Hotel Traube Tonbach - Familie Finkbeiner KG in Baiersbronn

I haven't been there yet, but I'm grateful to live close by.

I think knocking or ringing the bell before entering the guest room would be nice. everything else was fine.

I was happy to stop by the new extension - just for a coffee and a piece of cake. Of course, the Traube Tonbach certainly still meets all the demands of upscale gastronomy. The staff is exceptionally friendly and accommodating. Unfortunately, the cake offering on site was a bit sparse. What shocked me a little was the fact that the new building was deserted on a Saturday afternoon between 2 p.m. and 4 p.m.🤷 We were curious about the architecture and design! But that was quickly satisfied - at least from my side. As always, it's a matter of taste, and certainly not a seal of quality for the gastronomic needs of its guests: I personally found it cold, aloof and not remotely inviting or homely. A futuristic, minimalist, brown exposed concrete block without any atmosphere. “Is that how you wear it today?” 🤔😅 But again: "As we all know, beauty is in the eye of the beholder" 😅 So, no offense! It will certainly remain a popular gastronomic institution at the highest level in the future. But also an investment in a very distant future - at least as far as costs are concerned. 🫣

Definitely a nice restaurant, unfortunately the vouchers expire and the management is not accommodating here either - a shame.

We were there from October 24th. until 27.10. with 8 people in the Traube Tonbach to celebrate a big birthday. Booked an evening in the star restaurant. However, we canceled it again because they didn't want to place us in this restaurant. (We were 8 adults) We then left this turnover in another star restaurant... The evening before we were at the “Schatzhauser” and were supposed to pre-register all meals. We were asked several times by phone whether we wanted an aperitif in advance. Felt like pressure to sell to me. We insisted on not ordering in advance and then went there in time for dinner in the evening. Unfortunately the map is very clear. 7 out of 8 wanted the same appetizer (Kikok chicken with mayo). Unfortunately there were only three of them. Something like that can happen at a kebab stand, but not in an upscale hotel. The breakfast was extremely good, the waiters there were very nice and helpful. At Schatzhauser it seemed to me as if they were understaffed... We used to be very enthusiastic about the temporaire. (A temporary star restaurant after the fire). That's why we booked ourselves into this hotel again. Unfortunately there is no risk of a repeat. When we checked out we weren't even asked how we liked it. We stayed in the main house. The rooms there have carpeted floors, which is a no-go for allergy sufferers and hygiene-conscious people.

Awful in all aspects Rooms are of a moderate standard Breakfast, well, there is much better elsewhere, reception very arrogant Conclusion Never Again!!!

Outdated hotel of the old German style.

Oh, it was nice to be there again. As always, a hotel to feel good about. The new building of the old main building turned out great. We ate at Schatzhauser, great service. Thank you again for that. Also big praise again to the wellness department, I enjoyed a wonderful Black Forest Hot Stone massage

The service is awesome. The senior manager personally comes to his guests and asks about their satisfaction. The employees are all extremely friendly and helpful. The 🌟 🌟 🌟 internal restaurant is a dream and a must for every fan of gourmet cuisine. Yes - we would love to come back and are looking forward to the rooms after the renovation, which is probably planned for 2025 or 2026.

Basically, the Hotel Traube Tonbach is a nice hotel. However, it is by no means 5 stars but rather 4 stars. The gastronomy is at a very high level, but the service and the room facilities are catastrophic for the prices quoted. My biggest criticism is the service. The staff is often very slow and does not give the impression of being well trained. For example, when we checked out, we were assured that our suitcases would be picked up from our room. After a 40 minute wait, we finally gave up and went to reception with our suitcases. The service at breakfast is also very chaotic, the food is only replenished slowly, the waiter doesn't come by himself and orders are forgotten. The staff reacts defensively when criticized and doesn't say a word of apology. Overall, I can only recommend the hotel's restaurants (especially the Schwarzwaldstube). I can only advise against staying overnight in a hotel. It's really a mystery to me how Michelin can award 3 keys here.

Beautiful TOP hotel with very attentive service and TOP breakfast buffet. Spa is nice and spacious, the (many) children in the pool area were a bit 'disturbing'. Otherwise all in all very nice.

It's always an event for me to be there again and again. The excellent cuisine at the highest level starts with the breakfast buffet. Every gourmet must have been there at least once in their life. Compliments to the constant top performance in this family company for tens of years.

Indescribably beautiful. We were able to enjoy the 3*** kitchen. Unforgettable.

Extremely friendly service and goodwill. Everything was well organized, we felt like we were in good hands. Here you are a guest! The international service staff from all over the world was somewhat surprising; I wouldn't have expected that in the Black Forest. The wellness facility is great and yet familiar, with a particularly positive mention being the sauna area with many different saunas. Everything ultra clean and well maintained. Very, very child-friendly, our grandson, four years old, was extremely welcome and completely free of charge, in every respect: simply family-friendly and really sweet to the boy. Great childcare options. Beautiful gardens, the rose garden is wonderful to sit in, nice surroundings that invite you to take a walk. The associated log cabin hut is wonderful. Free bike rental. Room 304 clean, simple, but with a nice view, spacious, huge balcony, with a partition between the two parts of the room, which we found very advantageous because of my wife's grandson and home office. Eat good and plentiful in half board. For me, the special thing about this place is the service and the employees: I would particularly like to praise once again how great all of our wishes were taken into account, how great the organization is there and how helpful and courteous the employees are, including the team -Spirit. This is unbeatable, even compared to other hotels in this price range. We'd love to come back.

Attention, what is described here is my opinion and my feeling. Very nice hotel in the Black Forest. The hotel offers a 1 star and a 3 star restaurant. The half board offered is actually absolutely sufficient, but I was curious about three stars. The food as well as the recommended wine and the service were simply great. I would like to point out a few little things. We were placed furthest away from the windows, very close to the kitchen entrance. The restaurant is very clean and very open. The menu started at around 7 p.m. and ends around 10:30 p.m. We received the homemade chocolates that were actually served for consumption on site as bedtime treats. I was at my wits' end. For me it could be a little more homely. A little more privacy and not being able to involuntarily follow the hustle and bustle of the service and the conversations at the other tables. The wellness area is beautifully laid out with two indoor pools and one outside pool as well as a whirlpool and everything is super clean here too. As is usual for the Black Forest, the rooms are furnished with lots of wood. We had a cute balcony with a very nice view.

I was a guest at the hotel almost ten years ago. A week ago I accepted the invitation and was a guest again at the Hotel Traube Tonbach. It was and is fantastic. The service is excellent and the rooms are very exclusive. You just have to do it have experienced being pampered so carefree. In winter I would like to enjoy the full program for three days. Just let your mind wander.

Always nice at the annual seminars. Nevertheless, the main house should be renovated gradually; Until then, the bedding could also use an update to a 5-star level. The BAR, on the other hand, is terrific - as is the food.

A special house: very nice service, excellent coffee and cake, great view, which we were able to enjoy.

We were passers-by in the Schatzhauser restaurant, everything was great.

Was only in the rose garden, so the room was not for review. Cakes super delicious, fantastic location, very friendly staff. Plus a fantastic view

Had coffee outside and cake. Very tasty and best service. Great atmosphere

The Traube Tonbach is an established, traditional top hotel in Baiersbronn. The service was consistently excellent, courteous and friendly! The hotel itself is a bit old in places, some of the rooms exude 90s charm, built-in radios in the bed, dark wooden furniture and carpeted floors. Except for the stained and partially repaired carpet, everything is in good, high-quality condition. The breakfast buffet was very varied and of good quality. The wellness area is ambivalent, the indoor pool with outdoor pool is spacious, but some with loose fittings that are already a few years old. The new sauna area is beautifully designed, but is located completely at the back against the mountain. No view of the valley, no outdoor area with loungers. The only way to get fresh air is a larger light shaft that allows a view of the sky, after all there is a whirlpool there. The sauna area is well equipped, with plenty of fresh towels, a juice and water station, manual infusions and plenty of loungers. Even if the relaxation room is rather bare and sterile.

A very nice hotel with attentive staff. The pool and the lawn are great. The breakfast is worth 5 stars and you get everything your heart desires. The mattress on the bed was pretty sagging.

The reason why the room only gets 4 stars was due to the size of the bed with a full-length mattress. Every time my husband rolled over, I almost fell out of bed. So pay attention to this when booking!

Really nice hotel, the reception is sometimes more sometimes less attentive. The food is high quality and of great quality, the selection is large, the pool and rooms are nice but a little old. The bar with a smoking area is great, as are the drinks and the service. We'll be back

Rooms clean but a bit old. Great view from the room.

An exceptional hotel. Really everything is very good. The poissons is very nice. The food was very tasty. The SPA area was very well maintained and the swimming pool was also very large. In addition, there is always the opportunity to take part in a program. I can recommend this hotel for both families and couples.

Our grandchildren love the place for the Kidsclub and the swimming pool, for us a downside: the welcome is totally impersonal, it's annoying, for our recent stay we noticed that the families with children are all gathered at the back of the restaurant , the service has dropped significantly, the wait for meals is much too long and the meals are not as good, especially the fairly "poor" starter buffets, a shame because we always pay the price!!!

Fabulous hotel, it's the second time I've been there and I'll definitely come a third time!

We were just at the Traube Tonbach mountain hut after a hike. We were served very friendly. Sausage salad and Kaiserschmarrn were extremely tasty.😋 And I fell in love with the milk jug that was provided for my coffee. 🥰

We have been a frequent guest in the house for 20 years. Great swimming pool and sauna area. Cozy, clean rooms. Very tasty food. Great, warm service. Free bike and e-bike rental. Great hiking and leisure opportunities.

Very upper class, extremely expensive ie(200€ for a steak). That said though it's extremely modern and very comfortable.

We stayed there for an overnight stay in July. Food in the Silberberg restaurant as part of the HB was good as in other 4 star restaurants. Service was very attentive and fulfilled our wishes. The criticism of the wine was also accepted without hesitation and I was given another one. Many thanks again to the nice sommelier. The wine was fantastic. The rooms at Kohlhäusl are fairly new and excellent. The rooms in the main building will probably be renovated shortly. We didn't use the spa area because we would have had to walk across the street to the main building. In a bathrobe!? Funny. The reception takes some getting used to. This can be reached by elevator on the upper floor, although you enter the entrance on the ground floor. The question at reception on the ground floor “can I help you?” I didn't find it very inviting as an arriving guest. A “warm welcome” would have been nicer. There was also no welcome drink. And that in a 5 star hotel! One night was enough for us. We wouldn't want to spend a week there.

Wonderful family-run hotel with great cuisine and a lot of tradition. All the staff are so friendly and attentive. Real relaxed relaxation in a wonderful landscape. We recommend.

Perfect stay, good breakfast buffet (although papayas and mangos were unfortunately canceled without replacement) and top Friday evening buffet, very friendly, from management to room service Room a bit old-fashioned (sofa, carpet??, no coffee machine (but it was delivered to the room upon request)

TEAM TAUBE TONBACH. We were invited to them on our honeymoon in 1996 as a gift from Mr. Körner. He was a regular guest at their place. It was the best gift. In 2 years we have a silver wedding that would be fantastic to spend with them. Because the service and everything was fantastic. Unfortunately, my husband is in a wheelchair. It remains a dream to be with you. A beautiful dream. Kind regards, Brigitte Berner Croll

I had a pleasant stay at this hotel! The location is fantastic, surrounded by wooded nature. The food was excellent and the service first class. I would particularly like to highlight the friendly staff, who were always helpful and courteous. The rooms are a bit old, but still cozy and clean. Overall, a highly recommended hotel for a relaxing break.

Outstanding service and hospitality. Excellent breakfast buffet with a huge selection. The food was super fresh and extremely tasty.

Unfortunately it wasn't mine at all Very thrown together Old bathrooms, beds, etc. Sixties charm But great service

A great hotel in a quiet location. The restaurants are top class. All the staff are friendly. It starts with the owner. Simply great. We felt welcome. The sauna area is great. We only found the massages too caressing.

You have to treat yourself! The reasonably heated outdoor pool, the breakfast and the breakfast times are phenomenal! …the food in the restaurants is also top class! Not cheap, but the feel-good factor is right!

Log cabin, very nice, pleasant atmosphere and level. Kaiserschmarrn was delicious again

We were able to spend three wonderful days here. What a very special experience! The food is incredibly good. The breakfast in the “Silberberg” surpasses anything we have experienced before. The evening menu is also consistently excellent, you can tell that it uses the best products and culinary art at the highest level. The service puts enormous effort into the well-being of the guest. The spa and wellness area and pools are wonderful, and the staff are great here too. Our room was good. We hear that a complete renovation is coming up, so I'll refrain from commenting on tiny flaws. The Traube offers a wide range of additional, included options, yoga, cycling trips, hikes, etc. An exclusive house tour behind the scenes is also on offer...and highly recommended. A single downer: As a well-traveled "average citizen" with fine antennae, I occasionally felt like I was being treated a bit condescendingly. In a direct comparison to a hotel that received similar awards (on our onward journey), I unfortunately have to deduct a small point here. Overall our stay was a dream!

Good morning, When we visited your hotel in the 2000s, it was the exception. Traditional costumes during the service, magnificent buffets, presence of management, and I greet Mr. FINKNEINER Father. Now it's different and less welcoming. I would also like to point out that you are missing a real sommelier at the Silberberg restaurant. Why does the customer not have the right to choose the wine list of the gourmet restaurant? Sincerely.

When I and my daughter got a Spa Relax voucher, we went there full of joy. And on the voucher it said peeling massage, I got a peeling massage. And it wasn't Lina's fault, she's super nice and can do her job. We didn't know how everything would go that day. Breakfast was included, the waitress was very lazy and had no facial expressions. All of the ladies in the spa area were great, no matter what question I had, they were there for us, for these 3 ladies at the spa 5 stars with a huge plus. After we got our treatments, we went to the pool area, yes what can I say, it was very nice but had no flair. The lady there at the bar also gets 5 stars from us with a huge plus. What I find really bad is that for almost €400 per day, you don't get anything to drink/eat apart from breakfast. So this price is really exaggerated for Spa Relax, I wouldn't do it again.

We were very disappointed with our accommodation in the old part of the hotel. In the "new" hotel area, 5 stars are certainly justified and the service is very good and in keeping with the category, but the rooms, the pool area and all the "old" areas are very outdated and have been in need of renovation for a long time. Make up your own mind. It's a shame, we expected a lot more after the many very good reviews. Resume for us, we will not recommend anyone here until there is a complete renovation Definitely not worth the high overnight price.

The star restaurant was excellent and we really enjoyed the food and service. Considering the price, I would describe the hotel itself as well as its breakfast and dinner, as well as the spa and general quality of service as rather poor.

Great, the staff is super nice and attentive, the food is excellent, especially the breakfast buffet

A top hotel, very friendly staff, but very expensive

Very quiet hotel in the Black Forest, beautiful view while having breakfast. The employees are very accommodating. The breakfast buffet was fantastic, very tasty and well done. The wellness facility was a dream in the evening! Highly recommended for a quiet, relaxing holiday without a lot of action. Very

Great hotel with old school service. Child-friendly and picturesque location. Extraordinarily good cuisine, not just in the Schwarzwald-Stube

The hotel lives up to its reputation - mega!

If you want to experience fine dinning in the the real Germany go to Shanz, the magical Waldhotel Sonnora, the stupendous Victor's by Chef Bau, or go down the road to Bareiss for some of the best service in the world. Hotel Traube Tonbach can be relied upon to overcharge you, give you food poisoning, and then fail to provide a pre-booked shuttle. This is not the real Germany. I suspect too much mixing is to blame.

a beautiful place to relax! an extraordinary, exquisite breakfast buffet!

A perfect stay for me and my best friend. From arrival to departure everything was great and I slept really well for the first time in a hotel room. The beautiful surroundings also invite you to go hiking. We will definitely make sure we have such a lovely weekend every year.

We currently have the pleasure of staying at the Hotel Traube Tonbach and it is an experience that exceeded our expectations. From the first moment we felt at home thanks to the very warm and authentic welcome. The service was simply top – attentive and friendly staff who always tried to fulfill every wish. The food at the hotel was a highlight in itself; 'It doesn't get any better' is exactly right. The meals are a culinary experience that will be remembered. The spa area also deserves a special mention: beautifully designed, it offers a perfect place for relaxation and recreation. The hotel's quiet location is ideal for families and hikers who want to explore the picturesque surroundings. Overall, the Hotel Traube Tonbach offers a unique combination of excellent service, outstanding cuisine, a beautiful spa and a warm, inviting atmosphere. A truly unforgettable stay – we will definitely come here again. The only point of criticism: our room is a little old and the mattress in the bed could be a little firmer. (But I know that renovations are currently underway and further planned.)

We are here at the hotel over Easter with several generations. It is well suited for this because of what it offers. Positive is: - Kids Club: very spacious kids club with lots of games, trampoline, vehicles, etc. There is also lunch for the children here at lunchtime. But only for the children. It feels like the kids are being pushed away a bit because the adults have lunch in the restaurant an hour later. The children then just sit there, they have already eaten. - Swimming pool: beautifully designed and very pleasantly warm water. Bathrobes for adults and children. Toys for the children in the swimming pool - Restaurant: very high quality and delicious food. Very friendly waiters. It's okay if children don't stay seated in the restaurant and run around a bit. -Playground: nice playground above the hotel - Staff: very friendly staff!! Negative: - Room: we have a family room and it is very outdated. The bathrooms are very unmodern, tiny shower, unfortunately the water always changes temperature. Beds are very uncomfortable. Bed in the parents' bedroom was extremely soft, the children's sofa bed was so hard that I couldn't lie on it. Unfortunately they didn't have a topper left for the children's bed, so we have to make do. I find the rooms inappropriate for the hotel category and I wouldn't book this hotel again. - older, somewhat stiff audience: unfortunately in the bar you often get reprimanding looks when the children (3 and 4) play louder "but it doesn't work that way" - Electric charging stations: unfortunately it was not possible to charge the car at the charging station with a credit card; other Tesla drivers also had this problem. They then found another solution with us, but we have never had charging this complicated in any hotel. - Sauna: unfortunately only opens at 12 p.m. and closes very early at 8 p.m. All in all, an opportunity to go on holiday with several generations, offering something for everyone with the above-mentioned drawbacks.

It was beautiful, warm, loving and very service oriented. Everyone was incredibly friendly, with a lot of humor and we felt very comfortable :)

As soon as we arrived at the hotel, we were impressed by the friendliness and courteousness of the staff. This was completely confirmed throughout the entire stay. Everyone is always extremely friendly and concerned about the well-being of the guests. The hotel is designed in a more classic style, which fits perfectly with the house and the area. Everything seems very cozy and you immediately feel at home. The room was very clean and always perfectly prepared. The hotel's own restaurant was excellent. A great starter buffet, main course and dessert were served. The wine list really offers something for every taste and every budget. If you can't find what you're looking for, you're definitely better off with a beer. The really great SPA area with the pools and wellness facilities can also be rated as excellent. Towels are handed out there, so you can safely go there with just a bathrobe. Everything is perfectly clean and the ambience is great. We also went to the restaurants 1789 and Schatzhauser. The 1789 was really perfect. The food was fantastic, as was the service. They even had something to counteract my aversion to cucumbers. The boss immediately had a plan B and not only left out the unpleasant ingredient in the corresponding course, but - as a matter of course - simply interpreted it differently and replaced it with another ingredient. Brilliant! The sommelière immediately gave an excellent recommendation. Every course was an absolute pleasure. At Schatzhauser you can also find home-style dishes à la carte, but at a top level. Here too, everything was really 100% perfect. We had a wonderful weekend and can recommend this house 100%. We'll definitely come back! A very big thank you to the Finkbeiner family and the entire team!

A very nice hotel with many years of tradition and first-class food. Great location in the middle of the Black Forest, which invites you to take long walks. Above all, we liked the family-friendly atmosphere. The child care in the kids court was great - crafts, games, excursions rounded off with lunch and dinner for the little guests. Our child wanted to spend almost the whole day there. I cannot understand the negative comments regarding the service/staff. In my opinion, the staff was friendly and competent, which is becoming increasingly rare these days. All in all a great place to relax even with children. A clear recommendation.

Outstanding team performance in the hotel and in the restaurants. At all hierarchical levels, from the bellman to the manager, from the service employee to the 3-star chef, well trained, friendly and always present and customer-oriented. Crowned by the team in the Schwarzwaldstube. Fascinating how everyone used the devastating fire in the top restaurants and shortly afterwards the pandemic to further improve performance. We enjoyed the excellence of both 1 and 3 star cuisines. In 1789 the service still has some catching up to do, but this was made up for by the quality and creativity of the kitchen brigade. The selection of wines is incredible, as are the prices. In the main building (hotel) you can notice the constant renovations, but it is still a bit old, for example the TV in the rooms or the external paint. A 5-star hotel would also have to have modern air conditioning or ventilation. Overall: A pearl in the Black Forest.

A very nice spa area and great breakfast. The room area is a bit old and the walls are quite noisy.

Very poorly trained staff. Overwhelmed and also annoyed. The room is okay, but already old-fashioned. You don't have to spend so much money for this.

A great hotel that lives up to its good reputation in every respect. I've been there for a few days now and I'm satisfied in every respect.

It is difficult for me to express my disappointment at my fifth stay in this venerable hotel. As a guest who always expected the highest level of service and attention, I was unfortunately confronted with an acute lack of professionalism and efficiency on the part of the staff. During my entire stay, I witnessed several times how the staff in the guest room argued with each other instead of attending to the needs of the guests. Admittedly, usually short and tentatively discreet, but still a clearly noticeable sign of a lack of staff and the resulting excessive demands. The resulting long waiting times for orders led to frustration and discomfort among guests. This is also noticeable and not just for us. Accommodating intolerances is also obviously difficult for this house at the moment. Although mentioned several times and stated when making the reservation before arrival, it was only possible to get a vegan alternative to afternoon coffee once during our 5-day stay (combined with a waiting time of 40 minutes, with a small child at the table and still frozen in the middle). Even if the requests for a vegan alternative were partially addressed, the process was still extremely complicated and stressful every day. Of course, alternatives always require work and effort, but today the desire for a vegan diet should be easier to fulfill than it was a few years ago. Especially since other comparable houses do this with flying colors. The fact that the guest also feels the effort caused by the behavior of the employees also gives the impression of being unwelcome, even a burden. I would also like to point out the current condition of the swimming pool area, which is obviously neglected, at least when there are not many guests there. In the morning the pool bistro remained unoccupied and gave you an uncomfortable feeling of being alone with your questions and wishes. A piece of contamination remained in the same place for several days without being removed despite our advice. Dishes from guests who drank coffee on their loungers were still there the following day. This lack of cleanliness and hygiene is unacceptable and represents a clear lack of care and attention from management. It pains me deeply to have to give such a negative review. It is my sincere wish that this criticism will be received constructively and appropriate measures will be taken to bring the quality of the service back to where it once was. It is currently difficult to find good staff in sufficient numbers. Maybe our travel time, shortly before the carnival wedding, was chosen poorly. A 5-star superior hotel should have consistent performance even at times when the hotel is not at full capacity. There is no criticism to be made about the room service. This works perfectly. There are still many small points of criticism that should be mentioned, but I would like to save them here. They are all due to lack of attention from staff. A flaw that is easy to fix in theory, but much more difficult in practice. It will be our last stay in this house for the time being. It's a shame, as in the past I've only associated positive things with Traube Tonbach.

Authentic staff - relaxed, qualified and involved, overall very SATISFACTORY. The space of the culinary enchantment - pleasant, sufficient and well air-conditioned. Dining room much better than the online photos! The dishes touched me at the highest level throughout and truly made my senses “LIVE”! I feel indebted to the performance of your staff and for the unforgettable overall experience! The accompanying wines couldn't be better. However, the dessert wine with the cheese was a bit too "playful" for me...(sweet) Although the price seems a bit unaffordable to me and I was only an invited guest in your house on May 27, 2017, I added €50 to the tip out of sheer enthusiasm. I feel deeply touched! Thank you very much for your services, they were heavenly! Unfortunately the photos are mixed up...

Very nice hotel but needs to be updated. But still nice. The restaurants have already been newly renovated, very tastefully and stylishly modern. And the food is very good, always recommended.

Der Ruf des Sterne-Restaurants spiegelt sich im Hotel nur bedingt wider. Die Zimmer des Haupthauses sind nach unserem Eindruck reif für eine Sanierung: Unsere Matratzen waren durchgelegen, in den Fugen der Dusche waren Schimmelflecken vorhanden, die Teppiche waren durchgetreten und auf dem Balkon lag eine lose Holzlatte herum. Empfehlswerter dürfte wohl der Aufenthalt im Nebengebäude sein, das allerdings erst über eine öffentliche Straße an das Haupthaus und den dortigen Wellnessbereich angebunden ist. Unseren Aufenthalt haben wir daher vorzeitig nach einer Nacht abgebrochen. Sehr zuvorkommend war die Rezeption und insgesamt der Service im Haus. Hier war alles bestens!

Best overall package in decades🤩

Overall, this is truly a 5 star experience. The room sizes, the spa, the food, the cleanliness. It's all great, especially when travelling with children and/or dogs! Lots of sports classes and friendly staff! Many pools, saunas, whirlpools etc... However, a few small things would truly improve the experience, in my opinion : less plastic. In the gym, for instance there are water bottles... Why not use a water distributor like in the spa area? Such an expensive hotel surely has guests who also like a more sustainable offer? Then the small plastic bottles of shampoo, shower gel etc... Such a shame. Why, again not use a refillable solution? Much fancier and more sustainable! Our towels were replaced despite not having put them in the bath tub, as indicated....and the bed remade after only 2 nights...? Vegetarian food: while it is on offer and is Lovely, it feels not really made for vegetarians but more for meat eaters who want to take a break... (compared to other hotels, such as seezeit Lodge). That's a shame. No vegetarian meat alternatives at breakfast are provided. In the evening no cheese without rennet (rinderlab) was on offer... In general propperly indicating what is what with signs would Also help Vegetarians on the buffet. But overall, very nice! Thank you very much

Update: Dezember 2023: Das Hotel nimmt sich der Kritik an und setzt die unten genannten Punkte um. So sollte es immer sein! Unser letzter Besuch im Dezember 2023 war einfach perfekt. Das Personal im Restaurant hat sich deutlich gebessert. Vielen Dank Oktober 2023: Wir waren zum 7. mal in diesem Hotel. Leider gibt es von uns Kritikpunkte. Der Service im Restaurant muss deutlich verbessert werden. Fragen an das Personal brauch man gar nicht erst stellen, da sie kaum deutsch verstehen und selbst die Kommunikation mit "Händen und Füßen" nicht funktioniert. Am Ende gehen sie einfach weg und lassen einen stehen. Das Essen wird wortlos und schnell hingestellt und sich sofort vom Tisch entfernt. Für Fragen oder Getränkewünsche muss man ihnen mehr oder weniger hinterher schreien. Nette Worte, wie einen Guten Abend oder auf Wiedersehen gibt's auch nicht mehr. All diese Punkte waren vor 2 Jahren nicht mal Ansatzweise da. Damals hat man sich noch Wohl gefühlt und, jetzt mehr als eine schnelle Abfertigung. Angeboten wurde auch ein Schuh- Reinigungsservice. Einfach die dreckigen Schuhe Nachts vor die Türe stellen, hieß es an der Rezeption--> hat auch nicht funktioniert (Schuhe wurden 23:30 Uhr hingestellt) Das ist alles jammern auf hohen Niveau, aber ich denke das Hotel möchte zur oberen Klasse gehören, dementsprechend sollte das erwähnt werden. Sonst einen super Aufenthalt gehabt. Zimmer, Spa Bereich, das Essen sowie der Empfang, Perfekt. Wir lassen uns Überraschen ob es Besserung gibt und kommen wieder.

Die Traube Tonbach ist ein Ort zu dem wir schon seit mehr als 30 Jahren kommen. Hier fühlen wir uns wohl. Für uns stimmt hier alles.

Tolles Hotel,beste Küche,toller Service, Spitzen Wellness und Spa Bereich, wenn gewünscht Sternerestaurant, bester Björn 😊

Wir waren als Familie mit kleinem Kind zum Kurzurlaub dort und mein Fazit ist, dass alles unter 5 Sternen eine Beleidigung wäre. Der Aufenthalt war rundherum einfach perfekt. Essen, Zimmer, Service, Angebote, Wellness, Sauberkeit. Nichts davon habe ich bisher in dieser Qualität erlebt. Das Personal ist hilfsbereit, superfreundlich und immer zur Stelle, wenn benötigt. Gekrönt von kleinen Details wie Windeln und dem passendem Wellness-Outfit auch für das Kind. Wir kommen auf jeden Fall wieder.

Hôtel avec un bel espace bien être. Beau petit déjeuner et bon repas. Par contre nous avons été très déçu par le service au moment des repas. Troisième et dernière visite dans cet hôtel.

Toller Service, schöner Wellnessbereich, Mega Frühstück

Service for this type of hotel too slow, not responsive and not pro-active.

Ein Hotel der Extra-Klasse. Super Service und sehr hilfsbereites Personal. Das Essen ist sehr gut. Im Hotel gibt es verschiedene Restaurants bis hin zur Schwarzwaldstube mit 3 Sternen - etwas ganz besonderes.

Immer eine Freude in die schöne Traube Tonbach zu reisen ! Kulinarisch immer ein Highlight Service spitze man bekommt jeden Wunsch erfüllt! Für mich immer ein Highlight im Jahr bleibe 5 Tage komme seit 29 Jahren in die Traube ! Spa sehr empfehlenswert Zuerst ist man geschockt Pediküre 75 Euro habe noch nie so eine aufwendige tolle Pediküre erhalten wie hier in der Traube !!!! Massagen einfach alles top zu empfehlen!! Danke an das gesamte Service Team für den tollen Aufenthalt!! Ist wie nach Hause kommen jedes Jahr Und schön das Herr Deinart alles möglich macht vielen Dank für alles!!!

Immer eine Reise wert, super Service, Umgebung, Wellness und Kulinarik perfekt und für uns einzigartig, Danke

Tolles Hotel und grossartiges Dinner!

Kurz: Enttäuschend, schlechter Service und keine 5 Sterne Superior aber das Essen und der Blick sind gut. Lang: - Nach der Ankunft wollten wir zum Spa und wurden in die falsche Richtung geschickt - Uns wurde zugesagt, dass uns der Fahrzeugschlüssel aufs Zimmer gebracht wird. Wurde er nicht, sondern landete im Hotelsafe - Für einen Nachmittagstee bräuchte es 10min bis überhaupt jemand an den Tisch kam - Der Kellner kannte die Teekarte nicht mit dem Verweis dass er nur Aushilfe sei - Uns wurde empfohlen gerne auch später zum Buffet zu kommen. Gesagt getan. Dann mussten wir feststellen, das manche Speisen nicht mehr nachgelegt wurden. - Der Service war unaufmerksam und überfordert - Auf Nachfrage nach einer Brotsorte wurde uns dies zugesichert. Passiert ist nichts. - Große Handtücher fehlten auf dem Zimmer. Nach Anruf wurde uns das vorbei bringen zugesagt. Auch 4 Stunden später waren die Handtücher nicht da. An der Rezeption war nur ein Azubi der rumstammelte, er hätte es doch weitergegeben. - Eine der Dampfsaunen war defekt ohne Hinweis oder Sperrung an allen drei Tagen. - Keine Begrüßung beim Frühstück. 10-15 min bis überhaupt kam, um einen Kaffee zu bringen. - Kein Bügeleisen/Bügelbrett auf dem Zimmer - Der Junior Chef hat unsere Mängel am zweiten Abend zur Kenntnis genommen und den Wein übernommen. Am nächsten Tag war das aber auch vergessen. Keine Nachfrage oder ähnliches. Davon abgesehen war die Lage und Blick sehr schön, das Zimmer war sehr sauber und die Qualität des Essens war sehr gut. Bei einem Zimmerpreis 449 Euro/Nacht zahle ich am Ende für Qualität und das Extra an Service. Dies war hier nur teilweise gegeben. Und ja Fachkräftemangel & Co sind ein Thema. Nur entweder ich meistere diese Herausforderung oder ich kann entsprechende Preise nicht (mehr) aufrufen.

Für uns ging der Aufenthalt vom 19.11. - 25.11. und der Aufenthalt war absolut topp. Sowohl hinsichtlich Zimmer, als auch Kulinarik, als auch Wellness, als auch die Herzlichkeit der Mitarbeiter. Deshalb haben wir auch für kommendes Jahr schon gebucht.

Die Zimmer sehr in die Jahre gekommen. Der Preis steht in keinem Verhältnis. Auch Schimmbad könnte renoviert werden. Für uns leider kein fünf Sterne Hotel (und wir waren in einigen).Mussten immer sehr lange auf das Abendessen warten, mit Kindern nicht so toll.

Ein Hotel der Superlative! In diesem umwerfenden Hotel stimmt einfach ALLES! Wir haben dort ein herrlich feines Wochenende verbracht. Dort wird Gastfreundschaft gelebt! Wir haben uns dort mit der ganzen Familie getroffen. Das Frühstücksbuffet ist unbeschreiblich! Kulinarische Köstlichkeiten am Abend- einfach großartig! Wir hatten ein herrliches Zimmer- wurden unglaublich freundlich bewirtet und haben nicht nur die Natur sondern auch den wunderschönen Spa Bereich genossen. Das Service Personal ist megafreundlich und flink. Eine beeindruckende Geduld und ein liebevoller Umgang mit allen Kindern- obschon es eine Herausforderung ist weil die kleinen Racker häufig durchs Restaurant flitzen. Danke für ein unvergeßliches Wochenende !!!

We payed a lot of money for 4 nights and this price is absolute nonsense for lack of air condition and small dusty room number with old furniture and hard bed. And I think air condition is a "must have" for hotels in 2020, especially for 5 stars ones. High prices for food also does not help to build a good impression. For this amount of money I can describe the stay in this hotel as ugly experience with good swimming and nice view. This hotel is totally overrated. I do not know how they received 5 stars rating, probably it was 200 years ago. If this hotel remove 3 stars from its rating and divide price tag by 3, then it will make a good impression. Until then my rating for it only 2 out of 5 points.

...primär war ich zum Essen da und das war phantastisch! Recht kurzfristig einen Tisch in der Schwarzwaldstube bekommen und davon überzeugt worden, dass 3 Sterne einfach schmeckbar sind. Vielen Dank!

Licht und Schatten im altehrwürdigen Hotel Traube Tonbach. Ohne Zweifel erhaben das Restaurant „Schwarzwaldstube“, perfekter Service in allen Belangen! Leider hält das Hotel nicht das, was es dem Anschein nach verspricht. Großer Kritikpunkt sind sicherlich die Zimmer: Keine Klimaanlage (im Sommer in der obersten Etage kaum auszuhalten), umständliches Türschlosssystem. Wäre es so teuer auf Karten umzusteigen? Möbiliär wirkt nicht antik sondern abgewohnt. Auf den Glastischchen sieht man jeden Fingerabdruck, TV deutlich zu klein. Keine Nespresso Maschinen im Stammhaus (bekommt man erst auf Nachfrage), Teeauswahl gibt es keine. Kein Bügelbrett (anscheinend Brandschutz) in den Zimmern, auch nicht auf Nachfrage. Der Bügelservice kostet natürlich extra. Im Badezimmer duscht man in der Badewanne (fürchterlich). Zu einem Zimmerpreis von 400-500€ pro Nacht ist das schlicht nicht tragbar. Frühstück: Auswahl wirklich sehr groß und von guter Qualität. Service erscheint wenig motiviert und kann wenig Auskünfte geben. Eine a la carte Süßspeise( French Toast, Waffeln etc.)gibt es nicht, stattdessen wird man mit lauwarmen Pancakes vom Buffet vertröstet. 5 Sterne superior? Schauen sie im Vergleich doch mal ins Adlon nach Berlin:) Wellnessbereich: Schöne, moderne Saunawelt, leider ohne Möglichkeit ins Freie zu kommen. Der Badebereich inkl (Aussenpool) verströmt den Charme einer Kur-Einrichtung bzw eines Freibads in Castrop Rauxel 1970. Zusammengefasst kann ich mir bei dem Investitionsstau nicht vorstellen, wie die Traube Tonbach mit anderen 5 Sterne Hotels mithalten kann..

Traditionsreiches, altehrwürdiges Spitzenhotel mitten im Schwarzwälder Nirgendwo. Service top, Frühstück hitverdächtig, Zimmer sehr großzügig. Da und dort wird künftig wohl noch investiert werden (müssen), aber gut Ding braucht Weile. Das hauseigene Gourmetrestaurant Schwarzwaldstube ist zurecht eines der besten Restaurants Deutschlands. (Besuch im Nov.22)

Das Hotel ist wirklich gut und das Restaurant hat es nach wie vor noch gut drauf. Jedoch müsste das Personal dringend geschult werden. Manchmal war es überfordert und hinzu kam, dass es teilweise zu wenig Bedienungen war. Manchmal wird nicht abgeräumt bzw eingeschenkt und man fühlt sich in solchen Momenten Nicht gut aufgehoben. Beim Personal / Kellner ist meiner Meinung nach viel Nachholbedarf.

!!! WICHTIG !!! IMPORTANT !!! #### TEIL 2 #### ESSEN: -Es gibt VIER verschiedene RESTAURANTS. Wobei es sowohl eine 1-Sterne, sowie eine 3-Sterne Küche gibt. --Restaurant Silberberg: Das Restaurant Silberberg ist das "Hauseigene" Restaurant und befindet sich im Hauptgebäude. Das Frühstück ist einigermaßen umfangreich. Es bietet für die meisten Besucher eine genügend große Auswahl. Nichts besonderes. Das Mittags-Buffet ist sehr klein (ca. 7 Speisen, eine davon warm). Oft enthält es auch einige Salate vom Abendessen des Vortages. Das Abendessen ist etwas KOMPLIZIERTER. An den Tagen MO,MI,DO,FR,SO wird ein Vorspeisen-BUFFET angeboten. Manchmal wird auch ein Nachspeisen-Buffet angeboten. Alle nachfolgenden Gänge finden sich im MENU wieder. An den Tagen DI,SA und an Feiertagen gibt es nur ein Menu. Das Buffet Angebot ist groß und umfassend. Es gibt verschiedene Salate, Suppen. Das Menu dagegen ist eine SEHR UMSTRITTENE Sache! Nur an manchen Tagen gibt es ein Alternativ-Menu Namens "Fit und Vital". Sonst sind die Alternativen sehr beschränkt. An Feiertagen leert sich das Restaurant sehr schnell und man blickt in SER WENIGE ZUFRIEDENE Gesichter. Außerdem werden sehr viele Speisen NICHT ANERÜHRT oder GEGESSEN. !!!FÜR VEGETARIER, VEGANER, LAKTOSE-, GLUTEN-FREIE Ernährung: Die Auswahl ist schon beim Frühstück etwas komplizierter (es kann gut mal sein, dass Milch-Ersatz-Produkte (Hafer, Mandel, Soja) ausgehen). Das Abendessen ist dagegen ein Witz. Das Fit und Vital Menu ist zwar Vegetarisch aber eine weiter Alternative gibt es nicht. Als ATERNATIVE zum Menu kann man ohne Aufpreis zu zahlen nur zwischen DREI VORSPEISEN und ZWEI HAUPTGERICHTEN wählen (jeden Tag das gleiche). KEINE dieser Gerichte sind für Veganer etc. Allgemein ist das Essen oft zu gut gewürzt oder GESALZEN. Zu den Kellnern: Die Kellner sind freundlich und bemüht. Aller Aufwand wird jedoch von einigen Kellnern zunichte gemacht und das FEHLEN der DEUTSCHEN SPRACHKENNTNIS. Es ist eine ZUMUTUNG, in einem 5 Sterne Hotel-Restaurant einen Kellner zu haben, der nicht in der Lage ist, die Gerichte auf einer Karte zu erklären oder Bestellungen mit Sonder-Wünschen entgegenzunehmen. FunFakt: Abgeschätzt bestellen an Feiertagen ungefähr ca. 20-50% der Kunden, Speisen von der Alternativ-Karte. 3 /5 STERNEN (In Bezug dazu, dass es sich um ein 5 Sterne Hotel handelt NUR: 2/5 STERNEN) !!!NUR DIE BEWERTUNG DES SILBERBERG-RESTAURANT!!! UMGEBUNG: -Das Hotel ist mit dem Auto gut zu erreichen und liegt an einem steilen Hügel/Berg. Der Ausblick zur Talseite ist typisch idyllischer Schwarzwald. -Zum WANDERN ist die Umgebung gut geeignet. Es gibt gekennzeichnete Wanderwege und auch einige Hütten. -Der Wald ist außerdem reich an Pilzen -In direkter Umgebung zum Hotel gibt es aber kaum weitere Aktivitäten. 4,5 /5 STERNEN HIER FÜR TEIL 1: https://maps.app.goo.gl/vtDUPNh5daTgdiEH9

Wir hatten hier einen sehr schönen Aufenthalt. Die negativen Beiträge bezüglich des Service kann ich nicht bestätigen. Zwar wusste beim Frühstück einer der Kellner den Unterschied zwischen Sojamilch und Vanillemilch nicht, aber es gibt schlimmeres. Wir kommen gerne wieder.

!!! WICHTIG !!! IMPORTANT !!! #### TEIL 1 #### HOTEL/SERVICE: -Es gibt ZWEI GEBÄUDE: Das Haupt-Gebäude ist ALTMODISCH. Das Neben-Gebäude liegt auf der GEGENÜBERLIEGENDEN STRAßENSEITE und ist MODERN. Beide Gebäude haben ihren eigenen Luxus-Stil. Das Neben-Gebäude ist jedoch NUR durch ÜBERQUEREN der STRAßE erreichbar. Alle Aktivitäten (Sauna, Wellness, Restaurant, etc.) sind im Hauptgebäude. Teilweise ist das Hauptgebäude ein wenig umständlich aufgebaut, sodass der Weg von der Lobby zum Zimmer nicht direkt beschritten werden kann. -Das Personal versucht größtenteils sein Bestes, dem Kunden zu helfen. Personal ist FREUNDLICH und spricht größtenteils Deutsch, Englisch und teils auch Französisch (trifft nicht auf Kellner zu siehe "Essen"). Außerdem wird zB. angeboten, kostenlos 2 mal am Tag die Handtücher auszutauschen. -Das Hotel bietet folgende Aktivitäten an: WASSERGYMNASTIK morgens, Sportkurse, geführte Wanderungen, Fahrrad-Touren, etc. -Das Hotel besitz eine eigene Vinothek. -Für Kinder gibt es einige Sonder-Aktivitäten -PARKPLÄTZE sind am Hotel auf 3 Arten zu finden: Das Hotel bietet ein Parkhaus oder einzelne Garagen (inklusive Parkservice) für eine PREIS von über 10€ pro Tag. Als Alternative gibt es einige Parkplätze, hauptsächlich an der STRAßE verteilt. Diese sind ausreichend gut, solange man einen Parkplatz findet. 4,5 /5 STERNEN ZIMMER: -Hauptgebäude: Doppelzimmer: Zimmer bietet ausreichend Platz für bis zu 3 Personen (auch genügend Schränke). Die Zimmer haben einen altmodischen, hölzernen Look Das Bad ist sehr sauber und SCHIMMELFREI (Dusche-Badewanne-Kombination). Sehr UNBEQUEMER kantiger TOILETTENSITZ. ABZUG sehr SCHWACH oder defekt. Die Sitzmöglichkeiten sind ein Sofa, ein Sessel und ein Stuhl. Das Bett für eine 3. Person wird aus dem Sofa gebaut und kann nach Wunsch tagsüber wieder zusammengeklappt werden vom Personal. Jedes Zimmer hat einen Balkon. KEINE KLIMAANLAGE. -Nebengebäude: Doppelzimmer: Zimmer sind größer als im Hauptgebäude. Die Zimmerausstattung ist deutlich moderner gehalten. Das Bad ist größer, modernen und OFFEN. 4 /5 STERNEN SAUNA/SCHWIMMBAD/FITNESS: -Das Hotel besitzt einen großen Außenpool; einen mittelgroßen Innenpool; ein mittelgroßes, flaches "Sportschwimmbecken"; ein kleines Kinder-Becken; ein Whirlpool -Die Sauna ist groß. Sie beinhaltet 7 Saunen, inklusive der beiden Dampfsaunen. Außerdem gibt es hier ein weiteres Schwimmbecken und einen weiteren Whirlpool. Es gibt jedoch nur ZWEI AUFGÜSSE pro Tag (um 5 und 7 Uhr nachmittags). Außerdem kommt es immer wieder zu leeren Handtuch-Regalen. KINDER sind leider auch keine Seltenheit auch wenn sie laut Regeln nur mit Begleitung der Eltern die Sauna betreten dürfen. Die Saunen selber dagegen sollten für jeden Geschmack etwas bieten (45-90°). Der Ruheraum ist trotz seiner Größe oft voll und dann auch schnell NICHT mehr GEMÜHTLICH. Die eng nebeneinander liegenden Betten nehmen auch viel Privatsphäre. Der 2. Ruheraum liegt leider im Durchgang zwischen Schwimmbad und Fitness. -Der Fitness-Bereich ist nicht groß, aber bietet für die meisten genügend Möglichkeiten aktiv zu bleiben. Außerdem bietet der Raum moderne Geräte und eine voll-verspiegelte Wand. Leider kann auch dieser Raum schnell zur Stoßzeit voll werden. -Insgesamt ist der Wellness-Bereich modern, sauber und gut gepflegt. 4 /5 STERNEN HIER FÜR TEIL 2: https://maps.app.goo.gl/MdThReTD2QFUpbhy7

Alles gut aber wlan nicht gut. Zimmer schön ,Pool auch Essen gut. Das Spa ist auch sehr gut. Die Musik im Silberberg is Bombe. Eines der besten Hotels die ich kenne! Die Bar hat sehr gute Cocktails. Der kids Court ist sehr gut.

Sehr herzliches Hotel, man versucht jeden Wunsch seiner Gäste zu erfüllen, alle sind sehr freundlich, es ist absolut empfehlenswert für Familien mit Kinder.

This spa hotel is truly exceptional. The saunas, steam rooms, and pools are immaculate and well-maintained. The Michelin-starred restaurants offer exquisite cuisine, and the wine selection, featuring wines from various regions, is impressive. A delightful experience overall.

Alles war rundum sehr gut (Zimmer, Essen, Wellnessbereich), leider fällt der Service stark ab. Es gab eine Vielzahl an Missverständnissen, die mMn und wie von den anderen Bewertungen hier bereits angedeutet auf eine nicht ausreichende Ausbildung zurückzuführen ist. Grundsätzlich war die Kommunikation mit dem Personal schwierig, insbesondere im Restaurant. Ein paar Beispiele: kein guten Morgen beim Frühstück, kein auf Wiedersehen oder ähnliches. Bestellung Kakao mit Sahne und es wird nur Sahne gebracht (?), Bestellung beim Abendessen Brot mit Butter und es wird nur Butter (?) gebracht. Grundsätzlich wurde einem beim Abendessen das Essen wortlos (!) ohne ein guten Appetit oä vorgesetzt, die Kellner wussten auch überhaupt nicht, was sie da gerade servieren. Das Buffet beim Abendessen war ca 1h vor Schluss schon zur Hälfte leer gefegt und viele Speisen konnten nicht mehr probiert werden, First come First serve (?) etc etc Unterm Strich sind es viele Kleinigkeiten im Service die in der Summe und der Vielzahl aber einen negativen Beigeschmack hinterlassen haben und deutlich von 5* Niveau entfernt sind. Da wurden wir in in einfacheren Häusern deutlich besser und vor allem herrlicher bedient. Zumal über Missgeschicke leicht hinweg zusehen wäre, wenn die Reaktion entsprechend freundlich ausfallen würde. Fehler passieren und eine einfache Entschuldigung würde oftmals ausreichen. Wir hatten das Gefühl, dass einem zum Teil der eigene Anspruch auf Perfektionismus im Wege stand und die Herzlichkeit darunter gelitten hat. Ein letztes Beispiel: wir gehen morgens von unserem Tisch an das Frühstücksbuffet, kommen wieder und es sitzen fremde Leute an unserem Platz. Unser Namenschild wurde von der Kellnerin in die Ecke auf die Fensterbank "geworfen", anstatt dessen stand nun das Schild der neuen Herrschaften auf unserem Tisch. Denen hat ihr alter Platz nicht gefallen und sie wollten einen Tisch am Fenster, also hat die Kellnerin kurzerhand unseren Tisch abgeräumt, samt unserem gesamten Frühstück und Kaffee, den Sie 1 min vorher erst gebracht hatte. Sehr unangenehme Situation für alle, die Kellnerin musste unseren Tisch natürlich wieder neu eindecken und neuen Kaffee bringen, was sie sichtlich genervt gemacht hat. Ein einfaches Entschuldigung und das es ein Missverständnis war gab es nicht, es wurde dann den Rest des Frühstücks auch nicht mehr mit uns gesprochen. Unterm Strich muss man sagen - hier muss dringend nachgeschult werden, wir hatten den Eindruck, dass an der Ausbildung gespart wurde und / oder das Service Personal zu früh auf den Gast gelassen wird. Integration finden wir gut und wichtig, aber grundsätzliche Deutschkenntnisse müssen vorhanden sein. Ich kann dem Kellner beim Frühstück nicht jedesmal minutenlang erklären, was ein Kakao, Rührei etc ist. Wir werden gerne nochmal wiederkommen und hoffen das die hier geäußerte Kritik, auch von anderen Hotelgästen, ernst genommen und ausgebessert wird.

Weithin bekanntes 5 Sterne S Hotel. Leider war der Service nicht der Kategorie entsprechend. Unpersönlicher Empfang. Im Restaurant beim Frühstück und Abendessen und am Pool sehr eingeschränkte Bedienung. War sehr ärgerlich. Zimmer im Kohlwald modern und sehr ansprechend. Empfehlenswert. Alles in allem stimmt das Preis-/Leistungsverhältnis nicht (mehr). Schade!