Hoffner Furniture Company GmbH - Fürth in Fürth

Mr. Scheit gave us excellent advice; we're thrilled. We'd love to come back. 😊

The company doesn't meet deadlines, lies on the phone, the installers treat you like dirt, and they keep your deposit. Please don't sign anything, they're a rip-off, con artist company. The measurements don't match, and electronic appliances are simply not included in the budget, despite being mentioned several times. I don't want the kitchen anymore and am now being forced to take it. The delivery date was the 14th calendar week of 2025, now it's the 24th calendar week of 2025, and the excuses just keep coming.

Unfriendly seller, unfortunately I cannot recommend it.

Bought a kitchen. Had to wait over four months. Due to an error on Höffner's part, two new cabinets had to be ordered. Now I have to wait months for the new cabinets as well. The built-in dishwasher doesn't work. The technician said my angle valves were defective. I had both angle valves replaced at my own expense. The dishwasher still doesn't work. Höffner has been informed about this for over seven weeks, and nothing has been done! Nobody has responded! They pass the matter on to subcontractors, and they pass it on to others. There isn't even a date set yet as to whether anyone will take care of it, if at all! Despite a purchase agreement! I've been without a dishwasher for over seven weeks now. It's pure disappointment! Still nothing has happened. Even though they're responding here! 05/06/25

Unfortunately very poor kitchen advice.

There is no place where customer service should help. Expensive lesson! Couch looks like it's years old after 10 weeks - pilling everywhere and that's supposed to be normal... Never again Höffner 🤬

Bought a table and lounge - but the service was subpar It's hard to believe but despite the "advice" we decided to buy it - albeit with a bad gut feeling. Starting with an overwhelmed salesman who was supposed to sell the garden furniture alone. The good man neither listened to our wishes nor accepted our no to the chairs. We wanted different chairs because we didn't want any wood on them - but everything was presented to us as a cheap look. Then we just sold ourselves for the table and a garden lounge. There was 40% anyway and "just for us" he gave it his all and added 10% - when he was creating the order, he told the other seller in our presence that he shouldn't forget the 10% that everyone gets. The next thing is when ordering and the final price! At first it was said with all the percentages and then the whole thing came to just under €2000 - after I asked him several times whether they were the products we wanted, he finally realized that it was a number twist! And instead of €1948 it is now €2318. No excuses, nothing - a huge queue behind us. And he just kept going. To top it all off, at the checkout the saleswoman rolled her eyes at us when we paid €2000 in cash!!! All in all, I suspect we won't find our way there any time soon. We are still considering withdrawing from the purchase this evening. You shouldn't come out of a store like that, feeling so bad and being fobbed off and treated like that. Höffner should definitely consider where customer service begins and where it ends!! Update: no understanding, no kind word, nothing came from them Order processing. The only thing that counts is the purchase contract and cancellation fees. I should have just ordered online instead of locally. Then you would have the right to withdraw. No attempt to help or appease. Nothing is given to customer satisfaction here!!!

We like being in the höffner. The restaurant is also very good, tasty and cozy

Very nice staff and easy parking…

It was simply wonderful! Definitely coming back

Always great promotions for young and old

Great and honest advice and friendly staff

Very good shopping mall for all kinds of furnitures and home decorations, very nice place to visit

Very nice selection and the food is excellent.

Very pleasant and successful shopping experience. With Mr. Rammal we had a great, friendly and hard-working salesperson who was not pushy and yet was always close to us to answer and fulfill our wishes and questions. We couldn't believe that he was a trainee because he had a good knowledge of the goods. A big compliment and thank you to Mr. Schuster, who checked the contracts again at the end and agreed on the price.

Rarely have I had such a competent salesperson as Mr. Mohammed Abbar (residential furnishing consultant). Simply great, thank you!

We only buy furniture, etc. from Höffner. Up until now we have always received good advice, delivery dates are adhered to and the goods are always of very good quality. Thanks to the lamp department; The “advisor” today found the perfect lamps for our living room.

Top advice! Mr. Abbar (sofa) is a very pleasant person and Mr. Oswald (bathroom) can absolutely be recommended to both of them.

Thanks to Mr. Abbar for the good advice

Very pleasant purchase and great products. Great seller.

Didn't find what I was looking for

As part of my purchase of a new kitchen from Möbel Höfner in Fürth, I would like to express my complete satisfaction. I would particularly like to emphasize the extremely competent and committed advice from Mr. Güceli, who took a lot of time to listen to my individual wishes and ideas. Thanks to his expertise and friendly manner, I felt like I was in good hands right from the start. Even in the event of minor, unexpected complications during the process, the response was always quick and solution-oriented, so that no delays or inconveniences occurred. The entire process - from planning to ordering to delivery - was very professional and to my complete satisfaction. The furniture store is also characterized by an overall very pleasant and customer-friendly atmosphere. Based on these positive experiences, I will happily recommend Möbel Höfner Fürth and will shop there again at any time.

On April 29th, 2025 we visited your restaurant in the Höffner furniture store in Fürth-Nuremberg. On the one hand, the quality of the food was absolutely inadequate: the currywurst with fries was extremely salty, old and lukewarm, the sausage was barely edible and the fries were old and looked as if they had been baked in fat again afterwards. For a company like Höffner, which values ​​quality and customer satisfaction, this is unacceptable. However, the experience outside was much more serious: at around 5:20 p.m. - while we were eating with a one-year-old child - we were rudely asked by an employee to vacate the area. The umbrella was folded up and we were told to sit in the blazing sun next to smoking guests, despite the heat. We just had to shake our heads and laugh because in a short space of time we were able to experience once again what it was like as a parent with a child in Franconia to be seen as a problem and not as a guest. The employee in question (older, with a pigtail, thin, tattooed and smoking himself) showed no consideration, did not wait until we had finished our meal and also prevented us from driving our stroller away while he dismantled the umbrella with a cigarette in his mouth. This behavior was extremely shameful and completely disrespectful to us.

Inflexible and unaccommodating when processing exchanges or cancellations. I was unsure whether a closet would fit or not. The seller offered to reserve the cupboard so that I could collect it quickly at a later date. The cabinet didn't fit and I canceled the order. The fun cost me 10% of the purchase price. Not recommended

We had Mr. Güceli plan a kitchen and are thrilled with his work.

Phew, a lot of experiences that were good and bad. In the end, I decided on 3 stars as objectively as possible. I bought a kitchen that we planned with an on-site appointment. I give the service appointment 3 stars. The employee made an effort, but we found there was a lot of time pressure. Selection of the range 5 stars. There was a lot to see, a lot to touch and you could immediately get an impression with the 3D program. I give 1 star for cash payment at the checkout. A slightly larger sum was taken to the back in an area not visible to the customer. And both sides have come out with different amounts. Of course I can also say it's my own fault because I could have transferred it. But I didn't and now, in my opinion, I have had to accept a high loss. That alone led me to leave only 1 star as a review for a long time, but that wouldn't be justified for all services. The fitters during construction were the best in my opinion. There are 5 out of 5 stars here. Of course there were some difficulties, but good solutions were found. They were really nice too. If you like, the only thing I didn't find was the optimal solution for the final strip afterwards. A complete board was not taken here. Here, boards X were cut together arbitrarily and the gap dimensions of the cabinets above were not taken into account. But the 5 stars from the fitters don't matter. Anyone who has read this far. I will no longer shop here because of my experience at the checkout, which of course does not suit all employees of this large company. I also recommend only paying by card.

Mr. Scheit's advice was great. He took a lot of time for us and was able to plan everything for wheelchair accessibility. We are already looking forward to our new furniture.

I had an appointment with Mr. Oehme to plan the kitchen at Möbel Höffner in Fürth. Unfortunately, the date didn't meet my expectations at all - especially not with a planned budget of around €20,000. The process was very disappointing: Mr. Oehme merely drew the floor plan on a piece of paper and hardly responded to my wishes or ideas, even though I even showed him a photo of a kitchen from the exhibition. There was hardly any advice in the actual sense - alternatives were neither actively suggested nor was ergonomic aspects or sensible walking routes taken into account. My questions were only answered superficially or not at all. When a kitchen was suggested to me for €35,000-40,000, I asked about cheaper alternatives. He showed me some fronts, but without any real advice. The fact that these materials were very susceptible to fingerprints and smudges was simply ignored. Instead of a complete plan, I only received a rough sketch on paper - to be honest: I could have made this sketch myself. I felt spending an hour there was a complete waste of time. Especially since I knew just as little afterwards as I did before. Afterwards I drove to Segmüller in Nuremberg without an appointment and was warmly welcomed there. Although I didn't have an appointment, an employee took time for an initial consultation that was much more structured and professional. I made a real planning appointment there for next week - the consultant even took 3 hours to go through everything with me in detail. Overall, a very disappointing experience at Höffner. With a planned investment of this amount, I would have expected significantly more commitment, expertise and service.

Lots of choice, good restaurant. But the prices and the sellers... that's why only three stars...

Super large and easily accessible furniture store. An incredible amount of exhibition space, but unfortunately a lot of it is only available to order and therefore a delivery time of around 3-4 weeks is almost normal. The pricing is currently very confusing at times with the 40% promotional price or 1/2 price promotion. But nevertheless, the salespeople want to work there, enjoy their job there and give you very adequate advice. Unfortunately, due to a miscommunication, we only decided on a dining room table; the garden lounge will probably have to come from somewhere else. We then saw on the internet that it was exactly the price we thought it would be. Nevertheless, there was very little going on at the checkout. We were there Friday afternoon. There were also a few delicacies in the treasure trove and the decoration, lamp, bed, kitchen, dining room, bedroom, bathroom and outdoor compartments were all super large and actually had something for all tastes. There was also an incredible amount of crockery and cutlery sets. From Aza, Villeroy & Boch, KHG and many “no-name”. Gladly again. Much better than Ikea, Lutz and co.

It's hard to believe that Höffner combines the prestige of his brand with such a bad, fraudulent Dinoland exhibition in the parking lot. I guess they got good money for it. We were cheated at the checkout and had to pay 12 euros more than the advertised price. It's just bad inside, half of the things are broken. The store is simply a disgrace for any little dinosaur fan. You can't even display the biggest dinosaurs, they just don't fit, so they just get chopped off the side. Please don't go!

Very difficult to find staff. And then they don't want to respond to requests like that

Top advice from Mr Matthias Scheit, great range, would come again and again.

Don't buy more than you can comfortably carry. The trolley will be taken away from you at the checkout, so shopping is now your problem. Was with me today for the last time. Customer service is different.

Very friendly and competent advice from Mr Scheit. Thank you. Gladly again!

Basically, everything here is well thought out for the customer and is presented very attractively. It's easy to find your way around as a customer and the range on offer is really huge. The space is used well for furniture exhibitions without appearing “oppressive” or even “constricted”. Shopping for furniture is actually fun here. It's also a very nice place just to stroll around and get an overview of what's on offer. My family and I have often bought furniture here. The advice is also good. You can really spend a few hours in peace here. That's how it should be.

Very big, but if you need advice you have to search and have a lot of time.

Offers and prices for every budget!

Great service, very attentive. If possible, ask about Murat Sentürk. The man is very service-oriented, attentive and responds to customer expectations. Very good mood, you rarely find something like that anymore!

I received very competent advice from Mr. Abbar when purchasing a sofa! My special requests were responded to very flexibly! Truly excellent, that's how you imagine service!

We actually didn't want to buy a couch because we needed other furniture first - but we got such a good price for a designer couch that we were able to add an armchair and are now very happy about the good advice and that we decided on this good investment in a cozy and chic living room.

Every year we have to make a major purchase, this time a new sofa. As always, I started my tour of the large furniture stores. And like so many times, Möbel Höffner got the upper hand this time too. On the one hand, the decisive factor was that I discovered that the Switch upholstered furniture is PETA-certified. So you can be absolutely sure that you are relaxing on a piece of furniture for which no animals had to suffer or die. On the other hand, I was extremely satisfied with the advice. Mr. Abbar listened carefully to my wishes and then showed me the appropriate specimens. He showed a lot of competence and patience when selecting the material - although I usually already have a pretty clear idea, I still want to see all the options so that I can be really sure that I have made the right decision. Mr. Abbar took a lot of time and advised me in detail about the advantages and disadvantages of the various textiles, without ever giving me the impression that I was too demanding or weak in decision-making. There was also no unpleasant sales pressure built up, as I have experienced elsewhere. All of this is the reason why I will continue to buy larger pieces of furniture from Möbel Höffner. Finally, I would like to suggest that PETA certification be advertised a little more strongly in the future or made more clearly visible. I only found the relevant reference because of my intensive search. If I had been aware of the certification beforehand, I would have immediately chosen the SWITCH series - and without a doubt many others would do the same to avoid financing animal suffering with their money. A clearly visible notice in furniture stores, in brochures and online media would be a good guide!

Not recommended. The consultant doesn't say "Hello", she doesn't say "Thank you", she just prints out a piece of paper without saying a word. The goods issue is obviously not staffed and when an employee comes, they are totally unfriendly.

Very nice and large furniture store

Customer service Arrogant and very bad. We are very strict when it comes to complaints or returns of furniture, even if the fault lies with Höffner. It's OK that you have to pay for incorrectly ordered furniture when you return it, but that you also have to pay because of poor quality was new to me. I definitely won't buy anything here anymore.

Customer service is very important here. You can't reach anyone and even if you drive a long way to the store, you're fobbed off with delivery problems and a lack of staff. Come up with something new! If there were minus stars, that would be forgiven. Once and never again! Waited a year for a refund from a trash can 😱

A few days ago I went to Möbel Höffner with my mother to buy a relaxing chair that I had already selected. We were approached by Mr. Abbar in a very friendly and non-binding manner. The conversation quickly developed into an extremely pleasant consultation. We felt well looked after and were able to take the time we needed to make the right decision. Thank you for the great support!

Everything is fine, very good advice.

We have been customers of Höffner for many years. Even in the other house. We really enjoy coming here. Large selection and friendly sellers. You can also get help at any time from Ms. Kilian at the cash desk. Thank you very much for that

We are absolutely thrilled with our purchase of a new couch from Möbel Höffner! The selection of couch sets was impressive. The advice from the friendly and competent sales consultant made the process very pleasant. Given the attractive price, the decision wasn't difficult for us. I can recommend Möbel Höffner to anyone who is looking for high-quality furniture and excellent service.

Unfortunately, no employee in the kitchen area has time for a 3-minute consultation. I knew exactly what I wanted to order...

I would like to expressly thank Ms. Serpil Ucar for her arrangement, her professional expertise and her winning, friendly nature. The absolutely professional behavior of this lady ensured that my shopping day in her house was an experience for me... Very good advice, no pushy behavior, and perfect behavior ensure that I am happy to be a customer in your company...

Great advice! Great service! Both the advisors and the ladies at the checkout were very helpful! This was definitely not our last purchase!

We had a very nice, helpful and competent salesperson.

Yesterday we went shopping at Höffner. At the checkout the price wasn't right. The friendly cashier, Ms. Kilian, immediately made an effort. Thank you very much for that ♥️ We'll be happy to come back. :)

A very nice store! Lots of selection, very friendly and competent staff! And you can always find a parking space! ;)

Don't hesitate to advance and don't go back, everything is at a price cut.

Very polite people.... and they have a lot of patience and time..😉👍👌

Never again höffner Fürth, even though the kitchen department is by far the best within a 25 km radius. The only annoying thing is that there are no price information on exhibition kitchens, so you have the feeling of being at the mercy of the seller. A treat. The checkout staff, however, make it possible for you to decide not to enter the store again. Older people are ignored and reprimanded so that they can only escape from this hustle and bustle without any goods. Doesn't happen to us anymore. Too bad.

We were looking for a dining room table and chairs. Employee Sylwia approached us and offered her help. We said yes, and received very friendly and competent advice based on our wishes and ideas. Very important to us: fun and a sense of humor, and this employee has both. Yes, we finally made a decision and bought the table and chairs. Thank you very much.

Unfair competition! Showroom kitchens were advertised last week, even though none were available or available to show to customers during the specified time period! When asked, customers were told to wait a few more days and then come back! An imposition on potential buyers who made the trip specifically to view these kitchens or alleged bargains in person!

If you want to experience the best customer service, you should go to Höffner, especially Ms. Kilian. Top!!

Nice friendly staff and fast delivery

Absolutely disappointing customer service at Höffner! Despite a long waiting time and multiple delivery postponements, the living area did not arrive as agreed. Wrong information was given several times. Communication was chaotic and unprofessional, causing unnecessary stress. In order to prevent further delays, the living area was picked up on site, personally by me. The helpful cashier manager, who personally took care of the collection at the branch, as well as the competent managing director, who apologized for the inconvenience caused, should be positively highlighted. Conclusion: Höffner's customer service is unreliable and needs improvement. However, the personal support on site from the managers was very good.

I called the legal department here regarding a cancellation matter. My contact person was Daniela P. I politely presented my concerns and tried to find a compromise. The lady was so rude and snippy, rattling off her response at a breakneck pace. She immediately addressed me as "good man." When I said I wanted to be addressed by my name, she simply hung up. You can't find compromises with this lady; she's probably responsible for speaking rudely to customers. To the bosses at Möbel Höffner: Anyone who reacts to customers like this doesn't belong here. Regarding the owner's response: You don't need to reprimand me as a customer, but rather train your employees in customer service or remove them from customer contact. I was simply expressing my displeasure. I'm not interested in a factual review, but rather in how you are treated by some employees here, even when you are friendly yourself. If you read the reviews, I'm not an isolated case. Normally, you apologize for such behavior.

A huge furniture store with a large selection. Thanks to Mr. Abbar and his experienced advice, we were able to create an individual cabinet with many special requests.

Incredible! wanted to get advice about a kitchen, so unfriendly that we went to Höffner for the last time. When we wanted to find out whether the price was already the reduced price, we were spoken to so stupidly at the checkout and at the information desk that we gave our customer card back. We will never enter this store again. Unfortunately I have to give one star so that I can rate it here, zero stars would be my rating.

Water damage after Höffner's kitchen installation: After several months and legal action, the damage was repaired after 10 months. Until then, the installed furniture, some of which was damaged by the water damage, had been stored in the living room. The processing and customer service were a disaster.

Unfortunately, I've only had bad experiences with THIS furniture store in terms of products and service....

There wasn't much going on in the furniture store, but customer satisfaction is different. A lady tried hard, but otherwise only provided flippant information.

A furniture store that we can only recommend! We bought our first kitchen there 8 years ago and have now ordered a new kitchen because we are moving. From the consultation/planning to the execution, everything was perfect. We are very satisfied because our kitchen consultant Bruno Gillich, with whom I was on a first-name basis right from the start, was so responsive to our individual wishes. He fulfilled almost all of our wishes ("no induction cooker" 😉) and gave us detailed advice. Now we hope that the delivery and assembly will still work, which we are convinced of, and then we can only say: Top furniture store, we'll be happy to come back! Kind regards at this point to the very friendly salesman Bruno and his colleague, who ended up working together as a team, something you rarely see. It was a lot of fun! If we need a kitchen again in our lives, we'll always be happy to go to Höffner in Fürth.

Very poor customer service, we felt very let down by the employees. You just feel like a number with zero goodwill or even a little empathy for a problem for which the furniture store itself is to blame... I can't recommend the store at all, the customer service at the Swedish competitor is 100 times better 🙃

Large selection but no feel-good atmosphere

Unfortunately, I didn't have a good experience with Höffner...Customer service was subpar...Also the waiting times until furniture was delivered...

Very friendly, very competent. We felt very comfortable and understood each other well with Mr. Martinovic.

I was at Ladies Day in the Fürth branch on March 8, 2025. It was a great event. Everything was super organized. We saw the fashion show and tried something very tasty during the show cooking. Then in the restaurant (the food is very tasty, the San Francisco cocktail too). Ate outside on the terrace in the great weather. It was a great shopping experience! The staff was very nice everywhere: at the bar corner at the reception, as well as in the different departments in the house. The checkout manager at the checkout was particularly friendly, open and communicative.

Very nice and courteous employee. Even though there was no longer a promotion, he gave us a 40% discount. All in all very satisfied. Only suggestion for improvement. There are no shopping carts for baby seats. So we had to take two cars.

Large areas, enough sellers but no one can be found if you have any questions...

no prices on anything. You always have to ask...

We received excellent advice and left the store happy with our dream sofa. Many thanks also to Ms. Kilian for the competent and, above all, friendly support.

I had a fantastic experience at Möbel Höffner! I would particularly like to highlight Ms. Kilian, who is an absolute angel with her friendly and competent advice! Great service, a large selection and a great team – I would love to come back!

Nice furniture store, unfortunately the staff doesn't like to be disturbed. Even when asked, there was clearly an attempt to get rid of the "disturbing customer" in order to be able to fully devote themselves to the conversation among colleagues again. “Walk to the other end, the part you’re looking for should be there” haha, it wasn’t there. 2nd time asked “You have to look a bit”. It's a shame because we would have really liked the wall unit from the brochure. It's a shame that the large number of staff didn't feel like selling. Maybe it would be better to motivate the staff for sales. Three stars anyway, it's clean and there are plenty of parking spaces. Unfortunately there is no advice

Not at peace at all. I ordered 3 picture frames and they arrived broken. I wrote an email several times and got no response back. You can't even speak to the customer hotline, you should do it online and it didn't work again. I'll never order anything there again. I can't recommend it any further. Send me the new picture frames, I paid money for them.

Very good, competent and polite advice in the area of ​​kitchen planning!

I first bought a kitchen from Höfner and wasn't thrilled with the setup. Nevertheless, I ordered a table afterwards – a big mistake! Ordered in October, it should be delivered in early January. Instead, it didn’t come until February – and only half of it! As of today (March) the table is still unfinished and the customer service is an absolute disaster. No reliable statements, no quick solution – just frustration. I can only advise against shopping at Höfner!!

A lot of furniture is quite expensive

Normal, as you know it... the restaurant is always worth a visit

Very nice advice, everything went smoothly.

We bought our Paidi baby bed there. Now I have ordered replacement screws. Overall, I've been waiting for at least 8 weeks now. I had to follow up on the phone several times and orders were placed incorrectly or with delays. Then they said the manufacturer would send the screws directly. After talking to the manufacturer, I was told that the screws would first go to Höffner. Then I get another confusing email that our furnishings arrived damaged and replacement parts have now been ordered. I can't think of anything else to say, that's really not good customer service...

Often there with the whole family. But now you have to pay 10 percent if you return it because you have decided otherwise. That's an outrage to the power of 10, absolutely bottom drawer, so me and my family and friends will never go shopping there again.

Murat Sentürk really surprised us: quickly - already on the phone. Careful, knowledgeable, service-oriented, humorous, conversational partner, and from Erlangen! And now we can look forward to the new balcony table in peace and quiet. So all in all a positive experience.

We would like to thank Mr. Bartha very much ❤️- for the fantastic advice and planning of our dream kitchen. There are still customer advisors who put their heart and soul into the matter, who respond to customer requests and understand what the customer wants. Luckily, Mr. Bartha had a spontaneous appointment available for us and took care of all our concerns straight away. We immediately felt comfortable and were on the same page, all topics were discussed and explained, and we felt like we were in good hands at all times. Thank you for this great experience! This is how customer service works!

I am very satisfied with the transaction. Top offers, top customer service, top selection and mega offers!!

Great advice and presentation. Thank you very much Mr Abbar.

Good attractions with the loyalty card

The visit to the Höffner was very nice

So I can only advise that Mr. Micharl Oehme in the kitchen department is a top employee 💜

Great selection of decorative items -> you can always find something here 👍🏻

We had a nice day and could get some inspiration

Bad WiFi, balloon ride started too late