IKEA Chemnitz in Chemnitz

What can you say... if you love Ikea?

The wait time at customer service is miserable. It took 45 minutes from the time the number was drawn to the time the item was exchanged. That's too long for me.

Beautifully designed house with lots of friendly staff

Clear shopping with lots of offers. Recommended for the week. Sufficient staff for detailed advice. Plenty of parking space.

Unfortunately there is no indication that the electric charging stations are deactivated

We were there after 6 p.m. and were able to explore everything in peace without many visitors.

5☆ to Ms. Arnold 5☆ for easy planning 5☆ for delivery and assembly 1☆ for the “performance” of the employees and the availability of the service hotline Here is our story in short form. A large, spacious wardrobe was required for my parents' new age-appropriate apartment. 09/21/19 Day of planning our PAX closet. The IKEA planning program is easy to use. After a few clicks we were completely happy. Order completed including delivery and assembly. Date 11/21/19, which after a few moments turned out to be the wrong date. So I went back two days later. Our change of date to November 13th, 2019 was kindly accepted and confirmed, with the information that we would receive the time by telephone 1 to 2 days before assembly. A week before the appointment, after checking our data, we received the statement: "Planning is underway, we have everything in sight." When there was no information on the morning of the day before assembly, I became uneasy and, as it turned out, rightly so. After what felt like 100 re-election attempts, finally a natural person on the phone. No planning yet, we'll get in touch. When I explained the situation and insisted on staying on the line, there was a lot of hectic activity. After 15 minutes and several contact changes, Ms. Arnold appeared on the telephone, friendly, personal, goal-oriented and solution-oriented, simply Saxon. It doesn't matter whether it's employee fault or IT error. We have her to thank for our renewed faith in the IKEA system and our punctually assembled PAX. And yes, Ms. Arnold, we accept your invitation and look forward to getting to know you personally. See you soon at IKEA Chemnitz.

Very good service from employees

Good sales advice. Is recommended

Great service! Thanks again to the friendly employee who helped me compile and search for the many items on my list today!

Yes, like all IKEA, you have to go through every department until you get what you need. For me, a lot of things that people don't need are junk. Many people love it!

Unfortunately the ball pool was closed, the granddaughter was so looking forward to it...

You can't just walk through without buying something. Very friendly childcare

Small and well-organized. Not overcrowded. Unfortunately, not everything is in stock.

Ikea market with a large selection, unfortunately many items are not available here, so you have to drive to Dresden.

As always, everything was great. Good advice on the kitchen purchase, and the food was perfect, too.

Ikea, you go there for a shelf and come out with a shelf, lamps, glasses, candles and other things 😉

After handing over the goods at the counter, my clothes were so dirty that I wanted to punch the "lady" at the counter. It was a disgrace to hand over a box like that. If you don't see much dirt on the box, it's on my clothes.

These days, companies are too busy to talk to you, and IKEA is no different. They are too stingy to hire enough staff, so if you have any questions you as a customer are either out of luck or have to stay on the phone for at least half an hour to speak to someone. That's what you get as a paying customer these days. The company does not have to be happy with its paying customers, nor does it have to ensure that its paying customers receive the right service. No, we as customers these days should just be grateful that a company is willing to invest time and money in us paying customers. Sad. Even the chats are disabled. What are these days about? Definitely not about good service, that's for sure!!

The lady at the self-service checkout was a very unpleasant person

I always find something. Plants or candles.

I always enjoy being there. Child was well looked after, advice was great and the coffee was good. We got everything we wanted.

As always, it was nice to shop at Ikea, unfortunately the items were not available in the end and we drove 220 km for almost nothing.

It's always nice to shop there and end up with a hot dog.

Friendly and helpful staff, very relaxed shopping is possible at the right time of day.

...always worth a visit...even for food.

Very friendly staff and good prices

Nicely decorated, the staff are always very friendly and helpful.

I think it's the worst Ikea in the East. Just so unspectacular, so confused, too small for the apparently high crowds, especially on the We. Many things not available. Too bad. Incredibly bad air in the entire building. But the numerous employees stand out positively. Appear motivated, friendly, cautious.

You can tell the age of the market. Smaller than others, especially in restaurants. Parking available, although more limited. But the staff were all very accommodating.

It is clean, tidy, well organized and the staff are always friendly and accommodating. The furniture is of very high quality and assembly is often simple and uncomplicated. We like coming here. Both for chewing furniture and for eating 😁😉

I always find things here that I wasn't even looking for.

Employees, some unmotivated and unfriendly! Too bad

Although you can do your shopping quickly at IKEA, you need time because the very extensive range of goods makes you curious to buy more. If you need a break from shopping through the departments, you can go to the restaurant. Very tasty dishes await customers there. A play area in the restaurant has been lovingly set up for younger visitors.

The IKEA store in Chemnitz impresses with a good selection, attractive design and a pleasant shopping atmosphere. The furniture and home accessories are presented in an inspiring manner, and the friendly staff are always available to help. Always very busy on weekends - there is a shortage of parking spaces. The restaurant with classic IKEA specialties rounds off the shopping experience perfectly.

Great, we found the sofa we were looking for and at a great price. Everything was there and we could take it with us straight away. We also received great advice. We almost put together the wrong one.

The IKEA furniture store in Chemnitz impresses with a large selection, friendly staff and a pleasant atmosphere. The exhibition is clearly laid out and offers many inspiring living ideas. Particularly positive aspects are the competent advice and the fast, well-organized checkout and collection service. A visit is always worth it!

Some employees are very unmotivated. HOTDOG station to occupy very dirty. Sauces were empty, napkins were missing.

Very good restaurant at moderate prices, very tasty food

Delicious hot dogs Great employees Everything clean

Great thing, The cabinets we wanted were not in stock as we requested. But they are delivered to our home for €20 and we have nothing to do with the transport. 😃

Yes, there isn't that much going on during the week and you can shop in peace and quiet...

SUPER SMALL!!! And they don't even sell the famous, delicious almond cake! An Ikea that you can skip!!

Nice staff who always try to find a solution

Very clean and nicely arranged.

Very nice Ikea, once you're there you can't eat well and cheaply.

Just IKEA - but there are lots of other shopping opportunities on site

Always great. You can always find something stylish.

Not the biggest Ikea store, but everything is there, clean and the employees are friendly. The registration in the children's playland only informed us after completing the entries that there would be a free space in 67 minutes and the toilets were not up to the amount of customers.

It's still being remodeled at the moment, but it's very well organized. You have a very friendly and warm team!

Unfortunately the food was very bland.

Ikea is just Ikea. You either love it or you hate it🤣 I like Ikea a lot and that's why I give it 5 stars. There is enough parking space, including disabled parking spaces, the toilets are clean and smell pleasant.

Two beautiful and very nice girls at the checkout, all compliments.

Get expert, detailed information

Ikea just... got pretty expensive. The first time in the restaurant... well... not my cup of tea.

Ikea, you go in to buy an item and you always find more😁

Went there again after a long time and it was a complete success. Getting a lot of things for redesigning the apartment, especially things for organized storage, but also some decorations. And all at affordable prices.

Was thrown a palm tree by a woman. But she was very nice :)

Plenty of space to park and easily accessible ticket offices. The rest is standard IKEA, so great!

Very welcoming and well organized furniture store with very friendly staff. I always enjoy coming here.

Nice stuff, helped me a few times... Standard Ikea store! Good experience...

Big, beautiful store. Everything that should be is...

Despite there being a lot of people, you can get through quickly, you don't have to wait long in line at the cash register and if necessary you can also eat something. Which is okay in terms of price/performance.

Very confusing sales area, dirty elevator and toilets, it looked similar in the canteen. Items were not on the shelves as was excellent in the sales area. The hot dog stand on the lower floor looked equally unappetizing due to the dirty tables, so the visit came to a quick end. Definitely not a second visit. Then prefer Dresden or Leipzig.

Great, very good customer service!

Well-stocked furniture store, including plants, good pricing, good food at a low price! Somewhat unclear directions between the restaurant and the furniture store. Saturday is probably not the best day to visit, no parking and very crowded. Otherwise a good experience.

The famous IKEA carrier bags are simply “indestructible”. Lots to see on two floors, followed by a small snack to let all the ideas sink in.

If the parking deck above is full, there are still enough spaces underneath. Otherwise everything was clean and tidy. 👌

Good, compared to Leipzig, smaller IKEA on the outskirts of Chemnitz. The parking lot is a bit small and the entrance and exit is cramped and confusing. The ikea has a good stock of furniture in stock, unfortunately this is no longer normal at the moment. The high-bay warehouse is a bit cumbersome and has poorer layout than the one in Leipzig, for example. The snack bar and the space available for eating are also rather modest and quickly overcrowded, even with small crowds. However, cleanliness and order were ensured.

The staff at click and collect is very competent and friendly

Recommendation, which is not available in German stores, then here Ikea.

We go to Ikea often and are always satisfied. Now we have dared to plan and buy our kitchen here - and what can I say...we are more than satisfied and, above all, grateful! Everything went super smoothly! We were first given spontaneous advice and then again with an appointment. There was then a measurement appointment and then an appointment to place an order. Our advisors were very friendly and listened to us carefully, so they paid attention to the things that were important to us. The kitchen has been in place since yesterday and construction went perfectly. There was something that didn't quite work out as planned and a door wasn't included, but it wasn't all that bad. The assembly team found a great solution with us that we really like and the door will simply be delivered in a few days. Even when we asked questions, everyone always remained friendly! We wouldn't have expected this service and many kitchen studios should learn a lesson from it. We are happy and grateful and hope that this also resonates with the team. :)

I returned an item and the points redeemed were refused to be credited by the return employee, even though it was clearly regulated that they would not be lost when returned. Absolute disgrace. 10€ value simply taken away. Maybe the staff should be trained... especially the management, as they were specifically asked and no one there knew what Ikea's points guidelines said. But exactly this point, that the loyalty points are not refunded, is clearly kept quiet and therefore it has nothing to do with the loyalty bonus. Because that way I could really reward the customer and encourage him to use these points again when making a purchase at IKEA and to bind him to IKEA again. ... Or simply disclose this by clearly describing it in the questions about loyalty points. That would be the least. This is clearly misleading.

I'm happy to take a look but if you know the quality from a few years ago it's disappointing

Nice store, employees always willing to help if you ask something

The bad thing was that you couldn't take a number, you had to take out a pen yourself and write it down... We also ate cold and sober...

It was my first time there and I was pleasantly surprised. I had a very nice employee who helped me with a lot of patience.👍

Like every IKEA, Friendly people. Only average overall rating due to the terribly tight parking space. Parking is a challenge for large cars that make sense for shopping in a furniture store.

Great shopping center. You get almost everything. The negative points are of course that everything is overcrowded and the prices in both the restaurant and snack bar have increased from last year to this year. The fact that it was once affordable is no longer true. Otherwise, I'd be happy to come back at any time.

Good and practical furniture, but it has become very expensive.

We went to IKEA today to pick out a new bedroom closet. We had already informed ourselves in advance, but there were still a few questions unanswered. Despite the large crowds, we were quickly welcomed by a very friendly salesperson who gave us great advice and helped with a lot of patience. Finally, we enjoyed a delicious waffle in the restaurant - the price-performance ratio is just right here! Completely satisfied with our shopping experience!

The ikea house in Chemnitz has been redesigned and furnished, it has become really beautiful. A visit is worth it. Big praise to the architects and interior designers!

My favorite place... but sometimes the sales people are very irritable and stressed... but I can completely understand that. But ikea is the best furniture store... once you start, you have to go back again and again. It's nice that you exist.

Stop Ikea, lots of good things, some not so much. Parking situation very good with and without roof on 2 floors. Bring a lot of time, like everywhere else.

I would be lucky and there wasn't much going on, I would get great advice straight away. Everything was there and I could take it with me straight away. As always, the children were well looked after and warmly welcomed. That's how we love it!

There are Bobycars that can be rented at IKEA and kids can drive through the department store. There is a great games paradise, dining options and friendly staff at the goods distribution and service.

Lots of people with far too little time

Sher clear, good guidance through the individual departments

Always recommended, you always find something and what you are looking for you find 💯 Pro!

I'm very disappointed. I bought a simple wardrobe for my child, but when I was putting it together I realized that nothing really fit together. Putting together the cot was also a disaster. I will no longer buy furniture from Ikea.

*hachz Schliebs einfach. Alle Mitarbeiter freundlich (auch wenn s nicht die richtige Abteilung ist, wird geholfen) kompetent und vor allem tatsächlich da. Infopunkte besetzt usw. Es war ein wirklich entspannter Einkauf.

I went for two things and neither was in stock

Ikea as you know it. Well attended.

Have been here several times and love Ikea. We recently tested Click & Colect and everything was extremely organized and prepared.

Es ist ein Typisches Ikea wie man es kennt.

Nice Ikea but usually extremely full and rather small compared to other Ikeas

Ikea is always worth a visit, even if you always end up spending more money than you wanted

Didn't buy anything at IKEA. But the HOT DOG at the exit are still GREAT. That's why I came here EXTRA.

Charging stations just don’t have special plugs for e-cars.

Found everything I need, sometimes it's a bit confusing on the parking deck.