IKEA Restaurant Hannover EXPO-Park in Laatzen

Unfortunately, Ikea's performance continues to decline! A few weeks ago, I bought a Hemnes dresser with a drilled board and a paint job that looked as if it had spent two weeks in the rain. The exchange went smoothly, but I still had to go back to Ikea. Today I wanted to buy a bed and reduce the delivery cost by €20 using a points voucher from the Family feature. After endless back and forth from the checkout to the bed department and then to customer service, no one could help me. My coupon isn't usable (IT apparently needs 48 hours to activate it), and none of the departments could find a solution. Why a coupon takes 48 hours is a complete mystery to me. Who plans their Ikea visit 48 hours in advance? And what if I wisely activate the coupon and then don't buy anything? After all, the coupon expires after 30 days. This system is completely poorly thought out. What a shame. I never used to have annoying experiences at Ikea. Now, twice in one month...

Didn't see any moose 😡 but otherwise quite ok

As Ikea is, the WiFi could be better

IKEA Here you get what you expect.

Very relaxed strolling and shopping! CLICK AND COLLECT...was great. Gladly again

Here's the thing: I arrive here with 4 empty hot dogs only to find that the fried onions are empty?!?!? In Ikea?!?

Customer service is very friendly

Good parking options, but for people with disabilities it is important to offer a place to sit

A review of the Swedish restaurant: Positive: - Modernly furnished. - Lots of selection of products when you walk in. - Food tastes good, but could be better. - Good salads. - Good bedside table. - If you can't carry your tablet, there is a tablet cart, similar to a shopping cart in the supermarket. - Handing over dirty dishes and cutlery was very well done. There is an automatic treadmill leading to a laundry room. Negatives: - There is no obvious consistent menu on site, just digital notices on large TVs with pictures and the price. This causes everyone waiting to look around, thereby hindering aisles and the ordering process. - The food portion, preparation and quality is not justified for the price. The peas at Köttbullar were not fully cooked and the plate was carelessly prepared. As we all know, almost everything is frozen. You can eat it, but it could be better. - Many tables and chairs are already heavily scratched or battered. - Large crowds. - Cash register system takes too long. Long lines.

Yes definitely...there is always something to see and do

Ikea has changed. The circus at the cash registers, only self-service, only cash or only EC. Hardly any employees. The best thing is, you just put down the money, don't buy anything and leave I don't go into the store anymore

Very large selection, friendly staff, The only thing that is very irritating is that you can only pay with EC cards if you scan yourself, because at the only checkout with a cashier you can only pay in cash 🤷🤔

Got everything we wanted. Staff very helpful

You come for one thing and end up with the shopping cart, just like Ikea.

Everything was great. My bath mat is super good. What shouldn't be missing, right... the hot dog, of course delicious. Conditions also very polite and helpful

Good store, I recommend visiting.

Great service, good prices, very tasty.

Good, tidy Ikea right on the expressway. Great to get away every now and then. Usually everything is in stock, but it's best to check beforehand if you want to be sure. We always go to the Swedish restaurant for breakfast or lunch beforehand. It tastes great and the prices are reasonable.

Nicer than the IKEA in Großburgwedel, parking on the ground floor or basement is very practical, especially in bad weather. Other than that, the branch follows the chain's standard layout. Of course there is also a popular restaurant that offers the usual IKEA system catering in acceptable quality at acceptable prices.

Ikea, furniture, decoration. What I can't recommend at all is the asparagus in the restaurant, the schnitzel is really as small as in the picture. Food no longer tastes good either.

I went to customer service today and wanted to complain about a pillow because the pillow had been causing me extreme neck pain for some time. I bought the pillow in February. When I was there today, there were five IKEA employees at the counters and there were no customers there. So I went to the first counter and asked if I could come straight away. The curt answer came promptly, I actually had to take a number, but since I'm already there, I could stay. As I said, there were no other customers in the service area! The pillow was clean so far, but had a few cat hairs on the cover, really just a few, no hair carpet or anything like that, but that shouldn't really matter since it's used. The lady asked me to clean the pillows and then I could come back straight away. So I walked 5 meters to the packsation and started picking the individual hairs from the pillow, as mentioned before, it is used. After a good 5 minutes the lady came back and told me that after consulting with her colleague, they couldn't take the pillow back because it had cat hair on it and I'd had it for more than a month. The pain only appeared for about two weeks. During a week of changing the pillow, the pain went away. Afterwards, my doctor also said that it must be the pillow. I just don't understand why IKEA isn't willing to take the pillow back, the pillow doesn't do what it promises. Why do I have to remove individual hairs from a used pillow? Do people complain about IKEA pillows that are blown through once and then repackaged and sold? I won't be buying anything from IKEA anytime soon, the service was much better in the past, but now it's just sad!

IKEA just😅 I always find it very tidy there, in contrast to the house in Großburgwedel, for example. There is also a lot more in stock at the Expo Plaza. At least that is my experience.

The IKEA store in Laatzen - huge and almost always full. However, this takes place over a large area. Sometimes you have to be patient at the checkouts. When it comes to furniture, especially cabinets, this is usually our first stop. We are often here just to browse. The advice here is very good and detailed. The service is also excellent. Unfortunately, there are sometimes longer waiting times. Above all, you will always receive friendly service here. See for yourself, we love coming here.

As always with Ikea, if you know what you want it can be done quickly. Thanks to the well-marked abbreviations, you can quickly find your way around.

Picking up the paid goods was quite complicated. It wasn't great to call first and have someone come and hand over the goods. Signage was also a bit confusing otherwise the fifth star would have been there.

An Ikea that is easily accessible by public transport!

We otherwise have a different main building - but it's great here too - more space, less crowding

I don't think the price development is ok. The mattress is made in Poland, for me it is a rip off...

Nice and clean and clear, really nice! Highly recommended

Yes, I like Ikea, but the fact that you now have to go to the goods department every time you shop and first visit an information station is very annoying. During one of our visits there was only one person standing there and couldn't keep up. The self-pay checkouts work well and the employees are all very helpful and friendly.

Typical Ikea. We looked for a special picture frame, but couldn't find it and decided on a different model. The cash register situation is very confusing and the poultry hot dogs would have taken a little longer. Better instructions would be good for the soft ice cream machine. Otherwise: The cinnamon roll was really tasty and really hot. There is plenty of parking space.

Lots of families and disoriented people

A typical Ikea branch with a restaurant. I think it's good that you can check the stocks in the app. So far it has always been true. You shouldn't necessarily go there on the weekend because it's just full. We always had friendly and helpful employees to answer any questions.

Unfortunately, I had a negative experience with customer service. I bought (among many other parts) four Plasta drawers in 60x40 via self checkout. Apparently there were also wrong 60x55 drawers in the shelf, so although I had paid for four of the 60x40 drawers, I ended up unintentionally taking two 60x40 and two 60x55 drawers with me. Of course I couldn't install the latter in the body. I then went back the same day and returned it to exchange the incorrect drawers for the correct ones. The employee, who was not in a very good mood, then said that this was not possible. An inventory would have to be made first. But I could leave the drawers here and if the inventory goes well, I would get the money back. I then asked what would happen if the inventory was not “positive” and whether I would then have to pick up the drawers again. The employee then said in a relatively unfriendly manner that not only did I not have to pick up the drawers again, no, I actually wouldn't get the drawers back at all and of course I wouldn't get my money either. With the best will in the world, I can screw myself up on my own. Of course, I took the wrong drawers with me, even though I didn't want a refund, just an exchange. A few days later I received an email saying that my complaint could not be understood and that I was unlucky because it was my mistake during the checkout process. Yes, it was basically my mistake - I still expect an uncomplicated exchange from a customer-oriented company. The drawers that I mistakenly took with me are actually more expensive than the ones I actually paid for. This means that refusing to exchange is actually at Ikea's financial expense. Nobody really understands that anymore. Unfortunately, I have not yet received any response to my reply email. It's a shame, that will be the last purchase at Ikea. Otherwise, I have always perceived Ikea to be quite customer-oriented, but I actually don't understand why such a deal is being opened here now.

The last purchase was total crap. After slogging through the store for hours, you finally have to do everything yourself at the checkout. After all that annoying shit, I really felt like it. Scan everything with the crappy hand scanner, put it out and put it back again. Splendid! There are NO traditional checkouts anymore, everything is just self-service. However, you have to take credit for the fact that “Lars” and “Ingrid” were quickly there to help. But in the end it's of no use if you have absolutely no desire to play cashier. It also pisses me off that the company only relies on self-service checkouts. What about the employees who sat at the checkouts? Dismissed? Is there a lot of profit being made here again? I hardly believe that the money saved is reflected in cheaper products. In addition, the quality and durability of the products have decreased. I'm out!

Decent IKEA... but somehow something is always missing...

There's always a lot going on here - no matter what time of day it is, so you have to be a little relaxed and take your time. Actually everyone will find something here. Mixed prices, nice staff.

Friendly staff, delicious food and plenty of coffee

Simply disgusting, 1 star is still too much. I was there with my husband in the late afternoon. In the restaurant area we immediately noticed the covered old breakfast plates with dry salmon edges. One would think that such an offer would at least be sold at a reduced price after 5 p.m. Nothing there. Full price for rotten food from the morning. The same applies to the cake. All the pieces looked terrible, old and dry, or already half gone. So it stayed with a coffee. The table continued with various old stains on the table and along the table divider. The chairs were sticky, all in all dirty and disgusting. I just wanted to wash my hands in the toilet... well, it's a shame there was no soap. Not a single drop. In the men's toilet, my husband told me about feces in two toilets and he didn't want to open the third door at all. There was no cleaning person anywhere that could have been approached or asked for soap. So a Breich bistro should have a certain level of hygiene. I had diarrhea at home, but I can only imagine what the inside of the coffee machine looked like. No thanks, not again!

The food is incredibly bad. Bland, raw peas, schnitzel that is too soft. Every cent is wasted money. The appetite passes and here!

Since Ikea doesn't differ from one store to another, I rate the general stay in Ikea Expo (Hannover). Clean toilets and branch. In the restaurant, my plate was full of grease on all sides. This has to do with the fact that the plate is passed between three employees. So far, no problem if the employees' gloves were replaced every now and then. At the self-service checkout, an item didn't have a scan code. The employee took it away from me with the words: "This is an exhibition piece, I can't sell it to you!!" She wasn't particularly interested in the fact that I had pointed out to her several times that they were all unpackaged and that the exhibits had a specific marking. She searched for minutes in her Ikea app to prove this to me. My search in the app was completed in seconds! So I took the item back, entered the scan number and the matter was settled. The employees should already know a little about the items, at least how to search in the Ikea app.

Unfortunately only 2☆ to be given, I'm a regular at ExpoPark Hannover, now IKEA is making some renovations and changes, you ask yourself why?? The labels were hung on the ceilings and only marked "straight ahead" as signs; the previous boards standing on the floor were better and easier to read, which was also heard by the customers. The areas were also changed/changed, where if you previously knew which items were where you have to move around and search again. We will also NOT be visiting the Swedenshop anymore, 5 employees are running around on their feet behind the counter to warm up 1 sausage and put a hot dog bun on the counter, we waited 14 (!!!!) minutes for that, there was 1 woman in front of us who only got her order after us... it gets worse: employees in the food distribution sweat, wipe the sweat from their foreheads with their hands and then take the plates in their hands, when spoken to their tone more aggressive: "do you want to order something now or not...", you have cameras everywhere... as an incentive...

It was good for a full day shopping. You can find multiple things under one roof, but you need to have ample time to check different areas that could be tiring. The good aspect is that they also have a kids' place where kids can play and you can focus on your shopping. You can officially hand over your kids, and they will take care so you can focus on shopping. Our kids also enjoyed the play area as they were not interested in shopping. They also have nice restaurant. Food quality is also good there, but it might be overcrowded over the weekend. We had a good experience and we will probably go there again to do shopping and eating.

Large selection of furniture and utensils and long distances.

It's not that great anymore, there are few offers and the hot dogs were better and cheaper

Actually a very nice IKEA. Unfortunately, a lot has deteriorated here in recent years. The hot dog stand looked very unappetizing and what was most annoying was the smell of cigarettes that wafted from the underground car park into the stairwell. The visit starts immediately with disgust.

Drove there, bought a mattress and left again... it's a shame, I would have really liked to stroll through again in a relaxed manner, but unfortunately there wasn't enough time

The toilets and the service at the self-service checkout were terrible. The food in the restaurant was good and the service there too. There is a large selection in the store itself, but several of the products we were looking for were sold out. The store was also very busy. Parking is free, the range appears tidy and clean.

Best store for buying furniture. My wife would love to live there✌🏻

Nice IKEA, big selection, great parking!

Big Ikea. Has lots of furniture to offer. You can almost find anything there.

Was in the restaurant. Very good service. Cheap and tasty. Nice atmosphere

As a wheelchair user, I always enjoy going to IKEA, it's largely barrier-free and if something isn't accessible, there's always a helpful person to help. The IKEA employees I have met so far are all very helpful and helped wherever they could. After the moving company lost many of the screws and feet of my shelves during my move, I have now ordered spare parts and am really looking forward to being able to rebuild my table and shelves.

Always good, food delicious. Sweet drinks downstairs are extremely sweet, but the food in the restaurant upstairs is delicious and inexpensive as always :)

Lots of things out of stock. Ate in the restaurant. Chicken with fried potatoes. Very bad. Some tables were not wiped down. Staff but very friendly and helpful.

The best place to shop for your home! Thank you dear Ikea!!!

I love this Ikea! Everything is great! The tables in the cafe should be wiped down more often, it’s so beautiful! ☺️

We were passing through, so to speak, and took the opportunity to buy a few items that had been on the shopping list for a while. Easily accessible by car, plenty of parking options, even in the shade (in the underground car park), which not every IKEA store has to offer. We skipped the furniture exhibition, I can't write anything about that. After 2 p.m. on Saturdays there was only one line in the restaurant for hot food, but it moved along quite quickly. 2 cash registers occupied, hardly any waiting time. Everything clean and tidy. Market hall and furniture self-service are clear and tidy. The Second Chance Market (formerly Fundgrube) left a bit to be desired. There was hardly any furniture and even fewer "bargains", with the exception of pans in bulk that were about 20% off. (Made of carbon steel, those were really good ones.) For a Saturday at the beginning of the month there are hardly any queues at the checkouts. We had zero waiting time at the express checkouts. The first queue of the day was at the Swedish shop and bistro - but only at the digital ordering terminals. I ordered at the checkout where there was no one in front of me. However, I was apparently not understood on several occasions, neither received the correct products nor the receipt, which was crumpled up and thrown away. Well - it could have been a bad day, it was just after the lunch rush, I don't want to complain. In any case, both the plant-based hot dog and the vegetable version are endlessly delicious and I don't want to go back to the meat sausages from before. Try both - honestly! (I'm an omnivore, but I like to try new things and loved it). Conclusion: Nice visit to the furniture store with small drawbacks. But we would definitely make a detour here again if it was on the way.

The employees here are all very friendly and helpful.

In the last few weeks I've been to IKEA several times because I'm moving nearby - and I particularly noticed one employee in the restaurant: Max or Maximilian. This man does a fantastic job! It works incredibly quickly; sometimes it only takes seconds before the ordered food is served. He always remains friendly and greets every guest with a polite “What do you want?” His colleagues also seem to value him very much - they often talk to him when they have problems and he is always helpful. You can tell that he is a great support not only for the customers, but also for his team. The only “negative” (if you can call it that) is that he doesn't know the price of the products when you ask. Normally I only give negative reviews, but here it just has to be said: Top performance

Great exhibition, great products, huge selection, only the long queues at the checkouts are annoying... Update from April 5th, 2025 Now there are super express checkouts that you can scan yourself, it's super quick and you can also pay with vouchers. Great service...🌟🌟🌟🌟🌟

Best and easy to reach, lots of parking spaces. Ikea itself is just Ikea, like everywhere else

Average size of Ikea. There is no comparison to the facility in Wrocław in Pl. Unfortunately, little goods, little inspiration. It didn't blow me away.

What's good, among other things, is that if you have a dog 🐕 you can also stand in the parking deck

Just be careful not to buy too many candles ;)

The positive: a typical IKEA store that you know everywhere. The negative: the escalator at the exit has been broken for months, so you always have to take the only way via the slow freight elevator, which sometimes takes forever (does that correspond to the safety regulations?). The coffee is terrible, and Ikea Family members now have to pay 50 cents for a shot of milk, which is anything but very friendly (like it used to be)...

Very friendly service. The ladies at the self-service checkouts deserve special mention. A second shopping cart was brought to us so that I and my daughter just had to re-stack everything so as not to get confused. We made a big purchase. There were enough parking spaces available and the specially equipped loading zone helped us a lot. The Ikea is easy to find despite the construction site on Messestrasse.

Great, you can find everything and the food is good and cheap.

I don't know how others feel. I like Ikea, the wealth of solutions, a mixture of tried and tested and constant innovation. The VW among furniture stores 😉 And huge here in Hanover. Always a nice Saturday outing, even if it's just for coffee

Ikea simply a dream, as always 😍

As always, worth a shopping trip.

Cool ideas and many ways to make your home more beautiful

You miss out if you don't buy hahaha

The whole thing is too big for me...but everything else is there that the ikea heart needs

Didn’t like the place. Expected better and didn’t enjoy the food either.

Nice staff, big restaurant but the furniture, especially PAX, is often sold out.

Huge and good decoration and living examples

Definitely recommended. With every visit.

Good for parking. Customer service was nice, but the 45 minute waiting time was simply too long, as people were repeatedly being processed without a waiting receipt.

There are no complaints when it comes to shopping, but there are a few comments when it comes to eating. On the one hand, there was no plate at the breakfast buffet with everything on it, sausage, cheese and jam, like before. And the finale is still a hot dog, but you couldn't eat it. The skin from the hot dog was so hard, sorry, that was nothing.

Item with low stock according to website was not available on shelf space. However, there was a complete pallet on the shelf directly above. Nobody to be seen far and wide, information not occupied. When asked at the checkout “no pallets are moved during the day” = you went there for free, wasted time, incurred costs. IKEA is worse than ANY hardware store; they always allow you to move pallets in the high-bay area.

A beautiful furniture store with a delicious restaurant and, above all, always friendly and competent staff. Thank you very much for the super nice kitchen advice and that absolutely nothing is being talked into you here :). A kitchen without feet, without a worktop - no problem.

Very nice market. Conveniently located.

Very nice. Restaurant is top-notch

I like Ikea and the employees there are so friendly and funny that they just make you feel comfortable. Totally helpful even shortly before closing time, so that I was able to take the piece of furniture I wanted with me. Always an experience. I'd love to come back.

I got everything I needed. Ikea Expo Park is bigger than the others. The staff are friendly and helpful.

Very courteous staff, even if the young employees urgently need further training on the services, especially their prices. Gladly again

People can have different views on Ikea and the furniture design associated with it. Regardless, the Hanover branch is a typical furniture store of this chain with the well-known offers and services. There are always enough parking spaces available. There are also usually a satisfactory number of cash registers open so that you can pay for what you want quickly. The cafeteria is clean and brightly decorated. The service here is friendly and quick, as in the entire furniture store.

IKEA is always worth a visit...for the furniture, the knick-knacks or the food. I particularly like the option of click and collect. I use it regularly.

Nice big market. Friendly staff. Everything clean

Very large Ikea and lots of parking spaces

It's always fun to shop there, great suggestions, good prices, delicious food 😊

To ensure that you don't have to put the goods on the shelf first, but rather sell them directly from the warehouse, you also have to pay a €4.50 delivery fee.

Shopping at Ikea is fine. But during peak hours in the restaurant, one or two more employees would be very helpful. Since the food is served lukewarm and at a snail's pace, it would be nice for the guest if a second cash register was opened at least during this time.

The food could have been warmer. But this saves energy in the wrong place.

Definitely - it's a big location - the food is better and you get almost the full range of products

Customer service is really foreign here. Everything is supposed to be available according to the app, but then it's missing and the availability is stated incorrectly, but everything is available in the warehouse, but because I knew it, the employee got a slap in the face from the boss (who, by the way, was the only one who was really helpful, but you could tell that customer-oriented employees have a hard time there 😂). If you don't want to give it out, I'll ask for a subsequent delivery, but free delivery to your home the next day isn't possible either. The best thing I can do is rent a van again and come... and all this hassle for a Pax cupboard that costs €2,000. Really weak.

Very large, I got everything I need, it has enough parking spaces, you can also drive into the parking garage up to a height of 2.30 meters. Also vans, I think it's good there

Unfortunately no employee to be found.

It's just an Ikea, clean, nice employees. Can't complain about it.