McDonald's in Euskirchen

I waited 45 minutes for the food, yes it's Saturday and yes, there were special requests, but sorry, that's just too long... The staff seemed overwhelmed and not eager to serve the increasingly annoyed customers.

Really now…..? It goes even slower... Crazy... Almost an hour waiting at the car counter for 3 burgers...

So before the renovation it was okay for a Mac Donalds. Since the renovation it has been an absolute disaster, today it took a whopping 50 minutes from ordering until the BigMac menu was ready. 50 minutes to get a cold burger. The “planner” who came up with this new restaurant concept should probably go back to university. In any case, the new restaurant concept is a clear deterioration in service and I will avoid this Mac Donalds from now on.

Service is very important here, you wait forever and in the end something is always missing. Never had a complete order here in Euskirchen. A year later and nothing has changed. Juice shop

Fluctuating quality sometimes good and then bad again

It's been a complete disaster since the renovation. Nothing happens quickly anymore. If you just want to eat something, you should bring time. Waiting half an hour for a Big Mac meal is simply not acceptable.

We waited almost 30 minutes for our order. Fast food was yesterday. At this MC Donald's it's definitely SLOWFOOD! 😡

The renovation could have been saved... The food is cold and a lot has been forgotten I thought I was at mc... You'll get more service from mom than here. And there's not that much going on.

It was very dirty, there was rubbish everywhere, the staff was completely overwhelmed and then they just made excuses. For me it was the worst MCDONALD'S to date.

25 minutes waiting time for a Mc Smart menu, underground, because we are in a "fast food restaurant" and not in a gourmet restaurant.

Just disgusting Cleaning lady makes conditions at the table....🤢🤢🤮just disgusting 🤢

Long waiting times, regardless of whether you eat on site or MC drive

And once again a cheeseburger was missing. That was the second time. You really have to control

I'm very sorry but they are totally overwhelmed and I wasn't happy with the service at all

Super nice staff when it's not very stressful

Waited 30 minutes for food. Longer to the curly fries. They were then very crispy. It no longer has anything to do with a fast food restaurant. P.s. There is a draft at the door like pike soup. A vestibule would have been appropriate.

Never experienced that you have to wait longer for your food in an empty McDonalds than with the star chef (ours was the only order - 35 minutes).

Which intern came up with the genius of building such a drive-in? Maybe driving on the highway and having to change lanes in a traffic jam was seen as a vision? In any case, more cars can now fit in, but it still takes longer. And no concept, but the drivers then have to agree among themselves who is allowed to drive. It's not worth it to me anymore. Just eaten somewhere else 🤷🏻‍♂️

Absolutely underground. Staff absolutely slow, overwhelmed and totally unfriendly. You order via machine and after waiting 45 minutes you are simply ignored and then called after another 10 minutes. Eat everything cold, of course. Never again

Before the conversion, it often took a long time in the drive-in, but since the two switches were on the outside it has become pure chaos. The food can make a big difference between good and bad, no matter what time you order, sometimes cold or warm, everything is included. But so far the staff has actually always been quite nice and accommodating; if something was wrong it was corrected.

Classic McDonald's. You get everything you know in the usual quality. We had to wait a little longer than usual.

Couldn't use coupons, there was no internet. 🛜 Otherwise everything is as usual, McDonald’s.

Weilerswist or Zülpich are much more worthwhile... they have much friendlier service and are much faster. Taking almost 40 minutes to order 5 burgers and then getting soggy is going too far in my opinion

It's been absolute chaos since the renovation! Waiting times are sometimes far too long and orders do not arrive in full. Some employees have definitely chosen the wrong job, friendliness comes last. Cleanliness should also be given a little more attention, such as cleaning the tables every now and then.

Went there today to eat there. Ordered from the machine and there was a constant error for the codes. After the order finally worked, my number was called and the tray was pushed towards me in a very unfriendly manner. The food was ok, but the drink was full of ice, making it hard to drink properly. I want to drink my drink and not ten ice cubes in one sip? After eating I thought about ordering something again using points — but lo and behold? My points were spent completely for nothing because I was rudely told at the counter that it was unnecessary because they no longer have the product. Couldn't they have given me something else in terms of the value of the points? Honestly a disgrace. Once and never again.

That's probably an impertinence. There's no sauce on it at all and you pay money for it. Shame on you

The behavior of the employees is terrible! Table service was self-service, we waited a long time to eat, then it was cold, salty, dirty and things were missing. The service runs around the tables with garbage bags and collects garbage even though you are at the table. There is also toilet duty at the same time and the toilets look like a mess just disgusting

Nyet so burner, in addition, employee performance has decreased. Quality was good as always, but the morale of the employees was low. In addition, something is often forgotten. Despite few visitors, the wait has been quite long.

Even after modernization, the store is not recommended. The employees in particular are apparently completely unsuitable for the job...

I waited for more than an hour today. I was told yes, wait, wait, wait the whole time. So that in the end I was told that my receipt was gone. The employees were definitely not even at the secondary school

This is once again a typical McDonald's phenomenon... Open until 2 a.m., delivery possible until 10 p.m. Using the McDonalds app you are tempted to order via McDelivery, forwarded to Lieferando with an 8€ voucher, where the message then pops up that you are not eligible for the voucher despite all the criteria being met and in the end Lieferando says that the store does not offer delivery. Great, working service in any case... gladly again... not.

The food took forever to get to us but a friendly and very courteous employee took the potatoes out of the fire (and fried them straight away)

Schon bei vielen Mc D gewesen aber sowas habe ich noch nie erlebt, unfreundlich, lustlos und nicht in der Lage Bestellungen so einzupacken wie bestellt. Das nach der Renovierung mehrfach erlebt‼️ Das war heute definitiv das letzte Mal!!

When we had finished eating, an employee came and asked if she should clear the table - that was really nice and of course not a given :)

Very long waiting time... fries unfortunately cold😤

Shitty service and the ice cream machine is always broken. Absolutely not recommended.

Plus points for the ambience after the renovation. In terms of personnel, however, there has been a significant decline since then. Over half an hour waiting time, with little traffic. The waitress is more interested in drinking his coffee in the corner than cleaning up the obvious trash he walks past 4 times. In general, cleaning requires a lot of improvement. Instead of standing around, you can clean the tables of old ketchup or make sure that the toilet floor no longer sticks. Speed ​​records are not broken in the kitchen either. It's hard to say whether my burger cooled down on the way to the table or while packing, but it was far from freshly prepared.

Disaster! We waited 30 minutes for our food. When it still didn't come, we got the money back and went to Burger King.

Das hat mit Fast Food nichts mehr zu tun. Wenn nach 30 MINUTEN kalte Pommes und Burger wortlos und mit mürrischer Miene auf den Tisch gestellt werden ist man im übertragenen Sinne bedient. Servietten muß man wohl selber mitbringen? Und wenn man danach fragt wird man nicht verstanden! Auf englisch gings dann! Nein, wir kommen nicht wieder.

One star is actually too many. Waited over 30 minutes for food and was laughed at when you asked. Staff absolutely unfriendly and rude! Not recommended at all!

Orders take longer than an hour. Coffee and McFlurry take over 30 minutes. The people who wanted their money back were initially turned away. After the money was emphatically demanded back, it was also handed over. That doesn't work. The only one who speaks to the customer is completely exhausted, but tries to remain nice and polite.

Ein Muss ab und zu wenn man Kinder hat. Und auch mir als Erwachsene schmeckt es. Ich finde die Bestellfunktion super. Da kann man ohne Druck überlegen, was man braucht, was bei dem vielfältigen Angebot auch notwendig ist.

Waiting time too long, waiting 30 minutes or more for the order

I had dinner here today with my wife and child. The order was placed and paid for via the terminal at 5:30 p.m. We then waited 35 minutes for a happy meal and two menus. There was nothing going on in the restaurant at that time! When the food was brought to our table, my wife's warp was so hard that it crumbled... there was no way it was fresh! Cheeseburgers, chicken burgers, nuggets and fries were cold and sticky. On two boards in McDonald's it says that the restaurant has a changing table in the sanitary area...but there isn't one! When we asked the (optical) shift manager, she cheated us out of an answer by running into the kitchen. A non-German-speaking employee who wiped all the free tables with just a damp cloth (without cleaning it in the meantime) answered "I don't have one" when asked about the changing table. I can't recommend this McDonald's at all.

So you waited a long time before, now even longer after the renovation. Ordered food and waited a whopping 35 minutes, eating cold so you should think about something 🤔 bad Mc in the whole area

The branch was clean and good, service was very nice and friendly...the only complaint was the toilet!!!

This McDonald's is the worst I've ever eaten at, the fries just taste mangy, greasy and unseasoned (a piece of the grain of salt every now and then). The nuggets taste like they've been there for 2 days, way too soft, taste OLD. Same with the burgers. They just taste incredibly old. Plus, the food is COLD when you pick it up!!! We don't even need to talk about the QR codes, they don't work and the points are deducted without the code being redeemed. There is one positive thing about the whole thing, the employees are relatively nice. Among other things, I think it's inappropriate that the chairs etc. are put up 2 hours before closing time and there is no longer an opportunity to sit down and eat there. Have a nice successful day! :) Unfortunately, since the store was renovated, I can only report negative things. Unfortunately very disappointed, I expected more.

No improvements after the renovation! Long waiting time etc. But always in Euskirchen why? In other branches or even countries it doesn't work here

Your new system is really great, EVEN longer waiting times. Someone with the A... must have thought🤣

Very modern branch. Very well maintained and clean. Staff friendly.

Once again, ordered items were not delivered. When asked to submit the missing item, they said that it was not possible because they had already taken the item out to get a free one.

Quite decent for a McDonald’s! Very, very friendly service! Eat as usual. Toilet very clean.

Terrible! Unfortunately zero stars is not possible... You wait half an hour for your food, which isn't even complete. When I asked politely that I would like my burger too, I was treated rudely! In addition, many tables were dirty, but an employee had time to stand in the corner and wait until he was allowed to carry an order to the table after ages... Then we only had 2 napkins and when we asked politely we were ignored and left standing stupidly. It's an absurdity what's going on here. Totally disorganized and that's with system catering! The staff unfriendly and ignorant! I would recommend going to another McDonalds. Given the prices, the waiting time and the service, you would definitely be better off in another restaurant. Before the renovation everything was a bit marginal, but now it's a disaster.

You don't need to drive there anymore. Waited almost 50 minutes until the food was ready. So much for fast food. And we weren't the only ones. There were more people waiting for their food than eating. And you can't beat it when it comes to unfriendliness.

I'm at McDonald's right now. After the renovation, the service worsened again instead of improving. Waiting time exceeds 35-40 minutes mark. (fast food restaurant???) Tables dirty not wiped down. (Would be carried out even after asking more badly than rightly) While we were waiting for the food, one of the employees at the drive-in counter opened the door, just took a chair without asking and slammed the door. (My son, who was actually sitting on this chair, was on the toilet at the time) The food was brought to the table. You can't expect a thank you from the employees. Instead, the tablet is slammed onto the table like a piece of cattle. Furthermore, the food was only lukewarm to cold. Unfortunately, even one star is too many here. And unfortunately, as expected and known from the past, they still don't manage to completely issue the order. (Something is always missing now.) I am extremely disappointed with this branch.

We stood in McDrive for half an hour. This is absolutely not okay. The employees can't seem to manage to serve people appropriately. That was the last time for us at the McDrive in Euskirchen.

Absoluter Horror. Immer wenn man hier ist, egal ob im Laden selbst oder am Mc Drive - und auch egal ob vor oder nach dem Umbau - man wartet einfach unnormal lange. Sind die immer gnadenlos unterbesetzt???? Oder unfähig????? Wenn es an der Besetzung liegt, wie kann es sein dass sich in JAHREN nichts ändert??????? Jedes Mal schwören wir uns, hier nicht mehr hinzufahren aber so viel Auswahl hat man ja hier nicht. Grauenhaft!!

Juice shop. 20 minutes of waiting, they don't make any progress and then everything is only lukewarm. Not again.

not recommended! that used to be better!

Unfortunately, since the renovation, it is no longer recommended to go to the drive-in here. 3 attempts and 3 times waiting in line in the car for between 40 and 60 minutes until we could receive the order.

We've been here several times. Before the renovation, people were waiting in line at the drive-thru for a long time. Since the renovation, we have stood here for a good hour every time. That's not true?! It was definitely the last time for us. The employees run around inside in a panic and mix up almost every order. Heap of chaos without organization!!! Got food after more than an hour and it wasn't good...

I've never seen a McDonald's like this!!!! The kitchen is full of people but complete chaos. After I placed my order at the machine and paid for it, I waited 45 (!!!) minutes for my food and when it was ready, 7 items were missing!! Which then took another 15 minutes during which the rest of it got cold. Never again!

Delicious for fast food fans. Fast and friendly table service.

Absolute disaster no matter what you order, fries or burgers everything is ice cold

Before the renovation, this McDonald's was absolutely standard. Not nice, every third visit something was forgotten when ordering. Now after the renovation, the McDonalds looks super chic. However, I didn't think the service could get any worse. Absolutely overwhelmed and unfriendly. We waited in front of Orr for 40 minutes and then clearly didn't feel like it anymore.

This branch of the chain was never the best. Unfortunately, things have gotten even worse since the renovation that was just completed. Today I ordered very simple cheese and chicken burgers twice each from one of the machines. I had to wait 45 minutes for the food. When I finally got my burgers they were still cold. Absolutely not satisfactory!! But then I didn't feel like it or had the time to complain anymore. When I looked into the kitchen and the rest of the staff, everything looked very relaxed even though there were around 15 customers waiting for their food. In the drive-in, however, with the 2 new ordering counters, the orders are apparently brought forward:( I was there for the last time today. Ambience is typical of chains. I had hoped for something more after the renovation.

I wanted normal chicken nuggts but I got plant-based chicken nuggets. It was really disgusting

Incredible . Waited 1 hour for the food, burger wrong and cold. Staff completely overwhelmed and unfriendly

I used McDrive. Great here because there are two order tracks. Otherwise, as usual good McDonalds quality. Recommended!

Extrem lange Wartezeit beim MacDrive… definitiv nicht zu empfehlen. Ansonsten üblicher Imbiss.. aber eben nicht schnell sondern langsam

Very unfriendly service (market manager) it wasn't immediately clear that card payment wasn't possible at the moment, it was only ordered afterwards and then they said card doesn't work at the moment then I wanted to tone it down and he immediately became very rude and said it wasn't possible because the food was Yes, now we ordered because we had all put it together, only one drink had to be left out. We then waited 30 minutes for our food as if it couldn't have been canceled. Especially since it was simply unfriendly. Luckily there are better McDonald's around here. This is definitely a no go. In addition, there was hardly anything going on, max. 10 people in the mc Donald mc drive was also empty, but the toilets looked like shit and several tables were very dirty and there were even spider webs on the lamp, sorry, that doesn't work at all...

I ordered there about a week ago, it wasn't busy, they forgot the nuggets. Since I come from Zülpich and unfortunately I didn't notice it in the car. This hasn't been reimbursed. That was my last visit and the burgers looked like hell. So expensive, things are always missing or wrong and the staff is also very unfriendly. So then I'd rather go to a restaurant and get it cheaper in the end and not have to give myself something like that!!

Staff don't make any progress, waiting times are too long

Little Mäces had to wait until someone came to the checkout. Staff wasn't that friendly.

Disaster. If you want to wait an hour for cold food, you can go here. Make the renovation a disaster

Underground Rarely have I experienced such bad staff as in the store. You wait ages for your food and are poisoned as a thank you. Unfriendliness coupled with a “rapid” pace and linguistic deficits. If you're hungry, it's better to walk a few meters further to the competition. But I see I'm not the only one complaining.

The new atmosphere has turned out great

Makes sense to make the McDrive 2 lanes, but not have any staff inside. At least you can no longer see how long the queue is from the outside. I've been standing here for almost 40 minutes and can't go forward or back. Next time I'll stop at the gas station to buy something to drink.

Unfortunately my visit to this restaurant today was not satisfactory. Even though the store was almost empty, the fries, both medium and small, were already cold when we received the order. This is really disappointing as fresh and hot fries should be a standard. The double cheeseburger that was ordered wasn't brought & after asking I just got a cheeseburger - so annoyed (almost 10 employees & 3 tables). On a positive note, the sauces, especially the sweet and sour sauce and the sweet chili sauce, tasted good and went well with the Chicken McNuggets. Overall, I would like what was ordered to be delivered. With an almost empty store it should be possible to serve warm and well prepared food.

I waited in the Mc drive for almost an hour to pick up cold food. It doesn't work at all. My order was no longer there either. Bad

This McDonald's is set up in such a way that ordering is probably designed exclusively via machines. Which means that you first have to queue at the machine and then wait forever for the delivery. I doubt that vending machines will make it quicker if there are 15-20 people waiting for their food afterwards. Individual requests cannot be taken into account at the machine either.... Terrible trend at McDonalds...

Food cold. Very long waiting times. Staff completely incompetent. Half of our order was missing. This McDonald's wasn't good before. But after the reopening it was unreasonable.

I have never been to a restaurant or fast food place that is so bad. But let's start with the positive aspects: - The facility corresponds to the latest franchise design End of positive aspects. For the rest: Despite ordering via the app, I waited around 25 minutes for it to be prepared. Compared to other people waiting, it was basically an express order. Meanwhile, there was enough time to observe the incompetent employees as not a single (!) of the admittedly very few orders was completed without errors. Sometimes fries were missing, sometimes burgers. It was a fun guessing game for all the customers. By the way: if you order via the app, your pickup number will be displayed there. Unfortunately, it disappears after a certain amount of time. The developer probably didn't expect the store to run so slowly. The shift manager took this as an opportunity to discuss with the customer in front of me, but then at some point realized that it was probably their shop's fault. At least then I didn't have to have the same debate with her. A real sense of achievement. So after having enough time to think through all of my life choices, I can't help but notice that this place might be better off being torn down. The service would not suffer. If you've read this far and are curious about what was missing from me: it was the drink. And that was contrary to the order with ice cubes. But the food was also cold. A dream.

Unfortunately things are getting worse there from month to month. This branch used to be a really good one, but unfortunately there is no longer any emphasis on customers, only on maximizing profits. Long waiting times. 1-2 order terminals are somehow always broken! But no one is responsible for the cash register. Only when the queue there is very long and the employees are asked several times if someone can please come to the checkout will someone be sent over after an annoyed look. Impossible! I've had to wait a long time several times at lunchtime and in the evening. Service employees are becoming fewer and fewer, resulting in long waiting times. The employees are generally not the fastest and sometimes seem overwhelmed. Too bad! Update September 1, 2024 after renovation: I waited over 40 minutes for my food and then asked for my money back. It's unbelievable what's happening there. Yes, Sunday evening there was a lot going on, but that's not possible. Many people complain about eating the wrong food, missing things and eating cold food. Not to mention the long waiting time. Nice gentleman worked really hard, but the system is just not designed to handle a lot of hungry people at the same time.

Just absolutely cheeky. First we waited at the counter for 15 minutes until we were served in the drive. Broken German, which was very difficult to understand through the intercom. After another 10 minutes of waiting, we were presented with 2 half-melted Mc Flurry. Not even fully filled. If I hadn't already been so annoyed they could have kept their rubbish.

Ordered 6 things wrong 3 times. Food doesn't taste good. Employees unfriendly. Since the mcs was rebuilt it's just been TRASH.

I've rarely eaten so badly. The food was really inedible. We had to wait a whole 30 minutes for the food and something was still missing. Food was packed into a bag for us to consume directly on site; they didn't have any trays at the moment. The shop is totally untidy and there is rubbish and full trays everywhere, toilets unhygienic and unusable. (It wasn't very busy) Employees were super unfriendly, job choice probably wasn't fully thought out.

So before the renovation, the McDonald's was better, now everything is a mess. Where are all the old employees, they were 100 times better. Fries not completely cooked through, orders not complete, etc. Garbage.

Because of the new drive, it's terrible you wait forever for your food or to even get to order... apparently far too few staff if you're planning on slamming two lanes into the drive👍

We waited almost an hour for our food. The order was almost ready when it was suddenly forgotten and then delivered to us cold. Coordination in the kitchen doesn't seem to go well. The cola even ended up making the cup soggy. Unfortunately, the staff was completely overwhelmed.

That has to be the cleanest McDonalds I’ve been to yet. The staff was friendly and the food was to us within 3 minutes of placing our order. They also had good music playing. The food was only a three star because if I’m being honest, it is fast food.

Currently under renovation, only McDrive! Back during Corona: As a guest you have to wear a mask and leave your details, but if the McDonald's employee brings the food to your table with the mask pulled down, none of that makes any sense!

In the middle of the renovation phase, containers for food distribution in the parking lot, catastrophic parking situation, no seating, only takeaway food

Very bad McDonald's. Rarely experienced such bad service. It takes forever to get something and it's so disgusting 🤮 dirty. Terrible. Never come back.

Every McDonald's is unique! But some may not be what you think. Still a good review

The staff is totally unfriendly. When it comes to the menu, they just put something in your bag without asking first what you want and then complain when you complain about it. The external appearance of the employees leaves something to be desired and they are accused of talking on the phone while the order is being prepared. Really the last one!! I'll never go there again!!

Worst McDonald's ever. The order terminals are not working properly. Accept a coupon codes. Neither by scanner nor by typing. Ordering via the cell phone app works somewhat, but only with a minimal selection of coupons. At the checkout you are ignored while at least 2 employees walk around haphazardly. We left again.

I've been sitting here for 30 minutes and still haven't gotten any food.... Unfortunately some of the staff are very unfriendly...

Et is like et is! A successful stop for coffee with a hot bag

So the fact that you can't go in after midnight even though the store is open until 5 remains a mystery to me