McDonald's in Duisburg

We waited a long time for the order. Tables are dirty

I was just there and I have to say that if you can't read the orders, then you should hire a few Germans. Half of my order was missing

It's windy and fresh outside, no sun and dark, and inside it's colder than outside, the ventilation or air conditioning is pumping out a lot of cold air, this cold air is so uncomfortable, I won't come here to eat again

Worst McDonald's ever! We had to wait a full 45 minutes for our takeaway order. It was almost impossible to communicate with the employees as none of them spoke German. As if that wasn't annoying enough, when we got home we discovered that half of the order was missing. We definitely won't visit this McDonald's again - we'd rather go to Oberhausen!

Absolute catastrophe. It took 40 (!!!!!!!) minutes from the terminal to picking up the order. And then not even completely.

Unfortunately, I've noticed several times now that the waiting time is far too long. Last time we waited over 30 minutes for food. I know it differently from other branches.

Waited over 30 minutes for the order, which in the end wasn't complete 😔

WAS THERE EARLY IN THE MORNING... STILL EVERYTHING WAS TOP TOP... FRIENDLY STAFF AND NOTHING ELSE WAS NOTHING.. FAST SERVICE...A MC DONALDS BRANCH TO RECOMMEND...

The MC rocked out a bit (unfortunately)

Waited 45 min drive says it all... Sad game says it all

Everything was fine. Nothing to complain about. Only the air conditioning was set a little too high. Was a little too cold while eating.

Open for 40 minutes, smells like vomit, toilets without paper... Disgusting, I've never experienced a worse McDonald's.

Great McDonald's; little to complain about. It is kind that an employee informs us of a slight delay in an order due to a changed product. He gave us a stat update twice! Very nice to know when this is coming. We will come here more often!

The food could be warmer. We ate there once and the food was only lukewarm.

If I can be honest today was the worst day since I came here. I had to wait 0.5 hours to get my money back, waiting 0.5 hours is just too long for a fast food restaurant, it's a shame...

So the food is really tasty, the problem is that the employees make a lot of mistakes, but otherwise they're all actually nice. What I hope is that the employees send away the young people who are just chilling there, who don't even eat there, because other people want to go there eat and then there is no more room

My citizen was moldy and the workers are very unfriendly and insulted me to the core and my food took an hour and it was all cold even though no one else was there and the citizens are papik and disgusting never again

Absolute disaster. The food was cold today and the waitresses were either on break or overwhelmed. Cold BigMac to say one thing...the replacement was cold too! Cola and Cola Zero Tasted completely like water. Look forward to the stomach ache afterwards! Disgusting McDonalds Hamborn.

Left 30€ there. Drove home with child. Woman looks at food and says what's wrong? The ENTIRE order is incorrect. Every menu wrong. He even entered it incorrectly. Never again, when they say order at the counter, I'll order there. Oh what. I'll never shop there again. And I will advise everyone against it. Sue me. It'll be fun in court. I made a note of every incorrect order. Including receipt!!!!! I have never experienced anything like it.

Very long waiting times (30 minutes for 2 menus). An employee became very rude when we asked for a straw. Ambience not particularly nice (dirty & sad). Otherwise okay, order was complete and tasted as always. Nevertheless, I will not visit this branch again.

I have to add to my review, I was with you today, the burgers were cold, not even lukewarm 👎Mayonnaise was missing 🙄and there weren't any napkins either. The staff seemed very stressed to me. Although it wasn't that crowded. The only one who was calm and nice, as always, was the young man at the checkout. The employee was very nice and helpful 👍 🍟 Mc Donald' is very popular with children ‼️

Not recommended. The service and cleanliness leave something to be desired. I had to wait over 50 minutes for two chicken burgers. This has nothing to do with fast food anymore. For me, even one star is too much.

Just disgusting, dirty everywhere, the toilets worse than at the main station

Unfortunately, when it comes to large orders, the employees are often overwhelmed with extra requests and items are missing or arrive incorrectly. Plus it's never really clean there. The tables are always full of the previous ones or are totally messed up.

I have never experienced such a bad shop. Waited 45 minutes and then my order was only made after repeated requests and to top it off, half of it was missing again. I complained in the store and had to wait another 10 minutes and was greeted very kindly with the words "we don't need customers like that."

I just spent 4 days camping at a festival, but I've never experienced anything so disgusting

Waited so long, still got cold food

Waited 30 minutes and still need 30 minutes, meaning I have to wait a total of 1 hour for my order

Hamborn is the biggest dirty hole, the employees are so incompetent they can't even clean a table

Average Mc D's. Don't be surprised about the dirt! You are in Duisburg, what did you expect? The main thing, Big Mäc, is to eat standing up if necessary! 👍

This is honestly one of the worst McDonald's I've ever seen. The food is really cold, not lukewarm or anything…..cold. In general it is cold in the store, regardless of whether it is summer or winter, totally uncomfortable. The trolleys with the trays are probably only emptied twice a day, so you don't feel like keeping things tidy when all the stuff comes at you. I'd rather take the route to Buchholz!

Toilets are in the dirt, that's not a day old dirt!!!! Definitely rubbish from the week!!! I will also call the public order office on Monday and let them know!!!!

Forever a long wait in MC Drive even though there's nothing going on. Here the motto is slow food rather than fast food. I avoid this MCD.

Incomplete order, inexperienced staff and long waiting times. Visited for the last time today.

It was dirty there. Two items were forgotten in a small order

Unfriendly staff not a word of German after 1 hour still nothing when the food arrives it's cold the hygiene is not at all measurable it's really a shame I'll never go there again

Ordered on site with a waiting time of over an hour. From the customer's perspective, one employee didn't know what the other was doing. Only when an employee picked up the booklet was the order completed within 10 minutes.

The worst Megges I've ever been to. We waited over 30 minutes for our food. When asked, they roll their eyes and say 'yes, that could happen today. You see what’s going on here, you can’t expect the order to be there in 10 minutes’. I honestly expect that in a fast food restaurant. There is no money back, you should just wait. It is also terribly dirty and untidy…

Today (June 28th, 2024) there was absolute chaos there. The cash register wasn't manned for a long time, so I ordered via the app and picked up the food at the drive-thru. This takes a very long time compared to usual. Instead, a Big Mac was cold and the fries were so hard that I could only throw them away.

So the food was okay but the waiting time 🫠10 minutes old Swede but whatever else 3/5 stars

The coffee for 1.79 euros via the app is unbeatable. Tastes good too. The employees at the drive are very nice and polite. But people - the lid is now almost life-threatening if you're not careful. Don't you agree?? It falls out every time I take a sip. Who is doing well?

Bad food; the fries were undercooked, a bacon burger tasted weird and the fish burger was just pathetic.

Food is as always at MC but the shop itself is probably the worst, dirtiest in all of Germany, seats are defective, tables are dirty and staff some don't speak German.

So far everything is the same as everywhere else, but extremely slow service. Chaos at the information board, shows numbers that supposedly can be picked up, but then it takes another 10 minutes 🤮

Very slow way of working but the employees are very nice and very friendly.

So I would like to share my opinion with you here as objectively as possible. The food was great for me, it was warm and complete, even too much. That's great for me, but I find it questionable that such a mistake can be made when there are 20 customers in the store while 17 of them are eating, especially because I only ordered food worth €9.50. It took about 20 minutes, which is above average for a McDonalds where there are only 3 customers waiting. In case you're wondering what was too much, it was one portion of fries too many. Right next to it there is a piece of paper with the dishes I ordered and it said 1 portion of fries. As I said, too much is good, but it is questionable when so few customers are waiting. Who knows how many things were missing. For me the service was neutral. Not friendly and not unfriendly. There's not much to complain about in my opinion The store is mostly clean and not as dirty as everyone says. There might be something lying around in the corner, but otherwise it's clean. For the toilets I had to deduct 1 star from Ambiente because the trash can for the towels was overflowing. There was also a wet spot in the corner of a toilet. What that is is left to your imagination. But it wasn't that great there, so I would go twice. If it were possible, I would have given it 3.5 stars

The staff is great, the food is classic and flawless, the audience and the customers are partly the problem, "integration" doesn't work

Unbelievable, we waited for 2 hours, the employee was very rude, I asked for toilet paper and the worker said annoying saw.

Employees don't know that there is a Bill and Tom Kaulitz menu. Shift manager has no idea. Never go to Duisburg Hamborn again.

We come here because of the baby. He loves McDonald's. Today was much better, cleaner, polite. Cleanliness needs work, but much better than last time. Thank you.

Very unfriendly service. Eating took over half an hour. Then it was cold too. Restaurant also very dirty and unkempt

Poffertjes were rock hard. Were kindly redone. Rock hard again. Ordered ice cream and was then told there was no ice cream. get money back. The 600 mc donalds points are gone and I won't get them back. Juice shop. They get worse from month to month.

I've been eating here for years and I really have to say: I'm disappointed. Things have absolutely gotten worse in recent years. 1. Women's toilets suck. Footprints on the toilet seat, no toilet paper, just cloths that you use to dry your hands. No wonder the toilet gets clogged! 2. Chaos in the system. Under “Ready for collection” there were a lot of numbers that weren’t even close to being ready. Called out loud numbers that weren't even on the display. Long waiting times. People who came later were served earlier. When it was finally our turn to eat we were told there was no more salad. We should swap. But then told us we could only trade for large fries. So I would like to decide for myself what I want to eat. But simply accepted due to great hunger and annoyance. 3. Employees totally overwhelmed and there were many employees on site. If you organize it properly it shouldn't be a problem. 4. The guests. The shop looks like the guests leave it. Same with the toilets mentioned above. I'm sorry, but apparently only pigs eat there, that's how bad it looks there. No wonder that the employees here can hardly keep up.

It's always dirty there. Turks who smoke aren't thrown out there, but Germans are. 99% of the time the food is cold and stale. You wait 30-60 minutes for the food. It's a FAST FOOD restaurant. Sometimes people there give me a racist rant (against Germans/German-looking people).

Very nice shop in Duisburg hamborn. Nice service, everything was clean and there was enough parking space.

It's the same as always, only it's so full! So a lot of waiting

Had dinner there with my son today at 6:37 p.m. Ordering was quick, but there was no hello or anything. An employee speaks so loudly to customers in Arabic, it's abnormal. Then a Lieferando employee sat across from us, ate like a pig, dropped his cheeseburger paper and left the whole table with his food residue and paper on the table. Great employee. 2 employees pay no attention to this and leave the table as it was left for 15 minutes. This is underground.

Ate there again last night; never again! For a McMenu and a HappyMeal a preparation time of 45 minutes. There were customers who needed the same waiting time for a Coke. The staff then apologized loudly with the words "Well, I can't help it, there are only two men at the front and back". Then the owner should think about closing the shop, because with such a waiting time it no longer has anything to do with fast food. The restaurant was also completely dirty and of course overcrowded, both of which were probably due to a lack of staff. The staff present gave their all, but were completely overwhelmed due to the understaffing.

I have never (and I am traveling all over Germany) seen a McDonald's that is so poorly managed and has such underground and unqualified staff. To explain, there is currently a discount campaign on 2 classics for 7.50 euros, plus small fries with 200 points for 0 euros. Makes 7.50 euros. But the lady wanted over 9 euros and didn't let that dissuade her. You have to give one star, if I could I would give minus 10 stars.

Fast and good service, 24 hours a day, but there is no special employee for cleaning. The place is full of dirt and the table is also dirty. The cleanliness of the restaurant must be taken care of more than that.

Very long waiting time (20 min+)

We were almost thrown out because a man had a problem with our appearance

Few customers in the morning, food and drinks warm, tasty and prepared quickly.

Terrible service, stood in line for 40 minutes with 2 kids for a swing that didn't work. All employees work very slowly. And all the food is cold.

I was there, I ordered something that was stolen and then I go to the checkout again and ask where my order is and they tell me we've already done it. Real cheek. Paid €15 for free.

Zero system. Just chaos. The people responsible for distributing food have no idea about the system. If everything were "handled" little by little, things would go a little faster. The new system that Macdonalds introduced is a complete disaster. I waited half an hour for a coffee.

Totally uncoordinated. Waiting forever for the order. People who came after us had their dinner beforehand. The girls can't get anything done here. Order also incorrect

What a s... Waited locally via Lieferado for over two hours, which was a disgrace and not for the first time, never, ever again

Ordered for delivery and still no food after 2 hours. I was treated rudely on the phone and just hung up!! Then I drove there in person after 3 hours and finally got my goods. You pay 3.99 for the delivery service The store is totally dirty Garbage on the ground everywhere The floor on the counter was totally greasy and I almost slipped Was my last order from you I'm totally upset

If you come there on the weekend, you get your food in a bag because there are no more trays, but the store was no longer full. Half of the store looked like a garbage dump because no one cleared the empty bags from the tables.

Toilets are hardly cleaned, food looks passable - the only aftereffects are hours of visiting the toilet and service is ok if you ignore the fact that something is always missing with every order.

Too cold in the restaurant and unfortunately the food too :-(

Seit langem mal wieder hier gewesen und auf das Frühstück gefreut. Katastrophe!!! Erstmal enttäuscht dass es kein Ham und eggs mehr gab und der Laden war leer, trotzdem hat man die Bestellung erst nach 30 Minuten Wartezeit hinbekommen.

My experience at the McDonald's branch in Duisburg Hamborn was extremely disappointing. Cleanliness left a lot to be desired, with dirty tables and floors in desperate need of cleaning. Wait times were unacceptably long, causing frustration. Additionally, some customers' behavior was disrespectful and inappropriate, which detracted from the atmosphere. This store appears to be in dire need of an overhaul of its operations and a focus on customer service and cleanliness. I would strongly recommend not visiting this branch until these issues are resolved.

Yesterday was there for the first time in a long time...for a very, very long time. I'd rather drive to Dinslaken or Oberhausen. The fries were pale and fried a second after they were raw. And the Big Mac was just as hot as the fries were cooked. There was nothing more than body temperature If I go there again, it will only be because of Alzheimer's

Immediately after ordering, the board shows that the food is ready for pickup. Maybe to improve the service points. If you worked even slower you would have to take the customers' food away.

Could be cleaner, otherwise fine.

This is the worst store I know!!! Every time something is missing from the order!!! Sh....unfriendly and unqualified people working there!!! Nevertheless, praise that people with handicaps can work there and do their job 100 times better than someone who doesn't have a handicap!!!

Every time the same *word censored* with you. Employees in the kitchen should learn to read and understand.

Waited almost 20 minutes at the drive inn. It wasn't full at the time of ordering and 5 minutes later! Only then did it get full because the orders simply weren't being finished. Then all the sauces were missing. Unfortunately it wasn't the first time I had this experience there

Disgusting and dirty! No recommendation! Dirty fries on the floor everywhere! Employees reach into the fries/nuggets etc. without gloves. Simply disgusting!!

Ordered and paid for and you got nothing, not even your money back. This supposedly wouldn't work to cancel. The shift manager, cruel, I would have understood if I had spoken to him in a wrong tone, but if you remained polite and objective, I would have received such stroppy answers from him... That was our last visit there. .. as I said, no goods received and no money back!!!!

Went there yesterday with our children. Ordered at 4:38 p.m. and only received the food upon request at 5:27 p.m. Then also cold. One gentleman was very friendly and the only one who worked there with sense and sense, but none of this is of any use if he is only thwarted and harassed by the shift manager. The shift manager just looked at her times and simply pushed the orders out of the counter and she had dirty fingernails and a tone that I don't even recognize from the barracks yard! This was the last time we were there!

Super bad, I've been waiting for a Mac for half an hour, Sunday doesn't work at all

Placed an order today. We wanted to have the food brought to the table, but there were no table numbers available. Our number was on the display board - in preparation - and a little later it said - ready for collection. I went there to pick up our food. It wasn't finished. I asked why it says ready for pickup and it's not ready. The answer I got was that the number would be called when it was finished. So we kept waiting. By chance, after a long time, we saw a tray on the counter with our number written on it. Our number was not called. We took the tray and went to the table. Unfortunately we discovered that the hamburgers were only lukewarm. All in all, the service was unfriendly, the food was almost cold, we definitely won't come here again.

You only see good food often cold

Torn chairs, dirty tables. The toilet is dirty. Otherwise regular McDonald's. On my last visit (03/3/2024), the order board did not work. I stood there for more than 20 minutes with my order in my hand. The tables are dirty. It's dirty everywhere. I took the tray, potatoes fell on my floor

Long time waiting to pay, and also waiting long time until i receive my order

I would have preferred to give zero stars, the store was just dirty. Disgusting. I couldn't take photos of the worse parts. Employees totally unfriendly. Waited 37 minutes for 2 Junio ​​bags.

Waiting for an hour for food impossible job terrible

What a very nasty place! Literally waited an hour for the food. What do you get; half cooked curly fries, lukewarm sprite and a dry cold burger. After a lot of hassle I was able to get money back, but no excuses...

The point is still too much, I loved MC Donald, it always had something nice, this shop in this place is a stable for me, there was a fly in the food, I complained that half of it was missing, everyone liked it Ignored, I have been to many MC Donald stores around the world and there has never been a store as yucky as Da, a shame for the reputation of the MC chain.

In any case, it's very tasty to see the employees cleaning the grill in the parking lot with a high-pressure cleaner... Without words... don't want to know what else they don't clean with it

The food was cold and not tasty and you just waited too long for your food

I am a rare guest and will not come again in the future. The staff rolls their eyes when you ask them to pay and for the second time I get food that I didn't order. Not because I ordered wrong, but because my lack of knowledge of German turned my McRösti into a McCrispy. The blame for this mistake is then placed on the customer, but I insisted on what I actually said. Of course, all you can say about the atmosphere is that annoying screaming children have become the norm, despite the fact that it is a restaurant and not a chip shop. A relaxed, quiet lunch is therefore not possible. Apparently the branch is also being misused as a youth club and they behave in an impossible way there; Trays are thrown around and you are insulted by the young people hanging around and sometimes even begged at the table. It's actually no longer a restaurant, but a hotspot, unfortunately for the kind of fellow citizens who can't behave. Last but not least, the prices are excessive and the company's unnecessary greenwashing is simply outrageous. No, I don't want to suck an eco-burger with wooden cutlery and a cardboard straw that dissolves in the cup, and I don't want to be part of the delusional world climate trip, dear Franchise, I just want to eat my cheap Schwabbelburger in peace, it doesn't have to be more expensive to save the climate, it just has to fill you up.

Everything is dirty and not McDonalds level!

After swimming we went to Mc's across the street. The meals have all become more expensive and smaller. Two order tablets were broken, so we had to wait a long time. There was the typical Gucci clientele from southeastern Europe there, they were sitting there in droves and were very loud. In general, this McDonald's is very loud. Next time we'll try the "quick restaurant" next door...

A wonderful institution, everything is clean and comfortable for people with disabilities.

The team is nice and the restaurant is nice but unfortunately the food is ice cold

Everyone was overwhelmed because after the 3rd complaint and return of the food it was finally hot!