Hotel "Haus Hainstein" in Eisenach

A really very nice house. Nice, tidy rooms that are very comfortable. The staff is very friendly and the food is also very good. We were there on business and also used the conference room. Everything fine! The location is of course phenomenal because the house is at the foot of the Wartburg, which can be reached on foot in about 30 minutes.

Had dinner there with the family in the restaurant and was really impressed! The food was really tasty and the portions were good. The atmosphere is rather old-fashioned but very nice and the view of the castle from the terrace is really great.

We are very satisfied. The location of the hotel is perfect for us. Quietly located but still central. Very close on foot to the city and especially to the Wartburg through the forest access directly at the hotel. Our room had a wonderful view of the Wartburg and the forest. It wasn't very big, but it had a lot of charm. Everything was clean and tidy. The service at the reception and at the meal is very good. Everyone is very friendly and accommodating. The breakfast buffet is manageable. There is enough of a lot, but not in excess. Scrambled/fried eggs and salmon are freshly prepared and served upon request. This means less waste is created. I like it. Personally, I missed a few little things for breakfast but with three stars you can't expect everyone to get everything they want. Overall it was very good and I was full too. Flexibility is everything. We can highly recommend the hotel. The view from the Wartburg to the hotel and vice versa is beautiful.

Very tasty food. Spacious rooms. Super nice staff. Really recommended.

Ideal for exploring the Wartburg and Eisenach

Authentic hotel directly opposite the Wartburg. Arrival a bit challenging, because if you arrive on foot from the train station, you first have to climb the mountain to the hotel. But this route is worth it because it partly leads through a district with beautiful old villas. You should be good on foot. The hotel itself is an old, architecturally exciting building. The furnishings of the rooms also have a corresponding flair. The bed is comfortable, the bathroom is modern and the view of the Wartburg Castle opposite is unique. A morning walk to the walls, about 1.3 km away, is worth it. The breakfast is good, the service is nice. Espresso is priced a bit too high - but perhaps you also pay for the ambience of the terrace (with a view of the Wartburg). The most critical thing to consider is the seminar rooms: some of them are too small and they heat up quickly in the summer. At least air conditioning in some of the rooms can help.

Very nice hotel. Restaurant with a first-class view of the Wartburg. Recommended

First to the positive: The view of the Wartburg is truly unique! Unfortunately, the negative points clearly outweigh the negatives: 1. the pricing tends to suit a 4-star hotel, thanks to the Genius discount it was “affordable” 2. the room is clearly getting old and you can see clear signs of wear and tear 3. the heating was gurgling, it wasn't warm, hopefully this will work for the coming guests in the colder season. 4. Cleanliness of the room was rather satisfactory, the smell took some getting used to, the wet room was absolutely small and dirty 5. the friendliness of the staff at the reception is rather poor Conclusion: The next stay in Eisenach will not be at Haus Hainstein! I wonder if there are any significant differences between the rooms? How else can there be so many positive reviews?

hotel The view of the Wartburg and the direct access to the forest are really great. Unfortunately it's not that easy without a car, you have to hike quite a bit up the mountain and there are no buses there. But the view and the walk through the beautiful residential area make up for it. The house is a bit old-fashioned. Unfortunately, the extension in particular wasn't that nice and the hallway was reminiscent of a retirement home. The room there was okay. The main house seems to be very nice and many rooms have a great view. There is an infrared sauna for 2 people, perfect for warming up in the evening. The location makes it very quiet at night. restaurant The breakfast buffet is okay. It offers a wide selection of sausages. The cheese and bread selection could be better. The fresh egg dishes are nice. There are no vegan alternatives. The restaurant's menu consists mainly of home cooking. Vegetarian dishes are difficult to find, and there are no vegan options. The cheese spaetzle were quite fatty and tasted more like sour cream than cheese. That's why we preferred to go down into the city. Overall, the hotel is worth it because of the location. If you feel like hiking, it is the perfect starting point. Drinking a coffee on the sun terrace is really nice. The audience tends to be older, and we didn't see any play options for children. The staff was very friendly.

Very nice hotel, with a wonderful view of the Wartburg. If not directly from the room, then from the breakfast room. Our room, with a small separate room with armchairs, was spacious. The ladies from reception, restaurant and housekeeping were very friendly and helpful. However, access to the hotel is via small, sometimes narrow and steep streets. The breakfast was good, scrambled/fried eggs were freshly prepared upon request.

It was just great. We rounded off an eventful visit to the Wartburg with a final dinner together at the Hotel Hainstein. It was just great. Staff very accommodating. With the view of the Wartburg and the Bismarck Tower, it was difficult to head back home. We enjoyed this stay to the fullest. Many thanks again to the extremely friendly staff. Something like this doesn't happen very often. It invites you for further visits.

Great view of the Wartburg, attractive meeting rooms, Friendly staff, Good service that responds to individual wishes, Good value for money,

Great hotel for a short stay in Eisenach. The hotel is located a bit outside the city. Returning from a walk to the city is quite a challenge, because the road leads uphill. Parking spaces are a bit scarce. Accessible to people in wheelchairs, but due to the location of the facility, probably only for motorists. The common space is impressive. Some guests have the privilege of having a view of the Wartburg from their room. Good varied breakfasts. Nice restaurant with terrace and winter garden. Fast internet.

Slept 2 nights in this beautiful, historic hotel in June 2023. The road there is a bit steep and tight, but that does not detract from this great stay. A beautiful terrace with a view of a lower forest and the Wartburg (where you can walk through the forest with a brisk walk uphill in about 20/30 minutes). The rooms are very spacious and equipped with everything necessary. Lovely bed and shower. The breakfast buffet was generous and very tasty. Sometimes a bit of a long wait due to few staff when we were there. The atmosphere is quiet, cozy and homely. We will definitely come back here!!

Fantastic view of the Wartburg, delicious food

We spent wonderful days at the Hotel Hainstein in August this year. The room was cozy and clean. The breakfast was perfect and plentiful. Despite Corona, we had a very nice time! We would be happy to come back. However, only when the political situation in this beautiful federal state has fundamentally changed.

The positive preliminary: The hotel has a really good location. If you can walk easily, it takes about 20 minutes to get to Wartburg or the city. Parking spaces are available and are free and sufficient. The breakfast buffet was good, the view of the Wartburg from the sun terrace was phenomenal. The food in the restaurant in the evening was tasty. The ladies at reception and in service were all very friendly. The negative points: Checking in from 3 p.m. is ok, but even checking in earlier without checking into a room was not possible. Checkout for this was at 10 a.m.... The room was old-fashioned, the windows hadn't been cleaned and the blackout curtain was a bit dirty. The floor creaked and overall everything was very noisy. The bathroom was quite narrow and the ventilation hadn't been cleaned for a long time. There was no room service the day after we arrived. Sockets are in short supply. Unfortunately, there is no air conditioning and when the outside temperature was over 30 degrees, even ventilation didn't help much.

Wonderful location, you can walk to the Wartburg in about 20 minutes. Unfortunately, the access road has hairpin bends, cobblestones and a 9% gradient. The walk into town and from town to the hotel was steep and strenuous.

Staff very friendly, rooms great, service okay. Breakfast was okay, a salad (meat or egg salad) was missing. A piece of cake would also be good. The journey is very bumpy "the road probably dates back to the time when the Wartburg was built 🤣😂.

The hotel is on the edge of the city, but once you're there, the view of the Wartburg is great. The way there is no longer because. It was great to have breakfast outdoors with a view of the Wartburg Castle!

We stayed at Haus Hainstein for one night (3 people July 15/16, 2024). When we arrived at the house/reception around 6 p.m. we must have had a bad time. Not that we expected an "exuberant reception" - but if I declare this as a "cold, sterile greeting", I'm probably still being polite. Most of the time you are asked in a friendly way: "How was the trip" - "Did you have a nice day" - or nice that you are here... - none of that - well. We booked by phone - the single room and the "suite" were ready...! So get into the elevator and go to the 4th floor. As previous reviews showed, the rooms were furnished in a "very nostalgic" way - there was considerable damage to the furniture - of course the floorboards in the corridors and also in the rooms creaked...but we knew that it was an old building - so this no point of criticism! The bathroom was clean at first glance - anyone who is at loggerheads with their optician has an advantage here. Upon closer inspection, the shower had significant deficiencies in terms of cleanliness, there were mold stains and traces of mold in the corners and on the hinges...which could probably be described as questionable even in a 3-star hotel - especially since one succumbs to the impression when looking at the bill to have lived in a 4-star hotel. The fittings in the shower only partially “gleamed” with chrome - verdigris was unmistakable in many places...not that great. People of "larger size" probably don't enjoy such a shower either, they should probably enter it straight away so that they face the fitting...a turn in the narrow shower would be an acrobatic masterpiece...! We were warmly greeted for dinner - our waiter spoke German quite well - he came from Morocco. We would describe the food as OK... of course not for gourmets or "cheapers" - they'll probably bite their tongue or their tail... oh well! The view of the Wartburg was unique - we would like to emphasize that. We spent the night there a while ago in a "somewhat questionable" way...same "weak points" - the hotel is probably closed now, we were told...just in passing - so not surprising! Just for breakfast/departure. Since we often had to experience several guests leaving at the same time and it took a long time, I wanted to pay the hotel bill before breakfast. The employee was a bit overwhelmed by this...I was only supposed to pay when we left...at my request, the boss in the next room was asked...I was allowed to pay before "checking out"...what a joy - that's service??? The breakfast was basically decent - the employee seemed to be the worst of the receptionist from the day before, an ice-cold facial expression, no smile - probably no joy at work. OK - it was 9 o'clock in the morning - who can really smile??? We now had to speak to this "ice cream lady" because there was a sign indicating that you could order an egg dish (fried eggs, scrambled eggs, boiled eggs, etc.). The scrambled egg thing was fine - my daughter wanted a soft-boiled egg...! I don't really see it as a big challenge, I do it every Sunday when it's my turn to eat breakfast...! Well, that wouldn't work at all - (what a stupid wish) - she wouldn't be allowed to give out soft-boiled eggs...! We've never had that before. So, the "humorous natural talent" asked to serve the egg as soft as possible... a pious wish - then our order came... both eggs had probably been boiled (hard) the day before or even earlier and were then only still warmed up... you can tell when the egg is cut open - e.g. also with colored Easter eggs that have been hard-boiled for a while. Basically "everyone as he wants" and it's a small thing - but being lied to is just not okay! That's why we ultimately evaluated it.

A simple but well-kept room with a fantastic view of the Wartburg. The restaurant is not exceptional and the prices are unfortunately too high. But very nice as accommodation.

. Restaurant review only...I would say airplane food I don't understand the very different ratings. Ready-made pre-cut salad, the cuts are usually already brownish, ready-made schnitzels and ready-made fried potatoes from the package. The dumplings from the plastic bag. Are there good and bad days here? I don't think there's a chef working here. We happened to pass by here after hiking and stopped in. Decision regretted... and at the best time for dinner. Normally I never post anything, but I have to get rid of this experience now.

Nice and very clean hotel Best staff quiet and equipped with everything you need. Best breakfast and good restaurant Located on a mountain at the top with a direct view of the Wartburg. The road to the hotel is very steep. Everything is sufficiently available including free parking.

You have a great view of the Wartburg from the terrace.

We felt comfortable in the room with a view of the Wartburg Castle. The room had a lovely old charm that we loved, including the creaking wooden floorboards. The room was large, as was the bathroom, which was a pleasant size. What was particularly striking was the friendliness of all the employees at Haus Hainstein. From reception to room service to the staff in the restaurant. Everything was tried to fulfill every wish. The food in the restaurant was okay. Since we were usually too lazy to go into town in the evening, we ate there almost every evening. Price-performance is rather on the upper limit. But I would like to highlight the Lutherstube with the small niches if you wanted to eat something cozy and quiet. But you can't beat the terrace with a dream view of the Wartburg.

Quiet location a bit remote, but nice hotel, breakfast very good and unfortunately the one bed room was very small. Price for the night and food in the restaurant was very expensive

The service was quite slow. The soup came and immediately afterwards the main course and the food was average at best (overcooked pasta, tomato sauce with more water than anything else, ready-made tarte flambée, Wiener schnitzel too thick and not divided into two). Clearly not recommended for this price category. For us, never again.

The view of the Wartburg is great. However, we cannot recommend the hotel. We had booked 3 nights as a married couple, but then wanted to arrive one night earlier. There were only 2 single rooms available on the Bookingcom portal, so I called. This was confirmed to me, so I told the lady on the phone that I could book it through Bookingcom at the price mentioned there. She said I can book that for her too. When billing after payment I saw that a much higher price was charged. The boss wouldn't be there now, so I should write an email. After almost 2 weeks I still don't have an answer. When I asked questions, I was told that the boss hadn't had time yet. The mattresses in the single rooms were a disaster. At lunchtime, when we wanted to lie down, we were hammering, drilling and milling above the double room we moved into after the first night. A complaint about the matter was ignored, the boss wanted to call me, but he didn't. Probably no time either. On the first evening there was a large company for dinner. They sat outside under a large tent and all the other guests in the house inside. All the doors were wide open, so that all the guests were cold and sitting in a draft. Good thing I still had a thick winter jacket with me at the end of May. When we complained, we were told there was nothing we could do. We left after 5 days with the feeling that we were not welcome here. We do not recommend the house.

A great hotel with a beautiful view. The service is great. Everyone is very polite and attentive.

Quiet hotel close to the Wartburg.

Unfortunately I can only rate the restaurant because we didn't sleep there. We had booked a table for 7 p.m. It was supposed to be a cozy birthday dinner for our 80th birthday. We were deeply disappointed. Even before we got our table, we were informed by the very nice ladies that it would probably be a very, very long time before we could get anything to eat. Why do you accept a reservation if it doesn't work? Even if there is a large group in the house, with a little organizational talent everything can be managed. We went home disappointed and frustrated. It was my mother's 80th birthday. Is this how you treat guests today?

The location is actually very nice. Past all the villas. However, getting there is currently a little more difficult. Some construction sites and constant one-way streets, where our navigation system sent us a little crosswise. Good starting point for hikers and cyclists who want to explore the area or go up to the nearby Wartburg. The rooms are very classic and could use some modernization. But what is or was problematic. The bathroom. We are 1.83 and 1.89 tall. It's very, very tight. Approximately 2 sqm. So if you're even taller, there were actually some over 2 m. I imagine that would be difficult. Beds are good for sleeping. Which I also didn't think was nice. The service in general. This has nothing to do with expectations being too high. Unfortunately it was chaotic and the quite young staff simply cannot communicate. Little things like thank you or bon appetit are standard. Breakfast situation the same. 8.20 And the buffet was well used up and tables were not set. We and others helped ourselves. Basically no problem. But because there was always something missing, it was very restless. Who wants that in the morning? The structure of the buffet needs improvement. There was simply a lack of structure overall. Also with the staff. This mindless running around was unfortunately noticeable. A pity.

Traditional hotel at the foot of the Wartburg. The location is unique. Despite its age, the Hotel Haus Hainstein is always worth a visit. Rooms have been renovated or are being renovated. At a (large) event, employees quickly reach their limits. Requests are ignored and the hotel is overbooked.

Without a doubt, a house with charm and potential. Given the amateurish service (25 minutes waiting time at check-in, all processes very slow) and the old-fashioned and small rooms, the price-performance ratio is not right.

Wonderful starting point for a relaxed hike to the Wartburg. Our rooms were spacious and comfortable despite having an extra bed for the children. Great ambience in the reception area, brilliant view of the Wartburg. Breakfast was very good, we found it unusual that things like scrambled eggs or salmon were only served upon request. Enough parking spaces available. It should be noted that it takes a few minutes to walk to the city center and then climb a few meters back, which is not a bad workout after dinner.

Simple hotel that benefits from the beautiful view of the Wartburg Castle.

Here they really try to be friendly and accommodating to their guests. The price-performance ratio is okay. From the sun terrace you have a phenomenal view of the Wartburg. You shouldn't have too high expectations when it comes to equipment and comfort. Renovation would do the hotel a lot of good

Great hotel very friendly staff

The hotel has a great location, the rooms are very dated and small

The review only refers to the restaurant. It was my first time eating there and I found it very successful. The ambience of the dining room is appropriate, the staff was friendly and accommodating. There is also a great view of the Wartburg from the terrace. We ordered various food and drinks and everything was very successful and tasty. Many thanks and praise to the entire team - we will definitely be happy to come back.

The house is located above Eisenach and can only be reached via a cobblestone street where you think the bikes will jump off their racks. Beautiful reception hall and the view of the Wartburg from the terrace or a room at the front is simply great. Room OK, noisy and mattresses not really good. Breakfast was sufficient and good. Staff does not correspond to what you would expect from friendly employees. Everyone was very grumpy at the beginning and only when they were treated with kindness did they thaw out. So don't lose patience. Price/performance fits. House is recommended.

Great hotel, very friendly staff. Food also good and plentiful.

This review refers solely to the restaurant. We were three couples full of expectations and wanted to visit the restaurant for lunch on Good Friday, where we were served a wide variety of dishes. Unfortunately the quality was only satisfactory throughout! Roulade too dry Schnitzel tasty and too dry. If you don't really want something to eat, you'll find what you're looking for here. All in all, we cannot recommend this restaurant, which we visited many years ago!

Superb. Historic place with an amazing view on Wartburg castle.

Unfortunately the restaurant was a disappointment: Röstbätel, bratwurst with fried potatoes and cheese spaetzle were ordered. After more than an hour (!) the food was ready: Bratwurst not cooked through, fried potatoes tasted like they came out of a bag, cheese spaetzle was a mushy mass with ready-made dry-fried onions. A pity.

The location is brilliant, with a great view over Eisenach.

I haven't stayed there yet, but I've eaten there several times. I would describe the food as high-quality, regional cuisine. And all of this without excessive prices, but simply reasonable. The service staff are friendly and attentive and changes in the composition of a meal are always possible and are then served exactly the same.

A great hotel. Here you feel like a guest and well protected. Everything is right here. A big thank you to the staff.

I was here once years ago and was very satisfied back then. Unfortunately less this time. I reported to reception about hair in the bed. This meant she made new bed. Apparently she just fished the hair out of the bed and threw it in the bathroom trash. There was still hair under the pillow and blanket. Addendum: I was apologized very kindly. We were able to sort it out. After checking out, the cleaning lady spoke to me again. A super nice woman.

The location of the hotel and the view are great. Unfortunately, that was it. Brown water from the pipes, a bathroom the size of a storage room and then some very unfriendly and short-tempered staff. I don't even want to start with the food. If you address the problems, you will be rejected or not even noticed. I have never experienced something like that. Here the customer is definitely not king and you cannot feel comfortable there.

The main goal of a tourist destination is to make a tourist feel at home in a foreign place - to feel comfortable. However, there is no trace of it in the “Haus Hainstein” hotel. From the brown water in the pipes (which is no fault of the staff) to the disrespectful treatment of the service staff, we were beyond horrified. I have never experienced such an unfriendly and inappropriate reaction to the situation at hand in a restaurant. Mistakes happen, we are all human and no one expects perfect service, just respectful treatment. The hotel is really suitable as a starting point for a hike to the Wartburg and you have a really nice view of Eisenach from the rooms. However, this is also possible from the parking lot.

Have eaten there several times. Great service, nice staff, food was great. The view is of course great

It should be a wonderful, unforgettable weekend with the whole family. This short trip will definitely be unforgettable. A birthday party in a small circle was planned. As discussed, we passed on the afternoon meal requests for dinner to a restaurant employee. As is usual with a larger group. Unfortunately, when the wrong food was served and we pointed it out to him, the service employee became upset. We should then provide him with proof of what we ordered. Mistakes are human and no one meant any harm to the gentleman, we just wanted the food we ordered. Afterwards the employees lost all respect for us as guests. Such treatment is beyond disgraceful. A statement like, "The colleague is stubborn now" is more than unprofessional. We would like to thank the service employee who tried to save the situation. He was not to blame for the situation that arose.

We stayed at Haus Hainstein over New Year's Eve and it was extremely good. The New Year's Eve celebration with dinner, live music and fireworks was great. The staff was always very friendly and attentive. A view of the Wartburg almost everywhere. We would love to go there again and again.

In short: totally overpriced for the services offered. RUDE SERVICE, COLD ATMOSPHERE THROUGHOUT THE HOUSE Everything is just clearance. Important now: PLEASE READ: The house is a deception: a cold rip-off

Very nice hotel with a view of the Wartburg. Staff is very helpful, friendly. Rooms are beautifully designed and there is enough space. The kitchen is highly recommended.

Unfortunately we have never experienced such a bad hotel!!!! Here are my impressions to warn you not to make the same mistakes as us and book this hotel: Breakfast: Minimalist, scrambled eggs, a 'special', only on request!! It costs money, but you can save!! Dinner: -> The most important thing for the boss is the additional source of income from the drinks, but extra long breaks between the individual courses. I was asked three times within 10 minutes if I would like something to drink. After eating, she threw a casual comment at me that said: "Oh, the gentleman has already finished eating?", since I don't eat that quickly. Everything should happen quickly and the guests are just checked in while eating. Special requests are not welcome at all. Vegetarian dish very minimalistic with no side dishes, just a vegetable medallion garnished with a green salad. Not full! I had to give the pork medallion back, the pepper sauce was so inedible and smelled rancid. The cook has something like 2 LEFT HANDS. It probably doesn't matter how it tastes, the beautiful Wartburg Castle is nearby, which attracts the guests. When one of the service employees brought the wrong food to our table again and we pointed it out to him, he simply took it away and gave it to the guest at the next table. Pictures: By the way, the picture with the 2 slices of bread is intended for the soup for 2 people! The scrambled eggs with bacon: here the bacon is so dry and breaks apart immediately. The room for 2 people is way too small for 2 people. Fazi: A rip-off across the board, not recommended! The prices are outrageously high with poor services.

Wir haben anlässlich einer Familienfeier das Restaurant gestern Abend besucht.Ich war entäuscht.Nachdem das unprofessionelle Personal die Getränke über einen Gast geschüttet hat haben wir nach einer Stunde endlich unser Abendessen bekommen.Es gab unter anderem Gnocchi mit Käsesahne Sauce. Leider fehlte die Soße.Erst nach mehrmaliger Aufforderung wurden die Gnocchi nochmals erwärmt und mit Sauce serviert.Das Beste am Restaurant ist der Blick zur Wartburg.Schade ansonsten ein tolles Restaurant leider mit schlechtem Personal

Wir waren nur im Restaurant zu Gast, Bewertung betrifft also nur das Restaurant. Wir waren am 2. Weihnachtsfeiertag zu 10. zu Gast im Haus Hainstein. Wir hatten Glück und haben noch einen Tisch für „die 2. Runde“ (13:30 Uhr) bekommen. Nach Ankunft wies man uns unserem Tisch zu und da ging’s auch schon los: die ersten Getränke wurden aufgenommen (allerdings nur von der Hälfte von uns, der Rest wurde ignoriert/vergessen?!). Dann kam die halbe getränkebestellung: 1x Pils, 1x Wasser und Ein Glas Wein, statt einer Flasche. So ging’s dann auch weiter… der Rest der Getränke und das Essen wurden aufgenommen. Gegen 14:00 Uhr hatte dann zumindest jeder von uns mal was zum anstoßen. Nun kam das Essen… Erstmal nur drei Gerichte, dann kamen die restlichen sechs… Ja, und mein Gericht (Roulade) wurde vergessen. Hab ich dann bekommen als die ersten Teller schon leer waren. Teller war sehr heiß, was für mich nach Mikrowelle schreit… Roulade sehr trocken und zäh (kosten: 23,–)… einziger Wehmutstropfen: die Klöße waren gut. Soße nix besonderes und zu wenig… kurz nach drei war ich dann auch mit dem Essen fertig. Das Ende vom Lied: wir waren sehr enttäuscht von unserem Besuch. Für uns war das Haus hainstein immer eines der besten Adressen in Eisenach – schade. Und ja, vermutlich wird hier auch mit Personalmangel gekämpft, aber dann kann man vielleicht einfach nicht den ganzen Gastraum voll besetzen oder vllt. nur einen Durchgang statt zwei anbieten… Personal war sehr gestresst und deutlich überlastet. Naja, immerhin gabs am Ende zwei Espressi aufs Haus.

Der einzige wirkliche Pluspunkt dieses ursprünglich als Sanatorium genutzten Hotels ist der fantastische Blick auf die Wartburg. Ansonsten wird im Haus Hainstein nur unhöflich abgefertigt, ob beim Empfang oder im Restaurant. Dass es sich hier um ein Haus der evangelischen Kirche handelt, merkt man im persönlichen Umgang nicht. Der Ton ist rauh und die Atmosphäre kalt. Das "Weihnachtarragement" 2023 wurde ummalt von unpassender Jazz-Hintergrundmusik (!) im Restaurant, obwohl im Arrangement Weihnachtslieder angepriesen worden waren. Wohlgemerkt: Musik liess man erst laufen, als wir höflich nachfragten. Für Vegetarier gab es 1 fettes Gemüsemedaillon ohne Beilage an Heiligabend und trockene Käsespätzle (!) am 2. Weihnachtsfeiertag im Rahmen des "Festmenüs". Am 1. Weihnachtstag entschied ich mich dann doch für ein Fleischgericht, da es an diesem Abend für Vegetarierer Maultaschen in Brühe (!!!) gegeben hätte. Das wollte ich mir an Weihnachten nicht antun. Leider war die Pfeffersosse ungenießbar und somit das ganze Essen, da man die Sosse auf dem Teller verteilt hatte... Das Essen in diesem Restaurant macht wirklich sprachlos ! Zum Hotel: Das Doppelzimmer war so klein und der begehbare Bereich so eng, dass man sich zu zweit darin kaum bewegen konnte. Matratzen durchgehangen. Fazit: schlechter Service, überteuert + fehlende Gastfreundschaft. Das muss man erst mal schaffen, Gästen Weihnachten so zu vermiesen !!

Hotel wie immer perfekt, bis auf Gäste die leider die E-Ladesäule nach Vollladung blockieren - das Hotel erklärt sich leider für dieses Problem nicht zuständig.

Ich hatte ein Weihnachtsarragement und war sehr unzufrieden mit dem Essen am Abend. Als Gast hatte man das Gefühl, dass alles sehr unstrukturiert und unkoordiniert abgelaufen ist. Keine richtige Absprachen zwischen Rezeption, Küche und Kellnern. Abendessen begann immer erst um 19 Uhr und die Gänge dazwischen dauerten viel zu lange -> um 21:30 Uhr war man dann endlich fertig mit dem letzten Gang. (ist einach viel zu spät) Es waren viele neue Kellner, die erst seit einem Monat in Deutschland sind und natürlich noch nicht perfekt die Sprache beherrschen können oder geschweige den Ablauf im Restaurant -> hätte man besser schulen können. Auf manche Sachen habe ich hingewiesen, was dann am letzten Abend besser geklappt hat. Ich weiß nicht ob es einen Restaurantleiter gibt, falls ja -> ist es noch enttäuschender. Wenn mir als Gast verschiedene Dinge eher als dem Restaurantleiter auffallen, ist es fatal und spricht nicht für eine weitblickende Planung. Ich trinke kein Alkohol und bekam verschiedene Antworten, ob Alkohol in der Nachspeise ist oder nicht. Ich musste immer wieder daran erinnern oder nachfragen, ob es eine Alternative gibt und lange auf meinen Kinderpunsch warten. Es gab in den 5 Tagen zwei verschiedene Köche, den ersten kann man völlig vergessen -> Essen war verbrannt, Orangenscheiben nur als Deko zu benutzen (die ich hätte knabbern können, war die Antwort) und und und, der 2. Koch war wirklich gut. Ein Lob möchte ich der Frühschicht im Restaurant aussprechen, Frühstück war wirklich sehr gut, man hat sich die Bestellung vom Vortag gemerkt und ich wurde sogar mit Namen angesprochen...hat mir wirklich sehr gut gefallen. Danke auch für das schöne Weihnachtsmann Foto :). Ein Dankeschön auch an die Reinigungskraft, sie hat auch sehr gute Arbeit geleistet. Es waren viele Stammgäste vor Ort, die nun nicht mehr für nächstes Jahr buchen werden, da sehr viele unzufrieden waren. Schade für die paar Menschen, die ihren Job wirklich gut machen, leider sind aber die negativen Sachen in der Mehrzahl und bleiben schwer im Magen liegen.

This converted music school makes for a wonderful hotel experience. The staff were helpful and polite. The hotel grounds were gorgeous as was the building. The hotel sits at the top of a hill with beautiful views, but a fairly narrow, winding road for access. You should be okay with some cautious driving. We could see Wartburg castle clearly from our bedroom window. The hotel breakfast was typical for what we saw in Germany. The buffet included coffee, fruit, juice, deli meat, rolls, etcetera. Bacon appeared to be by request. The breakfast room overlooks a forest, and has a clear view of Wartburg castle in the huge windows. If the weather allows, the breakfast room also has a large patio. The building has a lot of stairs. The front door has a set, as does the breakfast area, half the rooms, as well as the ballrooms. My wife and I were fine dragging luggage, but this is something to remember. The Americans with Disabilities Act does not apply to 100+ year old German historic buildings. If we go to Eisenach again, this hotel is top on our list.

Awesome hotel with a stunning view at the castle 😍

Sehr schönes Hotel. Leckere Küche. Perfekt für Besuche auf der Wartburg. Nur 15 Minuten Fussweg

Wir waren nur zum Essen im Restaurant, daher kann ich keine Aussage über den Zimmerservice, die Zimmer etc treffen. Die Bewertung gilt ausschließlich dem Restaurant und ich hätte eigentlich einen Stern vergeben, wenn nicht der eine oder andere Mitarbeiter sein Engagement gezeigt hätte und das Essen gelinde gesagt essbar war. Meiner Meinung nach war keines der Gerichte, die wir bestellt haben, selbst gekocht. Es wurde eine saftige Gänsebrust mit Klößen und Rotkohl angeboten. Auf meine Nachfrage, ob es denn auch Keule gäbe, wurde dies verneint. Da wurde ich zwar hellhörig, dachte aber, wenn man ein saisonales Gericht anbietet, wird ja schon alles in der Küche gut geplant sein. Klöße waren aus meiner Sicht gut. Rotkohl geht besser, aber im Rahmen (ihr wisst ja, jeder hat sein eigenes Rezept). Schlimm wurde es bei der "saftigen" Gänsebrust, denn diese hatte zwar eine halbwegs gute Kruste, war aber null saftig, wenn man sie nicht mit einem Liter Wasser runterspült. Sehr zäh und trocken. Die Sauce auf dem Teller ließ leider auch zu wünschen übrig, sie war seeeeehr salzig und so dunkel, dass sie aus meiner Sicht nicht von einem Gänsebraten gezogen wurde; hat dem entsprechend auch nicht zum Gericht gepasst (sonst bestelle ich immer Sauce nach, diese hätte ich nicht geordert). Zum Dessert gab es frische Früchte, was ich prinzipiell gut finde; ich fände es besser, wenn die Früchte der Saison angepasst sind (ich hatte frische Erdbeeren und Drachenfrucht und Himbeeren; man könnte ja auch Orangen, Äpfel etc mit Desserts der Saison verknüpfen). Das Dessert an sich war ein aufgewärmter Windbeutel und ich weigere mich zu erklären, dass das ein No-Go ist. Die Früchte haben ihr Bestes getan, aber haben es nicht rausgerissen. Und wir hatten noch andere Desserts; der Apfelstrudel war ein (schlecht) eingekaufter. Der Schwarzwälder-Kirsch-Eisbecher meiner Kollegin war fast komplett geschmolzen als er am Tisch ankam, war nicht so prickelnt . Der Hammer kam, als einem der Sevicekräfte unser Besteck runterfiel. Ich kenne die 3-Sekunden-Regel zu Hause, aber im Hotel und speziell im Restaurant hätte ich schon etwas mehr erwartet. Der eine Kellner hob das Besteck auf und legte es auf den Teller mit Besteck, welcher uns serviert wurde. Das war meiner Meinung nach nicht in Ordnung. Auf jeden Fall sollte das Personal dahingehend geschult werden (Besteck vom Boden im Restaurant geht einfach nicht und ich habe das alles gesehen). Ich würde nicht wiederkommen und auch nicht weiterempfehlen. Personal sollte unbedingt mehr geschult werden, Freundlichkeit ersetzt kein gutes Essen. Convenience-Produkte erst recht nicht.

Wir haben das Restaurant besucht und können deshalb nichts über das Hotel schreiben. Das Essen war sehr gut und super lecker, die Servicemitarbeiter waren sehr freundlich und zuvorkommend. Toll war natürlich auch die tolle Aussicht auf die Wartburg.

Das Haus Hainstein, am Fuße der Wartburg, ist ein idyllisch gelegenes Hotel. Wir hatten einen angenehmen Aufenthalt, in behaglicher Atmosphäre. Die Weihnachtsdekoration in der Lobby stimmte uns positiv auf unser Adventswochenende ein.

Schönes Hotel, für Liebhaber von alten Gebäuden ein Traum. Freundliches Personal und hilfsbereit. Ausblick zur Wartburg und auch zur Stadt echt super.

Küchen Personal mit Latschen im Frühstücksraum, muss nicht sein. 5x fragen ob alles gut sei, muss auch nicht sein Schade, dass selbst der Koch kaum deutsch spricht und nicht mal „Eierkuchen“ kennt oder „Pfannkuchen“ Frühstück etwas enttäuschend Aber der Blick ist topp auf die Wartburg Zimmer sind tipptopp und sogar mit Hund Buchung über Booking schnell und flexible Ankunft

Sehenswertes, altehrwürdiges Hotel mit sehr schönen Zimmern in beiden Häusern (Haupthaus u. altes Pfarrhaus).

Ein insgesamt tolles Hotel für Tagungen, wunderbare Räume, herrlicher Blick auf die Wartburg, Wald drumrum, perfekte Seminarausstattung alles genau, wie abgesprochen 👏🙂 Essen morgens Buffet, ok, mittags und abends 2 Menüs nach Wahl, teils sehr lecker, teils mittel. Seminarversorgung gut, frisches Obst, Kaffee, viele gute Teesorten. Kleine Bar und Lobby für abends. Nett. Freundlich. Das Einzige was mich wirklich gestört hat waren a) die unglaublich durchgelegenen Matratzen und b) die Schwingtür zur Küche mit der Aufschrift Zutritt verboten, wo man ewig steht und klopft und nicht gehört wird, wenn man was braucht, obwohl die Angestellten einen sogar durch die Glasfenster sehen, und einfach weitergehen. Da wär ne Klingel angebracht. Insgesamt war es ein für ein Tagungshotel sehr schön, mit antikem Charme!

Die Nachspeisen sind eine süße Verführung. Ein wahrer Höhepunkt des Menüs.

Ein kleines Zimmer im 4. Stock, rustikal, aber fast alles vorhanden. Es gab in dem Zimmer kein Save und keine Minibar, also kein Kühlschrank. Internet ist im ganzen Haus zugänglich. Fahrstuhl vorhanden. Es gibt hier viele Stufen und Treppen, aber auch mit Rollator oder Rollstuhl wäre kein Problem. Es gibt an einer Stelle Rampe und Türen gehen automatisch auf. Vor der Tür ist Ladekabel für E-Autos, Parkplatz für E-Bikes. Parkplätze sind auch genug vorhanden.

Vom Wintergarten Blick auf die Wartburg, Kaminzimmer beim Abendessen sehr gemütlich, Eisenach-Zentrum und Wartburg fußläufig zu erreichen, sehr ruhiges Haus, Zimmer sehr sauber und stilvoll eingerichtet, schnelle W-LAN, viele kostenfreie Parkplätze,

Schöner Ausblick von der Terrasse auf die Burg

Die Lage ist schön und der Ausblick fantastisch. Leider ist es aber für Familien nicht zu empfehlen. Es gibt keine Spielecke, keine Spielgeräte draußen, keine Leseecke, nichts. Das wäre alles nicht schlimm, wenn das Personal in der Gastro kinderfreundlich wäre. Das war leider nicht der Fall. Nur eines von vielen Beispielen: Das Essen (Kinderteller für eine 2jährige) ließ rund 1,5 Stunden auf sich erwarten. Hier würde manch Erwachsener die Geduld verlieren. Lautstark wurde unser Kind zurechtgewiesen und wir mehrfach von einer Dame im Service auf vollkommen unmögliche Art angemeckert, dass das Kind zu laut sei. Eine zweijährige ist keine Erwachsene. Unsere weiteren Kinder und in den nächsten Tagen auch die Kinder anderer Mitreisender mussten leider ebensolche Erfahrungen machen.Trotz vorbildlichem Verhalten. Kinder wurden ignoriert oder angeschnauzt und sehr von oben herab behandelt. Lediglich die Dame an der Rezeption war eine sehr positive Ausnahme.

Unhöfliches Personal, unverschämte Preise und wirklich sauber waren die Zimmer auch nicht. Die Lage und Aussicht ist toll. Die Rezeption ist teilweise überfodert und als Gast fühlt man sich nicht gut aufgehoben.

Das Haus Hainstein liegt in ruhiger Lage am Stadtrand von Eisenach. Es ist auch ein Tagungshotel. Genügend Parkplätze vorhanden. Freundliches Personal und guter Service.

Sehr schönes Hotel, saubere Zimmer mit super Aussicht und sehr gemütlich eingerichtet. Es ist sehr empfehlenswert.

Die Lage des Hotels mit Blick zur Wartburg ist wunderschön. Essen hervorragend!

Sehr zu empfehlen. Alles, was ein Spitzenhotel bietet, plus einen traumhaften Ausblick auf die Wartburg. (Achtung; geländegängig sollte das Kfz und man selbst sein. Die Wege hinauf zu Haus Hainstein haben es in sich).

Zimmer etwas in die Jahre gekommen. Personal sehr freundlich. Etwas komplizierte Zufahrt zum Hotel. Innenstadt nicht gut fußläufig zu erreichen.

Sehr leckeres Essen und nette Atmosphäre. Gerne wieder:)

Es hat eine sehr ruhige Lage am Stadtrand von Eisenach. Zu Empfehlen, Premium Doppelzimmer mit wunderschönen Panorama Blick auf die Wartburg. Ein grüner Wanderweg dorthin beginnt direkt hinter dem Hotel. Dies vermittelt mit seinem Jugendstil eine Einstimmung vor dem Besuch der Burg in Form einer kleinen Zeitreise in die Vergangenheit. Inklusive sehr zuvor kommenden Personal und reichhaltigen Frühstück. Uns ein Ehepaar um die 60. hat es dort bis auf das Abendessen sehr gefallen. Können nicht wie laut Speisekarte angepriesen "Die Lieblingsgerichte unser Gäste" wie zum Beispiel den "Pulled Pork Burger" weiter empfehlen. Die aktuelle Anfahrt mit den Umleitungen fühlt sich wie eine "un?"freiwillige Sightseeing-Tour durch die Stadt an!

Das Hotel ist schön gelegen,Zimmer sauber und gepflegt,Essen allerdings vom Preis/Leistungsverhältnis schlecht,Service fast nicht vorhanden,schade

Sehr schönes kleines Hotel am Fuße der Wartburg. Das Zimmer war sehr sauber und schön eingerichtet. Der Service nicht zu tadeln. Frühstück war übersichtlich, ausreichend,mit Blick auf die Wartburg. Man kann in dem Hotel schön feiern.

Haus mit Licht-und Schattenseiten: feudale, ruhig gelegene und etwas schwer erreichbare Villa, hilfsbereites Empfangspersonal, guter Zimmerservice. Zimmer selbst ok. Umfangreiches Frühstücksbuffet, Frühstück und Abendessen auf Terrasse mit tollem Wartburgblick möglich. Schade, dass sich die Küche aber jede Menüänderung bzw. Sonderwunsch mit hohen Aufpreisen berechnen lässt.

sehr gutes Essen, wirklich sauberes Zimmer, nettes Personal

Wir haben hier einen sehr schönen Urlaub verbracht.Eingebettet in wunderschöner Landschaft von der Sonnenterrasse die Aussicht auf die Wartburg genießen.🤗Am Abend wird es sehr romantisch.

Obwohl behindertengerecht ausgeschrieben ist , ist es nicht so !!! Behinderten Parkplätze stehen mit Containern und baufahrzeugen zu und es wird einem ein Platz auf einem Podest angeboten, obwohl man im Rollstuhl sitzt !! Absprache gleich null … sehr unzuverlässig und rücksichtslos !!!!

Dankeschön für Ihre Unterstützung zur Goldenen Hochzeit unserer Eltern!

Einfach nur schön. Freundlich, nett und gut.

Das Restaurantpersonal ist sehr unfreundlich, nicht flexibel für Wünsche des Gastes. Das Essen ist Tiefkühlware..ungesalzen und total überteuert. Im allgemeinen nicht zu empfehlen. Lasst eurer Geld in einem anderen Gasthof.

Tolle Lage mit Sicht auf die nahe Wartburg und schönes Haus - altmodisch-charmant. Leider lässt der Service zu wünschen übrig - teils unhöflich bis z. T. unflätig (es wurden in Anwesenheit von Gästen deren Pläne mit "Das ist ja jetzt mal sch***e!" quittiert - weil es für den Kellner mehr Mühe machte). Man hatte als Gast wiederholt das Gefühl, nervig, lästig oder komplett bescheuert zu sein. Beim Essen ist ebenfalls reichlich Luft nach oben. Das Frühstück gut und einige Gerichte in Ordnung, das meiste aber eher eine Zusammenstellung von Tiefkühlware mit Fertigprodukten. Insgesamt oftmals recht lieb- und einfallslos. Veganes Essen bedeutet TK-Gemüse mit Kartoffeln ohne alles, dazu grüner Salat ohne Dressing. Für so viel Fertigessen im Restaurant Geld zu verlangen schon fast frech. Die Wartezeit dafür ebenfalls zu lang - vor allem, wenn man im Rahmen einer Tagung zum Arbeiten da ist. Fazit: Ein Haus mit viel Potential, das leider zu einem guten Teil verschenkt wird - schade!

Gepflegtes Schätzchen mit tollem Personal Das Hotel besticht nicht durch Modernität, sondern durch sehr freundliches und zuvorkommendes Personal und eine super Lage. Ansonsten ist das Hotel gepflegt und sehr sauber. Wer viel Glück hat kann bei schönem Wetter ein opulentes Frühstück auf einer schönen Terrasse mit Blick auf die Wartburg genießen. Die Wanderung vom Hotel zur Wartburg ist ebenfalls ein schöner Katzensprung.

Am Ende einer langen, engen Straße mit engen Leben liegt dieses Hotel. Angekommen muss man sich mit Parkplatzproblemen auseinandersetzen. Die Zimmer sind klein und altmodisch eingerichtet, es gibt ein Mikro-Badezimmer mit billiger Plastikverkleidung in der Dusche. Die Zimmertüren schließen nicht bodeneben ab, es verbleibt ein ziemlich großer Spalt. Außerdem laden sich die Zimmer nicht abdunkeln, was ungünstig ist, wenn abends die Sonne reinscheint. In der Summe müsste mal im gesamten Hotel renoviert werden. Das Essen im Restaurant war geschmacklich in Ordnung, der Service jedoch unaufmerksam. Am schnellsten war er, als ich nach der Rechnung fragte.

Einfach unglaublich! Den device würd euch sogar 6/5 Sternen geben. Dir aussicht war wunderbar, das Essen halt sehr gut geschmeckt und genauso gut war auch das Preis Leistungs Verhältnis. Gerne wieder!

Wir kommen wieder! Das Personal ist sehr freundlich, und hilfsbereit. Die Zimmer sind sauber, und die Betten bequem. Das Frühstück war sehr reichhaltig und gut! Unsere Hündin Betty war auch herzlich willkommen. Der direkte Blick auf die Burg vom Zimmer, sowie auch von der Terrasse aus, ist ein besonderes Highlight. Vielen Dank an die Belegschaft des hotels.