Heinsberg in Heinsberg

Very dirty, tray carts are full, the floor is sticky, the tables are very dirty, and the restrooms haven't been cleaned in a while. The staff sit at their tables (everyone is entitled to a break) and don't care.

Very rude towards disabled people! I am more than speechless! I was standing at the self-service machines and overheard a customer asking for the toilets. This man was unfortunately somewhat handicapped and spoke accordingly rather loudly. The employee shouted at him and was more than disrespectful with his volume and said he should not let himself be shouted at. The man then went to the toilet and came back with an apology for his disability and did not receive a single apology from the employee. Instead the employees stood behind the counter and thought they had to laugh about it. A real shame and disgusting in my opinion. I hope this is read and brought up in a team meeting. Simply disgusting how people can have no compassion or even a bit of sense.