McDonald's in Garbsen

I'm sorry but worst McDonald's I've ever been to. Long waiting times, haphazard, unfocused employees. On the first visit something was missing for the children On the second visit the order was forgotten, so we waited about 20 minutes in a restaurant that wasn't overly full. Burgers weren't what you expected either. Very weak, because something like that certainly doesn't happen in company restaurants. I remember things were better there in recent years.

Ice machine broken. Order was placed and since no shakes could be dispensed, I wanted to get my money back and the change was incorrect. The saleswoman didn't know the store prices and gave everything back in very small coins.

Definitely dirty McDonald!! We've been there dozens of times and it's almost always dirty in the store, especially on the upper floor. Toilets were also dirty. You also wait longer than usual for food.

The first thing that stands out is. It's hard to get into the restaurant because the ordering terminals are right next to the door and everyone is standing in the doorway to order. The staff is hopelessly overwhelmed. Toilets weren't the cleanest, tables were dirty, floors and stairs upstairs were dirty. The burgers were a hit, buns on the left and meat on the right in the packaging as if they had no desire for each other. For all buggers. Burgers were swapped but it didn't get any better. Waiting time was catastrophic 35 minutes.

Unfortunately, we had to wait 50 minutes for our food when it was not busy. When we asked how long it would take, we only got the answer. New customers arrived and left before us. Again, unfortunately, very poor service. I find it shocking how long you have to wait for such a simple meal; in any high-quality restaurant you would have gotten your food long ago.

I have always received friendly service here without exception. You have to like the food. Drive-thru hours are very long at certain times every day of the week.

Longest wait I've ever had at a McDonald's. But no wonder when there are only two people in the kitchen and one person in the front. With such a busy branch on a permanent basis, in my opinion it's clearly the management's fault.

Cafe was fresh, locally clean and friendly staff. Only the trolley for the trays was full

Had to wait 50 minutes for my breakfast. The store and McDrive were relatively empty.

Under 3 minutes from payment to delivery to the table, that's still fast food!

You don't treat yourself to much else. Every now and then. However, given the prices, you'd rather go to a restaurant. But they're just childhood memories.

Staff was completely overwhelmed. Waited 40 minutes for the food, it arrived cold and something was still missing, which was no longer delivered. The The waitress spilled a cup of cola and didn't wipe it away half an hour later.

The food was okay... At least it was fresh, but the cleanliness left a lot to be desired...

We ordered food and waited over 2 hours even though the app said max 45 minutes. Virtually unreachable by phone and staff totally unfriendly.

Uncomfortable....long waiting time....food slapped together in the bag....very unfortunate

Hello, then take off the sticker or produce less. A McRip without sauce isn't right either.

Wednesday, May 1st, 2024 Afternoon: I ordered a cola. I also received a coffee cardboard lid. I politely asked for a straw. The employee denied this. I asked him why. He said, "My boss says they're only for milk shakes." Unfortunately, drinks like cola and the like don't taste good if they taste like cardboard. Unfortunately, he was also very unfriendly to customers, including his colleague.

Was there on October 2nd and 9:25pm, waited 25 minutes for my food, won't be back here again.

As was already read in the reviews......Food wrong and cold, was brought back and thrown in the bin by the staff! Without comment we got a new burger...excuse me? None! Tables and waste bins full and dirty! The staff seemed to get along well with each other...! They took photos of each other! Conclusion.....the worst McDonalds ever

A relatively new branch (first impression) that is being run down straight away. Some terminals don't work. The terminals are at the entrance. The entrance is blocked by customers. There is only one cash register, which is only occupied occasionally. Orders take forever. Hardly any of the workers actually speak German. There was no soap or towels in the toilets! No, there wasn't even an empty dispenser there. Food was semi. It felt like the nuggets and fries were thrown into the deep fryer again. Just tasted like fat. My worst experience at a branch so far.

You should update your opening hours. We wanted to get something from Friday morning at 4 a.m. but it was a mess

We ordered 2 burgers without onions and without pickles. Unfortunately, one burger still had onions on it. Ambience and food McDonald's. You go there because of the children 😉

Very good fast food restaurant, I always like to go there

Was in the drive in time at around 10:20 am. I had to wait more than 10 minutes to get my turn and then heard that I could no longer get the fresh chicken and cappuccino that I had ordered in the app because of problems with the cash register. 1. You can add or enter information manually. 2. You can create fresh chicken with the ingredients that are also used for the lunch menu. You just have to get a muffin, which was probably still in the kitchen. 3. Wouldn't even offer any alternative. I got an apology but that was it. Like I want to eat a BigMac for breakfast.

24-hour Mecces with good food, but little service and sometimes extremely long waiting times.

Long waiting time, unfriendly staff and then the wrong products. It's best to look in the bag first!

The tables were again dirty, sticky and I'm at a loss for words about the toilet. It's not like it used to be.

Everything lukewarm wasn't that tasty

Food was freshly prepared. But that's the only positive thing. Half the tables were full of trays and trash. The burgers were ready relatively quickly but then just sat around for 5 minutes before an employee took a seat and put them in the bag. All in all, a disgrace for a fast food shop.

It's been a while since we've picked something up here and ordered from the machine in the store. There was a vanilla shake instead of a chocolate shake. The Caesars salad had chopped chicken burger patties. And a Big Tasty Bacon with just a small strip of bacon is really weak. The store is getting worse and worse!

I ordered 2 menus from the drive-in and wanted them packed separately because my mom wanted to eat at home!! They literally had a heart attack and said it wasn't possible! and started screaming, came to the checkout and the saleswoman came with me: my face... on!!! Tried to contact the manager who was even worse than saleswomen!! So I'll never buy anything here again. Very rude

Once again, as is often the case, something was missing, burgers were slapped together, tables weren't wiped down, otherwise we're happy to come. We like the ordering system.

I haven't been an MCD in years. I tried the "M" - what a mess 😄 But my favorites remain Big Mac, Mac Rip and Co.

It was only 12:30 and yet I despised the chaos We had to wait a long time The staff was overwhelmed

That was better before and has now happened to me for the second time in a short time in the restaurant. Food was okay, as always far from what the pictures show, but the taste was the usual quality. But 25 minutes waiting time for 2 small burgers and a soft ice cream is quite long. There were only 2 other pickups in front of me. Food was also ready quickly. Only the employee responsible for packing and handing out was overwhelmed despite our 3 pickups. He seemed new and none of his colleagues seemed to want to help him. Instead there would be happy snacking. It wasn't until the shift manager came out of his office that I got my food because he helped the new employee. Team spirit and customer satisfaction no longer seem to be at the top of the company.

Seldom seen such clean and well-kept rooms! There were even real flowers on every table 🌸

The slowest McDonald's in the world!!

Enough employees but no one can do their job

Unfortunately, there were some burgers that we paid for that weren't in our bag again...Unfortunately, that happens often here and is really disappointing.

If you're not hungry yet and don't care if half of it is missing, this is the place for you! We waited an hour for our order (a Happy Meal and a Smart Menu and two cappuccinos). If we hadn't asked twice, it would definitely have taken even longer.

We waited 25 minutes for our order and 2 burger menus and 2 coffees

A very uncoordinated branch. I was there during the lunch rush hour and was prepared for a longer wait, but people who had already asked where their order was had their orders brought forward. I waited 29 minutes for a cheeseburger and cappuccino and my order was only brought forward after I asked.

Als Rollstuhlfahrer sollte man gebührenden Abstand von diesen MC Donalds halten. Als wir nämlich am 24.8.24.gerade aus Hamburg kamen und gegen 21 - 21.30 dort Abendessen wollten , fuhr der Lieferdienst Kack frech auf den Behindertenparkplatz, mit der Bemerkung " Ich bin sowieso gleich weg. Als Lieferdienst hat er nichts auf dem Behindertenparkplatz zu suchen . So holte meine Tochter nur 2 Becher Kaffee raus und wir fuhren weiter anstatt zu Abend zu essen . " Super Service gegen Rollstuhlfahrer. Applaus, Applaus 🦜😭🥱

Eat. Actually always pretty good, but I just didn't get my fries😔

Friendly staff. Dining on 2 floors. Free toilet.

0815 McDonald’s, service is subpar like almost everywhere, unfortunately here too. Paid at the machine, no one could pick it up, no one could/wanted to help…

It was incredibly dirty/dirty when we visited. We first went to the upper area and, despite the many empty tables, we didn't find any that were even remotely clean. We went to the 'outside area' and well, it wasn't any better there either. All unoccupied tables were dirty. I politely asked an employee if he could wipe our table or bring us a cloth. He directed us to another table, which, as we had already seen as we walked past, was just as dirty. You could also see the dirt from the table we were sitting at (about 4m away). The employee didn't come back. My wife then went to the toilet to get something to wipe and came back disgusted. Luckily we had a few glasses cleaning cloths with us and were able to clean the surface. Not only were the trash cans overflowing, there was already a lot lying around, and no one cared about leftover food and trash on the floor in the dining area. We're not snobs. But a minimum level of hygiene should not be too much to ask for. If you don't, or really don't, value hygiene, you can eat here what you can eat at McDonald's. There were no differences in taste compared to other branches. It is impossible to draw conclusions about the hygiene of the dining area and the kitchen without seeing the kitchen. One can only speculate.

They weren't in a good mood that day and some didn't know what to do

Very, very nice delivery service Was punctual and tidy, rarely met such nice people <33

I'm writing this review with one of the unkindest fingers on my hand. Hunger plagued our stomachs. The yellow sign smiled at us from the distance. Rescue seemed near. The sticky, filthy screen seemed to be a hurdle that we were willing to overcome given our plight. The end of the story: Later orders were brought forward, lukewarm nuggets, dirty coffee cups and a forgotten order where the note “somehow” ended up in the trash. We went there three times to ask how the order was going. Nobody knew about the order in question. On the third attempt, after 50 minutes, the tray was passive aggressively banged onto the counter, other orders were then pushed to the side, and ours was prepared without saying a word. Then a fries were also missing… Conclusion: I don't know, I'll come back if BurgerKing buys the place :)) Kind regards Höveltown P.S I don't apologize for this review either!

Orders were brought forward and my coffee cup had dried stains on the edge and I hadn't drunk it yet. Really a shame

Aaaaslsoo to get to the point... 50 minutes waiting time because our order apparently accidentally ended up in the TRASH. Then the fries were missing and the passive aggressive employees weren't exactly helpful either. Conclusion: I will only come back if BurgerKing takes over the loading >: ( PS: You won't get an apology.

The slowest "fast food restaurant" I've ever experienced. Pizza taxi would have been faster. Actually not much going on. Employees don't understand anything, don't know the systems and the branch manager stands next to them with their hands in their pockets. Once. Never again

good in itself. But don't put so much chocolate sauce on the Mc Flurry that you end up with just the sauce and the Oreos. You can actually only taste the Oreos and the sauce. Not so cool. Well, thanks anyway. That, my dears, is a Mc Flurry with vanilla ice cream Oreo and chocolate sauce ahja.

Quite busy for too few staff, and it's raining.

Burgers are often missing when we pick them up...it's just annoying...and for such a cheap meal it's really expensive

The food was good. Service quick, food was hot. The rest was just disgusting. Toilets were massively dirty, both men and women. You felt disgusted as soon as you entered the toilets. Remains of the previous toilets on the porcelain and on the walls. Thanks to this, my son can pee standing up, but he should have gone outside instead of using the toilet. There were no towels there either. Tables hadn't been cleaned for a long time. There were even a lot of leftovers lying around on the floor. We were there around two in the morning.

Long waiting times, completely overcrowded and overwhelmed staff. Waited half an hour for an ice cream, well...

We were there with a child - but we had imagined a fast food restaurant to be different. 30 minutes after ordering, we asked the apparently overwhelmed staff. A very nice employee took care of the situation and processed our order - but he was apparently the only one there with an overview. After the cold burgers were swapped for hot ones, we were able to eat in peace. It's a shame, we actually know it differently from other branches.

I just ordered food and unfortunately half of it was missing and the bag was half torn open. I just tried to call but there's no answer. Money spent for nothing. Don't order here...

Unfortunately, the ice cream machine always seems to be broken here.

Order and food were great as always! I couldn't take the tray to the collection station after eating because there was no trolley to pick up the trays. The parking lot outside was a disaster!!!! Much too narrow and if, like me, you drive a slightly larger vehicle you can get out, but then park with your right wheels on the white line. It's also not easy to get out of a parking space because you have to drive back and forward again two or three times until you're out of the space. There's definitely a better way to invest in something like that. Therefore only three stars for the ambience.

Service, lady with long brown hair was very friendly. The food was okay. The toilet was a disaster.

I tried to order something from MC Drive again and unfortunately it was a disaster. The employee tried very hard but hardly understood a word. After what felt like 100 attempts, she received competent support. From there, the service was good and everything went quickly.

Unfriendly staff and, as always, no ice cream available.

Ordered via Lieferando and again as always the same time is not confirmed. Ordered at 12 p.m. only confirmed at 1 p.m. that it will arrive in 30 minutes. You call the restaurant and they say the food will be there in 20 minutes. An hour later there is still nothing and then no one answers the phone. I mean, if you can't manage to run a delivery service for months, then you leave the service behind but don't screw your customers like that. And it's like that every time. I wanted to give it another chance, but Mac couldn't manage it again

Just ordered and arrived super quickly, the driver was also very friendly and competent and very personable even if the man lives on the 4th floor where she had to go up stairs but was still greeted with a smile. Top driver

Waited a very long time to order

Often missing food when taking away. Today we had a Happy Meal without the nuggets. I went back to complain and promptly received the missing nuggets, but had to deal with a crying kid and drive back to McDonald's. I recommend you check your order before leaving the parking and avoid dramas.

Just as there is more to do, they can't get the seating right. Very annoying if you take food with you. It almost seems to have a method.

I actually just wanted to grab a quick McFlury on the drive. There were problems when I ordered. I was asked several times what I wanted to order, but the employee probably couldn't or didn't want to understand me. Then I was supposed to drive up to the window, but I had no success here either. First it was supposedly because the order code was wrong, then surprisingly the code was correct, but there was still no ice cream! Now I was told instead that the ice cream machine was being cleaned. I was then asked in a rather unfriendly manner to continue driving, otherwise the service time would take too long. (One clock is probably running per order). The employee was quite unfriendly. I don't know if I'll try my luck here again. Absolutely not recommended. Better go somewhere else...

Sorry. But what can I say about MacD. They are actually the same everywhere. However, you can say that the staff is very friendly and it is consistently clean.

Breakfast as usual....a bit harsh tone from the manager to the staff....since we were there quite early. It wasn't really clean yet.....cleaning service was busy clearing up....not a relaxed atmosphere to eat in peace

I went to McDonalds again late yesterday evening and I felt very comfortable. The food was fresh and hot and the employee with glasses and dark hair is always very nice. She treated me courteously and responded to my wishes. I've noticed this several times now. The older gentleman, I think the shift leader, was also really nice. I like coming here again, especially late in the evening when the nice employees are there. As a customer I feel that I am treated well and correctly here.

Please... this is the last time I have to ask for food. I've been waiting almost an hour for three things!

We actually wanted to eat "fast food", but waiting 40 minutes isn't possible... Not recommended!

Absolute disaster, you order, you get a number, the number goes to ready for pickup and nothing is ready. Complete loss of overview. When you ask questions, you only get aggressive answers. That it wasn't the employees' fault, etc. End of the song, we got ice cream that had already completely melted and only cheeky answers. Conclusion: Never again there McDonalds!!! Unbelievable then dear BK

Wait, McDonald, the staff doesn't tell you that there are no glasses for the menu as advertised and if you ask, you'll be harassed! When the service with us deals with the guest, he could get his papers!

Very good food, very nice there. The highlight is by far the employee who just started making cat noises. When you see this, I want to tell you you are a legend.

Disgusting. I still go again and again 🤣

Dear McDonald's team, my order (order number YWKD7X) was a disaster. The Chicken & Cheese Box wasn't delivered, just the sauces. After waiting for over two hours and not being able to be reached by phone, I am extremely disappointed. If drivers are not available, delivery service should not be offered. This was definitely my last order from you.

Regarding food: McDonald's, you basically know what you're getting. Ambiance: I can only judge it to a limited extent as it is a drive-in user. Service: Basically ok. Unfortunately I fell for McDonald's or the (this) operator again. The ordered menu, including the offered CocaCola glass, the main reason for my order, was of course not handed over AFTER I ordered and paid. No goods on site, no desire or whatever reason is the driving force here. It's just unprofessional, deceptive & not okay. If the goods are not in stock, please state this and do not let the (stupid) customer pay first and then inform them - Ätschibätsch. But it's my own fault...

Hiki should get a raise! Super nice guy and always in a good mood. The man wakes up the whole store with his energy.

If you like it (like I do) it's OK.

Burgers are always only lukewarm, even when eaten there. I find the self-service order board..., I only order at the counter, prices are too high, especially for the drinks. You won't be asked if you want ice in your cola. I don't want any ice cubes!

Waited an extremely long time and then a lot was still missing

Sehr sauberes McDonalds mit einem tollen und sehr freundlichen Service. Sehr empfehlenswert im Vergleich zu vielen anderen McDonalds Filialen.

It only works quickly if the employees are of the opinion that a tester is on the move. There's even ice in the drink.

Unfortunately, if you add the wrong sauces every now and then, it won't taste good. That should not happen.

I think it's a disgrace, you order via the app and pick it up and have to listen to Dan in the restaurant telling you that the glow in the dark glass is no longer available! But only after you have paid! I wonder why you can't see it in the app if it's no longer there! It's not the first time, I think it's rude, it's really ripping off customers .and then without saying anything just put another one in, when asked then yes they don't have it, sorry but you can say something like that beforehand

Sauce in the ice cream not like the picture, kidding! Exploitation!

Well, I'm generally not a fan of this compressed, unhealthy food... and this is the second time I've been tempted to eat something there. CONCLUSION: Stomach pain, diarrhea and nausea all night for the second time!!!! That's it for good, people do yourself and your children a favor, don't eat this junk... it tastes awful, especially the mayonnaise. 🤮

I would prefer not to give a star. I ordered ice cream that wasn't even half full and I wouldn't recommend it. I've seen better mc's

It always feels like half of the order is missing

At the Mc Drive you get the old, cold, stale fries shoved into the bag and "it's good". Never again!

A very fast delivery, very nice driver and always with a lot of understanding! Everything was very problem-free. Always my pleasure! Even if you are there, everything goes very quickly even with a lot of visitors! :)

Long wait. Wrong menu in the bag. MacRip, completely squished. Change wasn't right. In addition, cruel treatment of colleagues (probably an apprentice, was scolded terribly loudly, thrown to the side so that he almost fell!!) I don't want to go there anymore.

Ordered things several times on Lieferando and the Big Mac was forgotten during a Big Mac menu or the ice cream and other products were forgotten several times. I don't understand. Don't they check anything before they drive off? When the food is there, the food is several times lukewarm to cold. A pity. Don't order from there anymore. Unfortunately.

It's always a real tragedy to go to this place, every time I went out to eat I always had problems with the order, there was ALWAYS something missing from the snack, the least the staff are obligated to do is do something good work for the customers, they don't do that, they don't offer good work! It's a real mess at any time of the day, the snacks are all wrong and there's always something missing from the order! Be careful and when ordering takeout ALWAYS check your order before you go, it is definitely the worst McDonald's I have ever been to. If I could I wouldn't give it any stars, it doesn't deserve any praise from me!

2 hour delivery time... I'm speechless and incredibly angry... thought I'd make the kids happy... on the A*