Hotel Restaurant Pfaff Triberg in Triberg im Schwarzwald

Regarding the restaurant only: The food was good, though far too expensive for what it was. However, the wait staff are why I would never recommend this restaurant. The wait staff seemed bothered and impatient with us being there. My fiancé was not even finished with her food when a waitress came by and took both of our plates. Afterwards, all of the restaurant’s staff sat down to eat at a table while we sat with no plates and no way to pay our bill since no one was checking on the customers. Of all the restaurants we have ever been to across Europe, I can easily say this was our worst experience. Do yourself a favor if you are reading this review, find one of the many other restaurants or cafe’s in the area. There are many welcoming people in Triberg, the staff of Pfaff are not among them.

This review concerns the restaurant only. We stopped for lunch on a very quiet, rainy Tuesday in December. The food was passable taste-wise, though I found hairs in my meal, and everything was severely overpriced. The service - the reason for this review - was awful. Our waiter behaved as though we were inconveniencing him by being there. He took our order, brought the food, and then vanished. Another employee came by and, without asking, reached across the table and whisked away my half-full plate while I was still eating. She hurried to clear our table. This was seemingly because she and three other employees - our waiter included - decided to go on their lunch break at the table across from us. There were only about two or three other occupied tables, so the place was hardly busy. Yet we were rushed through our meal, and then never received a check. We put on our coats and simply waited to pay. In summary: Hotel Pfaff’s Cafe & Restaurant is overpriced with comically rude waitstaff. We can’t speak on the hotel, but if you’re hungry - find another place to eat in Triberg!

Typical tourist economy. Each guest probably only comes once anyway. Completely overpriced, poor service and a goulash soup from a wholesale can for €10.70. No thanks…

I have never had such a bad room and breakfast!!!!!!!!!!!

Very well located, right in front of the waterfall, a little plus for the effort to speak French from a member of staff

I ate in the Hotel Pfaff restaurant several times over the years. I heard ownership changed hand recently. I always ordered the trout which is so far has been always fresh. This time around besides fresh, it was also tasty. The Black Froest cake was very popular on the day of our visit. It was good but I prefer the one made by the previous owner. The only negative was the price which was on the high side.

The best bar in Triberg!!! The location and location were exceptional, the staff were helpful and courteous throughout our stay. Thank you for the wonderful experience!

The waiter was lovely, the cakes were marvellous. The best place in Triberg.

Excelent waiter, cakes were delicious (especially black forest cake). I suggest it a lot

Good evening, today a group of boys and girls with their teachers, Italians from a school in Rome, were shivering from the cold on a trip to Freiburg, and the bartender, a very friendly person, opened the shop to offer them hot chocolate to warm them up to keep. I don't know this kind gentleman's name, but I really wanted to thank him on behalf of myself and the entire high school. signed by the father of a student.

Unfortunately, the Black Forest cake wasn't tasty, the cream tasted almost rancid, and you couldn't taste the kirsch at all. Café from the fully automatic machine. Price too high - almost €12 for both. Interior very nice, service was nice too.

The most welcoming and good bar in the whole Black Forest, I recommend the hot chocolate and cakes. The staff is very kind and loving.

Great cakes, the waiter was so nice and good music as well. The best place of Black Forest

I was really satisfied to stay here!!! I had the best service of my life, I recommend you try the black forest cake which is spectacular!

Excellent staff and great service. Best bar in the whole Black Forest

Really welcoming and pleasant place, super friendly staff, highly recommended!!!

Very good bar-restaurant. Excellent food and staff.

Unfortunately I can't say anything about the rooms as we were only in the restaurant. The food was very tasty and wasn't heavy on the stomach. The service was friendly and quick too. You should expect around €30 per person.

We only came here for the restaurant so can’t comment on the rooms but we loved the food! The pork schnitzel was perfectly cooked and the fries were perfect. You get a lot of food so the price was reasonable and we ended up splitting the dish. We also tried the black forest cake and it’s better than I imagined. I don’t like cherries in my food, but the cherries used in the cake are slightly tart which goes great with the cake and whipped cream. The cake was a light treat and we would’ve eaten another slice if we could’ve stayed longer. The restaurant was quiet and the gentlemen assisting us knew English and helped us with the menu. Great spot for food and I’ll come back here the next time I visit.

German charm in a local setting. Small menu with great choices. Service is excellent and the food…well off the charts

We went there for dinner today. The waitresses were very friendly. None of us really enjoyed the food. Very little, and overpriced.

Unfortunately, the food was neither good nor cheap. Game not well done, vegetables not good, sauces have no taste and almost everything is canned and not fresh. At prices like these you expect a little more. Absolutely not recommended in Triberg. Service was okay although as we were leaving we saw a waiter eating a customer's salad with his hand.

We didn't like it at all. The price was very expensive for what the cakes and coffee were. The waiter had no desire to serve or talk to tourists. It really is much more worth going anywhere else since Triberg is close by.

Unfortunately the food doesn't match the price. The deer goulash for 30 €: Spaetzle was really very bad. Not homemade, no taste and hard Sauce for the meat with no taste

Excellent dinner with wonderful hosts. Can't recommend it enough to visitors. Definitely get the apple strudel!

The hotel rooms are clean, breakfast great, food great and very friendly staff

Today we ate and drank there with a bus full of passengers, but every time we come here the same whining that “the internet is not working” so they do not give you the opportunity to use your debit card. All companies within a radius of 50 meters can do this, except Pfaff. And that has been going on for a year now...

I visited this restaurant based on positive reviews. It did not live up to expectations. The host ignored us initially then when we finally realised we should seat ourselves he asked us to move into the back area for another family. We were too slow to agree with for his liking and his annoyance was palpable. We found a different table then were told we could only order from the ‘afternoon menu’ (from 14:00-18;00) even though the times were crossed out on the menu. Staff seemed impatient and irritable even though it was pretty quiet with tourists. We went across the road to Landgasthof zur Lilli where had an excellent meal with friendly efficient service.

The owner/manager was so racist. Although there were free tables, at least a few of them, she said there was no free table. We even agreed to take the cake where she said I won't give the cake outside. Overall behavior was downright unwelcome and rude. Never again!!

The service is very friendly, but the food ranges from bad to ok depending on the dish

After a walk we stopped on the terrace for a drink. The card was thrown on the table, without a friendly welcome or eye contact. It took about fifteen minutes before we could order drinks (from a different server) and then it took another fifteen minutes before we had drinks. In addition, there was a box with loud rap music on, which did not fit the atmosphere. Finally, we could not pay for our voucher with the pin, because the amount was too small (€12.50).

Ok, so I messed up my reservation. I meant to book a stay for two night fri-sat. I ended up booking thur-fri. When I didn't show up on time, the owner called me and helped me out by blocking off an extra room for Saturday, didn't charge me the cancelation fee for the original booking, and was nothing but wonderful and pleasant the entire time. It a beautiful little spot right next to the waterfall, with picturesque views. The restaurant is also amazing with lovingly prepared local dishes. The staff is incredibly attentive and I would highly recommend this to anyone traveling the black forest as it is right in the middle and you can get out to anything you want to see or do in a short time. 10/10

Der Service war mittelmäßig.Ich hatte das Hirschragout unter welches leider Gulasch vom Schwein gemischt war.Sehr unschön.

Two of us had dinner one evening in August, outside. Service a little slow and not very accurate. Prices perhaps a little higher than average but the only comparison we can make is with another restaurant which however is more than 5 km away. We took the schnitzel which was perhaps the least expensive dish. Even though we were outdoors, some customers who were smoking allowed the smoke to reach us; obviously it's not the restaurateur's fault but perhaps banning smoking outside wouldn't be a bad idea. The location is on the main street of Triberg. We had dinner and left immediately for the reason stated above

Après avoir visité les cascades et admiré les coucous (horloges) avons décidé de déjeuner dans ce restaurant bien placé, joli et avec une belle carte. Avons opté pour la belle salle intérieure, moins chaude et moins bruyante que la terrasse. Les assiettes de chasse étaient belles, bonnes et copieuses surtout en pleine période "chanterelles". Très bonne découverte donc

We visited the restaurant, not the hotel.

Beautiful place and super friendly staff!!!!

The most expensive piece of Black Forest for €7.20 without kirsch but by no means the best I've ever eaten... It's a shame... I think it's very exaggerated, mass instead of great 🤷🏽‍♀️

The food was an absolute disaster. Spaetzle and deer ragout are barely worth 10 euros. And that for almost 32 euros. The other three food was also borderline. If you want to use this food to get customers to come back, you would have to close the shop after a month.

We sat at the terrace to have lunch and the smell there from the WC downstairs was disgusting. Very unfriendly staff, the waiter threw us the menu without even saying „hello“. We stood up and ran away as quick as possible! PS: the prices there are as expensive as those of a good restaurant in Zurich, I have to laugh, it‘s a tourist trap!

We just wanted to eat something there (on the website, as well as at the entrance to the restaurant, there was a note saying "warm food throughout"). We were immediately greeted by a service person with the following words: "That's enough, we have a break".

Dear owner, please invest in customer service. We entered for a coffee and slightly repositioned one table in the terrace to be out of sunlight. The waiter looked upset at us as if we killed someone. We left without ordering for a more friendly place, with the waiter promptly repositioning the table (under the sun). Goodbye.

My friends and I stopped at the Pfaff cafe. We each ordered a different dish and we were not disappointed. The food was outstanding and plentiful. Classic German fare...yummy black forest cake and the apple strudel

I can't rate this as a hotel. But the restaurant does. This time I'll start with the service; there's still some room for improvement in terms of friendliness and attentiveness. The food is OK. The ambience is a bit old-fashioned, but perhaps that's intentional. The restaurant is influenced by tourism. This can also be seen in the funny notice of the menu outside in the masonry. Photo follows. Here please look at the turkey schnitzel and what meat it is made from.

We went there for lunch because the other restaurant in front was full. We went in without looking at the menu because it was a bit late and we didn't want to miss lunch. The prices are very expensive and the quality is very poor for the price they charge. The amount is also a bit fair for this price. The service was ok.

Location great... right at the entrance to the waterfalls and still quiet in the middle of the center... food super delicious! Very friendly staff - always courteous The rooms are ok, Parking situation a bit difficult Otherwise cute hotel, perfect for a weekend.

Je kan het Zwarte Woud niet bezocht hebben zonder het Schwarzwalder gebak genomen te hebben. We komen hier terecht om het te testen. Het terras ligt leuk aan de weg en aan de entree van de waterval. De dienstdoende ober heeft nog niet zijn dag. Hoewel hij tegen ons wel vriendelijk is moeten met name de Amerikaanse toeristen het ontgelden. In Amerika is het gebruikelijk dat je naar een tafel wordt gebracht (being seated). Het groepje Amerikaanse toeristen verwacht dat hier ook maar in Europa is dit vaak niet het geval en ga je gewoon ergens zitten. Ze vragen tot 3 keer aan de ober of ze echt zomaar ergens kunnen zitten. Dan is hij het blijkbaar zat en zegt hij "Egal wo Scheiße!". Dat kan natuurlijk echt niet! Shame on him. Maar goed dan het gebak. De cheesecake is prima maar het ging mij om het Schwarzwalder kersengebak en die is....voldoende. Geen hoogvlieger maar goed eetbaar. Wel wat aan de droge kant. Geen topper, het kan echt beter en voor 7,20 per stuk mag het ook wel beter. Verder valt op dat de prijzen erg fors zijn. Triberg is nogal toeristisch door de plaatselijke waterval en de koekoeksklokken maar het zijn nou ook weer niet bepaald de Niagara Falls die hier liggen. Met 5,30 voor een kop thee en 4,30 voor een kop koffie doet dat anders vermoeden in ieder geval. Positief puntje de heer die binnen de bestellingen verzorgd, hij is zeer vriendelijk en dat maakt het dan nog een beetje goed. Werk aan de winkel voor deze zaak!

You can tell that they don't have to try because the tourists come anyway, my husband had spaetzle that was very bad, they just poured cream sauce over it. So really nothing special. The tea was quite good (there was loose tea), service was friendly

We went to eat at a restaurant. Service and food good. The dog is welcome and the waiter even brought water for the dog, which I greatly appreciated.

I loved the whole vibe of the stay, I travelled from India and stayed here for 2 weeks.the owner sir Oliver was just the most humble person to meet . The room service was at its best and clean. The food served is very clean, hygienic and delicious. I did share my Indian food with them and was a epic experience together. Anyone looking for a perfect stay ,this is the place in Triberg.do bring in your Indian food ,they love it lol 😂

So for the capital of the Black Forest cake, we were disappointed. We found the sponge cake dry and we missed the kirsch. Presumably adapted to the general public's taste? Very unfortunate. The view was great, there was a good place to sit on the terrace and the staff tried hard to accommodate the influx of visitors. About the prices. Yes, Triberg is a tourist attraction and you pay €23 for 2 Black Forest kirsch and 2 coffees People have to live on something.

Overall nice restaurant. The dishes are generous and well presented. 35€ per person.

Waited over 30 minutes for a menu which didn’t arrive. The waitress came across as plain rude and continued to serve other people who came in after us, leaving g us at a table covered in dirty dishes and cutlery. Ended up leaving as just sick of the wait. What a disappointment to an otherwise lovely area. Go elsewhere!

I was only there to eat, which tasted very good. Service top. Finding a parking space is a problem, as is the case everywhere else

The welcome was good and friendly. The rooms are not great, but fine for a night. However, the price is on the high side, especially for the period we were there. Much is closed in the village in the spring. We also ended up having dinner in the hotel restaurant, because nothing else was open (on a Monday). That was fine, no more and no less. Unfortunately no breakfast, the cook was not present in the morning.

We waited for 10 mins to be seated without being acknowledged. We then sat at a table covered with dirty crockery for 20 mins without being acknowledged. We moved to the next table which was clear and asked for a menu, in German. The server said yes and then walked past us another five times without bringing us a menu. After seeing her serve people who had come in long after us, we left. 10 mins waiting and 26 mins sitting and didn't even get to see a menu, even though by the time we left there were plenty of free tables. Other people around us were complaining that their orders had been forgotten and the server seemed to be making excuses to other tables. Not recommended!

We had lunch here today and were extremely satisfied. The waiter was very friendly and prompt. The food was very tasty. We both had asparagus with homemade hollandaise. Worth every penny. We only found the drinks a bit overpriced. Still, thumbs up and definitely recommended.

Phenomenal food, pleasant service, very convenient to shopping, parking, and parks

Unfortunately we had the most awful experience: hotel didn’t open the door to let us in. So we stayed out in the rain and drove another 5 hours. We warned the hotel about late arrival and they confirmed. However, nobody was there and nobody picked up the phone.

Caution! Tourist trap! We stopped by on the way through and (also based on the rating) ended up at the Hotel-Restaurant Pfaff. Unfortunately we were disappointed overall. With already high prices that could compete with the Bavarian capital, the portions were very poor (4 sticks of asparagus, 4 small potatoes and around 100 g of fish for almost €30). Our order was also taken incorrectly twice. In the end the food was mediocre at best. I would therefore advise against visiting the restaurant and recommend driving 5 km further to the next town. This does not represent a review of the hotel.

We just sat downstairs in the cafe. How are these “juicy discounts” possible just because you pay with Crypto/Bitcoin? 🤔

Only visited the café or outdoor area! Service was okay. Location is practical, unfortunately prices are completely excessive, at least for the quality of the cake and the size of the children's portion of nuggets (5 or 6 pieces, handful of fries €11). In the Black Forest cake, €6.80 each, the kirsch was completely forgotten in terms of taste, which is a real shame! There's a better way to do it, you can still offer class even with masses.

Reached a little late around 830 pm so there was a smaller menu. We had the schnitzel and vegetable pasta. Beer was cold, Food was good and the service was friendly. Nice looking place close to the waterfall entrance.

We had lunch here and it was super delicious. The portion was good, the taste was excellent. The homemade hollondaise sauce was extremely good. What bothers us a bit is that here as well as in many other places you can't pay with a card, or you can only pay for a certain amount.

Restaurant, The menus are disrespectful in 2024 and at such steep prices. Staff was ok. The water prices border on rip-off. Location is nice, right at the entrance to the staircase to the Triberg waterfall.

Nice place, in a central position. Good food, venison stew. Kind waiters but one star for the service because too much and too long to serve, eternal waiting times between one dish and another, perhaps more staff was needed.. ..anyway for the location and the food I recommend....

Sono stato al ristorante oggi 26 aprile. Ci siamo seduti e ci è stato portato un menù. Abbiamo chiesto aiuto circa la composizione dei piatti e ci è stato detto di usare GOOGLE TRANSALTE …..Ci siamo alzati e indignati ce ne siamo andati

Good German food and friendly operator.

Very nice staff in the restaurant, food was really not good for this price. The chef was also very friendly but I really can't recommend the food in the restaurant.

Zentrumsnah direkt an Strasse . Parkplatz schwierig. Zimmer war leider kalt also nur 12 Grad . Geht gar nicht.

Ich trink wirklich gerne (wenn ich in dieser Ecke bin) das Bier der Brauerei Alpirsbacher. V.a. das Spezial oder Dunkel. Auch wenn 7 € für die Halbe schon halbwegs unverschämt sind, das war es mir wert. Wenn ich mir dann beim Bier aber das faschistische AfD-Remigrations-Geschwafel vom Wirt/ Chef anhören muss, dann vergeht es mir! Da wird das Bier sauer und ich werde es auch. Und wenn es die letzte Kneipe auf Gottes Erdboden ist: Nie wieder!

I went to the restaurant only and it had really nice music and ambiance, the food was also good.

I stayed in this beautiful hotel during my trip to Triberg/Black Forest in December, the hotel is located in a place that has stunning views of black forest and the waterfall. Our room was a cozy haven, decorated with festive touches. The hotel surrounded by the great view of the snow-covered valley and waterfall was like something out of a postcard. The bed was so comfortable, and the washroom was clean. The Hotel is located in an incredible location. The waterfall is just stepping away, the majestic Waterfall plunged into a gorge, its thunderous roar creating a dramatic backdrop to my entire stay. I spent hours strolling along the scenic paths, mesmerized by the Alps cascade and the crisp mountain air. The hotel restaurant has served some mouth-watering local cuisine. I enjoyed the black forest cake which tasted the best, the veg platter was delicious, and the portion was huge. The hotel also has a bar with a calm atmosphere, where I enjoyed after a day of exploring the Black Forest. They have a crafted beer that keeps us warm in the chilly weather. They have a minibar like a vending machine where you can take beer whenever you need it and pay later. I also enjoyed walking around the hotel, Cuckoo Tower, and the museum, and there are plenty of shops in the area for local shopping. The hotel gave me the pass which covered the ticket for the waterfall, museum, and the bus without any fee. I must mention the hotel Manager (Oliver), he is truly a professional and gave me a lot of details about where to go, and what to visit and was available on calls to assist even when I went out for sightseeing. Thank you, Oliver, you have mastered the art of serving the guests incredibly. Saying goodbye to Friberg was bittersweet. I left with hearts full of warm memories and a new appreciation for the magic of the Christmas holidays in the Black Forest. If you're looking for a place to experience genuine hospitality, stunning scenery, and festive cheer, then look no further. It is indeed your gateway to a Black Forest Christmas you'll never forget.

Ich war mit meiner Familie dort im Restaurant essen, 1das Ambiente war ganz angenehm, und die Lage ist auch echt mega

wow!!! wirklich dankbar diese netten Menschen an so einem wunderschönen Ort getroffen zu haben! sehr sehr guter Service! und Das Essen!!! Mhhhh.... ein Gaumenschmaus... ich verstehe die weniger gut bewerteten Kommentare nicht. aber meistens war es ja wegen der warttezewit. und das muss man erstmal hinbekommen, so viel zu tun zu haben, dass jemand warten muss.... also sind diese Bewertungen auch nur eine Bestätigung, das es ECHT KLASSE! ist!!!!! sensationelll!!!!!!!! danke sehr!!!!!

Great atmosphere and service. Staff very friendly toward our children and accommodative. The food was very good. I had a fried whole trout that came with salad and potatoes. Nice selection of local beers. Would definitely go again if we were back in the area.

Best Hotel in this area 😍 we had a lovely stay in Triberg and the local Family that runs that hotel is realy friendly and helping, find your way around. The Restaurant/Café in the entrance has amaizing food, and you realy need to try the black forest cake there, hand baked...

Wir waren sehr enttäuscht. In der Hoffnung, nach den guten Bewertungen eine gehobene gutbürgerliche Küche vorzufinden (was dann auch den sehr gehobenen Preis gerechtfertigt hätte), wollten wir "gut" essen gehen. Die Auswahl war sehr überschaubar, ausser viel Fleisch mit Pommes gab es noch den Fitnessteller, das war die Variante Fleisch mit Salat statt Pommes und einen veganen Teller - veganes "Fleisch" mit Pommes und Salat. Leider konnte uns der Kellner nicht sagen, woraus dieses bestand (irgendetwas mit Kartoffeln). Die Rostbratwurst (mit Pommes und Salat), die wir dann bestellten, hat nie einen Rost oder eine Bratpfanne gesehen. Obwohl die Wurst von einem guten Metzger war, wurde sie in der Fritteuse graufrittiert. Das auf der Karte extra angepriesene Eis gab es nicht, wir entschieden uns für eine Schwarzwälder Kirschtorte zum Dessert, die mit zerlaufener Sahne und Fertigboden für 7 € pro Stück eine Schande war für jedes traditionelle Schwarzwaldrestaurant.

Heel lekker eten, leuke plek, leuk personeel. Het eten is typisch Duits. Aanrader! Als je op zoek bent naar een gezellige plek waar je rustig en warm kunt zitten dan is dit het.

Wir besetzten den letzten Tisch und wurden prompt bedient. Getränke nach ein paar Minuten. Frische Pfifferlinge mit Rösti und SchniPo nach gut 30 Minuten. Alles frisch und sehr lecker. Und das immer freundlich, bei vollem Haus mit teils wirklich schwierigen, ungeduldigen Gästen. Top Leistung.

Slechtste plek om te gaan zitten na het bezoeken van de watervallen. De Schwarzwalderkirsch torte was niet goed en smakeloos en droog, de cola was vies en smakeloos, de apfelstrudel was niet vers. Personeel zeer zeer onvriendelijk, duurde zeker een half uur voordat de bestelling opgenomen werd. Vreselijk, onvriendelijk en gericht op zo snel mogelijk de tafels weer vrij hebben. Personeel heel brutaal tegen andere gasten die wat wilde eten “Heb je tijd genoeg? We zijn niet snel” Ook na het betalen van het gebak hier geen dankjewel tot ziens niks, je werd met de nek aangekeken en ze zagen je liever gaan dan komen. Zeker een afrader.

Gewoon goed, niet meer en niet minder, vlotte bediening. En de prijzen zijn normaal. Je kan niet missen met daar te gaan eten. Leuk en gezellig interieur.

Super lecker, tolle Stimmung - Musikwünsche und Tanzeinlagen! Erstes Lokal am Platz! Fragen sie noch Oliver - er ist eine sehr zuvorkommende Bedienung!

The food was great, the service was great, the view outside was great and just as good when we moved indoors. The waiters English was better than ours. Can’t fault the place

Wir wurden mit den Kindern sehr freundlich empfangen und auch der Hund war sehr willkommen. Essen war hervorragend und alle sehr freundlich.

War sehr voll. Trotzdem gute Bedienung. Super Forelle, Wildschweinrücken und Hasenkeule. Der Vegane Wrap war sensationell. Gerne wieder. Ab jetzt unser Stammlokal. Dunkles Bier und super Weizen. Danke.

Wir saßen die beste frische Forelle meines Lebens und der Hirsch war auch super. Das Bioeis und auch der Biokaffe war eine tolle Überraschung. Danke auch für die tolle Bedienung!

Si avez du temps à perdre, il s’agit de l’adresse idéale! Nous avons choisi ce restaurant à la belle devanture juste en face des chutes pour prolonger notre visite de Triberg. Au compteur: 15min pour qu’on daigne venir nous donner une carte, 25min pour un coca et une bière, 60min pour les repas (qui ne cassent pas des briques), obliger de se lever pour régler car le serveur n’avait « pas le temps de passer »…. Bref… horrible

The food was good and fresh. We decided to stop and get something to eat after vising the Triberger Waterfalls. While the food was amazing the service was kinda slow. To be fair, we decided to sit inside while the rest of the guests sat outside. It was a nice summy and warm day but we didn't want to deal with bees and any other bugs. Other than that it was super yummy.