IKEA Hamburg-Altona in Hamburg

I bought a steel pan 1 week ago. The pan started to rust after using it twice. Also, there were burn marks on the pan even though I used it on my electric stove. I took it to Ikea Altona branch for a return. Unfortunately, I bought the product from a non-returnable category, so they said they could not accept a return. I was disappointed that they did not stand behind their own product. I definitely do not recommend you to shop there.

The IKEA employees were super friendly and fully committed. I enjoyed shopping there—it's usually a chore for me. Excellent advice on wardrobe/hallway/bedroom furniture

I like going there, even though it's often very crowded. The staff is mostly friendly and helpful.

Amazingly well-equipped for the size of the sales area. Very friendly staff who are available to help you even five minutes before closing time. The restaurant could offer more selection and seating; longer opening hours would be nice.

Nice staff, quick processing without any problems, I can only recommend

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The system there is a bit complicated but otherwise it's quite good, especially the hot dogs there.

Food was amazing, employees were very friendly, all in all 10/10

Right in the city center. Great Ikea. On four floors. Lots to look at and browse.

This is not the ikea that i knew long time ago, now is very expensive!

So far I have found everything I need here quickly and easily.

It has no more nice solutions as before. But still cheaper then other stores

The IKEA branch at Große Bergstrasse 164 in Hamburg impresses with a modern and well-structured shopping experience. The central location makes the store easily accessible, and the free parking is a real plus, especially in a city like Hamburg. The selection of furniture and home accessories is varied, and the restaurant offers delicious, inexpensive food. However, it can get quite crowded at peak times, both in the market and at the checkouts. Still, service is friendly, and self-checkouts make checkout easy. Overall, a solid IKEA store

Ample parking, free parking for 3 hours

Nice staff who will help with any questions, there are also delicious snacks and drinks, you can always find nice things there and it's worth taking a break.

Needed new screws for the Pax cabinet hinges because the original ones went. So I visited customer service here. I was there quickly, received friendly service from Anja K. and didn't have to pay a cent for the new screws. TOP

A miracle in the middle of altona. You can drink free coffee with ikea family card. There is a cinema room for children so that you can enjoy your meal without kid interuption. I like the place and athmosphere a lot. Only two weird things are elevators do not stop in every floor and floor plan makes a little difficult to find your way. Close to mercado and tkmaxx is bonus.

It's super cool to have IKEA as a neighbor right next door

Delete 4 stars, put 2 Been there during the week. Looks tidy and well organized. There is still room for improvement in the catering industry. Otherwise I felt comfortable and the tables were regularly cleared and wiped down Unfortunately, after going to the toilet I have to change that.

Just very typical ikea, you can find most of the items like online shop but it’s better to check online first, they also have the atm to help you to find your products. And as always there are enough places to park, it’s close to the train station and there are a lots convenience stores nearby and shopping center nice to visit

I recommend it, nice service, great restaurant, I recommend the duck, strawberry cake and wow coffee.

We were repeatedly checked in a very condescending manner at the self-service checkout. I scanned every item, then the cash register suddenly flashed orange, an employee came and spoke very slowly, as if I didn't understand him - "pay for everything, don't steal". I then asked if he could tell me which product had not been scanned because the amount of 4 small items was the same as before. The answer was short, unfriendly and again said very slowly - “stealing prohibited”. I don't dare to publicly judge employees, but my thoughts speak volumes! You can really just laugh about it ;) That was ridiculous and unnecessary!

Our favorite IKEA. Clear, well structured, great location.

I like the “small” Ikea house. Everything you know is there. There is a parking garage and there are large, spacious elevators. So everything is great for Ikea fans 😊

The restaurant used to open at 9:30 a.m. to go to the restaurant. Now it only opens at 10 a.m. and you can't go into the restaurant until 11:30 a.m....so you can't have breakfast anymore...it's a shame...

This branch has less product variety compared to other branches. Schnelsen and Morfleet are better options. But for a casual visit and some fun, I would still recommend it — the access is convenient.

It takes a little getting used to compared to other IKEA houses but it's still a great house

IKEA in a convenient location near the metro, inside everything is like in any IKEA

No, it's completely chaotic and shopping there isn't fun, unfortunately

Delicious food and cheap little shopping 😀

Hotdogs and Ikea what would you want more, free 3h parking for family members too!

Great shop in the middle of the city

Tidy and nice shopping experience. If you had any questions, you were always helped very nicely.

Been there once and absolutely have no desire to come back. Unfriendly staff, completely confusing design with different elevators and the cafe and restaurant only open much later. Wandered around for ¾ of an hour just to go back out and go to the bakery. Then went back to shop and didn't have what they said online.

Ralf from the bed department gave us extremely empathetic and competent advice.

Unusual house. Over several floors.

Had to come here by car unplanned. I was able to easily find a spot in the parking garage. In the self-service hall, an employee helped me in a very friendly manner. Payment and exit went smoothly.

... great IKEA that you can reach on foot or by bike!!

There were two of us there, we actually just wanted to go to the restaurant, but then we got so lost that we ended up at some creepy back entrance. On the second attempt we achieved our goal. The food was of course very good, as is typical for Ikea. The meat-free Kottbullar are very tasty, better than the original.

Yes, I can recommend Ikea Altona. But it's a city store, so it can't be compared to the other two Ikea stores in Hamburg.

Beautiful Ikea branch that, atypical for Ikea, is set up more like a large department store and is also well connected by public transport

Yes, nice staff always helpful.

Great shopping trip with your dog!

I found it nice to discover a lot with children, delicious food

It has everything in real estate, at a fair price and very well organized.

I always park here when I have business nearby. Friendly team and everything was great.

FRIENDLY courteous staff, unfortunately from the typical Ikea really annoying because of the running, it runs from bottom to practice instead of typical from top to bottom. This means that you always have to think differently and the warehouse sales are at the top and the cash registers are only at the bottom. Two fixed cash registers and 4 self-service cash registers.

Plenty of parking, good signage in store. However, it can sometimes be confusing due to the different floors.

Very confusing, the cash registers at the top, strange. I think the other Ikea houses are better. The staff is nice.

Great connection, also easily accessible by car. Service could also help.

Wait 20 minutes for a €3 item to be returned. 2 of 5 counters occupied. This way you can also avoid complaints. Thanks.

Terrible waiting times for goods to be issued (>45 minutes), the staff is very friendly. Ikea is not willing to cancel. Our parking ticket was also not accepted due to the waiting time. Before that, however, we asked whether it was valid.

Very great furniture store, I think the city center location is particularly good. It's also just fun to sit in the sofa section and watch out

Everything was great, except for the nice employee with short hair working at the self-service checkout

One of the best places to buy furniture/ home stuff. Plus, it has a great parking area, on multiple levels. Plus, you can eat here (a regular meal) if you are hungry. Even kids are entertained here.

Well organised and quality to the core and big restaurant

Just came here for the hot dogs. 👍😋

Bodbyn kitchen fronts all yellowed after seven years. Yellow tint also on the Hittarp fronts. According to customer service, yellowing is normal and must be accepted. A warranty claim will be rejected. The pictures show the replacement front in the original color that was packed in the box for seven years

City of short distances, perfectly laid out here!

This is my first time at IKEA. It was amazing that I looked around many people's houses and when I opened the drawer there were objects, so it was amazing that there were many rooms decorated like real people's houses. I dragged the food cart, ordered, charged and ate food. It was a little difficult to find a place because there were so many people. Everything was fun except that. I bought pots, plants and tree boxes as well as pillows! Good!

Nicely located and easy to reach from the train station. Of course, you go home with more items than you actually wanted. But that's just how it is. 🤷

Hello 💕👋 Team Ikea Hamburg Altona You have very nice business We 💘 Will be back soon ❤️👋 With you...

Very nice staff and great selection.

I'm just upset. A few days ago I used ClickColect with the date and time window Pre-ordered a large shelf for the living room. The only IKEA branch that had a large quantity in stock was in Hamburg-Altona. Since I come from Lower Saxony and wanted to arrive on time within the time slot, I left early. Three minutes before the goods are due to be released, I receive an email that my order has been canceled. Of course, I had already taken the old piece of furniture at home to the recycling center. Yes. My mistake. Now I had to buy another shelf for twice the price. None of the employees felt responsible for complaints and reference was made to the website. Here you can look for a “wolf” to send a complaint by email. Doesn't exist. So IKEA is infallible and no email address is required. I've only been served once and won't be ordering/reserving/shopping there again anytime soon. A double price, unnecessary kilometers driven with a borrowed vehicle and disappointment. Actually no star.

Ikea Altona, furniture store and there is also a restaurant. It's worth taking a look around!

This Ikea is very complete, with quite ample parking and very good service from the employees. Advisable.

Super friendly staff at the Click & Collect counter. Smooth process. Quickly in and out again.

Cozier café than Schnelsen and Billwerder

Well... shipping is more expensive than purchasing. The price of towels in the price tag was lower than in the receipt. Had to wait for an employee to change the price. Intuition worked again and I took a photo of the price tag.

Very strange inner organizing. Very difficult to find something. Especially if you are here first time)))

Great furniture store, it's just stupid that you can't take a shortcut from the parking garage directly to the self-service hall if you just need something there

Functional. Friendliness. Modern.

Great parking for the location and good selection opposite Schnelsen Ikea.

Great furniture store for being in the middle of the city, nice employees, but there are always not enough cash registers open

Not good at all. Because of parking options

Always good. Altona Ikea is great

It's like walking in a labyrinth!! People are greedy in the canteen, for coffee, etc. Impossible !!!

Just like Ikea should be. However, we wanted to eat something. But there was almost only veggie stuff. It's a shame that people tend to look at a minority. There was something somewhere else. Otherwise great.

Today I visited IKEA, and the experience was so great! The store is well organized, and the staff is friendly and willing to help. The variety of products is large and the prices are reasonable. I will definitely come back to shop again. Thanks IKEA! He's here with IKEA, and there's a lot of fun! This country is very organised, this way you can save money and save money. It costs more product and more money. It's too late to fall. Danke, IKEA!

We wanted to go to the restaurant on the first floor. We went to the 2nd floor. Then we went back to the ground floor. Then we had to ask how we could go to the first floor because we had a baby stroller with us. We had to go in from a door and then we found the elevator for the 1st floor. So we went to the 1st floor. And if you go there by car you have to drive through to the 3rd floor.

The entrance to the parking garage was a disaster, with 3 lanes 2 closed and it took us 30 minutes just to park the car. Inside I find everything rather confusing and far too crowded and disorganized; things work better in other branches.

At Ikea in Altona you have to think differently. Goods delivery is on the 2nd floor. Parking spaces at the top. Staff very helpful. They help wherever possible. Ordering the goods very well. Certain goods are ordered online in the store or via a terminal. Information about picking up the goods online. Everything runs smoothly. Great everything.

Bad service, not customer oriented.

It's nice that there is an IKEA in the city center.

Warning: I had chosen a sofa online (“VIMLE”, a normal 2-seater) and wanted to pick it up from IKEA in Altona. However, this sofa IS NOT AVAILABLE LOCALLY, but is only delivered by IKEA (for just under 100 euros! And by the way, with a delivery time of several days, which could only be found out upon request). Unfortunately this is not stated on the internet, it just says Click & Collect is not available and “Delivery available” BUT NOT e.g. “Not available locally” or “Only through delivery” or “Only available online” as, interestingly enough, is done here on the piece of furniture (!, see photo). I lost an entire Saturday morning because of this crap and will pass this on to the consumer advice center.

IKEA HAMBURG-Altona, the department store which is easy to reach even without a car. On the first day I didn't achieve what I had imagined. After intensive online research in-house, I went back to IKEA to the information point for bedrooms and met a very nice employee who patiently worked with me until it was clear what it should be.

I would give one more star because of the restaurant, very delicious food.

An IKEA in the middle of the city? There was long controversy about its use before, during construction and some questions still arise now. For some, it's practical childcare while you shop (ethically not OK), for others it's a practical parking space (perfectly OK, either pay or park for three hours for a three euro purchase). Oh man. Otherwise: the parking garage is spectacular in the driveway, the house itself is even more of a labyrinth than others. Elevator chaos is free, as is absolute confusion about where you are or something is. Nice employees, more security guards than anywhere else. The cafeteria is spectacularly poorly planned. Suitable for shopping as well as studying design and architecture fails.

Very friendly staff, pleasant shopping atmosphere, easy to reach with the HVV

Easily accessible, great restaurants, lots of choice, nice staff

The hot dogs have gotten worse, otherwise everything is fine

Unusual structure for Ikea but I think that's due to the city center location.

I come from outside Hamburg. I ordered via click&collect. I received an email with the heading ready for pickup. Pustekuchen... There's a time further down... so you'd have to wait 1 1/2 hours. According to telephone information, I can enter the parking garage with my car (van) via a truck entrance... Damn, I had to look for a parking space in Altona and paid 10 euros for 2 hours of parking...

The way that they organised is good and it is easy to browse. Foods are quite good as well.

I love being at this IKEA. At lunchtime I sit down with the pensioners in the restaurant and eat Köttbullar. Then I calmly look at the living ideas. Cuddly toys are available at the entrance. I grab one and place it somewhere I think it will fit particularly well. The most points are awarded for other people's shopping carts. Then, full of curiosity, I rummage through every drawer of the furnishing concepts, turn off every light and leave every cupboard door and drawer open. It's simply paradise. Until my wife picks me up again

This IKEA is one of the rare downtown IKEAs. You would think that there is a smaller offering and no parking spaces. But Pustekuchen, I think the concept really works, the store is never empty, it's just IKEA... as always, just easy and accessible for absolutely everyone. And in a challenging part of the city, always friendly and service-oriented. Great. Bravo 👏🏻

Good preparation before shopping saves time. So look online, save the article to your wish list, print it out and go... Or check what's there in the app. And with Shop & Go, checkout is quick and easy! The cash desks are on the ground floor and second floor. Downstairs there is also the living room department, kitchen, as well as vases, artificial flowers, plants, etc. On the first floor bedroom, bathroom, child, office, storage, dining room, carpets, picture frames and mirrors. On the second floor is the SB hall, exchange, goods issue, transport and the Sweden shop. Signage, arrows on the floor and large boards for the house overview help with orientation. Of course, no dogs are allowed! Friendly, although sometimes too few staff. So you should always bring time with you. Especially on Saturday! And if you need planning help, for example with the kitchen or the cupboard, you can make an appointment online or on site. 3 hours free parking with Family Card. Have your parking card stamped at the cash desk and put it back in the machine at the top of the parking garage. Parking garage only for cars up to 2.10 m high. But where can you get into the parking garage with a truck ;-)? It's just a townhouse and outside parking spaces are rare. Open from 10 a.m. to 8 p.m. Delivery from 55 euros. Or if it is a part by parcel label. Small items can also be delivered as a package for orders from 4.90 euros. Click & Collect only costs 5 euros. If you live nearby, it may be worth taking a sofa taxi (call yourself) or renting a cargo bike. Great suggestions and lots of choice. Hot dogs on the second floor. You can sometimes save money with the Family Card. Apply for this yourself online! Likewise financing via the IKEA credit card Conclusion: if you can think for yourself a little and can read, you will find your way around easily. At the info points you can check where things are or book things yourself.

Interesting layout that you wouldn't otherwise see. The selection wasn't as good as in other branches, but it was sufficient.

Relaxed shopping. Friendly, competent advice. Everything fine...

Yesterday I picked up my order that I paid online from the Click & Collect area; Everything went great, it took less than three minutes.