McDonald's in Itzehoe

Food was delivered, arrived quickly, was warm, delivery man was very nice, the only drawback was that the fries were shit, but you already know that. But that's not so bad for us. Overall great!

Unfortunately we have the feeling that things are getting worse and worse... we ordered via the app and picked it up at the drive-in. Since checking the products is not possible under time pressure. Of course, a few things were missing at home. For €38.00 I would like to have everything I ordered! And THAT has unfortunately happened again and again with recent ORDERS. Too bad.

It's cleaner but I don't think I've ever waited so long for my order at McDonald's Two breakfast breaks and a café and I wait over 20 minutes

5 stars for Ismael's good mood in the morning. :)

I ate at McDonalds yesterday and got salmonella. 1 day later friends of mine went to McDonalds and also ate a fancy citizen and now also got salmonella. Wouldn't recommend it

I'm very disappointed, the wrap is just sad, I've been craving a wrap for a long time, I want to unwrap it and it falls apart into individual parts, I lost my appetite and hunger, just sad

Bad service, takes forever for a simple takeaway order.

Service was okay, but McDonald's, short stop just a Happy Meal.

Much better today than my last visit. Toilets were acceptably clean and staff friendly. My menu was also warm, so everything was fine.

German friendly Dahme at the car counter... haven't seen that for a long time! My request for Coke without ice was promptly fulfilled. Payment in advance via the app was also problem-free!

McWrap - the only thing I really like to order here, I look forward to it... It gets messed up more and more every year. 5 minutes ago I got this mess delivered, what a surprise... from loyal customers. Otherwise only male jizz sticks to paper, which just gives me something to think about. However. I don't want to demand a replacement for Hassle now. The prices have already been raised almost like a mafia, really nice to use the small inflation and price increases to exploit customers. Of course it's not this store's fault - but the franchise store and the entire company are being evaluated here. In short, the quality of the wraps has dropped drastically since three/four deliveries, too much sauce at the beginning, then the toppings were completely amateurish, and now an unacceptable dough that sticks to the greenwashing packaging paper, with no chance of ever unpacking the wrap properly. Not to mention that the penultimate delivery contained burgers (this Big Rösti and a Double Royal TS Cheese) which were both miles away from the taste of the order placed a week earlier. The Double RTS Cheese, especially the onions (yes, really), was so inedible, so profoundly disgusting, that UNLIED and unfortunately, without exaggeration, almost the entire meal of the day came back to me. Thank God it only remains a very small piece of vomit. And then I brushed my teeth for ten minutes because I couldn't get rid of that aftertaste. Even now the quality is no longer as good as it was a few months ago. impertinence. At least drivers are always quick, even when it's slippery, and 90% of the time they're nice and courteous.

I can't complain, the food was fresh and tasted fresh

Be careful in the ladies' room. There I, a woman, was robbed by a man. I left my wallet on the coat hook in the middle toilet and forgot it when I left the toilet. As soon as I got back to my children at the table, I immediately remembered and ran straight to the toilet and searched everything. The left toilet was occupied but open. I then tried to open the door and there was resistance. After further attempts I could see a man behind it. He was Eastern European and an alcoholic. He then locked himself in and I called the staff. After about 10 minutes, two men from the staff managed to get the man to open the door. He acted surprised and allowed himself and his backpack to be searched, nothing. When he left the toilet, I searched all the toilets again and found my wallet on the coat hook in the middle toilet. The bills were gone but everything else was still there. Everything is locked up to the ceiling above the doors, but not behind the toilets, which means that he was able to look into the middle toilet at the top and stole the wallet and then put it there again, which was not visible to us in front of the toilets. It is unclear whether it was a random theft and whether he just got lost in the women's toilet, for example. In any case, the staff was very helpful and committed. The food was good too. Only the cleanliness leaves something to be desired, both on the tables and underneath them as well as on the seats and the toilet. MC Donald urgently needs to improve here. It was a very upsetting visit and yes, it was my own fault. In the end I was happy that the only thing missing was the money. A frightening feeling still remains.

It's hard to rate the food and ambience of McDonald's because you know what to expect. However, there is one thing about this particular location (Itzehoe) that is now SO off that I can't help but write this stupid review. We (family of 4) get McDonalds every 6-8 weeks. Not regularly and not rarely. Our orders are almost always the same, two Happy Meals and a large menu with a “big” burger with a smaller item, like nuggets, cheeseburgers or something similar. We always take the food with us via the drive-in and drive straight home (15 minutes ). Without exception, really without exception, something is missing. Not the fries, not the drink but either: the nuggets in the HappyMeal, the burger from the large menu, the smaller additional burger or something similar. We now check the bags full as best we can before we set off again. No problem with two people, it's more difficult with one person alone. It's a disgrace because we've NEVER had a complete order. It was such a nuisance that we avoided McDonalds for months - until our appetite took over. In no other fast food store was anything missing from our order, here absolutely every time without exception. At today's prices it's an absolute disgrace.

Just like McDonalds is. You like it or leave it alone

I'm getting fed up with McDonald's Itzehoe, the quality of the products is really leaving something to be desired and my last order was the last straw, I ordered 6 and 9 nuggets and a large portion of fries, the nuggets were inedible so I I couldn't finish them and the fries were definitely over their time and inedible. Oh yes, I ordered a large portion of fries and only got a medium one (and no, I didn't eat any beforehand). I won't be visiting McDonalds anymore and would rather eat somewhere else.

Great service! Mega flexible and your Christmas wishes will also be fulfilled. Thank you 😊

The gentleman behind the counter was super friendly and accommodating. I'd love to come back

Suitable for those affected by celiac disease and celiac disease. Burgers are also available without a bun.

Great service from the friendly waiter.

Often dirty and unkempt. The dirtiest Mc. Donalds I know. Was there several times, so it's not an isolated incident.

Unfortunately, my last visit to McDonald's was very disappointing. The wait times were much longer than expected even though it wasn't particularly busy. The staff seemed overwhelmed and when my food finally came it was only lukewarm and the fries were soft. Additionally, cleanliness in the restaurant was a real problem - the tables weren't cleared, the floor was sticky, and the toilets really left a lot to be desired. A visit to the toilets is hardly recommended. It's a shame because I used to love coming here. Hopefully the service and hygiene will improve again soon.

Not recommended, unfriendly, arrogant staff, complaint because in the 6 chicken MC nuggets only 5 were true and I was allowed to assume that we had already eaten one in the car and shouldn't act like that.

Very fast and friendly delivery times! I'd love to again

The food was very tasty. The delivery was very quick and very friendly, everything was great

The delivery was great as always The driver was super nice Definitely recommended

Cheeseburgers are no longer what they were. Different rolls, much smaller.

Some guests make a mess and not too much, apparently they think they can afford it. The staff cleans it, but only when you have time or are in the rhythm.

Parking available, hardly any waiting time, clean, friendly staff.

Was there today with my children... Very friendly staff. One employee was very courteous and friendlier than average, you could tell he enjoyed his work...keep it up, thank you very much

Sometimes I really crave a burger. Once I've eaten one, I'll have enough for six months

McDonald's is expensive. The food isn't that good anymore. The ordering machines are a horror

The cleanliness clearly leaves a lot to be desired! However, I think it's an absolute no-go that dogs are apparently allowed there. We're not talking about a small handbag dog, no, right next to us a couple sat down with a huge German Shepherd. The staff thought it was all fine, and in any case no one said anything about it. Personally, I find something like that in a “restaurant” disgusting and unhygienic

It was very loud, the constant beeping from some machine was getting on your nerves. In addition, it is very tight in this store. Three people at a table are impossible.

My first experience in Itzehoe was an amazing, i am greatful

I had to wait a very long time in parking lot 1 for 2 chailattes. 8 cars that came after me got their order before me.

It is tradition that we stop there on the way to vacation and use the McDrive. The order always arrived promptly, the whole thing was hot, still warm and the sauce was really good...The staff were always friendly and in a good mood! Quality of the food?...it's just McDonalds...ready!!! However, what happened to us yesterday is not possible!!! The fries were forgotten on the menu. There was mayo in the bags, but no fries! That's not possible and borders on "fraud" since we paid in full!!!!!

Is like every McDonald's. Fast food with a good location.

Typical Mecces. Service and food were all ok. But the cleanliness. Almost non-existent. We were there at 8:30 in the morning and there were two people sitting here besides us. The toilets weren't really clean, there was a smell of urine, towels and toilet paper weren't refilled, the toilet doors were dirty. Many tables were partly not wiped down. Floor sticks and is dirty. Not so nice.

It takes far too long for the food to arrive. This isn't the first time this has happened, it happens occasionally. I find that an absolute disgrace.

All tables dirty, toilet not clean and smells of urine. There's not so much going on that you can't do a quick clean. The food and service were otherwise good.

Just ordered two fish-o-filets. Apparently it was in the deep fryer for far too long. Hard, dark brown and slightly bitter tasting. The fish portion was dry. These burgers are the only ones I eat from the entire menu. I'm absolutely disappointed, friends...look at the price!!!! The children were given vanilla instead of the two strawberry shakes they had ordered. We had to remember to order the two large Cokes we ordered when we handed over the order. If I hadn't already been too far away from the branch when we opened the ordered products on the way, I would have returned the entire order immediately. A total of almost €50 was paid. By the way... the toilets were a total odorous disaster... hygiene was nonexistent. Then we'd rather do without in the future. Everything is becoming more expensive and unfortunately the service is developing in the opposite direction far too often. Mc D in Itzehoe... never again!

Food was good, but there were screaming strange children and strange teenagers everywhere

As usual, it tastes delicious here, what particularly bothers me is that the branch here in Itzehoe doesn't take part in the MyMcdonalds points program, which means I often switch to McDonalds Heide. Apart from that, the staff isn't always the friendliest, but otherwise I'm totally satisfied I always feel comfortable here. Side note: the Itzehoer MCDonalds branch is now also taking part in the MCDonalds points program, so the visit was once again very worthwhile for me, unfortunately a lot of drinks and food selections are not available, I hope that improves, otherwise I like coming here. From my observation, the branch is certainly developing more and more towards a modern standard, as I know it from other branches. Keep it up! The Coca Cola with popcorn or passion flavor that is currently available tastes really good in my opinion, one of the best promotional products that Mc Donalds is currently offering, definitely try it before the promotion is over, definitely worth it.

One of the best McDonald's I've ever seen. Toilet was clean and service was 1 a. You rarely see such nice service people. A little heart was painted on my latte. You just notice how nice the service is. We'd love to come back when we're in the area again. :)

We were passing through and were able to sit outside in the morning. The food was brought to us. Very nice service.

Super friendly, food hot and tasty. Thanks

We were here for breakfast. Food was okay. The reason for the review is the lack of cleanliness of this branch. Almost every bench was full of crumbs!! The floor was greasy and sticky. Absolutely incomprehensible!!

The burgers were completely "squashed" and the kitchen didn't make any effort. I would understand if it was very busy, but the store was almost empty. A pity. I get more for the money elsewhere.

Pretty good service and the food tastes good as long as it's not cold. By fast food store standards you can't say anything.

An absolute disgrace in the MC Drive in Itzehoe. If the ice cream order hadn't been for my son, I would have refused to buy it. The request or question was polite if it was possible to get a portion more chocolate sauce with the MC Sunday. Of course you also have to pay for this. Then it was said loudly and flippantly that if you ordered a scoop of vanilla from an Italian restaurant you wouldn't get two! Extremely rude, something I've never experienced there before. Kindness is a virtue! I have read the other reviews and can only confirm that the restaurant is absolutely dirty and filthy wherever you look. That's why only MC Drive if at all Unfortunately

They could take out the trash more often... and wipe the tables, otherwise great...

A McDonalds restaurant, like others. Service is nice and friendly.

Top service, didn't wait long for the food

A dollop of sauce and a whopping 1/8 slice of cheese 😳 on the Filet-o-Fish for €5.29 😡 Shame on you !!!

Parking lot a bit small, orders are usually wrong, but then you get the right one.

Once again no original ice cream. 1st warm day in a long time and then something like that again -.-

The food is rubbish, but everyone should know that. Spending easily €30 for two people is no problem here. After You'll be hungry again in an hour and as a bonus you'll get a quick snack later. All the “skilled workers” in the kitchen not only look listless, they are listless. The shop is actually always dirty and the floor is greasy and slippery. I don't think the self-ordering terminals are ever cleaned, there's always someone smearing the screen with their greasy french fries fingers... Man hey! The store is expensive, dirty and unhealthy... but I still go there twice a month. (I'm working on not going there anymore)

As many others have already written: The food is just McDonald's - I like it and have never had any reason to complain about the food itself. BUT the guest room: tables and benches/chairs are often crumbly, greasy, disgusting! How often does this have to be reminded? Often enough, staff would apparently be available to provide relief with a cloth. Hopefully things will look different in the kitchen...

Very unfriendly staff at the checkout, dirty tables and benches.

Extremely nice staff. Fastfood. Always my pleasure.

Super friendly service, the young man worked for three. Our food came quickly and was hot. A star deduction for the cleanliness of the tables

Unfortunately the toilets are unusually dirty.

Thanks for the good service! I had a special wish and it was unconditionally and completely fulfilled!

I accidentally received the wrong product but the correct one was delivered straight away! Super great customer service! Thank you for my milkshake :)

The service was super nice because we mistakenly ordered too many fries but not enough drinks. But rarely have I seen such an unkempt and dirty shop, all the tables were dirty, even the chairs and benches... and you could have eaten off the floor, there was enough of everything lying around... not to mention the toilets

Relaxed eating was not possible because a group of short people had taken over the outdoor area. It was loud and unpleasant and the staff didn't do anything, even though the children weren't even guests.

Staff friendly, and the burgers were fresh and tasty

Once again, the extra requests made at the machine (no sauce, no ice cubes, etc.) were not taken into account. Exchange hassle-free. It is only “fast” food because it is eaten quickly and only fills you up for a short time.

Yes, very clean and nice staff, prices ok, and eaten on site.B.Lampe

Everything cold or wrong Juice shop!!

Visited again after a long time and it hasn't gotten any better

Very nice service of the black race 👍🏻👌🏻 best regards

Drink well, atmosphere pleasant, staff friendly. It's all ok. And on warm days I can recommend the McFlurry.

It's McDonald's. But a very clean one with friendly staff.

Every now and then I need fast food for my soul. Although I quickly feel hungry for real food again

The majority were ok, only half of the order was wrong. We got the exact opposite on our burger with extra requests, we ordered two of the same drinks and got two different ones and our dessert was wrong. But we couldn't check anything because it was to take away. Service was otherwise quite nice but slightly confused. Before you go, check your food!

Unfortunately this time it was lukewarm.

It's just a McDonlads, so the food and atmosphere are the same as usual. However, we had to wait 25 minutes for our food and then part of the order was missing.

I think the fries were limp and didn't fill you up at all. Really dirty. A cucumber was just disgusting on the glass

I ordered online when I got there there was no code left and my order and points were gone

Apparently everyone is on Valium, doesn't understand anything, barely speaks, no hello, please, thank you... the lobby is totally dirty... nothing is going on and yet the tables are disgusting... I think the last time the slats on the windows were done was 10 years ago 🤮

The lady with the short hair who works at the drive counter most evenings is very nice and is always in a good mood and has a cool saying to say, so it's nice to stop by. The food has always been great and quick, other McDonald's often lack something, but here everything is perfect.

Coupons don't work and no one can speak German.

Honestly, I was turned away even though I'm afraid of confined spaces and told to leave or come back in. The “leader” even came and said the same thing. It wouldn't be discussed with me and that's it. Never again McDonald's

McDrive always works. Ordering in advance via the app also works great. Employees are nice.

I called McDonald in Itzehoe because I wanted to ask for a Brawlstars Happy Meal. And instead of an employee, I just get paged, and not exactly quietly. I demand compensation and if I don't get it, I will take legal action. See this as a warning. Greetings from beautiful Bavaria. 🥨

Could be neater and cleaner. It just looked dingy, so we had it packed up. Toilet was somewhat okay.

Annoyed staff..."why don't you pay at the machine"... Big Mac layered incorrectly, forgotten cucumber and cheese and also cold. When making a complaint, the saying goes: You can really get in line..... The Big Mac was then, clearly visible to me, dismantled and simply re-layered and was then ice cold and when it was brought to us: like, "hope you're happy now"... Sorry, but the store in Itzehoe is now finally history for me, a customer for 7 years....There were often problems, but they were then sorted out with a smile and a fresh improvement...but you don't need to bark at me like that in the current + expensive times, no longer a customer....

Long waiting times. Only one checkout, incompetent checkout staff (communication problems), order processed incompletely. Preference is given to customers who order from the vending machine in the restaurant and for whom, only for those, the second cash register was opened. Service only got better when I pointed out that the rating was negative. But it didn't change the fact that things were very wild in the counter area and everything went haywire. As a trained quality coach from DEHOGA, I have to say catastrophic conditions and not recommended. It's just a good thing that there are similar restaurants in Itzehoe.

The recent price increases are absolutely insane. Now a cheap, limp cheeseburger costs just €2.50. Usury...

Eating out is always okay, but this place is more than crowded. So on the day I visited it was really quite full and I had the feeling that the staff were a bit overwhelmed as they really didn't care enough. But on top of the plus points, the staff is super friendly and very helpful.

Please check your sanitary facilities... it smells so strong in there that you almost want to vomit... Doesn't work at all

🤮🤮🤮 the worst thing I've ever experienced as a customer. Wow, I don't know where to start. Three people went in and left after about 15 minutes, frustrated with NOTHING! Completely overwhelmed, unfriendly staff. Why so disorganized and stressed? Only 4 seated customers at 2 tables and us! Was MC Drive that extreme? Ordered coffee at Terminal 3 and was asked to wait because you were busy first and it would take longer! We are always patient but we felt ripped off. Especially since we had a break and had to go back to the construction site. Today and not tomorrow.

Were at McDonald's in iz...so when a saleswoman is in such a bad mood and you're being insulted.....that's not possible!!!!!!

Ordered online and picked up yourself. Ready quickly, short waiting time

It was delicious and for me it is one of the most delicious mc's in Schleswig Holstein and Hamburg

uns wurde irgendeine bestellung gegeben die wir nicht bestellt haben und wurde nach unseren wünschen nicht zurückgenommen UNHÖFLICH !

Essen schmeckt gut und Service ist meistens sehr nett

Essen immer schnell bekommen. Toiletten immer Sauber. Das ist definitiv nicht immer so in MC Donalds Filialen.