IKEA Hamburg-Altona in Hamburg

There were two of us there, we actually only wanted to go to the restaurant, but then we got so lost that we ended up at some creepy back entrance. We reached our destination on the second attempt, and the food was of course very good, as is typical for Ikea. The meat-free Kottbullar are very tasty, almost better than the original.

We were repeatedly checked in a very condescending manner at the self-service checkout. I scanned every item, then the cash register suddenly flashes orange, an employee comes and speaks very slowly as if I didn't understand him - "pay for everything, don't steal". I then asked if he could please tell me what wasn't scanned because the amount of 4 small items was the same as before. The answer was short, unfriendly and again said very slowly - “stealing prohibited”. I don't dare to publicly judge employees, but my thoughts speak volumes! You can really just laugh about it ;) That was ridiculous and unnecessary!

I found it nice to discover a lot with children, delicious food

Great shopping trip with your dog!

It has everything in real estate, at a fair price and very well organized.

I always park here when I have business nearby. Friendly team and everything was great.

FRIENDLY courteous staff, unfortunately from the typical Ikea really annoying because of the running, it runs from bottom to practice instead of typical from top to bottom. This means that you always have to think differently and the warehouse sales are at the top and the cash registers are only at the bottom. Two fixed cash registers and 4 self-service cash registers.

Very confusing, the cash registers at the top, strange. I think the other Ikea houses are better. The staff is nice.

Plenty of parking, good signage in store. However, it can sometimes be confusing due to the different floors.

Great connection, also easily accessible by car. Service could also help.

Wait 20 minutes for a €3 item to be returned. 2 of 5 counters occupied. This way you can also avoid complaints. Thanks.

Terrible waiting times for goods to be issued (>45 minutes), the staff is very friendly. Ikea is not willing to cancel. Our parking ticket was also not accepted due to the waiting time. Before that, however, we asked whether it was valid.

Everything was great, except for the nice employee with short hair working at the self-service checkout

Very great furniture store, I think the city center location is particularly good. It's also just fun to sit in the sofa section and watch out

Just came here for the hot dogs. 👍😋

Well organised and quality to the core and big restaurant

One of the best places to buy furniture/ home stuff. Plus, it has a great parking area, on multiple levels. Plus, you can eat here (a regular meal) if you are hungry. Even kids are entertained here.

Bodbyn kitchen fronts all yellowed after seven years. Yellow tint also on the Hittarp fronts. According to customer service, yellowing is normal and must be accepted. A warranty claim will be rejected. The pictures show the replacement front in the original color that was packed in the box for seven years

City of short distances, perfectly laid out here!

Hello 💕👋 Team Ikea Hamburg Altona You have very nice business We 💘 Will be back soon ❤️👋 With you...

This is my first time at IKEA. It was amazing that I looked around many people's houses and when I opened the drawer there were objects, so it was amazing that there were many rooms decorated like real people's houses. I dragged the food cart, ordered, charged and ate food. It was a little difficult to find a place because there were so many people. Everything was fun except that. I bought pots, plants and tree boxes as well as pillows! Good!

Nicely located and easy to reach from the train station. Of course, you go home with more items than you actually wanted. But that's just how it is. 🤷

I'm just upset. A few days ago I used ClickColect with the date and time window Pre-ordered a large shelf for the living room. The only IKEA branch that had a large quantity in stock was in Hamburg-Altona. Since I come from Lower Saxony and wanted to arrive on time within the time slot, I left early. Three minutes before the goods are due to be released, I receive an email that my order has been canceled. Of course, I had already taken the old piece of furniture at home to the recycling center. Yes. My mistake. Now I had to buy another shelf for twice the price. None of the employees felt responsible for complaints and reference was made to the website. Here you can look for a “wolf” to send a complaint by email. Doesn't exist. So IKEA is infallible and no email address is required. I've only been served once and won't be ordering/reserving/shopping there again anytime soon. A double price, unnecessary kilometers driven with a borrowed vehicle and disappointment. Actually no star.

Very nice staff and great selection.

Ikea Altona, furniture store and there is also a restaurant. It's worth taking a look around!

Super friendly staff at the Click & Collect counter. Smooth process. Quickly in and out again.

This Ikea is very complete, with quite ample parking and very good service from the employees. Advisable.

Cozier café than Schnelsen and Billwerder

Well... shipping is more expensive than purchasing. The price of towels in the price tag was lower than in the receipt. Had to wait for an employee to change the price. Intuition worked again and I took a photo of the price tag.

Great furniture store, it's just stupid that you can't take a shortcut from the parking garage directly to the self-service hall if you just need something there

Very strange inner organizing. Very difficult to find something. Especially if you are here first time)))

Functional. Friendliness. Modern.

Great parking for the location and good selection opposite Schnelsen Ikea.

Not good at all. Because of parking options

Great furniture store for being in the middle of the city, nice employees, but there are always not enough cash registers open

Always good. Altona Ikea is great

It's like walking in a labyrinth!! People are greedy in the canteen, for coffee, etc. Impossible !!!

Today I visited IKEA, and the experience was so great! The store is well organized, and the staff is friendly and willing to help. The variety of products is large and the prices are reasonable. I will definitely come back to shop again. Thanks IKEA! He's here with IKEA, and there's a lot of fun! This country is very organised, this way you can save money and save money. It costs more product and more money. It's too late to fall. Danke, IKEA!

Just like Ikea should be. However, we wanted to eat something. But there was almost only veggie stuff. It's a shame that people tend to look at a minority. There was something somewhere else. Otherwise great.

We wanted to go to the restaurant on the first floor. We went to the 2nd floor. Then we went back to the ground floor. Then we had to ask how we could go to the first floor because we had a baby stroller with us. We had to go in from a door and then we found the elevator for the 1st floor. So we went to the 1st floor. And if you go there by car you have to drive through to the 3rd floor.

The entrance to the parking garage was a disaster, with 3 lanes 2 closed and it took us 30 minutes just to park the car. Inside I find everything rather confusing and far too crowded and disorganized; things work better in other branches.

At Ikea in Altona you have to think differently. Goods delivery is on the 2nd floor. Parking spaces at the top. Staff very helpful. They help wherever possible. Ordering the goods very well. Certain goods are ordered online in the store or via a terminal. Information about picking up the goods online. Everything runs smoothly. Great everything.

Bad service, not customer oriented.

It's nice that there is an IKEA in the city center.

Warning: I had chosen a sofa online (“VIMLE”, a normal 2-seater) and wanted to pick it up from IKEA in Altona. However, this sofa IS NOT AVAILABLE LOCALLY, but is only delivered by IKEA (for just under 100 euros! And by the way, with a delivery time of several days, which could only be found out upon request). Unfortunately this is not stated on the internet, it just says Click & Collect is not available and “Delivery available” BUT NOT e.g. “Not available locally” or “Only through delivery” or “Only available online” as, interestingly enough, is done here on the piece of furniture (!, see photo). I lost an entire Saturday morning because of this crap and will pass this on to the consumer advice center.

IKEA HAMBURG-Altona, the department store which is easy to reach even without a car. On the first day I didn't achieve what I had imagined. After intensive online research in-house, I went back to IKEA to the information point for bedrooms and met a very nice employee who patiently worked with me until it was clear what it should be.

An IKEA in the middle of the city? There was long controversy about its use before, during construction and some questions still arise now. For some, it's practical childcare while you shop (ethically not OK), for others it's a practical parking space (perfectly OK, either pay or park for three hours for a three euro purchase). Oh man. Otherwise: the parking garage is spectacular in the driveway, the house itself is even more of a labyrinth than others. Elevator chaos is free, as is absolute confusion about where you are or something is. Nice employees, more security guards than anywhere else. The cafeteria is spectacularly poorly planned. Suitable for shopping as well as studying design and architecture fails.

I would give one more star because of the restaurant, very delicious food.

Very friendly staff, pleasant shopping atmosphere, easy to reach with the HVV

Easily accessible, great restaurants, lots of choice, nice staff

The hot dogs have gotten worse, otherwise everything is fine

The way that they organised is good and it is easy to browse. Foods are quite good as well.

Unusual structure for Ikea but I think that's due to the city center location.

I come from outside Hamburg. I ordered via click&collect. I received an email with the heading ready for pickup. Pustekuchen... There's a time further down... so you'd have to wait 1 1/2 hours. According to telephone information, I can enter the parking garage with my car (van) via a truck entrance... Damn, I had to look for a parking space in Altona and paid 10 euros for 2 hours of parking...

This IKEA is one of the rare downtown IKEAs. You would think that there is a smaller offering and no parking spaces. But Pustekuchen, I think the concept really works, the store is never empty, it's just IKEA... as always, just easy and accessible for absolutely everyone. And in a challenging part of the city, always friendly and service-oriented. Great. Bravo 👏🏻

I love being at this IKEA. At lunchtime I sit down with the pensioners in the restaurant and eat Köttbullar. Then I calmly look at the living ideas. Cuddly toys are available at the entrance. I grab one and place it somewhere I think it will fit particularly well. The most points are awarded for other people's shopping carts. Then, full of curiosity, I rummage through every drawer of the furnishing concepts, turn off every light and leave every cupboard door and drawer open. It's simply paradise. Until my wife picks me up again

Good preparation before shopping saves time. So look online, save the article to your wish list, print it out and go... Or check what's there in the app. And with Shop & Go, checkout is quick and easy! The cash desks are on the ground floor and second floor. Downstairs there is also the living room department, kitchen, as well as vases, artificial flowers, plants, etc. On the first floor bedroom, bathroom, child, office, storage, dining room, carpets, picture frames and mirrors. On the second floor is the SB hall, exchange, goods issue, transport and the Sweden shop. Signage, arrows on the floor and large boards for the house overview help with orientation. Of course, no dogs are allowed! Friendly, although sometimes too few staff. So you should always bring time with you. Especially on Saturday! And if you need planning help, for example with the kitchen or the cupboard, you can make an appointment online or on site. 3 hours free parking with Family Card. Have your parking card stamped at the cash desk and put it back in the machine at the top of the parking garage. Parking garage only for cars up to 2.10 m high. But where can you get into the parking garage with a truck ;-)? It's just a townhouse and outside parking spaces are rare. Open from 10 a.m. to 8 p.m. Delivery from 55 euros. Or if it is a part by parcel label. Small items can also be delivered as a package for orders from 4.90 euros. Click & Collect only costs 5 euros. If you live nearby, it may be worth taking a sofa taxi (call yourself) or renting a cargo bike. Great suggestions and lots of choice. Hot dogs on the second floor. You can sometimes save money with the Family Card. Apply for this yourself online! Likewise financing via the IKEA credit card Conclusion: if you can think for yourself a little and can read, you will find your way around easily. At the info points you can check where things are or book things yourself.

Interesting layout that you wouldn't otherwise see. The selection wasn't as good as in other branches, but it was sufficient.

Yesterday I picked up my order that I paid online from the Click & Collect area; Everything went great, it took less than three minutes.

Relaxed shopping. Friendly, competent advice. Everything fine...

What can you say about an ikea, it's like everyone else, and there are almost never full cash registers here

Very nice in the middle of the city

A new Ikea where you can shop very well. Above all, the central location is an advantage.

I wanted to buy the Tagarp lamps but when I arrived an employee said they were no longer available even though they were shown online as available for this Ikea Altona. In addition, you have to pay €4.90 for click&collect, which is free everywhere. What a dubious store, never ikea altona again.

Click & Collect has failed to get orders ready on time several times. Very bad service.

No service and invisible employees. Security had to help me arrange the transport and the dispatch employee was illiterate. Waited there for 45 minutes for a delivery date in a week. I could have made this quicker with materials from the hardware store. And less stressful.

Regular good IKEA. With food on every floor. Toilets, elevators, escalators. Everything is fine.

The Ikea house in Hamburg-Altona actually offers all the options that you get in other Ikea houses, but the selection is a little smaller. Shopping can be done here over several floors and there is also the typical canteen and other Ikea features. Since the largest only works across the floors, a lot of it takes place via escalators and you end up having to take the elevator back to the ground floor after paying

Great location, right in the city center. Large assortment.

Perfect location, spacious parking garage

I have been shopping regularly at IKEA Hamburg Altona for a long time and am extremely satisfied every time. The store layout, variety of products and customer service are truly outstanding. I am particularly impressed by the helpfulness and friendliness of the staff, which always makes my shopping experience more pleasant. The quality of the products and the price-performance ratio are also very satisfactory. Another plus point is the clear and concise presentation of the products, which makes it easy to find exactly what you are looking for. The staff are always ready to help with any questions or problems and do so with a smile. This goes a long way to making me feel valued and well looked after as a customer. I also find IKEA's sustainability initiatives particularly worth mentioning, as they show that the company takes responsibility and is committed to a better future. This makes me feel good when I shop there. Overall, I am very happy with my experience at IKEA Hamburg Altona and would recommend this location to anyone looking for high quality furniture and excellent customer service. A big thank you to the entire team at IKEA Hamburg Altona!

I wanted to eat in the restaurant, but after 7 p.m. there was no reason to eat.

Entry is not possible with vehicles such as a Mercedes Sprinter as the permitted entry height is very low. The pick-up service is therefore poor. However, entry is possible with vehicles such as a VW T6. For example, if you have an order delivered to your home, the staff will bring a 1kg side table into the house, even though the desk is in the vehicle. They say the table will be “delivered tomorrow” but mark it as “delivered” in the system. Out of pure convenience, the employee said that someone else should get the desk out of the vehicle and carry it. He refused to transport it himself even though I offered to help him and explained that there is an elevator. He even openly confessed to me: “Brother, let someone else do it tomorrow, I don’t feel like wearing it.” A person in charge from Bavaria took care of my problem and enabled the product to be delivered. Getting from the take-away area in the building to the parking lot requires an incredible sense of orientation. People mostly come to eat or to buy small things, otherwise the other IKEA branch in Hamburg makes more sense.

It's nice that you can choose your design via PC.

Free parking for Ikea Family members. Large, cheap restaurant. Slightly smaller and less selection than the other Ikea stores in Hamburg, especially when it comes to large furniture such as kitchens, sofas, etc., but there is a lot of choice for "small things". It's just adapted to the location in a pedestrian zone.

Very interesting ikea. Park for free for 3 hours with a family card

Bought 2 x Stockholm sofas, available immediately but not for collection, delivery only for 149 euros extra. Actually, the price tag is questionable if you can't buy it without additional hefty delivery fees.

Actually very nice, unfortunately many of the employees have little idea. At least that's how it was on my last visits. Except for the service desk for spare parts, exchanges, etc.

Simply comfortable! And right in the middle of the city! It is also open on shopping Sundays until 6 p.m. Update: Café on the last floor after checkout is only open until 5 p.m.

A nice Ikea right in town. The layout is slightly different than in a conventional Ikea. It well structured.

Parking is limited in height and is paid if you have not purchased anything.

A wonderful experience. 3 floors, plenty friendly staff, the store is so clean and so organized

Super friendly staff at the furniture distribution :-) Even gave hot dog vouchers ;-)

The restaurant only opens at 11:30 a.m. on weekdays. This is unfriendly to customers. Speaking of customer friendliness: zero. Lots of bored unfriendly staff at all levels.

I've been to a few different IKEAs. But the layout and the way customers were guided through the furniture store confused me.

You can buy a little of everything in that place, it consists of a restaurant at affordable prices, with free WiFi

IKEA Altona • My addictive candle paradise! ⭐⭐⭐⭐⭐ As a self-confessed repeat offender and passionate candle buyer 😉, IKEA Altona is the absolute hotspot for me. The central location on Große Bergstrasse makes the visit super convenient, and the spacious parking deck ensures that I can transport my fragrant treasures home stress-free.  The selection of candles 🕯️🕯️ is simply heavenly, from classic tea lights to exotic scented candles, everything is included. And when I need a break from the candle rush, the restaurant 🌭 invites you to linger with delicious food and a great view over Altona.  I particularly appreciate the friendly staff, who are always helpful even during my frequent visits. And if I ever buy more than I can carry, IKEA offers practical rental bikes and cargo bikes for transport home, a great thing!  For all candle lovers 🕯️ and those who want to become one: A visit to IKEA Altona is absolutely recommended. ➡️➡️ But be careful: risk of addiction! 😉

You can find everything you need

Great location, great parking - enjoy spending time here

A very nice, cozy furniture store. Very central in Altona. The restaurant is very simple. There is a deduction for this.

The microwave of the restaurant was out of order myself and many parents could not make the food warm for babies. I asked to a really nice employee (roumania woman) which was cleaning the table. She has done her best to help us by finding a solution but when she asked to the cashier/cook they almost didn’t reply to her and didn’t care about the issue. So 5 stars for this woman who took care of IKEA customers experience and 0 stars for her colleagues who don’t even take the time to be polite with her and us.

I actually enjoy being a guest in ikea restaurants. But today I was shouted at by male employees of the cleaning company for reasons I couldn't understand, as they spoke German poorly and couldn't communicate in English, so I felt threatened. I don't go here anymore.

Super nice checkout employees, always friendly. Restaurant always only positive experiences

With Ikea familycard you get 3 hours of free parking in the middle of Ottensen. Anyone who knows Ikea will find their way around. The two types of elevators are annoying. Some only drive to the parking decks, others also to the sales aisles and restaurants.

Surprisingly well equipped for the size of the sales area. Very friendly staff who can help you professionally even 5 minutes before closing time. Only the restaurant could offer more choice and seats.

This review refers exclusively to the quiz evening event on Thursday in November 2024. It was a very nicely organized event where you had the chance to get to know other people, quiz a little and have fun. One less break in the evening wouldn't be bad, but all in all the IKEA team put a lot of effort into it and deserves praise for it.

I find it annoying here, probably my inability to get anything out of shopping. It's confusing and there are no more pieces available by the meter. Sad 😢

Just like everywhere else in Germany, IKEA is well stocked. At 12 o'clock we're in the restaurant Had 2 menus on the tray. Unfortunately only one cash register was open and when it was our turn our food was cold. When we spoke to the cashier, she was very annoyed...she couldn't help it...if there were no staff there.

Easy to park even though is in busiest neighborhood in Hamburg. The traditional ikea middle in the city. I like it a lot

(Greetings to all GLG listeners <3) Through the app with the IKEA Family card and loyalty points, I had a coupon for a free Plantbullar dish in the Swedish restaurant. When I stood at the checkout with the tray and dish, the code didn't work. Another colleague who had just arrived at the shift change suddenly said that you always have to activate the code two hours in advance. There is clearly nothing about this in the terms and conditions of the coupon. I was then expected to pay the court. At this point, IKEA should have simply released the dish, the actual costs probably won't be much higher than €1-2. But instead of IKEA admitting its own failure and showing goodwill, the food ended up in the trash. I certainly don't pay to be taken for a ride by the employees. So much for sustainability at IKEA. Apart from that, the IKEA Altona is very confusing. If you have the opportunity, you should definitely avoid this branch and go to one of the other two in Hamburg.