McDonald's in Rastatt

Good place to grab a bite - Takeaway and stuff.

We were thrown out because we took it to go but because we were waiting for someone, the whole store was empty. We were thrown out even though we only wanted to wait a short time in the warm, we had also bought something Ps: next time I'll take knossi with me as compensation

The place is very dirty, I got an expired milkshake, there is hair on my table so zero hygiene, the floor is so dirty my appetite is gone. But yes McDonald’s on the 1st place

The work ethic of the employees is reflected in every order. No pressure because I was alone in the store, burgers were slapped together, dips and sauces were completely missing and the fries were cold! If you watch the employees, they always have time to do nonsense and play with their cell phones!

Always nice service. Otherwise normal McDonald's

The food was very tasty and the atmosphere was very calm and relaxing... and the staff was also very friendly

Half of the order was forgotten, waiting 15 minutes in a cold restaurant, by then the side dishes were cold. Heating is a foreign concept, non-carbonated cola. Staff not friendly. Definitely one of the worst McDonald's I've ever been to, I'll never go to the nearest one again 🤔

It’s very dirty, every time you come to this place you have to wash the tables and chairs yourself in order to sit clean. They forget to put in lids, straws, napkins and order details. You will never see a nice smile or hear an apology for bad service. They can also yell and be rude. Also, the employees walk around with long hair waving it everywhere over the food, it gets into the food and it’s unsanitary!

MacDonalds food. Acceptable. Paid toilet.

Cold burgers and the wrong drink which was watered down with Coke and not Lipton. After several attempts to change the drink to the correct one, I gave up because no one wanted to talk to me at the cash register. The men's toilet stinks, so it could be felt throughout the restaurant, and the cleanliness was also not good, the floor was sticky and there was a lot of paper and food. On the plus side, warm fries and good McFlurry.

Either you get the wrong food or you just forget something completely!!

This was the worst and poor service I have ever experienced at McDonalds. Waiting time over 30 minutes later wrong and still cold!! Fake Burger Non-carbonated Cola. Since I know McDonalds very well, I can rate it that way as a customer. I can't recommend it

The worst McDonald's I've ever eaten at, I waited 45 minutes after ordering, and when I got it, 3 products were missing, and when I came back to complain, the employees didn't recognize anything because I didn't have a voucher anymore and they behaved execrably, plus Mcflurry stole from the quantity, it was half of what it should have been, it's a disaster, a mess and unethical staff and I'm good, I won't eat anymore and I don't recommend it either.

Neat and modern McDonalds, which is rather small. There is an indoor playground. We stopped here because it was close to the motorway on the way to Basel. As always, very good offers with coupons, especially the spicy nuggets with sweet chili sauce is a highlight, but various other offers with points are also perfectly fine. We also got a good cup of coffee from the Mc Cafe, absolutely solid. As is now usual, table service. The only thing that is a bit unfortunate is the route to the McDonald's at the back via Lidl.

Only if there is no other option

Today I was in mcdrive of three things missing two. When I came back they were arrogant and I was told that they could cancel it and not give me anything. So I gave it to them.

Very pleasant service. Very friendly staff.

Too much ice in Cola and other drinks. Too much!!! The rest is Ok.

Most incompetent bunch ever. Ordered 3 times from McDrive and 3 times something was missing. Paid €4 for a double chicken burger and no one was there. It must be very difficult to read a piece of paper when putting together an order. But apparently it's not even enough for most of the employees there. Of course, such mistakes always happen to the detriment of customers. Now it's bordering on a rip-off. Funnily enough, Gaggenau gets it right

Waiting time and service 1 stars food I don't know because I'm still waiting

This evening my friends and I came for dinner. In the menu we ordered we emphasized that we wanted fries without salt. Every time we come to McDonald's in Rastatt, we order fries without salt because otherwise we don't get Frisak fries, they are always brought to us by those who have been there for a long time. I went to the counter to get salt and the safe started yelling at me "Why did I order fries without salt and come later to get salt?" Very unprofessional behavior especially since he is the boss. The whole restaurant looked at us. Shame.

The restaurant was clean and the service was friendly and timely. But unfortunately the burgers and the netted potatoes were completely cold. Not even the cheese had melted on the burgers.

If you want to have breakfast, you should plan on waiting for 1 hour. No staff. The coffee arrived ice cold.

You can't talk about fast food here. 35 minutes waiting time for a coffee.

Dear McDonald’s team, It is with heavy hearts that we turn to you today, having completed a truly arduous and long journey - with one goal in mind: the incomparable Big Tasty Bacon. Full of anticipation and after hours in the car through heavy traffic, exhausted from a strenuous drive, we finally saw the familiar yellow arches. The joy was hard to describe! But what awaited us then was a shock that still shakes us. **Our beloved Big Tasty Bacon no longer exists!** We cannot express in words how much this news affected us. After such a long journey, exhausted and hungry, we were looking forward to this one menu. It was a fixed ritual, a culinary highlight, to finally enjoy the Big Tasty Bacon after all the hardships. The disappointment and frustration were simply overwhelming. We stood petrified at the checkout, could hardly believe it - and to be honest, we drove home empty and disappointed. We had relied on McDonald's, like so many times before, and now we feel truly let down. We are sure you understand how profound this loss is for loyal customers like us. After all the effort and anticipation, we are left not only hungry but also disappointed. It would be more than fair if there was a way to make up for this bitter experience. We hope that you can understand our concern and offer us a form of compensation that does justice to the weight of this disappointment.

Get a free hair with your fries! SWEET! Not a big deal because they'll give you new fries. Be vigilant for there could be a hair in there aswell. It's all fine because you can ask for your money back. Except they don't do that, the "manager" claims. They can give you something else. I personally chose the ice cream and preferably the white one because the hair would stick out in it if it's there. There could be nails in there tho, or something else entirely. GULP. Just avoid it in a big goat circle! Just go to Lidl and buy the cheapest bread and cheese slices, it amounts to pretty much the same thing. The staff was cool tho. Honestly we should kick McDonald's out of the country. Let's just move it to Sweden or somewhere norther. They got room for it anyway. Cheers.

Today 20.09.2024. my boyfriend and I went to mcdonalds in Rastatt at this location: Ettlinger Str. 3, 76437 Rastatt, Germany. We found black hair in our fries and went to show the young employee at the desk she apologised and gave us new fries then in the new fries we found again long black fried hair stuck to the fries. We asked for a refund and the young lady wanted to help us but was denied by her boss so they didn't want to give us the money back. We talked to the manager: older lady with gray long hair and she said its impossible even tho we showed it to the younger employee. The manager denied us the refund and didnt let us talk to her boss. We insisted on the refund 4 times but were denied all 4 times. Also they didn't change the oil where we got 2 fried hairs with fries but instead they kept putting new batches of fries in the same oil and kept giving it to other customers which is so unsanitary. Please help us resolve this issue and you should probably do a sanitary check at that location

Unfortunately, something is often missing (almost every mall) when you go to the Mc. Drive ordered here a better system should be introduced so that this doesn't happen again in the future

Unfriendly, listless and ignorant staff, when I wanted to exchange the wrong burger, they didn't even look at me. The burgers were lukewarm and very poorly prepared, everything was shifted and smeared. During the meal I was stared at in an unfriendly manner by the employee who previously served me. I really missed a disinfectant dispenser after using the toilet.

The food is good, the waiting times are not. Fast food means something different in the States (USA) than it does here. Always check your order (drive in), often some things are missing. Communication sometimes very bad.

Waited 5 minutes at the drive in, you can't seem to get anything to eat by honking and talking. Burgerking 5m further looks forward to seeing you. After 3 minutes I had my food...

Every time I order and pick up my order at Mcdrive something is missing (always) the order has never been 100% correct. That's just a disgrace. Then hire people who at least put in a little effort. But if the staff prefers to chat with friends or family in front of the Mc Drive, it is clear that they are not doing their work properly. Next we come to cleanliness, all I can say is that I don't eat inside anymore because it is sometimes excessively dirty, tables not wiped down, food leftovers under the table, benches smeared so catastrophic conditions. We don't even need to start with the toilets, every motorway toilet is clean.

Been there again for years. Never again. Only 2 vegan burgers on offer, everything dirty, staff unfriendly. No thanks!

I passed by last night and a young man in green with glasses, very natural, very friendly, very professional, came to advise me and help me with my orders. I loved my time in this McDonald's, the food was very good, my children loved it. Contrary to the negative comment that I saw, there was no forgetting of hot products and a warm welcome I will come back!

The food was not fresh and warm. Unfortunately, the price labeling at mc cafe was incorrect. The friendliness and helpfulness of the employees can be strongly criticized.

I waited 30 minutes for the food ("fast food"). The fries were unsalted and were as bad as I've ever had. There were two long hairs in my 20s nuggets. Unfortunately I ate at home, otherwise I would have asked for a replacement, but instead I had to throw 12 euros in the trash.

Update: Total disaster at McDrive around 1am tonight. Have to wait 20 minutes. Nobody felt responsible for the speaker system. 4 cars in line and service staff couldn't handle it. I would be interested to know what problems there were and why you generally always have to drive 2 meters in front of the counter or stand on your own in the parking lot. Completely insane. Management doesn't seem to be the best! Ordered from McDrive on Saturday evening. Cheeseburgers were ice cold. Not recommended!

Tonight was disastrous at MC Guys I don't know what was going on but chicken nuggets are fried in old oil. It really doesn't taste good anymore 👎👎👎👎👎

So after I realized at breakfast that you have to take a bottle of water separately and that it costs €3.99, McDonald's is done for me. This is usury at its finest.

Well, I think it's a bit unfortunate to have the drive-in route go directly past the outside area of ​​the restaurant. The cars are parked there and the drive-in customers look bored from the laundry onto the restaurant tables. But my coffee and Franzbrötchen came quickly and were good. The large M sign on the roof appears to be damaged?

Unfortunately the burger was completely dried out and the fries were much better

It's just disgusting if you eat it yourself??? How can you sell something that is rotten!! The health department probably won't get through because it's a big company!!!! Thank you never again

It takes a very long time and the staff felt quite frustrated. No wonder when it's around 30 degrees in the store because the air conditioning is almost switched off. I think we just have to save money here.

Burger diagonally in the bag and fries half full & sauce in the fries packaging. Fries partly raw and soggy/lumpy

Complaint about unprofessional and unfriendly staff Ladies and Gentlemen I would like to complain about an extremely disappointing experience at one of your branches. On July 29th, 2024 - at 12-1 p.m., I visited your branch in Rastatt and was treated very unfriendly by the staff. First of all the staff was unprofessional and not helpful at all. When I asked for ice cubes I was simply turned away and in a very rude manner. Instead of a simple explanation or an alternative solution, I was fobbed off with a snide comment. I would like to suggest that the personnel in question should rather look for a job that does not require direct contact with people. Clearly they are not suited to customer service and may be better off in another position that does not involve dealing with customers. With disappointed greetings

We were here early in the morning for breakfast. There was 1 other customer and yet it took more than fifteen minutes for our food to arrive. Bacon and cheese sandwich was no longer warm, neither was the wrap and the pancakes were just cold and hard. The coffee was the only thing that was good and tasty

The fact that for some time now (AND ONLY WITH THIS MCDONALDS) you have to "drive something forward" at McDrive contradicts the idea of ​​the McDrive. The very malicious employee with the headset is extremely rude. When I asked why I should drive up, he said "DRIVE NOW". There was no one behind me. No one. I could understand the concept of ancestor if I had a football team with me. But I was alone. Whoever comes first should have their food prepared first. Especially as an individual. The concept is annoying, the employees often can't find the people who have already "driven up".

We were really looking forward to visiting this McDonald’s branch. Unfortunately we were very disappointed. Unfortunately, the otherwise good chicken nuggets had nothing to do with the ones we love so much. Soggy and very watery inside. The staff didn't even look at us. That's really a pity. Since you couldn't dry your hands in the toilets, it wasn't that bad that there was no soap.

The employees are definitely overwhelmed but they can't help it, there's just a lot of work and management has to help somehow

Half of the order wasn't packed, you pay quite a bit but you don't get everything you ordered

Good food (McDonald's standard). The only criticism is the time it takes to prepare it, so I often had to wait about a quarter of an hour for my (uncomplicated) order. In addition, the workers make mistakes from time to time, but these are quickly corrected if they are addressed.

If you ask for Sunday Original ice cream with chocolate icing you will only get chocolate, that's not good

Disastrous branch. Employees stand leaning in front of the counter and drink coffee. When an order comes in, you simply go behind the counter and pack the food. Wash without hands. The BiGMac we ordered were dry and far too dark, so they probably went through the toaster twice. The meat was lukewarm. The fries were also soft and sticky. The toilets were also absolutely unacceptable. No hygiene, you could smell it even before you entered. Soap was also missing and when this was pointed out it was simply dismissed and ignored. It would have been work.

Too stupid to put the right burgers in the bag, then no sauce on the burgers... and no sauce added to the nuggets, then asked for sauce to be slapped on the counter, staff really unfriendly and disrespectful no words..

We had dinner there today and picked up at McDrive. We were missing 3 burgers, a pack of fries and a drink. The employees were rather semi-nice. When we unpacked the food we realized that we didn't have everything, but it was already too late to go back. Sorry for the review but if half of it is missing then that's all you can expect!

Unfortunately a bad choice. I expected more from McDonalds, but was disappointed. The cleaning of the toilets is also seriously neglected. Unfortunately Also no cleaning plan was found that would have further underpinned the whole thing.

The staff has no idea, very unfriendly and poorly trained employees. The manager became very loud and unprofessional. Had to pay full price despite coupon. Dirty shop. Better to Burger King

We waited 30 minutes for our food. The RoyalTS was cold and dry, the BigMac TS Bacon was just a normal BigMac and there was no coffee in the Iced Koffee. You don't have to understand :D

We eat there regularly. But for about 3-4 months we noticed that the fries were always cold. Dear McDonald, the fries don't taste good cold!!! If we then go ahead and want new, hot fries, the discussion comes up. That doesn't have to be the case. You don't discuss cold fries with the guest. Of course, by the time you get back to your seat, the burger will have gotten cold. What now...discuss again before and about the cold burger since we waited so long for the hot fries? This is just annoying. This works in other branches too, just not in Rastatt. Why is it?

So far it's all good, but sometimes the caramel in the milkshake is missing when ordered

Unfortunately, the coffee was cold, as were the fries

Never again. I had a really nice fuzz in my chicken burger yesterday. Disgusted, I went to the counter to complain. Everyone there stared at me with wide eyes. After a juicy speech and a reference to hygiene regulations, I also work in the catering industry and hairnets are essential. Especially when I saw women with long hair, tied loosely in a loose braid, topping the burgers. A man actually laughed at me. There was no apology, nothing, I don't know if I had the restaurant manager in front of me, but I've never encountered anything so incompetent. Conclusion: unprofessional staff who are probably just serving their time. Even when I said there was a bad review and it was your fault, there was no word. Could they not speak or was there something more missing? I was so angry. But many reviews here confirm me. I've been a McDonald's fan since I was a child but unfortunately the work attitude is flattening out. You should take an example from the branches in Italy, the friendliness, competence and cleanliness cannot be surpassed by anyone here.

People often forget to pack something here, sometimes a burger 🍔 sometimes a toy, sometimes there is no chocolate sauce on the ice cream 🍦 even though they order...food is often experienced cold, how does something like that work 😅

- Sanitary facilities are a complete disaster. There is always an extremely strong smell in the men's toilet, and not since yesterday. Impossible to wash your hands after eating with children. An incredibly pungent smell! - No working air conditioning, the air is stagnant in this store! What's wrong with you guys? It was 28 degrees today and it felt like 40 degrees in the store! A no-go! - Staff: 50/50 - either you're lucky and there are the right people on your shift, or you're unlucky and are looked at in a condescending manner if you just have a question. Unworthy of a McDonalds!

Fries could be better and were a bit limp

Ordered digitally today - when I picked it up the bag seemed very light. During the on-site inspection, 1/3 of the order was missing. In the end we got everything, but very unfriendly staff. Had to completely unpack the order on a table.

Order with a lot of shortages or errors!!! We have the choice on the terminal for the color of the glasses, we ordered two turquoise and two midnight blue. We end up with four green.... We ask kindly, the first employee ignores us while continuing to go to the reserve with arms full of glasses. His colleague tells me that these are the only colors left while his colleague put 3 turquoise, 3 black and 4 midnight blue in the reserve!!!!! Honestly, don't give a choice if it's to impose something.

I just wanted to quickly grab two large fries from the drive-thru for my wife and I. I should have looked in the bag straight away and then I would have returned it straight away. The fries were very light and almost raw! Never again.

The staff is quick but rather unfriendly. The food is okay, but there was something in the cola. I don't know if it's from the concentrate or if something pooped in my cola :D Maybe take a look at the cup next time!

Ordered Big Tasty Bacon. Was brought to the table without bacon. When I complained, I was hit with a very rude answer, as if it was my fault. The gentleman at the checkout who I spoke to first explained to me that he had nothing to do with it. On a table against the wall, one of the two sockets no longer had a cover. I didn't say anything else - I didn't want another cheeky reaction.

Drive-In: Wrong burgers in the package, paid for sauces for McNuggets not packed, not even the ones that came with it, so nuggets thrown away. No napkins. Long waiting time.

We wanted to order breakfast at 7:40 a.m. but weren't allowed because the kitchen wasn't open yet. The store opens at 7 a.m.!

I actually didn't want to eat at a fast food restaurant anymore after my last experience. But this time I was really pleasantly surprised. The food was hot and was brought to our table. The staff was very nice and I liked the setup.

That's annoying, every time you have to check whether what you ordered is in the bag. The non-carbonated drinks. Management please train the staff. Or yourself so that you are able to manage your staff.

I'd love to come again, greetings Irene Rastatt

They always say that once you've seen one McDonald's, you've seen them all. That's not true. The spatial layout is functional and good. The service was super fast and really nice. The speed may also be due to the fact that I ordered via the app. I do it more and more often and it works. As for the food itself, it was, as always, the usual Mc Donnalds quality, very good. If you liked my review 😉 or helped, I would be happy about a 👍.

I've rarely been to such a dirty McDonald's. There were almost no clean tables and there was leftover food everywhere on the floor. The toilet was really disgusting. It looked like it hadn't been cleaned for a week. The friendliness of the staff was okay. Unfortunately our order was not complete. We had to walk to the counter ourselves because the table service didn't feel responsible.

Ordered takeaway food. When I got home I realized that two burgers were missing. Almost 9 euros in damage! This is actually cheating. Furthermore, the taste and the quantity size are no longer what they used to be. I think that in the future I will only consider McDonalds as an emergency ration. As is so often the case these days, taste and service fall by the wayside, the main thing is that the cash register is right.

1 hour before loading ends, they no longer accept codes. The shift manager was rude, as were the employees

Catastrophic! Things are getting worse here. The staff is extremely unfriendly. You almost get the feeling as if you were the cashier and they were the customers. The managers also have zero understanding for objective criticism. That was definitely my last visit!

Sell ​​old goods and refuse to refund the money if food is obviously spoiled. It is alleged that management prohibits refunds. To top it off, you are treated unkindly and disrespectfully!

Worst McDonald's I've ever been to. Unfriendly employees not willing to compromise. If it were possible I would give zero stars. Definitely not going back, would rather starve or eat dog food.

Much more expensive than a few years ago Disproportionate The burgers usually sit there too long

The price for the service is not right. Local restaurants are much better.

This is the very last thing. We waited over 45 minutes today. The citizens were cold when they finally arrived. We got some fries for our son from the lovely neighbors so that he could eat something. Same thing 3 weeks ago. 40 minutes wait for food and citizens cold. It's a fast food restaurant and not a regular restaurant. In my opinion that doesn't work!!!

We were only there for a short time, ordered with table service. Only the burgers are getting smaller and the prices are getting smaller

Everything to be commended. Excellent food, always fresh and warm. Fast delivery... friendly staff. Thank you for your hospitality. See you soon.

Ate cheeseburgers, fries and salad. Food was good.

Worst McDonald's around. Check your orders, half of them are basically forgotten, or packed incorrectly as if they weren't ordered, staff are a disaster. For the money you pay now, it's an absolute disgrace. Drive a few meters further to Burger King, or to the nearest McDonalds in Gaggenau. This branch in Rastatt is a joke

People here are not very nice to Chinese people

Hamburger Royal TS, 🍟 only lukewarm and leathery, jalapenos bland, buns old Just very moderate

Dirty shop. You don't get any food. Employees run into walls and spill coke. That says a lot

Mein Bürger war wieder mal kalt und cola war abgestanden

Soooooo, Megges bedeutet ”FastFood“, leider mussten wir fast 30min auf unser Essen warten und wir waren nicht die einzigen. Jemand hat sich beschwert weil er sein Essen nicht bekommen hat, hinter der Theke war seine Bestellung der Mann an der Theem meinte das er das Essen gleich bekommt 30min bekam er das Essen noch immer. Häufig werden auch viele Sachen vergessen, die Burger sind zwar allgemein nicht so schön aber hier werden sie ohne Liebe gemacht. Richtig viel Gemüse in der Burger Box, sodass auf dem Berger keins mehr ist. Oft werden auch Sachen vergessen.

Ständig unzufriedene und wütende Mitarbeiter, besonders der kleine Kerl, dunkel, Horror, Horror, Horror!!! Ich höre die gleichen Bewertungen von meinen Freunden! Sie niesen auf ihr Essen! Wie so? Sie müssen einen Gesundheitsdienst schicken. Ein Schock, den jeder kennen sollte!!!! Die Arbeiter sind wie auf einem schmutzigen Markt!!!!!! Manche Mitarbeiter in Ihrem Unternehmen sind alles andere als ideal! Ich bin sicher, wenn Sie ihre Arbeit verfolgen würden, würden Sie verstehen, worüber die meisten Leute, die McDonald's in Rastatt besuchen, sprechen!!!!!!!!! Genau darauf sollten Sie achten!!!

Hab für eine extra tomate bezahlt und sie nicht bekommen. Zudem hab ich ein mc flurry mit lion bestellt und den mit oreo bekommen. Und das ist einer Bestellung.

Wow, diese Burger sind so lecker. Herr Klein ist sehr Freundlich und hat sich schnell und zuverlässig. Nur Weiterzuempfehlen

Der Mitarbeiter Bruno war sehr unhöflich, da uns ein Burger gefehlt hat haben wir ihm das gesagt und er wurde aggressiv und knallt die Scheibe zu Dann wirft er die Tüte einfach ins Auto sowas geht nicht

Essen war ok, das letzte Mal jedoch schon etwas kalt, aber sonst halt wie McDonald's so schmeckt. Service und Ablauf sind topp. Fehler bei der Bestellung werden ohne Probleme schnell korrigiert. Wer während dem Besuch jedoch auf Toilette muss, dem wird das Essen schnell wieder vergehen. Da ist's eiskalt im Winter und Hygiene Fehlanzeige.

Bestellung unvollständig und asiatische Dame sehr unmotiviert unfreundlich und langsam und wirft mit den Sachen um sich. Wieder ein Fall von wenn man keine Lust hat entweder überhaupt zu arbeiten oder diesen Beruf mit Menschen auszuüben sollte man es lassen