IKEA Chemnitz in Chemnitz

It annoys me that I have to write such a review, but since there's no email support, it's just the way it is in this case. First, I was confirmed on-site that I could return an item to the furniture store, even if the packaging wasn't present, as long as I was within the 365-day return period. I was supposed to pack the item properly and bring it in. No sooner said than done. When I presented the receipt and received the item, my plans were thwarted. I was assumed to have used the item because I had unpacked it. The item showed no signs of wear, only signs of cleaning, as I naturally wanted to return the item in perfect condition and free of dust. So, my only options were to keep the item, but then I had two options, or to return the item as a second chance. In the end, I only received 50% of the actual value. It really annoys me, because the return policy is completely different online. Apart from this incident, I haven't experienced anything bad in person.

Delivery dates aren't really met here, let alone having to call them yourself and not even getting accurate information. Never again, that dirty IKEA company.

Yes, recommended if you have time and are relatively good on foot

No restaurant, everything under renovation

My favorite Ikea. ❤️❤️ Always nice here. The staff is always friendly and accommodating.

Only problem was the restaurant was closed for renovations.

Like any other Ikea. They're currently under renovation, I think. The restaurant was closed.

Everything is top top - Ikea after all :-)

This shop should be closed down. What has happened to me so far is an absolute disgrace. I have been dealing with my complaint for two months now. Today I discovered that IKEA is trying to debit my account. I have already paid for the item I bought, and now there are additional charges. Not only are they unable to deliver a sofa, but it is being sent in parts to other locations across Saxony. Parts were delivered to Leipzig, others to Zwickau, and I had to pick some up locally. It was just one sofa, and I'm supposed to go to three locations???? This has legal consequences!!!!

Currently under renovation, but still great 👍🏻

Always good for a purchase and the advice is good and friendly!

They are currently under renovation, but it's still great.😁

It's a maze, if you enter you have to see the whole store

Unfortunately, price-performance ratio has declined significantly in recent years.....

I love shopping at IKEA. The prices are pretty reasonable. There's a lot of inspiration here for redesigning your home. A huge selection of everything that makes your home more beautiful or comfortable.

We needed a full bedroom and received very friendly and competent advice. Parking right in front of the door. We'd be happy to come back.

We were there to buy a new kitchen. The kitchen planning was really great and well done. However, the price for the kitchen is incredibly outrageous and expensive. They're asking over €2,500 just for a standard kitchen unit without appliances. No one would accept that. It's better to work with your kitchen countertop program.

Quality items at affordable prices

Visiting Ikea is always an interesting and engaging experience. There are always new items, even if sometimes we are disappointed for not finding the old items. The staff is very kind, even if sometimes they have little imagination. We Italians are flexible and have the ability to adapt to situations. Let me give you an example: I was looking for a white cabinet to add to the kitchen that I had already bought from Ikea. I wanted to put a small dishwasher that I already have and that is new in the cabinet. The IKEA employee I asked for information told me that they do not have suitable furniture. Instead we found a perfect solution right in the discounted objects and furniture section. Here instead we found a more flexible person. In fact the cabinet was perfect in size. However, the shelves were missing. I asked him if he could somehow find at least two. In fact, in the same section there were two shelves. Only they were a little bigger. We immediately suggested buying them anyway and cutting them. So I bought the two shelves for 10 euros.

Very disappointed! The market was fine, and the service was wonderful as always. However, I got a severe electric shock from the elevator button. When I pointed this out to an employee, she didn't want to hear it and didn't take me seriously. I'm an electrician by trade and have had to take my fair share of shocks from electrical outlets, but what I experienced at the elevator was far worse, and the employees offered no help whatsoever. Pure disappointment! Accidents can happen to even the best of people, but you should act appropriately.

Just like you'd expect from Ikea. Clean and tidy.

Four points for the Pride flag and because I'm used to something different from IKEA. But one point deducted because we had to drive home today with two hungry children because the bistro was closed, even though the restaurant and the website said otherwise. What a shame.

Like the one in Leipzig/Halle, this IKEA is well-visited, especially since it doesn't have to be divided by two national borders xD Plenty of parking spaces, and there's also a play paradise for children. This IKEA, like all other IKEA stores, is spread over two floors: the restaurant upstairs, and the tableware and plants downstairs. On my last visit, I found everything I was looking for, even though the lines change.

Basically, it's like any other Ikea. Everyone is very friendly. BUT: I was there early evening on a Tuesday and wanted to return an item I'd accidentally purchased. I took a number... and waited. A counter was occupied. After 15 minutes, a second employee came... but probably had to boot up her computer first. Because she just sat there, but didn't shorten the line. I think it's a shame that customer time is so little valued here.

As always, everything is lovingly displayed. Always a great place to get inspiration. It's currently being renovated. But you can still find everything.

Beautiful furniture. We love coming here.

Swedish furniture store at discount prices where you can also eat cheaply

The hot dogs are the best, best to send the wife shopping and go eat some hot dogs yourself 🤣😅

Great place, friendly personel.

Very rude staff. We wanted to buy a wardrobe, but the bottom package couldn't be scanned at the checkout. The cashier got so annoyed and yelled at us, telling us to quickly rearrange everything so she could get better access (I couldn't do this with my injured hand, and my husband couldn't manage it alone). The cashier didn't help. Friendly customers standing behind us at the checkout offered their help. We won't go there again.

Always worth a visit to get inspiration

As you know from Ikea very good

Yes but why does the globe close

They were exactly the few parts without numbers we wanted. What a pity.

In the evening, it's a perfect place to stroll around. The store was almost empty, so you could browse and learn about the products in peace.

Of course, I recommend this place. It's actually 5 stars, but the hustle and bustle is sometimes too much for me.

Oh well, what can I say :) Servus is really great, the selection is huge, and the food is good :)

Long journeys, a very large selection, and good quality. IKEA is highly recommended. The asparagus in the restaurant was excellent!

Small Ikea, didn't find what I wanted. Otherwise OK, though.

It seems as if Ikea has lost control of its logistics and warehousing. We bought a kitchen and already paid for it, but two parts were missing from the delivery, which we only noticed after inspection (the parts were even listed on the delivery note!). One part for the kitchen is no longer available, which means this kitchen would never have been sold in its original form. Now we have a kitchen with a hole in the cabinet because the front is missing and is also no longer available. Despite repeated inquiries, Ikea has provided no active support or concrete solutions. Communication is very poor, and no help is offered to resolve the issue with the missing part. It must be possible to send the missing part to Chemnitz from another nearby Ikea! Overall, a very disappointing service and an extremely bad experience. I expect more transparency and better communication in such cases, especially from a company as large as Ikea. Tip: Only buy things that are immediately in stock and avoid split orders or deliveries if at all possible.

What happened to me with the "new kitchen" was an absolute disaster... From the consultation to the installation – simply disappointing. If you want to plan a kitchen, please choose another store! Incompetence meets unfriendliness. Even one star is too much! But let's rewind to the very beginning: I went to this store one fine day (it was the beginning of March) looking for a great new kitchen for my apartment. The first visit was okay. After I made an appointment, a rough plan was drawn up – including an initial cost estimate. Everything seemed fine at first. But on a subsequent visit, I was told in an unfriendly tone why I hadn't had my kitchen measured yet?! No sooner said than done... I ignored the rude tone at this point and politely asked for an appointment for the measurements. (The best part was that the employee asked his colleague in front of me: "Do you think you can do that?" – I should have realized by then that I'd be better off investing my money elsewhere...) The measurements were taken (took at least an hour) and the next planning appointment was scheduled. But then an IKEA employee called me and asked if we shouldn't cancel the appointment – ​​the measurements probably wouldn't have provided the necessary information. Since I'd been waiting for this appointment for weeks, I went anyway. And lo and behold – somehow it worked out. So that was the first major stress – completely for nothing. Great. I honestly spent almost four (!!) hours in that IKEA, only to be told at the end: "Oops, the countertop doesn't exist..." Incredible. So many hours and nerves – for nothing! And then I was treated like I was the problem because I couldn't immediately conjure up a new color combination for the kitchen. Instead of providing competent advice on color schemes, the employee quickly became annoyed. I was close to canceling the purchase – but after all the stress and months of planning, I decided against it and picked out something new myself (!) that I could really imagine in my new kitchen. So far, so good. I went back and planned with the new color combination – until they said again: "Oops, that countertop isn't available either. And everything else in our range is sensitive to stains." Two nervous breakdowns later, I was told they couldn't sell me a kitchen. Absolutely outrageous! Then that evening, another email from the employee: It would have been possible, after all, for me to order the kitchen exactly as I wanted. What now?! I ordered the kitchen, whether I liked it or not, trusting that it was exactly the color combination I had chosen... Then a few weeks ago, I received another email, saying they hadn't calculated enough legs... I could buy them in the store... Do you really think that's service? At these prices for a kitchen, I expect a free (!) repair. The fault isn't the customer's, and making them pay for it again is sheer cheek. By the way, today was the installation: Not only were there hidden costs that were never mentioned before - defective parts also arrived. Now I have to wait again until I can finally use my kitchen! And unfortunately, that wasn't all... I didn't order the color combination that I'm now supposed to call "my kitchen." Customer service told me there was only one (!!) other alternative. What's going on with you, Ikea? Why do you have so little choice? I am absolutely disappointed with this store and will never, ever order a kitchen from there again.

The furniture selection is always great. The staff was a little less friendly than expected, and the wait at the checkout was a bit longer due to the customers ahead of us.

I quickly picked up a Mother's Day gift after work. It was a nice and quick stroll. The prices were still reasonable and not as exorbitant as elsewhere.

The parking lot is dirty and littered. The toilets are dirty and the trash cans overflow. The bar tables in the bistro area are also dirty.

IKEA is IKEA, cool 👌 large parking lot, lockers for your own belongings with a code, good meatballs 👍 aromatic coffee. This motif with a belt transporting dirty dishes to the dishwasher is cool.

Big Ikea love. Smalland employees are great and everyone in the restaurant is also very friendly.

The paths are a bit confusing, but otherwise nice staff

It was a nice visit and shopping. It was a shame that the children's area was overcrowded and we couldn't give the children away.

Very nice purchase quickly after the end of work. It's always great to take a stroll through the Ilea. In terms of price, the purchase was great and it was fun.

A typical Ikea, clean, well stocked, lots of friendly employees. Extremely pleasant during the week when there are only a few customers. All in all very good, as you would expect.

Everything is great - as you know and expect from the Swedish furniture store.

Concerns the kitchen team at Ikea Chemnitz. A part was delivered to our kitchen and was supposed to be installed later. The kitchen builders need the go-ahead from Ikea, but no one there feels responsible. No solution was found on site in the kitchen department itself or at the service point. A ticket was taken to the kitchen department - a call back has never been made until today (3 weeks later). No help available over the phone either. You're better off choosing a kitchen somewhere else.

Everything here is very clear. It's best to go during the week

Sometimes a visit to the Swedish furniture paradise feels like a little adventure vacation - with a hot dog ending.​ I was looking forward to a cozy evening with köttbullar and mashed potatoes, but the kitchen closed at 7 p.m., even though the furniture store is open until 8 p.m. A little dampener for the stomach, which had already adjusted to Swedish delicacies.​ Other than that, everything went like clockwork. The Click & Collect service worked smoothly: ordered online, picked up at the agreed time - without stress and long waiting times. The staff was also friendly and helpful, which made shopping pleasant.​ Overall, a successful visit with a small downer. For the culinary experience you should perhaps come a little earlier or console yourself with a hot dog from the bistro.

Super friendly and competent employees. Gladly again.

Kitchen ordered, installation went well to OK. Bugs are still being fixed. On-site staff friendly and in a good mood. Complaints are handled competently if there are problems.

I found what I was looking for. Staff friendly and helpful

We feel more comfortable in Günthersdorf. This is partly due to the better parking situation but also to the ambience inside. It feels more spacious than in Chemnitz. I can't say much about the employees. We didn't need one because we were just getting ideas. If you know what you want, everything seems to be okay. The food is as always. Nothing new. Just IKEA.

“Expert staff” is so rude and has no idea what you would like. But collect big money and when it comes to mistakes, talk your way out of it and rather blame it on others

Typical IKEA. Staff friendly and the food delicious 😇

There can be no question of a shopping experience. You need a specific part and are sent through the IKEA labyrinth like a rat in a test laboratory. The staff is mostly friendly and helpful. However, if an employee becomes almost aggressive about my footwear (I wasn't wearing work shoes with steel toes, but was otherwise dressed like a craftsman), then this one employee ruins the otherwise positive impression of the staff.

Super friendly staff. I'd love to come over there LG.

What can I say, the kitchen planning staff are great. Mega competent, super nice and very patient. Really recommended. Thanks again at this point!!!

Classic Ikea, it's always fun to buy and browse here.

The employees are ok, but there are no parking spaces to wait for unloading. 4 unloading ramps, 2 of which are occupied by waste containers

Advertising was not possible as described on the website. Either train the staff again or describe it clearly on the homepage. The employee's statement was not logical to what it says on the advertising page.

Very nice staff, they gave good advice in various areas...thank you

As always, it was packed. However, the staff is friendly.

I've used Click and Collect in Chemnitz twice recently. Everything went well, very satisfied, gladly again.

It's not as crowded as other Ikeas...

No, if you've never been here before, you'll be shocked by the sales culture; no counter staff wanted to help you get out quickly! The signs are very high and have small labels, I felt sick and couldn't find an exit without leaving the designated street! With us you only come to the exit once you have bought something, was the answer of a proud employee! It seems to you that the employees shouldn't make things easy for you with an empty shopping bag! Never again!

An Ikea.... Exchange went smoothly and I got a hot dog voucher because I had to wait a bit...

Electric vehicles have many charging places

Since I'm renovating my apartment, I've been to IKEA Chemnitz several times recently and have repeatedly noticed that the employees are not particularly friendly, but tend to be arrogant. I had a question about a sofa. The employee didn't even look me in the eyes, but stared at the computer screen with a colleague while she talked to me. When planning the kitchen, it took me three attempts until it was designed the way I wanted. The first two employees planned more for themselves than for me. I think I'd rather take the slightly further route to Dresden or Leipzig to IKEA. The atmosphere is really more pleasant there and the food (even if it is system catering) is somehow better quality.

What can you say... if you love Ikea?

The waiting time at customer service is miserable. It took 45 minutes from taking the number to exchanging the goods. It's too long for me.

Beautifully designed house with lots of friendly staff

Clear shopping with lots of offers. Recommended for the week. Sufficient staff for detailed advice. Plenty of parking space.

Unfortunately there is no indication that the electric charging stations are deactivated

We were there after 6 p.m. and were able to explore everything in peace without many visitors.

5☆ to Ms. Arnold 5☆ for easy planning 5☆ for delivery and assembly 1☆ for the “performance” of the employees and the availability of the service hotline Here is our story in short form. A large, spacious wardrobe was required for my parents' new age-appropriate apartment. 09/21/19 Day of planning our PAX closet. The IKEA planning program is easy to use. After a few clicks we were completely happy. Order completed including delivery and assembly. Date 11/21/19, which after a few moments turned out to be the wrong date. So I went back two days later. Our change of date to November 13th, 2019 was kindly accepted and confirmed, with the information that we would receive the time by telephone 1 to 2 days before assembly. A week before the appointment, after checking our data, we received the statement: "Planning is underway, we have everything in sight." When there was no information on the morning of the day before assembly, I became uneasy and, as it turned out, rightly so. After what felt like 100 re-election attempts, finally a natural person on the phone. No planning yet, we'll get in touch. When I explained the situation and insisted on staying on the line, there was a lot of hectic activity. After 15 minutes and several contact changes, Ms. Arnold appeared on the telephone, friendly, personal, goal-oriented and solution-oriented, simply Saxon. It doesn't matter whether it's employee fault or IT error. We have her to thank for our renewed faith in the IKEA system and our punctually assembled PAX. And yes, Ms. Arnold, we accept your invitation and look forward to getting to know you personally. See you soon at IKEA Chemnitz.

Very good service from employees

Good sales advice. Is recommended

Great service! Thanks again to the friendly employee who helped me compile and search for the many items on my list today!

Unfortunately the ball pool was closed, the granddaughter was so looking forward to it...

Yes, like all IKEA, you have to go through every department until you get what you need. For me, a lot of things that people don't need are junk. Many people love it!

Small and well-organized. Not overcrowded. Unfortunately, not everything is in stock.

You can't just walk through without buying something. Very friendly childcare

Ikea market with a large selection, unfortunately many items are not available here, so you have to drive to Dresden.

After handing over the goods at the counter, my clothes were so dirty that I wanted to punch the "lady" at the counter. It was a disgrace to hand over a box like that. If you don't see much dirt on the box, it's on my clothes.

Ikea, you go there for a shelf and come out with a shelf, lamps, glasses, candles and other things 😉

As always, everything was great. Good advice on the kitchen purchase, and the food was perfect, too.

These days, companies are too busy to talk to you, and IKEA is no different. They are too stingy to hire enough staff, so if you have any questions you as a customer are either out of luck or have to stay on the phone for at least half an hour to speak to someone. That's what you get as a paying customer these days. The company does not have to be happy with its paying customers, nor does it have to ensure that its paying customers receive the right service. No, we as customers these days should just be grateful that a company is willing to invest time and money in us paying customers. Sad. Even the chats are disabled. What are these days about? Definitely not about good service, that's for sure!!

The lady at the self-service checkout was a very unpleasant person

I always find something. Plants or candles.

As always, it was nice to shop at Ikea, unfortunately the items were not available in the end and we drove 220 km for almost nothing.

I always enjoy being there. Child was well looked after, advice was great and the coffee was good. We got everything we wanted.

It's always nice to shop there and end up with a hot dog.

Friendly and helpful staff, very relaxed shopping is possible at the right time of day.

...always worth a visit...even for food.