McCafé Losheim am See in Losheim am See

The golden M. Everyone knows it

A 20-minute wait for a burger and 6 nuggets when it's not busy is unacceptable for a fast food restaurant. The extra request “without cheese” was also ignored.

I have been a customer in Losheim for a long time. However, I have now been there for the third time in a short time. Unfortunately, my food is always cold (the third time I asked for warm food), which is very problematic, especially when you order it to take away. In addition, special requests + additional payment, or the omission of various foods were not taken into account (despite ordering online, also annoying if you are allergic). If you check your order for too long, the horn will be honked and employees will encourage you to drive away faster. The sauces are often missing and the ice cream machines are often broken or, according to an employee's last statement, have already been turned off. It is very noticeable that this often happens shortly before the store closes.

You'll freeze your ass off! The indoor playground has been closed for months!

Instead of vegetarian nuggets, I was given chilli chicken nuggets. Something like that simply shouldn't happen. That's a fact. They apologized and replaced them with new ones... but by then it was already too late and I had tried them. An absolute no-go!!! I then left the replaced ones. All in one a clean place. But I will never eat there again. Who knows how often something like this happens.

One of the nicest McDonald's... In contrast to others in the region, clean, fast, nice and always everything complete

I ordered a milkshake via the app and paid for it. It was given to someone else without checking whether they had the right number. When I asked, no one knew what the order was about. I got the milkshake but without sauce because it wasn't available. Even though it wasn't blocked in the app, I didn't get any money back for the price of the sauce

Everything was ok except that something was missing again

It is very annoying when it becomes a constant situation that a Mc Flurry has less content than a Mc Sunday. It's actually just about the branch in Losheim. With three children, that's not exactly a small amount of money. It's very annoying! When you ask, you are turned away and told “that’s right.” Unfortunately, after asking several times by email, there was no answer.

It takes far too long and the ice cream machine (chocolate) usually doesn't work

Unfortunately, the distortion in the restaurant didn't find the city. After waiting for an hour, I went to the kebab shop next door. The food was on the table for 5 minutes and it was super tasty. Cheers to the great kebab shop

Very long waiting time. Expensive prices

It's okay, but you get the food you ordered thrown away in front of you and then get insulted when you ask

What's the point of drive through if I wait 15 minutes for 2 chicken burgers?

As an alternative to the traffic jam, it was better to have a 30-minute McDonald's milkshake that was okay I think these paper straws are really bad

It takes a long time but with only 2 people on duty it's no wonder. The fact that you only get one napkin per order is a joke! We were 2 adults and 2 small children. Really poor and McDonald's will be avoided from now on.

The restaurant is clean, the food is warm and tasty, the friendly waitress with dark hair, a beard and thick glasses really enjoys his job - that's definitely how it impressed us. We were first in Merzig, but then we moved on because it was just terrible. A difference like night and day.

It takes forever at the Drive Inn counter!!!!

Every time we are here we have to wait forever. 15 minutes would still be a quick service..

Was not crowded and still we waited more than 30 minutes, the service was simple not good and no sympathy at all.. not recommend for McDonald's standards

Very good breakfast freshly prepared ;)

McDonald's is stuck in the Middle Ages, nothing works. The food was so-so. I won't come here again

Would have been ok with the fries you paid for. Forget to check once and something is missing.

For a little hunger in between, McDonald's is okay for me.

Once again the paid order did not find its entire way into the car. This time two cheeseburgers too few. Incompetent rip-off - the wrong people work here.

Have hired new chefs lately or something, burgers haven't been this juicy in a long time!

The employees are already overwhelmed with even the simplest orders. I had to wait over 30 minutes for my order. But there was still time for jokes at the bar and private conversations. There's almost nothing here. Nothing at all. Absolutely not recommended by the service staff

Organization is a complete disaster. You wait forever for your food. The “boss” in the white top talks to her employees in an absolutely unfriendly and loud manner. Nobody knows what to do. Some of the employees are also very friendly.

Crispy Chicken wasn't so cool now😶

One star is already too many... Unmotivated, unfriendly, incompetent... I didn't order anything else, I had lost my appetite. But my friend ordered something for herself and then the wrong thing was brought to the table. Brought food to the counter, asked for money back and left this branch. In my opinion, there is an urgent need for action on this layer.

1 star 🌟 is actually way too much... Incompetence is guaranteed here... Completely incompetent employees... who don't even distinguish between bacon 🥓 and sausage... and in the end are insulted because you wanted to eat what you ordered and not what they served you....

Unfortunately, despite the moderate number of visitors, waiting times are sometimes extremely long. Staff partly unkempt.

Unfortunately the staff was slightly overwhelmed and childish. Two employees behind the counter hit each other in the neck while others look out of their laundry and the customers can wait. But the food was ok as always 👌 even if it took a long time. Waiting time approx. 25 minutes

Our visit today was good. The children had fun in the play area, there was a lot going on. Nevertheless, we sat there well. Food is good, parking right in front of the door. Definitely recommended to go every now and then :)

By far one of the worst branches in the chain. Staff absolutely dissatisfied, annoyed and service zero The burger was so poorly made, I don't want to say anything more out of politeness

Fast food... despite pre-ordering via app, very long waiting time of over 10 minutes in McDrive - then I can also order something from my wife at home, it's more punctual 🤷🏼

Order completely wrong Ketchup instead of mayo 1 burger [crispy chicken] was missing 1 burger was made wrong. Instead of extra lettuce [what it also says], the entire lettuce was removed and extra onions were brought

Nuggets were simply disgusting and like a stone, when I complained I was looked at stupidly and the new nuggets were just the same

Waited 40 minutes in the drive in. And not for the first time. Creepy 😡

How often the wrong order was taken home…. Frustrating....The trip back is really not worth it for me given the distance...yes, I also got the wrong order in the store! Despite the complaint email, just apologies...what about my food that I had to throw away?!! Just eating fries and coke to destroy my nerves...No thanks....I'll do without you in the future! Save a lot of money and save my nerves!

For the repeated time, we received burgers with onions, even though they were ordered without them and the burgers even had a note saying 'without onions'. New burger only received after repeated requests because it was forgotten after the complaint... I received a cold burger because it had been sitting there for at least 10 minutes... In addition, the tables were very dirty and the trays were piled up on one table, because the containers were all full. Service and reliability have declined massively recently and there has only been moderate operation

I ordered at the drive-thru so I can't say anything about the ambience. Ordering at the drive-in counter without any problems. It was only when the goods were handed out that they said that there were no more straws. You could have said it earlier. Otherwise I was absolutely happy with my order and you don't necessarily need straws. Even though the milkshake would definitely have tasted better with it 😅

Super fast processing and even a delivery service to the table

The staff seems overwhelmed, the tables are dirty, the floor is slippery. This shouldn't be the case!

Waiting 30 minutes for your meal is too long

Ordered 2 double cheeseburgers. Since the service person on the outside didn't understand m8ch properly, I was asked twice by the employees at the car what I had ordered. I waited over 20 minutes for the two burgers even though it wasn't busy. And after I was on the road, I realized I paid too much. Always negative experiences.

Food was prepared quickly, everything was clean and 5* for the team leader, who was very conscientious about keeping things tidy. I ordered something wrong when I ordered and this was resolved immediately and in a friendly manner!

The food is ok! But sometimes the waiting times are "bottomless" and you just throw your food on the table!!!!

Don't understand the bad reviews. I was there yesterday and the service was really nice, I think the new guy at the counter is called Felix, a great big guy. Did a great job and tasted great too!

Nice atmosphere, always hard-working staff.

Super unfriendly staff at MC Drive. I've never had such unfriendly service at a McDonald's.

Good example of the personnel crisis. Ice cold in restaurants. Eating took forever. We also got cold for that. Almost as bad as in the USA.

Increased risk of slipping on oily floors No heating, it was so cold then you had to go out, it just wasn't necessary that you had to be so cold in there

We had to wait an enormously long time, about 40-50 minutes, and were treated unfriendly. The food was ok but I would never go there again for kebab

I waited over half an hour for my order and still didn't receive it because they said I wanted to cancel it, which was rude

A typical McDonald's. With one exception. The staff was in a good mood and you could tell that the team got along well. And you could see that in the food too. Not just mushy, but fresh and attractive.

Friendly bidding. Employees are very helpful and point out offers. Clean tables cozy atmosphere

Prices have increased enormously and food portions have been reduced, it's a total rip-off now!!! In addition, very unfriendly service at the drive counter today!!! For us the last time and time!!!

The food was of the usual quality. The wait was short and the table service met expectations. The only negative point was that the tables were slightly dirty, which affected the ambience.

The rooms are beautifully done However, the employees are already hopelessly overwhelmed with just six orders The food was hot, and, for my taste, too much lettuce on the burger, the fries had no salt The toilets were a water nightmare! Completely smeared with feces, there were towels and toilet paper everywhere, and there was no soap or towel paper in the men's toilet. The hand dryer didn't work either.

Not clean and staff not friendly, food is not nice as it used to be

Classic McDonald's - the staff is not on their toes...even though there was very little going on. Food and cafe were fresh and hot. There is an indoor playground for children here - so you can hardly eat without being disturbed.

The waiting time when ordering locally is a kind of abstraction. The team is only interested in operating the cars at short notice. Bury license plates on the ordering machines so the team doesn't have to carry the food to the tables. Even the stupid monitor on which you should see the status of the orders is turned off. As a result the food was served out practically cold and there were only 4 items including 2 of the same burgers. The prices themselves are getting higher every year and the portions are not bigger, but look smaller and smaller. The last time I was there. If you could, I would give half a star or none at all. The only plus is that the room and tables are clean, which is not always the norm in this chain.

Immer wieder werden Sachen vergessen gestern abend wurden Sachen im werr von 15 Euro vergessen unverschämt obwohl nicht viel los war

Räumlichkeiten nicht beheizt, essen nur in Winterjacke. Mit kleinkind nicht zumutbar.

Personal sehr langsam. Das Essen ist kalt gewesen.

Sehr nettes Personal und Sauberer Laden.. nur die Preise bei McDonald's die sind extrem überteuert mittlerweile aber da kann das Personal ja nichts dafür... Über McDonald's Essen schweigt man lieber, ist ansichtssache.. Aber das Softeis 🍦 und der Cappuccino ☕ sind unschlagbar gut. 👍😋

Das Essen schmeckt war geil aber ihre Bestellung gefühlt ist halt irgendwie irgendwas was ganz nicht gewollt ist

So ziemlich das schlechteste McDonald's das ich je besucht habe. Burger so unsauber garniert das alles bereits in der Verpackung rumliegt. Die Angestellten sind total überfordert obwohl nicht viel Betrieb ist. Ich habe min 10 Minuten an der Kasse gestanden an der eine Angestellte die Menüs gepackt hat, sie war nicht in der Lage mich anzusprechen. Als sie es dann mal geregelt bekommen hat kam eine blumpe Anmachen "wollen sie bezahlen oder was" Wahnsinn, sobald man in Deutschland Imigant ist darf man sich anscheinend alles erlauben. Unser Tisch an dem wir gesessen haben war nicht sauber, kein Wunder die Angestellte die den Reinigungswagen während unseres Aufenthaltes sinnlose durch das Restaurant geschoben hat lief komplett high auf Amphitamin und knirechendem Kiefer Rum. Sorry Aber warum sollte ich Geld für so einen Aufenthalt und liebloses Essen Bezahlen, richtig, gibt keinen Grund. Also nie wieder dieses Filiale 🫡

Wartezeiten Katastrophe und dann noch das falsche Essen bzw. Fehlendes essen

Von 2022: "Die" könnten sich mal wenigstens ein bißchen Mühe geben die Burger halbwegs ordentlich zusammen zu basteln.. Ansonsten super nette und kompetente Mitarbeiter. Überarbeitet 2023: Mittlerweile sind selbst die Mitarbeiter nicht mehr kompetent.. Mein Doppel Royal "Käse" war suuuper hatte eh kein bock auf Käse.... So dieses Mal war definitiv das letzte mal Mc Donalds!!! War jetzt ein knappes jahr nicht dort.. Und nach der erfahrung heute wars das komplett. Nur noch ekelhaft.. Eure alten pommes und Ranzigen burger könnt ihr selber essen !!

Wie immer,,, Aber egal ob Sommer oder Winter ,die Klimaanlage läuft auf minus 18°.

Personal ist so dermaßen unfreundlich das es einem die Sprache verschlägt der MC Rib war so furz trocken da fehlte jede liebe zum Detail und zu aller letzt waren die Toiletten ziemlich dreckig...das geht definitiv besser 😡

Bestellung unvollständig und nur die halbe Portion McFluery bekommen. Burger waren fast kalt,und die Mtarbeiter überfordert.

Dieser Laden ist so unfassbar schlecht, dass ich gerne 0 Sterne geben würde. Irgendwas haben sie da verwechselt, ein Schnellrestaurant ist es jedenfalls nicht, man steht für 2 Cheeseburger teilweise über 20 min im Mc. Drive und bekommt schon gleich gesagt, dass es dauern wird. In den Bestellungen fehlt oft die Hälfte, dass man gleich wieder rein kann und nachfordern muss. Spielzeug im Happy Meal wird auch oft vergessen. Die Mitarbeiter sind zwar nett, aber nicht sonderlich sauber, manche haben Fingernägel, als hätten sie grade im Garten gegraben. Ich würde da nicht essen, es sei denn, man hat 30 min Zeit und einen festen Magen.

Nur durchschnittliches McDonalds. Ich hab bei der Kette schon besser gegessen.

Obwohl das Restaurant nicht besonders gefüllt war, machten die Mitarbeiter einen überforderten Eindruck. Neben der Tatsache, dass wir 20 Minuten auf unser Essen warten mussten, war sie noch unvollständig, obwohl sie nur aus einem HappyMeal und einem McMenü bestand. Das HappyMeal wurde vergessen (ok, das Getränk wurde gebracht) und das McMenü hatte den falschen Burger... Dass die Pommes mit Salz waren statt wie bestellt ohne , lass ich kommentarlos stehen... Fehler können passieren. Schade eigentlich... Der daraufhin korrekte Burger sah aus, als wäre er Achterbahn gefahren vor der Auslieferung. Einziger Lichtblick war, daß die Servicekraft stets nett und freundlich war.

Preis-Leistung absolut zu empfehlen. Sehr lecker auch.

Super schöner McDonalds besser als bei uns

Beim Drive In wird die meiste Zeit etwas vergessen. Geht mein rein sitzt man zwar schön und auch die Tische sind sauber, aber manche Angestellt haben die Unlust im Gesicht stehen.

Alles gut, sauber und mit Handybestellung auch schnelle Bedienung.

Keuken was een chaos, minimale wachttijd 35 minuten. Deze McDonalds laat de "fast" wel weg in "fastfood". Na 35 minuten, bleek er ook een verkeerde burger in te zitten. Ik stond ruim 5 minuten voor de balie te wachten met bon en burger in de hand, uiteindelijk zelf maar eens iemand aangesproken. Al met al hebben we na 50 minuten ons eten gekregen.

Grad mit der App bestellt, per PayPal bezahlt, Tischnummer geholt, genial einfach.

Ich gehe ja öfter zu McDonald's und bin dadurch eigentlich hart im Nehmen, aber das einzig gute an diesem McDonald's sind die beiden Mitarbeiterinnen, die auch wirklich dort arbeiten und nicht nur dumm rumstehen. Das war definitiv das letzte Mal, hier würde ich noch nicht mal mehr auf Toilette gehen. Burger eingetrocknet, Nuggets tot frittiert, Pommes ebenso und am Salz wurde gespart. Bei den Preisen mittlerweile darf das so nicht sein.

Sind zimlich gemütlich in Sachen zubereitung. Spielzeug für Kinder wird öfters vergessen

Habe eine Ewigkeit auf meine Bestellung gewartet, der Wagen um die Tabletts abzustellen war voll und wurde nicht gelehrt.

Ein Essen am terminal bestellt zudem ein Milchshake nach 15 min Wartezeit für im Restaurant zu Essen nach vorne gegangen das sie die Bestellung to go machen möchten, da war meine Bestellung immer noch nicht in Arbeit. Mitarbeiter kommt kurz darauf auf mich zu Milchshake wären nicht verfügbar wo ich bestellt hätte Antwort am terminal wie jeder andere auch. Ich solle doch ein Eis nehmen stattdessen Antwort ich möchte kein Eis da dies zu schnell schmilzt im auto. Eine Rückerstattung kann nur die Chefin machen dies dauerte wieder 5min. Diese erneut nehmen sie ein eis erneute antwort wie zuvor von mir passte ihr nicht ein storno zu machen was sie dann doch tat In der Zwischenzeit war meine Bestellung dann fertig geworden ein Getränk ohne Eiswürfel ist extrem schwer herzustellen immer wieder das gleiche bei jeder Bestellung dort im Restaurant wurde dann aber nach dem darauf aufmerksam gemacht wurde neu gemacht. Allerdings wurde dieser neue Deckel aus Pappe nicht richtig auf dem Becher fixiert dieser flog noch bevor das Restaurant verlassen werden konnte auf den Boden da der Becher ohne Deckel kein richtig gripp hat um ihn festzuhalten. Tische waren fast alle ziemlich dreckig.

Na, ein McDonald's eben. Aber nett, das Essen frisch und heiß.

Sorry aber vielleicht weil ich kontinuierlich Unglück gehabt habe, Essen köbnen bis 40min dauern bis du es kriegt.auf unsere letzte Besuch, Gott sei Dank haben wir nach 30min nachgefragt und leider,die Mitarbeiter hat jemand anders unsere Bestellung gegeben. Schade ,so viel los und Wartezeit ist schlimmer geworden . Hoffenlich können die es verbessern.

Mittlerweile viel zu teuer geworden

Tische sind sehr schmutzig. Display für Abholung funktioniert nicht. Tischservice nicht möglich, da keine Tischaufsteller am Bestellterminal vorhanden sind. Bestellung wurde vertauscht. Irgendwie läuft es nicht organisiert genug.

Sehr sauberes MC Donalds um diese Uhrzeit und sehr freundliches Personal.

Ich habe einen Grand Bacon XXL Burger bekommen wo der Käse im Burger total kalt war. Die Beiden 20 er Nuggets die auch noch dazu hatte waren leider nur lauwarm obwohl sie sofort im Auto verzehrt wurden. Die Qualität lässt leider seit einiger Zeit nach. Eigentlich ist es eine Frechheit so erwas abzuliefern.

Die Eismaschine ist gefühlt schon seit Wochen defekt. Die bestellten Menüs waren sowas von unvollständig: man hat bei den Kids Menüs sogar die Caprisonne und den Fruchtquatsch vergessen. Im Winter wird die Außentür aufgelassen, sodass es im Restaurant eiskalt war und alle in Jacken gegessen haben.

Immer schön für die ganze Familie

Super Es schmeckt wirklich wie es im McDonald's schmecken soll. Fleissige Angestellte, die wie für McDonald's bekannt, sehr flink und gutes Essen zusammenpacken. Es ist sauber und übersichtlich. Freundliche Bedienungen !! Hier habe ich schon duzende Male gegessen, oder mitgekommen. Es wird wohl noch viele mehr werden !

Vergessen andauernd sachen und manchmal sehr kalt oder hart

Fast foot nicht gut geht nur noch um Geld nicht mehr um essen Qualität hat sehr nachgelassen

Geht teilweise im Restaurant schneller 🥴 immer länger warten ist hier normal 🤷‍♂️ viel Personal, nichts geht vorwärts 🤷‍♂️

Sehr sauber und sehr freundlich