Hotel Neptun in Rostock

There were a few mistakes at breakfast, but that can happen. The rooms were absolutely clean and nicely furnished. There were many attractions and areas, but they were always crowded. Overall, a nice and large hotel with a beautiful sea view.

A very nice hotel. Sea view from every room. Excellent and varied food and drinks, many regional products.

We felt completely at ease in this hotel. The staff were consistently very friendly and attentive. Our room was modernly furnished and offered a wonderful view of the sea – simply magnificent! The breakfast selection was extensive and left nothing to be desired. We also booked the evening buffet and a four-course menu, which had a different theme each night. The buffets were always varied, beautifully presented, and delicious. I would also like to commend the staff for responding to my suggestions in a friendly manner and addressing them promptly – this made us feel valued as guests. The service staff were always attentive, helpful, and efficient. One small suggestion for improvement would be direct access (e.g., via elevator) from the hotel lobby to the parking levels, which would further enhance convenience. As an idea for a special highlight: A shanty evening with sea shanties would perfectly complement the hotel's North German flair and would surely delight many guests. Overall, a very enjoyable stay – we would love to return!

Great location, good and comfortable rooms with sea views. Unfortunately, the service is no longer up to standard.

We had a wonderful weekend at the hotel. Everything was perfect. We were surprised by the predominantly young staff. And the view...

The stay was a wonderful experience all around. I haven't had such delicious food in a long time. The ambiance is delightful. All the staff are very friendly; we felt very comfortable.

Simply the perfect vacation! Amazing views, beautiful, clean, and well-maintained rooms, and incredibly friendly and welcoming staff throughout the hotel. A generous breakfast served until noon, and parking available – always a plus for us! Thank you so much to the entire team for a wonderful stay ❤️

My wife and I stayed at this hotel from October 8th to 12th, 2025. I booked a double room on the 9th floor, including breakfast and one dinner. The price was €1180.00 plus tourist tax. Use of the sauna and swimming pool was included. If we had wanted, use of the fitness room would also have been included. Unfortunately, I had to pay a high parking fee for my car. At the Neptun Hotel, it costs €25 per night. Parking in the parking garage opposite costs €18 per night. This is a common problem in Warnemünde. The hotel is well-equipped and has very competent staff. The rooms are very clean and have showers. Breakfast was extensive and fresh. It couldn't be better. For the dinner we booked separately, we could choose between a set menu or a buffet. We chose the buffet and were very satisfied. With such a wide variety, there was something for everyone. In the evening, we enjoyed several long drinks in the bar area, accompanied by live piano music. Overall, we were very satisfied and would gladly book there again. I recommend choosing a room on a higher floor, as the view is fantastic.

I stayed at the Hotel NEPTUNE in Warnemünde from Saturday to Tuesday. Officially a 5-star hotel, it felt more like a good 4-star hotel to me. My room on the 12th floor was modern, clean, and had an incredible view of the Baltic Sea. The view gets really nice from about the 10th floor upwards, and from the 15th floor onwards, you can no longer see the parking lot. The small window in the shower is a particularly cool feature; you can look out while showering. The service could be improved. At check-in, I only received my room key, no explanation of the facilities. I had to ask for all the information myself; there was no tour. This is annoying, especially when you've paid a lot of money for a 5-star vacation. The spa is lovely, with several saunas, a pool, and a fitness room. I had a back massage, a facial, and a full-body massage. The masseurs were very friendly. The SkyBar is a highlight; the cakes are fantastic, but you should definitely make a reservation if you want to sit by the window. Breakfast was great with a wide selection of fruit and bread. Overall nice, but the service didn't live up to 5-star standards.

A decent hotel, although I don't understand the hype. Friendly, yes, but that's about it. The lobby lacked light; everything felt dark. I felt there was a lack of explanation regarding the services included in our booked package. For example, where to get the welcome cocktail or when the best time to go to the café was. We had to ask about everything or call ourselves. We had half-board twice, one of which was the buffet, which was really delicious 😋, and the other a set menu. The food, in my opinion, didn't live up to the standards of a 5-star hotel. The boiled potatoes looked shriveled and were very spicy for me. I didn't even know potatoes were supposed to be spicy. The massage included in the package also left much to be desired. But we were told beforehand that it would only be a superficial massage. Breakfast was definitely the best part, even though it included some day-old rolls. For me, the hotel was disappointing, unfortunately.

A truly beautiful, perfect hotel.

I'd gladly stay again. But please choose a room far away from the elevators. They are very noisy. Excellent evening buffet.

We stayed at the Hotel Neptun in August. It was the perfect vacation. We would like to thank all the staff. Room… perfect Service… perfect Breakfast… perfect Spa… perfect One tiny drawback… the parking garage. We would love to come back.

We were there from Thursday to Sunday 😍 It was really lovely and we'd love to come back. All the staff were very friendly, everywhere we went. The bar was fantastic in the evenings; the girls and guys did a great job 👌👍 We hope everything stays as good as we enjoyed it there. See you soon!

Hello dear Neptun Hotel, my husband and I have been married for 24 years. We've known each other our whole lives. My husband used to come to your hotel with his friends on their mopeds, and the doorman always let them in. That wasn't a given back in the GDR days. On October 31, 2025, my husband turned 60, and we decided to spend this special day with you, as we've never actually stayed overnight at the Neptun Hotel before. 😊 For years, we've been coming to your restaurant and for coffee, as we live only 30 minutes away. We've had wonderful days with you, visiting the Broiler Bar, the Sky Bar with our guests, and the wine bar with our friends. It was simply wonderful ♥️. We are so grateful for the wonderful time you gave us. You have fantastic staff. They are so welcoming. Anyone who complains about little things should stay home. There's nothing to complain about here. ... P.S. I'm also a restaurateur 😁🙋‍♀️

We had a very pleasant 3-day stay at the Hotel Neptun. No one can control the weather, but the wellness facilities, the restaurant, and the fantastic view more than made up for it. We can't understand some of the reviews, neither the negative nor the positive ones. We stayed at the hotel during the GDR era, in the Skybar, at the rotisserie, and even in the same room for our wedding anniversary, and we weren't exactly bigwigs. I would still like to offer one small suggestion: I find scrambled eggs from a packet unacceptable for a 5-star hotel. Kind regards.

Great hotel, excellent staff at reasonable prices

We only visited the Panorama Cafe. Reservations weren't possible. We had to wait in line to get a table. The view is great, the rest of the food was okay.

We spent New Year's Eve at the Hotel Neptun last year, and it was sensational! The staff, the food and drinks, and the room decor left nothing to be desired. The New Year's Eve party was fantastic! Summary: Nothing to complain about.

We went for coffee. It was amazing up there. If you're looking for a gift certificate for friends and acquaintances, this is worth the money.

First of all, I'd like to mention that we absolutely don't consider ourselves the target audience for this hotel, as we're under 30, definitely far too young compared to the rest of the guests. The hotel is definitely geared toward the 60+ age group, and you can tell that in many places. SERVICE: I'd like to highlight the positive aspect here: the staff was exceptionally friendly and accommodating, as I would expect from a 5-star hotel. However, what disappointed me in terms of service is that they still charge exorbitant prices for drinks from the minibar. In times of flat-rate drinks and inclusive offers, this could be packaged much more pleasantly. I'd rather pay €20 more per night, but then everything is included. It just has a strange aftertaste, paying €5 for 0.5L of water and €4.20 for a 0.2L Coke... ROOMS: Unfortunately, I have to mention a few things here that I didn't like so much. The rooms are very well laid out and very comfortable in size. Of course, the view from the 15th floor is absolutely fantastic and can hardly be topped. However, for me, the rooms are not up to the standard of a 5-star hotel. The sinks weren't really clean, there were deposits and dirt everywhere, and an unpleasant odor from the drain. This could be due to a lack of cleaning, or because everything is a bit old. The same applies to the balconies. The balcony floors and railings could definitely use an upgrade. The paint is already peeling off. New paint and something modern, as well as attractive cladding on the balconies, would greatly improve the overall experience. The beds were comfortable, but also very worn, and you can see from the sockets and switches that everything is a few years old. Regarding the TV, we found it odd that, although it's a smart TV, the smart TV functions are locked, meaning you can't log in with your own streaming services and are limited to the conventional TV program. DOG: Since we had our little four-legged friend with us, I'd also like to say something about that. There are two dedicated dog areas, and I think that's absolutely fantastic. In a time when many people are more likely to have a dog than a child, and many older people also have dogs, that's a fantastic offer. The rooms are equipped with two bowls and a towel smelling of treats. We thought that was really great. The general service was also great, and all three of us felt very welcome. OTHER: Parking the car in the hotel's own parking garage is ridiculously expensive at €25 per day... for me, it's the same issue as the minibar. You could also simply hide the prices in higher room rates, thus creating a more pleasant and, above all, more transparent pricing experience. The breakfast was very extensive and we enjoyed it very much, even though the table allocation was very poorly handled, so we found ourselves returning from the buffet to find our table taken... But here, too, it's very clear that young people aren't the hotel's clientele. The selection of vegan alternatives is very limited (neither of us are vegans or vegetarians, but we wanted to mention that here), and all the dishes tend to be hearty, which is especially popular with older guests. Unfortunately, we can't comment on dinner, as we found €55 per person for the evening buffet a bit too expensive, and we were very rudely turned away at the Broiler restaurant with the statement, "We're sold out for today and have no more broilers" at 6:30 p.m.... All in all, we thoroughly enjoyed our stay, but we wouldn't return until some modernization and a rethink of the pricing policy. I think that young people, or those who prefer something more modern and contemporary, would be better off at the Aja next door or at the Hotel Hohe Düne.

We were at an event in the event room adjacent to the Neptun Hotel. As we left the event, we went to the front entrance and politely asked over the speakerphone if they could call us a taxi while we were standing in the cold. The receptionist then said, "I'm sorry, we only order taxis for hotel guests," and left us standing in the cold. I found that quite unprofessional and, well, how should I put it, just plain horrible. Maybe the receptionist isn't to blame, but management could consider doing something about this, right?

We visited the café on the top floor and were delighted by the excellent facilities and the welcoming atmosphere. The panoramic view of the promenade, the beach, and the sea is truly priceless. You feel very comfortable in the café. The staff create a pleasant atmosphere. The food and drinks on offer, especially the cakes and tarts 🎂, left nothing to be desired. We would be happy to come back.

Totally crowded, the sky bar has a fantastic view, prices are astronomical, probably due to the building's height, but the service is overwhelmed. The gooseberry tart for €8 wasn't fresh anymore, but the cream puff for €14! was good. But they won't be seeing us again!

We were just there on the terrace to have coffee.

Yes, a great hotel. Very accommodating and a great atmosphere. We had a very special encounter today on German Unity Day. A married couple (around 80 years old) came to breakfast, she well-dressed and with red lips, he in a suit and tie. They looked like the East Germans who used to be allowed into the hotel. We ordinary citizens could only see it from the outside.

Our family went to the Panorama Restaurant for coffee ☕️. The service was commendable; they brought me a new piece of cake because I didn't like the one I ordered. Thank you again for that. The iced coffee could have been a little more zingy. It was made with very strong coffee, and the cream on top was slightly crumbly. Perhaps a little bit of caramel syrup would make it taste sweeter. Otherwise, the service has improved a lot over the past few years.

The location is really very good. The hotel is showing its age but is very well-maintained and clean. The bathroom smelled unpleasant. We ordered room service breakfast. Unfortunately, our choice was not taken into account. For a 5-star hotel, I had hoped for more quality. The spa area was very good.

I have been a regular guest at this hotel for over 30 years. What makes this hotel special is its location and the view from the rooms. I have also compared the service over the past few years and the quality of the offerings with other hotels on the Baltic Sea, in Warnemünde, and worldwide. I would particularly like to evaluate the development in recent years. It is disappointing. The gap between price and performance is widening. In my observation, the quality of the breakfast has continued to decline and does not meet the standards of a 5-star hotel. I was particularly shocked by the room reservation. Despite repeated attempts to request a callback, this was not forthcoming. This was necessary because special requests cannot be answered in an online booking. Options such as a view of the pier now cost 60 euros, unclear whether this applies per night or the entire stay; this was not available before. Special requests, for example, table reservations, have not been granted, at least for me, in the last three years despite citing a wedding anniversary. Over the past three years, Hotel Neptun has made it clear to me what kind of service is unheard of in Germany. But that's not the case. There are also good alternatives in Warnemünde, except for the view of the Baltic Sea. As a regular customer, I'm therefore not eligible for the program and prefer the Caribbean or Southeast Asia. My review may be influenced by frustration with the behavior of the reservations department, but it's generally accurate.

A must-visit for us every year! Very friendly and courteous service from arrival to room service, as well as an unparalleled view of the promenade, the beach, and Warnemünde itself! Nothing can be added to this review in 2023 either! New Year's Eve 2023/24 was another highlight for us. Dancing in the Skybar with great acts and a very good menu. We visited twice in 2024 and will definitely be back. There are no compromises in the friendliness of the staff or the service. They have certainly managed to maintain and improve the standards of the past many years. This is also, and perhaps, due to the training of many young people with foreign roots, which we would definitely consider a positive. However, there was one aspect we didn't quite like. We think the new uniforms of the service staff are completely out of place at the "Neptune"; they should at least be critically reexamined. Finally, we would like to mention the following: We have been traveling with our pet for many years and are therefore always accommodated on the 15th floor. At this point, we would like to express our special thanks to Ms. Amfeld and the rest of the team, who always make our stay on "your" floor so pleasant. Thank you so much! Our stays at the Neptun in 2025: February/September/New Year 2025/26. We simply feel at home here. Thank you so much to the entire team!!! Best regards from Großpaschleben and see you soon Manuela & Tino Nowak

This hotel is located solely because of the Ostalgie (nostalgia).

Wonderfully located for the price and worth a visit at any time of year.

We had room 613, the side facing the teapot. The air conditioning, ventilation, and heat pump units below our room made sleeping impossible at night. Unacceptable humming and buzzing. One could certainly install a soundproof wall supported horizontally on low columns.

We had a wonderful week at the Hotel Neptun. The rooms were very clean, and the view was breathtaking. The staff in the restaurant, reception, Sky Bar, bathing and massage areas, and the porters were simply fantastic! Thank you so much for the wonderful vacation, we'd love to come back.

Highly recommended, right on the beach.

A 5-star hotel that unfortunately lives up to its reputation. The location is beautiful, and all the rooms have a sea view. We found our room and the hotel to be clean. Families aren't really the clientele these days, and the service only partially draws attention to special children's items (cutlery, booster seats, children's buffet) - a real shame, because how would a guest know about such things on their first visit. The food, unfortunately, was nothing special, and some of it wasn't labeled. The parking garage is incredibly cramped. We consider it a good 3, max 4-star hotel in Germany. Individual requests, even months in advance, couldn't be accommodated... Value for money, definitely not there for us.

Absolutely Everything is just right here!

Completely overpriced for what is offered there

The rooms and furnishings are a bit dated. The location and view are excellent. The service was very good. The food was plentiful and also very good.

- Very friendly reception - Excellent breakfast buffet, even better is breakfast served in your room. It costs an extra €8, but I would do it again! - Direct beach location + spacious promenade - Parking spaces in the parking garage are also suitable for SUVs, but the exit between floors is very narrow, so follow the marked lines and it will be no problem! - No air conditioning, hence only 4 stars for the room Conclusion: Absolutely recommend this hotel! PS: Of course, there were minor deviations. But they weren't worth mentioning for me, because people work here!

The Skybar is truly fantastic. It offers a fantastic view over Warnemünde. I'd love to go back.

-Full-service hotel with excellent restaurants and bars, and breakfast -Beautifully furnished room, even with binoculars for a special panoramic view -Convenient reservation and rental of a private parking space in the hotel's own parking garage -Hotel in close proximity to major attractions If you want to see the sea and be treated to a special experience, you have to stay in the panoramic corner room!

We had a heavenly breakfast at the Hotel Neptun today! As always, it was delicious and, thanks to Claudia, very funny! Super attentive service! Thank you so much, we'll be back!

Top view, perfect location on the beautiful beach of Warnemünde, F&B excellent, SPA Thalasso - simply wonderful

A modern, top-class hotel steeped in history. A prime location. Magnificent view.

Great hotel, right on the beach and promenade.

We stayed at the Hotel Neptun one night before our cruise. We had a wonderful stay. The staff was very friendly, the room was large and very clean. The service was perfect and absolutely appropriate for a hotel of this class. The breakfast was delicious and the selection was extensive. The location right on the beach is, of course, fantastic. I highly recommend the hotel. Many thanks to the hotel team for the wonderful stay.

We had a wonderful time upstairs in the Panorama Café. The service was first-class. They even opened the sky for us. That was truly amazing. Coffee with a view of the starry sky.

If you want to eat really good broiler, you can't miss this place.

We are delighted to have the opportunity to visit the hotel more often. The service is consistently excellent and begins upon arrival with the service of the car attendant. The reinvestment of resources in and around the hotel is also striking. The extremely young team of service staff is a real asset and gives guests the feeling that they, too, are thinking and planning for the future.

I can definitely recommend the hotel. The location is great, right on the beach. The food is good and plentiful, although the coffee takes a bit longer. You're seated, demand is high, and you also have a beautiful view. The service is sometimes a little slow, but friendly. The entire staff is also very friendly. The breakfast has a wide selection, fresh and good. There should be something for everyone.

We wanted to redeem a voucher that had expired. Since the prices had increased, we were naturally willing to pay the difference. Unfortunately, the Hotel Neptun is unable to accept expired vouchers. I expected more from a five-star hotel. Being from Rostock, the disappointment is even greater. We always celebrated past events like our prom, passing our vocational training, and milestone birthdays there. Now I can say with certainty that this won't happen again.

There were two things. I found the queue at the reception very inappropriate. The price-performance ratio was no longer right. Standing in line to check in or even just to ask questions is inappropriate. Cleanliness needs to be taken a bit more seriously. Even the tops of the cupboards and the notice boards need to be wiped down. The bathroom, too.

We were satisfied with our stay. There are a few points of criticism. We had booked a parking space at the Neptun hotel. We entered the driveway with the license plate number scanned, but couldn't get out again. How is that possible? We raised the issue at reception twice. I can get into the parking garage, but not out again. The barrier didn't open, even though our license plate number was registered in the system. Another point of criticism from us is the table occupancy at breakfast and dinner. Solo travelers and couples block/occupy tables for four. The staff should take a look at this. It simply can't be right. There was no space available; there were three of us, and we had to sit at a table for two. In the room/bathroom, it would be nice if the shower gel was refilled when it ran out. Cleanliness was good.

Very cozy atmosphere and the cake selection was very good and it was very tasty I can recommend it to everyone

I first stayed at the Hotel Neptun in 1975. I have always been satisfied and would gladly return.

We had a lovely stay, and there was a lot going on in Warnemünde that weekend. We really enjoyed that. The special treat in honor of my husband's birthday was also a highlight of our stay.

If anyone's wondering why the wind is still making noise in the room even though all the windows are closed, they should look behind the radiators. Mine had a vent there, probably from the GDR era, that couldn't be closed anymore. It'll be interesting in the winter. Then I always left a sign on the door saying that no one needed to clean. When I returned, I realized the sign was gone. When I asked, the cleaning lady said yes, the sign was there, but I cleaned anyway. Huh, normal? The food was okay. It wasn't a highlight. If you wanted to enjoy the view from the 19th floor in the evening, everything was closed. The bar and even the smoking area.

A highly recommended hotel all around, also for our meeting week.

Great hotel with a heavenly view right on the beach. Perfect for a wonderful short break!

The contact with Mr. Zöllick during the BGN event was very professional and pleasant. The porter's assistance was very helpful, as we both have mobility issues, so thank you for that. The location is truly fantastic, with a sea view for all guests, and the breakfast and dinner are very plentiful and delicious. Always worth recommending, especially the Panorama Cafe. Thanks to the entire Neptun team.

A beautiful hotel with excellent service! Parking right next to the hotel, clean rooms, and a beautiful view from the room. Our room was on the 15th floor. Dogs are allowed and very welcome. The breakfast buffet leaves nothing to be desired. We'd love to come back!

A very well run but expensive hotel, all rooms have sea views

Check-in was handled quickly, papers were handed to us without any mention of the hotel's facilities and offerings, not even breakfast was mentioned, no drinks were offered while waiting, and no mention of the bar was made (in international comparison: the service could be improved).

No A/C. You'll roast on hot weather.

Very nice rooms, both large and small. Very friendly and accommodating staff. The breakfast in the Sky Bar was delicious, and the view is outstanding, whether of the Baltic Sea or the harbor.

A great hotel in a prime location, friendly staff and a pleasant atmosphere.

An evening with music at the Sky Bar on June 28, 2025 – at least for those who knew how to dance to it. The evening's music selection was generally good – at least on paper, or you go there expecting to hear and dance tango, waltz, etc. In practice, however, you often felt like you were a guest at an event you'd accidentally stumbled upon. The DJ seemed to have a special talent: He fulfilled individual customer requests, but 90 percent of them couldn't dance to them. If he had three good songs up his sleeve, he would immediately switch back to music for professionals, and the dance floor was left to them. He had already cleared the bar before midnight. People under 60 were already leaving before ordering or after their first drink. Our neighboring table was occupied five times, alternating between short breaks. For the competitive dancers and professionals present, it was undoubtedly a celebration. The routines were spot on, the figures were brilliant – you could almost have thought you were at a live elimination dance tournament. However, those who came with less ambition or simply for the joy of movement were more likely to be treated like amazed extras. A better atmosphere can be expected at milestone birthdays, when little Kevin plays the DJ for Grandma. Conclusion: A high-quality evening – albeit on a very specific channel that the majority of guests unfortunately don't receive. So, if you're not a professional dancer and you're visiting the Sky Bar, you're in for a tough time. But if you enjoy senior tea dances as a spectator, this is the place for you. We were extremely disappointed.

The location is unique; every room has a sea view. The rooms are nicely furnished. The service in the spa area and the room service were very good 👍. We were disappointed with the meals. We had breakfast and dinner. The breakfast buffet was quite simple. We're used to better, even at hotels with fewer stars. The biggest disappointment was dinner. Here, the menu was geared towards the mostly older guests; it resembled a health clinic buffet more. The vegetables lacked any seasoning, and the fish and meat were swimming in warming containers. Unfortunately, some of the gentlemen at the reception are still at the level of 40 years ago, during the best of the GDR times, and they have a certain arrogance; you have to wait in line to be assigned a table. The service staff in the restaurant was very attentive.

Unfortunately, the quality and cleanliness of the rooms have declined considerably. There is dust in many places where you touch or involuntarily look during your stay. This applies to the bathroom, balcony, and room. The only other rooms we stayed on were on the 19th floor. The flooring there looked repaired and heavily used. In general, the entire hotel, as far as we used it, seemed old, not unkempt. It might not necessarily be noticeable to 80-year-olds, but for me the hotel has unfortunately lost a lot of its charm. Starting with the staff for luggage and car parking. That was practically unavailable to us because there was just one man left for the peak arrival time of 3 p.m. and departure time of 9:50 a.m. And my impression is that the reception also played a part in this. As a long-time guest of the hotel since 1999, with various addresses due to professional reasons (Wernigerode, Heidelberg, Rathenow, Premnitz), I don't want to speak ill of my father, Mr. Achim Brückner from Schöne Ecke 28, Wernigerode, who had already visited this hotel as a Genex guest in the late 1970s to the mid-1980s. I also don't want to diminish the services of the many other employees, who also treated us with their hospitality in the hotel bar. But over the years, the price/performance gap has widened considerably. I find it particularly regrettable that the hotel shows little or no appreciation for particularly long-term guests. It is sad for the Neptun Hotel that the term "regular guest" is only used in the form of frequent flyer miles. Especially since these guests predominantly do not finance their visits through employment subject to social security contributions.

Highly recommended! Excellent cuisine, great service. A fantastic view of the sea from all rooms. From here, you can go on wonderful hikes or "just" lie on the beach. A boat tour is also tempting. You can cycle to Kühlungsborn. Numerous shops invite you to stroll. A visit to the fish market is always worthwhile.

We stayed at this hotel for four nights and booked half-board. The location could hardly be topped. After a friendly welcome at reception, we checked into our lovely room. It was located on the upper level of the building, offering a fantastic view of the sea and Warnemünde. The rooms have balconies and are very modern. Everything was clean. The friendly, courteous, and hard-working cleaning staff deserve a special mention. Bathrobes, etc., for the spa area are provided. We opted for the buffet for breakfast and dinner. The selection was very extensive. The food was delicious, and the service was attentive and friendly. A coffee and a slice of cake in the café at the top is highly recommended! There are plenty of parking spaces. Thank you for the great vacation!

As always, we were very satisfied with our stay. From booking to check-in, breakfast, dinner (buffet and menu), wellness and massages, the obligatory visit to the Broiler Bar, and even the little birthday treats, everything was perfect for us. Thank you very much

We had a lovely two days and received a warm welcome. We had a fantastic room with an amazing view of the beach. The dinner was fantastic, with only one small drawback: I think a drink could have been included. The breakfast was unique; there was so much choice, I've never seen it at any other hotel.

The hotel is great! The food is so-so! The view is fantastic!

We stayed here from June 8-14, 2025. The room is very cozy, bright, and the beds are comfortable. The bathroom is very clean. Beautiful view from the 6th floor, room 609. The daily water aerobics at 8 a.m. was simply fantastic! Great trainer! Breakfast was always plentiful! The Bircher muesli, porridge, fresh strawberries, and pancakes were particularly good! Excursions to Rostock, Heiligendamm, Kühlungsborn, Graal-Müritz, Darß, etc. Warnemünde also has a beautiful hiking trail along the coast. Café Panorama is an experience! The Broiler and Weineck Restaurant are top-notch! Thank you so much, Hotel Neptun! ♥️

A BIG THANK YOU FOR THE BEAUTIFUL MIDSUMMER PARTY IN THE SKY BAR! THANKS TO ALL THE STAFF FOR THE PERFECTLY ORGANIZED PARTY! PROFESSIONAL, CAREFULLY SET TABLES, A FEEL-GOOD OASIS! AN UNFORGETTABLE, BEAUTIFUL EVENING! GREETINGS TO ALL STAFF AND STAY HEALTHY! SEE YOU SOON!

The best hotel on the Baltic Sea, in terms of architectural style and location. Excellent architect. Highly recommended. Room amenities/service and view are top-notch. The in-house cakes (many varieties) are very good. Overall, I would book again for Warnemünde. —— Addendum: Visited again in June 2025, completely impressed again. Very good staff service, exactly what you would expect from a first-class hotel. Oh, and the hotel's "Broiler" restaurant is definitely worth a visit; the grilled chicken with fries is delicious.

Unfortunately, the price-performance ratio here isn't right at all. The breakfast was excellent, but otherwise, I wouldn't recommend it...a lot of money for nothing. Please don't stay at this hotel again.

great location, everything perfect!

Cool hotel, good service. Nice view. Make sure you have rooms facing Warnemünde (costs extra) but the view is fantastic.

The positive first, the view is very nice and the "Broiler" is also highly recommended, but the rooms are a bit old and not worthy of a 5 star hotel. The breakfast is okay but average, the same applies to the wellness area. Parking spaces are rare and overpriced. We have now visited the 3rd hotel in Warnemünde and sorry, but the Neptun only makes it to 3rd place, so even the history and visitors of the past can't tell much.

We expected more. I know this hotel from my childhood with its outstanding service and loving guest care. Unfortunately, much of this has fallen by the wayside. The hotel appears to be “out of date” in many places, the rooms were not in good condition, some were poorly maintained and the price-performance ratio in the F&B area could also be improved. The breakfast offerings were good, but there are better alternatives to the à la carte restaurants in Warnemünde in the immediate vicinity. The rooms are carelessly cleaned, bed linen hasn't been changed once in 5 days, towels and bathrobes have holes in them. This does not correspond to a 5-star hotel. Complaints are not sufficiently acknowledged. Of course the location and view are unique, but it's a shame if the management rests on its laurels on the A-location. There is still a lot of room for improvement for a hotel in the luxury segment...

We were there from May 1st. until May 4th guests of your house and have visited you for the first time. We really enjoyed our stay with you. We found your employees to be very friendly and attentive throughout. We enjoyed your heated pool and gym. Here, too, the employees were very well qualified. This is not a given. The breakfast buffet left nothing to be desired. The room we booked was very clean and well equipped. We'd love to come back.

I can recommend it without reservation. This is the place to vacation at the highest level in Warnemünde. Watching the cruise ships approach from the corner room at 7:00 a.m., then taking a swim and then having breakfast on the 19th floor. That's something...

Rating is based only on experience in the fitness area. Here you are very rudely asked to leave the area if you are not wearing the appropriate footwear for the employee. He also didn't want to compromise. It's a shame, but it really detracts from the overall successful stay.

Were here for Sunday brunch. Polite service, very good selection of food but unfortunately, as is often the case with a buffet, some things were dry and overcooked due to the long time they were kept warm

Bad service, employees at reception seem listless, you don't feel welcome. Breakfast buffet is more appropriate for a 3 star hotel. There is no egg station, no vegetable juicer, the coffee is tasteless. Our room was dirty, dusty lamps, dirty carpet.

Everything was great, every year.

A few days ago my family and I had dinner in the Broilerbar of the Hotel Neptun. Since it was quite full we had to wait until a table was free. We spent the waiting time in the lobby of the hotel. Since our son (2 years old) was quite bored, he played with brochures that were on display and distributed them on the floor. Suddenly a woman came up to us, roughly grabbed his arm and said, "Hello, can you stop that?" What right does this woman have to touch our son? I think her name is Mrs. Buller, supposedly the deputy hotel manager said to us that we didn't have our children under control. This arrogant and conceited person cannot judge that at all. Our son just played, wasn't loud and didn't run around the lobby screaming. Adults who know how to behave are welcome here, but families, especially with small children, are out of place here. I don't know whether Ms. Buller has children, she has probably forgotten that she was once little herself. It wasn't possible to have a clarifying conversation with her, she wouldn't let you finish and was of the opinion that she would have to ban us from the house if we couldn't behave properly. What kind of disrespectful person is this. I will immediately cancel the rooms reserved for this summer. But I don't think Ms. Buller cares. I'm seriously considering whether I should report this woman again.

A hotel that is getting old! Except for two unfriendly waiters (under all circumstances), the staff was very friendly! The food was very 👍good❗️

Just great, a nice hotel with a great location. We felt very comfortable, a great view from the balcony, delicious breakfast and we also really liked the spa area. And the discotheque in the Sky Bar is highly recommended. Friendly staff everywhere, we had forgotten something in the cupboard and after a short consultation it was sent to us, great service! Thank you for that. We'd love to come back.

Very friendly staff, beautiful view of the Baltic Sea, very good breakfast, very good wellness area, good swimming pool, daily water aerobics (sorry, I don't know on the weekend). Good, uncomplicated transit to the train station.👍I liked it

Nice hotel with a great location. The suite on the 16th floor guarantees great sunsets and breathtaking views. However, the Neptune has lost some of its exclusivity. For these prices you can and should expect more. Breakfast on the 19th floor is great with the view. But not the quality and selection. There wasn't even Camembert or anything like that. We have 45 fried eggs on the day of departure!!! Waited minutes. It's quicker in the hostel. And you have to pay an additional €20 per person if you don't live in the suite. Service staff very friendly. Absolutely! But the service quality is more like 3 stars. I'm sorry, you worked hard for that. For example, on the day of departure, the previous person's sausage, etc. was in the fridge... No one was interested in the note. WiFi is good, but not particularly powerful. Everything is unacceptable in the price league. I think we'll go somewhere else soon.

I wasn't staying in the hotel, we wanted to go to the café, which was unfortunately closed. As a result, I cannot provide any further information.

The hotel is fantastic the location the view. The staff, whether room service, at the reception or upon arrival, everything was great

We decided to take a short trip to Warnemünde and spend a night at the Hotel Neptun. We have not regretted this decision. The room was simply a dream, the view from the corner panorama of the sea and the beach promenade couldn't be beat. The breakfast selection is hard to beat. There is something for every palate and I almost forgot that the Grillstube Broiler is a must for every Easterner and a thank you to the nice team (staff)

Wonderful view and wonderful coffee & a sweet “little something” Tip: This only works with a reservation

Stayed at Hotel Neptun for the first time. Beautiful house with everything that goes with it. The highlight was the breakfast upstairs on the panoramic floor.

A great hotel where everything is just right!