McDonald's in Freising

The store is already clean but the toilets are terribly dirty

I enter Albanian music at Massimo and no one at the house. I waited 10 minutes for someone to come to pay with the restaurant almost empty.

Dirty toilets, disorganized service, the fries without salt and totally weak, burgers only lukewarm, coffee bar totally dirty, coffee cups not really clean and the milk is left outside without refrigeration...

Dies ist innerhalb von 14 Tagen der zweite, allerdings auch vorläufig der letzte Besuch dort! Der Royal TS kam wie beim ersten Mal ohne Salat und ohne Tomaten. Die Mitarbeiter hatten zu tun,es war Mittagszeit.Allerdings waren alle miesepetrig,überfordert &dazu echt unfreundlich!Als ich verständnisvoll und freundlich nach den fehlenden Tomaten und dem Salat auf dem Burger fragte wurde er mir unfreundlich aus der Hand gerissen! Während ich wartete, beobachtete ich, wie dem sehr jungen Kollegen für den „Tischservice“ ein Tablett entglitt und ein Teil der Pommes auf dem Boden landete.. diese wurden schnell wieder mit der bloßenHand aufgehoben und einfach wieder zurück gelegt… Mahlzeit ! Die Führungskraft die mir meinen neu bestückten, kalten RoyalTS brachte warf ihn auf die Theke, wie andere dem Hund den Knochen zuwerfen und sah mich dabei nur böse an. Danke dafür. Wenn ich euch zu viel Arbeit gemacht habe, weil ihr den Salat und die Tomaten vergessen habt ..tut es mir leid ! Sorry kommt nicht mehr vor ! Im Eingangsbereich sieht es schon unsauber aus … aber die Toiletten ein Paradebeispiel dafür wie es nicht aussehen und schon garnicht müffeln sollte ! Einfach nur schmutzig verschmierte Wände und Griffe..

I'm not used to something like that from Maci. Visited on November 21st. at 11:15 p.m. I had to find a table that was reasonably clean. The toilets were dirty and the fries were lukewarm. Luckily this maci is only an isolated case, everyone else can do it better.

The food is fine, the service is nice, but you have to do the math, unfortunately. You don't always get everything, and that can be infuriating. Unfortunately, cleanliness is not the strength of the business either.

Had to wait 50 minutes for our food. The waitress said it was busy (people only came after we ordered). The shop was dirty and full of rubbish!

Food was surprisingly good. Somehow it tasted better than usual even though there was a lot going on.

Never seen such dirty toilets at MC. Really disgusting.

20 minutes in Mc Drive with 2 cars in front of us. And that with online ordering and payment. Simply a disaster. A whole 11 minutes just waiting at the pickup window because the employees prefer to play with their cell phones. 2 loose cups were handed to you and when you asked for a cup holder the window was thrown so close that it almost broke. This store is a complete disaster.

Terrible. You can only pay by card. The food takes forever and has little to do with almost stupid. Overpriced, carelessly prepared burgers, portions of fries are a joke. The wrong gift was included in the Happy Meal even though it was selected. That didn't exist anymore. Unfriendly service when exchanging the gift. My food was still lukewarm. Thank you never again

Despite the table number, I had to serve myself. I've only had bad experiences in this store. The last time I had to wait over 20 minutes for a coffee. The drive-in was being served at high pressure, unfortunately the people in the restaurant weren't served!

I ordered two bacon and egg McMuffins for breakfast. There were slight traces of mold on both rolls. That was my last visit there.

Peaceful place, nice food, nice service.

Extrem lange Wartezeit. Schlechter Service (falsche Sachen ausgegeben), unfreundliches Personal! Nicht mehr wieder. Absolut keine Empfehlung, dort zu essen.

Have been here again for a long time. Unfortunately very disappointed. With fast food, one might assume that it would be quick. Instead, a long wait for the food. We picked it up and immediately opened it in the car and ate it. However, the ice cream was already melted and the fries were old, lukewarm and rubbery. Overall just poor service. This should be better coordinated in the system catering.

In the evening there are usually a lot of customers and longer waiting times but otherwise it's quite okay.

Unfortunately the app didn't work with paying via Paypal. Couldn't redeem points.

When I ordered at McDrive, the ketchup and mayo I ordered was missing, but I had paid for it. The fries were not, or almost not, salted, and without the sauces 😖😖😖 It's difficult to check your order in a line of cars. Napkins were also completely missing, the cheeseburgers were cold, not even lukewarm, but cold 😞, even though there was a huge rush. The girls had a lot of fun together at the serving window. This is certainly not customer binding. 🤔 McRip was just fine, but that was it, because the rest...to be forgotten. 10/18 24 6:40 p.m. And there is no trace of friendliness, I have mostly experienced things differently here🤔. We skipped the milkshake afterwards this time.

I've never experienced anything like today. I drove to the drive at 8:30 a.m. and wanted breakfast. For the first time, one thing was already sold out at this time (Mc Toast, breakfast wrap) and then the lady at the counter told me that you had to take everything on the menu (1x Mc Muffin, 1x a hot drink and 1x O-juice. But I just wanted to 2x the McMuffin and 1x OJ. Apparently that's not possible, she said. I've gotten breakfast there several times and it's always worked. And the best thing is that there were almost no guests there and I still had to wait almost 15 minutes. Wait. I'd rather go to the one in Landshut, it's 1000x better and they always have EVERYTHING there.

Food was okay. Workforce easily overwhelmed. Just went.

Been there this evening, MC Drive... doesn't work... everything inside is dirty and most of the tables are littered with rubbish,... tray shelves full and littered, tables dirty... old cold fries,... burgers luke warm.....thanks you don't need it...

Staff seems overwhelmed and unsympathetic. The entire restaurant including tables and toilets was very dirty. Food is served for minutes before it is brought to the table and is therefore lukewarm to cold when eaten

Eating was like this, I know it better but also worse from McDonald’s. But when it comes to cleanliness, I've rarely seen such a dirty McDonald's. The tray returns are overflowing, the staff is busy with themselves and celebrating to Arabic music in the kitchen.

The McDonalds could actually be good, BUT the employees are incompetent. The employees are having fun with very loud Albanian music, which was probably played from a private speaker, while the customers were made to feel very uncomfortable. It doesn't work at all. Food is okay. Tray drop-off very full as the employees are busy "elsewhere".

2 x cold cheeseburgers (cheese not melted) unusually poor quality of the Big Mac (2x) and the cheesecake was still partly frozen

Today, for the 2nd time in a row, only half of the order was received at the DriveIn. The staff just shrugged their shoulders at my complaint. Everything in this branch has to be checked before you leave the counter, no matter how long the stop is.

Food disaster, didn't get what I ordered, they can't notice 2 simple things, it was the third and last time here, I've never seen such a bad McDonald's!

The best thing here is that it is not as crowded as other McDonalds. At lunchtime you can sometimes eat here almost alone. In McDrive it can happen that you only answer "Yes?" or “Yes, please?” is greeted, which I actually find quite amusing. Never had to wait long at McDrive. Fast food as it should be.

Everything worked, which rarely works with an order of 60 euros. However, the statement sue gave onl8ne bought and paid for. Today it worked for one in a hundred. It's not what you want to hear after selecting 1/2 on your cell phone

We've been going to this Mc's for a long time and it's getting worse and worse. The food is really just “slapped together”… If (now comes the service problem for me) everything or the right thing arrives at the place.

Unfortunately, very unfriendly employees who were overwhelmed in the event of a system crash at the tourer and then didn't want to or weren't willing to redeem the vouchers that they wanted to redeem

Usually McDonald's food tastes the same everywhere, except for this one. In the last 10 orders spread over 1 year, not a single one was complete. Something is always forgotten or mixed up.

The most disgusting McDonald's branch I've ever been to. There were less than 10 customers in the store and there was trash everywhere, food and drinks on the tables, chairs and the floor!

Yesterday around lunchtime I ordered 2 St. Cheeseburgers here. Since the evening I was sick with diarrhea and severe stomach pain for 1 day. I couldn't sleep or work either. I'm not sure if it was because of my food, but it could be. Otherwise I ate the same as my wife and daughter. They have no symptoms. So please be careful.

Different but very nicely decorated. Friendly staff. Well-salted fries and a paper straw for the Coke were also available upon request. They are allowed, as CC wrote to me when I asked.

There were 3 items missing from my order and there was no response to service queries or constructive criticism.

Components are regularly forgotten when orders are placed

I've never seen such a dirty McDonald's! The tables must not have been wiped for a long time because the napkin was brown when I wiped it! The toilets were not accessible and the trolleys for the trays were overcrowded! Terrible!

We ordered 2 large milkshakes but then got 2 small ones and one of them was in a used cup (the lid was full of coffee stains and the cup also + tasted like coffee) really disgusting. The staff couldn't even speak German!!!

Be careful at the drive in!!! I was there yesterday as we were traveling and ordered for my children. If I hadn't checked, my children would have been cheated out of a cheeseburger and fries. When I informed the lady at the counter about the missing meals, I was given a blunt answer: “No, ONLY the fries are missing,” as if they had been “forgotten” on purpose. It was in the direction of a discussion or dispute, because I know what I ordered, paid for and then received... In this branch you basically have to be careful at the drive-in, because something is almost always missing! It's hard for me to say that it's a mistake because it happens extremely often (for us) and as I said, the lady knew what she had "forgotten" before I spoke to her...

They always remove an item from the order or replace it with a completely different one...it's a disaster...

The company supports a military, so unfortunately everything is rubbish. + not healthy anyway

Even for a standardized fast food chain, there are no standards here. Orders are actually almost always wrong. If you actually want the “food” you ordered, you can basically forget about the drive thru. This Big Tasty has nothing to do with a Big Tasty anymore. The food is often more comparable to wet, juicy cement and yes, I'm aware that this is a McDonalds but even for that... Then I'd rather go with plankton. The staff is also a story, some are nice but most of them seem like they hate you because you ordered something. Funny experiences.

It's a McDonald's. Nothing less, nothing more.

Normal Mc. Fast friendly service even with waiter service.

Speechless 🫣 All tables dirty. Employees walk past the dirt on the ground 🤦🏼‍♀️ Just terrible, once and never again.

Unfortunately very dirty, floors, tables inside and outside. Toilets also dirty and broken, flies etc.

The staff was friendly and polite, it was very clean (and you could always see someone tidying up or cleaning something up). And there were even roses in vases at some tables! In contrast to the filthy and stuffy MC train station in Freising, it was really nice here.

We were just there and ordered food. Unfortunately we couldn't eat our food because someone crashed into our car outside. So we spent half an hour outside making phone calls to the insurance company. Afterwards we went back in and I asked nicely if we could get something new to eat as a gesture of goodwill. Because of course everything got cold. But the answer was just that it wasn't his problem. Thanks for that. Spent €30 for nothing.

Unfortunately one of the worse MCIs we've been to. Unfortunately, we had to wait over 20 minutes for our food in an almost empty restaurant during breakfast time Part of it was almost cold by then In general the restaurant is pretty dirty, especially the toilets In addition, the feet of a few chairs were missing, meaning they did not sit properly on the floor

Unfriendly staff and loud music in the kitchen Burgers and fries taste like they've been lying around for an hour 🤮

Anyone who sells cans with a deposit must also accept them!!!

The location here closes at 3am and at 2:30am we were here and ordered. The burger was raw, after we spoke to the staff, they said the grill was cold because cleaning started at 2 a.m. and no more food was actually made. Even though it's open until 3am. The staff also came and said that there were no more fries because it had already been cleaned even though I had paid. After we said it was open until 3 a.m. they said they only had an hour to clean. So the bottom line is that the store here is just rubbish

Was there again today in the McDrive and on the way back noticed that the wrong thing was repeatedly in the bag. I have no idea why it keeps happening...

Nothing changes....no fork with the salad, no napkins...unfriendly staff Update: slowest mc drive, 15 minutes waiting time for 2 customers before.... Some employees don't even understand the order. When ordering something is always wrong or something is missing. There is almost never ice cream. There doesn't seem to be any cleaning going on. Toilet sink is clogged. No forks or napkins on the tray. There are no ice cubes either.

I'm speechless. We arrived about an hour before closing time and wanted to grab something quick to eat. When you come in and want to order, only half of the terminals work and many of the chairs are already on the table so you can't get to them properly. We then wanted to pay in cash and waited at the checkout. What you see there in the kitchen is a catastrophe. Food on the floor, it beeps louder than in an intensive care unit, 2 employees had a fit of laughter in front of us and then disappeared and only came back after a while, hardly anyone speaks German. Some of the guests next to us had been waiting for their food for 20 minutes and we still hadn't paid after 10 minutes. We then sat down at a table to wait. Neither tables nor chairs, let alone the floor, were cleaned. An employee then cleared out the trays with the old food and it started to smell and the flies came out of the top. We also observed employees helping themselves to the fries with their hands, touching their hair and faces and not washing their hands. When we finally got our food, half of it was ice cold. My iced tea tasted disgusting and just like water. When I pointed this out to the employees, they replied that they actually had no more iced tea and then, after a short discussion, gave me another drink. There was no more water either. The toilets are extremely disgusting, it stinks and the urinal in the men's toilet is almost overflowing, there is no more soap and no cleaning has been done. In general, the cleanliness of this branch is unreasonable. We also talked to other guests who were just shocked. Not recommended!!!!

We waited 15 minutes for a slightly smaller order, but that was okay because there were a lot of customers there (it was 10:50 p.m.). It took 5 minutes for our order to even show up on the screen as taken. Unfortunately the tables were very dirty. The atmosphere was very loud due to the employees. When the order was ready, the employee still apologized to us for the long wait. Still a good McDonalds where you can get a little something: €

Typical McDonalds, but quite unclean and the employees are not very motivated either.

It’s a newly renovated. Clean… Nice design … good service

The quality seems to be better than in other McD branches. Great service, you even gave me a sauce <3

Like everyone else in Germany. There were problems with the app, but they were solved quickly and easily!

Typical McDonald's food, everything included when ordering, friendly service

All but two of the staff stand outside the restaurant and chat. After 5 minutes on the mcdrive we went to the restaurant...

The food was as expected. The toilets were unclean and the tables were wiped with a napkin from your pocket.

Worst service ever. I pointed out to the shift manager/boss that she should have the tables outside cleaned. She answers, pissed off, OK. After 15 minutes I went to the checkout myself, got a rag from the cashier and cleaned the table myself for my father. Under all hell. The employees also hardly speak German. We wanted to make it clear that we would be sitting outside and the food should be brought out. 3 employees didn't understand what we meant. The service is terrible. Should give you something to think about.

McDonald's just like everywhere else

I am aware that it is difficult to find staff for a fast food restaurant. That’s all in advance. But I don't understand why people can't count to 4 when putting products in a bag. Neither does the composition of a Bigmac. Of course you can be new, but it should seem strange to me if there are 2x meat at the bottom of the box and 3x bread on top. I find it unbelievable to run a company like this. If you don't manage to line up 3 slices of food, it becomes critical...

Just waited over 10 minutes for a small coffee & a McMuffin. Nothing going on in the store. Coffee tastes bitter and the McMuffin was just barely warm. What's going on here please?

Repeatedly wrong products, repeatedly unfriendly and incompetent staff

Ice machine is almost always broken. Long waiting times. The dining tables need to be cleaned more often. The staff is friendly. The restaurant is attractively designed and I feel comfortable. Sockets and USB available. Otherwise a Maci like any other.

There were four of us in this McDonald's. The order didn't fit for anyone. Cola without taste, cheeseburger without cheese and cucumber, cold fries. An order was left somewhere, which we then picked up ourselves. Someone stranger received an order and then brought it to the table. Unbelievable, nowhere was cleaned. I've never experienced a McDonald's like this. Never again

Typical Mc. Donalds, staff seems very unmotivated

Very friendly service and quick preparation of the food!

If you're going to double the prices on some products, I also want quality. What's been going on there for about 2 years is just too embarrassing for a McDonald's. Some of the employees don't speak German, they hardly say hello, something is always missing from the order, burgers are sloppily prepared, fries are old. I've been meaning to complain for a while and always said I'd give them another chance as a long-time customer, but slowly you just feel like you've been ripped off. I prefer to cook my own burgers and fries at home. 1. much cheaper and 2. it tastes 100x better! It's a shame...if it continues like this, you'll end up like the Burger King at the Schlüterhallen!

Repeatedly received the wrong order. Not that order food. A pity.

Under all... The service cannot be surpassed in terms of unfriendliness, you are ignored if you complain (wrong food, wrong drinks) You wait at least 15 minutes for the food, which isn't possible and it was dead... Let’s not even get started on cleanliness…. The only positive thing, the shift manager was very friendly 👍🏻 The first and last time...

In itself a humane alternative for quick hunger. But no matter what time of day, the ice cream is strangely sold out or the device is broken.

The music is a bit strange, not against foreign music or anything, but please, I'm in McDonald's and I'd like to hear something German and I'd also like to hear something German in the mall

Standard food, but a long wait!

05/24: unfortunately the team was completely overwhelmed at breakfast time. Wait 15 minutes at the checkout in the half-empty restaurant + 30 minutes for the food. Unfortunately the breakfast burger was dried out. If we had known that, we would have connected the car to the charging station... Fast food restaurants are different.

The tables are quite messy and the floor is sticky from spilled juice. I ordered a latte and was given a dirty spoon. Horror.

Would have given 0 stars if I could. Were there at 12:30 a.m. and just wanted 1 ice cream. It's now 12:50 a.m. and still no order taken>:(

Big Mac and fries were fresh and very good. The service at the drive in was quick, well coordinated and very friendly

No water, whether there is water, outrageous

I've never seen such a dirty, broken toilet. No household paper, the tap doesn't work... the toilet can't be used because it obviously hasn't been cleaned for weeks and is blocked. Wurx.

05/23/24 Time approx. 10:37 p.m. Once again, alleged problems when ordering in MC Drive. If you come to a restaurant, here's the problem: you don't order anything. If the communication via the head set works then why can't I order??? When the MC Drive works, you stand in line forever, as long as you can count three or four cars in front of you as a line. One of the items you ordered is usually only lukewarm. In my opinion it is the worst MC within a 50km radius. Well then just went to the gas station and got something to eat 🙂

The employees are not very hygienic Just disgusting In the men's toilet cigarettes on the floor hand dryer stinks

WORST McDonalds EVER! Bathrooms filthy, no toilet paper and basin had no water, realized once my hands were already full of soap! Informed the staff so they can put a notice on the door to be told - “the other bathroom works” not sure if she meant the disabled or mens bathroom, either way, I would have IF there was a sign telling me the bathroom is broken 🤷🏻‍♀️ Ordered chicken nuggets to find a box of plant based nuggets. Turned the car around to return it, just yo be told there is a sticker on it, that magically makes it chicken nuggets - again, maybe INFORM customers you have packaging issues 🤷🏻‍♀️ And then to top it off - was given the SAME box back, this time with a “sweet” little note on it…. Sarcasm off! Seriously, you call this customer service??? she just filled the toilet paper in the filthy bathroom and then write a note on what I am supposed to eat, hopefully the health inspectors will pay them a visit soon and close them for good!

The ice cream machine regularly doesn't work or you get chocolate instead of vanilla. Sauces are forgotten or mixed up...

Ordered to take away. Once again, fries, toys and the drink for the happy meal were forgotten. Very annoying for a toddler!!!!

We didn't get any more ice cream at 2:30 a.m. even though it was still shown as available on the order board. We were then ignored and didn't get any real compensation.

We ordered a menu of curly fries and you forgot about them. We went there a second time to request the curly fries and instead they gave us hamburgers.

As usual, self-service checkouts. The late-night meal was as expected. At least there was little going on.

Somehow they forgot to bring us food to the table. Not bad, but it was our first attempt. Overall, you get a bit much out of the MA's votes. There is loud blaring in the area. Not so great. There's no music playing either. Overall, not very satisfactory, sorry

Automated McDonald's. Few staff, slow preparation. Fries barely salted. On-site food sat on the counter for 5 minutes, was not shown as ready and was not brought to the table.

We received cold fries, but it's no wonder that there are over 10 portions waiting in the warmer with average traffic!! The bull meat was reheated a few times because it was already black and dry, but it was still cold.... After pointing out to the "nice" young lady that the children did not receive a gift with the set of 2 toys, they were simply thrown on the counter!! It's a pity that employees give bad reviews to such a brand...

Der gesamte Gastraum macht einen schmuddeligen Eindruck, der Reinigungsprozess muss dringend optimiert werden. Das Geschirr (Kaffeetassen & Untertassen) war extrem schmutzig.

We've noticed before that when you order something from MC Drive, something is always missing. For this reason I always avoided MC Donald in Freising. Unfortunately, Saturday afternoon was no different, so I thought, well, maybe something has changed. Here I was bitterly disappointed again. My partner is in the hospital and finally wanted a burger again after 4 weeks, so I stopped at McDonald on the way to the hospital and bought 2 BigTasty Menus and 4 cheeseburgers. I trusted the ability of the employees and did not immediately control them. The 4 Cheeburgers were missing!! Since this is not an isolated case, I assume this is a scam by the company or the Francise partner.

As with all McD products, the products are standard goods. I don't rate that at all. I have known this branch since the beginning and have always met friendly and competent staff. There are now staff working there who barely speak German. When ordering directly, you sometimes have to repeat what you want to order three times. Processing orders via the terminal takes far too long compared to other branches. The Mc Coffee area is no longer permanently occupied and when it is, you are greeted in an unfriendly manner. When you order at the drive counter, you notice at home that the food wasn't given as requested. The cleanliness also leaves a lot to be desired. The branch manager has a lot to do to bring this once top branch back into shape!