McDonald's in Helmstedt

Employees stand around and chat. We stand here for 20 minutes for 2 things (there isn't much going on in the store)

Price performance no longer fits at all. Something is almost always mixed up in Drive. Quite often no longer fresh. The MC Flurry is still great. But also expensive

Staff friendly. The store is clean despite there being a lot of people

The service is quick but only because there was nothing going on. These were the worst burgers I've ever eaten at MC's. Barely warm and totally dry. My colleague's Bic Mac was upside down in the packaging. I actually ordered to eat here but got take away. There are also no table stands for table service. The monitor that shows the order status was also off, over the counter

The manager is top notch! Favorite mcci

As you would expect from McDonalds

Worst McDonald's I've ever been to. Everything is very dirty, staff that can't speak German and is always messing around with their hair and then touching the burgers. I ordered the veggi burger there and my bread was moldy. I returned the burger and got a new one. Of course you couldn't enjoy the burger anymore if the bread in front of it had a big green mold on it. So if you want to upset your stomach you can go there.

They forgot the nuggets. We called and they packed 30 nuggets and 2 apple turnovers. 😊

Personally, I find McDonald's food to be mediocre and completely overpriced. The staff in Helmstedt makes a reasonable effort and it's clean.

No wonder the store is rated so poorly, and rightly so! It's bad that McDonald's allows something like this!

Positive: Fridl. Staff, attentive service and the burgers are freshly prepared - not from the warming plate! Negative: The clearing stations (tray carts) were completely full. Nobody cared about it.

MC Donald's is easily accessible on the outskirts of Helmstedt, or just outside of it. The parking lot offers many options for parking, outside there is the well-known MC Donald's slide. Drive in review: There was always a young man on the phone who could really make your day with his manner. This meant that we might drive there more often, but today it was a young saleswoman. We ordered something via the app, but wanted to add 1 ice cream to the order at short notice and waited for the lady. At first she was really patient because we weren't finished with the code straight away, but then she just accepted the code and told us to drive straight to the next window. We hadn't ordered the 1 extra ice cream yet and she hadn't asked if anything else came with it. No thing. When she pointed this out, she was strange and no longer said please and thank you. When we then ordered the ice cream, she rolled her eyes and typed in the ice cream. The price was stated rudely, the money was taken, the change was silently given back and the window was closed. Without a word. I stood there, of course not knowing whether I should just drive up or not, and waited accordingly. A short time later the lady came back, opened the window, grinned and simply replied "You can drive up".... What a service. Afterwards, the extra ice cream was missing, but I can ignore that because the lady at the counter was very friendly and apologized several times. Update October 20th, 2024: After a small fries + cheeseburger was missing last time, which was given to us, we checked today. At the checkout it's really crazy, the cashiers can't even tell you where you should go because of the constant back and forth. My husband didn't know that I had a medium fries with me, thinks it's all there, we arrive home, no medium fries with us. Became an absolute juice shop. Unfriendly and incompetent.

Took a long time, food was cold, toilets were filthy

cold fries every time. The burgers were poorly topped

could be cleaner and the playground equipment needs to be replaced.

Everything is good except for the order terminal. It's pointless for me, otherwise ordering from the staff would be better.

The staff is far too slow, I stood in the drive-thru for almost 20 minutes for a coffee and an MC toast, even though there was nothing going on.

Partly full, loud and a lot of waiting time. Depending on the day/time.

We were there on a Friday evening. We waited 50 minutes for our order. The food was already cold and inedible.

Ordered 3 McMuffins so that we could eat something before church due to the long journey... half an hour and none of the staff moved, let alone packed an order, even though we were by far the only ones in the store at that time! Because we didn't have forever, we had to go without our food, such a waste of money!

Very unfriendly, it was played with smiles and mostly everything was cold

Shortly after eating a fish burger, I felt sick and struggled with the consequences for 3 days. I can definitely rule out other sources of infection. The rest of the family ordered something else and they were fine.

Excessively long waiting time, coffee absolutely doesn't taste good. Staff very restructured and slow, everything very dirty and at 10 in the morning

2 burgers, 1 warp and a coffee. Waited 40 minutes for it. Staff stood around. Coffee was just the last broth that was poured in. Even when we returned it, nothing came from the employee because she was overwhelmed. Just bottomless. Never again.

Good and fast, employees are friendly, order is brought to the table😉

Unfortunately it's not as good as it used to be and has become far too expensive! Pre-selection on the digital wall was simply done poorly, we used to go there often, now we avoid it. Hygiene also leaves a lot to be desired these days. If you don't say anything that you want a wooden pick or a fork for the fries, you won't get any and you have to eat with your fingers. 😔 Bottom drawer!😡

Once again, some of the food wasn't packed when we ordered and we had to wait a long time

Sometimes a bit chaotic and confusing. A quick stopover is actually only possible in the drive-in

Helpful and very polite staff/ food of a very high standard/ thank you for your order explanation

Sometimes very long waiting times The staff was quite often overwhelmed and the food was sometimes better with cold fries 🍟 and the prices for these dishes were quite expensive and the quality was no longer there

25 min waiting time, scoreboard not working, cold burger, incompetent staff.

Burgers without mold or rancid sauce.

Super fresh and fast!!!! Rarely experienced like this. The employees are very, very friendly and helpful. Really great!!!!

Stopped here on the way home. A coffee on Sunday afternoon after visiting the Lübbensteine. Service was good, despite many customers.

Everything runs smoothly on site

No matter what time...you wait and wait and wait...unbelievable...bad!!!

When you walk into a McDonald's you immediately realize that there must be Schmidt's in there, everything is dirty, the food is cold, the toilets are terrible, in one store the entire door handle of the toilet door has come out, the staff is overwhelmed, etc. Please first look at the door sign to see who the owner is, it says Schmidts on it, run as fast as you can. We'll just go somewhere else from now on.

The toilet is very unclean. There hasn't been a deep cleaning in the women's restroom for several weeks. The restaurant is also very dirty. Leftover food is lying/sticking everywhere. Long waiting time for normal order.

30 minutes of waiting time in the mc drife because the staff is totally overwhelmed. Worst mc drifte ever

I've been there a long time ago, but unfortunately nothing has been done about the incompetent staff. The waiting time was an hour. Urgent training of employees is still necessary here. Anything but fast food

Otherwise a nice place but with 4 customers (inside) who all already have their food at Drive in 3 minutes without anyone coming or asking about the order, I have no understanding after we drove past the payment window and there was only one young lady whose nails are more important absolutely sad

Only staff who don't speak German. Food was also just messed up. Waiting time also excessively long.

The food is ok, but what really annoys me is that something is always missing when I order (app). When you call, you don't even get an apology, they just ask for my name and that you can take something you forgot with you next time and then they hang up.

Food takes a long time to serve but some of the staff are polite

We waited almost half an hour for a cheeseburger, it was really bad and it didn't taste good either

This was by far the worst McDonald's I've ever been to. We waited there for at least half an hour for a single cheeseburger.

Very bad there are no nuggets and no fries and there is no choice in many things. Tables completely dirty and sticky.

Very good, the food was even freshly prepared, not like in other McDonald's where you only get limp food 🫶

Getting the order wrong no German last dirty shop never again with the pack.

Complete disaster! Instead of the Mc Plant nuggets I ordered, I got real nuggets. Sprite was just water. When complaints about these items were made, it was clear how overwhelmed the employees were. In the end we received 20 cold McPlant nuggets as an apology. Instead of just the 6s I ordered twice. The sprite was then replaced after a long time fiddling with it. The employees apparently didn't know how to connect the new syrup to the beverage machine. That's why there was Sprite from the bottle, also ok. Unfortunately, I've never placed an order here without something wrong being delivered..... Waiting times are often extremely long at MC Drive.

Everything happened very quickly

McDonald's, you either like it or you don't.

This takes a while. So if you don't have anything else planned in life, that's fine. Customers receive priority service, especially in Mc Drive. If you feel like a second choice customer...

Overworked employee at the food counter, cold fries, there are better McDonald's stores.

Disaster with the staff. I feel like...silence. Ordering takes a very long time. Nobody there really spoke German. In the speed of operation you can sole shoes

Long waiting times, by far the uncleanest branch of all the ones I've been to.

The dirtiest McDonald's branch. Staff overwhelmed

Sunday afternoon. Waited over 40 minutes for 1 cappuccino and 1 apple turnover. Ordered and paid for in advance using the app. It wasn't that crowded at all. But everyone waited and complained about the waiting time, even for just 1 coffee, missing quantities, cold goods, etc. The collection terminal was out, broken?! Thanks to the various dialects, the numbers were barely understandable, otherwise not at all. There weren't enough table reservation cards, so those outside and the pick-up announcement were also waiting. Thanks to the broken display, I helped a few non-German speaking customers translate their numbers. Sorry, no matter where I am or have been, you don't know MC d like that

Chaos when ordering... very long waiting time

They work very slowly, a McDonald's employee took a sip of Coca Cola from customers, terrible behavior We've been waiting for the order for about an hour, it's a nightmare, I don't recommend it to anyone The employees look very tired HELP THEM it’s very dirty here

Not even worth 1 star. Employees constantly touch their noses or hair, everything without gloves, which makes it bad. Toilets are dirty. Tables and floors also waited 45 minutes for 2 citizens and 2 cokes and the coke was stale. It's a really dirty place, yuck

Dirty shop and bad service. Coffee bar was ignored.

The food delivery simply takes far too long Just waited for 2 hours

By far the worst McDonald's there is. Absolutely unstructured and disorganized. FULL DISASTER

Typical McD in the commercial area. Food ok. Super friendly service. You have to order yourself on the big screen. An extremely friendly and PATIENT employee (probably the shift manager) who was unfamiliar with McD people explained everything. So we got what we wanted. Eat normal McD quality. Waiting time short. Atmosphere normal McD. Toilets very clean. Visit Sunday 2.6.24 1:30 p.m

Long waiting times and basically something is missing. Especially with McDrive. Not just sauces but also burgers. Always check here before driving away.

Dirt everywhere, drink missing, wrong burger after waiting 35 minutes. It's better to eat somewhere else

Chronically understaffed McDonald's. Eating always takes ages or if not you get cold leftovers. Cleanliness could also be better.

Even with one star, this McDonald's branch is overrated! Disastrous, catastrophic - the practical opposite of the propagated philosophy. Fast food? Laughable! After we ordered at the terminal and paid by EC, we noticed all the people waiting with annoyed faces. Some guests had been waiting for over an hour. The team of 6-7 was totally overwhelmed and not organized. The “manager” took over a few things here and there - unfortunately completely aimlessly and without a plan. He didn't control, didn't delegate, and found himself in a state that didn't allow him to make any meaningful decisions. Kind of like the captain of the Titanic back then. The DriveInn was still halfway through but nothing happened in the restaurant. I suggested stopping order taking to deal with the flood of orders that had already been received - the manager commented on this “I won’t do anything - I can’t close anything here.” After 45 minutes my patience was exhausted and I requested the manager-on-duty to cancel my order. He insulted an incompetent employee and at least gave me my money back in cash. The last comment was the cynical remark, which now makes me want to explain his job to him... I can only roughly assess what “food” was produced during that time… Loveless crap and probably not put together according to the manual! Cold and limp... The long time spent on the counter until something had to be completed certainly didn't make it any better. The mountains of rubbish, the very dirty overall condition and the disgusting toilets should not go unmentioned! Thank you for the insight into the fabulous world of glamorous system catering! It's a big mystery to me why about 20 guests remained so calm... stoic composure or shock??? Never go to this branch again!

Oh man, something like that doesn't work... I hope that a lot of people are still writing here today. I was in the store for the last time today. We ordered food in confusion and then waited, and waited, and waited... that was the case for a lot of people there today. I can't rate the food, after 45 minutes my husband had our order canceled - because about 7 orders ahead of us to eat there hadn't been made yet... it was amazing how many people were waiting there for an hour or more, and stay as calm as ever. The store is totally filthy, the staff overwhelmed and in slow motion - and the manager... without words. It's a shame that you can't give this one minus 1 star.

I have never waited as long in any restaurant in the world as I did here. It doesn't get any slower.

25 minutes wait in Mc Drive! Not normal. The food was cold.

New staff who barely understood me and hardly spoke any German. Repeatedly missing products when ordering. When I thought everything was included this time, I noticed at home that there were no toys with the Happy Meal - again.

The staff seems slightly overwhelmed but otherwise okay. The new breakfast isn't that great. Unfortunately, the toasties are only available with cheese or bacon.

Apparently no employee can operate the devices. For 15 minutes, 2 devices have been producing a police siren-like beep. It's untidy.

The toilets are a disaster. Apparently they haven't been checked and cleaned for a long time. The glasses weren't fastened and the basins were totally dirty. An unreasonable thing to do at 10 a.m. in the morning.

Here you can really only go to the toilet and they weren't even ok, but still better than a dirty rest area. We just had to wait 20 minutes for our order of 2 cheeseburgers, 1 fries and 1 cola. It probably would have taken longer if I hadn't asked angrily. There was no apology or anything like that….

Boring like always. Everything tastes the same and only tastes like flavor enhancers.

We have never waited so long for our food at a fast food restaurant. And then the wrong thing is packed and part of the order is missing. Really uniquely bad McDonald's restaurant.

Beginning of May 2024 Order via order column. Very long wait even though there is an average crowd. Burger is cold when eaten. Waiting times very long. Also just for a coffee. Floor in restaurant is dirty and sticky. Toilets are dirty and smell terribly of urine when you enter the room. This is NOT an advertisement for MC Donalds.

I thought it was great, I've had worse local ones from Mc. Everything was quick and still hot.

Every time I order it takes an unreasonably long time for the order to arrive, I just ordered at 2 p.m. and I get the announcement that food is coming at 5:59 p.m.?!?! Please excuse me, but some people have other appointments. If delivery is not possible due to a lack of staff, please do not offer this?!?! It's a disgrace how online customers are treated here

Never! Experienced such an incompetent McDonald's! Forgotten toys at the happy meal!!! And a citizen orders without salad and stuff, and the employees are so incompetent and can't take these extra "requests" into account. 20€ for the garbage can. A total dirty club!!!!

As others have already written, it's dirty everywhere and you have to wait a long time for food. Terrible service, the worst McDonald's I've ever been to

MC Drive with a 20 minute waiting time doesn't work at all. You think after waiting so long that the cheeseburgers must have been freshly prepared, but no, the things were cold and looked like they had been run over by a tractor. The fries were hot but wobbly and saltless. One of the worst Mäkes stores I have ever experienced.

I can't judge food, I didn't get any food. After 40 minutes of waiting, I at least got my money back without any problems. Employees who were catastrophically overwhelmed in terms of service

Unfortunately the staff is very slow and the food is no longer warm.

My best girly and I ordered a pink glass and received a beige one. Incredibly bad service and management👎👎👎

It used to be better... has worn off. Way too expensive.

Rarely have I been to such a bad McDonald's, waiting time of 45 minutes in the MC Drive, the goods are not handed out at the second window as usual - but you have to stand in a queue of cars which then get your food piece by piece. So what's going on is really catastrophic. After waiting 45 minutes, the food was still cold. Anything but FAST food

A McDonalds like any other. So no good food and the rest is also rather below average

After a long bike ride I was really craving an MC Rip. My burner at Mc'es. Extra sauce with extra Ham and a stack of napkins and off we went. Man, I probably looked like a toddler after eating that meal. But no matter, the rip was awesome again: addictive for me. Soon again.

Tested MC Donald in Helmstedt today: Drive IN at 11 p.m. ordered 1 mc rib through soft, 2 fish old dry, 1 double cheeseburger dry and everything cold & stood for 30 minutes.. Salesman very unfriendly and bossy, charging €25 for this disgusting meal is quite a lot and there was no receipt either.

They're screwing over McDonald's systems by any means possible

It always annoys me when I end up there...but it's purely a matter of taste...there's a better way

This is the worst store I know, everything was unclean, I waited almost 1 hour and 30 minutes for 1 citizen and it was cold

Abnormal, just junk. Employees feel very important and do not admit their stupidity and mistakes. Burger cold and wrong sauce. To top it off, the toilet is a mess, with poop on the glasses. That's my opinion 😡👎

the worst meal in the world, waiting for the food for over an hour and it's cold

This is by far the worst McDonald's branch ever. It's totally dirty there, you wait a long time for your food (which was also cold), and the burgers and drinks are piled up in the "kitchen". The employees just curse around. We'll never go there again!!!

It's getting worse and worse...