McDonald's in Weiterstadt

Unbelievable! I've never experienced anything like that in a fast food restaurant, "fast" certainly doesn't mean anything here! Disastrous organization. The staff is simply incompetent - every employee speaks a different language, orders are issued incorrectly, order numbers suddenly disappear on the monitor - pure chaos! I waited 30 minutes (!) for two coffees and a burger. Never again

Typical McDonald's branch in the industrial area. Food warm and drinks cold. Quite a small branch. Minus point: An employee was shitted together in the middle of the restaurant by two men (could have been a supervisor and a franchisee) while the restaurant was still in operation and the restaurant was full. The franchisee then walked through the kitchen/production line in street clothes.

I was supposed to bring my father some food and I got my son some too. That means one large burger and two cheeseburgers and two drinks and fries. The store was already well stocked. We had to wait 45 minutes and didn't get an answer even when we asked. There were a lot of people there who had to wait a long time. There wasn't even an apology or anything like that. Of course, I checked everything first and my son's fanta was water that was slightly cloudy. The syrup was empty. If it had been a sprite I could have understood it, but with Ner Fanta the orange is not visible, there is something wrong when you only give out clear liquid is just stupid.

When we were there, the ordering terminals broke down and an order at the counter was rudely rejected. The unfriendly employee, who was initially on his private cell phone in his home language, pointed out to us that it was not possible to order from him and that we should wait 10 minutes until the terminals opened again. In general, the staff didn't seem very friendly, which was easy to see in their facial expressions.

25 minutes waiting time. the vegetarian children's bag had chicken.

Employees busy chatting. Usurious coffee price €3.59 thought they were selling me the coffee plantation....

Food okay, clean, friendly staff

Lately, eating has been taking longer and longer. What happened to fast food?

New modern McDonalds. Everything is great.

The restaurant is completely cooled down, as are the dishes. This is the second time I've experienced this, on different days. Heating seems to have become too expensive and people are sitting there in thick jackets. It's EMBARRASSING.

Disaster, worst McDonald's I've ever seen. They don't understand German, they're all aggressive and there's a wait of 40 minutes. Is this still a fast food restaurant? Incredible! Never again

MC D is no longer what it used to be, the service is just terrible, a long wait even though the shop was empty, the burger 🍔 cold.

Ordered a McRösti and received a McCrispy.

Hit this drive for the 3rd time. Another waiting time of almost 30 minutes. The throughput here is one vehicle per 10 minutes. I'm really at a loss for words here. How is money made here? Unfortunately 0 stars are not possible.

For a fast food restaurant it takes forever to get something ready.

It feels like it takes forever for the food to be ready.

What a disaster... today I had to watch as fries and burgers that had already been on the counter for 10 minutes were poured back into the fresh fries or burger tray. Again, when I asked, of course everything was denied. 🤮

The only thing they're really good at in this McDonald's is not cooking, not serving customers... but just pretending with a poker face that they don't even notice the customers

The owner is apparently anti-dog, dogs are even forbidden OUTSIDE! Mcdrive takes forever, and I've had chicken nuggets in the vegan nuggets several times now, just mixed! What a disgrace!

Pure catastrophe long waiting times in the drive in forgot your order and then don't even want to give the forgotten paid items what is this? And discuss.

Very long waiting times, no structure in preparation, managers cannot take action. It's not a fast restaurant for a long time.

Disaster. Waiting forever for a few things. Obviously completely overwhelmed. I definitely won't go here again!!!

More than 40 minutes of waiting for an order that only consisted of a hamburger, a cappuccino and a small soft drink. Other guests have apparently been waiting for almost 60 minutes. Unfortunately, this cannot be described as a fast-food restaurant, although the furnishings are very new. Unfortunately, this restaurant is not recommended at all!

25 minutes waiting time at the drive in. That's probably a joke.

I had to wait 40 minutes for a Mcsmart menu and they forgot to pack things

Terrible. Half of the order is missing, every time without exception. The drinks are not the ones we ordered and reusable cups were also paid for and received paper cups. Really awesome... We were there for the very last time today. Never again!!!!!!!!!

Waited 45 minutes for food. Poor service. Communicating in German is in short supply. Food was ice cold.

its very poor experience with staff waiting to long for to order

Very very slow!!!! Waited forever for food!! Anything but “almost” ridiculous. Absolute garbage. That something like that can call itself McDonald. After 20 minutes they say they can't find our food! Ridiculous

My order (two ice creams) took almost half an hour and only came after I asked the employee about it. The order was forgotten. Instead of a 'sorry' I was just looked at stupidly. The portions were also very small. A man orders ice cream 4 times at the same time as me with a waiting time of 26 minutes. Sorry - none! Mc Café is not occupied at all. I can only think of one question: What does the team leader actually do for a living?

Oh my goodness, this is a lousy and absolutely terrible McDonald's. We stood at the counter for almost 20 minutes without anyone even speaking to us. Except for a moment, please. After we finally ordered we had to wait almost 10 minutes for the food again after paying. Fast food works differently. Then you open the packaging and you have a small, wrinkled, shit tasting burger. Not a single employee has fun or motivation in what they do and shows this with totally negative and emotionless behavior. Oh yes, and my mayo was also forgotten. Bah. I'll never go there again.

In fact, something has changed in terms of effectiveness since the personnel change!

Definitely a shortage of employees!!! Huge queue in McDonald's and 2-3 poor employees working themselves to exhaustion!! You feel sorry for the employees. The leadership should rethink their approach here and the mcd headquarters should take a look at it Waited over 30 minutes for 2 burgers

The information board's plug has been hanging for weeks. Customer service is shit. Can't someone from mcd headquarters hit the table here? Such a nice new store and such lousy service

I don't know what's wrong here! Definitely bring LOTS of time! You have to wait at least 30-45 minutes for an order. We've now experienced it twice within 6 months, so it wasn't a spontaneous shortage of employees or a special rush. Some of the food is already cold. We'll definitely never go here again because we only go to McDonald's when we're in a hurry. Every other restaurant here is faster and of course better quality.

Incredibly chaotic. Record waiting time at the MC Drive counter. Never again!!!

Waited 7 minutes after it was already time to pick up, one of two taps was broken, we got 6 mini pancakes instead of 12. No excuse. Charging station slow. Bad.

Disastrous conditions in this McDonalds!!! The same operator as in Darmstadt and Pfungstadt, he basically always has a small number of staff working!!! I hope the headquarters takes care of the problem with these branches!

I went to this McDonald's for the first time today and I can't believe the impudence and lack of enthusiasm. There are 2 customers in front of me who already had been waiting for payment for 15 minutes. The cashier immediately told them to pay with a card and not cash. No nice good morning, nothing. Impossible, I had to wait a long time for my cheeseburger. Really sad

Today I drove through the DriveInn. I encountered an Eastern European accent that was barely fluent in German. I had to try very hard to understand the lady. The highlight of my order was when I had to ask three times what the lady meant and she was really rude to me and said: Do you speak German? I speak German! I politely replied in the affirmative and continued with my order, which she replied with the words: Bravo! It's over. I think it's really cheeky to put someone on the drive who obviously doesn't speak German well and who becomes rude and insulting when asked. The lady has no place there. Good day.

Always good service. But on October 20th At 12:47 a.m. we had to experience such an unfriendly employee. The pre-order apparently had an error. We asked normal questions and were immediately spoken to so aggressively by the lady with the blonde pigtails that we decided to leave the drive-in and go to the Darmstadt branch instead. Another employee with dark hair then wanted to give us thorough advice and shook her head at her colleague. But after this aggressive communication, we just wanted to avoid the branch.

Great electric Play table for children and their parents.

If you sometimes have to wait longer for fast food than in a real restaurant and then half of it is missing, something is very wrong!

Updated Oct 24: Over 45 minute wait. It is not possible to cancel the order because it was paid by card. Incredible. It seems totally overwhelmed. Addendum: "no vouchers, no card" that's the complete friendliness on site. Then it's better to go to Mc Donalds in Darmstadt. Lo and behold, the vouchers still work there and were still valid according to the app. Only Weiterstadt doesn't want to. No sorry or anything. And everything looked pretty dirty again. Maybe they earn enough from Park Control. Vouchers don't always work. You can't order via app. Looks like a second class McDonald's. Products are as always.

As always, I ordered via the app for just under 30 euros. In this branch I was told at the counter that Paypal payment was not possible and I had to order again would have to. Of course Paypal debited. I showed the receipt to the shift manager. She then said I would get my money back, if not I should just come back. She didn't care that I lived 200 km away. It's been 3 days and of course no refund...Never again!

The purest catastrophe. Waited half an hour for our food. You can only feel sorry for the employees. Total chaos and understaffed. I'll never go to this store again!!!

Very dirty and worn furniture. Update: The store no longer exists

The store deserves 0 stars. Fast food is something different. Had to wait 20 minutes for the “food”. Service not available. When you ask questions you are ignored and not answered, only looked at in a derogatory manner. The burger was a complete disaster. Dry, chicken patti had probably been lying around for a while, then thrown back into the deep fryer, the burger was far dry. A rat on the grill probably would have tasted better. Absolutely not recommended.

Waiting times of 30-60 minutes, even if the number of customers is manageable...

Absolutely the last service!! Queued in this drive-in for 30 minutes and then suddenly some kitchen worker comes out and says that the drive-in is closed. No apology, short sorry or anything else. I've noticed several times that the employees are super unfriendly, super slow, speak broken German and yeah. Previously in Weiterstadt the Mc was significantly better. Bigger in this case is more like complete disadvantage and 101% slowdown.

The condition is clean and well maintained.

Over 30 minutes waiting time. We were brought the wrong food, we had long discussions, and after more than 30 minutes we finally got the right one, but unfortunately everything was totally limp and not really hot either...

Wait 20 minutes for completely cold food ❄️

It was very crowded. Fries aren't as tasty as they used to be. Coffee very tasty. Better than many other cafes.

We were there ten minutes before closing time. The machines were switched off, the store was completely overcrowded and we didn't get anything anymore. Thank you !!!

It takes too long for the food to be ready and the queues are extremely long

0 stars! Once and never again, I've never experienced anything so incompetent, even for MC

Unbelievable. Slow food at its best. 40 minutes for a Mc Menue. The madness

I waited 45 minutes for a Hamburger Royal TS and 6 chicken nuggets. Completely absurd. None of the employees speak German.

Slowest McD ever… the staff is understaffed and absolutely chaotically organized. Menu order to take away at the kiosk, waited 40 minutes (!!!), the staff was unable to cancel the order or return the money, so I had to wait. Half the order was cold (fries and 20 spicy nuggets both cold and frankly inedible); The answer was “and what should I do now?” and it was turned around and ignored. You can also use force to scare away customers - the nearest McD is only 10 minutes away from here

Total disaster! Had to wait 40 minutes for three cups of coffee.

Incompetent from start to finish Mega long waiting times, no information from the “friendly” staff Slowness is lived here! If you can, you should go to Lidl next door or order a pizza somewhere.

Waited at the drive-thru for over 30 minutes until I could place the order (I was right at the front). Rude employees and in the end the fries are missing from the menu. Total waste of time.

We wait 20 minutes at the drive-in counter until we can place our order. Then another 20 minutes on the food.

Incredibly, one of the six order terminals works. The line goes to the door and the store manager shrugs his shoulders. The staff seems overwhelmed by themselves. It's better to drive on to Pfungstadt to the next McD.

Very incompetent and not recommended. Almost 25 minutes at McDrive and then packed the wrong things. No Germans there anywhere and difficult communication. Terrible.

They made a mistake 4 times with the order and brought me a crispy BITE MC!!!! BITEN BY ANOTHER PERSON!!!

Under all hell. Ordered on site and waited 50 minutes for a happy meal, a burger and an apple turnover. All drinks were forgotten. Unfortunately, there were also severe communication problems with the employees. I recommend driving 10 minutes further and visiting another McDonald’s!

The store is the last thing. What happened to McDonalds and FAST food? The food used to be ready within a few minutes. Now it's all chaos here. Orders are removed from the system because you have already run out of time. Then the order is skipped because the employee has no overview. And that's just so that the times are right in the end. 30 minutes waiting time, customers who came afterwards were served, and when they repeatedly mentioned that they had already ordered before, there was no response. Just stroppy answers. And that with a maximum of 5 customers in the store. For me, that's not what McDonalds used to stand for, namely that the food comes to the table quickly. That was definitely the last visit here.

This has nothing to do with fast food. You wait too long for the food. Some of the employees are stressed.

Disaster. Eternal waiting at McDrive. Never experienced anything so disorganized.

Preferably 0 stars, but unfortunately that's not possible. Biggest crap shop ever. Completely dirty during the visit on September 29th, 2024 around 5:30 p.m. The place was overcrowded and after 45 minutes of waiting for our food we left. Completely pathetically simple. If there is something to eat, it is hardly edible.

Very bad in terms of food and taste

The whole McDonald's is messed up. It definitely needs to be cleaned. That was the worst Mc Donads I've ever eaten at the age of 58!!!!!!!!

Due to the rush today, the waiting time for orders was relatively long and the staff seemed tense. Everything was a bit uncoordinated and the display for picking up the order didn't work properly. There was also a bit of a lack of cleanliness.

It's very dirty. I give the ambience a zero. The toilet is very nice Dirty and there are no towels to dry your hands with. DISGUSTING.

This was the second time we were here to “quickly grab something”. You wait forever and 3 days before you can even order and then you can eat... sorry but since McDonald's switched to technology instead of people it takes a lot longer than it used to! There's almost nothing going on now😅

Underground service at the drive in. You wait forever and then don't get served

Since I ignored the bad reviews, it's my fault. I have never tasted bad food like I did today at McDonald's. Cheese is missing, sauce too and above all very poorly prepared. I'm annoyed that I'm not complaining. The person who prepared my burger had no desire to do it properly. Only my order number was displayed on the screen, after a while it was ready to be served. But there was no employee to serve it, I still had to wait because nothing was really prepared. There was no other order, just mine. However, everything went wrong. I will never come back here.

50min wait for the food. After repeated inquiries, the order form was apparently misplaced. The staff shows absolute mismanagement. I advise everyone not to visit this branch. So after an hour they say we have already received the food, which is definitely not true.

On September 18, 2024 at 4:45 p.m. I returned my order due to cold fries and asked for new fresh fries. An extremely rude worker gave me "new fries" that were stiff and even colder than the previous ones. Never again!

This has nothing to do with fast food anymore. 21 min which is nothing special and outside of any rush hour

Located nearby Maislabyrinth at Weiterstadt, so avoid weekend ^^

Boy, I have to wait 30 minutes for a cheeseburger, the sons of bitches

Food as usual, but the one service at the checkout on Saturday, September 7th, 24 around 7 p.m. doesn't work at all. She was very unfriendly to us and other guests.

The staff hardly understands a word 🙈 embarrassing Otherwise the ambience and the crowd are just as catastrophic, to be honest you'd better choose another McDonalds!!

Anything but “fast” food.. I’ve never waited so long at a McDonald’s.. incredibly poorly organized! Don't go!

The employees can't do anything right, she says to me at the Mac Drive counter. I'm supposed to wait a moment, she makes me wait there for 15 minutes and then she just takes the other car.

Complete catastrophe. Waiting time on early Sunday evening for a Happy Meal: 30 minutes by ordering via app. The employees skillfully ignore you when you ask how long it will take. At least the stuff was warm, which was probably just luck.

I pre-ordered online and then went to McDrive. It took 6 minutes for someone to speak to me. I then stood in the drive-in for a total of 30 minutes. There were only 3 cars in front of me and the McDonalds inside was relatively empty. Pure disappointment

Unfortunately I wasn't understood and no effort was made. What I still find strange is the ordering displays after the pandemic, everyone makes rum with their fingers without washing them first. Disinfectant is not available. Have fun eating.

Ordered a chicken & cheese box, fries and a milkshake online to be picked up at McDrive. The milkshake came straight away, after a long wait in the McDrive for the rest of the small order. According to the description there are 12 nuggets and 12 cheese snackers in the box, but there were only 6 cheese snackers in it, the milkshake didn't taste like anything, not creamy, more like scratch ice cream. After we tried to check the description for the box in the app, it said “no longer available”. It can happen, but at least there is some information about it instead of just packing half of it. Without words.

We had to wait almost 50 minutes for our food. Our order was only put together when we asked, but it was still just lukewarm.

Service is very bad and the workers are very unfriendly. At drive in you have to wait at least 30 minutes.

We had to wait almost an hour for the food due to a lack of staff on Sunday. It was cold at times because it took so long to put together.

Ja es ist ein neues gebeute, für mich Leiter zu dunkel es wäre schön wen es heller wäre, wäre es bestimmt freundlicher. Das Personal macht kein zu fridenen ein Druck, es lacht keiner alles sehen sie trauchrichaus. Ob ich noch mal da hin fahre, das Eis ich nicht. Beruflich bin ich endeucht. Doch mache euch euren eigenes Bild da von.

The new Mc Donalds is nothing special except that it's expensive and I don't like the food. The potatoes are either so salty that you can't eat them or tough!

Zu eng. Zu laut. Zu langsam. Essen auch so lala. Habe schon besser bei McD gegessen

Essen wie immer schmecke keinen Unterschied zu anderen nur das Personal überfordert zu wenig... und alle bestell Terminals nahmen keine Gutscheine an nur Fehlermeldung Scanner funktioniert bei 3 getesteten nicht und wie früher bestellen war schlecht möglich weil die arme Mitarbeiterin in der Küche auch aushelfen musste. Bestellungen ohne Gutscheine und App haben dann funktioniert nur ohne Rabatte.... ob wir wiederkommen?

Habe über die App bestellt und wollte es mir zum Parkplatz bringen lassen, da ich gesehen habe, dass drinnen viel los war. Neben mir die Leute taten dies ebenso. Nach 30 Minuten bekamen diese ihr Essen, obwohl sie nach mir kamen... na gut, dann kommt meines wohl gleich. Nach weiteren zehn Minuten bin ich reingegangen und die Angestellten stellten fest, dass sie meinen Bon vergessen hatten. 10 Minuten später erhielt ich die Bestellung. Pommes waren purer Knatsch, der Burger fast kalt und es fehlten zwei Soßen zu den Nuggets. Absolut mies geführter Laden.