Ista Handels GmbH in Neuss

Ordering was very quick, and the man was super friendly. The food was also delicious, fresh, and warm 😊

Understaffed, slow, not very proffesional.

Greetings to the Alpenpark, My wife and I redeemed our gift voucher at the self-service restaurant yesterday and both ordered a schnitzel, one with mushrooms, both with fries around 6 p.m. The "schnitzel," which tasted indefinable to us and had a gelatinous interior, was still in our stomachs until 1 a.m., which prompted us to study the online reviews this morning. We feel more than confirmed in our assessment of the poor quality and are even shocked that so many guests have been complaining about it for months and nothing has changed. The ski hall apparently has no interest in serving the advertised delicacies, called "hut classics," but rather a lower quality than you'd find at some snack bars. So, it's no use trying to downplay the poor food quality with very attractive decorations! Also seen and shocked by: Nobody really needs unimaginative children's birthday parties with nuggets, fries, ketchup, mayonnaise, and soda anymore, and they should be a thing of the past out of a sense of responsibility to our children. Why doesn't management consider contemporary, innovative, and appealingly healthy food for children? We miss the quality of yesteryear and keep our fingers crossed that you'll turn things around.

Service was first-class. I especially want to mention the employee Zakaria. Very polite, friendly, and courteous. I definitely recommend this store.

Absolutely unacceptable! I ordered on a Thursday evening (via Lieferando), and the stated delivery time was 30-40 minutes. I waited two hours for the food, and in the end, it never even arrived! I called several times, but nobody answered!