L'Osteria Heilbronn in Heilbronn

There is zero attitude towards the staff, they have been there twice and they just ignore you. The third time (just because the food is good when it comes after an hour) there are 7! Waiter walked past us without even assigning us a table. It was during the week and empty. Then they left.

The food was good at L'Osteria. But the tipping policy is a disgrace. I can understand that in America you have the choice between 10%, 15% or 20%, the staff earn very little. But in Germany that is really inappropriate. I like to tip but not like that. Don't come back.

Losteria used to be great...now it's pretty average

The seven of us were at L'Osteria in Heilbronn to celebrate my father's birthday - unfortunately the evening turned out to be a disappointment. At the beginning we were mistakenly brought orange juice spritzers instead of the orange juices we had ordered, which was corrected after a complaint and was not particularly significant at first. However, the chaos really began with the pizzas, so that in retrospect the first mistake was a kind of harbinger. While 5 of 7 pizzas were served quickly, we waited in vain for my parents' pizzas. My sister-in-law's vegan pizza was served with animal cheese, which we immediately reported because she can't tolerate real cheese. Despite our advice, nothing happened for a long time. When we asked, we were given evasive explanations – one pizza “fell” and the other “burned”. There was no clear communication and the staff even became slightly rude. After about 1 hour we finally had to cancel the missing pizzas. Overall, the behavior of the staff seemed quite unprofessional and not very customer-oriented.

We recently visited Losteria and we were absolutely satisfied! The food was simply great, fresh, tasty and prepared with a lot of love. I was particularly impressed by the friendliness of the service staff. The atmosphere in the restaurant was very welcoming and pleasant. What made the visit even better was the friendly and courteous service. The service staff were always attentive and really took care of every detail. An all-round successful visit. I highly recommend Losteria!

Service always great Food tastes good Everything perfect

Lots of dough and not much behind it. A great giant pizza. But unfortunately there is far too little topping for the price! Ambience and service great. But if you like a little on your pizza, this is the place for you

Very disappointing service. Despite waiting 20 minutes and asking clearly, our order was not taken. The place wasn't full and there were three waiters. Absolutely incomprehensible. Finally we left.

Definitely one of the best pizzas in Heilbronn

Everything is great, I can only recommend it. Hani is the best waiter👍🏼

Good food and nice service. We'd love to come back🤩🤩🤩

Great staff, good location...always delicious,,,,,😊☺️👍👍

Delicious food and friendly and fast service!

Very cozy place, extremely nice service, good food and beer!

1a service from Philipp, I have never been served so well.

Incredibly delicious traditional Italian food 💪

Delicious and fresh ingredients

Very good food, extremely friendly service and a nice atmosphere.

Super nice service, food is also super tasty! Best pizza in Heilbronn 😻

Great food! Nice service and great atmosphere

Delicious food Nice service Cozy atmosphere

Everything was great and very tasty food.

Very nice evening with great food and super good-looking service staff.

Everything was delicious and our service was super nice

Even though it was full we got a seat in 10 minutes - the pizza was huge - the pasta was delicious and the beef carpaccio was excellent

Super tasty and great atmosphere. Thank you! Julia L.

The staff is super friendly and always very attentive. The food is inexpensive and very tasty.

Good food, even better service! Viki was great🫶🏻

The pizza was very tasty, especially the fact that you can order two separate halves for two people is great! The salad was also very tasty!

Good drinks, good food and good service.

Delicious pizzas, unfortunately the tables are a bit small for the size of the pizza. But the pizzas are even bigger and tastier! Garlic oil and chilli oil is simply powerful!

Delicious food and a wonderful interior of the restaurant! Highly recommended!

Fast & good service. Two-piece pizza is a cool option.

Great food, thanks to Vicki for the great service! :)

Great location. Enjoy your meal Service perfect Thank you again

First had to wait 10min at the door - although it was absolutely not busy on a monday evening. Once i got a seat the waiter completely ignored his guests. Also the table next to me made the same comment. Once seated another 20 minutes passed when the guy came to ask what i wanted to eat... when i asked the bill, obviously i didnt tip, it was even too much to ask how it was and wish me a good evening... unfortunately i cant give a zero star on the review....

Unfortunately, our visit to this pizzeria was a big disappointment. Despite free tables, we were seated in an inconvenient place. What followed was an endless wait for our food, which only increased the hunger. During this time the service was extremely unfriendly and uninterested in our well-being. As if that wasn't enough, my order was delivered incorrectly. Instead of an apology or an offer to correct the mistake, I was simply told that it was ‘not bad’. This indifferent response reflected the consistently poor customer focus. The combination of an excessively long wait, unfriendly staff and an incorrect order put a significant damper on the evening. There is an urgent need for the restaurant to better train its service staff to treat guests respectfully and courteously. In addition, processes should be optimized to avoid unreasonably long waiting times. I sincerely hope that management takes this feedback seriously and makes major customer service improvements. With friendlier, more attentive service, appropriate responses to errors and a more efficient kitchen, the experience for future guests could be made much more pleasant. Until then, I unfortunately cannot recommend a visit to this restaurant.”

Favorite restaurant in Heilbronn 🦋 absolute recommendation.

It's very nice there and I can only recommend it.

Nice restaurant located directly on the Neckar. Unfortunately, the quality of the food was poor and no pizza was ordered. The pizzas here are exceptional in size and definitely an eye-catcher. Unfortunately my tortellini were very dry and tough. The bruschetta was also not recommended. Without a reservation, you must expect waiting times in front of the door.

Great service, especially from Kristin. Pizza ok too. Prices are local, so not particularly cheap.

Frutti de mari pizza .. so delicious .. so big .. a real Italian pizza

A very nice shop, great food, large portions. Top!

Awesome italian pizzas and pastas for cheaper price!

We wanted to celebrate my daughter's birthday in a delicious and cozy way. We reserved the table in good time via email. Unfortunately, as soon as we greeted us, it was clear that something was wrong... We still got a table and the ordering and eating went smoothly. BUT! After 1.5 hours the waiters became fidgety and were constantly sorting something out between themselves and looking at our table. Afterwards someone came to us (not even our waitress) to tell us that they had taken too many reservations and that our time was up and we should please leave. It was just embarrassing in front of our guests!!! There were 11 of us, including 2 small children, whose parents had to frantically pack our things to free the table... Just another embarrassment… NEVER again! Nevertheless, many greetings and many thanks to the lovely waitress who served us, I think she was just as uncomfortable as we were.

Even without a reservation you can get a table Received Saturday evening for two people. Top!

Food was great, got a table for 2 on Saturday evening without a reservation 👌🏻

Ordered takeaway via Uber Eats, pizza very good, big (45cm) and prices fair. Around 17 euros for a good pizza with more ingredients

Did anyone else feel sick after eating the spicy oil on the table? It happened repeatedly to my friend. It wasn't because of the spiciness, he tolerates it very well and we ate the same thing otherwise. Personally, I really like the food here and have never felt sick after it.

Service was great, everyone was nice. I personally didn't like my meal, but everything else was perfect. Come again

Great food, great location, very nice staff. Thanks to Wicky for the great service.

Very tasty food. I tried the Zoodels with Bolognese - very cool alternative to normal spaghetti. Our waitress Vicky fulfilled all of our wishes and was very friendly. We'd love to come back :)

We were just in the restaurant and waited at the table for 18 minutes. We weren't even asked for drinks/food (zero attention) and the place was almost empty... The waiter walks around whistling to the music and is calm in himself. The lady behind the bar counter is playing with her cell phone That's why the waiter also pours the drinks, which leads to an even longer wait! Now we got up and went next door for something to eat. We were immediately welcomed, as you should do to win/keep customers. ZERO STARS….

Great pizza tastes delicious, thank you

Great service and delicious pasta and pizza! Always recommended.

I love Italian food.. i love Italian wine .. I saw this L`Osteria and convinced my collegue to go there .. restaurant was full when we arrived .. so good sign .. but never have i been more wrong.. this has nothing to do with an Italian Osteria .. it is a cheap pizza pasta place .. so vitello tonato was on a base of mayo ... the salat was swimming in vinegar, the pizza pane was dry .. i have taken a wine training in Milan .. i was amazed that they had managed to find the worst wines in Italy for one restaurant .. with one exception Volte. Conclusion .. food was bad, wines were bad .. service was non coordinated first we got starter .. then we waited for water and wine which we then had to ask for . so during starter they suddenly came with the main. to crown it all the restaurant was full of banana flies .. nice .. This was Third time i visited the restaurant .. first last and only .. has absolutely nothing with Italian food to do..

Delicious food and great service staff. Ambiance is very nice, just a bit noisy when it's full.

Cozy atmosphere and always delicious!

Very good, as always! L'Osteria stop! Friendly staff bring delicious pizza, pasta and salads. Aperitifs, beer and good wines are also included.

Well, sometimes first impressions don't lie. The staff is very incompetent. We weren't greeted warmly at the entrance, the waitress was sitting at the next table when she took the order and our drinks took a long time to arrive. The manager secretly snacks from a pot by preparing the dishes for the customer. A thoughtless move on his part, especially since this is an open kitchen.

As always at L'osteria, the pizza was delicious. The service was top, the waitress easily smiled away even the greatest stress. You'll be happy to go there again.

Very tasty, friendly staff, nice atmosphere with cozy furnishings

No space, no peace: a cramped dining experience!!! Yesterday we ate in this restaurant. The food and service were good (although a pizza now costs around 17 euros!). Nevertheless, I will not visit this restaurant again. It's way too crowded. The greed for profit has led to the room being completely cluttered and there is hardly any space. The guests sit together like pegs and there is no room even for the waiters to move. This means that small accidents happen almost every minute - sometimes a drink is spilled, sometimes a plate ends up on the floor. If you sit at a table with eight people and everyone orders a pizza (which is relatively large), there is hardly any space left for the food. In order to provide guests with a more pleasant atmosphere, at least half of the tables should be removed. It is also very loud in the room, making it practically impossible for guests to have a relaxed atmosphere. If you're really hungry, you can stop here. However, I would definitely not recommend a celebration or birthday here - the restaurant is absolutely unsuitable for this.

Quality good food, nice service and great taste - always worth a visit.

Service was a complete disaster, extremely long waiting times, burnt pizza and very unfriendly staff. No thanks.

Our grandchildren absolutely loved their pizzas

The food was good, staff was friendly. Ambiance: too many tables, placed too close together, resulting in a canteen atmosphere, no relaxed conversation with friends possible as you sit almost shoulder to shoulder with guests from the neighboring table. The neighbors were almost silent because they didn't want other people's ears to hear everything. The staff also warns you that you only have 1-1.25 hours to eat, or a little more, because other guests have already made reservations. You noticed that the same thing was said to the other people when they entered the restaurant. So you should come in quickly, eat quickly, barely speak to each other, and leave the restaurant quickly. Just a cafeteria, not a restaurant. Prices are in the upper range.

Friendly and courteous service. Pizzas are very big and tasty. Unfortunately it is always very loud. Probably due to the soundproof ceiling, which corresponds to the industrial charm. That's the only reason why points are deducted in the ambience.

Unfortunately the pasta was over cooked. The sauce was unseasoned... the waiters are very inattentive, unfortunately they don't listen. It's a shame actually

Top service, delicious food! Especially the waitresses Luis and Krysti were very friendly and attentive 😊

Luís and Kryszti served us very well! Food was great! We were given blankets and a hot drink as it was very cold that day. Highly recommended!

Everything was fine, a bit loud in the restaurant.

Very good shop! Despite the fact that it was incredibly busy, Kristi served us very quickly and friendly. Food bomb as always! A bit of a hustle and bustle from the neighboring table with lots of children (coat rack knocked down), otherwise very pleasant.

Nice staff, delicious food. Thank you always come again

The place used to be good The food, overpriced, the ambience outdated, with the old furniture, uncomfortable chairs, the volume in the restaurant, you can have hearing problems here. Absolutely amazing, when paying with a card the waitress added a tip without asking.

Delicious food, very friendly service from Kristi. Happy to come back!

Das Essen war wie immer super lecker. Große Auswahl an Speisen. Sehr freundliches und hilfsbereites Personal. Das Restaurant und die Toiletten sind sehr sauber.

Delicious food and friendly staff :)

Always worth a visit. Delicious food and friendly staff :) I'll be happy to come back.

If you're looking for delicious food and nice service, you've come to the right place :)

Very nice service. Delicious food. Always my pleasure.

Eine schöne L‘Ostereia für die ganze Familie. Kinder können gerne malen und die Eltern sich die italienischen Gerichten genießen.

Essen war wie immer super. Personal ist super freundlich und hilfsbereit. Tolles Ambiente. Das Restaurant ist sehr sauber.

Unfortunately I couldn't convince myself. I actually like going to L'Osteria and have been very satisfied in all cities so far. We were here around 5 p.m. It was actually quite empty, but the service still took forever. Interim orders were hardly possible. Unfortunately, the food wasn't tasty either, without any seasoning and had a boring taste, you could hardly even taste the BBQ sauce, how is that possible?

A great experience of different tastes. My taste buds exploded after the first bite. Only recommended.

I'm speechless. Service as good as we experienced this evening is a rarity in Heilbronn. You could literally feel the passion that waiter Philipp puts into his work. It was a flawless evening and we are just waiting for the next evening when we can indulge ourselves.

Just wow! We had a very nice evening in the Losteria on the Neckarmeile. We were always served well and politely and the waiter Philipp definitely sweetened our evening. We'd love to come back!

Everything is fine, everything is fine And greetings from Lexy Hartmann

Good pasta, attentive service. Unfortunately the noise is like in a canteen.

Adijana and Viki you are the best, very friendly and nice, keep it up 👍👍

I'm totally thrilled - I was there spontaneously for lunch today with my daughter (6yo) and we were served so well: from the place with a view of the pizza maker, to pens and something to paint/puzzles, extra children's cutlery and really fast service 🤍 Mega! Maybe they also saw how hungry we were 😄 No matter how - 5 well-deserved stars ✨ THANK YOU!

This noise is simply unbearable. Why is this shitty music playing in the background that you can't understand while you're talking? Impossible. Never again losteria

Great spot for pizza lovers! Always fresh and tasty. Pizzas are always with a perfect balance of crispy crust and generous toppings. Highly recommend for a casual meal with friends or family!

Very nice atmosphere and good service

Excellent customer service many serve well, should have a translator on hand for ITALIAN and many other European languages.

Pizza the size of a balance wheel😍😋

Very good, exemplary service. The food would be more German-style, with more seasoned pizza and more tomato sauce and bruschetta with garlic (as written in the menu), not garlic oil. Overall, I recommend it.

I was here on a very busy Tuesday evening and the waitress Philipp was extremely courteous and friendly despite the busyness.

The service was very good and quick, the ambience was also okay, a bit loud for conversation, but everyone has to judge that for themselves. My colleagues' pizza was probably pretty good too, but I had pasta. These were cold and just tasted like cheese. The taste was already disappointing. This is, sorry, simply done without love and finesse.

Wow. The pizza was great but Philipp was even better as a waiter 😮‍💨