McDonald's in Tübingen

Food takes too long. I wait half an hour for a burger. McDonald's, not recommended in Tübingen

McDonald's is a must once a month – but THAT was the absolute lowest point! I go to McDonald's maybe once a month, simply because sometimes I have to – but I've never experienced anything this bad! The service was a disgrace. The employees were completely overwhelmed, could barely speak German, and were disrespectful in their interactions with the customers. The store manager? Wasn't there. No one to talk to, no one with an overview. We waited far too long for the food – and when it arrived, it was cold, cooked incorrectly, and the fries were rock-hard and at least 20 minutes old. After the second attempt, we complained – the third time, we just gave up. The employee's cheeky response: "Don't make such a fuss." – are you serious?! The restrooms? A complete disaster – filthy, unkempt, and absolutely unacceptable. The tables were all dirty, and there was nowhere to sit because no one was cleaning, even though there were plenty of seats available. The team just stood around, no one felt responsible. This level of behavior is disgraceful for a global brand like McDonald's. I'm truly disappointed and will definitely never set foot in this branch again. An absolute disaster.

We've been there three times now, and each time a menu was incomplete or missing entirely. Furthermore, the wait times are very long. We once had to wait 45 minutes. That was our last visit to this branch.

This staff is a disaster, 45 minutes for a meal at the mc Drive!!!! Never again

The food (burgers and apple turnovers) was room temperature. Tables weren't cleared. Disappointing

It's a disaster, you wait an hour or more, no one speaks German, and in the end we had diarrhea. We've never experienced such a mc. Since the owners changed, it's been a disaster.

Ordering via the app doesn't work. All terminals are broken. Even though it's not busy, I have to wait at least 45 minutes for a lousy wrap and nuggets. Bottomless.

On the way to a doctor's appointment, I traditionally stopped there. What's different about this McDonald's (since the remodel) is that there's no display showing the order numbers for the finished and in-preparation items. The food, a McPlant 🍔 meal with fries 🍟 and a Coke 🥤, was fresh and delicious. 😋 If I'm ever in the area again, I'll definitely come back.

Disaster! I was the fourth vehicle to enter the drive-thru at 12:10 a.m. and left again at 12:54 a.m. And none of the people in front of me had a particularly large order!

When you order and pay for two cheeseburgers and a hamburger at the drive-thru, only to find two hamburgers and only one cheeseburger in the bag. But no napkin was included. Thanks for nothing.

Unfortunately, almost every order picked up at the McDrive-Thru is missing something. This is doubly frustrating considering the exorbitant prices. Unfortunately, the interior has become considerably less comfortable since the last renovation.

Oh my gosh, and then the app doesn't work and there are no bike parking spaces either... ?? Super slow! Whenever you get there, no matter what time, there are lots of people waiting. Not because it's so busy. But because it's just so slow. It's not been good since the renovation. The app doesn't work either. There aren't any good offers in the app lately. This means the price has effectively almost doubled, and it's no longer worth a visit when the coupon was €7 = 2x McPlant, but today it's only available individually for €5.99.

You can't give this few stars, such a dirty place, with unfriendly staff when you ask them to clean the tables. Zero stars is best.

A disgrace!!! Packaging control!!! Lousy service!!! Waited 40 minutes for 2 burgers 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

A really long wait! After half an hour, I had to call them. Chaotic conditions!

I was there yesterday afternoon shortly before 5:00 PM and ordered a latte macchiato and a cheeseburger on the screen because I actually just wanted to use the restroom quickly and felt it was unfair to do so without eating. However, after waiting more than 10 minutes in a so-called "fast" food restaurant, I still hadn't been served. I complained briefly, after which a cheeseburger was placed on my tray (apparently to cool it down) and then no one brought me a coffee. I took the cheeseburger and left without a coffee. Thanks for nothing, McDonald's!

One of the worst McDonald's experiences I've had. 1. Long wait times. 2. Orders were incorrect. 3. Very poorly prepared and understated burgers. Better to drive 8-9 km to the nearest one.

2 cheeseburgers and 1 ice cream Waited 25 minutes

What a shitty store. If you go there, you have to be prepared for: Getting a frozen cake No toys to go with your happy meal Having to wait 20 minutes in the drive-thru Maybe waiting 30 minutes for your food That if you use codes, your points will be deducted and they'll then charge you full price because they're tired of arguing.

Burgers used to be bigger. For takeout, the packaging tax is levied on EVERY single item, which means 4 times the packaging tax for 3 burgers and a drink. The funny thing is, the packaging tax is waived for delivery 🤷🏼‍♂️

Extremely disappointing. I waited over 30 minutes for my order – in a fast food restaurant! The staff seemed completely overwhelmed; some barely spoke German, which made communication even more difficult. Instead of working, several employees just stood around and seemed disinterested. Organization = nonexistent. Unfortunately, this isn't an isolated incident – ​​it happens frequently here.

Poor quality! Unqualified staff!

It's a shame that you have to check the menu every time. My fries weren't cooked and were still raw. My Coke tasted like stale Coke. No flavor, nothing. My two hamburgers—one of them was good, the other—were like they'd been put together and just put into the package. Really sad. €13 for what...

You have to pay extra for packaging here. Previous orders included glass, but they're out of glass...

Absolute lowest quality mcdonalds restauraunt Ive ever been to. Unkind staff, completing orders takes much longer than it should and the last time when I ordered a takeaway my chicken burger came without chicken...

Totally dissatisfied!! Had a sign with a number where the food was brought to the table. After 30 minutes of waiting, we picked up our food ourselves, which had only just been prepared at that point. Guests who arrived after us received their food before us. Additionally, the food was cold.

Very bad service. I have to ask a few times to make sure my order is complete. In the end I still ordered the wrong order and didn't receive any cups.

Very nice Highly recommend McDonald's

Today I ordered something from the restaurant and drove on to the clinic. I should have checked beforehand! There's just a whole menu missing! And the cheeseburger is also an absolute disgrace - they simply left out the meat. Given the prices today, that's an absolute disgrace!!!

By far the worst McDonald's branch I have ever visited. Complete chaos, unfriendly and listless staff. Employees can't speak German, dirty everywhere. No service, no organization - disrespectful shift leaders

Unfortunately the worst McDonald's I've ever been to. Like many others, we had to wait more than 40 minutes for the food, which was still cold. (We had 2 menus) Meanwhile, a guest and an employee were arguing loudly, so much so that one was afraid that they were about to fight. The children who were there were all very scared.

After 40 minutes still no apple turnover

Waited 15 minutes (off peak times) Ordered cheeseburger without pickles, there were still pickles on it.

Completely overwhelmed staff. Ordering for two takes 15 minutes. Everything cold. Trash cans are overflowing.

OK as a fast food restaurant. Only the available parking spaces are a bit limited. It is positive that the ENBW has two fast charging stations.

The room is small, the cola is warm without gases, despite the fact that I ordered regular non-light cola, plus all this there is hair in the potatoes

Unfortunately very disappointing. The staff hardly speaks German, which makes communication difficult. The cleanliness leaves a lot to be desired: food leftovers on the floor everywhere, the tray carts are completely overcrowded and the tables are dirty. Hygiene doesn't seem to be a priority here. Several times something was forgotten from my order and I literally had to chase after my food. There was a lot of traffic at the checkout, many people waited a long time for their orders, which were often missing something. When I asked for a member of staff to wipe down my table I was ignored multiple times - this is absolutely disgraceful. Overall, unfortunately, a very bad impression.

I normally only rate it positively or not at all. But I'm slowly getting fed up. I've been going to McDonald's in Tübingen for as long as I can remember... and almost nothing ever works. For the umpteenth time, I ordered without onions. Of course it didn't work, the wrap was the wrong one, my partner's burger was so hard that when it was knocked on it it made a sound like wood. At least this time the burger wasn't found as a puzzle in the box.

I didn’t understand what was funny, but my children were not given the long-awaited Roblox toy that we came for. There was a guy sitting next to him with such a toy, who came later than us. The children were shocked, we went twice to ask to replace the book with the desired toy. The woman at the counter yelled at my daughter because my daughter went to ask where our ordered toys were. I also had to go ask for juice, which they forgot to put in the Happy Mill. I don’t understand what’s going on with the service in this cafe. I don't recommend it and won't go there again.

I normally hate giving such bad reviews, but I couldn't finish the burger because it was so disgusting. Completely cold and soaked in mayo/ketchup. Fries cold and limp. Chicken nuggets were given instead of vegetarian nuggets, I noticed it too late. Perhaps employees could be made more aware of this.

By far the worst McDonald's branch I have ever visited. Complete chaos, unfriendly and listless staff. No service, no organization – never again.

Super slow, hopefully different next time! What a disgrace! You can't call that fast food anymore!

The restaurant is the most disgusting food area I have ever seen. Dirty tables, dirty floors, dirty toilets and after looking into the kitchen I didn't want to eat anymore. It's a surprise to me that this McDonald's hasn't been shut down by the health department yet or that people haven't had to be picked up by an ambulance after eating there. Tablets and garbage are also not emptied.

I ordered with my girlfriend and waited over 50 minutes for our order. I ordered 2 burgers, with fries and Sprite and chicken nuggets and the Minecraft McFlurry. The citizens were dry, the fries were soggy and cold, the chicken nuggets weren't crispy. Instead of Sprite we just got Coke. The McFlurry was completely wrong, we just got chocolate without anything. All in all a pretty bad experience

Disaster! Don't come here on Sunday, they're totally overwhelmed. We waited in the queue for a takeaway order for 45 minutes, questions were answered with "wait" and "coming soon", after 45 minutes I was angry and no longer nice. Then they took my receipt out of my hand - the order was no longer on their screens as they processed later orders first. Order ordered together from my receipt - half is missing. Second attempt - still missing a Mikshake and the sauces. Third attempt - the milkshake is wrong. We're still waiting here for the sauces, 1 hour and 15 minutes have passed! Wait a minute... my son just got out of the queue - they don't have any of the sauces anymore, not even the ketchup?! By the way, the man in front of me waited 30 minutes for a latte🤣. Oh well, one of the employees didn't speak German, she promised to bring the order "sit down, I bring to you" - the order that was no longer on the screen by the way 🤣.

Went there with my rap drums 1. had to wait at least 20 minutes 2. There was at least 1 error in every order I ask you to urgently improve your situation and to improve your German a little.

Had to wait 50 minutes and the food was cold.

Endless waiting time and the nuggets still taste like cold, dry toast. Cola is non-carbonated and has probably been sitting in the back corner for an hour

You wait forever for your food No system, nothing, everyone does what they want I waited 30 minutes just to pay 40 minutes for my food

Well this time it wasn't so tasty, it's a shame the old salad, dry bread wasn't great

You waited forever for the food. There wasn't the food we wanted and I had a problem with the ordering terminal. The receipt printer was blank and I was made fun of when I said I didn't get a number. Absolutely lousy.

New regulation: When taking away from a restaurant: €2.22 as packaging tax on top for a menu of €5.99, that's an additional 36%, so a total of €8.21. If you take it with you in McDrive: €0 packaging tax.

I've never experienced such a bad McDonald's. Terrible service.

The restaurant is as inconspicuous and good/tasty as a McDonalds should be. Very good. But: the app didn't work on site when the order was sent. Probably due to the app, but it works in other locations. The Tübingen packaging tax put me off. I don't have the desire and don't have too much money to support political mismanagement. The restaurant can't help it, but I skipped dessert because I didn't want to pay this special tax. The same thing happened to other young visitors when I was there. You can only spend money once. Bad for business.

I wanted to redeem the coupon today then the cashier tells me that the app doesn't work and I should go to the counter and say I want the menu with the socks, she says yes and cashes in on me and doesn't pack me any socks - a pure scam

A classic McDonald's. I always found it clean, the staff was friendly and did their job. All the food was always available and fresh. I can't say anything negative.

TV does not work or is off for queue tracking and I see it for the first time. Extra fee is requested for packaging. It is ridiculous. It is just a money trap. It gets worse every day. I do not eat from here anymore. It is more logical to eat döner.

Disgusting black thing on a cheeseburger

Inflexible since today, they don't want to mix Coke with Fanta. No problem so far. Now service desert!

Probably the worst McDonald's in the world. And that's saying something considering it's about McDonalds. Coupons cannot be redeemed, additional points cannot be activated. Not delivered. Staff just as motivated as the food is lukewarm. Packaging tax is not calculated per order like in every other store, but rather on each item! I had a packaging tax of €2.50 for a large menu. Payment in the app is also not possible. Cash only (you wonder why)

There was one bitten in the nuggets I bought. What is this anyway? Hungry employees?

Slow preparation of the order even though there were few people in the restaurant. the table was dirty. The food is up to standard! 5 out of 5

Can you please calm down this employee who is walking around pushing chairs all the time? Nobody sits at the table next door. And he runs every 3 minutes and pushes chairs back and forth. Is he too bored? Then he has to look for other work and not bother people in McDonalds who want to enjoy food and pay money for it. Thanks

The order was forgotten, the printer on the machine was broken, the employees couldn't speak German, plastic from the cheese was in the burger and last but not least, the sauce was forgotten in the ice cream! Worst McDonald's I've ever been to!!!

When we ordered, the machine's printing device wasn't working. When we sat down, some people waited 30 minutes and then had to ask if their order had been forgotten. In fact, she would forget. Where can you find something like that? INCREDIBLE! The employees couldn't speak German, which made it difficult for me to communicate with them. The food wasn't that good either, the cheese was still cold and the fries were way too salty. There was also plastic in the cheese of a good friend's burger. DO YOU DO SOMETHING like that? When we were finished eating we had to sort out the garbage, which I find absolutely stupid. That's why I won't vote for the green ones. Worst McDonald's I've ever been to. I just wanted a nice evening with friends. That ruined everything for me.

New waitress in the drive-in, around her early 20s with long brown hair, is very unfriendly. At Mc Flurry there is almost no chocolate sauce and when there is a complaint she gets bitchy and rolls her eyes instead of following the customer's request. On the second visit, the same employee did not provide any napkins and was again unfriendly and annoyed when complaining. Every time problems with this woman. Please get better

Never waited so long for a cheeseburger

Absolute rubbish shop. We waited 45 minutes for our food. Dirty from top to bottom and pretty much none of the employees speak German. Complete disaster!!!

I don't really have anything to complain about, it was food Well, we picked it up at the drive-thru. Unfortunately, we noticed at home that the toy was missing from the happy meal. It's a shame and the child was super sad. Next time we'll better check everything again on site

A lot has improved since the redesign. Although you still have to wait quite a long time for your food, it's still better than the 45 minutes or more before!... Since then, all the ordering terminals have finally been working! Unfortunately the cleanliness hasn't really improved, still sticky chairs, crumbs on the table; it could be cleaned a little more often. Food tastes like McDonald's.

I always loved going to McDonalds, even as a child. But since I became a vegetarian, Mc is simply no longer up to date compared to other large fast food companies. In addition, Mc simply hardly has any good offers, the fast food that was originally invented for cheap mass-produced food is simply no longer cheap and it doesn't really taste good anymore. McCafé is often not even occupied. They've changed the furnishings, but it hasn't become any more comfortable.

Cheers to the Federal Constitutional Court

Long wait, even for a McDonalds. The poor employees, who are exposed to time pressure and the anger of customers, have to bear the burden. I had a cheeseburger meal.

Leider kein ich Mcdonalds in Tübingen nicht weiter empfehlen. Bestellung zur mitnehmen und ich hatte eilig deshalb nach der Bestellung direkt zur bushalte stelle tur hause angekommen fehlt mir das bestelle wasserflasche. Email an Mcdonalds geschrieben bis jetzt noch keine anwort erhalten. Sehr schlechte service. Mir gehts nicht direkt um das Geld 3€ ist nicht die Welt aber prinzipien ist es bei mir.

25 minutes waiting time from order to receipt. Absolutely unreasonable. Unfortunately at least 1 star is necessary. The food then got cold too. I'd rather go to Reutlingen

Ordered, order canceled. Called. It can happen, then the delivery portal is identified

Rude staff were yelled at on the phone because we called and she had to walk too far to the phone

Was there this Sunday evening, it was well attended but not packed, I wanted to get something to eat during the NFL halftime break and I waited 28 minutes from the time I ordered until I received the food. That's just too long, sorry, I'm usually understanding, but the chaos there just didn't fit the local conditions. Above all, they have just renovated there and have some new strange system that obviously doesn't work at all. Maybe every two minutes a meal came out of the back of the kitchen, the frequency is simply bad for a fast food restaurant.

A McDonald's like hundreds of others, boring, unexciting but good standard quality. Edit: After the renovation in 2024 it will only be a shadow of its former self, the concept here is clearly about ordering online, picking up online and ideally not staying around for long. The ordering counter has shrunk to a small counter on the right for burgers & co. And on the left M Café. Too bad.

Ordered via app and picked up from Drivd. Curly fries were cold and soggy. Instead of Big Rösti, a normal, cheaper burger was packed.

Only gets worse. I've been there twice since the renovation. The first time I ordered to eat on site. The whole thing took about 30 minutes until I had my food on the table. The second time I was supposedly smarter and went through the drive-in. Order placed via app before arrival. I received the receipt at the first counter and the misery began at the second counter. First it was said that the products ordered were not available. I could have something else instead. I was wondering why this wasn't displayed via the app or why the information wasn't given to me at the first counter. Additionally, I was not offered a refund. So I quickly ordered some other things so that the annoyed foreman would leave me alone and I would receive my food as quickly as possible. Well… then I stood for 20 minutes. After nothing happened, I turned off my engine and waited another 6 minutes. Finally the food came. Since the other guests in the drive-thru line were already impatient, I drove off. 5 minutes later I parked briefly in the city and finally wanted to eat something. Well. All that crap was cold. Fries were soggy and soggy. The cheese on the burger wasn't even melted, which means the patty wasn't even close to it, and the bread was hard. At least I had a few nuggets and a salad (I thought). The nuggets were at least lukewarm but there was no cutlery with the salad. After both experiences, I advise everyone against the location. Apparently they have enough money to rebuild regularly. Should they put more money into quality assurance?

Wrong sauces, fries forgotten, burgers cold. Apparently things aren't going well here.

Food as usual, but (really) all the tables were dirty. Totally disgusting.

Since the owner changed, the shed is simply underground and no longer meets the actual McDonalds standard. Many employees don't even understand German. If you have any questions or suggestions, you should ask them “in English please”. For some people this might have the feel of a holiday in India or Pakistan, but I don't really need that. I just want something to eat. I was really looking forward to my double pack menu (McRib) today, but again the only stupid thing was that 8 of the 10 options were grayed out. And since I didn't want the Hamburger Royal Cheese or the Spicy Chicken Nuggets, I was unfortunately forced to order a McMenu. So the coupons don't really make sense, especially since I could certainly have ordered each double pack menu product individually. My much-coveted CurlieFries were lukewarm for the third time. Here too I was tired of complaining about this. But I also have something positive to say. Fortunately, today the entertainment receipt finally came out of the ordering machine again and I didn't have to remember my order number and would have had written proof of what I had actually ordered in the event of a complaint. And I see the fact that my burger was in a sea of ​​lettuce as a swipe from the employee to encourage me to eat healthier in 2025. Didn't work today. Conclusion: Very much in need of improvement. If I didn't sometimes crave a BigTasty, I would avoid the store completely or go to another branch.

It's actually quite comfortable to sit in, but I'm of the opinion that the food sometimes takes far too long. I've been there several times with my friends during the lunch break and, unbelievably, we waited almost an hour until everyone had their food. I think you could pay a little more attention to hygiene and I think it's a shame that the staff actually speaks almost no German and doesn't really understand you (not all of them). What I find very brutal are the prices because you used to get a hamburger for €1 and now I pay €2.50. I personally find it very exaggerated

Absolutely crazy!!!! Today I stood in the drive-thru for 20 minutes to order, even though there were only about three cars in front of me. Then I wanted to order the double pack menu. Probably didn't work. She then tried to make it clear to me in very bad German that I only had to have a burger and then nuggets. After I complained massively, she then said the menu doesn't work here. I couldn't turn around anymore because the line was getting longer. I then ordered the burgers individually, 6 euros more expensive than the menu. Waited another 20 minutes for the three cars in front of me to be dispatched. The staff paid zero attention to the guests. When it was my turn, I got my food straight away, so it had already been ready for some time. I asked the waitress about it, no, it was just ready and fresh. Drove away, food was definitely cold, cold burger, cold fries. Service in this branch is definitely the worst I have ever experienced. You won't find the customer is king here. The employees are so slow and uncooperative that they are second to none. Must also be a nationality problem. This branch should definitely be avoided. I've never experienced anything like this before.

McDonald's is becoming a bit sloppy at the moment - it's happening to us more and more often that the fries are cold, not crispy and have no flavor! Then the burgers were usually cold and with the cheeseburger the cheese was just put on top, not melted!! Maybe McDonald's could do some quality control here, or hold their companies accountable again!!

Since the renovation, waiting times have always been at the bottom of the drawer. Mc D was once known for his quick food.

I was hungry and my car was in the workshop next door, so I went there for once and then ordered the wrong nuggets. From peas and wheat. I'm already too old for this...

I visited this establishment with friends. 1) They forgot to place my order and I waited 15 minutes (although my friends ordered something similar and received it within 5 minutes) 2) They didn’t give utensils for the salad 3) They didn’t give me any sauce for the salad. 4) they didn’t give me napkins 5) they didn’t give sauce for the fries I had to go to the checkout for everything one by one and talk about it. And in the end, after eating my stomach was bloated. Never go to this McDonald's again.

Fast service, friendly staff and fresh, delicious food – a successful visit to McDonald’s!

Super clean, friendly restaurant! Toilets clean! Nice staff! Fast and very comfortable!

great atmosphere and very friendly towards young people :)

Lights turned off in front of you, uncomfortable furniture, unorganized and confusing order processing.

It's terrible when people go there and order, then you're supporting something that has nothing to do with McDonald's. I'd rather not describe the food.

Unfortunately, I went out for hamburgers with my family yesterday. I ordered them without bacon, but they were still served with bacon twice. I ordered a burger with two pieces of meat without bacon, but it was delivered with bacon and only one piece of meat. The employee was friendly, but there was another mistake with the order. Worst of all, the bun was really, really bad.

What a disgrace! The employee can't read and gives the wrong "ID" which is why our food can't be delivered. Then we wait half an hour to tell the waitress and after another 10 minutes the food comes to us cold. The building view is reasonably clean. Only gives 2 stars. Communication with the employees is very difficult because most of them speak German poorly. Got moldy fries and moldy curry sauce. Not going here is a shame.

McDonald's offers fast service, a wide selection of popular fast food menu items, and consistent **quality**. The **Big Macs**, **French fries** and **Chicken Nuggets** are particularly appreciated. Branches are often **easily accessible**, and the **child-friendliness** is positively emphasized. Despite the occasional criticism of its **prices** or **freshness**, overall McDonald's is a reliable choice for a quick, tasty meal.

Unfortunately no longer recommended after the change of franchisee.

Nice decor, nice staff but too unstructured, you have to wait too long for your food... that's a shame.