McDonald's in Köln

Clean and good since the renovation.

Black hair in the fries! That didn't work at all.

Disastrous sanitary facilities, partly defective, dirty. Employees seem overwhelmed. Tables poorly cleaned Cola and cocoa don't taste as usual either

The food and drinks were delicious

I had previously given a very good review, after the renovation MC Donald doesn't seem to want any more positive reviews, I can't explain the renovation madness any other way, the employees used to reach out and give you your Big Mac, now they have to Employees only get it from the back. With the whole conversion, even with the ordering displays, it takes longer now than before. There are now tissue dispensers on the wall in the toilet, which now give the guest a double-layered sheet when they pull it out Make it available, who would think of something like that? We had to wait 15 minutes for the food, the fries (also not full) and the MC Crispy Spicy were also cold. All of this today, November 16th, 24 at 3:08 p.m. I'm very disappointed!

This branch has been an absolute disaster for years - the staff is completely overwhelmed - parts of the order are always missing or there are the wrong burgers or sauces - this has been the case with every McDrive order so far! The tray return is always full, tables and benches are not wiped down, guests' trash is often still on the tables and the floor is dirty. You don't even want to talk about the toilets.

Disaster. Even though there is no one there at 12:45pm, the service and food are a disaster. Forget 3 things at once and then claim that everything was there? Food, cold fries and hamburgers cold and deformed, like a cow pulling a human out of a man's ass, if I pay for the damn food I want it on my plate too. never again. Cologne McDonald a great horror

Served quickly and very nice service. The food is still brought to the table here Addendum after the renovation: Tables inside are much too small, less staff, you have to order via the touchscreens, but then the food costs the same. You have to wait a long time for service. You bring the food to the table, but even with 2 tablets the tables are far too small. No longer recommended. Because the hamburgers are now much too small anyway, people prefer to eat hamburgers where they are still made with love

Worst McDonalds in all of Cologne Food super bad!!!

The table service consisted of the canteen master shouting the number of the person setting the table through the restaurant and you having to pick up your excess calories yourself at the counter.

Unfortunately, numerous things were missing again, a large order and then things were missing again. Happy meal without toys, several wrong sauces and missing side dishes

Unfreundlich. Null Ahnung. Extrem langsam. Ich wollte einen einzigen Cheeseburger und habe mich nach 8 Minuten beschwert. Danach hatte ich eine schwere Grippe. Wie das wohl kommt. Der Boden im Bad klebt. Wird also nicht gereinigt. Klobrille fällt sofort runter, wenn man sie vorher reinigen will. Alles eklig, Service Mist. Essen Mist. Das reicht nun wirklich. Never ever!

A new but rather loud McDonalds. This is apparently a meeting place for other nations.

You didn't have to wait long for the food and it was still warm. Although it wasn't full, many tables hadn't been cleared and the tables that were available were unfortunately dirty. Ketchup and grease stains everywhere. Food was good and tasty by McDonald's standards but there was nowhere to sit down. Everything dirty and not cleaned.

A bit outdated hotel. Nice room with very good beds. Breakfast rich and good.

Just drank a cappuccino there. Was very loud. Crowded.

I've known the shop for a long time.

Was there for the first time yesterday. Had breakfast with my husband. Wasn't disappointed! The MC Morning Chicken is highly recommended! The ambience is clean. With background music, which I like. The lady who brought breakfast to our table was friendly. I will eat there more often from now on.

I wanted to share a double menu with a friend. So far so good. When I asked for 2 straws for the drink, I was refused and said: we won't give out any more. New law blah blah...I don't understand what the difference should be between our drink and that of the others at the next table (all with straws)....ridiculous.

Big Mac menu with extra mayo and a cheeseburger ordered at the drive-in counter, Amsterdamer Straße. Rounded up from 11.90 to 13€, then politely asked at the pick-up counter whether another sachet of ketchup would be possible...only suitable for 50 cents 😀...Okay then not. The waitress is in a bad mood, only speaks broken German...it doesn't matter, I don't want to marry you. But when I unpacked the paper bags, the cheeseburger and the mayo packet were missing! Thank you very much By the way, everything was booked on the receipt!!!

Got coupon 101 with netted potatoes and McChicken. Plus extra curry sauce. What is the Lord doing? He spreads suor dip and makes curry sauce. Tell him and he'll be bold. And tells me to say it and pay 50 cents. Had to wait significantly longer so everything was cold. And the other gentleman (both same nationality). Ask him if the order is correct. He cheekily says yes and bangs the window. Thanks to the manager, I received the order new and warm. These two Indian workers like to make customers wait so that the food gets cold.

In terms of furnishings and service, it's a very average branch. However, the food was extremely carelessly thrown together. I rarely even know that from McDonald’s. Tomatoes all on one side, almost outside; A small part of the cheese was hanging on the burger, the rest was stuck in the box.

Anyone who has ever been to McDonalds knows the place. I would like to praise the fact that with every takeaway order, everything was always completely packed. Unfortunately, this is not the case everywhere these days!

Everything is too squat. Unfriendly.Too small.

I'm not a big fan of McDonald's

Even after the renovation, the overall ambience is dingy, it is unbearably warm inside, toilets are unclean and rubbish is piled up outside. Too bad

Unfortunately, the cleanliness was saved, the staff was unfriendly and the food was cold

The store is a disaster. As some people have already written here, the trash can in front of the door was completely full and overflowing when we visited. There were several error messages at the terminal when selecting the coupon, so we canceled the order and started from the beginning. After about 10 minutes the food came. The cheese on the Big Tasty Bacon wasn't even melted. A complaint doesn't make sense either, the person sitting next to you at the table is probably still waiting for his missing 6-piece nuggets. The netted potatoes were probably in the deep fryer the day before, but they didn't taste fresh by any stretch of the imagination. All in all, the store is not recommended.

Everyone knows McDonald's. The man at the ordering counter's T-shirt showed the full menu of his meals for the past week. I almost left again!

Food as always, beautifully renovated

The mcs has been a catastrophe since the renovation, the food doesn't taste good, the fries are half raw, the staff is also incompetent, it's a shame it used to be one of the best mcs in Cologne, we'll rarely or never go there

Easy and fast. Menu in English, French and German. While I was trying to speak in English ( it seemed that they understood me), they only replied in German.

Not even worth this star!!! It was now the second time: we order at the column, get the bags to take away and then what?? Half is missing!!! Once again I chose the cupon 2 cheeseburger, paid for it and didn't get it!!! Cheater!!! I should have stopped by the counter like I always do, but in a hurry...

We would have loved to sit here today. Thursday, March 21, 2024, 12:13 a.m. The restaurant states on the door that it is open until 5:00 a.m. But all the doors were closed and no one wanted to welcome us anymore. There were still staff inside. Something can always happen that causes the sudden closure. But there was no note on the door here either. Really disappointing.

A good experience after renovation and redesign

I got my food personalized the way I wanted it and it was very tasty and the service is good but unfortunately the toilets are not that clean.

The fries weren't cooked through! And the order was not complete! Very unfortunate!!!

Newly furnished. Service terrible and unfriendly.

My favourite place for quick lunch

Since the new renovation, the staff has been totally lame and it's taking forever

The employees are too incompetent to do anything. They forgot 9 sauces and only put 6 in with 9 nuggets. Children in kindergarten can do this better than them. There was also hair in the fries. Best regards

Ordered two burgers and got one and a half. How do you manage that?

There's currently a huge construction site at the store, there's a mess everywhere :D well, and the issue of understanding German was already a problem 6 years ago. Charging options when you come by bike are just so rare, the Mülheim branch now has a lot more.

In sunny weather and 22 degrees, the slide is closed at 4 p.m....

Unfortunately, something is almost always forgotten, so you are instructed to always stop at the drive-thru and take a look.

I just received worse service than I have in a long time... Absolute disaster! In addition, there was a chicken burger in the packaging of a chili cheeseburger... Unbelievable!

Unfortunately the mecces is closed for the time being due to renovation work. Unfortunately I just saw it myself and I would like to have a mcripp 😞

I've never experienced anything like that. Employees here scream at each other and the same cucumber has still been stuck to the wall since I was last here. Since 3 months!

A friend and I came here at an late hour to treat ourselves to a small snack. When I drove into the parking lot and saw the entrance area, I already suspected something bad! The trash can was already overflowing in front of the door and trash was scattered all over the floor. Then we entered the store and I was shocked. There were trays from previous guests on almost all tables and some of the tables were very dirty with leftover food. We then placed our order at the terminal and waited for our call to receive the food, right in front of the counter in the pickup area. While we were standing there, I watched a bit of what the employees were doing. And at some point the burger that I had ordered arrived and an employee took it. He opened the lid of the packaging and lifted the top bun of my burger with his fingers to see if there was the extra cheese on it that I had ordered. This person touched everything beforehand and then almost touched his Fingering my burger doesn't work like that. We then took our order and left. I didn't eat the burger.

Eat lukewarm. Everything is totally dirty, disgusting.

Too much too expensive! Only affordable via app

The worst, unfriendly and most disoriented McDonald's I know. No words and totally incompetent behavior from the staff

Digga, they forgot my cheese sauce. Why do I pay? Don't go there if you want to get your food. Besides, even Dr drinks don't taste good there. How can you not do this???

It's been a long time since I've been to McDonald's... I should do it more often

Unfortunately I can't give 0 stars. I order there often and it's really the worst McDonald's I know. Fries are 80% cold. Citizens don't taste fresh and are also not properly filled. Grade 2. BigMacs orders 2 patties in the bottom half, double salad and double sauces and above nothing except the roll. So please turn the place around.

It's always good every now and then, you can't stand again

Not the fastest McDonald's in town 🫣

The food has always been good so far, but recently this McDonald's has just been closing earlier... according to the description, they should be open until 3 a.m., today, strangely enough, everything is already closed at 2:25 a.m. and you can see the employees cleaning up with loud music. Seems like we don't need the money from us night owls anymore.

The cashier’s job was terrible, he didn’t want to come up to me because I wanted to scan the code, he also started to dig into the fact that I told him something bad, but in fact, I was generally silent, I really don’t recommend this particular establishment.

I ordered McFlurry with chocolate sauce, I got McFlurry with 1ml chocolate sauce. I said it nicely and was rudely attacked, then I was simply sent away. That doesn't work at all

Should be open until 3:00. But we locked the door before 2:00 a.m. Complete with video evidence! I can send it if you ask, that's what the data is on there. Keep it up👍🏻

Well-kept location. Toilets OK too.

I like the atmosphere, it's so beautiful 😊

Personal freundlich und Essen frisch.

Hab schonmal Lieferschwierigkeiten über Lieferando. Ansonsten typischer McDonalds. also wie man es erwartet

Mäces halt. Tische dreckig, Tabletts nicht weggeräumt. Fast Food halt

Nach langer Zeit waren wir wieder hier. Wenn wir dort sind dann lassen wir es richtig knallen mit Burgern und allem was dazu gehört. Für uns ist es ein sauberes Mc Donald Restaurant und das Personal ist such sehr nett. Wir immer wieder gerne hier hin kommen. 1+++++++

Immer die bekannte Qualität ohne Mängel und trotz das viel los war, ein sauberes Restaurant wo man gerne ist. Die Mitarbeiter, sehr freundlich. 5 Sterne wirklich verdient!

Schlecht zubereitet, Burger falsch belegt. Die Bestellterminals haben nicht fehlerfrei funktioniert. Das Personal war unfreundlich. Nicht alle Getränke waren verfügbar. Die Filiale war mal gut. Jetzt ist sie es nicht mehr.

Wie immer der Hamburger ist lecker

Service very good friendly and helpful. I think the food standards have gone down a lot in the past years and also the prices have gone up but not the quality of the food.

Der Laden selber ist sehr gut . Rollstuhlgerecht sowie auch der Parkplatz . Nur das Personal war sehr unfreundlich , man sah ihnen bzw. der Kassiererin an das sie keinen Bock hatte . Kein Aufwiedersehen , kein Guten Appetit rein gar nichts . Man hat mal einen schlechten Tag gar keine Frage aber diese Person ist anscheinend immer so laut eines anderen Gastes . Allein wegen dieser Person werde ich diesen Mc Donalds meiden . So ein Verhalten ist ein NO Go ! Die Toiletten sind sehr eng , also eine schwangere Frau hätte da sehr grosse Probleme. Ansonsten war das Essen sehr gut .

Total überfordert bestellung falsch. Kriegen nix auf die Reihe Man wir vertröstet und bekommt nicht das Menü komplett ausgehändigt. Dafür über 10 Minuten am drive in gewartet

Essen wird minutenlang stehen gelassen. Überforderten Crewmitglieder. Bei jeder, aber wirklich bei jeder Bestellung fehlte mir was ... Ersetzten Sachen und sagen nicht bescheid zum Beispiel spiele beim Happy Metal für die Kinder ... Sauberkeit lässt auch zu wünschen Tische sind immer schmutzig ... Fazit nie wieder in niehl beim McDonald's!

Habe dort schon mehrmals un drive was falsches bekommen heute pommes bestellt und nur die hälfte voll.

Sehr schönes Restaurant und freundliches Personal. Komme gerne wieder

Leider schon zu oft bestellte extra wünsche ignoriert worden.

Alles wie immer! Langweilig und trist

Essen wie immer bei McDonalds, die Location war abends weniger sauber, was vermutlich eher am Klientel, welches das Restaurant besucht liegen könnte!

Sauber , sehr guter und zuvorkommender Service bei normalen Ambiente

Wie immer kümmert sich niemand zu den Müll oder mach die Tische sauber. Standard odt hier. Tischservice auch in 9/10 Fällen nicht angeboten, egal zu welcher Tageszeit.

Mir hat der indische herr am mcdrive gefallen

Schlimmste Kaffee und Croissants in Deutschland

Die Mitarbeiter springen vom McDonalds und McCafe hin und her. Das heißt, wenn man nur mal schnell ein Cappuccino trinken möchte, ist man hier falsch. Es dauert sehr lange, bevor jemand von der Essensausgabe abgestellt wird, um den Kaffee zu machen.

Die Mitarbeiter sind wirklich sehr freundlich aber das Essen ist grauenhaft. Die Gitterpommes waren kalt und der Burger scheint auch schon was länger gelegen zu haben

Gerade zum 1. X die McDonald's App benutzt. Der Hamburger Royal mit zusätzlich Jalapenos war heiß und total lecker. Kinder sind sichtlich begeistert vom Außenbereich!

Ich habe schon viele katastrophale McDonald’s besucht aber dieses hier übertrifft alles. War Samstag hier und da hieß es Coupon ungültig, Systemfehler. Schön und gut, bin gefahren. 3 Tage später heute am Dienstag nach Feierabend dahin, heißt es wieder Coupon ungültig, Systemfehler. Ihr könnt mir doch nicht erzählen das seit 3 Tagen bei euch nichts funktioniert umd niemand es auf die Reihe kriegt es zu beheben. Bin wieder gefahren und komme definitiv hier nie wieder hin. Verarschen kann ich mich alleine…

Hatte ein Chicken Nugget aus Hähnchenfleisch in meinen veganen Nuggets

Bestellt hatte ich den big tasty Bacon ohne Bacon und mit extra Käse. Bekommen habe ich den big Tasty bacon wie er üblich verkauft wird mit bacon. Ich hatte das Personal aufgefordert die Bestellung richtig nach meinen Wünschen zu gestalten und es ganz wichtig ist einen ganz neun burger zu machen. Das heist neues brot, neues fleisch usw. 5 min später habe ich dann einen Burger wie ich ihn bestellt hatte bekommen. Am Geschmack konnte ich herausfinden das nur der bacon entnommen wurde und 2 extra Scheiben Käse draufgelegt wurden. Der Käse ist nicht mal geschmolzen gewessen, das passiert wenn man Käse auf einen kalten peti legt. Ich musste mich fast übergeben, da ich überhaupt nicht den Geschmack von bacon ausstehen kann.

Schrecklich wie es in der Filiale aussieht. Auch wenn nicht viel los ist, sieht die Filiale nicht gut aus. Der Wagen ist oft voll mit Müll, dementsprechrnd dreckige Tabletts auf den Tischen die nicht weg geräumt werden, auf dem Boden bei den Tischen Essensreste. Tischservice ist nie möglich. Gehe nicht gerne in die Filiale, andere sind viel sauber . Schade , wirklich. Früher war ich gerne dort !

Mit und ohne Kinder ein angenehmer Ort

So einen schlechten Mc Donald's habe ich noch nie gesehen. Unfreundliches Personal. Bestellung falsch rausgegeben und dann wir man noch in einem Ton angesprochen als ich die fehler bei der bestellung gemacht hätte. Ich habe versucht mit drei leuten da zu sprechen aber keiner konnte mich verstehen. Beziehungsweise lesen. Und das in einer grossen Stadt wie Köln sorry geht garnicht.

Schnell Zusammenstellung der Bestellung

Das Essen war heiße , habe da gegessen der neue Big Mäc nicht so berauschend aber muss jeder selber testen . Die Essen Wagen voll bis anschlag, Die tische Na ja .

Sehr schlechter Service. 15 bis 30 Minuten warten, um zu bestellen. Mitarbeiter sind unfreundlich und total überlastet.

Cocuk oyun alanları eski kullanılamaz halde. Yenilenmesi gerekir.

Unterbesetzt deshalb lange Wartezeit, Essen kalt und Sonderwünsche werden ignoriert, dreckig.

Leider habe ich vergessen Bilder zu machen, aber dieser Laden ist unglaublich schlecht. 90% der Tische waren schmutzig. Hier wird einfach nichts weggeräumt, sei es von den Kunden oder Mitarbeitern. Ich habe meinen Tisch selbstständig desinfiziert und sauber gemacht. An sich muss es eine selbstverständliche Sache sein, dass alle Tische sauber sind. Ihr müsst das unbedingt ändern .. ich habe mir die Sitzflächen erst nach meiner Bestellung angesehen. Hätte ich das vorher gesehen, dann wäre ich niemals rein ..das selbe gilt für die WCs .. das hat mit Hygiene nichts mehr zu tun. Nach diesen ganzen Sachen konnte ich mein bestelltes Essen nicht anrühren. Wer so mit dem Inventar, Toiletten und der gesamten Fläche umgeht, denn ist nicht mehr zu helfen.

Die Toiletten sind nicht so sauber, alles andere ist ok.

Super Service, saubere Umgebung.