McDonald's in Ahrensfelde

Overall, it's a pretty good McDonald's. They could still improve on the cleanliness, such as wiping down tables, etc. The staff is generally friendly, but unfortunately, they've never managed to pack our order exactly as requested; dishes or small items have been missing. That's why I always recommend double-checking, especially at the Drive-Thru or takeout, to make sure you've got what you ordered. Otherwise, it's a decent branch of the chain. There's a small tower with a slide outside for kids.

The burgers were absolutely awful.

Clean McDonald's. Friendly staff.

I'm here often because this branch stands out from the others in the area in terms of quality and ambiance. For example, the play slide is open and clean, the restrooms are reasonably well looked after, and the staff is decent. Overall, it's a McDonald's that doesn't have to hide, and the promotional products are usually in stock. Keep it up and best regards.

It's closed for renovations, but this isn't mentioned.

It's unacceptable! Ordered at the drive-thru on December 6th, 2024 at 10:25 AM, we were through by 10:49 AM, there was no one ahead of us, it took forever.

The service was always pleasant and friendly. Everything looked clean. Burgers and other food were just as they should be.

Everything went smoothly with our order, but the store was an absolute ice cave; we had to get our thick jackets out of the car.

Warning!!! The McDonald's Drive-Thru is very narrow, and the curbs are high! You can easily scratch your rims. Scandal!

Something's always missing. Ugh... please get this sorted out! How many times did I go to Malchow as a kid and my family would ask... where's my Capri Sun... where are the fries... where's the mayo... Yeah, right?! Update: No improvement, something's always missing from the order, it's awful.

Instead of vegetarian cheese nuggets, you get real nuggets…top notch!!

I waited here for 35 minutes at the McDonald's drive-thru, despite paying and ordering via the app! The staff was either overwhelmed or too few.

Dirty, broken, unfriendly, and we waited over 15 minutes for our order.

The parking lot is narrow and the entrance is English, but my meal was as it should be.

Very nice restaurant great service

We stop here every now and then. It's not a particularly special McDonald's, but it's usually not too crowded and it's clean.

Unfortunately, this branch, like many others, is getting worse and worse. Cold and unfriendly. You have to check every order. The heating apparently hasn't been working properly for years.

Seven employees are behind the counter, one of whom is practicing sweeping, but the atmosphere is still filthy and the dish return piles are overflowing. The preparation takes a bit too long for a fast-food restaurant. Management has poor control of the place.

McDonald's, as always. The access and parking lot are quite narrow. It's a tight squeeze with a van.

They try hard, but there's usually something missing and it takes a long time, even when they're not busy! They don't offer deliveries in my area, even though it's less than 5-10 minutes away.

A very well-run McDonald's, highly frequented due to its location—easily accessible from both the city center and the outskirts. The restaurant is modern, clean, and offers everything you'd expect: from coffee to burgers, including a sufficient number of ordering kiosks. The staff is numerous and attentive, so you rarely have to wait long. There's seating both inside and outside, and parking is right outside.

The food was delicious, the service was okay. But the atmosphere was awful. Sorry, but it looked like it hadn't been cleaned in weeks. I felt really sick and uncomfortable.

We really like going there because it's clean and there's no draft anywhere. There could be more parking spaces at times.

Everything went quickly. The service was friendly. We were quickly out with our order and were able to enjoy it at home. I wish the team all the best. Sincerely, G.W.

We were only here for ice cream. The ice cream was okay, but the milkshake wasn't a milkshake; it was just ice cream, and you had to scoop it. We left in the evening and the milkshake/ice cream came out again. No one will ever see us there again. The parking there is also awful, because everything is so convoluted.

Service takes far too long. The ordering system is sometimes slow, and the display board isn't working. When ordering via mobile, it took 6 minutes for the order to even enter the system, and then another 20 minutes for the staff to process it. This is completely unacceptable when there are fewer customers. The prices have also become far too high. If a 0.5-liter bottle of water is selling for €4.34, we're in the wrong universe.

Unfortunately, this is a McDonald's with poor service. Parts of your order are forgotten, and you have to ask for them. And for missing extras, like last week with the Halloween Fanta, there's no compensation. To make matters worse, the parking lot is managed by a third-party company. We received a ticket in the mail for parking there too long (more than two hours). We spend money on food at the store, had to wait a long time for food because it was around 6 p.m. (4 children and 2 adults), and then we're even asked to pay for parking there too long? We found that more than cheeky.

Nothing against background music, but that's where it should stay.

Today, for the first time, we ordered inside instead of using the drive-thru. Very neat and tidy, with a great, friendly staff. Despite the sunshine, Sunday afternoon, and full house, we didn't have to wait long for our order. The outdoor area was also a lot of fun for the kids.

We were forgotten several times

I always order with my phone and pick up at the McDrive. The food is always delicious, nothing to complain about. But why is something almost always missing from the order? McDrive doesn't make sense if you always have to run back. Today again, I ordered the Habanero Ranch meal + Chicken Samurai coupon. What's missing? The Chicken Samurai. I didn't check today because I was pressed for time, and now I'm frustrated again. It's really annoying. Please hire someone to exclusively check orders. Mistakes do happen, but this happens far too often, regularly, even though it should be the absolute exception. Honestly, something is missing from 3 out of 5 orders. At least for me. It's a shame.

It happened several times that not all ordered products were included. This was particularly annoying with McDrive orders.

Forgotten burger, no spoon for ice cream, it has really gone downhill

I've been here a few times and I'm generally happy with the service. During rush hour, it often takes a little longer, but otherwise it's pretty quick. When I eat at McDonald's, I notice that the tables are often not wiped down and the tray shelves are full.

Always good for a snack. Strangely small tables. The staff is friendly and accommodating; unfortunately, something occasionally gets lost in the order, but the service makes up for it.

How difficult can it be? Plain cheeseburger means without onions, pickle, ketchup, mustard... but definitely not without cheese! Otherwise it would be a plain hamburger. Is that stupid? Or intentional? You can't be that stupid, can you?

Very friendly service. The wrong order was delivered, but the correct one was promptly delivered.

Just across the street is a Shell gas station with charging stations. Food, drinks, and a restroom. What more could you want? 😊.

The hamburger was cold and I had to wait 10 minutes before I was served.

You always have to be careful at the drive-thru and check the bag right away. Something's often missing.

McDonald's has definitely declined in quality. The burger looked carelessly thrown into its packaging. By 11 a.m., almost all the tables were dirty. Upon request, our table was cleaned.

The food was really bad. The burgers were thrown together and squashed. When you ask questions, you get stupid looks.

There's plenty of parking and plenty of indoor and outdoor seating. There's also a small climbing frame and bike racks. The food was prepared quickly.

The food was moldy and the woman forced us to give a good review

...it's a great McDonald's. Stylish, clean, with flowers on the table and friendly staff.

Unfortunately, we had to wait about 30 minutes for our food – even though it was barely busy. This somewhat dampened the experience. Furthermore, the table we sat at was noticeably dirty and hadn't been cleaned. The food itself was okay, but overall, there's definitely room for improvement in terms of cleanliness and organization.

They're completely overwhelmed. After waiting for over 30 minutes, I canceled the order and asked for a refund. Others waited for 50 minutes, and in the end, it turned out that their order wasn't even at the counter for processing. On top of that, the store was unfortunately very dirty, especially behind the counter. Absolutely terrible.

Big disappointment - our summer vacation fell by the wayside this year - we waited in line for at least half an hour for our Cheesy - sad to see how things are going downhill with McDonald's.

Waiting time for a manageable order was 16 minutes; respect.

My food (TS Royal and 20-piece chicken nuggets) arrived lukewarm, and the service was rather unfriendly. I've been a customer at this restaurant for a while, but I think that will change in the future. Also, the staff is constantly changing (I miss that skinny girl at the front).

Staff often puts the wrong thing or too little in the bag, food still tastes good, nothing to complain about

I spent a little over two hours at the McDonald's restaurant with a companion; we ate on site and spent the time there. A week later, I received a letter from "Parkdepot" demanding a €35 fine because I had exceeded the permitted parking time.

Extremely slow service. This has nothing to do with fast food. We stood in line for 25 minutes at the drive-through for a McFlurry. The quality is also not consistent and is similar to other restaurants. The contents have often been swapped or forgotten.

We waited 30 minutes for 20 Chicken McNuggets. It's just not acceptable. And all of this on a Thursday at around 10:30 p.m. without working air conditioning. It's not exactly pleasant.

This borders on fraud. Every time, just like today, various drinks, burgers, and squeezable snacks are missing. Unfortunately, we don't always notice everything right away. You have to check your order really meticulously at the drive-thru. And the same thing happens again—squeezable snacks and nuggets are missing. That's enough, we're going to complain to McDonald's. This is systematic fraud!

Everything is fine, but the music from the speakers on the ceiling is often too loud 🥴:)

Yes, the cleanliness leaves a lot to be desired! It's a shame we used to enjoy going there, but McDonald's has really gone downhill.

Nice McDonald's with a beautiful outdoor area and very friendly service staff. Every time we're here, we receive friendly and relaxed service. Better than in some restaurants 😅

Worst McDonald's in all of Germany. Crispy chicken is completely dry, hardly any sauce on it, the bun is hard and dried out, the chicken is dry and cold. The Royal TS is cold and tasteless. The Big Tasty BACON has no bacon and is thrown into a cardboard box in a completely careless and shredded state, with cheese and tomatoes next to the burger... you have to put it together yourself. The people who make the burgers obviously didn't pay attention during the 5-minute crash course on "how to make a burger." No wonder only one out of 10 people understands a bit of German, let alone can speak it. It seems like there's new staff every two weeks... They're constantly forgetting something in the orders or making it wrong. Not recommended!

At 8:05 you are told that the store that was supposed to open at 8:00 is closed.

The slowest McDonald's ever. The drive-thru always takes forever, no matter how busy it is. The standard phrase is, "One moment, please!"

We've been waiting for 40 minutes now. McDrive is clearly disadvantaged compared to restaurant customers. After 45 minutes, the food arrived with the wrong items—cheaper burgers.

The service has become terrible! The staff does not have time, they do everything out of turn! This is a fast food restaurant, and we wait 40 minutes for our order! They bring the order cold, it is impossible to eat the French fries! When asked how long to wait for the order, they react aggressively! It is a pity that their food quality and service have dropped!

The last McDonald's ever. If you go to the McDonald's, you should take a day off. The staff are completely incompetent and slow. Through the window, you can see everyone standing in one spot, staring at the monitor like idiots, and then still being too stupid to put the right sauce in the bag! This has nothing to do with fast food. In the meantime, my Italian made me a fresh steak, and I drank two beers.

Unfortunately, it has worsened in recent years

Friendliest staff I've ever seen at a McDonald's, thank you! Food freshly prepared and hot at your table.

A normal McDonald's, nice people at the counter. It wasn't that busy, so the food was ready quickly.

No, because the employees are simply incompetent and unfriendly at doing their jobs properly. They always miss something if you order more than €30, and that's simply unacceptable. I'll go to the nearest Burger King in the future. PS: The shift managers should take a German course.

I've eaten at your restaurant four times now!! And every time, something's missing from my order!!! And then, on top of that, I get insulted for being German. What a disgrace. I recommend you go somewhere else to eat.

The first McDonald's where you can't even find a parking space. We drove on. They should probably close this location because it's a disgrace.

Super nice staff, very friendly. The food was very fresh and delicious.🫶🏽

The food was super delicious and the staff was so friendly! They were interested to see if we needed anything and if everything was okay. It's also super clean and the food was really fresh. I'd love to come back!

I ate there yesterday around 10:30 p.m. The outside area is actually nicely designed, but unfortunately it was very dirty. I've never seen anything like it at a McDonald's before... Inside, the display board for incoming and processed orders wasn't working. It's nice when a company introduces something like this, but you still have to stay near the counter to wait for someone to call...

I had to wait 1 hour for my food

Service EXTREMELY slow, touch screens at order points not working properly. Staff nonchalant with loud, unprofessional comments. Toilets brushes in toilets, disgusting. Food was messy, ice cream soft and melted. All this coming from a person who worked in McDonald's - so I understand the ways and the conditions.. but this was extremely unprofessional.

I'm really disappointed. The food arrived 1.5 hours late, which is annoying enough. When it finally arrived, the ice had completely melted, a Big Mac chicken was missing, and the meat in one of the burgers wasn't cooked properly – that's unacceptable. On top of that, I tried to reach someone by phone – but no one answered. For such a large company, that's an absolute no-go. Customer service is different. This was definitely the last time I ordered from here.

My order did not come as I ordered, the wrap came with cheese even though I ordered without and it also had no sandwich sauce

Yes, because it is very clean and there is always someone there to check whether it is clean or to ask if everything is okay.

The restaurant manager is unfriendly

The restaurant manager is very unfriendly, the shop is dirty and the staff only speak English

Unfriendly staff and food is cold

It was very crowded. The staff was attentive.

It was so dirty that my children had to share a table. After ordering, we had to wait more than 20 minutes, and I only got the food after asking. Even guests after us had theirs rather

I've ordered a few times from this branch via Lieferando. The highlights were when I once waited 2 hours for the food or when there wasn't enough food. Today the Coca Cola glasses were missing again. I have the feeling that this is done on purpose. The minimum order value is constantly changing and at 40 euros was way too high, and they also charge a delivery fee of 3.99 euros. The drivers are usually nice, I spoke to one person about the sometimes very long waits and he said they don't have any staff. When I asked why they temporarily block deliveries to suppliers because there are too many orders, my colleague said the boss doesn't want it. He tells me that it's apparently all about the money and that management doesn't care about service. Unfortunately the prices are simply no longer worth ordering from there, as there are definitely better burger places that aren't run-of-the-mill and cost less.

McDrive isn't fast food. After paying, you always have to wait on the side until your food finally arrives. And almost every time, something's missing. Even if it's just a sauce. It tastes good, but the service is so-so...

Very good to all of you friendly

Sometimes the food is well prepared, sometimes it's just thrown in. Sometimes parts of the ordered food are missing.

Can someone please tell me where the egg went. For almost €5 just the wrap. and too much pepper on that little egg. I had to wait 15 minutes for something like that. Never again. Then it's better to go to the gas station on Sunday.

Great boss who makes everything possible to make children happy. Nice team.

Drive on, food cold, no German service didn't speak a word of German,

Very bad service. I've been waiting for my food in Mc Drive for 30 minutes and nothing comes. Ridiculous

Completely overwhelmed staff. We waited 40 minutes for our food and the cleanliness of the tables left a lot to be desired. We had to clean the table and bench ourselves!

The team is uncoordinated, it takes an hour until food is ready. Really bad quality and completely overwhelming wherever you look. Really not recommended. It's not even particularly crowded here.

Wtf, I've been waiting for a burger for 20 minutes. Does the owner not read reviews? Hire more people if your employees are overloaded. Sad...

Absolute disaster. Waiting time in the DriveIn over 25 minutes on a Wednesday after 9 p.m. One wonders whether anyone even works here

Was there for breakfast. If you're on the go and don't want to search too much, this is a good choice. The breakfast offering or selection is acceptable. My choice was a wrap, coffee and orange juice...it was surprisingly tasty. Highly recommended for a short stopover.

Been waiting for my food for 15 minutes now. There are 3 people working on the holiday here, 2 of them are absolutely overwhelmed. There are now around 20 people waiting for their food. This is supposed to be a “fast food” restaurant and not a high-end establishment. I want to have my food quickly and move on. A tragedy.

Dear McDonald's team. Instead of just signing the checklists for the toilets, they could have been cleaned and refilled with materials.

Unfortunately the ambience has deteriorated a lot. Why is there a coffee department when you are rudely asked to order your coffee at the counter even though an employee has just prepared coffee. We waited 25 minutes for our order. The toilets are not clean and the trash cans are unfortunately very full. Every guest should pay attention to cleanliness and not leave their order receipts carelessly lying around. We are aware that every employee does their best. But friendliness and speed should be a must.

It takes too long and it often happens that something is missing from the order.