McDonald's in Garbsen

Tables were not cleaned and sticky. But this time a service person immediately agreed to clean the table.

Long waiting times since the self-service conversion. It took 14 minutes from ordering until the food was at the table. In my opinion, this is no longer fast food. In the past, when everyone simply ordered from the employees and they put the food together directly, things were much quicker. Unfortunately, the food is only served lukewarm because it sits on the counter until it is brought to the table. Just change your ordering system again, prefer McDonald's. It may be less stressful for employees, but significantly worse for customers.

come in, order, pay, leave with food. service 11/10 will eat here again

On the way to Hanover we wanted to quickly eat two burgers and two drinks. But we had to wait an hour for the food, and the food was correspondingly bad. The fries were totally dried out and inedible. Guests who ordered after us received their food faster. There was also no compensation, let alone apology, for this unusually long waiting time.

The restaurant is beautifully designed and offers fast service. Unfortunately, the toilet is unhygienic and not cleanly maintained.

It really has nothing to do with “fast food” anymore. No matter what day and what time you go to the drive, you wait forever. Even when you go in you stand and wait. That's not normal. 30min, 40min....

At first I felt sorry for the employees because they were stressed, but they forgot my nuggets...

We had a delicious breakfast at McDonalds this morning

Worst (fast) restaurant in the area. Unhygienic, dirty, chaotic, extremely long waiting time. Just a disaster. This branch is a disgrace to McDonalds. A case for Team Wallraff!!!

Everything in the store was broken and dirty. Almost no customers, wait 20 minutes for food. Disaster for McDonald's

Very, very long waiting times. The employees didn't notice that we wanted to pay. The ambience is very, very loud.

So I have to revise my reviews. We've been waiting for our food for 2.5 hours and people are just making fun of us on the phone. Sadly, if you can't use the delivery service, get rid of it.

Delivery doesn't arrive after more than 1 1/2 hours. You are pushed away on the phone.

Order still not there after well over an hour. You are pushed away on the phone. Very bad service.

An hour waiting time at the Mc Drive counter is simply too long! And every time something is missing from the order!

It's a shit shop that ordered food on site for the umpteenth time and things kept being forgotten. Today a whole menu was forgotten, which I only noticed when I got home. When I called I was told that there was no time for me

Very crowded and often long waiting times

26 minutes for a coffee! Disappointing!

I haven't been to McDonald's here in the Hanover region for 2 years now. It will remain so defensive. Was there at 5:38 this morning, which was once again proof of avoiding McDonald's.

Very long wait at Mc Drive for breakfast. 6 pancakes, 1 Mc Muffin bacon and egg, 1 coffee 7 minutes

So the MC sundae ice cream is really ridiculous! they only put in half! See photo, it's a shame I can't upload it.

Drive-thru was a disaster. The service employee misunderstood everything, had to say everything 5 times and then got the wrong food. Not again!

Delicious fast food! It's always a bit loud, but I recommend everyone to eat there at least once.

Bolognese is really tasty there

You can't expect anything from the food, it's just McDonald's. But at this location: - You're happy to wait 30 minutes or more for a Happy Meal. - Things are regularly forgotten in your order, or you get a tomato wrap instead of a chicken burger, which is great if you have allergies. - Nobody takes responsibility. - Burgers are 50/50 cold. - Cheese on a cheeseburger comes fresh from the fridge and stays cold. So, even for a McDonald's, this location is a real weak point.

I’ve ordered from McDonald’s multiple times, and almost every time, the delivery experience has been disappointing. The app constantly says “nearly there” even when the food takes another hour to arrive. Today, my order arrived after two hours, which is unacceptable. Instead of misleading updates, I’d appreciate accurate delivery times so I know exactly when to expect my food.

Mecces stop. The only real 24/7 store in Garbsen outside of gas stations. Drive Thru can sometimes be so full that it backs up onto the B6.

Be sure to check the food at McDrive. In 9 out of 10 cases something is missing. You have to complain almost every time. A burger for €7 is often missing.

Typical MC. The staff is friendly and always tries hard :) Vienna control at the drive is still mandatory 😉

At peak times, e.g. during the lunch break, there are longer waiting times. Generally well attended and everything was great.

Slowly without end!!!! Waited 20 minutes for food! Employees not exactly friendly. Can be avoided!!!!

Sincere apologies and appreciation for the team I would like to share my experience at the McDonald's branch in Garbsen, which taught me an important lesson about patience and understanding. During my visit I had a discrepancy with my order and was initially upset because I thought I had been charged for incorrect burgers. However, the employee kindly explained to me that the chili cheeseburgers I wanted were not available, only the double chili cheese version. Unfortunately, in my anger, I reacted unkindly. However, the store manager remained calm and professional and immediately offered a solution. I decided to cancel the burgers and was given a voucher instead. When I got home, I was surprised to find that the team had not only given me a single chili cheeseburger, but also an additional burger as a gesture. That got me thinking. I realized that the employees are under a lot of work pressure and still remain professional. That's why I went back to apologize in person. The team graciously accepted my apology, which impressed me even more. At this point I would like to apologize again for my behavior and at the same time express my respect and appreciation for the employees. You're doing a great job - thank you for your patience and friendly service!

Staff is not the fastest. Long waiting times at McDrive even if there isn't much going on inside (you can see it from the outside). Not freshly prepared, always lukewarm. There are definitely better MC restaurants out there.

20 minutes waiting time. Completely overwhelmed staff. Dirty toilets.

You wait a relatively long time - I don't know of any other McDonald's to this extent - and it doesn't matter whether you go in or use the McDrive. Everything inside seems completely disorganized and you end up either missing something or getting something wrong.

Now you wait at least 20 minutes for every order, no matter what time of day and no matter how busy it is. Today was 20 minutes just for a McSunday. Paid directly. Still waited. This shop has completely lost its commitment to service, unfortunately.

Pre-ordered via app and you still have to wait 8 minutes for your food. When asked whether to "eat here or take away", I said "take away". The food was then placed loosely on the tablet... So... I waited again until it was packed. We actually only go to MCD when there are no alternatives left, but now the service and price/performance ratio are no longer acceptable. My opinion!

Cleanliness below every level. Avoid toilets!!! Tables unclean.

Food at McDonald's is the same quality everywhere, but the service There are always delays, even though I only live 2km away, and something is always missing from the order. You have to be quick and more serious people

My orders are always incomplete.. Too bad.. When you call to get the rest of your order, the employees are very unfriendly and the rest of the order isn't delivered, so you're out of luck. It's a real shame...

Has been renovated inside and out. Seating is available on 2 floors. There are now screens at the entrance where you can order yourself. Vouchers are always in the checkout area and on the tables so you can save. Food is always prepared quickly. Staff is very quick and friendly. Addendum 01/12/25 I've had enough now after years of loyalty. Vio bottle 0.5l for 4€!!!!! plus deposit. Are we here at the motorway gas station???? Cheesecake with cream, expensive, small and tastes nothing. Cream is a watery joke. Mc Drive simply takes FOREVER to get served and in 80% of cases you have to pull over, park and wait. Yesterday, after paying, 4 cars stood with me waiting several minutes for food. You ALWAYS have to check whether they have packed everything. This is the fourth time that something was missing or, for example, the wrong type of muffin was packed. Of course, no one wants to drive back from home to complain. It doesn't happen every day, but it still happens. But it's also over since we'll never go to a branch of this operator or probably even McDonald's again.

Food is well known and tastes good, but here in this branch it has happened several times that fries are simply forgotten.

Considered a solid McDonald's, but unfortunately we took takeaway. They forgot to add drinks for the children as well as fries. Everything was packed wildly in a big bag. You have to look carefully to see if everything is there. Is. The food itself was also solid. Burger warm, fries okay (but not enough).

Slow food (not the good kind) instead of fast food!

An absolute disappointment! My order took over an hour and 15 minutes to finally arrive. And as if that wasn't enough, the large fries that I paid extra for were also missing. The service is simply poor and something like that shouldn't happen at a big chain like McDonald's. Never again!"

ATTENTION RIP-OFF! On Friday afternoon I ordered a menu (with a water bottle) and 1 menu with extra fries (large) to take away from the self-service order monitor. Unfortunately, one menu was missing the water bottle and the other was missing the sauce for the fries. Never again!

I call several times and they don't answer ayris

Hello, then take off the sticker or produce less. A McRip without sauce isn't right either. January 2, 2025 Addendum The best-before date stickers are still being removed

A big catastrophe!!!! Toilets dirty Overall, big chaos😨🤦

Unfortunately, the employees are constantly changing

Toilets are dirty and smell like Orin

Waiting time & dealing with customers, impossible!

Drive in is simply a disaster. Half an hour to get 5 vehicles ready is simply a no go. But no one seems to be interested in how things work or look here.

The food is becoming more and more expensive, the service is becoming more and more chaotic, there is no or no table service anymore. McDonald's Garbsen used to be better.

We ordered and wrote specifically that they should call and they ring separately

Prepared quickly, Taste OK. A good Mc.

Unfriendly staff. Tables and seats not clean. When we're passing through, we always take a break because we drive six hours. Things are getting worse at this McDonald's. The toilets below all Sow. No soap and the toilets are so dirty you can't walk on them. I said it twice while we were taking a break and nothing was done. Same thing on the way back. Disgusting.

The store is unhygienic. Not cleaned at all. All tables littered. The staff doesn't care at all about the upstairs area and prefers to stand outside the door smoking. Great impression for a company like Mcdonds

Food was good but we waited 35 minutes for it

My favorite employee is always on site

Never again, I waited 40 minutes for 2 coffees and 6 nuggets and a small fries, I won't be back 👎🏻👎🏻

I've just been standing in Mc Drive for 40 minutes, that can't be true.

Staff listless and unfriendly. Fish mac limp and soggy. Fries very pale and fluffy. Tables dirty.

I ordered to eat there, when the order came, as almost always, something was missing and I had to run again myself. If it had happened once it wouldn't be so bad, but it happens pretty regularly there.

I always get stomach pain after eating. I think it has something to do with the oil

Anything but fast food. The waiting time was a pure disaster

I'm sorry but worst McDonald's I've ever been to. Long waiting times, haphazard, unfocused employees. On the first visit something was missing for the children On the second visit the order was forgotten, so we waited about 20 minutes in a restaurant that wasn't overly full. Burgers weren't what you expected either. Very weak, because something like that certainly doesn't happen in company restaurants. I remember things were better there in recent years.

Ice machine broken. Order was placed and since no shakes could be dispensed, I wanted to get my money back and the change was incorrect. The saleswoman didn't know the store prices and gave everything back in very small coins.

Definitely dirty McDonald!! We've been there dozens of times and it's almost always dirty in the store, especially on the upper floor. Toilets were also dirty. You also wait longer than usual for food.

Unfortunately, we had to wait 50 minutes for our food when it was not busy. When we asked how long it would take, we only got the answer. New customers arrived and left before us. Again, unfortunately, very poor service. I find it shocking how long you have to wait for such a simple meal; in any high-quality restaurant you would have gotten your food long ago.

Had to wait 50 minutes for my breakfast. The store and McDrive were relatively empty.

Longest wait I've ever had at a McDonald's. But no wonder when there are only two people in the kitchen and one person in the front. With such a busy branch on a permanent basis, in my opinion it's clearly the management's fault.

Cafe was fresh, locally clean and friendly staff. Only the trolley for the trays was full

I have always received friendly service here without exception. You have to like the food. Drive-thru hours are very long at certain times every day of the week.

The first thing that stands out is. It's hard to get into the restaurant because the ordering terminals are right next to the door and everyone is standing in the doorway to order. The staff is hopelessly overwhelmed. Toilets weren't the cleanest, tables were dirty, floors and stairs upstairs were dirty. The burgers were a hit, buns on the left and meat on the right in the packaging as if they had no desire for each other. For all buggers. Burgers were swapped but it didn't get any better. Waiting time was catastrophic 35 minutes.

Under 3 minutes from payment to delivery to the table, that's still fast food!

The food was okay... At least it was fresh, but the cleanliness left a lot to be desired...

Staff was completely overwhelmed. Waited 40 minutes for the food, it arrived cold and something was still missing, which was no longer delivered. The The waitress spilled a cup of cola and didn't wipe it away half an hour later.

You don't treat yourself to much else. Every now and then. However, given the prices, you'd rather go to a restaurant. But they're just childhood memories.

We ordered food and waited over 2 hours even though the app said max 45 minutes. Virtually unreachable by phone and staff totally unfriendly.

Uncomfortable....long waiting time....food slapped together in the bag....very unfortunate

Wednesday, May 1st, 2024 Afternoon: I ordered a cola. I also received a coffee cardboard lid. I politely asked for a straw. The employee denied this. I asked him why. He said, "My boss says they're only for milk shakes." Unfortunately, drinks like cola and the like don't taste good if they taste like cardboard. Unfortunately, he was also very unfriendly to customers, including his colleague.

Was there on October 2nd and 9:25pm, waited 25 minutes for my food, won't be back here again.

A relatively new branch (first impression) that is being run down straight away. Some terminals don't work. The terminals are at the entrance. The entrance is blocked by customers. There is only one cash register, which is only occupied occasionally. Orders take forever. Hardly any of the workers actually speak German. There was no soap or towels in the toilets! No, there wasn't even an empty dispenser there. Food was semi. It felt like the nuggets and fries were thrown into the deep fryer again. Just tasted like fat. My worst experience at a branch so far.

As was already read in the reviews......Food wrong and cold, was brought back and thrown in the bin by the staff! Without comment we got a new burger...excuse me? None! Tables and waste bins full and dirty! The staff seemed to get along well with each other...! They took photos of each other! Conclusion.....the worst McDonalds ever

You should update your opening hours. We wanted to get something from Friday morning at 4 a.m. but it was a mess

We ordered 2 burgers without onions and without pickles. Unfortunately, one burger still had onions on it. Ambience and food McDonald's. You go there because of the children 😉

Very good fast food restaurant, I always like to go there

24-hour Mecces with good food, but little service and sometimes extremely long waiting times.

Was in the drive in time at around 10:20 am. I had to wait more than 10 minutes to get my turn and then heard that I could no longer get the fresh chicken and cappuccino that I had ordered in the app because of problems with the cash register. 1. You can add or enter information manually. 2. You can create fresh chicken with the ingredients that are also used for the lunch menu. You just have to get a muffin, which was probably still in the kitchen. 3. Wouldn't even offer any alternative. I got an apology but that was it. Like I want to eat a BigMac for breakfast.

Long waiting time, unfriendly staff and then the wrong products. It's best to look in the bag first!

The tables were again dirty, sticky and I'm at a loss for words about the toilet. It's not like it used to be.

Everything lukewarm wasn't that tasty

Food was freshly prepared. But that's the only positive thing. Half the tables were full of trays and trash. The burgers were ready relatively quickly but then just sat around for 5 minutes before an employee took a seat and put them in the bag. All in all, a disgrace for a fast food shop.

It's been a while since we've picked something up here and ordered from the machine in the store. There was a vanilla shake instead of a chocolate shake. The Caesars salad had chopped chicken burger patties. And a Big Tasty Bacon with just a small strip of bacon is really weak. The store is getting worse and worse!

I ordered 2 menus from the drive-in and wanted them packed separately because my mom wanted to eat at home!! They literally had a heart attack and said it wasn't possible! and started screaming, came to the checkout and the saleswoman came with me: my face... on!!! Tried to contact the manager who was even worse than saleswomen!! So I'll never buy anything here again. Very rude

Once again, as is often the case, something was missing, burgers were slapped together, tables weren't wiped down, otherwise we're happy to come. We like the ordering system.

I haven't been an MCD in years. I tried the "M" - what a mess 😄 But my favorites remain Big Mac, Mac Rip and Co.

That was better before and has now happened to me for the second time in a short time in the restaurant. Food was okay, as always far from what the pictures show, but the taste was the usual quality. But 25 minutes waiting time for 2 small burgers and a soft ice cream is quite long. There were only 2 other pickups in front of me. Food was also ready quickly. Only the employee responsible for packing and handing out was overwhelmed despite our 3 pickups. He seemed new and none of his colleagues seemed to want to help him. Instead there would be happy snacking. It wasn't until the shift manager came out of his office that I got my food because he helped the new employee. Team spirit and customer satisfaction no longer seem to be at the top of the company.

It was only 12:30 and yet I despised the chaos We had to wait a long time The staff was overwhelmed