McDonald's in Bad Kreuznach

McDonald's in Bad Kreuznach is a place where even Google Maps wants to weep before calculating the route. The McDonald's in Bad Kreuznach doesn't feel like a normal restaurant. It feels more like a magical experiment, where they wanted to see what would happen if they completely removed order, cleanliness, and communication from the concept. The result now stands there, officially called a branch. Upon entering the restaurant, you're immediately greeted by an atmosphere somewhere between an abandoned chapel and a chaotic comedy show. Nothing makes sense, yet somehow everything keeps working, like in a really bad sitcom that should have been canceled after season one. Communication: A chapter with its own tragedy. Ordering there is an experience you'd only want to share with very special friends. It feels like standing in the middle of a gigantic puzzle game. No matter how clearly you phrase your request, no matter how articulate you are, no matter how precisely you point at the screen, something completely different always comes out in the end. Sometimes you get the feeling that a giant wheel of fortune decides what the customer gets today. Today, maybe a Big Mac, even though you wanted McNuggets. Tomorrow, maybe a single, empty bun. Who knows? Anything is possible in this branch. Clearly, the team there was never properly trained. Everyone speaks at a different level, everyone understands something different, and everyone seems to have their own internal operating procedure. Communication is a complete mess, and you repeatedly wonder if you've stumbled into an improvisational theater performance. Cleanliness is a science unto itself. The tables resemble an archaeological dig. Evidence of people eating there is scattered everywhere. Maybe yesterday, maybe three weeks ago. Nobody knows for sure. The floor is sticky with an almost admirable tenacity. You get the feeling that every speck of spilled French fry grease has developed its own personality. The trays are arranged like modern art. They bear titles like Lost Hope or Residue of Despair. Management exists only in legend. One wonders if there's even a manager left at this branch. If so, that person has probably long since fled and is now living under a new name somewhere on a beach, far away from cold fries and broken ice cream machines. The Overall Picture This McDonald's is like a desecrated church, where you get the feeling that the last vestige of professionalism packed its bags a long time ago. Customers stand there like pilgrims, simply hoping their food is edible and doesn't end up as a monument to poor service. Conclusion I was there. I ordered. I've been reflecting on my life for a long time. And one thing I know for sure: I will never set foot in this location again. Anyone who values ​​their sanity, their shoes, and their mental health should seriously consider whether they want to visit this place.

I went in, came out with a broken stomach and shattered dignity. The fries were cold, the Coke was warm, and the employee looked like he'd given up too. It tastes like sin, regret, and rock bottom. If hell really exists, the deep fryer from here must be running. 🍟💀

Bring ice skates, the floor is slippery.

Extremely long wait times. We stood in line for 30 minutes at the McColl's drive-thru, and the store wasn't even very busy. It felt like everyone was backing out. It's a shame there aren't any negative five stars.

The burgers and fries were cold, even though it wasn't very busy. After going there first for the fries, they said they'd be brought. 10 minutes later, there were still nothing, and after going there, the fries were finally served. On top of that, the burger was wrong, there were pickles on the burger where there shouldn't have been any (Mc Chicken Classic), and there were no sauces or seasoning for the fries/nuggets. This branch isn't particularly clean either. Flickering lights, cobwebs on the lamps, and dusty counters are just not nice. First and last time here, simply disappointing.

A very, very long wait with few customers. The tables and restrooms were dirty. Likewise, as with many McDonald's, the number is clicked as ready for pickup even though they haven't even started preparing it yet, in order to get a better time in the system. So you never know when it's actually ready. Then you can turn off the display. It doesn't do anything for the customer.

Only incompetent employees… Something's always missing…

Okay. The food is good. The service is the friendliest compared to other fast-food chains around here. Unfortunately, it's often slick in front of the checkout counter, probably due to the smell of cooking oil. What unfortunately happens once out of every five times, but is the case at all McDonald's nationwide, is that the fries are lukewarm. Otherwise, I feel most comfortable at McDonald's of all the other fast-food chains. I prefer McDonald's, among other things, because of the French fries and the Coke, which I find better there than at other fast-food chains.

Sorry, but I'm always a complete failure. Every time you order to-go, something's missing. This time, three cheeseburgers. You can do that... I'm out of here in the future, sorry. Honestly, nobody wants to keep driving back to get the leftovers and arguing.

Incorrect delivery times, must be changed or reported❗️

The burgers are good, except for the one from the Mecces advertising campaign around the world. That one wasn't so good, but otherwise, there were some complaints. The one with Samurai doesn't have the sauce to show what it's supposed to be. It didn't taste great, but otherwise, I had nothing to complain about. The staff was friendly and reliable. Prices could be better or even lower. Otherwise, they're supposed to be able to afford it. At €8.90.

I pre-ordered in the app, so the drive-thru was pretty quick without having to wait long. However, it's happened a few times in the past that something wasn't in the bag. So now I always check at the counter (I recommend everyone to do this!). Everything was there...seemingly...but when I got home and unpacked, there were regular apple turnovers in the cardboard instead of the yuzu parcels. Annoying! Again! Unfortunately, it's not the cleanest store either. The grease in front of the counter is so slippery that you could "ice skate" on it with shoes on. At some point, someone will stretch out and break your neck 😠. I don't understand why people accept this. Do they never clean the floor? Unfortunately, I don't recommend eating there.

The food was good, but only three items arrived correctly. First, there were two wrong sauces. When I asked for a change at the counter, I was given a confused look and something completely different. Then, an iced tea was missing and the ice cream came in a paper cup instead of the reusable cup I ordered. Upon requesting a reusable cup (there were some available), I got a milkshake, also in a paper cup, and I didn't get a reusable cup. Afterward, I noticed that I had ordered two different burgers. After I had already started eating, I realized they were the same burgers, but there was a price difference of €3. Unfortunately, I couldn't ask for bags because I had already started eating. But overall, the order was completely wrong, and I just had trouble with the staff because they couldn't help me properly.

At the McDrive, you need time. It's not fast food. A 30-minute wait is normal. The staff is completely overwhelmed.

We ordered through Lieferando. They forgot two Cokes and one French fries, and instead of a strawberry milkshake, we got a vanilla milkshake. We tried calling 31 times, but as always, no one answers. They just let it ring. Nice.

Hunger brought us to this place. If only someone had read the reviews beforehand, we'd have gone to the competition. As soon as you enter, a pungent, sour smell of vomit hits you. Now that we were there, it was time to hold our noses and get to the terminals. They respond very slowly to inputs, but we survived that too. Then the search began. Due to the smell and the lack of cleanliness, we sat outside. After about 10 minutes, our orders arrived, but there were no napkins on any trays. This meant going back to the store to wash our hands after eating our burgers. I've seen a lot, but even a busy restroom on the highway is cleaner than the one in this place. Conclusion: once and never again.

An order on Lieferando is specified as 12-10 p.m., but when you try to place an order, Lieferando says "No orders accepted." This happens so often that you're surprised you can even order at all. I can understand if there isn't enough capacity, but you should change the times or delete them completely and avoid giving false information—or simply deliver reliably.

Disgusting disaster! It stinks of vomit! Everything's dirty, the restrooms are unusable. And then they forget to order. Simply disgusting!

Wow, what a place. As soon as you walk in, you just want to get out. It smells like vomit. The restrooms were probably cleaned last year. Incredibly dirty and with a foul stench. Then at 1:30 p.m., with about 10 customers, there are a whopping 12 employees behind the counter. Three are working, the rest are just standing around. If it's fast food, it's McDonald's, but definitely not here anymore. The owner should be ashamed or change something quickly.

The food was okay, but the place was completely filthy. I've never experienced anything like it at a MC before. The floor was greasy, the tables were dirty... if the place looks like that, I wouldn't even dare to think about the kitchen... Update 2026: Nothing has changed. We just wanted to get some ice cream as a family - after 2 minutes, the smell of vomit forced me to leave. Even after 6 years, it's still a bad experience...

Cut corners... The food was okay. Not good, but just what you'd expect. The terminals are completely abysmal. Horribly slow, the touchscreen only recognizes half of what's inside, and they're not at all customer-friendly. Unfortunately, McDonald's seems to have lost ground in terms of service, ambiance, and customer loyalty. Too bad, it used to be much better. Update 2025: lots of new things, but unfortunately very little good. One burger was tasty, many others were boring. The fries were a disgrace. :(

We waited forever for the food, were served cold, and the wrong food, to boot. The place smelled disgustingly of vomit, and the staff were practically falling asleep.

This store is a total disaster. Hardly any order is correct, and the staff is simply stressed. If you order through Lieferando, you might receive a cancellation message 40 minutes after placing your order.

A colleague got ripped off by a McRib. 3 onion strips, what's that all about?! The sauce isn't even in the burger. If it were possible, 0 stars. Dead number... Load PS Büdesheim hooligans PS stickers are cool

Over half an hour in the drive-through line, with maybe half a dozen cars in front of you. And this wasn't the first time. Terribly managed.

This McDonald's never has everything advertised. The exact items are always out of stock, and that's a regular occurrence. Even with standard products, the best items are always missing! It's best to go to a different McDonald's.

Simply disgusting. I've never seen such dirty, filthy restrooms. The restrooms at Konstablerwache in Frankfurt are 100 times cleaner. The worst McDonald's I've ever seen.

I don't think I've ever been to a more rancid McDonald's than this one. The entrance smelled of vomit, and they obviously haven't even heard of dusting. It was truly disgusting. 🤢

Parking lot a bit complicated to get in and out of.

It was funny, we almost peed ourselves laughing. The service was a bit incompetent.

Waiting 30 minutes at the drive-in for a McSmart meal when nothing is going on is quite a lot

I waited over half an hour for my food. Two of the six terminals were broken, and one of them wouldn't process orders, but the money was still deducted from my account. I mentioned this several times at the counter, where I was met with a shrug and a "Your food has gone through." After 15 minutes, I was asked to order again, and it took 30 minutes for the order I had placed online to be processed. The food was also cold. This branch always strikes me as negative, but today will be my last visit.

The restrooms were simply disgusting... Everything was sticky, everything was dirty... The food was good, but the meat tasted weird. The packaging looked like it had been used three times, and the food inside looked like it had been thrown in... Never again...

Orders were delivered quickly, staff were friendly and polite. Food was good.

Year after year, I have to report that the cleanliness is getting worse. The tray trolleys are constantly overflowing. So is the trash can in the restroom. There are leftover food between the tables and on the floor. And special requests for orders sometimes look like they've already been on a rollercoaster ride. One can only hope that something will finally be done about it!

On Sunday, June 1, 2025, it was very busy shortly before 10 p.m., and the numerous staff present (especially at the drive-up counter) were obviously completely overwhelmed. A full 20 minutes of waiting time, no bill, no napkins, and instead of the mayo we ordered, we got ketchup.

Wouldn't recommend it. The toilet was very unhygienic and dirty, and the ChiliCheese burger had an indefinable smell.

The floor resembled an ice rink, completely greasy. There were no straws left, and the tables and chairs were dirty.

what extortionate prices 8.28€ for 2 bottles of water 😡

This is what it looks like… and smells like vomit…

As far as I know, a "McSmart Meal" consists of two cheeseburgers. I only got one, and the fries were lukewarm and soggy.

I ordered a dragon's tongue milkshake (pregnant) and it was filled with coffee. I went back and instead of apologizing, they just grinned and quickly made me a new one.

McDonald's is good, but I was sitting there and a man from this McDonald's, a worker, just kicked my chair and walked away.

I went to the McDrive at 3 a.m. and got raw meat. Awesome, is food poisoning part of the service?

Worst McDonald's I've ever visited. Unfriendly, dirty, long wait times.

I ordered a Big Taste Bacon Meal at the drive-thru after a client meeting. The employee asked me which Coke glass I wanted. It was a smoky blue. Unfortunately, I didn't get it. Whoever bagged it wasn't me. I was billed for it; it was on the receipt. Maybe it was the already overly friendly employee at the food counter. But maybe I'm doing him an injustice and he was just being friendly (in which case, feel free to count that as a compliment). Since the service at the Golden M is usually rather bored or unfriendly, his behavior under these circumstances makes me suspicious. I thought the glass was in the burger cone, otherwise I would have asked. But it wasn't there. Annoying, because it leaves a bad feeling. The food was okay, as was the wait.

A disaster!!! You wait 19 minutes at the car counter for breakfast?? But you should wait on the left side so that the times are not counted. This has nothing to do with “Almost”!!!

Waited 2 hours and 40 minutes for the food 😡 I'll never order from them again! And the best thing is things are missing and cold. And the driver smokes in the car next to the food...... Great

The touch interface on the computer works very poorly, the code scanner doesn't work, you had to be patient until you entered the order for three people, it was totally unpleasant in the toilets, the benches and tables were also dirty and you can see the staff standing around under the circumstances

Rarely there because the ordering machines usually don't work

I've tried to get a burger three times after the gym now. All three times I waited at least 10 minutes. Fast food works differently.

I eat Chicken McNuggets, cheeseburgers and the McRib for my life. Unfortunately, the quality of the food sometimes varies greatly, as does the quality of the service. But once or twice a month it's fun to get something from Mcces.

Unfortunately hardly recommended. Order took over 20 minutes to be served to the table. There was hardly any public traffic. Then the toy was missing from the HappyMeal. Upon request there was a choice of 3 games (instead of 7 (even though the new promotion only started a few days ago became). Toilet 🤢. I was only in there to wash my hands, that was enough!! It smelled terrible. No thanks. Never again!!

Cool Take a look at the photo Reality vs advertising Incredible Shame on you

Unfortunately, service staff don't know the word friendliness... Food came to the table cold... I'd rather not even talk about the cleanliness of the store

We ordered a shake. There were only cardboard straws, which got soggy extremely quickly - making it practically impossible to drink the shake! When asked to get a different straw or swap it, we were told: “One shake – one straw.” We had to leave a third of the shake in the cup. It almost seems like they want to get rid of customers. What also surprises me is that with drinks like Cola or Sprite you don't even get a straw for children anymore. Since when does McDonald's save so much on drinking straws for children? This is completely incomprehensible to me.

Unfortunately, it's getting worse and worse and, above all, things over 35 € are often forgotten. Just happened again, double cheeseburger and sauce was missing 🥵

It's not the first time we've eaten here, but today was the last straw. We ordered and waited for almost 30 minutes while at least 10 people came in after us and placed their orders. Even when we asked the name of our order we heard an uneducated mumble in response. When we got home and tried the food we discovered that a burger didn't match the order. Also the previous orders were incomplete (they had forgotten the burger, sauce etc).

We waited 25 minutes for the order, after 15 minutes of waiting we asked how long we had to wait but we didn't even get an answer... And the burger in the order wasn't the one we ordered.

Ordering food via Lieferando took 2 hours for the food to arrive and then a burger was still missing. I called 40 times but no one answered. I'll never order anything there again or go out to eat there. Not recommended

Yes, pleasant atmosphere, prompt service

Bad Kreuznach. The best, most competent and nicest employee is Sokol.😉

Greasy floor, you have to be careful not to slip. Food is cold, whether you eat in or takeout. Service is very poor, and communication problems are recurring.

Like every MC Donald's...same food, excellent service...too bad the toilets are very dirty

The employee was very rude when we asked something. It doesn't work at all!

I wanted a value-packed meal, you need a smartphone for that, I'm 60, what's all this nonsense, the last time I visited they deleted my app by mistake, everyone in the family has to show their app to see offers, is this the new family-friendliness? My wife is 57 and had to get out of the car and then get back in, I also wanted a value-packed meal, but it only came with cheese (a cheeseburger), and I hate cheese and am lactose intolerant (even my Rosuvastatin is available for those with intolerance), so I had to order the hamburgers packaged as cheeseburgers. Are these the new woke haram rules? Gender-fair, especially since 🍔 are cheaper than 🍔, I wanted beef and no arguments with the staff (also beef), is only Generation Z welcome now?

This was my last visit to this branch today, as the service is now very poor and the staff is also unfriendly. They are becoming more and more expensive so I can go to a restaurant and the guests are friendly.

I tried to order and the drive-thru staff gave me shit. Ergo, no more mc .

Burgers are always cold. The fries too

As always, the ice cream machine didn't work. Or no desire. Unfortunately no 🍨 🤨 today

Ate in the house. Terminals were a bit sluggish but it wasn't particularly bad. The floor was very slippery and there was leftover food on the floor at the tables. You could say it's normal for a Sunday, but I haven't noticed anything like that in other branches. The food came really quickly, I've had to wait longer elsewhere. Order complete except for one incorrect item. The wrong one was replaced without any problems.

Please check the take away orders before you leave, today I missed something that I ordered, Unfortunately that I know when I back to Home.

I was visiting you today and noticed the employee with the blue jacket, very friendly, courteous and polite. I have rarely felt treated so professionally. Thank you very much and see you soon.

Wait 25 minutes in the drive-in at 2 p.m. All screens broken - service annoying. Clearly in need of an overhaul in terms of fast food, service and functionality.

The coffee tastes good. But the staff is now mostly untrained and overwhelmed. Drinks with wrong ingredients etc.

I called after 2.5 hours because my order hadn't arrived yet. They said he would start processing the order now. I then ordered there twice more, both times things were forgotten to pack and I had to drive there to pick them up. Very bad service.

So I've been waiting here for my food at Mc Drive for 35 minutes. So I think that doesn't work at all. But food is delicious

Fuller than full on a Sunday afternoon. Food was okay but a lot of things were mixed up. But it came quickly and fresh.

Clean Restaurant. Nice workers. Super Manager .....very professional and friendly. Store is being managed by the right one :) The food looks and tastes great. Quick service. LOVE IT❤️

The order terminals don't work!

Very dirty week 3 times I walk in the evenings, my shoes are always dirty and stick to me. ((

Big praise to the staff, especially to the young man who wanted to bring the food to our table. Everyone was very friendly. This is no longer a given. Thanks!

Just don't order anything through Lieferando, if the food doesn't come after almost 2 hours, no one will answer the phone. They can hardly make any order right on site. Sometimes no one understands German or English. Really the store is the last one

I politely ask for a straw and don't get one. Because I only bought a cola (including the menu) and not a shake. Cannot drink without a straw for health reasons. Thanks for nothing!

It's always surprising that you can't manage even a simple order or that you miscount two packs of fries and only get one. Unfortunately, since we never eat there, we only notice it when we get home, which of course makes it even more annoying. It gets stupid when you use points to get a certain toy and that exact toy is forgotten, so the points are gone and you don't get anything. If anything, you can only order in here, you have to check your order on site, otherwise in case of doubt you only take half of it with you.

Well, you just go in for big Rösti✌️

People don't eat there. I've been there twice now with my boyfriend. Both times it came out at the top and there was also a stomach ache. Never again. 😒

I drive an extra 25 kilometers (one way) to get something to eat at night, arrive at the McDrive in Bad Kreuznach at 4:28 a.m., only to have the incompetent, unfriendly special students tell me that we're just closed!!! Although the opening hours are until 5 a.m.!!!!!!!!!! What's that supposed to mean??? So MC Donald's Kreuznach is just a disaster and I will NEVER visit this store AGAIN and will definitely tell EVERYONE about this impudence!!! THANKS FOR NOTHING, you amateurs...

Impudence!! I ordered via Lieferando. It's not just bad enough that I had to wait over an hour, but that half of my order was missing. And what I got was even partly wrong. (Ordered regular nuggets… got plant nuggets.) Plus everything was already COLD! But that wasn't all... I tried calling over 10 times. Permanently occupied for 20 minutes. After that it didn't work any more. I'm still waiting for them to get to it. Dear McDonald's Bad Kreuznach team, I expect a sincere apology from you!!! One of the worst McDonald's in the area!

Absolute catastrophe. I ordered for the first time and the complete salad and sauce were not there. No response to increased calls. The delivery time was 60 minutes.

In summary: Super unfriendly, fast food hardly fits, slow food would be the more appropriate name and no one here has ever heard of carbon dioxide in drinks.

Over 90min. Waiting for delivery.....well, it can happen when there's a lot going on, I thought. BUT...the food not only arrived completely late but also ice cold. Not lukewarm, it was COLD! The curly is totally hard... the fries are soggy and cold... the burgers are all COLD! The food ended up in the bin and we were pissed. Especially since it also cost a lot of money! There should be Let McDonald's come up with something! We definitely won't be ordering anything there again!

Overall, my visit to this McDonald's was okay, but there are a few points that could be improved in my opinion. The quality of the food is what you would expect from McDonald's - everything tastes good and is typical of the chain. However, the waiting times here are often significantly longer than I know from other branches. Even at times when there is not much going on, it often takes longer for the order to be ready. This spoils the impression, especially if you rely on a quick snack. The service is friendly, but you can tell that the staff is sometimes under stress, which perhaps explains the long waiting times. The cleanliness in the dining room could also receive a little more attention, especially at the tables and in the area of ​​the drinks machines. All in all, a mediocre McDonald's where you sometimes have to be patient. With a few improvements, this location could become much more pleasant.

Food was cold. Not so good this time.

Very tasty food, Good parking facilities, Incl. drive in, Slide available for the children. Highly recommended.

25 euros for food delivered cold. No longer edible after heating. That was the last time.

It's an ordinary McDonald's (restaurant) The technology is slow (automatic ordering) the “food” is normally contaminated with glutamate like everywhere else (it’s not a gourmet shop) Like everywhere else, toilets are filthy despite the “cleaning plan” Unfortunately, you always come back, even if you regret it afterwards But the coffee is really good

It's always the same! After every visit I get annoyed, even though I don't eat there anymore, only because my son wants a burger. Fast food completely loses its meaning because often - even though there isn't much going on - you have to wait a long time - especially at MC DRIVE. Then the food is either cold and soggy- or False. Dirty-dirty-ugh. From the tables, the floors and especially the toilets. Just disgusting.

There was no Monopoly sticker on my M Burger, my drink was spilled by the waitress and the food tasted like rat meat. But fries are very crispy.

Something is always forgotten 🤯