McDonald's in Waldshut-Tiengen

Touchscreens extremely slow. Cola was spilled on the tablet and food when I picked it up at the counter. Products not available on the touchscreen, were available at the counter.

Visit from January 25th, 2024 First of all, the menu selection display didn't work properly. Had damage. In addition, it was not possible to pay with the EC card because there was an error in the terminal. So you stand in the huge line to pay after choosing your food. After 10 minutes. In the queue you arrive at the checkout and think you can now pay. What is the saleswoman doing? He doesn't seem to need to check out anymore and prefers to concentrate on packing up the orders. After some guests in the queue complained, she tried to fix it after about 10 minutes. back to the cash register to continue collecting. After you finally pay, you have to wait again. At first the ordered menu does not appear on the display that it is being prepared. After another few minutes of waiting, it will appear under “in preparation”. Finally, you think, the order number of your menu is shown on the display. But oh wonder, here again nothing is going as it should. The menu is not ready. Meanwhile, some disgruntled guests are facing the same problem. The shift leader appears and barks at a guest: "Do you want your food? If so, go back and wait until we call your number!" Honestly, what kind of leadership style is this? Sultry, rebellious, cheeky, etc... Such a person should be fired! He is 100% wrong in his position!!! Furthermore, the franchise partner should give some thought to the deployment planning of its employees. There were way too few employees deployed and they could no longer cope with the rush. There should also be a supervisor who checks the orders placed before they are issued to customers. Every second order either something was missing or people received something they hadn't ordered. In our case, we received sauces that we did not order, and when selecting the menu we deliberately left out certain side dishes that were actually on the burger. All in all, I have to say that even the 1 star is too much, as we spent a total of 30 minutes in the store to get a to-go menu, which was also put together incorrectly. I won't set foot in here again!

Before that it was much better. Nowadays the employees can't speak German, there's no food, there's a long wait. Please hire other employees. I was also missing 6 chicken nuggets and the employee told me I should get the chicken nuggets myself. Just disrespectful! Laufenburg McDonalds remains the 1!

It was a technical problem again

Once again, yesterday on January 9th, 2025, 2 of the 4 order machines were defective. Even an hour later, none of the employees had the idea to at least put a piece of paper on it. Probably only a reset would have been possible. Nope, it's better to let every newcomer push around until they realize that nothing really works. The 3 gaming computers were also out of order.

Just chaos Food was cold Service disaster

Simply bad service a milk cafe without milk how does that work

Worst MC I know 2 out of 4 terminals have been broken for months and they won't let you order at the checkout. You won't find customer friendliness here, you notice that no effort is being made here anymore, everything is very uncoordinated and not particularly hygienic. There is probably far too little staff employed, which is why the operators definitely have to be held responsible. It would be advisable for something to change here, otherwise this store will reduce the reputation of MC Donalds lower than it should be.

Dirty, overcrowded and a long wait for cold food. I don't know a quick restaurant like this! Please rethink your politics.

Absolutes Chaos, Personal überfordert Wartezeit fast eine Stunde, dann kam nur kaltes Essen, der Big Mac kalt, die Pommes ebenfalls in kalt und labrig. Das geht so gar nicht. Wenn es zuviel ist für den Laden sollte man das ehrlich den Leuten am Eingang sagen und sie nach dem abkassieren nicht Stundenlang auf kaltes Essen warten lässt. Schade.

This McDonalds is the worst I have ever seen in my life. I waited at the checkout for 24 minutes (I had to go there because there were no more slips at all 4 machines and no one thought it was necessary to check) so I waited at the checkout for 24 minutes even though there was NOTHING going on. The employees prefer to leisurely sweep the floor and then take orders. When my food finally arrived, the “Hamburger Royal TS” only tasted like water. In addition, 1 hour later I had terrible stomach pains and had to vomit several times. THE WORST MC DONALDS EVER!!! NOT RECOMMENDED!!!!!

I got breakfast today and had to wait about 45 minutes for my order. I had the feeling that the employees were completely overwhelmed and didn't know what to do.

Unfortunately not everything went so well, no paper, no notes, most of the time, well what can I say….

Wir haben am Automat als Familie mehrere Burger „to go“ mit zusätzlichem Fleisch bestellt. Zusatzkosten pro Burger jeweils 1,- Euro. Aufgrund schlechter Erfahrung in diesem Restaurant (oftmals fehlt irgendein Produkt in der Tüte), haben wir dies bei der Übernahme kontrolliert und alles war so weit vorhanden. Zuhause merkten wir dann, dass das zusätzlich bestellte Fleisch bei keinem Burger dabei war. Kann ja mal passieren. Aber bei unserer Beschwerde per E-Mail direkt bei McD in Waldshut gab es keine Reaktion vom Betreiber. Also McD Deutschland angeschrieben - mit dem selben Ergebnis, also nichts. Auch auf weiter Anfragen gab es keine Reaktionen. Kassenzettel mit Bestellnummer wurde jeweils von uns weitergegeben. Einfach ein ganz mieser Kundenservice - traurig das es so etwas gibt.

Dieser Mc-Donalds ist einer der besten in allen. Auch feine Desserts und guten Kaffees gibt es dort immer. Die Bedienung ist stets freundlich und zuvorkommend.

My order was accepted incorrectly

It was really good, ordering accounts via the app

Mc drive order with code, a complete disaster. Code 4911..four nine eleven is the same as, four nine one one. But for the lady it was more worthy of discussion and she insisted that the code doesn't exist. We gave her the code 5 times until she finally confirmed it as valid. Well, let's leave it alone. She didn't want to accept the code when ordering a second smartphone. She just didn't understand that there were 2 bills. Discussed, but if the lady gets rude then we decided to leave it that way. There was just one ice cream for everyone in the car. Unfortunately communication is very poor. We won't see each other anymore. The man at the distribution desk was very friendly (sorry that I took him by surprise with my complaint)

Unfortunately the fries weren't good, very limp But the service was very friendly

The McDonald's food hasn't actually changed...Burger Fries and Co. the usual food. If you like fast food, this is the place for you.

If I could, I would give zero stars. By far the worst McDonald's ever. We had hair in the burger, the sauce was forgotten in the second burger and the requested adjustments were not taken into account. The employees were only concerned with themselves. This resulted in a very long waiting time. The restaurant is a hygienic disaster. The floor was sticky and there were no clean tables or chairs. After the hair discovery we completely lost our appetite and left.

Were very satisfied. The nicest Mc Domald's we've been to so far. Clean and friendly. Tastes just like you're used to.

Juice shop...ordered food to take away umpteen times and there was always something missing. Just ordered two big tasty and a bigmac, come home and lo and behold a bigmac is missing. I don't know what's so difficult about packing the food in the bag. There is simply no reasonable competition in our region so that the operators can finally get their hands out of the ass. Oh, the ordering terminal doesn't work either. You type and 30 seconds later something happens.

Fries were very soggy and salty machine disaster language is ok Table dirty nacked lies on the railing the employee bends down and you can see the crack

The place is a passing place, not far from the border, so it is very dirty, there are a lot of people, there is little buzz.

Advantage open 24 hours and goods and selection ok. Disadvantage: Something is always missing. Order vs. delivery still needs to be checked directly at the station. Staff is also not very accommodating and simply points out an incomplete order. This has happened a few times. MC Drive is also very slow.

Not a big restaurant, always a lot of visitors, Swiss residents behave like natives!!

Was only here after 1:00 a.m. as it is the only restaurant open at night. It's very clean and pleasantly empty here at night. There is free parking. The entire menu is available at night. Everything is made fresh for you at night. Best McDonald Experience you can have. Everything was great at night.

1. If toys are missing from the Happy Meal, wait 5 minutes at the checkout for someone to respond. Ordered a cappuccino, received coffee, waited another 10 minutes for someone to respond. There wasn't even an apology or anything from the staff.

We're happy to come by after we've done our shopping... Avoid big rush hour times, as there are then too long waiting times and a loss in quality. There seems to be enough staff planned, but the cleanliness leaves something to be desired, table surfaces, touch display oil smeared, etc... Until next time...

Little respect among customers, who did not respect the queue.

Every now and then for breakfast

It couldn't be worse, cold, wrong food and the best half was missing. Unfortunately no receipt so zero goodwill, well without words

As always, McDonald's is fast, tasty, convenient! +Wi-Fi, +Charging.

Disaster!!!! Service miserable, unfriendly and arrogant at the same time!!! The food sits ready on the counter for ages and no one cares because you wait at the table with your number!! Then you know that a drink has leaked and it just doesn't bother anyone! Act as if they don't understand and turn around! The cash register is often not operated! The monitors are super slow! As for the prices?

Tables are not cleared... Orders are only partially brought to the table...

The lady at Mc drive doesn't speak English

This is not only massive brand damage, but also a case for the health department! The operator of this branch should be ashamed. All that's missing is a carca roach on the table. Disgusting. Everything sticks, unclean, defective IT, boxes flying around, you can look into the kitchen, there's masses of grease and dirt everywhere. Shame on you, it's disgusting. Whatever your reason for running this store, it's basically a disgrace! How can you even work in such an environment???

For me one of the worst McDonald's in Germany. 90% forget something and are unfriendly

You might think that all McDonald's are the same... However, at this one, at least 1-2 ordering terminals are usually broken and the staff is often particularly "motivated". But since it's the only McDonald's in the area...

Chaotic! Wait at least 30 minutes to order! Impossible. The demand is simply too high!

Nicely located. And open for a long time 😋

Bad experience, not clean, messy. Toilet very poor condition. French fries cold…

As has often been the case with McDonalds, I unfortunately have to complain about the cleanliness again. Not only was the table not clean, but the wall was also stained.

At the moment you just can't go to the drive-in... How can it be that you order two menus and get everything... Except the burgers And that's two times in one month of driving twice in the drive This is brutally pathetic and certainly not kind to the wallets and hunger of its customers. As a tip to everyone, regardless of whether we are back down to the Ford dealer because this doesn't work, always check the entire order!

Order display touchscreen has not been working since February and if you ask, the answer is the big boss, the big boss we have informed, but he doesn't do anything. So if someone has patience to wait Sunday lunchtime or another day even weekday something to eat in a fast food over an hour and then cheers meal

It took forever for our food to arrive and it was still cold! The tables were dirty so we wiped them down ourselves. Not recommended.

not very clean, Frau Emi war extrem Aggresive …

Too many calories and too high prices.

Unfortunately very poor service, long waiting time, employees speak foreign languages ​​(Albanian) and no German among themselves, had to wait a long time for the family to order, the cheeseburgers were so cold that the cheese was colder than the salad was fresh from the fridge...then one was missing Wrap I went friendly with the receipt of this hollow waited 10 minutes and then my fries were cold asked if I could get new ones and from that moment on I was persona non grata, unfortunately not a nice atmosphere, the playground outside for the children is cool.

I had to wait exactly 23 minutes for my order plus they forgot two things and very poor service. I don't know McDonald's like that.

55 MINUTES!!!!! Waited for the food so that in the end half of the order was forgotten by the employees. Really great. For the money and time, I could have gone to the Italian restaurant just as easily. Management has failed badly. Ps: not the first time.

So far, I've forgotten a dish every time I order. Then reordered and there were only 5 chicken wings in the box of 6. Unfortunately it wasn't very clean either, the seat cushions are sticky.

Waiting 20 minutes for food has nothing to do with fast food. Order machine broken. Service unfriendly

Definitely better than in Bad Säckingen🔥

It is unfortunate to mention that my experience at McDonald's McDrive was often frustrating due to repeated instances of missing orders. Despite clear and precise orders, products were regularly forgotten or incorrectly delivered. This caused unnecessary delays and inconvenience during the visit. The staff seemed overwhelmed and disorganized, resulting in poor service quality. This type of inefficiency and negligence is unacceptable for a company of McDonald's reputation and I hope they improve their processes to avoid such problems in the future.

Food was lukewarm when it was finally ready. The ordering screens are extremely slow

- underground service; Employees deliberately ignore customers and don't want to serve us. You stand at the checkout for over 6 minutes and are not served. A burger was missing from the menu, I had to go to the checkout twice and report that I was missing a burger I had paid for. Did you think that some employee would come up with the idea and bring the burger to the table? - Receiving the wrong products in the menu can happen sometimes - but it's not the first time. Isn't what's on the menu checked? - the food is always served cold to lukewarm. Better you put a microwave in the store so we can heat it up ourselves. Seems extremely difficult to get something hot. - ordering terminals faulty / very slow. - The language skills of the employees are poor and the motivation of many of your employees is probably non-existent due to the lack of professional pride. Well, what should you expect when you work so hard for little money. - the shop is dirty. Sticky chairs/sofas and tables smeared with sauce are not uncommon. + Long opening hours + Lots of parking spaces + Near CH border Probably the worst McD within 100 km. Anyone who wants cold food in a dirty shop, is looking for disorganized service and unmotivated employees has come to the right place and is warmly welcome. Everyone else should give this shop a wide berth.

Long waiting times, restaurant dirty, toilet unclean, food cold, parking lots dirty, trash cans full unbelievable…….

Very dirty restaurant. Stuff is working very slowly.

One of the best McDonald's in Germany. It’s always better here than in others. They are trying. Thank you.

Printer from the terminals broken, loud, slow staff. Bench in the entrance next to toys is extremely dirty

I have never experienced any other McDonald's in Germany that is so "slow". There is definitely no question of fast food here. Stood in the drive for over 20 minutes, including 10 minutes at the counter to place the order or until someone took the order. And no, unfortunately this is not an isolated case. And, ALWAYS check whether everything you ordered is actually on the tray/packaged. I have never received a complete order. Something was always missing, even if it was just the ketchup or the napkins.

It's not as bad as everyone says... not the best Mc, but there are worse. The machines worked and 4 parties ordered at the same time, without any problems. My machine had stripes on the right half, but it worked. I waited what felt like 10 minutes for my food. It happened as quickly as with all branches. There were no problems with the language either. I understood the Swiss German “two hundred and ninety-nine”. If that’s what people mean by “foreign language,” I find it pretty funny. There are regions in Germany where you don't understand the people at all and rolls also have other funny names. I ordered the “M” with fries and nuggets. The order was complete and correct. With the burger, however, the cheese slice was on the side and not in the burger, as were the fried onions. I put the stuff in myself but no, something like that shouldn't happen. The toilets weren't that clean. All the disposable towels at the sink were stuffed into one of the toilet bowls by someone. I generally see something like that more often and wonder which people come up with the idea of ​​doing something like that. One thing is clear: they definitely didn't come out in front at birth. Otherwise it was ok and not as bad as people write here. Plus one employee was really cool, which isn't available at every branch.

The franchisee needs to be replaced...this McDonalds has been catastrophizing for 11 years without any improvement. The employees are demotivated/disillusioned by the bar. The worst McDonalds I have ever encountered in Germany. The worst. Why McDonalds puts up with this franchisee remains a mystery.

The ordering terminals apparently run on Windows 95, which is kind of slow. Table service not possible because the exhibitors with their numbers are missing at the ordering terminal. So wait at the exit, a long wait! So when you finally get called, there are of course a few things missing. Sorry, we won't be coming back!

Was the worst branch, never again, leave 👎🏻

I was just at this restaurant! And the meat was raw and had a strange taste! I saw the staff throw it in the trash! But they duly delivered such meat to the customer! I think this restaurant's license should be revoked! If there is a problem with the equipment, these foods will not be delivered to the customer! If the owner doesn't believe you, ask the staff if there was a problem with the grill on 9/4/2024!

3 of the 4 ordering devices were broken, the waiting time just to place the order was 30 minutes. Despite the orders only arriving one after the other, we still had to wait ANOTHER 30 minutes for the food. Chicken nuggets tough and cold, fries not yet cooked through and soggy. Unbelievable conditions like I have never experienced before. The shop should be closed under these circumstances!

So it's not recommended to get something quick. There are a lot of problems at the drive-in, sometimes a citizen is forgotten or the fries are cold as hell. Sometimes you don't have napkins with you, or you'll be completely forgotten. Placed the order, drove to the first counter and waited and waited. After no one came (almost 10 minutes later) I went to the second counter. First I was ignored and then I was told that I should pay at the first counter. I said, “It would be great if there was someone there.” No apology or anything. I don't think this is okay Addendum on September 2nd, 2024 Things have gotten worse here. The machines don't work properly, some of them are extremely slow, the expression (see photo) speaks for itself I wanted to order at the checkout, they can't book the promotions, or the staff doesn't know how to do it, so I should please use the machine. Kindness = 0 Knowledge of German, yes All in all - Mc Donalds no thanks

It's unbelievable. Tables are dirty. Machines don't work. The staff is so unfriendly.... never, never again, they don't even charge dirt. The devices for contactless payment don't even work. It's a shame!

08/30/24 > 2 of 4 terminals defective. As always. The other 2 are also extremely slow. The queue therefore begins outside of McDonalds. Table service signs - one available. After ordering, the terminal didn't print out a receipt and we had to spend ages searching for the order number. (Like last time). The two of us then waited over 30 minutes for our 4 burgers. Absolutely terrible conditions on the part of the staff. Nobody felt responsible!

Standard chain restaurant. Fast service. 07/09/2023 on my last visit I was very disappointed. For a menu of almost 10€ I got a lousy dry and asparagus sandwich that was tasteless, good thing there was onion inside to taste it. Coke served without a straw with lots of ice and it was hard to drink. Separately, I did not receive a receipt for my order. The level and quality is definitely down compared to a competing fast food company with the same city. I wouldn't go there again.

Since 3 of the 4 order screens were broken and the fourth was just working at its limit, we found the queue already many meters in front of the entrance door. After queuing for 30 minutes, you can try your luck on the ordering screen. After that, the wait doesn't end, because you have to wait a whole 30 minutes for the food

Probably the worst branch I have ever visited. To my shame, it wasn't even the only visit, but every time it was a little worse. There has never been at least something cold and/or missing, the staff very rude and demotivated and the ordering terminals are usually defective and very slow... It's actually not worth a visit at all, but what should you do if the little princess just wants to go there because of the playground.

So if you could give zero stars, I would. 2 out of 4 ordered terminals defective. The other two are so slow or barely usable. We placed the order at the terminal. After waiting 20 minutes and then 10 minutes at the terminal, we drove to the competitor. Nobody really needs that. Ps. When we asked if we could please restart the terminal (even from the specialist) they just responded disinterestedly and didn't do anything. And you weren't allowed to order at the checkout either.

Disgusting place! Everything is dirty! Never use paper towels, soap or toilet paper in the toilet!

The burgers are often only lukewarm, so you should also make sure that you actually get what you ordered. Addendum: None of the terminals work properly, there are long queues. Unfortunately, the problem has existed for a really long time, but management doesn't seem to be interested.

I placed an order and for the second time the product was delivered incorrectly due to workers who don't speak German or can't read, there are no German employees behind the scenes. The fans can be summed up with two fingers! The citizen who was delivered later was super keen on the desired product

As a convinced McDonald's fan, I was disappointed once again today. I recently ate your vegan nuggets. I was very excited about it. They were really great. My journey is 24 km one way. The nuggets were so good that I wanted to get the same ones again shortly afterwards. Unfortunately, I got flattened nuggets with a cement-based breading. I was very disappointed. Then I thought it could happen and tried again. There was a new recipe there. Bymond Nuggets. It was the bad nuggets again. WHY do you change the recipe. I won't get that anymore. I'll now go look for the good nuggets. I don't want to want to eat these nuggets for free. Too bad for you.

Hygiene is not for Albanians, they belong on the construction site, hardly speak German, given the wrong burger 5 times, nothing is true, fresh food everywhere on the floor. Better if an inspection should happen.

I would like to share my recent experience in your restaurant. Unfortunately, I was disappointed with my visit. The burgers were cooked incorrectly and I noticed there was food left on the floor which brings cleanliness into question. I also noticed that some employees didn't speak German, which made communication difficult. As a loyal customer, I expect consistent quality and service from McDonald's. I hope that you can address these matters and ensure that future visits provide a more pleasant and satisfying experience. Best regards, Mirlind Beluli

Once again I forgot half of the order... but luckily we ate there... sorry guys, can't you read whether it says 1x or 2x... or completely overlooked it... if you're a family after 3... If I want to have a nice meal at McDonald's for years, with a small child on the weekend, I want to be able to reliably rely on the completeness of my order, so I don't want to run after my child AND my food 😐 anything but relaxed.

Unfortunately, my experience here was not pleasant. One of the four order machines was broken. The others were missing table service signs. So waited at the pickup counter. Apparently the monitor with the pickup numbers isn't working either. People were constantly asking what was going on with their order. The problem, however, was that my order was simply placed and not called. Only after asking whether it was mine was the answer given in the affirmative. A total of more than 20 minutes from ordering to receipt is not fast food. The M also saved on the fried onions so that it tasted like a Big Mac. The bun was hard and tasted like the day before. Burgers and fries were cold. Other branches can clearly do it better.

Employees are so aggressive and run after you and look for stress after you point out to them that they can be a little friendlier.

Employees who are so unfriendly and aggressive follow you around and want to argue for no reason.

Machine broken as always. Tables dirty. As always, something was missing from the order, drink, fries and sauces. Salad without a fork. No napkins. Then endless discussions with the “service” who doesn’t speak German!!! Finally looked into the tube. Never again !!!!!

Catastrophe, stood in Mc Drive for 35 minutes because a woman argued about 2 euros... But Mcdonald's employees argue with us instead of just accepting it, done.

Terrible store. The ordering terminals were either broken or extremely slow. The screens at the checkout where the order numbers are on them don't work, so everyone has to stand directly in front of the checkout and wait. The only positive point is that the meat was not forgotten in the burger.

Rather one of the worse branches. Very often the tables are dirty. (Tip, there is disinfectant for the toilet in the toilet. The tables can be cleaned easily with this and napkins.) Almost always something is missing from the order or it is only lukewarm. This branch still has potential for improvement... Edit 8/12/24 This place is getting worse and worse. Waiting times underground. Two broken machines. But fortunately these are not repaired. Otherwise you would simply have to wait longer to collect the item. Fortunately, we don't know exactly how far they are there. Because the screens with the numbers are also broken. The displays that work are so slow that sometimes you're not sure whether they're frozen...

Super but opening hours are difrent

Many items unavailable, 1 in 4 kiosks working, rude people at work, avoid if possible.

Unclean, unfriendly and food not warm!

Waited over 40 minutes. 2 order monitors were defective and the screens didn't work either. The food was simply placed on the counter without any reaction from the staff. The fries were put in the bag first and the rest of the order on top...

In order to order from the machine you first have to find the right one, either defective, stuck or partially broken. The employees are unfriendly, you are ignored until you can finally pay and they also speak their own language. They have nothing to do, just stand around and talk even though they can see that you are already standing there to pay. That's a cheeky thing here. You don't have to talk about the food. The fries are cold and soggy, some of the burgers are also cold. I can't recommend it.

Ordering machines are slower than a PC from the year 2000, and half of the food is cold by the time it arrives. Then you bite into it and ask yourself where the coating is and then you see: 3 small onion pieces, 1 mini dollop of ketchup and mustard and 2 vinegar pickles, all slapped into the middle

1. Machine was defective. 2. No note came out of the machine, the employee didn't think it was necessary to check. At the checkout I was allowed to explain where the cashier should enter. 3. The employees hardly spoke or understood German, which made me sorry. However, I don't understand why the food was served to us cold. Our neighboring table got their food after 40!!! Minutes and then more than half was forgotten.

Disappointment. There is no gluten-free option, so my three children could not have dinner like in Spain. Mr. McDonald should consider considering a gluten-free menu in Germany

Waited for over an hour and food was cold... happened several times. You had to pick up your food at the front despite table service. Everything was wrong and it was simply handed to you (wrong twice) A pity !

Stuck there at night on the seating, everything was totally dirty and sticky. Heaps 🪰