McDonald's in Köln

Here I was able to charge my bike battery and my cell phone

Worst McDonald's I've ever been to! The fries were cold and the burger was also cold. The wraps were done wrong. The table was completely dirty and was only roughly wiped down with a cloth after being requested and rather reluctantly... which actually only spread the sauce residue around, but did not remove it. In response to the complaint (initially the gentleman behind the counter ignored us and simply talked past us to the guest behind us as if we weren't even there and hadn't said anything) at least the correct wrap was delivered and an apple turnover as compensation... also cold again. No ten horses would get me in there again!!

Waited far too long over 16 minutes and forgot the apple cone.🙈🙈🙈🙈Never again will it take too long to fall asleep before the food comes.

Unfortunately, this company appears to have been massively understaffed for at least a year now. An order that was supposed to be brought to the table wasn't there after 25 minutes. I went to the counter and asked that the food be brought to the table in a bag because so much time had passed that I had to take the food with me. I go back to the table where the food was ordered. After another 5 minutes I go to the front again only to see that the food was placed on the counter and had already cooled down. There was neither an apology nor an explanation as to why the items were not brought to the agreed table as stated in the order. Fortunately, there are friendlier employees in the branch than the one who “served” me today. But after the developments of the past few months, one can unfortunately only say: Your service is really lousy.

Over 30 minutes if wait, burger and potatoes sit on counter as they wait for apple pies just to serve it all cold And seeing people waiting to be able to order for 20min+ and being ignored Definitely the worse McDonald's I know of

I always come here to get coffee and I'm always very satisfied. In terms of price-performance ratio, one of the best places for good coffee in the area.

Coffee cold. Employee inattentive.

You can't work any slower. Craziness....

McDonald’s is in a great location for something to eat after celebrating! Service but mostly very unfriendly and annoyed (maybe due to the times)

Without words! 3 employees can't get a few orders out. The boss or shift manager always complains to the customers that they should stand on the right in front of the counter, even though the store is almost empty and it doesn't matter. 🤦🏻‍♀️ You have to set priorities. What's more, at least 4-5 customers who came after us received their orders very quickly. How can you be so overwhelmed? The older people behind the counter were confused, apparently weren't trained very well or didn't feel like it. Either way, worst McDonald's in Cologne.

I don’t know who makes the playlist, but I kissed his hands. The atmosphere with him is just wonderful.

Just disgusting Cold Salting Service cheeky Waited 30 minutes for food

The guy sitting in the toilet entrance is very rude and mannerless.

I'm really disappointed. I actually have a positive attitude towards McDonald's branches. A friend and I wanted to order the Minecraft menu from this branch after the Minecraft film. We asked before we ordered whether the toys were still there. We were told yes. The only ad on the Minecraft menu was the Happy Meal. “That makes sense,” we thought and ordered it. Instead of the toys that are advertised everywhere, we got strange plastic cubes. We respectfully asked at the checkout if we could exchange at least two of the actual toys for one. We were harshly rejected because we were simply “unlucky”. Nowhere was the actual menu signposted, which included the toys from the advertisement. Why did we even come to this store... What a shame.

horror, they gave me the wrong toys, and they also did something wrong with the potatoes, and they put it in the wrong place, and the cashier said that the money was fake, then when I got scared, he said it was a joke, I would burn this place down, don’t come

I came to McDonald's to pick up a toy from the collection, but they only give out the HappyMeal ones. Bad attitude and bad service. The first day these toys were delivered, no one told us they were running out and we only got what was left.

Burgers are always cold and dry. Drinks are not carbonated or cola only tastes like water. Fries are never fresh. Totally labyrinthine. The owner really doesn't give a damn about the customers because it's been the same for years. But people go there either way because the location is very good. McDonald's should really revoke his license. Take the example of the Mcdonalds on Achenerstr. The food is always freshly made!

Been there once. Never come back again. Nuggets 🤢

McDonalds has done really well in the last few years ♡ Update: completely inappropriate music for breakfast and way too loud 🙉🙉🙉

Bad Not tasty Way too slow Stressful No recommendation!

Nice atmosphere, very clean, would be happy again

Always freshly prepared and delicious. If something is not right, it is exchanged immediately

I ordered a pack of 20 nuggets and half of the nuggets were not normal nuggets but these spicy nuggets. The woman at the toilet also demanded money from me and wouldn't let me use the toilet.

A dark cleaner with red hair was very rude and took my seat just to sit down himself. LG

Very fast, hot fries, clean toilets!

There is a laundry man who seems to be an old manager who treated customers badly and it feels like he is the one paying the money not us customers. I was waiting for my food, a young man who appeared to work in food delivery came in, shouting and talking to him in a really provocative way.

The day the burger flew I went to McDonald's, happy and cheerful, but my Big Mac just stayed there. I politely asked, “Where’s my menu?” The employee looks – I don’t know why – so grimly. He grabbed the burger, threw it in the bag, That wasn't nice, no, really not nice. I asked, “Why so rough, my friend?” Then it got even wilder, it became monstrous. He cursed and shouted, it wasn't nice, and grabbed the broom – oh, my God, no! I just thought, “What’s this all about? I just wanted to eat, nothing but curry and ketchup!” I would have fought, but I stayed cool, Because being a martial artist means: keeping calm. I took the broom from him without any argument, and thought: “That’s not possible, it’s not far.” The guests around, they were very amazed, some laughed, some looked heavy. I took a photo to be on the safe side because something like that really isn't appropriate. Now I ask you, dear McDonald’s team: How do you deal with such incidents, hmm? I'm waiting for an answer, even an apology, and hope that something like this doesn’t happen again – of course! But until then I unfortunately have to say: Be careful when ordering, it could bother you. Because sometimes it's not just the burger that flies through the air, but also the mood - and that's not bad!

After the renovation it became quite small. The food is good. The service is still underwhelming. Became quite expensive

I ordered 2 take out menus and they got them both wrong. In one case, a completely different order was even placed and an entire burger was missing. Also when I picked up my order they tried to take my receipt which is illegal.

I cannot recommend this McDonalds. Even by McDonald's standards it's subpar: -Quality of food is really bad. The burgers are pure chemistry -Shakes and ice cream only half full -Partial total technical failures at the terminal -Hygiene needs improvement -All in all, it's often a bum hangout -Employees look completely overworked and sad, which dampens the mood in the store. Maybe better pay here?

Unpleasant experience in this branch, the standards are not met here: slow processing, cold burgers with too little lettuce and tomatoes, old fries, dirty tables. In addition, many unpleasant people come to the restaurant just to use the toilets.

There were only 5 in the pack of 6 nuggets and one of them was bitten

You are ignored when ordering and no one speaks German. It really is milking mice.

Waited more than 35 minutes for food

If you get serious food illness from the chicken nuggets, please avoid the store

After 13 minutes for two hamburgers, I asked whether the order had even been received through the system. This was denied and the order was then placed. Fast food redefined. I then had my money paid out again, when an employee said: it can't be done any faster, it's closing time 🤣

I was in this McDonald's branch last night and I'm sorry to say that it was one of the most unpleasant experiences I've ever had in a fast food restaurant. The manager seemed extremely unfriendly towards both guests and staff. While I was standing at the screen to order, I observed him talking loudly to a member of staff, obviously in an aggressive tone, which was really inappropriate, especially in front of the customers. He was also curt with the guests and seemed annoyed when I had a question about my order. This spoiled the whole atmosphere in the restaurant. The rest of the staff tried their best to be friendly and helpful, but it was clear they were under pressure. I can only hope that management changes their attitude because this is not how anyone wants to be served, neither as a guest nor as an employee. I will avoid this branch for now.

Great burgers, also suitable for vegans. Recommended

It was horrible, had to wait forever to get the food, even though there weren't many orders in queue, and then my burger was completely missassembled, missing pickles and cold.

The worst McDonald's meal of my life. We were looking forward to the McDonald's meal. The McChiliCheese patties tasted slightly spoiled and there were no other ingredients in the buns. The only good thing was the fries and the sealed sauces. What's wrong with this restaurant?

After 45 minutes of waiting, the order was simply canceled 😡

The worst mcdonalds in the world is here

Very friendly staff, got my order very fast

No WiFi. The rest is like other McDonald's branches. Staff were nice

It's better to always check whether you got everything you ordered. Something is regularly missing... the nice thing about it is that they are always super nice and it was never a problem if you told them that. Otherwise everything is okay.

there is a need to teach the staff English

It was quite pleasant to communicate with the visitors and the service, the food was not very tasty and the one where one of the cutlets in the burger was bitten, as soon as I noticed this I immediately complained to the staff, the burger was immediately replaced and they gave 1 in compensation for the fact that the burger was bitten, such an assessment

Actually there is not much to rate in a McDonald's outlet as long as everything goes well. In this case it was all okay. Except for the fact that this place had a digital beamer game for children, that my kids could use and play. The outlet itself was clean as clean as it gets in. McDonald's outlet. The staff was friendly.

The food was fried and this is the unbrewed coffee they brought me

The atmosphere is very bad, the food is not tasty, the burgers are poorly made, the cutlets are given in plastic, a homeless person entered the premises and went to the toilet. I do not recommend eating here Very bad atmosphere, not tasty food, the burgers are poorly folded, the cutlets are given plastic, a person without housing entered the room and went to the toilet. I do not recommend eating here

Citizens and fries were slightly warm

The citizens were cold even though I ordered extra. And it wasn't very clean either.

Ordered food via Uber eats and seriously had meat nuggets instead of nuggets in a vegetarian Happy Meal. Gift was also missing. Incredible!!! And it wasn't a huge order. A happy meal and a McMenu. It still seems to have been too difficult to read the note correctly.

Finally I can experience this, this McDonalds gets a lot of praise. Finally a burger 🍔 🍔 what it looks like, the Mc Crispy BaconTs... Yes, I like it

Nobody here knows the word hard work, the employees are totally unmotivated and I was even turned away with a hand in front of my face when I wanted to ask something, the woman with short black curly hair simply ignored me completely. I waited half an hour for a cheeseburger 👏👏

Unfortunately, I have ordered food there several times via delivery services and picked it up from the branch and something has ALWAYS been missing. Most recently, out of an order of 2 menus, McNuggets and a few cheeseburgers (approx. 40€), only the two fries and 3 cheeseburgers arrived 😅

Good day! I just came out of MacDonald's on Barbarossaplatz completely outraged! As I took my order, I was immediately approached by a homeless man who stood just inches away from me and persistently pointed out what I should buy for him. After I declined, I saw him walk up to a group of young teenage girls and then to a poor kid who bought a menu from him. All of this happened with the inaction of the waitress, who saw exactly what was going on. When I went out I found the child lying on the ground with his arms crossed looking at the ground. I didn't know that it was normal for children to be blackmailed here under the eyes of the staff. I understand that it is dangerous to intervene, but that is your job and your responsibility. That's a shame. P.S. Please excuse my German, I'm abroad.

Very slow food delivered to the table.

Unfortunately the sauce for the 20 nuggets is flaky, otherwise 5 stars

Was there on August 27th and above all, the service is excellent for a McDonalds.

NEVER AGAIN eaten once then had diarrhea all evening

Unfortunately, they're just too stupid to deliver 3 correct burgers... you're getting on my nerves with this stupidity. This isn't the first time, I'm finally learning to read

Food: worst McDonald's fries I've ever tasted + a large portion is the size of a small Vegan nuggets completely frazzled and dry Service: Scam - All meals say they come with 2 chances to win on monopoly but you only get 1 sticker. When I asked about it was told 'you only get one's even though it clearly stated on the board above the manager "2 chances to win"

Typical McDonalds experience. You go there when nothing else is available and it's convenient. The cleanliness of the dining room/tables varies - the food is usually as expected.

The guy at the ausgabe with blond hair, he is very kind😊😊 thanks

This mc's is extremely understaffed and takes far too long for a simple order when it's not busy. Do they have no standards there or is the chain not interested in how the individual branches operate?

Sprite tastes like water, burger put together incorrectly namely 2 bottom parts but no top with sesame - that's why unfortunately only 2 or 3 stars

I would prefer not to leave a single star! After we ordered at the terminal we saw mice running through the store and through the kitchen. We then passed it on to the staff who were working and had already seen the mice and they didn't do anything about it, as if the rodents were some kind of family or something... this store is incredible!

I'm standing there waiting forever for my disgusting food and suddenly a mouse comes to the checkout area and went down to the kitchen. The employees didn't care because one of them was happy next to me. The other customers weren't itchy either. Not recommended. The food was also disgusting exciting

The service was pretty bad. Nothing to do, but you wait several minutes to be served. The restaurant is dirty. There is still rubbish on several tables and the tray trolley is overflowing. But no one is interested.

Kan somehow notices that they have no idea what to do. They are already overwhelmed when there are 3 customers...incredibly long waiting time even though there is almost no one there.

I was there and ordered from home via the app. The employee at the checkout just said something had been received but hadn't been paid yet. Suddenly he just walks away even though I wanted to pay and looks at me unfriendly the whole time as he went into the kitchen. Then I ordered and paid myself via TouchTablet, but I was afraid that they would spit in my food or something because there were always looks coming from the kitchen. I will never enter this McDonald's again.

I asked the employee if I could go to the toilet 20 minutes before the store opened in the morning. Was very urgent. He didn't even allow this when I offered him 50 euros. There is a lack of humanity here.

Very nice and cozy place. It's quiet and calm. The employees are friendly.

There were problems with the order three times in a row: either it was the wrong order or something was missing. Even though the sealed package said it was supposed to contain burgers, they still weren't in it. When they called, they initially acted as if they had overlooked the problem, but at least the money was refunded. Nevertheless, I can only recommend that everyone always open the package and check it again, even if it is annoying. A driver didn't want to come up and argued, even though the only reason you ordered was to avoid having to go out the door. Plus, I always tip well. Other drivers don't bother at all and call if there are problems. This takes away the desire to eat. After all the trouble, we don't order there anymore.

Had to wait almost 40 minutes for 2 cheeseburgers, it's insane.

We waited for 20 minutes and then I had to come over myself, the friend who ordered first got a cold double Mcroyal, the order we had waited for so long, the double Mcroyal was almost cold and the fries were not salted and also cold, I do not recommend it

Every time we come to this McDonald's. Half the order is always missing, you always have to talk. The employee, with a very dissatisfied face, gives out sauces that were not included in the order. But the food was delicious. They didn't even apologize for their mistake.

There was more than one race here.. The monitors are always either not working, and when they are working, they show that you can already pick them up, but in reality you need to wait another 5-7 minutes... The workers are very slow, they walk slowly, as if along the embankment. The food is delicious. Clean.. But VERY slow, hence the 2 stars. I hope that this is just my impression and that it is not true...

This time you really hit the jackpot. I've been coming by once a week for several years. Every now and then a french fry is forgotten... Free... But today an entire menu was forgotten. And the staff didn't want to know anything about it. That really can't be true

My order was ready in under 2 minutes and freshly prepared. Curly fries took a little longer to arrive and were brought to my table. The ambience was typical for McDonald's, deducting a star because the staff size would have made it possible to sweep through.

No. No salt on the fries and the bacon with the MC RIP was also missing despite ordering. bad

Classic McDonald's as we know it. Order terminals, interactive gaming table, etc. are available.

I didn't find the place very good to sit down and eat. because tables really get dirty. Better to eat at home than here or to take away

Great, although some of the tables are dirty. But I understand them, since there were a lot of people and orders. The food is delicious, everything is great

I ordered a double cheeseburger, what's that?

30 minutes delay for a meal for one person

The staff hardly speaks any German, the orders are constantly mixed up and ignored

I've never had such a bad meal at McDonald's. Fries were white and cold. Even with a lot of imagination, the burger wasn't a burger. They didn't even manage to really hit the spot. Photos almost like in advertising 🤣

Half of the people who work there hardly speak a word of German. The others cannot use their own software. Orders are executed incorrectly and/or incompletely. Absolutely inadequate.

Staff nice but I didn't check my order on site and only saw when I got home that a burger was missing :(

Staff completely uncoordinated and once again the wrong burger and no mayo.

I am very happy here. Clean. Friendly staff! Also delicious menu...

There was a cheese nugget among my vegan nuggets

Tolettenfrau forces you like a bouncer to pay 50 cents before going to the toilet, even though you are a guest and have already ordered. She probably doesn't know the in-house terms and conditions.👎

Standard Mc. Well attended. Plan your time.

I got the wrong shake and wanted chocolate and vanilla, otherwise it was really cool

Great store, great employees, good toilets, great Anna.

I'm so so sorry for the employees! I just waited 45 minutes for 3 simple burgers and almost missed 2 lanes (at night)! This has nothing to do with “fast food”. It hurts my heart to see that the unbelievable understaffing (poor planning by management?) is then of course taken out on the employees in the form of anger. Explicitly the young man in front tonight - I feel sorry for you, please quit and find something where you are valued 🥺

Worst Mac I've ever been to. Service 0 . Dirty everywhere. I don't recommend it