L´Osteria Aachen in Aachen

Generally speaking, you can't go wrong with L'Osteria. They serve delicious pizza, as well as other Italian dishes. The portion sizes are good and filling. Everyone can find something to eat here, including vegetarians and vegans, who have also been able to enjoy vegan pizza for the past few years. I ordered online from this particular branch, but unfortunately, I entered the wrong email address. So, I called to ask when I could pick up my pizza, since I hadn't received an email. The response was unfriendly: "You specified 8 a.m., so pick it up at 8 a.m." I understand the employee's frustration, but they could have communicated that better. Furthermore, I ordered a vegan pizza with arugula and extra bread. When I unpacked my pizza at the hotel, I found a vegan Margherita pizza, and in the container where I expected my bread, I found loose arugula and Parmesan cheese. That's definitely not what I expected. A shame. Nevertheless, I will return.

The food was prepared quickly, and the service was very friendly. I found the seasonal offers very interesting and imaginative.

The food was good, but the pizza could have been hotter. Personally, the music was too loud for me. I don't think the drink prices are appropriate.

Very friendly service; I also found it child-friendly thanks to the special children's menus with coloring pages, for which they even provided crayons. All in all, a highly recommended restaurant.

Exactly what you'd expect. Solid Italian cuisine. Everything was perfect. The staff is excellent. Friendly and attentive. Ample parking available.

A very large and delicious pizza. The ambiance and decor were good, but the music was too loud for me; it was too much in the foreground and annoying when talking to the other people at the table. A shame. The prices are still okay, but everything is getting more expensive: pizzas here range from €15 to €18.50, and drinks are around €11/liter. Service is friendly and fast. You can also sit outside in nice weather.

⭐⭐⭐⭐⭐ For us, it was very tasty. Very good service. Many thanks to Hassan.

I was there a few weeks ago on the weekend with my son. Reserving a table was easy, even at short notice. Plenty of seating inside and outside. We sat inside. The service was fast, professional, and friendly. I had a mixed salad with fillet strips. We didn't have to wait long for drinks and food. However, my salad tasted awful. They didn't serve fresh salad from the market, but rather an industrial product from a bag, which, as we all know, contains preservatives. Unfortunately, the salad wasn't washed and tasted and smelled musty. The fillet strips were well grilled, but the portion was only about 150g. The dressing was simple. At €15, the price-performance ratio was completely out of whack. The waitress was informed of the poor quality, who then informed the restaurant manager, who came to us shortly after. Only upon inquiry did the waitress admit that they used preserved produce and obviously hadn't washed it again before serving. I wasn't offered a refund, but I did receive a free dessert upon request. Instead of one star, we're giving it two stars because of the friendly service and the free dessert.

Lovely ambience and decor. Staff were friendly and helpful, service was well timed. Highly recommend this place.

Sometimes it's very crowded. This can lead to people overlooking you. Some tables are also too close together. The service team, however, always remains cheerful.

We, a couple, went to Losteria for the first time on October 20, 2025, but also for the last time. We each ordered a pizza and two large beers with aoli ​​sauce. (Tunfish pizza and pepperoni salami pizza.) Total cost over €43 😄 The beer was well chilled and good. The pizzas were, in our opinion, as soft as a rag 😩 and sparsely topped!!! The salami was absolutely greasy. The crusts on the pizzas were the best! For us, pizzas should be crispier! We didn't like it at all!! Apart from the price, which is also way too high!! Conclusion: We won't eat pizza there again. Dirk S.

The restaurant is very loud; the music blasts, forcing customers to speak louder. I mentioned it to the staff, and they told me it's even louder back there. The pizzas aren't cooked all the way through; the dough is raw.

The food was too salty. I had to wait 25 minutes for a Coca-Cola. I'm very disappointed. But the staff immediately took care of any complaints and tried to resolve them.

There were five of us (two adults and three children) at L'Osteria and we wanted something to eat. We were allowed to choose our own table, and shortly after, the weekly menu was brought to us – but that was unfortunately it. Despite repeated eye contact with the service staff, we were ignored. After about 15 minutes of waiting in vain for someone to take our drink or food order, we left the restaurant disappointed. It's a shame, we were really looking forward to the food – but the service was unfortunately nonexistent.

Always happy to come back 🍕 Great atmosphere, delicious food, and especially the two guys (twins) who served us were very friendly and attentive.

Delicious food, great ambiance, and excellent service. There's an accessible restroom. What I like is that you can see the kitchen.

Waiter 43 was very nice, the ambience is pleasant and the soufflé is special :)

Delicious food. Very large and delicious pizzas. Reservations are recommended.

Very tasty pizza, but a bit too big. The pizza was bigger than the plate. 🤔

Very large portions, the pizzas with hearty toppings are recommended.

Had a very pleasant time with my friend over there, the food is also quite enjoyable.

Great pizza, server (#15) was very friendly!

Very tasty, great service but you smell incredibly of pizza afterwards

Good restaurant, good food, great service, bad acoustics, after eating all clothes smell of pizza

Very good food, very professional and kind people... best in town

The food was delicious and the waiter 33 was very helpful!

I've eaten there several times and it's always great. The staff are super friendly and quick. The food is 10/10 and the atmosphere is also really nice. You can eat in peace and it looks great.

Food was delicious and waiter 43 was very sweet and friendly 🫶🫶🫶

Great taste and great story with delicious taste and beautiful flavor and presentation style

Super delicious. Huge pizza 🍕 👍

Great food! The pizza is impressively large and tastes excellent. The prices are quite high, especially considering the relatively small portions of pasta. You can afford it every now and then.

It was quite busy and therefore quite loud. The waitresses came around a little too infrequently for my liking, but otherwise, I can't complain. The food was excellent, and I generally felt comfortable.

Always nice. A new or expanded map would be nice.

The food itself was good, but the service unfortunately left a lot to be desired. We waited over an hour and a half for one (!) pizza, and the place wasn't even that busy at that time (Saturday afternoon around 3 p.m.). Unfortunately, the side salad we ordered didn't arrive until after we'd already finished our pizza, about 20 minutes later. It was returned. When we asked when the pizza would arrive, the server simply said he didn't know and walked on. We weren't even asked once during the wait if we wanted something to drink. It's a shame; we won't be coming back.

We were there again on Saturday evening at 7:15 p.m. Everything has always been great. As expected, the place was packed, but we had a reservation and got a table right away. It was great that, despite the crowds, the table was available right away. The food was excellent and the service friendly. That's how it should be in every restaurant. The only problem is the parking situation on evenings like these. We couldn't park in the customer parking lot, but since there are plenty of spaces around, that wasn't a problem. 👍

We're regulars at L'osteria and are always very satisfied. Especially with the new app, where you can collect points, it's even more worthwhile to eat there.

Simply outrageous. When you order a drink, you automatically get 0.5 liters... endless profiteering. The pumpkin cream soup was so watery it was... They had it returned... It was probably very late and they didn't have enough for everyone. That's why they diluted it with water. The pizzas have been sticking out over the edge of the plate for years and are dripping horribly when the waiter runs around the table searching for them because he doesn't know who owns which pizza, and the people aren't even capable of cutting their pizza properly onto these meager plates. Instead of buying large wooden boards, which look really stylish... no, it's as if they don't have enough money for the plate... I'd better not even start on the service, as you can already read the other reviews where the hell it is. Ultimately, everything left a lot to be desired, and I can only advise everyone against it... The pizza was also soggy and soggy, not even crispy on the outside... NO WORDS AHEAD Knowing that this whole thing will be deleted anyway, I hope enough people still get my message... Greetings from a customer who will never come back...

Hmmmm, as much as I always loved eating at L'Osteria, I was so disappointed last time. The pizza was thin and not that tasty... What a shame.

Thank you for the lovely evening. I called at short notice and actually got a table for two. Thank you for that. Our pizzas were perfect, and so were the drinks. Towards the end of the evening, the service slowed down a bit, but eventually, someone came. See you next time.

The pizzas are delicious and fresh. I highly recommend them. The price/performance ratio is also reasonable.

Solid food and friendly service. Unfortunately, there were too many tables, making it too loud.

Unfortunately, the Caesar salad wasn't particularly fresh. The lettuce stalks with brown streaks remained on the plate (they don't actually belong in the salad bowl, but in the organic waste). The chicken strips weren't as tender as expected either. When the waitress asked us at the end if everything was okay, we complained. However, we had to pay for the entire salad. We could have had a coffee as compensation, but due to time constraints, that wasn't possible (despite pre-ordering, we had to wait a long time for the food). The pizzas (Margherita, Salami and Shredded Cheese, and Salsiccia Piccante) were good. Be careful with the Dolce Vita promotion. It's not the quantity of pizzas that matters, but who pays for them.

In any case, We were there with a lot of people Everything was great

Absolutely not recommended I had salad leaves for dessert, which were very tasty 🤢 The waiters interrupted me every 10 minutes, everything had to be done quickly.

Unfortunately, it doesn't deserve a star. I have to give it one... Apparently, we have the ability to be invisible. After 20 minutes, no one was at our table, even though there was someone sitting at the table next to us. They apparently didn't have this ability. After 20 minutes, we got up and left!

Good food, friendly staff. Always happy to come back.

Friendly staff and nice ambience.

Friendly staff and delicious food

Not haute cuisine, but the price is good, the service is fast, the cooking is just right, the service is quick and the decor is nice! What more could you ask for?

Very nice restaurant. The ambiance is perfect, and the staff is very friendly. The pizzas are also very good and completely reasonable in price. 👍🏼

The pasta was perfectly al dente, the sauce well-seasoned with crunchy vegetables. The pizza was wafer-thin and delicious. The Lambrusco was perfectly chilled, and Valentin's service was attentive and friendly.

We were in a bit of a hurry. But it was a superb location. Impeccable service.

Great pizzas, good value for money

Unfortunately, the waiters at the Aachen city center location are very slow and inattentive, and they misunderstand many things. It's a shame. We came with the entire company at lunchtime and waited 45 minutes for drinks. The food then took another 45 minutes. We won't be coming back until the situation improves. We've tried several times now, and the atmosphere is nice after all.

Really chic decor, great service, and delicious food! They swapped out an ingredient without any problems (not everyone does that). We'll definitely be coming back more often now :)

A large restaurant with excellent service and delicious food. We were very impressed and would gladly return. Thank you.

I visited L'Osteria with my children today. I ordered a barbecue chicken pizza. It felt like a pizza half a meter in diameter arrived, and I could count the chicken pieces on one hand. So, if you cut the pizza into eighths, there wouldn't be a single piece of chicken on it. I find that very disappointing and unacceptable for such a large pizza chain. The service was very satisfactory, but the prices are absolutely overpriced for what you get.

The pizza was delicious and the crust was nice and crispy! Perfect! The size only works if you're really hungry!!! The spaghetti is also great! The staff is very busy and yet very friendly and cheerful to every guest! We really enjoyed it there! We'd love to come back! (also in other cities) Tip: It's best to make a reservation!

Always completely satisfied when you visit. The food is delicious and the service is consistently friendly! Packing up leftover food is no problem, and you can even sit and relax with a drink for a while without being constantly asked if you want anything else. Always happy to come back 🫶🏼

If you want to eat at an overpriced price, this is the place for you. The dishes are rather average in taste, but the price is not.

Fantastic service! Turned up without a reservation on a busy Tuesday in late August and were seated almost straight away. There was a little bit of a wait to give our order, but the food and drink arrived really quickly. The meals were outstanding. Amazing pizza and pasta dishes, we even had a plain pizza pane to soak up the lovely pasta sauces. Would definitely recommend!

I've been there several times now, the food is very tasty, and you can also order takeaway.

Nice, cozy restaurant. The staff was very friendly. I only had a drink, but from what I saw, the portions were quite large.

A very pleasant evening with very friendly and helpful service. The food was delicious, as always. We sat outside and enjoyed it.

Update 08/23/25: Food and service were good... BUT IT'S ABSOLUTELY UNACCEPTABLE that beer is left standing on the bar and that foam from a cup is poured into all the beers... And not just once... It's outrageous!

We've been regulars here for a long time and enjoy coming back (since day 1) because the kids, in particular, love it. Today, however, we were a bit disappointed: 1) ...because the children's dishes weren't served immediately with the appetizers, as usual, but were simply forgotten and only brought to the table after repeated requests; by then, we'd long since finished the appetizers, and the little ones were almost starving (after asking several times when their food would finally arrive). My son (5) even said he never wanted to come back. I can understand that very well, because in my opinion, children's dishes should ALWAYS be prepared first in the kitchen. After all, these little guests don't have a good sense of time yet, and hunger quickly becomes unbearable – even drawing with (half-unsharpened) pencils doesn't really help as a distraction! What annoyed me most, however, was the fact that the mistake was neither acknowledged nor did anyone offer a serious apology – I would have at least expected some small compensation (e.g., a free drink or dessert). 2) ...the children's cutlery has to be ordered separately lately because they're often given (too) large forks and (dangerously) sharp knives, even though it's clearly obvious they're children. The store was very busy, but it usually is, and you can expect that level of customer service and attention to detail from the staff... CONCLUSION: In general, it's very child-friendly here, but that shouldn't suffer when it's busier than usual! Ultimately, the kids' well-being is what determines whether they enjoyed their stay and, above all, whether they want to come back!!!

Top-notch pizzas; top-notch service; we loved the ability to customize your pizza. Top-notch taste. Best pizza in a long time. The wait time for service gets a star deducted... but there were eight of us.

Friendly staff, lots of choices, even for vegans :) The pizzas are very large but thin. Perfect for sharing.

We ate there today. It was delicious, and the service was also very friendly. We will definitely eat there again!

Really good food and loved the wonderful vibes!! Really recommend👌 The staff was amazing, the sweet employee that was seating us was very kind and communicative. Shoutout to Subharna. Sorry if we didn’t spell the name right❤️

These XL pizzas are truly amazing, with amazing toppings. Not bad.

Top notch, highly recommended, cozy atmosphere, super delicious vegetarian dishes, friendly service. At peak times, you may have to wait for a table.

Delicious pizza and pasta at good prices.

If you love pizza, this is the place to be. Delicious cocktails to go with it, and super friendly service. A good evening at a very reasonable price.

The terrace of the restaurant was full of wasps and flies. Due to the disturbance, we decided to sit inside. The staff very rudely told us to leave because the indoor area was “closed.” If they had approached us politely, we would have been 100% willing to move to another table. But the way they addressed us was completely wrong. We explained we only wanted to have our meal and leave within a few minutes, but this apparently struck a nerve. The so-called “manager” approached us in an extremely condescending tone, asking things like “Is this your restaurant?” and who knows what else. Very unfriendly and arrogant team. I visit restaurants daily, but I have never experienced such an unpleasant atmosphere and service.

Service and customer friendliness: 0/10. The woman with the tight bun (manager) should not be in a managerial position, as she is unable to control her feelings and emotions. The customer is supposed to be king!! clearly not here.

We really enjoyed the food. This spot is a great place to relax with a tasty drink, away from the city, and end the day.

Yes, great pizzas and good parking. Unfortunately, it's located in an industrial area, so it's not a great environment.

Very good pizza and friendly staff

The green pesto pasta is delicious. The service is fast. The prices are reasonable.

Very nice, good food. Unfortunately, we had to wait a long time to order and then again for the food to arrive (45 minutes).

Here you can sit comfortably in a lively atmosphere and be served quickly by friendly staff with many good dishes.

Nice food okay, but expensive therefore no more

Pizza ist vom Geschmack ganz okay aber ich komme mit dem Verhältnis Belag/Größe nicht klar. Wenn dann noch irgendwie der Lärmpegel niedriger wäre...

A modern, industrial interior exudes warmth. The staff is very efficient and friendly. The food is good; don't expect 100% authentic Italian cuisine, but the Italian food you get here certainly won't disappoint. Only the beer and cocktail menu could be a bit more extensive, but that's a personal preference.

New manager in Aachen, well!! Waited over an hour for the food and then offered a drink. Very weak

Friday evening, we were there with a group. It was very loud and difficult to follow the conversation at the table. The pizzas were truly delicious, and you can order a shared pizza with the toppings of two pizzas, great! Unfortunately, the pizzas are so incredibly large that "sloppy bibs" were distributed at the table beforehand, as the pizzas extend far beyond the plate. They are absolutely impossible to slice, and on top of that, almost no one could open their pizza. I'll be having my next pizza at my favorite Italian restaurant again.

We pre-ordered online and still had to wait 20 minutes for our food in the store. Unfortunately, it was only lukewarm. It felt like no one there was prepared for ordering and pickup. They could have been a bit better organized. The food was still good, typical of L'Osteria.

I always enjoy coming here. A clear recommendation...

The L'Osteria concept is great, and the restaurants are always good. But this place surpasses everything. Very nice and polite waiters and waitresses. Very accommodating, and especially the welcome from a gentleman named Tim is always a pleasure. Highly recommended, and see you soon!

The food is very good, unfortunately it is sometimes very noisy inside

A very nice shop with really friendly staff. The pizzas are very large and really filling.

You can't even order lasagna without red wine. It would be nice to offer something like that!

We spontaneously stopped by for pizza today. We found a spot on the terrace to enjoy our meal. The service was very friendly and attentive. We'd be happy to come back.

The atmosphere was incredibly spacious and pleasant. The service was excellent. Our Colombian waiter, Valentin, was very helpful and friendly. Thank you, Valentine. The wine he recommended was very good. However, I can't say I particularly enjoyed the pizzas. They were good, but I've had better. I found the meat pizza menu particularly weak. The soufflé was also very good. But I still recommend the place.

Many thanks to Valentino for the nice care during our stay :)

Beautiful Italian restaurant, lovely ambiance. Great terrace. I ordered the food online and was able to pick it up at the agreed time. The food was plentiful, the pizzas were huge (almost family-sized), and the pasta was delicious.

Unfortunately, the quality of service has declined significantly. On our last visit, a server was very rude, even though we politely pointed out that the table needed clearing. This kind of treatment is disappointing—especially considering the prices charged at this restaurant. For this reason, we left the restaurant and went to another restaurant across the street. The difference in service was immediately noticeable.

Very friendly and fast staff. The pizzas were top-notch as always, with 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Very tasty food at fair prices and very friendly staff