McDonald's in Waldshut-Tiengen

Open 24 hours a day, 365 days a year! If you go late, it's pretty empty. The food doesn't need any explanation... it's something everyone knows.

I would avoid this McDonald's branch in the future. What I understand by "fast food" is that you can eat quickly and then leave again. I waited a full 30 minutes for my food. Had I known that, I would have preferred to go to a real restaurant. I took a quick look in the kitchen; the staff seemed overwhelmed. The manager should reconsider their work schedule here; as I gather from previous comments, this wasn't an isolated incident. A dish was also forgotten in my order. The young man told me I had to get it myself. I think if you're going to offer table service, you should maintain it. The employee can't help it; it's the fault of the manager and their processes. This McDonald's is proof to me that even a "perfect system" like McDonald's can only be perfect if the franchisees and restaurant management have some knowledge of what's going on. I hope these reviews are read and taken seriously, but I suspect that's not the case. Otherwise, my experience wouldn't be the same as that of many other customers. I could write a lot more, but I think this is enough for now. Hygiene is also a key word.

Extremely cold food! Wrong sandwich! Then they gave me the sandwich I ordered, after another 15 minutes. But the sauce was wrong too! The worst I've ever had.

Houte was I bai McDonald's aine disaster is bai macdrive money rip off bill 36 euro but I pay 44 fr and order not complete

Beautifully located. And open late 😋

I was passing through and just wanted to get a coffee…

Quite good Mc Donalds food tastes good service is also great the food comes within 5 minutes only sometimes it is just too crowded and the parking spaces

One of the worst McDonald’s I’ve visited. My burger was served cold and the fries tasted off, and I had to wait far too long.

Tables and seating dirty food was just MC Donalds

Very unfriendly and the food is very bad.

Unfriendly, especially the manager and the food is not good

I don't recommend this place. The tables are all dirty and wet! The food takes far too long to prepare. The restrooms aren't clean (everything smells). A screen is broken. All the screens are dirty. Nothing is clean! The screens don't print receipts, so they don't print numbers, and the number is barely called out. 👎👎👎

The food is often cold. When you order takeaway, things are often missing. Today we went back because three burgers were missing. We were served nicely at first. But then a woman, probably the shift manager, came over and immediately accused us of lying. It was outrageous.

All the staff are friendly. Restrooms are clean. Food is hot and delicious. :-) Just how McDonald's should be

Dear McDonald's team, A family forced a whistle into a child's hand, and the child ran around with it the whole time, making a lot of noise. No employee did anything about it, even though it was very annoying. I wish something had been done.

They don't have much hygiene... Benches, chairs, and tables are dirty 😞 Food was missing from the order and the drinks were the wrong size... Burger 🍔 cold, fries 🍟 lukewarm Addendum: The next day I had terrible stomach pain and diarrhea. A day later, my stomach still wasn't feeling much better. I think the health department should visit this MC. I will never visit this MC again. It doesn't deserve a single star.

Unfortunately, it was a very disappointing experience. Even with a simple order (coffee and a McFlurry), the staff seemed overwhelmed and uncoordinated. The cashier was inexperienced and left alone, the order was left unattended – in the end, the coffee was cold and the McFlurry melted. Furthermore, the creamer was forgotten. Overall, it was chaotic and not up to standard.

This McDonald's is an absolute disaster! The food regularly arrives incorrectly, often ice-cold, and completely inedible – a disgrace for the price. The service is abysmal, rude, and in some cases downright insulting. The location is disgusting: All the tables are sticky, trash is lying around, and if you ask for your table to be cleaned, you're either not understood or someone appears with a dirty rag. I often had to wipe the table myself with toilet paper – completely unacceptable. Hardly any employee speaks German, let alone knows how to answer simple questions. This shows a shocking incompetence and lack of professionalism. Dear Business Owner: I understand that you want to make money, but this "business" is a prime example of how not to run it. This location has been around for years, and instead of improving, things are continually getting worse. Finally replace the staff, improve hygiene, and ensure that customers are no longer regularly insulted and poorly served—anything else is a scandal!

Ordered items incomplete again!!! Two McRip burgers were placed directly on the box without a base. On Saturday, I ordered two McRip burgers and a big McRip burger with extra onions. There were no onions on either McRip, even though the packaging stated otherwise, and the same thing happened with the other burgers. 👍🏼 Thank you.

The customer is king is no longer available at Mac Donalds Waldshut

Employees are currently unfriendly as hell again. Especially during peak times

Unfortunately, my experience with pickup was not good again. I ordered a veggie burger, among other things, and the veggie packaging actually contained a beef burger. The veggie nuggets were also meat nuggets. At least they were in the correct packaging, so I could see this at home. Unfortunately, I couldn't notice it with the burger beforehand, as it was in veggie packaging. Such a mistake shouldn't happen. I'm very disappointed 😞, I was looking forward to McDonald's for dinner and unfortunately could only eat the fries. And this mix-up isn't the first time. What a shame.

I don't recommend anything cold.

Since I sometimes eat there with my son, it's actually pretty good. When you eat there, they rarely forget anything. But now this is the fourth time in a short period of time that they've forgotten something in the drive-thru. Two were my son's chicken nuggets and one was a burger. I paid for it. The last time was today, when they forgot a wrap again, and they didn't even pack napkins. It's fast food, but the service is terrible. Sorry, McDonald's isn't like that.

I ordered a matcha latte, and it was simply awful. I've tried matcha in many places and know exactly how it should taste: slightly tart, herbal, earthy, and with a natural sweetness. What I was served here had nothing to do with that—it tasted of fish oil and smelled just as unpleasant. Undrinkable. Either poor quality or poor storage. Definitely the worst matcha I've ever tasted.

Ordered mcplant nuggets, got regular. Went to the counter they said it was the plant ones. It was not, then refused to change them. Also got 2 other orders wrong in my meal, the wrong drink and the wrong sauce. Waited so long i grew old

Rating: ★☆☆☆☆ This morning I had a very disappointing experience at the McDonald's. I ordered a Chai Latte Regular reusable oat drink, but I received something completely different: The cup was only one-third, or at most half, full, and the contents were lukewarm. After I complained, they remade my drink, but without the foam. Instead, I received a small cup, barely larger than an espresso, just coffee without foam. When I finally asked for my money back, I was not only turned away, but also rudely and disrespectfully insulted. I've never experienced such poor customer service at McDonald's. Absolutely disappointing – neither the product quality nor the way customers were treated was acceptable. A no-go for me, and I certainly won't be ordering a coffee here again anytime soon. There's always something missing from the bag, and the food is cold! Ice cream is served 10 minutes before the hot food. This is especially true if you order from a McDonald's Drive-Thru and only realize you're missing items at home. A 1.5-hour wait at a McDonald's Drive-Thru is not uncommon. Employees are extremely rude, arrogant, and unhelpful. They can rarely speak or understand the local language. Complaints are ignored and you get rude replies. Even when it's quiet, you always have to drive an extra 5 meters past the waiting window to avoid the display of the wait time at McDonald's.

This was by far my worst experience at McDonald's. I felt completely disrespected and humiliated by the service. You immediately sense that there's no motivation or interest in the customer. For me, this was a complete disaster – I'm deeply disappointed and will definitely not be returning.

Long wait at the order counter at the McDrive even though nothing was going on.

This is the best McDonald's in Germany. Service was simply perfect, very kind and friendly to the children. We had a very positive and positive impression from the staff, who asked us if everything was okay and if we enjoyed our food. The shift manager at this branch is very nice and polite. Thank you very much.

We bought lots of meals and burgers and drove 20 km home. When we got home and noticed that a lot of things were missing, we drove back and they made us everything again but didn't even apologize and it was the manager himself. We didn't expect him to pass up two MC Chicken burgers again. It's happened to us so many times and we never drove back because it's too far from our house, but this time it was really too much and on top of that he pulled a funny face as if it were our fault and then another mistake, so now my wife hasn't been able to eat anything today because she can only eat this MC Chicken. I'm really angry and will never get the MC Chicken I paid for again after this.

Today I went to McDonald's with my family. I ordered more than fifty euros, including meals. The fries that came with the meals were completely cold and so small that I asked an employee to please refill them. He responded, extremely rudely, that I should speak to the manager. At my insistence, he took the fries from me, placed them on a tray, and gave me exactly the same ones back. I went to the manager. His response was that this was our standard procedure—charging full price but only giving half the portion. When I said this wasn't standard procedure, he took the fries, threw them away, and gave me others that were just like he was giving me a handout. I've never seen such rude employees. I will never go to this McDonald's again and advise everyone else not to. In my opinion, it's no exaggeration to say this is the worst and dirtiest McDonald's in all of Germany.

Unfortunately, this is the worst McDonald's there is. The food is ALWAYS cold, no matter what time of day. The employees are so rude and unprofessional. There's an employee at the drive-thru who you have to shout at to be heard, and she screams nonstop, "HUH, WHAT???!!" in a tone you only get here in Waldshut. A very, very bad place. Unfortunately, a few years ago, it wasn't as bad as it is now.

Unfriendly and loud! Cleanliness leaves much to be desired...

Service is a 4, no more, big confusion when placing an order, no receipt for the vending machines, cold food, lettuce should be under the bun and not next to it on the paper

The worst mc Donalds in the world as so often food was missing from our order and unfriendliness is standard there very disappointed with Waldshut mc Donalds

Big m with mold The fries were cold

Update: McDonald's tried to have my review deleted, claiming they couldn't identify it. You know what I mean: They're trying to manipulate reviews to hide their own shortcomings. Better spend that money on training your employees instead of paying lawyers. You see a McDonald's ad, drive there, and the special offer isn't there :( Really bad 🙅 I ordered a Signature Collection Beef at the drive-thru, and what I got looked like a big cheeseburger. I complained by email, but like last time, it was simply ignored. They obviously don't care about good products and satisfied customers. Better go to Säckingen.

The drive-thru is unnecessary, as 90% of the time you have to get out and get the missing items at the counter. You simply can't rely on McDonald's employees, and it doesn't change, despite repeated complaints. I wonder if the store manager even cares about how inaccurate his staff is. You're being cheated out of your money and your trust. There's almost always something missing; I haven't seen any sauces in months, even though they're ordered separately every time. It's as if the employees don't want to do the final touches; they're just sauces, after all! When you order two Happy Meals, they basically contain the same toy. It's obviously way too exhausting to reach into two different compartments. Our kids always have the same thing, there's no surprise element, and it's absolutely boring for children. You have to ask and double-check everything; you're basically doing the work for the McDonald's staff. Is that the purpose of this company? A bit more motivation and stricter controls would be welcome.

Easily the most disgusting McDonald’s I’ve ever been in. All women’s stalls out of toilet paper. Disabled toilet had toilet paper but was foul. Flies and everything. Please do better. As the international franchise standard should be the same…especially in a first world country. I’d also like to point out that we arrived in the early morning and you’d assume the staff would have all night to clean up.

This is the lowest Meccan I've ever been to. The person at the drive-thru spoke almost no German. The product preview display didn't work either. As a result, half of it was wrong. Afterward, we had to argue with three unfriendly employees (no German) to get what we ordered. We didn't get any money back. The food was cold and stale. Yuck

We ate there yesterday around 5 or 6 p.m. When we pointed out a mistake in the order to the manager, we immediately received a rude response. The best part was, when we had the right things and were about to leave, the woman insulted our mother in Albanian. A person like that shouldn't be working in a job like that with people.

I've been to MC Drive several times, but no one there really understands German. So I have to repeat what I want to order several times, and ultimately, unfortunately, it comes out wrong.

It is an extremely nice MC Donalds only a machine for ordering does not print any slips which is extremely annoying but otherwise the store is extremely nice and the food tastes great too

It is good for those who come with children. There is a playground and game tablets. Friendly staff. It is especially clean and there are no flies inside like Burger King. It has a nice view and is cool.

I don't recommend this place. I ordered 6 chicken nuggets and still didn't get them after more than half an hour.

I'm not one to complain easily – but what I experienced on July 5, 2025, at the Waldshut-Tiengen branch is a prime example of how to permanently alienate customers. You come with some hope – maybe things will go better this time. Spoiler alert: Of course not. Half of the self-service terminals were broken or completely unusable. The displays – so damaged that you could more easily recognize an abstract work of art than a menu. And the touchscreens? They reacted like a stone to being caressed – if at all. Code entry? No chance. QR code? Just as useless. The machine didn't even spit out an order confirmation. This isn't a minor system glitch anymore – this is digital customer wear and tear. After several frustrating attempts, I turned to the staff. The response: a shrug and the terse "Yes, I know." Seriously? No apology, no attempt at a solution, zero sense of service. Honestly, that's not only unfriendly, but disrespectful. And when hardly anyone speaks enough German to answer simple questions or provide assistance, the whole thing almost seems like a parody of customer service. You don't feel like a guest—more like a nuisance. And the food? The sad culmination of this tragedy: cold Big Macs, soggy fries, nuggets that look like they came from yesterday's microwave. No taste, no quality, no love for the product. And this from a brand that boasts billions in sales and global player status? Ray Kroc had a vision: the same taste, the same quality all over the world—whether in Tokyo, New York, or Waldshut-Tiengen (One Taste Worldwide). But what I was served was more like "One Frustration Worldwide"—at least on the Rhine. McDonald's—do you really want people to have to apologize for visiting you?

No recommendation. We were just passing through and wanted to eat at McDonald's again, but never again. Stone-old fries. Burgers weren't fresh at all. Ordered a burger without tomato, but still had tomato on it. No thanks, never again. And first thing in the morning, I had an upset stomach, to put it mildly. McDonald's Germany should do more to check.

July 5, 2025, 12:30 AM - 12:44 AM Waited 14 minutes at the drive-thru JUST to order! If I could back out, I would have already done it. You desperately need to hire more people! This isn't normal anymore! Insane! Ever heard of "please park up front"?

Still a terrible place! I ordered planted nuggets and then there was a regular nugget in the middle. The restaurant was empty, and the staff was still overwhelmed? If only they were friendly. Congratulations, you're still incredibly incompetent. I'm definitely never coming back to this place.

What I got was, unfortunately, a bitter disappointment. The portion was much too small. And the dip was missing. The few fries I got were tasty, but that doesn't make up for the ridiculous amount. You pay more for air and packaging than for the actual product! In addition, there was an unnecessary wait of over 10 minutes, even though there were hardly any other customers ahead of me. This is simply unacceptable for a fast-food restaurant. When you're waiting for a long time, you expect at least a satisfactory result – that was definitely not the case here.

⭐☆☆☆☆ Outrageous service – soggy, greasy fries and a rude shift manager I went to McDonald's today and unfortunately had a very disappointing experience. The fries were undercooked, dripping with grease, and completely soggy – absolutely inedible! After my polite complaint, the product was brought to the shift manager. But instead of understanding or a concession, I received only a rude response: "That's the way it is" – accompanied by a laughing, cheeky tone that was completely unprofessional and disrespectful. I expect a minimum level of customer service and quality from a large company like McDonald's – neither of which was even remotely present here. This is not how you treat paying customers. Very disappointing! I hope this feedback is taken seriously – because this kind of behavior is unacceptable. June 26, 2025, 5:39 PM

Sometimes it is missing what is otherwise one of the best MC

Today we weren't satisfied. Something was missing from our order. I stupidly didn't check this time. The wraps were only half full. The cheeseburgers were squashed. What a shame.

Everything is ok, but you have to pay more attention to cleanliness, normally before eating people will wash their hands, so if I'm going to wash my hands and see everything clean, I'll wash my hands with pleasure and I'll eat the food with pleasure.

They no longer deliver at 20 because they don't feel like it.

Unfriendly staff, they don't want to take a regular customer's order. I find that very rude. That's why I'm not giving it a star! Next time, please do better. And the fries were bad!!!

Very disappointed – my chicken box wasn't complete and the quality was rather mediocre. That shouldn't happen at a well-known chain like McDonald's.

We ordered a McFlurry Smarties and a McSunday Chocolate, and we basically got two milkshakes, each with a dollop of chocolate and a sprinkle of Smarties. Reading the reviews, I'm not surprised anymore. That was probably the last time.

Worst Big Mac I've ever eaten, the boss looks stupid and the atmosphere is dirty, the machines are slower than Windows XP.

Wrong menu given + bad food not prepared properly + awful ambience

I've been to McDonald's on every continent, but here in Waldshut, you can experience probably the worst Mac in the world. We're talking about such a level that it's obvious that the employees are deliberately trying to harm the manager. No one is that careless or... See picture. That's a Chicken Big Mac. No sauce, the salad next to the burger (no, it didn't have any IN IT), the top tier completely empty. And cold. Not McDonald's cold, REALLY cold. Just as cold as the Big Mac I also ordered. The 5-ounce Coke I paid for came in a 4-ounce cup... The pictured burger went straight back. After a short wait, a new one arrived, just as cold. After I complained at the counter, they reached back into the obviously turned off warming compartment and made two new... cold burgers. I came because of a 2-for-1 offer in the app. So I only paid for one burger, but five (!) burgers ended up in the trash after a total of four bites. I bought a sandwich from the bakery on the way home – I recommend it to everyone. The floors and tables are sticky and dirty, the ordering machines are incredibly slow, and the staff are disinterested. I live very close by, but you'll never see me again.

The touchscreen wasn't working (this can happen), so we had to go to the checkout, where the person was smiling and friendly. The problem is that what you receive doesn't match the photo on the screens; the images are misleading. McDonald's shows you steaks that are about 1.5 cm thick, and the ones you receive are about 5 mm thick. They're making fun of their customers.

Totally unhygienic. Food scraps stick to the walls, tables, and floor. The restrooms stink strongly of urine and are almost impossible to use. The food is quite good, but it's impossible to sit comfortably without feeling completely disgusted.

I drove to McDonald's especially because they were giving away glasses for the full meal. I didn't get one because they didn't have any. I didn't even get a receipt! The manager wasn't friendly to me at all! Looking at the reviews, I'll never go back there. Not recommended either!

Ordering screens are very slow. Visited on May 15, 2025

I always have problems in this McDonalds, especially with your actions, the staff seems uninformed and uninterested in it. Most recently, during your Minecraft campaign, I redeemed one of the collectible figures using an app coupon but only received the figure for the Happy Meal. The difference in the collectible figure you receive a code to redeem which unlocks the same figure in the game. When I asked, I shrugged my shoulders and then contacted the restaurant and fobbed them off with lies. I have great hope that the McDonalds in Laufenburg will do better in the future...

Cheated on 6 euros, a burger wasn't in the bag and two cheeseburgers were cold... never again.

No. Staff unfriendly and arrogant. Order not complete and some cold burgers. The staff should concentrate more on putting together the order and not just making hello behind the counter. But if the restaurant manager is also involved, it is difficult to control the staff. I won't buy anything there anymore.👍👍 The ordering machines would also need a service technician.

What happened to the McDonald's in Waldshut? The employees are so unfriendly. My friend is over 70 and wanted to order at the checkout and was approached straight away. We then called the branch manager and he really discriminated against us and attacked us. It's a shame that McDonald's has become this way there. We'll never go there again.

After a great evening at the King Pin bowling center, I just wanted to grab something to eat at the McDonald's next door. What a mistake! As soon as I entered I was greeted by a smell that spoiled my meal. When “fast food” smells like that, you can only imagine what’s really going on in the kitchen! The machines I ordered were broken and I felt like I had been caught in a bad joke. The food also left a lot to be desired. The fries were the worst I've ever had - soggy and tasteless. The burger was still half frozen; I thought I ordered ice cream, not a burger! What was particularly worrying was that the boss smoked and chilled outside with his colleague before they just kept running back into the kitchen. It makes you wonder what the hygiene is like when the gentlemen are fiddling with their smelly hands between the burgers after several cigarettes. And as if that wasn't enough, my kids came with a Happy Meal that included a "surprise" - although not one we wanted. When I tried to exchange the broken toy, a bald man came who introduced himself as "Ronald McDonald" but was supposedly the boss. He didn't exactly have the friendliest demeanor and quickly rejected me. Overall, the visit to the McDonald's next to the King Pin was anything but satisfactory. One wonders if there is an “enter at your own risk” sign posted somewhere. If you can, find another option to eat - even the frozen pizza from the supermarket is a real treat! 🍟😅🍔

I waited exactly 1.5 hours. Still no food that I asked for, they called me... wanted my money after that, didn't even get my money back!

Employees aren't there for you and screens don't work plus the food was ace

Very disappointing experience – rude staff and poor service I was in this restaurant yesterday around 11:38 a.m. with a friend and our children. We ordered tea, coffee and a children's menu for my daughter. Our plan was to enjoy our drinks first and then order lunch. While my daughter was playing with the tablet at the table, she started eating. About 10 minutes later she tried the fries and told me they didn't taste good. When I checked I noticed that they were undercooked, soggy and obviously not fresh - probably leftovers from earlier in the day. Since we were the first guests and the place was still empty, I politely went to the checkout to ask. The employee didn't speak English, so I tried German. A woman - not German, probably of Eastern European origin - told me that the fries were no longer fresh because my daughter had "eaten late". This explanation is incomprehensible to me. I've ordered here several times, including take-away, and even after 30 minutes the food was still ok. Instead of responding professionally, she spoke in her native language to a younger woman who works in coffee and beverages and a man - all three of whom were clearly talking about me in a very disrespectful tone, right in front of my face. This behavior is absolutely rude and unacceptable. I was so upset that I left the fries and stopped ordering lunch, even though we originally planned to. This experience was not only disappointing but also disrespectful. People who treat customers like this shouldn't work in customer service. Politeness is the least that can be expected. I won't visit this place again. _______________ Very disappointing experience rude staff and poor service I visited this place yesterday around 11:38 am with a friend and our children. We ordered tea, coffee, and a kids’ menu for my daughter. The plan was to enjoy our drinks first and then order lunch afterwards. While my daughter was playing with the tablet on the table, she started eating her food. About 10 minutes later, when she tried the French fries, she told me they didn’t taste good. I checked and saw they were undercooked, soggy, and clearly not freshly made most likely leftovers from earlier in the day. Since we were among the first customers and the place was still empty, I politely went to the cashier to ask about the fries. The staff didn’t speak English, so I tried in German. One of the women not German, possibly Eastern European responded that since my daughter ate “late,” the fries were no longer fresh. That explanation doesn't make sense. I've ordered from here before, and even takeaway stays fine after 30 minutes. Instead of handling the issue politely, she started talking in her own language to another younger woman working in the coffee and hot drinks section, as well as to a man all clearly speaking about me and mocking me right in front of my face. This was extremely rude and unprofessional behavior. I was so upset I left the fries and didn’t stay for lunch, even though we had planned to eat after finishing our drinks. This experience was not only disappointing but also disrespectful. People who treat customers this way should not be working in customer service. It’s basic human decency to act politely, especially in a customer-facing role. I won't return here again.

I paid 4 euros for an ice cream with 2 drops of pistachio sauce in it.

Today this branch has outdone itself again. The burger was ice cold like it came from the fridge, and the fries and tomatoes that I ordered were also included. The store was half empty and I still waited 20 minutes and forgot the napkins. Everything in the toilet is broken and the hygiene of the whole store is a huge catastrophe. I have already written to sn Mc Germany 3-4 times. But unfortunately this is of no use. Don't know why we still go there😂 Shame on McDonalds!!

You can rely on the McDonald’s Waldshut-Tiengen. I can't write anything about the restaurant because I always use the McDrive. This one is always tip top. I use the app to place my orders (often with personalized burgers) and it works almost perfectly for me. My orders are 95% correct, it's very rare that a little thing is missing or packed incorrectly. A short response directly at the pick-up window and the error will be corrected immediately. The staff is mostly friendly and competent, although I am also a rather uncomplicated customer. When the volume is very high, you sometimes notice this in the staff, but I find that to be human. The quality of the food is good considering the circumstances (fast food). Cold burgers are rare, sometimes the fries are already a bit soft. Especially when there isn't much going on. I think the quality of the chicken patties (Chickenburger, McChicken) has generally decreased. There wasn't as much cartilage etc. as there is now. But it has nothing to do with this branch but will be a general topic. Finally, a huge plus: open 24 hours a day!

The staff is incredibly unfriendly and uncooperative. We were missing a few things from our order. Despite proof of receipts, the discussions with us were incredibly unfriendly. Until our missing products (half empty instead of full) were delivered. The worst part of the story is that we have all been suffering from severe nausea and diarrhea since our visit yesterday. It's unbelievable how bad this MC gets in Tiengen. We will draw our conclusions from this and perhaps even make a report. And the star we had to give is definitely too much!!!!!!

They didn’t bring us sauces or ice cream, the coffee was in a plastic cup, we ordered chocolate ice cream and brought ice cream, the wait was half an hour.

You absolutely have to learn what the customer orders and what he puts in the bag, after all the customer pays for his order and everything should be in it!!!!! Why doesn't this work for you?? It never works, it sucks

Unfortunately everything is now very dirty and unkempt. The floor, tables and seating are just dirty and really disgusting. You can just see that things are never really cleaned here. Too bad. By the way, we were there in the morning when the place was being “cleaned”. The food is as it should be.

40 min wait for 2 burgers and not even an apology!

Just like McDonald's. The only downside for me is that, due to the high workload, the employees often fail to keep the seats clean after customers leave.

Order only received incomplete after 35 minutes and twice the request. At the next table someone also said something about a 20 minute wait and that this was usual there, not like usual at MC D.

Nice service but I get my mc flurry in a cola cup

Almost Swiss prices. Fries and nuggets ok. Cola half ice as always. I got freezer burn from the Big Mac, it was so cold.

I have three children, my boys took two Happy Menu 5:50 each and my daughter Big Mac Ma Menu 9.80€ she asked if she could have a gift like with Happy Menu man wanted to sell it to us for 3€ that is not customer friendly and a total rip off 3€ for a toy very very unfriendly :(

What a juice shop there is no ice cream

What a juice shop there is no ice cream

Update on 15.3.2025: Today my son wanted to have some nuggets and we were nearby this restaurant. So we stopped and ordered some food. Meanwhile I used the washroom and came back to our table. And I waited another 10 minutes until I noticed that our food and the food of many other customers were on the counter waiting to be served to the tables. Of course the food was completely cold. I complained but the lady did not really care. She just replaced my fries even though I told her that everything was already cold. I do not think this was the staff's mistake, I recognise an ignorance by management. If the managers do not care for the restaurant's reputation why should the employees care? Honestly I won't bring my family to this place in future. Maybe this will not matter to this outlet but it will matter to my family by not paying money for cold burgers. Today I visited this outlet for the first time. Usually this chain gets good reviews from me as you cannot make much wrong. But this outlet was different to be honest. We wanted to have a quick breakfast in the outside area. As you can see from the picture it was not necessarily the way a guest would expect a restaurant. And this was just one of many tables. The worst thing is that this outlet is open 24/7 which means someone should be assigned to clean permanently. But even the shelves for the trays were full at 9h50am. Guys seriously it is not rocket science to keep your restaurant in order and tidy. Your cleanliness is your business card for the customers. I hope someone reads this feedback and takes action.

2 order screens didn't work but the food was brought to the table very quickly. For the Swiss it's worth it because of the other burgers and nuggets/wraps that we don't know otherwise.

Far too few vegetarian products. Fries weren't cooked through and the vegi nuggets were fried twice, disgusting!

The only positive thing was that the waiting time was okay. It was only half full at 8 p.m. The terminal didn't work at times, the fries were lukewarm, the salad fell out of the chicken burger when it was unpacked and the sauce was generously spread on the paper. We had to look for a while until we found a clean table.

I made a mistake when ordering, but it was due to the ordering machine having been broken for months. Instead of showing understanding, the boss laughed at me and was extremely unfriendly. When I pointed out the problem with the machine, I was laughed at again. This kind of behavior towards customers is absolutely unprofessional. Very disappointing!

So in terms of the quality of the food, it's very, very bad, the bread is always so dry, not fresh, you can tell they're making 0% effort because they get enough customers there anyway because it's cheaper than in Switzerland and it's on the Swiss border. So really the quality of the food there is very, very sad, it really just doesn't taste good or just doesn't taste like McDonald's should actually taste. Nothing is fresh, the bread always falls apart, the fries sometimes salted sometimes no salt...

Me and my family once ate at Mc Donald's, unfortunately we found a hair in the Big Mac and we already knew why the employees don't wear hats so that the hair stays in and once we were. Also in Mc Donald's we ordered at the reception, we waited for an hour then we asked why it was taking so long, our order wasn't added and unfortunately the employees often forget things as this happened to us often, we always check the bags to see if everything is in there or if something is wrong and one time we ordered a Mc Chiken Rap and they put the wrong thing in it I would recommend that they put the bags in after ordering Control

Large fries were forgotten and only noticed at the table. Just a small start to get a big one on the grounds that anyone could say so. The shop is also totally dirty at 3:30 a.m. even though half the team is standing in the kitchen with headphones on.

I am very disappointed and will prefer Burger King again. Today I ordered an order with 4 menus 2 Hanburgers and chicken nuggets with Cola. I only received half. For two menus I received one burger too few, two colas were missing and the fries weren't fresh. I was angry and disappointed and not for the first time in this store.

Tried again and again, disappointed every time. At McDrive, part of the order is always missing. Screens inside for ordering are sometimes broken plus a lot of staff who don't understand you. Tables are only cleaned sporadically. Ordering at the counter is not possible at all. There are enough customers, so why be customer friendly.

Touchscreens extremely slow. Cola was spilled on the tablet and food when I picked it up at the counter. Products not available on the touchscreen, were available at the counter.