Burger King Euskirchen in Euskirchen

Food-wise, it's a Burger King like any other. But that was it. If you use the drive-thru, everything may be okay. However, if you want to eat on site, it's an 'experience'. You have to order at the counter (no self-service terminals) with employees who are clearly overwhelmed. Orders are accepted by several people before anything is processed. You don't receive a receipt and you have to hope that everything you ordered and paid for is on the tray at the end. Cleanliness in the dining room seems to be a foreign concept, the floor and tables are sticky, the tray trolleys are overflowing and we'd better not even talk about the toilets...

I ordered food at around 10 p.m. At 11:30 p.m. I get a call that the driver was unfortunately canceled. It's a disgrace that the call only comes an hour and a half later. The store is absolutely not recommended. Absolute cheek, didn't expect anything and still disappointed.

Was there at 10:01am. Chairs were still upstairs. Door was closed. Then I went to McDonalds.

It can't be that you always have to wait 2 to 3 hours and the food arrives cold and it's done differently

the place is terrible my wife is starving and I am eating my hair because the delivery person didn't show up after 3 hours. I ask for help, I'm hungry!

We wanted to give Burger King another chance. But recently two younger girls have been working there. My family and I had to wait longer for our food because the two of them preferred chatting and giggling rather than taking care of the orders. Pretty rude if you ask me. It also seemed to us that when other younger people came into the store who knew the two of them well, they were given an early order and received their food earlier than we did. That was the last time we were there...

Once again an order is incorrect and not complete.

Everything was great. Service nice and friendly. Top

Never again! There are signs everywhere telling you which current events you don't want to take part in. No self-service terminals, so waiting in line for ONE service. After 18 minutes in the queue I gave up, luckily the nearest McDonald's wasn't far away.

Solid Burger King, never had any problems. Sometimes the waiting times in the drive are a bit long, but bearable.

At this Burger King, only drive makes sense because you have to wait forever inside.

Is a fast food chain. Food is quite okay. It's just a shame that there was no ice cream last time.

Clearly inexperienced staff at the checkout. A working speed like a turtle laying eggs. This resulted in a significant queue and customers were visibly frustrated. The kitchen staff had to step in to help several times. But they also managed to serve my cheeseburger without cheese. Half of the curly fries were mixed with fries. I prefer the following quote @Burgerking: Either you train the staff better or you'd better close this branch completely. The reviews from the last few months clearly show that there is a systematic problem in this branch.

Worst Burgerning Ever! Our food was delicious. We were there with our daughter at the beginning of August. After a long wait we got our food and then we played outside on the slide. The other day we got a letter saying that we should pay €48!!!!!! because we parked in the parking lot. Is it actually still possible??! The page says FREE PARKING!!! I'm incredibly angry and it was the last time I was in this JUICE STORE!!! This is how you can scare away your customers...really really rude.

Were there this afternoon. There were 8 of us so it was a bigger one An order. The lady at the checkout was totally annoyed and unfriendly. The fries were totally hard. The children had chilli cheese burgers instead of hamburgers on the menu. And everything tasted old. Tables not clean, toilets no paper. Toys were only given after request. Never again for that price!!!

Worst Burger King restaurant i have visited, order took very long and there was a huge queue with customers. Drinks were wrong and the soda's were not properly mixed.

Actually, minus stars should be allowed because after a late shift at 32 degrees you're not looking forward to an ice cream with smarties and you're just disappointed 2.99 for rubbish thanks for nothing

Incompetent staff who don't want to work and take it out on the customers! Black-haired young employee who should rather study the menus again instead of standing in front of you fanning yourself with something and wanting to whitewash you with the nuggets sweet and sour sauce "doesn't work"?! Small children can get Coke to King Jr. without asking. There is and a sticker album of the European Championship, which is long history, and Transformers toys should be in the bag! The many bad reviews actually say it all - this is just further confirmation of it!

Food is what you expect from Burger King, the rest is absolute rubbish and not recommended

I will not enter this Burger King store again. It doesn't work at all. I got a ticket for €48 because I parked at Burger King and ate something there with friends. Burger King has hired a company to monitor the parking lot, after 90 minutes you get a ticket for parking too long. Not at all from Burger King. If you provide proof that you ate there, the ticket will be deleted. Who keeps the receipts, luckily I paid with a debit card. On the day I got the ticket, the service from the staff was poor and various machines were broken (ice cream machine).

So I'm standing at the checkout and watching my food being packed up. The colleague probably cares more about her own appearance than service. No trace of fast food. I bet your food will get cold while you watch...

We were at bk again after a long time and had to wait an hour for our order... it really can't be that on a Sunday when there's such a crowd there's no one to stand next to the lady to train... no one helps her. ...

Worst Burger King branch I've ever experienced!!!

Citizen King - Euskirchen Basically everything is ok for a fast food restaurant. The Burger King in Euskirchen is usually the one employee Most are friendly and orders are processed quickly. However, sometimes there can be longer waiting times or errors when placing orders. My observation; if you have younger employees If you work together in a shift and with your cell phone in your back pocket, it's no surprise that orders are often not taken correctly... Definitely with my head not on the matter...mine at work.

Absolute impudence! (preferably given 0 stars) Waited 2 hours for our food to be delivered and then with the outrageous answer "Burger King Voll" they seriously never go there again.

Slowest drive ever. We waited 25 minutes for 3 burgers, 1x fries & 2 drinks and there were 3 guests in the restaurant.

Employees were friendly, I got the wrong drink Something was always forgotten or mixed up. Toilets aren't really hygienic either.

First and last time Burger King.

Ordered food via Lieferando, no delivery after more than 2 hours. Nobody answers the phone, even after trying 20 times. There is no information pb and when the food arrives that the order is not updated.

Cleanliness is clearly improving, especially in the area of ​​sanitary facilities

Ordered on Lieferando at 10:30 p.m. and estimated delivery time should be 11:39 p.m. It's almost 12:30 a.m. and nothing has arrived. Nobody answers the phone and you can't track your order either. Bad …

Burgers "my way", even more complicated orders like mine are no problem

Portions felt significantly smaller, restaurant could use some basic cleaning, lamps full of dust and flies, tables sticky

The food was, as you would expect from Burger King, great and tasty for me. The staff were friendly and good, nothing was forgotten. In the store itself, you had to order at the cash registers like before; unfortunately there were no self-order terminals. The toilets were catastrophic; the men's only seated toilet was completely dirty and blocked. In the men's and women's toilets there was no soap for washing and there was no paper for drying and the drying fans were also broken.

Ordered two burgers with cheese and bacon. I got one with bacon and one with cheese. Insanely good service😭

Unreasonable conditions Takes way too long Employees should receive training on how to sensibly process customers in a long line Long queue and each customer is served individually and their order is ready Instead of letting a few more customers order... But no

The order was incomplete and the wrong items were placed on the tablet. Ordered curly fries and got fries for the same price… Service was well... I don't want to say much and the ambience was just Burger King... unfortunately it wasn't clean either despite the few people.

The food was delicious and the service was friendly but stressful. The ambience was quite loud and stressful

I came at noon, I have dinner, it's very slow

Waited for two hours, no one answered the customer support hotline and the restaurant didn't answer at all. The app said delivery time was one hour. It's already been two hours for delivery!!! This shop should be closed. We have already paid online. If there is no refund, I will take legal action, especially since it is binding.

Mega slow staff. Waited over 30 minutes for the order to be taken. Then another 20 until the burgers were done. Then they were still cold. Ridiculous

Quality varies, but mostly good. Waiting times are sometimes very long even when there is nothing going on.

It's been really good for a long time. Guess because there was little going on or new management.

The dirtiest Burger King I've seen simply waited 45 minutes for burgers and in the end moved the food to KFC and got the money back. The employees can't even walk normally in the kitchen area because the floor is completely greasy. The tables were all full of garbage and the floor was full Just so sticky that I was really afraid of losing my shoes there. I'll never set foot in the store again. The health authorities should really take a closer look at the store because it's not in the same class as Burger King

It's been a long time since I've experienced such unmotivated service as in the store. Don't come from the pots. You can steal their shoes while running. If you don't feel like doing this job, then find someone else. It can't be that it takes 20 minutes until it's your turn and then at least 15 more until you have your food. We don't even want to talk about cleanliness.

I ordered my food through Lieferando, after 50 minutes someone from Burger King called me to tell me that they weren't delivering today. But they realize that early 😡

Unfortunately no order screens, but there is a friendly man behind the cash register. He did everything at his own pace. Furthermore, the food was tasty and hot.

Basically the food was OK and the service was very good. The only thing that could be changed is the ambience. (The screws from a stool that no longer existed were sticking out of the ground with sharp edges.

Music too loud Empty fast food Nobody spoke English But good food

Friendly staff even if you often have to wait longer

Ate there again after a long time. Employees seem uninterested. Cleanliness leaves a lot to be desired. I wasn't even asked for a drink with the menu, there was Cola in the cash register. I had to pay 50 cents extra for mayo or ketchup on the menu. There was no skimping on the salt for the fries, as there was plenty of it. The burger patty gave me a strange impression. Conclusion: Better not...

The employee with the longer hair was very correct, give him a raise

We ordered to take away but it was put on a tray for us. After we said that we wanted to take away, we were given a drink holder and two bags and asked to pack them ourselves. Nothing has changed BK Euskirchen is and remains a dirty shop.

Over 30 minutes waiting time at the drive in. Products not prepared to standard. Whopper with a tomato, an onion ring and 2 cucumbers. Very sad, outside area not maintained. Schloss Burger again conspicuous by Team Wallraff. Shame... Restaurant opens whenever it wants. You are left standing in the drive, even though the branch should be open. As you drive up, a histeristic employee comes running out of the guest area and shows with her hand that it is closed... It was 10.10 a.m. According to the notice, it opens Restaurant at 10 a.m.....Often given chances...every time the restaurant in Euskirchen screws them up.....You don't feel like going to BK anymore, no matter where....Then it's better to go to KFC or McDonald's. On the last visit everything was great, but shortly after opening in the morning. The burgers were topped to standard and super tasty. Cleanliness can still be improved. Staff very friendly.

Good food for fast food. Fresh and much more vegan and tasty options than ever...

They can't get anything done. Every time something is missing and when you point it out you are treated disrespectfully. Bottom drawer . You pay money for food you don't receive. The workers urgently need to be replaced

It's been a long time since I went to the BK today and was pleasantly surprised. The burgers were good and hot. Unfortunately it took forever until we were greeted and we could order. Even though we were the only guests. However, would go again.

A condition that I have never had to see in a restaurant. As I drove up to the parking lot, I saw a sight that almost made me turn back. Trash cans in the outdoor area are jam-packed, the entire parking lot and the street are full of trash. And that at 11 a.m. Sunday morning. This makes you wonder whether it is too cold outside for the staff to quickly clean or keep the outdoor area clean. Indoors pretty much the same game. Garbage was collecting in front of the door. If my wife hadn't had such a huge craving for Burger King, we would have turned around right at the door. Only the burgers were okay, which is why I at least give it a 2nd star. And with hardly any sauce. Simply a disaster. The only positive thing was the two burgers I ordered. Unfortunately, I cannot recommend this Burger King in any way.

Not exactly the fastest FAST FOOD

They delivered to me 2 hours after my order and with cold food. a real disaster

Ordered very bad food and it didn't arrive, not even a message that it was too busy, you call and there's no one answering the phone, and it's happened more than once, and a star comes from me 👍

It always depends on which crew is on duty. A few weeks ago there was a young man there who basically ran the place by himself and everything was great. The food was fresh and hot, desserts were delicious, it was quick, the floor in the kitchen area was not slippery, toilets were comparatively clean. Last time, very young people. And that's where the disgust begins for me when they slide across the floor in the kitchen because everything is disgusting, you grab your hair, pick your ear and nose, scratch your butt and then touch food. I won't get you started on tables, toilets and outdoor areas. Order incomplete, food cold and loveless. You could certainly occasionally look after the area from the entrance along the ring under the bridge, pick up rubbish and make sure that there are no people living in the bushes who are defecating there, etc. I don't know if it's up to the operator, but in I feel the same way at at least one of the franchisee's other branches; I now simply find it unsavory, not to say repulsive, to even enter the area.

There were three cars in front of us at the drive through. After 25 (!) minutes waiting, we could finally order. Very unprofessional.

People tend to forget to give change. There wasn't much going on!

Tastes just like Burger King. The staff has always been very nice.

We were there at lunchtime and there wasn't much going on. We were served immediately and had our menus within a very short time. There was nothing to complain about about the food. The service was friendly and helpful. The rooms were also very nice. Toilets clean. There was really nothing to complain about. We would love to come back!!!!!

I don't know why people still buy fast food there. - Eat lukewarm. - It took over 40 minutes to order: Bacon King Menu and 3 Chilichees Burgers. - The shop itself is dirty and filthy. Places like this should be closed!!! It doesn't work at all.

The food was okay but the service took so long for the food that you could have shopped at Rewe 20 times

For the third time what's missing is service that just sucks 🤮 If I order Fanta I get Fanta but without the taste I order a coupon and I get something completely different

Fast and professional service. Kind and courteous. Recommendation

Unfortunately only one condition, so only one cash register!

Ordered there for the third time today. 2 out of 3 didn't even arrive. The one order that arrived came after almost 2 hours and was not what I ordered. Clearly a total failure as a delivery service.

Went there today after visiting a thermal spa and a friend had a circulatory collapse. The staff reacted great and quickly! Felt in good hands.

Nice employees no machine order and citizens are good. Lots of traffic noise.

Nice and very helpful staff. Food for the price is outrageously modest (to put it nicely). This affects every Burger King and its direct competitors. Only the competitor with the "S" in the name offers fresh "food" (side dishes. The meat is sometimes just as terrible) at also proud prices. But at least there you get full, you can customize your food a little and you can see how it is prepared. Years later we tried Burger King again and found that only the prices were increased. Everything else is the same or worse. The coupons are of no use either. Even with a coupon we find the prices outrageous. The "ambience" in the "restaurant" is so horrible... It really can't get any louder. If you wanted to bring a little more transparency into the preparation with the open kitchen, it backfired. You can't really see anything anyway, but the volume comes through wonderfully. If I want to spit on a citizen, I can do it in this “open kitchen”. Of course, I don't want to imply that this is common practice, but the possibility exists with unpopular customers. At least the fries are quite good... But our deep fryer can do that too. No recommendation. I would tend to boycott this type of nutrition so that the operators above the franchise can think about it. As always, it's all about money. If it doesn't come in anymore, we'll think about it...

To be honest, I order here a few times while I'm at work because of the delivery service. My order was supposed to arrive 20 minutes ago, but no, nothing is there. I can't even try to reach the store by phone because I'm being pushed away all the time. That was the last time I ordered something here. Customer lost!!!

The bacon wasn't crispy and the burger bread was old. Fries were fried in old oil and were not edible. Not recommended

I sometimes work with people with disabilities and have never met people like I did at the counter at this Burger King. I only ordered a large Fanta, got a small cola and had to pay 6.90. When I complained, it was assumed that I had ordered chili cheese nuggets and a burger, which I also received. Unfortunately I only got a small Coke for a large Fanta that I ordered. The service is bottom drawer, no one wants to work and they serve a new customer every 20 minutes. Once and never again!!!

very nice experience! Good and fresh food and clean restaurant. Nice service

Unfortunately not so nice. Parking lot, garbage cans, tables, floor, windows, dirty. There was nothing going on, nobody was working. Welcome!!Look at it from top to bottom included.Citizens were cold, that's not possible.Maybe the rating will help to get some steam back into the place.

We were standing alone at the counter of the Burger King restaurant at 1:25 p.m. on a Saturday afternoon. After 7 minutes of no one taking care of us, I asked if the shop was closed or if anyone else was coming. Three people walked around the store and then I was told I had to be patient. Never ever! Absolutely unmotivated and unfriendly staff. You can do without something like that

The staff doesn't seem to want to serve customers. Friendliness seems a foreign word. The employees then park the delivery vehicles in the disabled parking spaces in front of the door. A customer today had to park further away and complained! Toilets are dirty and broken.

Fast food is different. The waiting time for the food we ordered was quite long even though it was actually very quiet when we were there.

Honestly. It's a shame about the money at this point. Burger old, chili cheese nuggets ultra salt under cold, fries limp, 2 positions first forgotten, then cold... The place is cuddly 🤷🏻‍♂️. Depending on the location, I like to go to Burger King, but I won't go there again. Even the hot brownie with ice cream was nothing, I've never experienced that before.

Long waiting time 20 minutes. Foolish employees, western fries mixed with normal fries for €3.99, which is a disgrace. Trash everywhere on the tables and the cart was almost bursting with trash. Never again

With a few exceptions, the staff is unsustainable. There was no sign of a greeting at the drive in. Will you just say “Yeah?” said. Questions about offers cannot be answered, you should look in the app yourself. Food also tastes less good than in BKs in other cities. At least pretty quickly. It's just Euskirchen 🤷🏻‍♂️

Very friendly service. The food was hot and ready quickly.

Удобный паркинг, быстрый заезд.

Falschen Burger bekommen, obwohl nur zwei bestellt. Coupons und Paybacknummer muss per Hand eingeben werden (das im Jahr 2024🙄). Ich war auf der Toilette nur Hände waschen. Waschbeken sieht nicht toll aus. Hände trocknen nicht möglich. Trockner hat nicht funktioniert.

War früher mal besser. Die Damentoilette war unsauber. Der Wasserhahn war defekt. Keine Möglichkeit die Hände zu waschen.

Die Burger 🍔 sind typisch Burger King sollte jeder kennen. Sieht meistens nicht aus wie auf den Bildern, aber immerhin alles heiß 🔥 serviert. Die Filiale scheint grundsätzlich unter besetzt (deswegen nur 3*) und man darf nicht mit Zeitdruck hierher kommen. Bedienung freundlich, aber alles sehr träge. Das Ambiente kann mal überholt werden. Da ist die direkte Konkurrenz weiter. Direkte Fragen gerne an Insta; @heiko.brs

Bei mir um die Ecke.. Für den schnellen Imbiss mit Gutscheinen O.K. 🤷‍♂️

Fritten waren Heiß, Burger auch. Alles gut.

Es schmeckt sehr lecker und das ESsen war schön heiß. Bedienung ist freundlich und alles ist sauber

Tja...leider bin ich schon länger aus dem Teenyalter raus und kenne mich die schöne alte Zeit. Heute verliert sich Ketchup,Gurkenscheiben, Käse und ein Size Zero Patty in einem Furz trockenen Burgerbun..Die Chicken Nuggets..sorry Panade mit etwas Hühnchenanteil..und mit neuer Rezeptur...verlangen schon viel Fantasie. Selten so etwas trostloses gegessen. Hinzu kam der Service, der keinerlei Interesse hatte etwas zu verkaufen...weder Nachfrage nach Getränk oder Sauce...passte alles zum Essen. Nicht unerwähnt lassen möchte ich den männlichen Kollegen, dem das alles aufgefallen war und zu retten versuchte nicht unerwähnt lassen...ein Lichtblick in der Dunkelheit.

Was die Sauberkeit betrifft, sind sie sehr mangelhaft. Sie schauen nicht einmal auf diejenigen, die draußen sitzen. 0 Dienste!

Der einzige Lichtblick war die sehr freundliche Mitarbeiterin am Schalter. Das Essen eine reine Katastrophe, kalter Burger, matschige Pommes und die Chili Cheese Soße kann man auch als Nachtisch servieren, so süß ist die. Grauenhaft.

Man muss immer sein essen nachschauen ob es wirklich frisch zubereitet ist. Es ist mir schon mehrmals passiert, dass ich das zurück gegeben habe und gesagt habe bitte frisch machen. Das kann bei einer Bestellung von 15,00 Euro erwarten .

Warte seit 2 Stunden auf mein Essen amk macht mal eure Arbeit richtig hab Hunger

Explosionsartiger Sprühschi.. War immer gerne Kunde aber jetzt nie wieder!