McDonald's in Weiterstadt

Toilets were not clean early in the morning... Says a lot about the hygiene here

Terrible. Half of our order is missing, every time without fail. The drinks aren't the ones we ordered, and we paid for reusable cups, but we received paper ones. Truly awful... burgers that customers return are simply put back on sale. Disgusting!! Today was the very last time we went there. Never again!!!!!!!!!

Careful you could find yourself waiting for minutes to order in the drive-thru without anyone addressing for you to please wait. After placing your order it's an average of a ten minute wait or longer... Also they need to put arrows in the parking area to keep dumb dumbs from driving in the wrong way as you try to exit...

Visually modern, but I've never experienced a McDonald's this dirty—simply unkempt and unhygienic. We had to wait over 15 minutes for four simple cheeseburgers. The staff tried hard, but were clearly overwhelmed. The problem clearly lies with management—there's a complete lack of oversight and organization. Looking at the other reviews, the impression is confirmed: this branch has a serious management problem.

Waiting time has improved somewhat

I had to wait 30 minutes for my food even though they weren't very busy. Then my order wasn't complete. I stood at the checkout for 10 minutes and no one paid any attention. I can't recommend it.

Unfortunately, a very disappointing experience at the drive-thru at McDonald's Weiterstadt. Despite paying via app, we had to wait forever at the counter. At the first counter, we were waved through with a hand signal, but at the second, the same employee told us we shouldn't have proceeded because our order was supposedly no longer visible. Half of our order was missing. When we complained at the restaurant, we – like many other customers – had to wait about 30 minutes. The staff seemed overwhelmed and disorganized. While the ambiance is aesthetically pleasing, the organization and service unfortunately leave a lot to be desired!

Expensive and really doesn't taste good. Burger King is much better. The Classic Chicken Burger is now in the trash, and I was sick...

The new McDonald's are impersonal

Incredibly unfriendly service; you don't get a straw for your milkshake, even after asking for one, even though others had one. Additionally, you get rudely insulted when ordering and using the service, simply because the employees really have to do their jobs. Actually, a well-positioned shop for a quick bite to eat, but I won't be doing that again from now on!

Although the fast-food restaurant is usually very reliable and has long opening hours, making it a good spot to chill and snack late at night, I regret to report that the service is horrible and the food mediocre. The paper scooter was stolen once, and today the manager lied to us about running out of straws. The staff is generally unfriendly. Overall, a good location and nice ambiance, but the worst Megges in the area. 2/5 stars

The employee yelled at us and lied about the paper straws being out! You shouldn't treat your customers like that! I'm not coming here anymore!

They really don't deserve a star. My girlfriend and I ordered at the drive-thru, and her burger was simply thrown into the bag, open, and everything was covered in sauce. My wrap wasn't made properly. When I opened it, everything fell apart. We went back for a new one. We waited what felt like 20 minutes until we got a new one. Plus, everything we ordered got cold, and the wrap was cold. They just stuffed the inside of the other one into a new wrap. That's not okay. I wouldn't recommend anyone go there! The woman was also so unfriendly. She didn't even apologize and was very rude. She was even annoyed that we came back. I wanted to throw the bag at her, she was so unfriendly!

Disaster!!!!!!!! If you want to wait an hour every time, whether inside or at the drive-thru, you'll come here. Nothing works here. In other words, the worst McDonald's in Germany.

A 45-minute wait for a simple order! Table service wasn't provided, even though you could select it at the terminal. The atmosphere among the staff was very bad, which was partly passed on to the customers. An hour before the stated closing time, they were no longer accepting new orders, and the door could no longer be opened from the outside. The food and cleanliness were fine, but the service was a disaster!

Dear McDonald's Team, I'm writing to you today because my visit to your Weiterstadt branch yesterday was simply a disgrace – both in terms of service, hygiene, and the human interaction with guests. I never would have expected to encounter such a level of incompetence, ignorance, and indifference in a global company. I visited your branch with a colleague on July 21, 2025. When our food was brought, the employee in charge spilled both drinks – not "a little," but completely – all over my colleague. His high-quality jacket was subsequently soaked, sticky, and possibly ruined. Instead of an appropriate response – such as an immediate apology, help, or replacement – the employee left without comment. What followed is hard to believe: He came back – with TWO napkins. Two. For a complete puddle of Coke on the floor, soaked clothes, and a slippery environment. Of course, those two napkins weren't enough, and when he disappeared without a word and never returned, we had to take care of the cleaning ourselves, get napkins ourselves, and put up a slippery slope warning sign ourselves, because no one on your team felt responsible for it. Aside from the obvious failure of service, the food was, of course, completely cold and inedible after the whole incident—we simply couldn't eat it. When I politely tried to speak to the manager to request appropriate compensation or at least a refund, all I received was a shrug and the phrase, "What can I tell you? Sorry, there's nothing more I can do." To top it all off, the employee's behavior was then justified by his alleged lack of language skills—as if that were an excuse for his complete failure in customer service. No. This isn't a language barrier—it's simply incompetence and disinterest.

Absolutely nothing is happening here. Three cars in the McDrive and a 40-minute wait.

Closing time: 1 a.m. By midnight, the store is already overwhelmed. We've been sitting with 20 other people for at least 30 minutes, waiting for our food.

It's crazy that this is a fast food restaurant and we've been waiting for our order for over half an hour!

It's crazy how long you always have to wait at McDonald's, and then they lie to you and tell you the system isn't working, even though you can clearly see that it's working. It's so much fun to eat there ✌🏼

Unbelievable totally confused and rude employees . I was sent to the next window after receiving my drink and nothing happened for 15 minutes. How do these people get a franchise?

First I waited a long time for the food, and then later, when I was about to eat it, I opened the packaging and saw that the burger was already half eaten. Disgusting...

It was so bad that I stood in line for an hour, and every order was incomplete. There was a woman at the cash register who constantly checked our seats and never came. I can't recommend it at all.

Actually quite good but there were no more chicken wings

The slowest restaurant servise I have ever seen, my friend waited for 1 Cola for 20 Minutes. We waited for three orders every 15-20 Minutes. It's crazy

A very tidy and clean McDonald's, which is hard to find here... The staff is 100% friendly.

Nice standard McDonald's. Clean restrooms. And there's a gaming table.

There are very few employees. Service is very slow. If you're willing to wait a long time, come here.

We were there again after 4 months, but it still doesn't work. They can't handle the high number of orders. Today I had to wait 30 minutes again. Many people complained because they didn't get their food. The entire process at this store isn't right; the manager is overwhelmed. I definitely don't recommend this McDonald's.

The worst drive-thru in Germany. Apparently, double the order terminal means double the wait time.

Hoping for a quick fix, I steered my humble rodent vehicle to a McDonald's that proudly boasted two drive-thru lanes—a promise of urban efficiency, one might think. But alas! What I encountered was the epitome of logistical overconfidence. The double lane turned out to be a two-pronged blunder into a culinary snail's shell. The vehicles stood there like stuffed marmots—motionless, incredulous, exhausted. Time passed as if a beaver were gnawing through concrete. Minutes turned into eons. I was young when I arrived—I aged in the queue. The organization? A Kafkaesque construct without equal. Where efficiency was expected, chaos reigned. Orderers in lane one were given preferential treatment, as if they had joined the aristocratic lineage of hungry motorists. Conclusion: If you're hungry and have a zest for life, avoid this place. A drive-thru with two lanes, but only one functioning cog in the system. Under other circumstances, the sheer waiting time would be considered a reprieve – here, it only leaves a bitter aftertaste of wasted time.

The standard menu was well prepared, but it took a relatively long time. The location is completely overrun and either not big enough to handle the demand, or there aren't enough employees working there. It's also extremely noisy, making it difficult to have a conversation.

Unfortunately, we realized too late that we weren't given a reusable cup, for which we paid an extra €2. I've been trying to get the €2 refunded for almost three weeks. I've only received one response from headquarters, which they forwarded to the McDonald's operator downtown, but no one has responded. This is a disgrace!!!!

Actually, one star is almost too much. The service was worse than bad. If you can even call it service. Because it was basically nonexistent. The employees were extremely friendly... not. Also, one of the longest waits I've ever experienced at a McDonald's. If you don't absolutely have to go here, don't bother.

40 minutes for 6 cheeseburgers and 2 fries...pathetic

The McDonald's is in the middle of an industrial park. Why is the food still being served on the patio at 9:45 p.m., and then you're kicked off at 10 p.m.? Absolutely incomprehensible given the long opening hours. You just wanted to sit comfortably outside in the warmth and get kicked out. This should be possible longer, especially in the summer.

Unfortunately extremely unfriendly staff.

The wait was very long. It was also very annoying that only two of the six order boards were in operation.

Food takes forever in the evening. Wait times of 20-30 minutes have often occurred. The staff also deletes orders from the screen so they're considered completed sooner. The staff don't seem slow or lazy, but the kitchen seems too small for so many customers.

I think McDonald's hasn't done itself any favors by offering everything possible at this location. Drive-thru and in-store pickup would have been sufficient. Here, you can also have your food brought to your table or to a parking lot by ordering through the app. This leaves them completely overwhelmed, and things aren't working at all. On top of that, they put the food on pickup early, even though it'll take forever, and then immediately delete it from the system (perhaps to keep track of how quickly the food goes out?). It's completely unacceptable. And I don't understand why, after so many bad reviews, even before mine, they haven't done anything about it... The food is OK, although I expect more salad on a chicken burger or in a wrap; you almost have to hunt for it here.

Extremely poor organization at the McDonough Drive-In. When you had to wait over 35 minutes for three ice creams, and there wasn't a single announcement that an employee would be there, that says it all. A lack of staff alienates customers. The new, nice decor doesn't help either. Never again. Even one star is too many.

Beware of fraud! I was just scammed out of 2 euros in change. It's a shame McDoof doesn't have decent staff anymore.

been waiting 40 min for predone food complete bullshit

Unfortunately, as always, something was forgotten in our order… Really annoying

Very cool McDonalds where I could also collect points which is really cool

Service was really bad, we waited half an hour, a real rip-off place, they can't get anything done.

McDrive is completely overwhelmed, disorganized, and, above all, incredibly unfriendly. Customers are apparently not welcome here, so it's probably best to avoid it. It's a shame, because the location and modern facilities offer much more.

I've been to a few McDs, and this one is way down on the list. I was there on Saturday night, May 24th. Two drive-thru counters were served by a woman who mumbled and was impossible to understand. But she spoke to both vehicles at the same time. Because she said you should drive up, we did so, hoping to be able to place our order in person at the counter. Instead, we were harassed for a long time. Then we had to wait another 15 minutes for a small €33 order. Bad service; in my opinion, the burgers were carelessly thrown together, and the wait was far too long.

I was in the toilet there and it looked like a mess. Everything was a mess. I didn't even look at the cleaning schedule. Then I wanted to order and stood at the till for a solid 8 minutes and nobody came. Everyone was semi-busy in the kitchen. Everyone saw me but nothing. Then someone came (I think it was the shift manager). Not even a hello. And then she was totally overwhelmed with my online order. Well... then she called a number 166 (not mine), I didn't respond because I was just starting to write the review here. Then she gave me my number in a really unfriendly tone. It wasn't her best day, I think.

They can't handle the number of orders and eventually just delete them from the screen. After 20 minutes, I saw that everyone was complaining and people were getting their food right away. So I did, too, and that's how I got my food. If I go there again, I'll definitely avoid the place.

Normally, this shouldn't get a single star. McDonald's advertises 90-120 seconds for order preparation, but that quickly turns into over 30 minutes.

Unfortunately, it was very miserable. I ordered two MacWrap Mama Scrambled Eggs with Cheese and received Bacon Cheese. I absolutely hate bacon, but I didn't see it until I got home. Why would anyone even place an order? Maybe the employees should learn to read.

Always very long waiting times in Mac Drive impossible

We were here and a kid threw ice cream against the window. Unfortunately, the terrace was no longer open at 9:45 p.m. Otherwise, the food was okay, but it was okay. The McSmart menu is no longer smart...

Absolute disaster. I waited 35 minutes for my order. And then it was wrong 🤔🤦🏼‍♂️.

Once again get meat nuggets instead of vegetarian

Food and other items are as usual at McDonald's. Tables are wiped down promptly after each visit. Sitting outside is very pleasant, as they have lounge furniture. Very comfortable. Not many McDonald's restaurants have that.

Disastrous service and poor organization. Two McDrive counters, but only one person serves each one. Long wait times. The food is worse than at other nearby branches.

I've observed three orders in a row getting mixed up. In addition, incomplete orders are being deleted from the queue. This is likely to manipulate the metrics.

This is how espresso macchiato is served at McDonalds! There are no spoons, sugar or saucers, everything is served in a large cappuccino cup. Shame on McDonald's! The staff is very unfriendly! horror

Unfortunately 0 stars is not possible

We waited over 40 minutes for our order. When we asked if our order had been forgotten, we received a very unfriendly answer. “When it’s ready, it will come.” I was then ignored. You should actually give 0 stars for this, but unfortunately that's not possible.

If I could have given zero stars, I would have done so. After a concert in Frankfurt we wanted to quickly grab something to eat for the drive home. This quickly turned into a 45 minute wait in front of the ordering column. It took almost an hour until we had our food and that was in the drive-thru. We simply waited in front of the ordering column for 45 minutes, other cars in front of us and behind us as well. The service was subpar, not only did you understand the good lady in no time, they were all simply rude. They tried to explain to us that they could only handle 2 cars at a time, hence the incredibly long wait. My 2 a.m. arrival time at home turned into 3 a.m. and it was all JUST because of terrible service at a McDonald's drive-thru NEVER AGAIN and I advise everyone else to go to another one. There are enough in the area!!!! I would have noticed that too

An eternally long wait, I understand something different by fast food

Waiting 30 minutes for ice cream is a joke

Either it’s “Fast” or it’s “Food”, I accept that. At this McDonalds it is definitely “food”!!! This was ensured by only hiring people who gave you the feeling of traveling backwards through time. So sloooooooooow!

Just been there. There was nothing going on, but you still had to wait a long time for your order. In addition, this was not correct, even though I had pre-ordered. From the other reviews you can see that it was not an isolated case.

The nastiest thing I've ever seen in a McDonald's. The toilets were totally dirty and without toilet paper. The sink in front of it is dirty. If the order hadn't already been placed, I would have left again. The cola was half stale. I was no longer hungry anyway. Which from the looks of the burger wasn't too bad. I'll never go in there again.

We waited almost 45 minutes for our food, then we were still missing a menu and the toys for the Happy Meal. Absolutely bad service.

The employee at Mc Drive today at 8:45 p.m. was very unfriendly. We wanted to ask something about points and she yelled at us I paid with points unfortunately I didn't get half of my order even though it was unbelievable

After standing in Mc Drive for 20 minutes, you are informed that it may take another 15-20 minutes, but you can come in to order in the restaurant. Cars in the front, cars in the back. Thanks for the helpful tip!

I have rarely seen such slow and incompetent employees at McDonald's...

There's basically a new opening in Weiterstadt and then the service at this branch is at the bottom of the drawer. After about a year there is no longer any delivery service or as a resident of Weiterstadt I am not in the delivery area. Also an absolute disaster in the drive-in. From ordering to eating in the car about 10 minutes. And that happened every time. Before you can order at the drive-thru, you have to wait about 3 minutes until someone answers. I have the feeling that this branch is only there for show and that they only do the bare minimum. In a movie, this branch would just be a bad money laundering institution. What's up. McDonalds no longer has a standard that the Frenchise takers have to adhere to. What's wrong with you. Well, you have to know for yourself. Drive in now just takes 20 minutes. What's going on there?

Disaster, waiting for an order for a month… The staff is completely unable to work quickly

Insanely long waiting time for lukewarm food - never experienced this in a McD.

The Salak gave vanilla shake with coffee flavor, definitely correct👍💯

Mostly unfriendly and actually always problems with the app and coupons. Doesn't seem like a coincidence to me anymore. I won't try to eat here again. It hasn't worked for a long time anyway.

Waiting over an hour for food on a Friday night. Who could have guessed there would be such a rush? The noise is unbearable.

Simply rude, cheeky, and not cut out for a job involving human contact. The woman at the counter couldn't be understood, so you had to go to the first window, for which you were yelled at and told off.

McDonalds, the staff is so nice and friendly. The new ambience leaves a lot to be desired and I personally find it terrible. Drive In has two ordering counters but there is only one at a time. You could have saved money that way and it isn't any quicker. I've been there a few times, it's kept very small and everything is often dirty when there's a slightly increased number of customers. Garbage is on the floor, dirt on the tables, etc.. One star for the atmosphere and atmosphere of the new branches

You will wait for your food 50-130 min . Faster you get your food in real restaurant.

Order repeated not complete. It's a shame because the location is very good.

Hello, Just want to judge the Servixf. We were there at 7:31 p.m. on March 6th with an order via app and coupon. Unfortunately there were incorrect prices in the system. Since these were once coupons, they were no longer available after the employee canceled them. The solution: we should go to the drive-in again and get in line again. What a disgrace! Your communication leaves a lot to be desired. Even the management should make improvements, an absolute joke. I cannot recommend this store!

Food OK, the waiting time is getting worse and worse, a huge new McDonald's is being built and then there is always no staff or unfriendly staff, a manager or foreman who shouts at the existing staff in a full restaurant instead of lending a hand. The store is a complete disappointment

Longer waiting times are to be expected on weekends. Otherwise it goes quickly. Unfortunately I miss towels on the sinks. I have trouble putting my face in the drying machine. Usually a soap is empty or a tap doesn't work.

It's impossible that it takes 17 minutes for 3 cheeseburgers💩 then half of the toppings are missing, onion, no cucumber, no mustard

I waited 30 minutes at the drive-thru for four regular burgers and a Coke, even though there were only two cars in front of me. And one star is too many.

If you want to experience a slower pace of everyday life, this is the place for you. Here, you can ponder the meaning of life until your meal is ready. I briefly considered registering my sons for their driver's license, but now I'm waiting the four to eight years until their 18th birthdays. Highly motivated staff, performance-oriented management, and high-end service can be found in many places, but not here. 70% order fulfillment is already good. If you have time and enjoy complaints, you can indulge your hobby here.

New store. Nice design. Food freshly prepared. Very good charging options for electric vehicles

I ordered breakfast in the app. After 15 minutes I dared to ask. The order wasn't even prepared yet. There are still orders ahead of me. Staff without knowledge and not exactly friendly. Unfortunately I couldn't wait any longer and will probably have to write off my money. Thanks Addendum: The franchise entrepreneur did not consider it necessary to respond within more than 3 weeks. There are also other burger restaurants At some point I received an email with an attempted apology that I didn't take seriously. I also got the money back. I can tell you: You can also eat “Burger King”.

Unfortunately, it was a complete disappointment. The wait time was extremely long, even though the place was barely busy. The staff seemed completely overwhelmed and disorganized. No one seemed to really know what to do. When asked, the employees are rude and argue with you. McDonald's urgently needs to invest in better training for its employees. If you want a quick bite to eat, you're better off looking elsewhere. Not recommended!

Three hairs in my drink just disgusting!! I'll never eat from here again! Employees in the kitchen have their hair down and are constantly grabbing it in their hair, something like that just doesn't work.

Unfortunately, the McDonald's in Weiterstadt is a test of patience. It seems as if only one person works there - the waiting times are therefore long. Even simple orders take forever. The food was OK, but if you want fast food, you expect fast service. Cleanliness was okay, but overall not a convincing experience.

I have a question? Do you earn anything from the constant lack of citizens? Is it difficult to count to 7? Every time you feel like a thief, asking (paying) for the missing food/waiting while 6 dishes are cooling down. We have to wait either way, do it slowly/properly and we'll go home happy. Otherwise you're really great.

Very easy to reach, with plenty of free parking at lunchtime. We placed our order via app and had it delivered to the parking lot. It worked perfectly, and the food was really hot, so it was obviously freshly prepared.

Far too crowded, far too long wait times, and hardly any fries in the bag. A real shame for a premium location.

Kindness is a virtue, not here. Otherwise, the McDonald's is at least sucker and new...

Very long waiting times, food is often cold. Parts of the order are forgotten every time. Employees are sometimes very unfriendly. You wait 20 minutes at the drive in the Beatell terminal and are not served. The store is getting worse and worse

There is absolute chaos here. 30 minutes waiting time in the pick-up parking lot after we left the drive-in line after 20 minutes. Unfriendly, the staff moves provocatively slowly. Never again!

Long waiting time to order. Unfriendly staff and the food had probably been there for a while. Disgusting. Was there the first and last time.