McDonald's in Waldshut-Tiengen

I always have problems in this McDonalds, especially with your actions, the staff seems uninformed and uninterested in it. Most recently, during your Minecraft campaign, I redeemed one of the collectible figures using an app coupon but only received the figure for the Happy Meal. The difference in the collectible figure you receive a code to redeem which unlocks the same figure in the game. When I asked, I shrugged my shoulders and then contacted the restaurant and fobbed them off with lies. I have great hope that the McDonalds in Laufenburg will do better in the future...

Cheated on 6 euros, a burger wasn't in the bag and two cheeseburgers were cold... never again.

No. Staff unfriendly and arrogant. Order not complete and some cold burgers. The staff should concentrate more on putting together the order and not just making hello behind the counter. But if the restaurant manager is also involved, it is difficult to control the staff. I won't buy anything there anymore.👍👍 The ordering machines would also need a service technician.

What happened to the McDonald's in Waldshut? The employees are so unfriendly. My friend is over 70 and wanted to order at the checkout and was approached straight away. We then called the branch manager and he really discriminated against us and attacked us. It's a shame that McDonald's has become this way there. We'll never go there again.

After a great evening at the King Pin bowling center, I just wanted to grab something to eat at the McDonald's next door. What a mistake! As soon as I entered I was greeted by a smell that spoiled my meal. When “fast food” smells like that, you can only imagine what’s really going on in the kitchen! The machines I ordered were broken and I felt like I had been caught in a bad joke. The food also left a lot to be desired. The fries were the worst I've ever had - soggy and tasteless. The burger was still half frozen; I thought I ordered ice cream, not a burger! What was particularly worrying was that the boss smoked and chilled outside with his colleague before they just kept running back into the kitchen. It makes you wonder what the hygiene is like when the gentlemen are fiddling with their smelly hands between the burgers after several cigarettes. And as if that wasn't enough, my kids came with a Happy Meal that included a "surprise" - although not one we wanted. When I tried to exchange the broken toy, a bald man came who introduced himself as "Ronald McDonald" but was supposedly the boss. He didn't exactly have the friendliest demeanor and quickly rejected me. Overall, the visit to the McDonald's next to the King Pin was anything but satisfactory. One wonders if there is an “enter at your own risk” sign posted somewhere. If you can, find another option to eat - even the frozen pizza from the supermarket is a real treat! 🍟😅🍔

I waited exactly 1.5 hours. Still no food that I asked for, they called me... wanted my money after that, didn't even get my money back!

Employees aren't there for you and screens don't work plus the food was ace

Very disappointing experience – rude staff and poor service I was in this restaurant yesterday around 11:38 a.m. with a friend and our children. We ordered tea, coffee and a children's menu for my daughter. Our plan was to enjoy our drinks first and then order lunch. While my daughter was playing with the tablet at the table, she started eating. About 10 minutes later she tried the fries and told me they didn't taste good. When I checked I noticed that they were undercooked, soggy and obviously not fresh - probably leftovers from earlier in the day. Since we were the first guests and the place was still empty, I politely went to the checkout to ask. The employee didn't speak English, so I tried German. A woman - not German, probably of Eastern European origin - told me that the fries were no longer fresh because my daughter had "eaten late". This explanation is incomprehensible to me. I've ordered here several times, including take-away, and even after 30 minutes the food was still ok. Instead of responding professionally, she spoke in her native language to a younger woman who works in coffee and beverages and a man - all three of whom were clearly talking about me in a very disrespectful tone, right in front of my face. This behavior is absolutely rude and unacceptable. I was so upset that I left the fries and stopped ordering lunch, even though we originally planned to. This experience was not only disappointing but also disrespectful. People who treat customers like this shouldn't work in customer service. Politeness is the least that can be expected. I won't visit this place again. _______________ Very disappointing experience rude staff and poor service I visited this place yesterday around 11:38 am with a friend and our children. We ordered tea, coffee, and a kids’ menu for my daughter. The plan was to enjoy our drinks first and then order lunch afterwards. While my daughter was playing with the tablet on the table, she started eating her food. About 10 minutes later, when she tried the French fries, she told me they didn’t taste good. I checked and saw they were undercooked, soggy, and clearly not freshly made most likely leftovers from earlier in the day. Since we were among the first customers and the place was still empty, I politely went to the cashier to ask about the fries. The staff didn’t speak English, so I tried in German. One of the women not German, possibly Eastern European responded that since my daughter ate “late,” the fries were no longer fresh. That explanation doesn't make sense. I've ordered from here before, and even takeaway stays fine after 30 minutes. Instead of handling the issue politely, she started talking in her own language to another younger woman working in the coffee and hot drinks section, as well as to a man all clearly speaking about me and mocking me right in front of my face. This was extremely rude and unprofessional behavior. I was so upset I left the fries and didn’t stay for lunch, even though we had planned to eat after finishing our drinks. This experience was not only disappointing but also disrespectful. People who treat customers this way should not be working in customer service. It’s basic human decency to act politely, especially in a customer-facing role. I won't return here again.

I paid 4 euros for an ice cream with 2 drops of pistachio sauce in it.

Today this branch has outdone itself again. The burger was ice cold like it came from the fridge, and the fries and tomatoes that I ordered were also included. The store was half empty and I still waited 20 minutes and forgot the napkins. Everything in the toilet is broken and the hygiene of the whole store is a huge catastrophe. I have already written to sn Mc Germany 3-4 times. But unfortunately this is of no use. Don't know why we still go there😂 Shame on McDonalds!!

The staff is incredibly unfriendly and uncooperative. We were missing a few things from our order. Despite proof of receipts, the discussions with us were incredibly unfriendly. Until our missing products (half empty instead of full) were delivered. The worst part of the story is that we have all been suffering from severe nausea and diarrhea since our visit yesterday. It's unbelievable how bad this MC gets in Tiengen. We will draw our conclusions from this and perhaps even make a report. And the star we had to give is definitely too much!!!!!!

You can rely on the McDonald’s Waldshut-Tiengen. I can't write anything about the restaurant because I always use the McDrive. This one is always tip top. I use the app to place my orders (often with personalized burgers) and it works almost perfectly for me. My orders are 95% correct, it's very rare that a little thing is missing or packed incorrectly. A short response directly at the pick-up window and the error will be corrected immediately. The staff is mostly friendly and competent, although I am also a rather uncomplicated customer. When the volume is very high, you sometimes notice this in the staff, but I find that to be human. The quality of the food is good considering the circumstances (fast food). Cold burgers are rare, sometimes the fries are already a bit soft. Especially when there isn't much going on. I think the quality of the chicken patties (Chickenburger, McChicken) has generally decreased. There wasn't as much cartilage etc. as there is now. But it has nothing to do with this branch but will be a general topic. Finally, a huge plus: open 24 hours a day!

They didn’t bring us sauces or ice cream, the coffee was in a plastic cup, we ordered chocolate ice cream and brought ice cream, the wait was half an hour.

You absolutely have to learn what the customer orders and what he puts in the bag, after all the customer pays for his order and everything should be in it!!!!! Why doesn't this work for you?? It never works, it sucks

Unfortunately everything is now very dirty and unkempt. The floor, tables and seating are just dirty and really disgusting. You can just see that things are never really cleaned here. Too bad. By the way, we were there in the morning when the place was being “cleaned”. The food is as it should be.

Just like McDonald's. The only downside for me is that, due to the high workload, the employees often fail to keep the seats clean after customers leave.

40 min wait for 2 burgers and not even an apology!

Order only received incomplete after 35 minutes and twice the request. At the next table someone also said something about a 20 minute wait and that this was usual there, not like usual at MC D.

Nice service but I get my mc flurry in a cola cup

Almost Swiss prices. Fries and nuggets ok. Cola half ice as always. I got freezer burn from the Big Mac, it was so cold.

I have three children, my boys took two Happy Menu 5:50 each and my daughter Big Mac Ma Menu 9.80€ she asked if she could have a gift like with Happy Menu man wanted to sell it to us for 3€ that is not customer friendly and a total rip off 3€ for a toy very very unfriendly :(

What a juice shop there is no ice cream

What a juice shop there is no ice cream

Update on 15.3.2025: Today my son wanted to have some nuggets and we were nearby this restaurant. So we stopped and ordered some food. Meanwhile I used the washroom and came back to our table. And I waited another 10 minutes until I noticed that our food and the food of many other customers were on the counter waiting to be served to the tables. Of course the food was completely cold. I complained but the lady did not really care. She just replaced my fries even though I told her that everything was already cold. I do not think this was the staff's mistake, I recognise an ignorance by management. If the managers do not care for the restaurant's reputation why should the employees care? Honestly I won't bring my family to this place in future. Maybe this will not matter to this outlet but it will matter to my family by not paying money for cold burgers. Today I visited this outlet for the first time. Usually this chain gets good reviews from me as you cannot make much wrong. But this outlet was different to be honest. We wanted to have a quick breakfast in the outside area. As you can see from the picture it was not necessarily the way a guest would expect a restaurant. And this was just one of many tables. The worst thing is that this outlet is open 24/7 which means someone should be assigned to clean permanently. But even the shelves for the trays were full at 9h50am. Guys seriously it is not rocket science to keep your restaurant in order and tidy. Your cleanliness is your business card for the customers. I hope someone reads this feedback and takes action.

2 order screens didn't work but the food was brought to the table very quickly. For the Swiss it's worth it because of the other burgers and nuggets/wraps that we don't know otherwise.

Far too few vegetarian products. Fries weren't cooked through and the vegi nuggets were fried twice, disgusting!

I made a mistake when ordering, but it was due to the ordering machine having been broken for months. Instead of showing understanding, the boss laughed at me and was extremely unfriendly. When I pointed out the problem with the machine, I was laughed at again. This kind of behavior towards customers is absolutely unprofessional. Very disappointing!

The only positive thing was that the waiting time was okay. It was only half full at 8 p.m. The terminal didn't work at times, the fries were lukewarm, the salad fell out of the chicken burger when it was unpacked and the sauce was generously spread on the paper. We had to look for a while until we found a clean table.

So in terms of the quality of the food, it's very, very bad, the bread is always so dry, not fresh, you can tell they're making 0% effort because they get enough customers there anyway because it's cheaper than in Switzerland and it's on the Swiss border. So really the quality of the food there is very, very sad, it really just doesn't taste good or just doesn't taste like McDonald's should actually taste. Nothing is fresh, the bread always falls apart, the fries sometimes salted sometimes no salt...

Me and my family once ate at Mc Donald's, unfortunately we found a hair in the Big Mac and we already knew why the employees don't wear hats so that the hair stays in and once we were. Also in Mc Donald's we ordered at the reception, we waited for an hour then we asked why it was taking so long, our order wasn't added and unfortunately the employees often forget things as this happened to us often, we always check the bags to see if everything is in there or if something is wrong and one time we ordered a Mc Chiken Rap and they put the wrong thing in it I would recommend that they put the bags in after ordering Control

Large fries were forgotten and only noticed at the table. Just a small start to get a big one on the grounds that anyone could say so. The shop is also totally dirty at 3:30 a.m. even though half the team is standing in the kitchen with headphones on.

I am very disappointed and will prefer Burger King again. Today I ordered an order with 4 menus 2 Hanburgers and chicken nuggets with Cola. I only received half. For two menus I received one burger too few, two colas were missing and the fries weren't fresh. I was angry and disappointed and not for the first time in this store.

Tried again and again, disappointed every time. At McDrive, part of the order is always missing. Screens inside for ordering are sometimes broken plus a lot of staff who don't understand you. Tables are only cleaned sporadically. Ordering at the counter is not possible at all. There are enough customers, so why be customer friendly.

Touchscreens extremely slow. Cola was spilled on the tablet and food when I picked it up at the counter. Products not available on the touchscreen, were available at the counter.

The touch screens for ordering are extremely slow. The displays at the counter didn't work and my tablet was empty of Coke - for food waste reasons I didn't complain about this. Products that were “not available” on the monitors were suddenly available at the counter!?

Visit from January 25th, 2024 First of all, the menu selection display didn't work properly. Had damage. In addition, it was not possible to pay with the EC card because there was an error in the terminal. So you stand in the huge line to pay after choosing your food. After 10 minutes. In the queue you arrive at the checkout and think you can now pay. What is the saleswoman doing? He doesn't seem to need to check out anymore and prefers to concentrate on packing up the orders. After some guests in the queue complained, she tried to fix it after about 10 minutes. back to the cash register to continue collecting. After you finally pay, you have to wait again. At first the ordered menu does not appear on the display that it is being prepared. After another few minutes of waiting, it will appear under “in preparation”. Finally, you think, the order number of your menu is shown on the display. But oh wonder, here again nothing is going as it should. The menu is not ready. Meanwhile, some disgruntled guests are facing the same problem. The shift leader appears and barks at a guest: "Do you want your food? If so, go back and wait until we call your number!" Honestly, what kind of leadership style is this? Sultry, rebellious, cheeky, etc... Such a person should be fired! He is 100% wrong in his position!!! Furthermore, the franchise partner should give some thought to the deployment planning of its employees. There were way too few employees deployed and they could no longer cope with the rush. There should also be a supervisor who checks the orders placed before they are issued to customers. Every second order either something was missing or people received something they hadn't ordered. In our case, we received sauces that we did not order, and when selecting the menu we deliberately left out certain side dishes that were actually on the burger. All in all, I have to say that even the 1 star is too much, as we spent a total of 30 minutes in the store to get a to-go menu, which was also put together incorrectly. I won't set foot in here again!

Before that it was much better. Nowadays the employees can't speak German, there's no food, there's a long wait. Please hire other employees. I was also missing 6 chicken nuggets and the employee told me I should get the chicken nuggets myself. Just disrespectful! Laufenburg McDonalds remains the 1!

It was a technical problem again

Once again, yesterday on January 9th, 2025, 2 of the 4 order machines were defective. Even an hour later, none of the employees had the idea to at least put a piece of paper on it. Probably only a reset would have been possible. Nope, it's better to let every newcomer push around until they realize that nothing really works. The 3 gaming computers were also out of order.

Just chaos Food was cold Service disaster

Simply bad service a milk cafe without milk how does that work

Worst MC I know 2 out of 4 terminals have been broken for months and they won't let you order at the checkout. You won't find customer friendliness here, you notice that no effort is being made here anymore, everything is very uncoordinated and not particularly hygienic. There is probably far too little staff employed, which is why the operators definitely have to be held responsible. It would be advisable for something to change here, otherwise this store will reduce the reputation of MC Donalds lower than it should be.

Absolutes Chaos, Personal überfordert Wartezeit fast eine Stunde, dann kam nur kaltes Essen, der Big Mac kalt, die Pommes ebenfalls in kalt und labrig. Das geht so gar nicht. Wenn es zuviel ist für den Laden sollte man das ehrlich den Leuten am Eingang sagen und sie nach dem abkassieren nicht Stundenlang auf kaltes Essen warten lässt. Schade.

Dirty, overcrowded and a long wait for cold food. I don't know a quick restaurant like this! Please rethink your politics.

This McDonalds is the worst I have ever seen in my life. I waited at the checkout for 24 minutes (I had to go there because there were no more slips at all 4 machines and no one thought it was necessary to check) so I waited at the checkout for 24 minutes even though there was NOTHING going on. The employees prefer to leisurely sweep the floor and then take orders. When my food finally arrived, the “Hamburger Royal TS” only tasted like water. In addition, 1 hour later I had terrible stomach pains and had to vomit several times. THE WORST MC DONALDS EVER!!! NOT RECOMMENDED!!!!!

I got breakfast today and had to wait about 45 minutes for my order. I had the feeling that the employees were completely overwhelmed and didn't know what to do.

Unfortunately not everything went so well, no paper, no notes, most of the time, well what can I say….

Wir haben am Automat als Familie mehrere Burger „to go“ mit zusätzlichem Fleisch bestellt. Zusatzkosten pro Burger jeweils 1,- Euro. Aufgrund schlechter Erfahrung in diesem Restaurant (oftmals fehlt irgendein Produkt in der Tüte), haben wir dies bei der Übernahme kontrolliert und alles war so weit vorhanden. Zuhause merkten wir dann, dass das zusätzlich bestellte Fleisch bei keinem Burger dabei war. Kann ja mal passieren. Aber bei unserer Beschwerde per E-Mail direkt bei McD in Waldshut gab es keine Reaktion vom Betreiber. Also McD Deutschland angeschrieben - mit dem selben Ergebnis, also nichts. Auch auf weiter Anfragen gab es keine Reaktionen. Kassenzettel mit Bestellnummer wurde jeweils von uns weitergegeben. Einfach ein ganz mieser Kundenservice - traurig das es so etwas gibt.

Dieser Mc-Donalds ist einer der besten in allen. Auch feine Desserts und guten Kaffees gibt es dort immer. Die Bedienung ist stets freundlich und zuvorkommend.

My order was accepted incorrectly

Mc drive order with code, a complete disaster. Code 4911..four nine eleven is the same as, four nine one one. But for the lady it was more worthy of discussion and she insisted that the code doesn't exist. We gave her the code 5 times until she finally confirmed it as valid. Well, let's leave it alone. She didn't want to accept the code when ordering a second smartphone. She just didn't understand that there were 2 bills. Discussed, but if the lady gets rude then we decided to leave it that way. There was just one ice cream for everyone in the car. Unfortunately communication is very poor. We won't see each other anymore. The man at the distribution desk was very friendly (sorry that I took him by surprise with my complaint)

It was really good, ordering accounts via the app

Unfortunately the fries weren't good, very limp But the service was very friendly

The McDonald's food hasn't actually changed...Burger Fries and Co. the usual food. If you like fast food, this is the place for you.

If I could, I would give zero stars. By far the worst McDonald's ever. We had hair in the burger, the sauce was forgotten in the second burger and the requested adjustments were not taken into account. The employees were only concerned with themselves. This resulted in a very long waiting time. The restaurant is a hygienic disaster. The floor was sticky and there were no clean tables or chairs. After the hair discovery we completely lost our appetite and left.

Were very satisfied. The nicest Mc Domald's we've been to so far. Clean and friendly. Tastes just like you're used to.

Fries were very soggy and salty machine disaster language is ok Table dirty nacked lies on the railing the employee bends down and you can see the crack

Juice shop...ordered food to take away umpteen times and there was always something missing. Just ordered two big tasty and a bigmac, come home and lo and behold a bigmac is missing. I don't know what's so difficult about packing the food in the bag. There is simply no reasonable competition in our region so that the operators can finally get their hands out of the ass. Oh, the ordering terminal doesn't work either. You type and 30 seconds later something happens.

The place is a passing place, not far from the border, so it is very dirty, there are a lot of people, there is little buzz.

Advantage open 24 hours and goods and selection ok. Disadvantage: Something is always missing. Order vs. delivery still needs to be checked directly at the station. Staff is also not very accommodating and simply points out an incomplete order. This has happened a few times. MC Drive is also very slow.

Not a big restaurant, always a lot of visitors, Swiss residents behave like natives!!

Was only here after 1:00 a.m. as it is the only restaurant open at night. It's very clean and pleasantly empty here at night. There is free parking. The entire menu is available at night. Everything is made fresh for you at night. Best McDonald Experience you can have. Everything was great at night.

1. If toys are missing from the Happy Meal, wait 5 minutes at the checkout for someone to respond. Ordered a cappuccino, received coffee, waited another 10 minutes for someone to respond. There wasn't even an apology or anything from the staff.

We're happy to come by after we've done our shopping... Avoid big rush hour times, as there are then too long waiting times and a loss in quality. There seems to be enough staff planned, but the cleanliness leaves something to be desired, table surfaces, touch display oil smeared, etc... Until next time...

Little respect among customers, who did not respect the queue.

Every now and then for breakfast

As always, McDonald's is fast, tasty, convenient! +Wi-Fi, +Charging.

It couldn't be worse, cold, wrong food and the best half was missing. Unfortunately no receipt so zero goodwill, well without words

Disaster!!!! Service miserable, unfriendly and arrogant at the same time!!! The food sits ready on the counter for ages and no one cares because you wait at the table with your number!! Then you know that a drink has leaked and it just doesn't bother anyone! Act as if they don't understand and turn around! The cash register is often not operated! The monitors are super slow! As for the prices?

Tables are not cleared... Orders are only partially brought to the table...

The lady at Mc drive doesn't speak English

This is not only massive brand damage, but also a case for the health department! The operator of this branch should be ashamed. All that's missing is a carca roach on the table. Disgusting. Everything sticks, unclean, defective IT, boxes flying around, you can look into the kitchen, there's masses of grease and dirt everywhere. Shame on you, it's disgusting. Whatever your reason for running this store, it's basically a disgrace! How can you even work in such an environment???

For me one of the worst McDonald's in Germany. 90% forget something and are unfriendly

You might think that all McDonald's are the same... However, at this one, at least 1-2 ordering terminals are usually broken and the staff is often particularly "motivated". But since it's the only McDonald's in the area...

Chaotic! Wait at least 30 minutes to order! Impossible. The demand is simply too high!

Bad experience, not clean, messy. Toilet very poor condition. French fries cold…

Nicely located. And open for a long time 😋

As has often been the case with McDonalds, I unfortunately have to complain about the cleanliness again. Not only was the table not clean, but the wall was also stained.

At the moment you just can't go to the drive-in... How can it be that you order two menus and get everything... Except the burgers And that's two times in one month of driving twice in the drive This is brutally pathetic and certainly not kind to the wallets and hunger of its customers. As a tip to everyone, regardless of whether we are back down to the Ford dealer because this doesn't work, always check the entire order!

Order display touchscreen has not been working since February and if you ask, the answer is the big boss, the big boss we have informed, but he doesn't do anything. So if someone has patience to wait Sunday lunchtime or another day even weekday something to eat in a fast food over an hour and then cheers meal

not very clean, Frau Emi war extrem Aggresive …

It took forever for our food to arrive and it was still cold! The tables were dirty so we wiped them down ourselves. Not recommended.

Too many calories and too high prices.

Unfortunately very poor service, long waiting time, employees speak foreign languages ​​(Albanian) and no German among themselves, had to wait a long time for the family to order, the cheeseburgers were so cold that the cheese was colder than the salad was fresh from the fridge...then one was missing Wrap I went friendly with the receipt of this hollow waited 10 minutes and then my fries were cold asked if I could get new ones and from that moment on I was persona non grata, unfortunately not a nice atmosphere, the playground outside for the children is cool.

I had to wait exactly 23 minutes for my order plus they forgot two things and very poor service. I don't know McDonald's like that.

55 MINUTES!!!!! Waited for the food so that in the end half of the order was forgotten by the employees. Really great. For the money and time, I could have gone to the Italian restaurant just as easily. Management has failed badly. Ps: not the first time.

So far, I've forgotten a dish every time I order. Then reordered and there were only 5 chicken wings in the box of 6. Unfortunately it wasn't very clean either, the seat cushions are sticky.

Waiting 20 minutes for food has nothing to do with fast food. Order machine broken. Service unfriendly

Definitely better than in Bad Säckingen🔥

Food was lukewarm when it was finally ready. The ordering screens are extremely slow

It is unfortunate to mention that my experience at McDonald's McDrive was often frustrating due to repeated instances of missing orders. Despite clear and precise orders, products were regularly forgotten or incorrectly delivered. This caused unnecessary delays and inconvenience during the visit. The staff seemed overwhelmed and disorganized, resulting in poor service quality. This type of inefficiency and negligence is unacceptable for a company of McDonald's reputation and I hope they improve their processes to avoid such problems in the future.

- underground service; Employees deliberately ignore customers and don't want to serve us. You stand at the checkout for over 6 minutes and are not served. A burger was missing from the menu, I had to go to the checkout twice and report that I was missing a burger I had paid for. Did you think that some employee would come up with the idea and bring the burger to the table? - Receiving the wrong products in the menu can happen sometimes - but it's not the first time. Isn't what's on the menu checked? - the food is always served cold to lukewarm. Better you put a microwave in the store so we can heat it up ourselves. Seems extremely difficult to get something hot. - ordering terminals faulty / very slow. - The language skills of the employees are poor and the motivation of many of your employees is probably non-existent due to the lack of professional pride. Well, what should you expect when you work so hard for little money. - the shop is dirty. Sticky chairs/sofas and tables smeared with sauce are not uncommon. + Long opening hours + Lots of parking spaces + Near CH border Probably the worst McD within 100 km. Anyone who wants cold food in a dirty shop, is looking for disorganized service and unmotivated employees has come to the right place and is warmly welcome. Everyone else should give this shop a wide berth.

Long waiting times, restaurant dirty, toilet unclean, food cold, parking lots dirty, trash cans full unbelievable…….

Very dirty restaurant. Stuff is working very slowly.

Printer from the terminals broken, loud, slow staff. Bench in the entrance next to toys is extremely dirty

One of the best McDonald's in Germany. It’s always better here than in others. They are trying. Thank you.

I have never experienced any other McDonald's in Germany that is so "slow". There is definitely no question of fast food here. Stood in the drive for over 20 minutes, including 10 minutes at the counter to place the order or until someone took the order. And no, unfortunately this is not an isolated case. And, ALWAYS check whether everything you ordered is actually on the tray/packaged. I have never received a complete order. Something was always missing, even if it was just the ketchup or the napkins.

The franchisee needs to be replaced...this McDonalds has been catastrophizing for 11 years without any improvement. The employees are demotivated/disillusioned by the bar. The worst McDonalds I have ever encountered in Germany. The worst. Why McDonalds puts up with this franchisee remains a mystery.

It's not as bad as everyone says... not the best Mc, but there are worse. The machines worked and 4 parties ordered at the same time, without any problems. My machine had stripes on the right half, but it worked. I waited what felt like 10 minutes for my food. It happened as quickly as with all branches. There were no problems with the language either. I understood the Swiss German “two hundred and ninety-nine”. If that’s what people mean by “foreign language,” I find it pretty funny. There are regions in Germany where you don't understand the people at all and rolls also have other funny names. I ordered the “M” with fries and nuggets. The order was complete and correct. With the burger, however, the cheese slice was on the side and not in the burger, as were the fried onions. I put the stuff in myself but no, something like that shouldn't happen. The toilets weren't that clean. All the disposable towels at the sink were stuffed into one of the toilet bowls by someone. I generally see something like that more often and wonder which people come up with the idea of ​​doing something like that. One thing is clear: they definitely didn't come out in front at birth. Otherwise it was ok and not as bad as people write here. Plus one employee was really cool, which isn't available at every branch.

The ordering terminals apparently run on Windows 95, which is kind of slow. Table service not possible because the exhibitors with their numbers are missing at the ordering terminal. So wait at the exit, a long wait! So when you finally get called, there are of course a few things missing. Sorry, we won't be coming back!