McDonald's in Heinsberg

The staff used to be friendlier. In addition, you somehow always get ripped off... placed an order, paid the amount and got less than half, what a disgrace! Plus, opening hours until 3 a.m. but only Mc Drive is open, what about the people who don't come by car? Such information would make more sense in advance.

It's quite modern inside, the ordering stations are also there, very cool in my opinion. From the outside it's still the most inconspicuous McDonald's in the district. The tables weren't that clean, I think wiping them every now and then would be good. The staff was nice and service-oriented, any missing cola was refilled immediately. Actually there's nothing to complain about except that the tables and seats could be wiped down.

Well located McDonalds. The parking spaces are occasionally a bit on the small side, but there are other shops nearby with spaces. For the rest, it is sometimes very busy and noisy with students hanging around. The food is always ready quickly and delicious.

Sorry, that doesn't work anymore! The entrance smells of urine. Every time a guest opens the door, the smell of urine wafts through the restaurant. I had breakfast here four days apart and it just smells disgusting. Today was the last time at Mc’s Heinsberg for me!

Ordering in the drive-in went smoothly. The staff present seemed very listless. All sauces (ketchup and sweet and sour sauce) were missing from three menu items ordered. The apple turnover that was also ordered was forgotten. Luckily, when we checked at the last window before departure, we complained about the missing items. With a short “Oh, sorry.” I received the missing items in a large bag... well almost... there was only the apple turnover, sauces were still missing. After 2 minutes of driving, the fries could only be “enjoyed” cold. At least the drinks and burgers were right 🥳

There is a reason why the score of the place is low. In my case I've ordered a takeaway with two hamburgers, but received cheeseburgers wrapped as hamburgers. They also forgot the nuggets. Check every little thing you receive in a takeaway.

As is often the case, we received something that was not ordered.

The whole restaurant stinks of toilets. Let's not even talk about the toilet. Catastrophe. Never again

The employees are not unfriendly, but they seem listless. This can be seen in the facial expressions of most people and also in the cleanliness of the store. The floor and many tables are not clean and the tablet carts are almost always full. In addition, the toilets smell very strong.

Actually a McDonald's like any other, but it could be cleaned a little better (tables and toilets), there was no table service and no friendly staff on two visits. Waiting time unacceptable Update October 26th, 2024 - despite opening hours until 3:00 a.m., you were no longer served after 12:00 a.m. - an impudence - a shame about the time.

Food was lukewarm. Some groups of young people around 18 years old inside who were quite noisy. The restaurant is quite atmospheric and there is little parking.

Once again the staff preferred to talk to each other instead of processing the order properly. 6 chicken nuggets were forgotten

We ordered online and when we got the delivery we noticed that the dressing for the salad was missing and we also missed the muffin.

There was a strong smell of urine in the women's toilet and everything didn't seem so clean. But the employees were very friendly and it was tasty too.

Unfortunately, the burgers are often built sloppily (crooked). Side salad often not available

Not clean and in terms of quality much worse than in the Netherlands.

in meinem mcflurry ist zu wenig karamell und zu wenig oreo.aber das ist oke weil ich liebe mcdonald’s sehr guter sehr guter laden nur zu wenig karamel

Even though it was very crowded, everything went relatively quickly. However, more salad next to and on the burger.

Very dirty, the blonde, tall girl with a Russian accent is on the bottom drawer. Talking to employees like that and threatening them.

I just ordered food. And when I get home I realize that I got 5 lattice potatoes and a cheeseburger that looked like someone had already driven over it. I don't even want to start with the M burger, it was definitely 3 days old. All in all, I threw it in the bin. NEVER AGAIN!!!!!

I've never been to McDonald's Google is probably fantasizing

Food and everything was delicious and service was very quick but really disgusting, everything was dirty and we don't want to talk about the toilets at first.

Unfortunately it is becoming more and more expensive.

I hate to write negative experiences, but McDonalds Heinsberg is absolutely not recommended... at any time of the day

My order was missing fries, I got mc plantain instead of normal nuggets and there were cucumbers on the cheeseburger even though it said none

I ordered drinks in the car. I went in to pick it up. The screen showing the numbers for pickup was not on. The numbers were called. Still not my 3 drink count after 10 minutes. I asked because people who had ordered after me at the terminal were already able to pick up their food. It took another over 10 minutes for 2 coffees and 1 milkshake. No milk packets or sugar in stock. Was very disappointed with the service.

The older gentleman with gray hair and glasses plays around in his mouth and then fills the burgers and orders. Very unhygienic. No attention is paid to hygiene.

Opening times are incorrect. Only drive in from midnight. Absolute impudence. There is no sign that it is only drive in from midnight

Well, you go in hungry and leave with the intention of never going back.

Good for a little hunger in between meals

2 Happy Meals sorted absolutely wrong and without toys, without sauces. Very bad service.

The worst thing is they have my sauce, I call and she acts as if she doesn't understand me, impudent, never go back!!

I had to wait a long time for the order. The food was packed with us even though we had ordered to eat in the restaurant. There were also dirty tables

Royal cheese with half a slice of cheese, really???

Very poor customer service.. and no intervention from the manager. The woman at the checkout spoke to me disrespectfully

Mc Rib is always delicious. The toilets could use a cleaning.

This space is way too small. Inside, but especially the parking outside. Doesn't pull at all. Staff is friendly and neat. Especially in terms of cleaning, 5 stars.

The service was a bit curt. They made a somewhat listless, taciturn impression. Elan is different...

Have to wait a long time for your food

If you order and you have number 220, for example, other orders will be completed after you, which is not how we Albanians say Qi nonen. And wait another half hour

We ordered from MC Drive. The lady at the counter was rude and unfriendly. It wasn't like all HELL was going on. We were the only ones at the time. Even when she was asked about the unfriendliness, she was rude... without words

I've always been very happy, but since the last three times my anger has been building up... Something is always missing, you no longer get what you ordered and what you PAID for. I'm just mad. Then you go back and say that you ordered something else or that you're missing something and you'll be insulted stupidly... Just disappointing!!!

Worst restaurant I've ever seen, full storage trucks, outside it looks like a garbage dump, full ashtrays on the table near the children's play area, let alone the service. I waited 10 minutes at the checkout to pay and now I and my nieces have been waiting 20 minutes for the food we ordered. Something should change quickly!

Only name is big, not worth it at all

VERY DIRTY THERE.....THE TOILETS ARE DISGUSTING!!! you could clean 3 times a day... Food is missing...or it's wrong.The prices.You can expect more

Unfortunately, the cleaning is not done properly. They had just opened, no toilet paper in the toilet. The seating area was covered in stains. Child seats were really dirty.

One of the few clean Mc's stores. The staff was friendly. We got crispy, hot fries. 🍟

without salad, 60% salad, 40% burger

As always delicious, unfortunately now very expensive. But the store can't do anything about it.

If it says online and locally: it closes at 3 a.m., then the store shouldn't be open at 1:40 a.m.

One of the cleaner McDonald's I've eaten at. Sometimes it is a bit crowded and you have to expect a longer waiting time, but often you can order without any problems and take your food away within 10 minutes at the latest. The burgers are mostly freshly made and the staff is also nice.

Absolutely unhygienic and no interest in resolving any issues at the customer's request. This includes multiple things, but when I was told there were no wipes to disinfect the toilets after they were full of urine and the other employee told me something completely different and went behind the register and tried to give me alcohol disinfectant wipes, I heard about it to his superior, "No, he can't get it, he can clean it like that, we don't give out something like that," I felt disgusted. Of course you don't expect the cleanest corner at Mcs, but something like that is just completely disrespectful to the guests! If you're not cut out for the catering industry, you should work your way up to being a foreman on the assembly line :^

Found this café by chance today and enjoyed a little snack (goulash soup and lasagna) there. Soup was worth every cent at €7. Lasagne was good and at €13 it was in the upper price range. Service was friendly and quick. Unfortunately, it was uncomfortably warm in the glass-roofed annex. A little cooling there wouldn't have hurt.

Fries were very good, hamburgers as well. Service could be much friendlier. But that's not the main thing I expect from McDonald's. Toilets weren't that clean.

Food ingredients were like all McDonald's in general. However they knew how to make it taste not that good. Way too much sauce on the burgers. The meat of my big tasty flew off the bun and I spilled the sauce over my clothes... for the future please be more careful with the sauce

The food and the staff are friendly but what bothers me is that McDonalds is really dirty... (there was salad under my table) Otherwise great! 👍

They didn't bring me any cloths and I wasn't fed any food

The service is friendly and the food was very tasty 😋

The woman at Mc Drive is very dissatisfied with her job and every customer feels it Rude no hello nothing!!! Never again

5 star gourmet restaurant for the golden M

Food is always cold and they could use better cleaning inside. The toilets could also be monitored more closely in terms of cleaning.

Despite pre-ordering in the app, it took a long time, over 15 minutes at the drive-in I think is too long a wait.

The MC drive is super fast and the restaurant is beautiful 🤩

Fresh food, tasty golden brown fries. Not very pleasant.

Calm place located next to the mall of this city, tasty but I offer a bigger bread

I just got a burger……I had barely gotten home when my wife wanted to eat her burgers when she noticed something was wrong as soon as she took them out of the bag. She ordered two double cheeseburgers, both of which were marked as double cheeseburgers and were simple hamburgers. I wouldn't have written this review for one of them, but for both?!?You can say it was "consciously" wrapped.

Mc rib so dry no sauce I find it outrageous at these prices!!!!

I only have 1 thing to complain about, I have often noticed when I order that some products are not included. Guys, I'll pay money for it!!! And the prices aren't exactly cheap! So nothing against the service, it's top. The employees are super friendly.

Clientele takes some getting used to. Otherwise like a normal McDonald's

Toilet: dirty. Service: 0 - you have to do everything yourself these days. It's a wonder you don't have to fry the burgers yourself! Ambiance: I saw a train station mission that was nicer decorated.

Great McDonalds, nice decor. McRib, on the other hand, was unpalatable, the rest was tasty. Friendly staff!

One of the cleanest and also one of the fastest McDonald's I know in terms of staff. No comparison to Bürgerking in Heinsberg. Quality is just right. The toilets are always super clean. I can only recommend this McDonald's

Quite nicely finished. Clean toilets, which is rare in MC

Garbage is not cleared away, resulting in guests leaving their trash on the tables, which is also not cleared away. The tables are dirty and the staff seems very unmotivated.

Perfect, clean + fast Pleasant coworkers. Only recommended. Keep it up!!!

Schmuddelige Bude von vorne bis hinten. Essen war ok. Pommes waren mal heiß. Service, na ja. Toiletten ohne Worte. Ich denke, das Personal ist überfordert. Schade.

Drive in genutzt. Kraft am Schalter sehr mürrisch. Ansonsten halt fast food

McDonald's eben,aber einigermaßen sauber, außer die Toilette.

War geil location auch nice es auch

Obwohl es nicht wirklich voll war, waren die Angestellten ziemlich überfordert. Die Tische, an denen keine Kunden saßen waren zum Teil sehr "versifft"...die Mühe die Tische abzuwaschen macht sich keiner - da stehen die Angestellten lieber vor der Türe und rauchen . Das Essen war kalt, Strohhalme und auch Servietten gab es erst auf nachfragen Der Service von MC Donalds hat ganz stark nachgelassen, in der Heinsberger Filiale

Ab und zu. Darf es auch mal Mäcces sein

Ist wie ein Mc Donalds 😂 Mitarbeiter waren freundlich. Essen war schnell fertig. Es war alles warm und hat geschmeckt 👍🏻

Die vergebenen Sterne dürften eigentlich schon fast alles sagen Mc Donalds hat auch immer wieder super gute Angebote vor allem jetzt kurz vor Weihnachten das super geniale McDonald's Monopoly

Einfach immer sehr laut dort und ich verstehe nicht warum man immer die Klimaanlage so sehr runter stellen muss. Es waren 8 Grad Außentemperatur. Mitarbeiter sehr nett. Essen: Mäcces halt...

Ewig lange Wartezeit am McDrive :(

Heute war da Essen kalte aber ansonsten wie immer

Hele fijne Mc, 1 vismenu met extra visburger en een chiliburger voor 14€ Kan dat ook in Nl????

Irgendwie bei uns in Heinsberg viel Stress immer,viele Leute,sehr lange Wartezeiten, Toiletten lassen besseres wünschen, unhygienisch sehr oft kein Toilettenpapier, das Essen schmeckt mir letzte Zeit auch nicht so wie früher.......

Ich will, dass der Typ mit den Locken eine Gehaltserhöhung bekommt. Er ist ein wahrer G Küsse sein Herz

Ein toller Service. Wir hatten ein Problem mit der App, die auf dem Handy nicht so funktionierte. Innerhalb 2 Minuten hat man uns zu unserer vollsten Zufriedenheit geholfen

Altijd daar heen voor de mac rib , waarom zijn die niet in Nederland verkrijgbaar , zo lekker

Essen war leider zum wiederholten Mal nicht heiß.

Endlich wieder an unserem Besuchstag einen sauberen Gaststättenraum vorgefunden. Andere Filialen sind mittlerweile nur noch dreckig.

Mc halt, das Ambiente an dieser Stelle nicht mehr meins, Sauberkeit naja geht so, Service-die Aufsteller für den Tischservice werden einfach nicht zur Verfügung gestellt, somit gibt es den faktisch nicht ….

Das Essen ist Ser köstlich und Service ist ser gut

Meglio della media dei mecdonald

Goed gegeten voor een leuke prijs, big mac menu voor nog geen €8,00. In nederland hadden we al de €10,00 gepasseerd..een medewerkster had niet zo haar dag, zat met dienbladen en sausjes te gooien op de Counter en te mopperen.

I don't like Macdonald's but my son love it. So we celebrate first day of school there

Ну что я могу сказать.Этот Макдональдс не лучший но и не самый плохой.Иногда работает смена ответственная но иногда работает смена которая не очень старается.Вкус еды зависит от смены,которая работает в этот день.Атмосфера.Мне не уютно в этом помещении.Не знаю почему,но мне не уютно.И еще.Надо чаще делать генеральную уборку помещения и столов.Так же следить за столами на улице,особенно летом.Если шел дождь и закончился то надо протирать столы и стулья,что бы люди могли сидеть на улице.Да и постоянно не дают трубочек к напиткам.Даже мы просили и нам сказали что трубочек нет,хотя у других посетителей были и после нас заказывали кока-колу посетители то им дали трубочки.Вот как-то так.

Приємно посиділи та перебуди дождь. Затишно і як завжди смачно.