McDonald's in Duisburg

Why do so many employees fail to make fresh fries? They are constantly cold and so are many other products. I think that's outrageous for the prices. The processes are actually planned and specified down to the last detail, but too many employees are not organized, leave the ice cream and run to the back to get towels. Please do another job if you're fed up and don't take it out on the customers.

The Hamburger Royal TS was great. Everything fresh and hot. Even looked practical, like in the pictures. Best in a long time.

Bought milkshakes for 5 people on Wednesday, everyone has food poisoning.

Burgers and fries are almost always "warm",

Floor sticky and generally dirty and unhygienic

If you like McDonalds, this is the place for you 😎

Nobody goes to McDonald's, but you meet everyone there. Just good for a quick stop.

Big Mäc today (April 12th, 2025) very spicy? New recipe? Additional mustard? Picked up food and couldn't ask

Never again. Waited over 30 minutes for a small order.

We went out to eat today and we can't recommend it. First of all, the tables were dirty, then the service was unfriendly and we don't know who got what. After 30 minutes the order came and the child actually forgot that he was supposed to get a Happy Metal, so we had to wait again, but the biggest crowning achievement was that the citizens were cold and the nuggets smelled and tasted very old and we didn't offer it to our child.

Were served quickly and nicely...The rest is just McDonalds.

Very dirty outside area. We sat outside for 2 hours. Napkins and packaging were flying everywhere. Nobody came by to clear the tables.

If Mäces is here... fast... friendly... delicious. And above all, clean.

On Friday, March 21, 2025, my husband and I ordered a McSunday and McFlurry. We waited 20 minutes for the ice cream and only got it when we asked, even though we had a table order. That wasn't a big problem in itself, but then the ice cream portions were terribly small. My husband then complained but we were given the comment that "that's how it is with us" and we were rude to us. The male service is unreasonable, rude and disastrous. We've had bad experiences before and that's why we haven't been there for a long time. We wanted to give the store a second chance after years, but instead we saw further deterioration. We won't go there anymore.

The staff was very friendly, but due to technical procedures they couldn't make Mc Flurry in the morning. The toilets were not clean despite opening in the morning.

The fries were cold, unsalted and half raw.

Unfortunately no! You always have to check whether everything is there, something is often forgotten. The fries are rarely hot and the nuggets are often made warm, i.e. old. MC Drive has long waiting times. Often there is only one person accepting and processing orders. The prices are simply too high for that.

There is hardly anything left to say about McDonalds. The employees are mostly very friendly. The burgers, well. According to Libra, these will always be easy. The BicMac feels like it has lost half its weight but the price is constantly increasing. The fries depending on the employee. Mostly cold as hell. At MCDONALDS you always feel like you're in mass processing. We prefer to make our burgers ourselves or go to the Star Diner in Essen. The food is delicious, always hot and fresh. The burgers there are a decent size according to the price.

The corners need to be cleaned again here.

Unfortunately, the employees at McDrive are unable to pack the orders properly. We drove back to the restaurant to get the correct order. Ended up getting cold food, double ride & no points for ordering.

Naja , die Hamburger waren auch schon mal besser , waren richtig trocken , sahen aus als ob die die Zutaten einfach darauf geworfen wurden .

They simply spilled some of my cola on me and then just walked away without apologizing, and there was no toilet paper in the toilets

45 minutes waiting time, 2 orders forgotten, 2 orders incomplete. Staff is extremely overwhelmed. Food was already cold.

I used to have a construction site nearby and had a delicious meal there with employees during my lunch break. DascDonald's is beautifully constructed from the outside. There is also something small there for the little children when they have eaten and want to play a little. We were there with 4 people and didn't have to wait longer than 10 minutes for the food. I'm used to other McDonald's where the fries are often cold and not seasoned or barely seasoned. It's different here, the fries were warm and seasoned for all 4. The rest of the food was also very good. However, there was just something that bothered me a bit, but didn't find it that bad. I ordered 1 large fries and a mayo but instead I accidentally got 1 small fries and the mayo was forgotten, but I have to say that day was really busy and the goods were stressed. And then, of course, such small mistakes can sometimes go wrong, and for me that's completely understandable, since they're just people who, when they're under a lot of stress, naturally make mistakes, which I don't think is a bad thing. I can only recommend this McDonald's.

Bad service food was cold One thing was missing Food was cold Delivery price

This faucet has been broken for over a year. The water runs out in seconds. We can't wash our hands. I don't understand why they don't fix it.

Something is always forgotten when ordering, whether it's sauces or straws. Milkshakes were half full but were filled after complaint. What's new now is that there are no straws for Cola, Fanra, etc. Wonder what it looks like with the to-go version...

Absolute mess. Totally dirty. Everything sticks and food scraps spread across the floor. An absurdity and the order felt like it took forever

Everything neat and tasty. It's good to visit.

Nice McDonald's, decor, ambience too. Could be cleaner.

The only good thing about it is that it stays open until late.

Prices above Performance below Typical Mäck S

Hardly any vegetarian choices and the burgers are lukewarm. Shame about the money!

Just been there. Ordered food to take away from the vending machine in the store. I waited 20 minutes. Most of my order too. There was no ice cream and the employee was angry that I wanted my money back. Then counted the burgers in the car. At home I discovered that the number was correct but they weren't the right burgers. 80% of my order also cold. So I spent a lot of money waiting for a long time today and didn't even get everything. Cool

Very nice, friendly service! It was clean too, as was the sanitary area.

Food was ok. The restaurant could do with a quick clean more often, there was food everywhere on the floor and on the tables.

The employees are absolutely unfriendly. We just wanted to redeem a voucher code and were totally insulted because the redemption didn't work. I'm very upset and won't set foot in this restaurant again.

The store manager is absolutely rude. Job missed. We couldn't even order because we were spoken to in a tone that we shouldn't or didn't want to use.

The behavior of the branch management is unacceptable. Due to a system error in the cash register system, we were insulted and treated very inappropriately by the employees. If you want to treat people with respect, you've come to the wrong place!!! The experiences you have here are inhumane!

What can you say about McDonald's? Every order is an adventure. In 10 years I have never had an order that was 100% correct. Related to all branches. Straws were missing, sometimes a burger was missing, sometimes a drink was forgotten, or I ordered a happy meal and forgot a toy with side dishes. It's just because of kids and ice cream that you keep coming back :) Ordered from mDrive yesterday. Got drinks with a few burgers straight away, I had to wait 15-20 minutes for the rest of the order, and I didn't get any toys for the little one, I forgot. And due to the waiting time, fries were served, round hospital fries were soggy, burgers were all cold.

I go there every morning and evening to get my coffee, unfortunately after pointing and asking several times I can't get a lid for my coffee. They give me a lid but it doesn't fit on the cup (too big). The whole coffee tips over while I'm driving. Unfortunately, I almost burned myself. PLEASE HAVE A MATCHING LID FOR THE COFFEE MUG.

Fries and burgers ice cold. Fries soggy and dripping with fat. Just to break the habit.

I would describe this McDonalds as your average McDonalds. The location is very good because it can be reached directly from the motorway. It is averagely clean, the order processing time is sometimes very good, sometimes slow. This meets our expectations. There are star deductions for errors that occur in every single order (i.e. usually one or more things are missing). Even when you have the food brought to the table (which is nice service). This hasn't improved over the years. You can be prepared for this if you check every order once on site. But whatever is missing is always added without any problem. But because you have to check, ordering and delivering to your home is not an option. We tried that once and it was an absolute disaster.

Slowest McDrive in the world. Even during the week there is a long queue. So fast food works differently... Addendum At McDonald's you are unable to distinguish a Hamburger Royal with cheese from a TS... can McDonald's tell the two apart? Otherwise the employee won't pack Further addendum: even in 2025 you won't be able to deliver what the customer pays for. This time I shot the bird because I pointed out in advance that a burger was missing last time. This time there were no fries. Either they are not smart or there is a system behind it…. Either way, not recommended if you really want to get what you paid for..

Unfortunately, the new M Burger was only lukewarm. It was very crowded and you have to wait a long time. Considering that the whole thing was newly built, the parking lot is a nightmare

Actually zero stars in every order is at least one mistake or things are forgotten. The store is dirty and the staff is unfriendly and rude.

You can no longer order at the counter in the traditional way and have to deal with an annoying machine. Prices too high, quality poor

No table service, there was no caramel in my milkshake with caramel, I had to go back 6 times to get food I had forgotten, then I was bullied because I wanted a new straw for my milkshake. Another employee shook his head because of the forgotten items

You won't receive your order until you approach and ask about it.

One of the cleanest in the city area.

The entire order was cold, the burger was bland, the McCrispy was pink on the inside. Restaurant looks like a bomb hit. Disgusting.

Very dirty and rubbish everywhere on the tables

A large Mcces with fast service

This branch is a complete disaster. Again I got real chicken nuggets instead of plant nuggets as originally ordered. No apology, nothing! I have never experienced such unfriendly employees!!

Was there yesterday with friends. Everyone had eaten nuggets. For one person, the nuggets were not cooked through.

every time something is missing.. absolute catastrophe

Very nice staff, said right away that they would bring the food to the table And they decorated the interior beautifully for Christmas.

Things were missing from delivery twice, but today the bird was shot. Half of the order was not delivered. If you call there, either no one answers or, as is the case today, you can't understand what's being said at all... the connection was bad, and you couldn't recognize any language at all. So you have to go there, willy-nilly, to get the rest of your order. We did.... Not a word about "sorry" "sorry" or anything else. The missing items were re-entered and we checked whether they were correct. You think.. Yes, ok then everything will be fine now. Haha, I thought wrong... there was a burger there, but the wrong one. Incompetent store, incompetent staff!!! No more!! After two years I tried again today. Everything the same. This time I picked it up on site and still a lot was missing. That's really enough now

I ordered take away and was given a tray and was told to pack my own food. Then I was at home and started eating, ordered a Mc Crispy and on the package it says royal ts and inside is a big mac. The store has simply become snotty, as have the employees

Far too few staff, especially on weekends. I've now stood at the checkout for 25 minutes to place my order. This is a quick restaurant and doesn't work at all. I have no idea how long I have to wait for the food. I've been standing here for over an hour now

Hello everyone We've been standing at the checkout for an hour and our order hasn't been taken. Are ignored .No service. Just cheeky. Everyone walks around with their hair down and I found a hair in my Coca-Cola

Unfortunately, a very disorganized team that also serves the food unappetizingly. I definitely won't be coming here again.

The food tasted good but two burgers were swapped

So according to the employee, no table service even though you can choose the reudiger McDonald's

If you have to wait 30 minutes for food, it can't be called fast food. Then it's better to go to a restaurant for pizza or kebab. Hygiene sucks anyway

Everything was satisfactory. Only the ordering machines are unreasonable when it comes to card payments

Because it's open until 4 a.m., employees send you away at 3:10 a.m. it's already closed because it's only open until 3 a.m. At least change your opening hours.

I was at the restaurant with a total of 3 people at 3:10 and we were told that we were closed. Then they should please change their business hours and not have countless customers make the trip otherwise.

Longer waiting time and the 🍟 fries hot 🔥 very good

Overall very dirty and the toilet looked accordingly!!!

Clean but in an industrial area. Preparation sometimes takes a long time

Got the wrong order, waited 1 hour at the drive in, was unfriendly, slow, so I'd rather stay at my local branch

We ordered from McDonald's via Lieferando. 2 citizens and a large portion of fries. The citizens were fine, if cold. The packet of fries wasn't even half full, it was definitely less than the small portion of fries. They were also freezing cold and soggy.

The outside area looked like a garbage dump

The worst delivery service there is. Once again, delivery times over 2 hours have rarely seen such outrageousness. If you can't get it together, you should just leave it alone.

Unfortunately it was unclean and everyone's special requests "no cucumber please" were not taken into account. Two of the burgers were almost cold...Staff totally unfriendly or playing with cell phones and we were ignored...not recommended

Ordered cocoa and waited 22 minutes for it, the result: cocoa was cold, numbers are called into the room where you really have to listen carefully because standard German is out of place here. So far the worst McDonald's I know, not recommended

I ordered a voucher for 2 coffees with my better half via the app and paid via Apple Pay. After the payment process, the message “invalid time of day” came. How to go to the counter and asked if we could get the coffee. The cashier said we should get the money back from our bank. Instead of giving out the coffee you've already paid for and that would be good. Well €2.99 given away.

So I'm very disappointed with the service. The employee was very cheeky. Whole sauces, which we also tasted, were not included in the order. Fries completely unsalted. It just tastes like cardboard. I ordered a Sprite and got a Coke instead. Great thing

I waited a very long time for my order.

The quality of our BicMacs wasn't great. Very dry, the patty seemed like it had been warmed in the microwave, edible but not at all tasty. McDonalds is losing more and more quality

The shake machine worked once 👍🏼

Something tends to be forgotten here. Always check your order immediately for completeness!

The service was okay, unfortunately the noise in the branch is terrible. People constantly have their cell phones on and are just hanging out in the branch. The staff doesn't seem to mind.

Tables were dirty, as were toilets, and several displays were broken.

Close to the highway. Lots of people. A standard meal, similar in taste to other McDonald's - fries, cheeseburgers, cola. Service ok. In front of the restaurant there is a small playground for children and a few tables. However, you can't eat a peaceful meal with children because there are people smoking at almost every table. The smell is unbearable and there are no free seats inside. In addition, the restaurant is very dirty, with cigarette butts, garbage and food leftovers everywhere. Generally - I do not recommend it.

0 points despite being spoken to several times, only served after 15 minutes, then waited another 20 minutes for two parts of 1x fries and 1x cola

Infinitely long waiting times, rude staff

Pure chaos here, waiting for death and always dirty.

So waiting more than 20 minutes for your order is a no go for a fast food restaurant!

It was very dirty in the branch that evening.

Something is always missing from the order. The dining room is no longer as dirty as it used to be, but it is still not clean. We'd rather go to Krefeld now, because nothing is forgotten, the food is fresh and the shop is clean. All of that is missing here.

Preferably 0 points. Waited over an hour for an order. Service very very bad! Staff totally overwhelmed with orders on site. The shop is dilapidated from the inside. Cleanliness poor. Never again. I'd rather go eat a kebab...

Complete catastrophe Sunday evening holiday time Ordered via app at 9:40 p.m. Shortly before 10 p.m. Mc Drive cars were lined up on the street, so I decided to go in and it was also packed. I stood politely at the checkout and waited 15 minutes, none of the employees felt responsible. Behind the counter there were 4 employees in black and white T-shirts and two in black. After I placed my order and paid, I waited another 25 minutes. The shop was dirty in front of and behind the counter, all the trolleys for the trays were full. Why aren't more staff being hired? Since then the delivery service has become really bad. I don't like coming there anymore either. Nightmare

When there was still the old counter where you could pay and collect at the same time, everything was better. Now you have to waste your time thanks to the stupid terminals or go to the only one! Pay in advance and then enter the queue. Only a sleeping pill handles the dispatch with occasional support, only on call, terminals and LCDs are inactive. Tables not cleared and cleaned, customers first have to clear away the dirt. The staff is overloaded, the toilets are unusable (glasses peed all over, sinks not cleaned, no paper, etc.) @McDonalds: Stinginess is cool! This alienates customers. You can no longer go there or just pick it up at the counter :-( Just one point so that something changes there.

A little crowded, but otherwise everything is fine. Service was good, food as always, everything was there.

I am deeply disappointed and upset with my recent visit to McDonald's. As soon as I entered the restaurant, I was shocked by the disgusting condition of the entire place. Tables and chairs were dirty, the floor was sticky with dirt, and it looked like it hadn't been cleaned in days. The staff was not only unfriendly, but downright disrespectful. When I pointed out that my order was incomplete, I was met with an eye roll and a snide tone. After a wait that was far too long, I finally got my "complete" meal, but it still wasn't complete. Important parts of the order were missing, and what I got was cold, soggy and just plain inedible. I understand that you can't expect 5-star cuisine at a fast food restaurant, but such subpar quality and terrible service are simply unacceptable. I will avoid this McDonald's in the future and can only advise anyone not to eat there.

Food was fine, another McFlurry afterwards. Drops the employee and then says it's my fault and I have to buy a new one. If I had taken one bite and said it wasn't tasty, the gentleman would have given me the money back. Bad service that doesn't think along with you.

Unfortunately I couldn't rate the food because the shop closed 2 hours early.

Absolute chaos! Waited 1 hour for the food. Food packaged poorly. Preparation with far too much mayo on the burgers and packed together unsightly. Wrap half blown apart.