preparing food?! 🤨🫣 They're also absolutely not allowed to touch cash or tables with their bare hands and then prepare or serve food again. And very strangely, not every menu/dish was actually available, even though it's advertised on the signs inside… 😵‍💫 because we came specifically for the "Mit Mecces um die Welt" products… And make sure your burgers are cooked through: if everyone's cheddar cheese isn't melted… that speaks volumes.

You usually know what to expect when you go to McDonald's. But the poor parking situation...caused by the backlog at the McDonald's Drive-In, has now been further enhanced by new opening hours. These aren't listed online, and we had to reschedule at short notice.

Unfriendly, hardly anything on offer and although the official website says it's open until midnight, you're no longer allowed to eat there at 8:45 pm.

How can you have such a lame employee at the drive-in at the end of the Elspe Festival? The line of cars stretched all the way to the turning lane. It wasn't busy inside. I had to wait about 30-40 minutes before we could order. Then we had to wait another 10 minutes for a Happy Meal. This is unacceptable.

McDonald's, after all. Only for hunger, not for pleasure.

Apparently open 24/7 – but only with a drive-thru! If you're walking, there's no place to eat! This should definitely be announced digitally, not just with a note on the door. The restaurant is only open until 9 p.m.!

The food is already bad, and the service is abysmal on top of that. McDonald's is open until 2 a.m. on weekends, and yet they're already out of food by 1:40 a.m.

Even when the store is barely busy, it takes forever to get served at the counter or for the food to finally be ready. Often, something is forgotten from the order.

Today (July 14, 2025) I was at McDonald's in Lennestadt-Elspe with my wife and children around 11 p.m. Unfortunately, the atmosphere among the team was unpleasant: The shift manager was loud, condescending, and quite rude to the employees – audible in the dining room. Especially this late in the evening, when the team is already stressed, managers should set a good example – no reason to put others down. This behavior struck me and my family as negative. I hope this will be addressed internally.

Is the shift manager there to be a shift manager or to put down and discriminate against the employees? Not nice at all, aggressive, hits buttons, rude, so please, what kind of shift manager is that? (14.07.2025 23:00)

Unfortunately, I can NOT recommend this place. I was here today, July 14th, at 6:50 p.m. That slightly overweight lady with long brown hair and glasses—what in God's name is wrong with that person? She chases the employees around, insults them, and yells at them in front of the customers. I've never met such an unhappy and unfriendly person before. She speaks very loudly and uses very vulgar language, so that the entire McDonald's can hear her. A person like that definitely does NOT belong behind the counter, but in the restroom, cleaning the toilets! Definitely not suitable for McDonald's. This will definitely be my last visit here! A huge shout-out goes to the three other employees who really try hard to satisfy customers!

A really unfriendly shift manager. I asked her quite normally if table service was possible, and then she argued with me, saying, "Yes, there's no staff, and so on," and then she yelled at the entire staff. And then she screamed really loudly. You want to eat normally, but she argued. You can't eat normally there. I will definitely complain to the manager. July 14, 2025 Between 6/7 p.m.

Hello, I'm not usually one to leave a review on Google, but today (Sunday, July 6, 2025) at around 3:50 PM, I visited McDonald's. I was driving, so I ordered at the counter. The employee, a short woman with blond hair, was extremely unfriendly, disrespectful, and unpleasant. I'll be avoiding this branch for the foreseeable future. Best regards

I ordered a Royal Cheese. I got a TS. Okay, it happens. The way the lady behind the counter handled my complaint was truly borderline unfriendly. Not a simple "sorry" or "please" when the correct burger was handed to me after a long wait. If the owner is reading this: train your staff and make sure they treat their guests properly!

I was very sad there was no iced tea!

A nice old man served us kindly... Turkish employees were only on their phones, talking loudly about pork, not so good... Ordered a Coke without ice cubes, but got half a cup full of ice cubes. That was mean! The burgers were assembled very carelessly... My wife and I were very sad... She didn't even want to eat her McFlurry afterward :( Then we left.

Who needs ambience at McDonald's? It is important that the food is good and freshly prepared. And that works really well in this branch. 30 years ago it tasted the same in every branch. Today I have my list of where I can go. And Trockenbrück is definitely a recommendation.

I gave a rating of 2 stars a long time ago. As a business owner you should ensure customer satisfaction but that is unfortunately not the case here. That's why I'm giving it another rating this time only one star. I would prefer not to give it one. You increase your prices by at least 1€ every year, that's just outrageous. I hope many other customers notice it too, but for me this was the last visit to this company.

Simply terrible. In 30 degree heat we just wanted to sit outside and enjoy a cold ice cream, and of course we didn't want to leave our dogs in the car in this heat, so we went through the store and out. Then a waitress came straight up behind us and shit on us: that's not okay. I said huh, we're sitting outside... no sorry, and we were thrown out. We could eat without dogs... yeah, of course I'll let my dogs die in the car so McDonald's makes money. I drive to Olpe, there dogs even sit in the restaurant and don't get thrown out, or I drive straight to Burger King, where my dogs were even brought water outside. Update 5/24/25: this is by far the worst McDonald's in the area. In contrast to Werdohl, Olpe, Meinerzhagen and Lüdenscheid. Lennestadt is just as crap as Freudenberg: dirty, toilets 🤮, something in the store is constantly beeping, raw fries, the products are simply not prepared properly.

Typical McDonald's 😋 always happy

Watch your change. . Trying to deceive you

We've been to McDonald's and Elspe several times now. And every time the burgers and fries were cold and either not salted all the way through or too much salt. In addition, the burgers are so topped that everything falls apart when unpacked. So never again McDonald's Elspe

So the food is good. I order it 90 percent in advance, it wasn't ready, which isn't a bad thing, and I pick it up at the drive. You have to check very carefully whether everything is in it; something is missing every time. Today it was the toys in the happy meals. Children were disappointed. Unfortunately, I only really noticed it at home. Because you don't have the time to dig through everything every time. So either the employees don't feel like it or they actually do it on purpose so that something is missing every time. Already disappointing

Rude employees, despite several attempts to eat cold food every time and package the burgers like they were trash. The whole burger is smeared with sauce instead of the sauce being where it belongs. Cold and salty fries. Standard at McDonald's Elspe. The situation is getting worse and worse and nothing is changing.

Once again the complete order was not received Large fries were completely missing for the third time and at a price of over €3. The child had no naggets and no apple cone in the Happymeal. Unfortunately I only noticed it again when I got home. Been there again today for a long time at 3 p.m. the lady at the drive in was rude

Food cold, dirty. You don't have to go

My initial experience at this McDonald's was disappointing due to an issue with the order and the level of service. However, the situation was later addressed, and the management showed a willingness to make things right, which is appreciated.

A normal MacDonalds. Clean, quality is right.

Now that friendly and polite employees are finally working there, this branch unfortunately holds the record for "forgetting to put things in the bag". For almost every third order on the Mcdrive, everything that was ordered is available.

JUST BAD!!!!! EVERY ORDER IS MISSING SOMETHING, EVEN ONLY ONE PAGE OF A MENU WITHOUT THAT MUCH GOING ON.

It can't be that we eat more and more expensively and the queue at the mc drive is getting longer and longer - 4 minutes per car - what's that?

Unfortunately it's not like it used to be, you don't feel well, the tables aren't clean, fries and burgers are cold, one visit is enough for the next six months.

I was here a few days ago, the food here is very tasty and the prices are good. I recommend going here.

The food is as usual from McDonald's, but the employees are consistently incompetent. Once again the order was incomplete. When making up for the missing ones. The restaurant staff responded to “food” in a way that was more than rude. McDonald’s should definitely provide further training here.

No comment, just rubbish, just throw half of the employees out. The team leader packs the food with her bockwurst finger disgustingly screams in front of customers .. should hire mobile employees and not lazy where can't move...

Too lazy too lam some employees work a lot less... A tip gives her a slim person mobile... Cold food with fingers wrapped up would be disgusting...

The food was served cold and the premises were not cleaned adequately.

Sad branch. Some food was cold and hard. Only 1 children's chair for the whole store.

I had to wait a long time for my food and then my burger was forgotten twice even though they said it was coming and my wrap was stuck in the bag so that you couldn't take it off.

Sometimes there's a strange customer sitting there 🫣

I've never seen a shop as big as this one and it's not possible to run out of nuggets on a Monday evening. Then it's not even the first time that they've had problems like this, then there's no ice cream available or or or this store is simply poorly managed and there should be a quick change from management - they weren't even able to exchange a box of 20 nuggets against, for example, a citizen and the rest of the coupon is simply an incompetent bunch there

Worst McDonald's I've ever been to, everything dirty and full of rubbish, very disgusting.

Ice cream machine has been broken for ages, but Maik Feuer should be promoted!

There has been no ice cream or milkshakes for what feels like 3 months. Many things in the range are often simply not available…

Worst service ever. Almost every time something is missing from the order. The boss is rude. never again.

Great restaurant clean and tidy

I chose the service to bring to the table, they didn't bring it, they didn't even call my order, they didn't even deliver the donut I chose and paid for, in the end they gave me some disgusting flatbread, the burger was expensive too, my colleague who had the grand BBQ chesse burger had burnt meat...

Shop was almost empty, food could have been much better. Hamburg and fries not freshly prepared. Unfortunately

McDonald's stores are basically all the same, but there are differences in quality. This McDonald's is a good one.

Had a maggot in the big mac will never go there!

Too overpriced Employees should work more on pronunciation and politeness. Very dirty shop, many tables, floor and seats crumbled and smeared. Tray cart overflowing. Toilet facility, yes. Seems to be a problem that occurs frequently here. You can also see it in the reviews. Given what you have to pay, it's better to eat sensibly. This is an absolute no go!!! During my stay I didn't see a single member of staff tidying up or cleaning anything. 🥺😔👎👎👎👎👎👎👎👎

Unfortunately very bad service I called to inquire and was severely insulted by a woman Very bad McDonalds

The customer service leaves something to be desired. The woman on the phone was very insulting to me. I would not recommend this restaurant!!

The first time that a large order in a McDonald's branch was complete and everything was correct. Thumbs up.

They didn't want to take our order! We gave them our order number and they said it would take a long time

Unfriendly staff! Something is always forgotten when ordering! Always! Ok, I understand that not everyone has a high school diploma, but you should get the 5 things in a row!

Waited 34 minutes at McDrive for the Xth time. Not recommended unless you have a lot of time.

Unfortunately you have to give one star. So that you can't be served at the table, you simply take away the table numbers. Tables and toilets not really clean. The employees do not wear gloves when preparing the food. This is very unhygienic. This should urgently be improved.

The guy there was ultra ultra friendly :)

Quite nice there, like most of the branches...everything is ok.

Quite a good McDonald's restaurant. My order somehow got lost, but with all the hustle and bustle there, I understood that and when asked, the food was served immediately.👍🏼

Bad staff, threw my apple bag that I got for free with my points onto the tablet!!!

It's just soul food. Even if it's unhealthy, sometimes it's good if you don't basically eat it, hence 5 stars for the food. One star for service, my burger was smothered in sauce that I was already soaked in before the first bite...

Cleanliness in the catering area and in the toilets still needs improvement. You can't really clean 10 tables with 1 wipe without a bucket. Stick accordingly.

Diese Mac hat Everything was taken care of very well.

Very unhygienic, there were chips and lettuce leaves everywhere. Even where the food was prepared didn't look exactly clean...

The staff was completely overwhelmed and only made the food for those who ate it. One of them just went around in circles but didn't do anything at all. They couldn't have survived the test. They waited 25 minutes for 4 products

Food tastes like MCfuss and service was MCshit as always

Always the quality you expect from Mc. you're used to, just fine.

Rescuer in need, now also a nice atmosphere. Both breakfast and McDrive are top, the food itself is simply great, even if it is unhealthy.

The food is average for a McDonald's branch. The one star for the service is far too much, because the customer is definitely not the king here. I strongly recommend that the self-proclaimed “restaurant manager” receive further training on how to treat his guests politely. The way he behaved at the checkout this evening was completely arrogant, disrespectful and far from professional. When there is a high volume of guests, you can be stressed and perhaps even a little annoyed, but they shouldn't let you feel that. Apparently you can afford it there, because the many negative reviews about the service speak for themselves. I used to enjoy going there, but I won't throw a cent down people's throats anymore.

Hour queue 1 behind the counter, dirty toilets

Waiting for food for over 60 minutes. Got removed from the board and then inside more people had the same problem. Very very bad

The mcdrive has become a complete disaster. Sometimes you stand there for 15-20 minutes (3 cars in front of you) and then you are rewarded with the wrong food. Operation is now absolutely incompetent

A clean McDonald's. Food was okay. It was warm and fresh. At first something was forgotten, but it was quickly resolved after inquiries. Toilets were clean and tidy.

Toilets were clean, the citizen was fresh and still hot. Many tables were still full of crumbs from previous guests. It could be cleaned more often

The dishes are too dry and are very expensive, for this money you can buy something much better. Also, not all dishes are always available. 👎

The staff doesn't look too happy, but they are friendly. The hamburgers are, as always, very tasty. Again and again. 🙂👍

So it had nothing to do with fast food anymore, there was almost an hour waiting time, the staff was overwhelmed. Customers who wanted to pay at the counter were studiously ignored. People were already stuck in front of the counter.

I was there with my bowling club, the service was unfriendly, no one felt responsible to serve me, it was a complete disaster, I waited about 30 minutes until a mutt told me, you have to wait, and that in our country. The food wasn't that good either. Never the last dirty shop again.

I had complete diarrhea afterwards

I would never eat anything again! Everyone who was there with me and ate all had stomach pains, diarrhea, etc. like me. Well, now everyone can decide for themselves where it came from

Was the only customer at the drive-thru. The lady had nothing better to do than point out to me that I HAD to place my order at the column. Customer oriented!!! Then I drove on. There are also other places where you can get something to eat. Never there again!

Just around 9:45 p.m. I ordered 2x 20 nuggets and 2x Royal ts and 1 Diet Coke to take away and only got 1x20 nuggets instead of the amount ordered. You can't work any worse

Very nice staff and everything is always ready quickly :)

Super nice staff, it's just cozy and the food is delicious.

Quite OK for in between meals. The service, on the other hand, is very good, no matter how late it is.

A stop while driving through the Ahr Valley, had an appetite for fries and was disappointed - cold, unsalted and soggy 🤭

I wanted to eat my chicken nuggets but they were burnt. No one answered at McDonalds so I went there and an employee threw food at me Not a good experience

The app is malfunctioning and the hours are not valid, the people who work are rude. I made an order from the application and the specific store showed me that it was open, when I arrived after 20 kilometers it was closed. The next day it took me to tell them what happened and they told me that they don't have the order while it is still open in the application to this day. Obviously, nothing was done to correct the error. On the contrary, when I told her the problem, the girl laughed and made fun of me. As the manager told me, if you don't want to order anything else, continue on your way. If there was a minus I would put it because you are animals.

The service man was very friendly and everything was very clean in the guest area. There were mistakes during the meal and the coffee, even though I asked twice, was NOT lactose-free and also without the syrup we ordered. The Essen employees seemed uninterested.

Cheeseburger was cold, fries were completely missing. Catastrophe. Never again.

Bad staff after renovation. Not organized at all👎 It got very dirty👎 The lattice potatoes were missing from one menu. You should check immediately after ordering whether everything is included. Update 02/26/24: Simply closed without having it anywhere. RUDE. It also says open in the app! Order if possible.

Staff were friendly. There were some tables that were not clean with food and ketchup sticking everywhere but they have enough space. I like the self-service machine where you can order and pay. It makes the service a lot faster.

Food warm and far too expensive