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Basierend auf 1.399 Bewertungen gefunden auf 2 Websites

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Nº 70 unter 82 unter Euskirchen

KUNDEN KOMMENTIEREN IHRE..fleischschonmuss
Ergebnis
StellungnahmenHinweisGoogle1.3983.9TripAdvisor12.0

comment_iconStellungnahmen

We were there for the first time today. It was clean and tidy. The staff was friendly. The food was hot and freshly prepared.

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Ruth Windeck . 2024-12-17

WEITERE KOMMENTARE IN Google

Always nice and friendly service from the employees both in the drive-in and in the store.

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Jessica Schaefer . 2024-12-09

WEITERE KOMMENTARE IN Google

The slightly older employee is extremely personable and friendly. Unfortunately, if this person has a break or is not there, the replacement is unfriendly. Food is great, the wrap is great.

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Christiane M. . 2024-12-04

WEITERE KOMMENTARE IN Google

Der Fett Geruch im gesamten Restaurant ist zu stark

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Nusja Makarewiz . 2024-11-25

WEITERE KOMMENTARE IN Google

Tasted wonderful. Nice employees!

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GG (GV) . 2024-11-25

WEITERE KOMMENTARE IN Google

Good meat, it's just a shame that the app contains menus that no longer exist.

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Ariana Huth . 2024-11-22

WEITERE KOMMENTARE IN Google

We don't like it anymore since the renovation, we were there several times and it was never what we wanted and it's also now super overpriced. If there is actually no more milkshake, then finally change your menu.

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Stefanie Pkn . 2024-11-13

WEITERE KOMMENTARE IN Google

Clean place, quick and good preparation

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Ute Killmer . 2024-11-10

WEITERE KOMMENTARE IN Google

Super friendly and great service at the drive in!

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Ellen McMillan . 2024-11-09

WEITERE KOMMENTARE IN Google

Regular Pepsi is no longer offered here but only the disgusting sweetener "Zero"... 👎

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NightHawk . 2024-11-04

WEITERE KOMMENTARE IN Google

Friendly employees and good food, the chicken did not smell bad and was fried well.

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Alireza Nouri . 2024-10-31

WEITERE KOMMENTARE IN Google

Very clean and newly furnished. Staff were very friendly and ordered food was brought to the table.

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Cindy Breit . 2024-10-24

WEITERE KOMMENTARE IN Google

Here at KFC they work with a minimum of staff. You have to enter the order into an ordering computer, tap the drinks yourself, and collect your order yourself. The ordering computer is not customer friendly and the procedure is unclear in some areas. I had to start over three times. The food is like everywhere at KFC, so you know exactly what you're getting. Furthermore, it is an unpleasant space where you are happy when you can get up again after having eaten. I'll never come here again!

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Thei Willen . 2024-10-24

WEITERE KOMMENTARE IN Google

Leider eine totale Drecksbude geworden.Hinter der Theke sieht man heruntergefallenes Fleisch, vor der Theke kleben dir auf dem Weg zum müllbeladenen Tisch die Schuhe am Boden fest.Obwohl nicht viel los war schafft ihr es nicht das Lokal etwas sauber zu halten?Echt schade,war mal gut hier anfangs.

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D K . 2024-10-23

WEITERE KOMMENTARE IN Google

I like this kfc the chicken is crispy and seasoned the fries are tasty the service is funny i like the kfc original sauce there overall pretty good kfc ngl

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nicholas . 2024-10-19

WEITERE KOMMENTARE IN Google

Funny staff (Usman), great service Always laugh when you come in.

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Keanu 22 . 2024-10-18

WEITERE KOMMENTARE IN Google

I had 20 kilos of hair in my fries and still ate it.

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flacko “flacko” . 2024-10-14

WEITERE KOMMENTARE IN Google

Ordered online via app for pickup. Everything went smoothly, quickly.

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Fabian Seidel . 2024-10-14

WEITERE KOMMENTARE IN Google

Very good staff invite clean good food

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Peter Peter . 2024-10-11

WEITERE KOMMENTARE IN Google

It was very tasty and I'm satisfied. Staff are friendly and the food is delicious

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Daniel Korotezky . 2024-10-11

WEITERE KOMMENTARE IN Google

Good store, best employees, nice employees, delicious food, clean store

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xeraay . 2024-10-11

WEITERE KOMMENTARE IN Google

The food was freshly prepared, but was still ready quickly. The staff were very attentive and friendly.

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Björn-Hendrik Völkel . 2024-09-29

WEITERE KOMMENTARE IN Google

Fast service, delicious food. All good 🙂

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Petra Röser . 2024-09-17

WEITERE KOMMENTARE IN Google

Great service, friendly staff, and the tastiest KfC in Europe 🥰

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Pandelis Kyropoulos . 2024-09-15

WEITERE KOMMENTARE IN Google

Mega store, great food and also visually very beautiful. Top employees and very correct!!

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Luke . 2024-09-11

WEITERE KOMMENTARE IN Google

Great, nice service, nice shop, the food is better than in all other branches, Cologne, Roitzheim and everything else. You can taste love.

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Joshua Hartmann . 2024-09-11

WEITERE KOMMENTARE IN Google

Very nice staff with strollers. helped us in and out without standing next to them. Not obvious

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Jere R . 2024-09-09

WEITERE KOMMENTARE IN Google

15 minutes wait in the drive, no bits or striptiz ordered! Staff looks very high and like they just got out of bed...crumbs in their eyes, unshaven. Not recommended this local

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Wojtek Sobczak . 2024-09-06

WEITERE KOMMENTARE IN Google

Great staff, and the food tastes great

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Horizon77 . 2024-09-05

WEITERE KOMMENTARE IN Google

usman is the best food is great shop is clean

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Filip Atanasov . 2024-09-05

WEITERE KOMMENTARE IN Google

usman is the best, the food is great and the shop is clean

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Anxhelo 65 . 2024-09-05

WEITERE KOMMENTARE IN Google

usman is the best, food delicious

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Finn Lanzrath . 2024-09-05

WEITERE KOMMENTARE IN Google

Bought dinner at KFC this evening. I took a bite of the second hot wing and had a hair in my mouth. What you also have to say, in contrast to before, is that chicken meat tastes very old, and we were very disgusted by this. We drove over 70 km. If KFC is going to raise prices then the quality should also be right.

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Amanda Kesseler . 2024-09-05

WEITERE KOMMENTARE IN Google

The food was very good, the usman is funny man

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Flamur Thaqi . 2024-09-05

WEITERE KOMMENTARE IN Google

Eating well. Let's just say it was hot, but tasty and worthwhile is different. The meat was very fatty. Fries were sufficient, but the chili cheese sauce wasn't remotely spicy and the cheese tasted like feet that had fallen asleep. Service? Which service? The cup we were given? Ambience: at least cleaner than some other fast food restaurants.

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Sonja Krämer . 2024-09-04

WEITERE KOMMENTARE IN Google

Very friendly staff and clean store!! Always my pleasure

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Kevin Piron . 2024-09-01

WEITERE KOMMENTARE IN Google

Everyone with workers is very nice especially Usman

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Hanno Alvarez . 2024-08-28

WEITERE KOMMENTARE IN Google

great service, fresh food, everything was great

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Krok Jigga . 2024-08-28

WEITERE KOMMENTARE IN Google

Great thing here, I love Guzman, nicest employee

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Tim Schmidt . 2024-08-28

WEITERE KOMMENTARE IN Google

Finally a KFC that suits my taste again. Quick and fresh preparation of the ordered food, clean furniture, etc. That's exactly how it should be. I've been here several times and haven't been disappointed yet. However, KFC has increased its prices significantly recently...we'll be curious to see how that develops further. On the subject of KFC and disappointment: If you're into that, you definitely have to go FRECHEN. Anyone who loves lukewarm food and dirty furniture must definitely visit the KFC in FRECHEN.

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M. Reckete . 2024-08-27

WEITERE KOMMENTARE IN Google

This KFC was another example of this food chain. What I think is a shame is that they no longer have any drinks without zero sugar.

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Danny 16v . 2024-08-25

WEITERE KOMMENTARE IN Google

Today I went to KFC with my family and we ordered several menu items for around €40. We know that the portions at KFC aren't huge, so we generally don't have a problem with that. However, this time we had a very disappointing incident. One of our menus included a crispy cheese burger. To our surprise, the burger consisted of a tiny piece of meat - so small that a large part of the bun was left without meat. Of course, that wasn't what we expect from a burger. I then politely contacted the manager to clarify the situation. Unfortunately, it was politely but firmly explained to me that it was “normal” that only a very small piece of meat was served on this burger. While I understand standards, I find it unacceptable that a guest essentially gets a burger with almost no chicken. When I pointed out that this wasn't appropriate, I simply received the answer that it was "normal". Overall this visit was disappointing and I hope KFC puts more emphasis on the quality and quantity of their products in the future. Customers should feel that they are getting an appropriate product for their money.

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Sergej Menovschikov . 2024-08-24

WEITERE KOMMENTARE IN Google

I was there yesterday to order something to take away. This branch was well attended. But I was surprised that only one cash register was open and apparently a new employee was trained at the one open cash register. You also have to pay a little attention to your dishes, which I can understand since the poultry is baked. It took a while until I could place my order. The staff is very friendly and tries very hard to make the customer happy. You pay in cash or via EC card. The dishes we ordered were very tasty and I can highly recommend this branch. This branch is located in a shopping center and two weight rooms. If you have trained too much and are afraid that you have lost too much weight, you can gain back the weight you lost 😜🤣

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Anthony Münster (Thony) . 2024-08-14

WEITERE KOMMENTARE IN Google

I haven't been to KFC for a while...but after what I experienced today, it will be the last time for me: All drinks are only available as a zero version..... WHY???? Are you trying to convince people that Zero products are supposed to be healthier?!?! Disgusting!!! Unfortunately, when I asked why this was the case, the friendly employee was unable to give me an answer. The food was fresh and tasty...but a bit small for the price (a mini wrap + fries + drink just under 12.00 euros). The best thing, however, was the toilets... Apparently all genders are now allowed to share a toilet room... male, female and also "diverse". Sorry, but THAT doesn't work at all!!!!! As a woman, I do NOT feel comfortable when men and everything else is allowed into a once protected space (because it is intimate!!!)!!! In the end, I didn't care about the missing mirrors above the washbasins... So KFC, what's this nonsense???? Just a shame!!!!!

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Sabrina Dick . 2024-07-30

WEITERE KOMMENTARE IN Google

Food was fine. Only had to go back for the correct sauces. Playground was unfortunately closed.

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Yvette Schütte . 2024-07-25

WEITERE KOMMENTARE IN Google

KFC wasn't my first time, I was always looking forward to KFC but this one here in Euskirchen is the last. The staff is unkempt and nasty. It took 12 minutes for 1 citizen for 4 customers I can understand why the shop is buzzing and that fast food takes 8 to 10 minutes at most In any case, the staff is the reason why the shop isn't running. It's a shame for kfc euskirchen

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Ajnur Asik . 2024-07-23

WEITERE KOMMENTARE IN Google

I am really disappointed with my visit to KFC in Euskirchen. The quality of the food has deteriorated significantly compared to before. The meat was completely dried out and tasted old, as if it had been sitting around all day. In addition, the portions have become much smaller, which is completely unacceptable given the sharp increase in prices. I used to enjoy eating here, but the current situation is just sad. For the money (€30 for 2 small menus) you can get much better quality and larger portions elsewhere. The service wasn't particularly friendly or helpful either. I definitely won't be coming back and can't recommend this location to anyone. Absolutely not worth the money!

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Simon Rogge . 2024-07-19

WEITERE KOMMENTARE IN Google

Respect to the employees and management, never seen such a clean KFC and had such fresh chicken.

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Al.Ca.02 . 2024-07-18

WEITERE KOMMENTARE IN Google

Depending on which team works there, it's cruel. Except that you can only order at the terminal. In addition, missing or incorrect ingredients were served with almost every order.

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Sabine Dietz (Bine) . 2024-07-17

WEITERE KOMMENTARE IN Google

Me and a buddy from Norway visited this kfc, food was really good and the people working here was Nice aswell😄👍🏼

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Sven Inge Ragnvaldjord . 2024-07-16

WEITERE KOMMENTARE IN Google

Pleasant surprise, open restaurant, nice service, lots of space,

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Dam Now . 2024-07-14

WEITERE KOMMENTARE IN Google

Nice staff, clean toilets. Food like everywhere else at KFC. Happy to come back!

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Stefan Eckert . 2024-07-13

WEITERE KOMMENTARE IN Google

Been to KFC for a while now. So far everything has actually always been okay. There was occasionally some rubbish on the ground or on the tables, but I think that's normal. But this time the visit was just disgusting. As soon as you walked in you could see that there was rubbish lying all over the floor, all over the store. There was hardly a table available that wasn't completely dirty. The worst thing, however, were the toilets. The urinals had been dismantled and the only free toilets were completely dirty. Check out the photos. One toilet was completely full, the other was full... Last but not least, our food was cold and the rolls were dry. Never again Kentucky Fried Chicken in Euskirchen.

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Wolfgang Pauli . 2024-07-07

WEITERE KOMMENTARE IN Google

The store was closed. This wasn't apparent on Google. Food was average and service was ok. A drink was forgotten

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Marcaurel . 2024-07-01

WEITERE KOMMENTARE IN Google

Easy ordering via terminal, Clean atmosphere, food was ready quickly, Warm and delicious. The dude at the checkout is funny and motivated Everything tip top

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pinkyhax ss . 2024-06-29

WEITERE KOMMENTARE IN Google

It would have been nice if the website had said that the store was closed. Then we wouldn't have driven off the highway.

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B W . 2024-06-28

WEITERE KOMMENTARE IN Google

Very nice staff and very tasty 👍

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mubsar ahmad . 2024-06-13

WEITERE KOMMENTARE IN Google

I'm too fat to go there that's why delivery service but the delivery person ate 1 nugget of my 100

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instant tv . 2024-06-08

WEITERE KOMMENTARE IN Google

Fast and friendly service, the venue looked super clean. Chicken was great as usual!

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Lee Graham . 2024-06-07

WEITERE KOMMENTARE IN Google

Service very friendly pointed out a special offer Tables were immediately wiped down with a damp cloth after the visit Food tastes good, unfortunately only one sauce for 3 fried chicken The seating in the restaurant does not differ from that of other providers

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Dirk Berger . 2024-06-05

WEITERE KOMMENTARE IN Google

So the food is of course great, as always at KFC. But every time I'm there, the employee at the drive-thru seems confused or doesn't really know how to handle the cash register or something. People constantly say that they don't have the coupons from the app in the checkout and that they don't exist, even though the right branch was selected in the app. I find that very annoying. Especially when I go there because of a special offer only to be told that I can't find it in the checkout. In these cases I can never tell whether the problem is with the app or with the employee's training, but in any case it is very frustrating. I've never had this problem in other branches.

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Bianca . 2024-06-04

WEITERE KOMMENTARE IN Google

I was actually a big fan of KFC. I lost my appetite today! There was a long hair in the mashed potatoes, that's not possible!!!!

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S. Küster . 2024-05-30

WEITERE KOMMENTARE IN Google

Unfortunately everything was too greasy and not very tasty. We remembered it better.

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Stefan H. . 2024-05-24

WEITERE KOMMENTARE IN Google

No more chicken pieces at 5:30 p.m.!? I thought you knew chicken. Only Hotwings... The guys in the store are in a good mood, it's fun - that's an extra star

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W Raser . 2024-05-08

WEITERE KOMMENTARE IN Google

Tastes good but a bit expensive

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Asim Jobs . 2024-05-02

WEITERE KOMMENTARE IN Google

Was and is always good. I've never had bad service there. The prices have increased significantly compared to the last few years.

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Florian Worldcitizen . 2024-05-02

WEITERE KOMMENTARE IN Google

Amazingly clean Service was friendly

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Andrej Stach . 2024-04-29

WEITERE KOMMENTARE IN Google

Tastes incomparably good every time. Cole slaw and fried chicken, simply delicious 😋

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Andi 1981 . 2024-04-23

WEITERE KOMMENTARE IN Google

And three of them enjoyed everything just fine. Staff very friendly.

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Dirk M . 2024-04-17

WEITERE KOMMENTARE IN Google

If you're really up for it, it's delicious too. However, the place does not invite you to feel comfortable and linger. The staff is nice and quick.

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Alex i . 2024-04-08

WEITERE KOMMENTARE IN Google

KFC just Order acceptance a bit complicated Eat slightly more fatty chicken than usual Crispy Tables were not wiped clean even though only 3 tables were occupied It passes as “quick” and nothing more

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Costa T . 2024-04-05

WEITERE KOMMENTARE IN Google

I was there on a weekday in the evening, during this period there were a total of 10 people there in addition to the staff... but due to the distribution of the space, I could have had the feeling that there were 2-3 people there. The many separations are both an advantage and a disadvantage of the place, because while you can eat comfortably, you can get in and place an order in a rather cramped space (especially if there is a small grouping at the displays).

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Zoltán Radics . 2024-04-04

WEITERE KOMMENTARE IN Google

Incompetent employees forget to pack parts of the order.

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Celine Z . 2024-03-31

WEITERE KOMMENTARE IN Google

We were there with a wheelchair ♿️, so handicapped accessible, plus handicapped accessible toilet. Very friendly, helpful and hard-working staff, food very tasty and freshly prepared, we would like to come back :-) Cheers, Andrea :-)

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Andrea Hübsch . 2024-03-23

WEITERE KOMMENTARE IN Google

Always nice staff, quick ordering process, fresh and not just lukewarm but hot products. What inspires me most is the good atmosphere within the workforce. As a customer, it is a pleasure to see that the personnel policy is not affected at all fast food chains and that the service concept can therefore be fully met. I enjoy eating here and feel comfortable and welcome!

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12 Tatti . 2024-03-17

WEITERE KOMMENTARE IN Google

Food was okay, fries cold and soft and probably had a bad taste due to old oil. Drive IN service unfriendly & disrespectful, probably in a bad mood 🙃

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Gunny X0 . 2024-03-17

WEITERE KOMMENTARE IN Google

Was french fries was cold! and chicken not warm enough!

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Monika Pachut . 2024-03-15

WEITERE KOMMENTARE IN Google

So far everything is ok. Most of the time we go through the drive in, where the service staff are very friendly and funny. Food is good, unfortunately it happened twice that the drink (Cola) wasn't filled with enough syrup and the drink only tasted like water.

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Frank Gleisenberger . 2024-03-05

WEITERE KOMMENTARE IN Google

It's expensive but it tastes good

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Markus Körner . 2024-03-04

WEITERE KOMMENTARE IN Google

Fast and friendly service. You don't have to wait long at the drive-in either

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Meik L. . 2024-03-04

WEITERE KOMMENTARE IN Google

Kentucky Fried Chicken is very expensive if you want to eat chicken from the bucket and you are alone. It is good for groups of two to four. They no longer seem to be offering chocolate lava cake for desert in the Euskirchen location in Germany. I do not go there

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monica schenk . 2024-02-13

WEITERE KOMMENTARE IN Google

UNFORTUNATELY: always been satisfied so far! Went there with my kids today after the story at Burger King, and then the next fiasco! 😢 Paid only after ordering: €64 and a few bruised ones. (That's why I'm going to eat in a restaurant in the future) Mind you, 3 children and an adult. En Family Bucket + Extras. Ordered extra: not spicy!!!!!!🌶️! When we got home, half of it was inedible because it was so spicy that the children had breathing problems. When ordering it was problematic because the Pakistani employee addressed me as Madam. I am 58 years old, bald, and not female!!!!! The supervisor then corrected him in his Indian accent. When the German employee asked questions from the background, I became aware of the problem that awaited me at home. Sorry, that doesn't work at all! If I'm no longer allowed to order in German in Germany, OK, then they'll have to tell me because, thank God, I'm multilingual. But you shouldn't assume that!

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Fox Whiskey . 2024-02-10

WEITERE KOMMENTARE IN Google

The shop was quite clean, the service was friendly and the food was freshly prepared - everything was great

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Marc Reed . 2024-02-09

WEITERE KOMMENTARE IN Google

Pizzeria Roma in Fürth has had ungodly dogs on it for even longer

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Maximilian Eiden . 2024-02-06

WEITERE KOMMENTARE IN Google

The food was served quickly, endless soft drinks are pretty much the only positive points. Minus: according to the squawking salesman, €18 for a bowl with quite a few breaded chicken drumsticks; ultimately a lot of bones and breading. We have 0% KFC experience, and the experience will probably stay that way

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Holger Klöpper . 2024-02-06

WEITERE KOMMENTARE IN Google

It's just a KFC. Food is good and ready quickly

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Joshua Hermes . 2024-02-02

WEITERE KOMMENTARE IN Google

Consistently high standards at all levels

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Rocco Bartsch . 2024-02-01

WEITERE KOMMENTARE IN Google

The food was great and the service at the car counter was quick

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Bastian Erkelenz . 2024-01-30

WEITERE KOMMENTARE IN Google

You have to wait a little longer to order, but the food is freshly prepared.

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Jörg Grub . 2024-01-26

WEITERE KOMMENTARE IN Google

I haven't been to KFC in a long time and I have to say I was appalled at the high prices. In addition, the parking lot was full of ice and therefore extremely slippery.

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M (Maxi) . 2024-01-25

WEITERE KOMMENTARE IN Google

My first KFC experience and overall not mine. Compared to other fast food chains, I found the food to be quite expensive. There was only one employee to be seen working on the 5 people waiting at the same time. The atmosphere was too sterile for me, but that's certainly a matter of taste. In any case, it was clean.

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Günter March . 2024-01-23

WEITERE KOMMENTARE IN Google

Ein sauberes Restaurant, gut geführt, die Mitarbeiter sind achtsam und das Essen ist so, weiter kann es sich vorstellt bei KFC. Die Preise sind okay und das Restaurant besitzt einen ausreichend großen Parkplatz.

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Jens-Jakob Geiermann . 2024-01-21

WEITERE KOMMENTARE IN Google

Ambiente nur 3 Sterne, weil sich einige andere Gäste nicht Benehmen konnten. Bezüglich Ordnung am Tisch. Müll nicht weg gebracht. Dies ist ungemütlich. Nur kommen die Mitarbeiter leider nicht so schnell hinter, deren Müll weg zu räumen.

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Luise . 2024-01-20

WEITERE KOMMENTARE IN Google

Das Essen war richtig schlecht. Die Pommes haben nach altem Fritenfett geschmeckt und waren wabelig. Die Chickenwings waren sehr trocken und nicht von guter Qualität. Das Personal war zwar freundlich aber etwas seltsam. Man hat uns auch nicht gefragt ob alles ok sei. Die Restauranttische waren sauber, aber es war auch nicht viel Betrieb. Zwei Kunden waren aussehr uns dort.

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Leandra von Laufenberg . 2024-01-13

WEITERE KOMMENTARE IN Google

Ist halt ne Fastfood Kette. Halte ich eh nicht viel von

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Andreas Borowczak . 2024-01-01

WEITERE KOMMENTARE IN Google

Einfach zu Teuer , Kleinen Krautsalat 7€ unverschämt

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M. W. . 2023-12-31

WEITERE KOMMENTARE IN Google

Essen war in Ordnung. Die Stripes waren sehr gut.

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michri . 2023-12-30

WEITERE KOMMENTARE IN Google

Naja es ist so wie es KFC haben möchte, praktisch und bei allen KFC gleich eingerichtet. Wie auch bei den anderen Fastfood Ketten. Das essen ist wohl so wie es sein soll. Mir bisschen viel Panade an allem dran und zu viel Kunstoff auf dem Tablett auf Soßen und Kartoffelnbrei immer noch Kunstoff Deckel.

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Michael Zuppke . 2023-12-27

WEITERE KOMMENTARE IN Google

Mincare foarte bună, servire ireproşabila ! Felicitări!

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Dan Deleanu . 2023-12-20

WEITERE KOMMENTARE IN Google

Immer Durchfall aber der eine Mitarbeiter ist lustig, weiter so!

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Klompex 100 . 2023-12-17

WEITERE KOMMENTARE IN Google

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Food-wise, it's a Burger King like any other. But that was it. If you use the drive-thru, everything may be okay. However, if you want to eat on site, it's an 'experience'. You have to order at the counter (no self-service terminals) with employees who are clearly overwhelmed. Orders are accepted by several people before anything is processed. You don't receive a receipt and you have to hope that everything you ordered and paid for is on the tray at the end. Cleanliness in the dining room seems to be a foreign concept, the floor and tables are sticky, the tray trolleys are overflowing and we'd better not even talk about the toilets...

restaurant_img
2,5

2000 Stellungnahmen

location-iconAlfred-Nobel-Straße 1
Fast-Food-Restaurant
outdoor_seating_39215takeaway_39215delivery_39215

Food-wise, it's a Burger King like any other. But that was it. If you use the drive-thru, everything may be okay. However, if you want to eat on site, it's an 'experience'. You have to order at the counter (no self-service terminals) with employees who are clearly overwhelmed. Orders are accepted by several people before anything is processed. You don't receive a receipt and you have to hope that everything you ordered and paid for is on the tray at the end. Cleanliness in the dining room seems to be a foreign concept, the floor and tables are sticky, the tray trolleys are overflowing and we'd better not even talk about the toilets...