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3,6

Basierend auf 2.393 Bewertungen gefunden auf 2 Websites

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Nº 527 unter 662 unter Mannheim

Ergebnis
StellungnahmenHinweisGoogle2.3584.2TripAdvisor353.0

comment_iconStellungnahmen

So we ordered online via their homepage. There is no indication that they are passing it on to external parties. They are then no longer responsible if something goes wrong. The Uber driver who gets 5 stars stood here desperately explaining in English that no one had given him cocktails. He's going there again. He could be relied on. But HiG never again. Food wasn't really warm again. In a bag... nothing to keep warm. The cocktail was handed over... strange that she called the wrong ones... and so unfriendly... the third time in 3 years. Never again... Service below all.... I don't use the ambience of this place because it's too loud. Food could be good if it wasn't always almost ice cold... Order burgers, fries and cocktails

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Jennifer Martel . 2025-04-21

WEITERE KOMMENTARE IN Google

In my opinion the price-performance ratio is not right. The burgers are relatively expensive and what you get for them is, in my opinion, relatively little. On the last visit, the sweet potato fries and burgers were also very greasy and small. We weren't full afterwards, but we still lost €50. We've been there several times, but I don't think we'll be back. The stars are actually only there for the great ambience.

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S. Ad. . 2025-04-20

WEITERE KOMMENTARE IN Google

In Mannheim, the outdoor area behind the building is an additional highlight. Everyone from the service was really nice and even bought a fresh melon to decorate the drink:) Every dish was very tasty!! We appreciated being allowed to move inside when it got too cold outside. Otherwise we wouldn't have been able to really enjoy the birch forest, the whole atmosphere and the locomotive shed with the original details (monument building).

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Karin Keller-Thümmel . 2025-04-20

WEITERE KOMMENTARE IN Google

Positive: -Delicious food from starter to dessert -Delicious spritzer varieties -Food & drink very nicely put together -Tasty ideas such as burger sauces, burger types, etc. -Everything fresh -Barrier-free (+ toilet) -Great location -Price performance ok -Everything clean -Conditions all friendly -from 9 p.m. all cocktails €6 Negative: -Parking garage not free As of: 2023

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M B . 2025-04-20

WEITERE KOMMENTARE IN Google

Really beautifully done inside. Unfortunately there are a lot of wasps outside in the summer.🐝🐝 You have to be able to cope. Personally, I don't find the burger 🍔 anything special 🤷‍♂️ Service is pretty smooth. Not necessarily because of the burger, but I'll definitely visit again because of the ambience.

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Andi E. . 2025-04-18

WEITERE KOMMENTARE IN Google

Orders via QR code and web, including payment, work perfectly on a table basis. This gives guests time to choose. I like it! The service is also quick, which should be normal in a (fast food) burger restaurant. I find sitting on benches without backrests stressful. The tables are also much too small, some for four people. The taste was okay, no explosion on the palate. Overall expensive (3 people, approx. EUR 95).

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Marcel V. . 2025-04-18

WEITERE KOMMENTARE IN Google

I think it's very good that there was a small playground for the children next door, so the adults could eat in peace. The food on offer was very good, everyone enjoyed it. I found the salad a bit mushy, the lettuce leaves didn't look that fresh. And the Dane toilet smelled like stale water. The craftsman has to come

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-- . 2025-04-17

WEITERE KOMMENTARE IN Google

Yes, I can, although everything inside is pretty tight, but I eat well.

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Michael Herdt . 2025-04-17

WEITERE KOMMENTARE IN Google

Hans in luck? Hmm, none of us had that name. Nevertheless, we settled down between the birch trunks. Maybe Gretel was looking for breadcrumbs to find her way home? It was too clean here for that. Our order arrived quickly and we really enjoyed it. You don't find great ambience and clean toilets very often anymore, so thumbs up. Secretly I wanted to scatter breadcrumbs so that Gretel could find her way back to this beautiful restaurant.

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Andreas Tiedtke . 2025-04-15

WEITERE KOMMENTARE IN Google

The first impression was very positive. The service was rather snippy and the service in general was hardly existent. The table was very small and it wasn't exactly comfortable to sit on. The food came quickly, unfortunately the drinks didn't. We had almost eaten. The toilets weren't as clean as you would like either.

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Britta Schach . 2025-04-15

WEITERE KOMMENTARE IN Google

If you are a real burger connoisseur, this is just a regular burger.

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G S . 2025-04-14

WEITERE KOMMENTARE IN Google

Food so-so, service was already thinking about the end of the workday and wasn't in the mood anymore. Stylish atmosphere

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Barns913 . 2025-04-14

WEITERE KOMMENTARE IN Google

There were four of us there for dinner today, it doesn't seem to matter whether you have a reservation or not, which detracted from the first impression upon arrival. The service was friendly and tried their best, but they didn't pay any attention to them for a long time. We chose this restaurant because of its advertised allergy-friendliness and were unfortunately disappointed here too. When we asked whether there were gluten-free buns available, we only got the answer “not at the moment.” The waiting time for drinks (albeit good cocktails!) was clearly too long at around 40 minutes in a moderately busy restaurant! The dishes (including vegan) were good in terms of appearance and taste. However, the meat seemed firm and compact, almost like it was frozen, although the other ingredients (side salad, vegetables) were crisp and fresh. Unfortunately, we also had to wait a long time to pay and the service staff seemed unambitious, although very friendly. All in all, it was a mixed visit, but despite a bit of bad luck, I would like to give “Hans im Glück” another chance.

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F M . 2025-04-13

WEITERE KOMMENTARE IN Google

Nice location, friendly service, but unfortunately very average burgers (especially vegetarian ones).

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Anja L. M. . 2025-04-12

WEITERE KOMMENTARE IN Google

The lunch was excellent for a short visit to Mannheim. The selection and quality of the products is convincing. The service and therefore the attention to the guest was very good. The food was served hot and fresh from the kitchen. If you're hungry, you can order a double burger. The preparation did not suffer from this. The truffle mayo added to the sweet potato fries was also a highlight.

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Ralf Jörz . 2025-04-11

WEITERE KOMMENTARE IN Google

Good food, very fast service, nice atmosphere. Everyone will find something here.

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Basti Delker . 2025-04-10

WEITERE KOMMENTARE IN Google

In itself a very nice location. But unfortunately waiting times are far too long. 2 hours for a meal is just too long. Sorry 🫤

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Gabe 829 . 2025-04-08

WEITERE KOMMENTARE IN Google

I ordered a burger that was completely soggy from the sauce. I just wanted new bread. It was said it would be delivered (never came) I didn't eat the burger. I still had to pay the full price after I asked if anything could be done.

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Leticia Sekis . 2025-04-08

WEITERE KOMMENTARE IN Google

The burgers are really just bad

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Dk Md . 2025-04-04

WEITERE KOMMENTARE IN Google

Good place offering variety of burgers and really cool solutions also for vegetarians. The interior is gorgeous and that’s what impressed me as well. Quality is absolutely to recommend!

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Natalia Bitel . 2025-04-02

WEITERE KOMMENTARE IN Google

The burger was delicious, but in my opinion a bit overpriced for the portion size. A few more fries would have made all the difference. Some of our drinks had way too many ice cubes. That's obviously cheap for the restaurant. The service was okay but not very engaging. April 2025

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O. K. . 2025-04-01

WEITERE KOMMENTARE IN Google

A beautiful family birthday group was warmly welcomed and very spoiled with treats. Unfortunately, we found the background music a bit too loud (we were also sitting directly under a speaker) and so it was difficult to talk to each other.

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Barbara Bauer-Conrad . 2025-03-29

WEITERE KOMMENTARE IN Google

I just ordered food via Uber Eats. It arrived surprisingly quickly, considering how good it tasted and fresh it seemed. Highly recommended!

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Jakob S. . 2025-03-28

WEITERE KOMMENTARE IN Google

It was very nice to celebrate my birthday with you! The staff was great! Thanks so much! 😊

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Annabelle Che . 2025-03-26

WEITERE KOMMENTARE IN Google

Personally, I don't like this confusing jungle interior design, you sit on narrow, uncomfortable benches without backrests and a never-ending, loud beat comes from the speakers. Comfortable is different. Food average, little taste and the chip bowl only half full. But there are many possible variations for the burgers, so everyone should be able to find their favorite version. Table reservation by telephone with a friendly employee was very uncomplicated and was kept as agreed. Service was good, service was quick.

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Bernd Butsch . 2025-03-25

WEITERE KOMMENTARE IN Google

Very good burger selection. A very innovative ordering and payment system is available as an option.

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Kai Schledzewski . 2025-03-23

WEITERE KOMMENTARE IN Google

The food was delicious but the price/performance ratio was very poor. For 17€ a burger that is even smaller than a Big Mac from MCs is a real shame. I would have expected more.

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Michael Eh . 2025-03-22

WEITERE KOMMENTARE IN Google

First of all, the ambiance is very nice. Unfortunately, the seating is very close together, so there's hardly any space or quiet communication. The service is very friendly, but we weren't asked if everything was okay with the food, nor were we asked if we wanted anything to drink. The portions are good, but the food is a bit overpriced for the price. Eating there with a baby isn't recommended due to the lack of space.

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Adrian Solideo . 2025-03-19

WEITERE KOMMENTARE IN Google

Not to be compared with other “Hans im Glück” restaurants. The employees are unfriendly and incompetent. Things were missing from an order (via Lieferando), but instead of delivering the missing products (like any other good restaurant would do), the employee got cheeky and told us to pick it up ourselves. I recommend that the branch manager undergo service training and a briefing on complaint management for employees! I will certainly NOT order there again, let alone go there, and I will also advise my friends not to!

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Minzze . 2025-03-17

WEITERE KOMMENTARE IN Google

Delicious food. Unfortunately it was very loud and the light was too dark in the evening. The service makes jokes that no one finds funny.

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C. M. . 2025-03-15

WEITERE KOMMENTARE IN Google

So beautiful, so good food, so good service. The mood, the music, the ambience, absolutely perfect! We had a great evening and will definitely come back The cocktail*hang glider tastes like Capri Sun only better 😅highly recommended

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Tamara Steiner . 2025-03-13

WEITERE KOMMENTARE IN Google

Unfortunately, I was really disappointed with our visit. The atmosphere is in the “Hans im Glück” style, but quite narrow. The service staff reached their limits when ordering. We had to correct four times before the order was taken correctly. The capacity of the beer was below the calibration mark. When the order came it was pointed out that the wrong fries had been delivered once. We were assured that this would be corrected, which of course did not happen. When we paid we were then charged for the wrong fries. The invoice correction was then complicated and lengthy. Overall, in my opinion, the prices are clearly excessive for the quality and quantity.

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Heiko Schrade . 2025-03-09

WEITERE KOMMENTARE IN Google

Ultra cozy, great atmosphere. The staff is super nice and relaxed. The food is really great. Not that cheap, but worth every cent. We'll definitely be back.

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Elke L. . 2025-03-09

WEITERE KOMMENTARE IN Google

Simply the goat. Served very quickly

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Hüseyin Tatlidede . 2025-03-08

WEITERE KOMMENTARE IN Google

Everything wonderful as always :)

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Jaensche86 . 2025-03-07

WEITERE KOMMENTARE IN Google

Unfortunately we had to send my companion's burger back twice because it didn't match the order. Of course, my burger had gotten cold in the meantime. It's a shame for a restaurant that promises high-quality and exclusive burgers. Unfortunately, this diminished the hoped-for visit experience. I would have liked an accommodation.

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Jens Lutz . 2025-03-04

WEITERE KOMMENTARE IN Google

The burger was really great. But the interior is too narrow for me personally. Unfortunately not for slightly wider crosses 😀

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Nils Ulrich . 2025-03-04

WEITERE KOMMENTARE IN Google

Great selection of vegan dishes, very friendly staff

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Lilli . 2025-03-03

WEITERE KOMMENTARE IN Google

At all looks better that are :-) Nice Service. Nice atmosphere probably. But tasty of the food - medium. Nice drinks, they’re tasty

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Havand . 2025-03-02

WEITERE KOMMENTARE IN Google

Hang the lamp above the table a little higher :D

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Debora Cestonaro . 2025-03-02

WEITERE KOMMENTARE IN Google

Burgers were great this time. This time the cooking point was just right and the burgers were juicy. Unfortunately, last time they were much too dry. Ambience only 4 stars this time because it is simply too cold in your store.

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Stefan Jahnel . 2025-02-09

WEITERE KOMMENTARE IN Google

Very nice and friendly staff, the food is very good 👍 I can only recommend it 💯 ❤️ I have been visiting Hans im Glück regularly in Karlsruhe and Mannheim since 2018

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Tatjana Hirth . 2025-02-09

WEITERE KOMMENTARE IN Google

We come here often and always find it good. Ok, except for that one time in the summer where the burger patty was really charred, but that's not the point here. Our last visit was flawless, burgers were very tasty (especially the vegetarian versions are excellent), great service and a very attentive host. So gladly again!

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M Ng . 2025-02-06

WEITERE KOMMENTARE IN Google

The food was good. Unfortunately we waited a long time for service. We sat at a locked door. It was drafty and cold there. We have forwarded this to the employees.

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Dagi Bo . 2025-02-05

WEITERE KOMMENTARE IN Google

The food is very tasty and the vegan and vegetarian selection is very large. Unfortunately the staff is a bit short. I was there twice and both times we had to wait a long time before we could order. A second drink was only possible if we went out to find a waitress ourselves. If it is very busy, there should definitely be more staff available. The ambience is beautiful and the staff that is there is also super friendly. Unfortunately, parking was not possible except in the parking garage and there I paid 6 (!) euros for just over 2 hours.

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Yvi Deffner . 2025-02-05

WEITERE KOMMENTARE IN Google

The staff wasn't interested in my reservation, we were seated with 7 people at a table for 6. The waitresses were friendly, but extremely poorly organized and visibly overwhelmed. It took more than 30 minutes before we could order food and drinks, and it took more than 45 minutes for the food to be ready. When serving, a burger and fries were missing, which was fixed within 10 minutes. Ordering and serving dessert took a similar amount of time, making the visit last about 3.5 hours in total - for burger, fries, salad and a few churros. The burgers and salad were very good, the fries were lukewarm at best and the churros weren't really crispy. Overall, unfortunately, a very disappointing evening.

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turbotaktik . 2025-02-03

WEITERE KOMMENTARE IN Google

Unfortunately, with reservations, the waiting times were too long and the order was served incorrectly

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Melis Ünal . 2025-02-02

WEITERE KOMMENTARE IN Google

🌟🌟🌟🌟 Perfect burgers & great ambience at Hans im Glück! 🌟🌟🌟🌟🌟 Hans im Glück is simply one of the best addresses for really good burgers! 🍔🔥 ✔ Burger: Super tasty, juicy and with really fresh ingredients. Whether classic, vegetarian or vegan – everyone will find their favorite here! ✔ Ambiance: The furnishings with the birch trunks create a really cozy and relaxed atmosphere. Perfect for a relaxed evening or a good meal with friends. ✔ Service: Friendly, attentive and fast – you simply feel at home here. A pleasure every time! Clear recommendation for all burger fans! 💯🔥🍔

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Alexander Schweizer . 2025-02-02

WEITERE KOMMENTARE IN Google

The review is for today! I've eaten at Hans im Glück Mannheim several times in the past and was always very satisfied, so I was looking forward to a good burger today too. But the worm was in there somewhere today. At first there was no service staff for a long time, so we ordered at the table using the QR code. The drink was served within a short time, the food was a long time coming. The restaurant was obviously very full, so I didn't ask what happened to the order until about 45 minutes later. The same goes for the guests at the next table - they were even there before me. “By chance” the burgers were on the table within a very short time. Unfortunately, my burger had already cooled down by this point and the tomatoes and rocket were mushy (so heat was present for once). The fries were probably spontaneously swapped for fresh ones, which were usually good. It was impossible to complain, there was no waitress and if I had, I would have had a hot burger and cold fries, in keeping with the general overwhelm (or what was going on?). When I didn't pay for the burger, they probably checked how much I ate (2 bites)… Hot (pun intended) tip: stop ordering online if you can't keep track of it - or hire more staff!

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Marion Karuna Rpunkt . 2025-02-01

WEITERE KOMMENTARE IN Google

We had to wait forever before we were even allowed in. Saturdays at 3 p.m. Then I had to wait 15 minutes until we could order. 5 people sat at a table that was much too small. Cutlery, table and even the tomcats were dirty... The food was okay, but I'm used to much better from Hans im Glück in Mannheim. Much better. Last but not least, something went wrong with the billing of our order. We got 0.0. I really felt like I was completely unwelcome after paying. I found it really unfriendly how you were treated. No sign of goodwill, understanding or accommodation. Pay that and go... Was the last time I was there. I'd rather go to Mainz.

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Danie kasp . 2025-02-01

WEITERE KOMMENTARE IN Google

Today the five of us had dinner at Hans in Glück (Mannheim). Unfortunately, at first we had to wait a long time until we were shown to a place that was definitely too small for 5 people. When we looked at the map, we first noticed sticky pages. We also removed a foreign hair first. When someone came to take the order after 20 minutes, we ordered 5 lunch menus. After another 30 minutes the food came. The taste was okay. Unfortunately, there was a big hit when paying! I paid almost 130€ for us together!....and I immediately asked for the bill. This was then brought to me. Our food was not calculated as a menu but as individual items. When we asked what had gone wrong, the boss (!) said that we didn't say we wanted a lunch menu. I then told him that we really wanted that, which was very clear from the order. He showed no insight and was not prepared to pay the approximately €20 that was overpaid by correcting the invoice! Very very sad! I have enjoyed eating there with friends and family for many years. That has now been resolved.

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Melanie Schürer . 2025-02-01

WEITERE KOMMENTARE IN Google

We've been sitting in the restaurant for 1.5 hours now, asking where the food is, but there's nothing there. One evening you should avoid the restaurant if you want to get something to eat. For us it was the first and last time here.

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Alessia Kister . 2025-02-01

WEITERE KOMMENTARE IN Google

The restaurant used to be very good. Unfortunately, during our visit today, it took the kitchen over an hour from the time we ordered to bring the burgers to the table. Even the friendly service couldn't help overcome this circumstance. For €70 I expect more. Afterwards, not even a discount or a coffee on the house. Impudence!

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Fabian Bernhardt . 2025-01-31

WEITERE KOMMENTARE IN Google

We (7 people) were there without a reservation, but the super accommodating and friendly staff freed up a table for us. The food was great, the service was very nice. We'll be back.

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Christina Stowasser . 2025-01-30

WEITERE KOMMENTARE IN Google

Absolutely not recommended!! The price-performance ratio is simply not right. We paid 45€ for 2 burgers with fries and a drink. The burger was completely dry and we both had diarrhea and stomach cramps the next day!! Wouldn't go there anymore

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Nadine Keks . 2025-01-30

WEITERE KOMMENTARE IN Google

Hans im Glück used to be better, but is still good. - I went to the restaurants mainly because of the salads, which were large and lovingly prepared. I could have had a burger here after the salad. The whole piece of vegan crispy chicken style was also on top of the salad. Of course I can handle a knife and cut it, but it wasn't necessarily loving for me. - expensive (especially for the portion) - no backrest + The drinks and the food came really quickly (and on a Friday evening) + The food was delicious + Large menu and good selection of vegan and vegetarian dishes

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Niki . 2025-01-29

WEITERE KOMMENTARE IN Google

Food was good. They don't take the filling quantity too seriously... I asked the bartender about it, he didn't care and he moved on...

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Alexander . 2025-01-26

WEITERE KOMMENTARE IN Google

The atmosphere is beautiful and the food is delicious. Salads, vegetarian burgers, burgers with chicken or beef - I've tried many things and am thrilled every time. The cocktails are always beautifully prepared, delicious and varied. Great value for money. Definitely recommended.

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Louisa Naomi Bächle . 2025-01-23

WEITERE KOMMENTARE IN Google

Ordered at 9:36 p.m., got a confirmation straight away, waited 40 minutes for the food only for the restaurant to call and cancel because we supposedly ordered after 10 p.m. and the kitchen was closed. They also say that I won't get my money back because they can't cancel the order and that I should call again the next day. Impudence 🤡

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Despo D. . 2025-01-23

WEITERE KOMMENTARE IN Google

Very nice waitresses! Super delicious food. Great atmosphere and ambience. Top! The goat cheese bowl is my absolute favorite!

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Ra Lis . 2025-01-22

WEITERE KOMMENTARE IN Google

Great ambience, wide selection of delicious burgers. Service was very accommodating, value for money was right, I'm looking forward to the next time. Always my pleasure

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Mila .S . 2025-01-22

WEITERE KOMMENTARE IN Google

Unfortunately it was far too cold. We were all freezing and had to keep our thick winter jackets on.

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S. Kübler . 2025-01-21

WEITERE KOMMENTARE IN Google

Unfortunately, food never arrived, even though it was in the same part of town. Order was canceled after 2 hours of consultation, unfortunately no refund was possible. The only option was to pick up the food yourself, which was not possible due to illness. All they said was that the next meal would be on the house and that we should give the name of the man on the phone. Too bad!

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Mo Rüb . 2025-01-20

WEITERE KOMMENTARE IN Google

Everything was great, but it was a bit too cold and if you sat for a long time it got a bit uncomfortable.

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Andreas Waldbrenner . 2025-01-18

WEITERE KOMMENTARE IN Google

Visually everything is very nice. Unfortunately it was very cold and therefore very uncomfortable. This also meant that some of the food (fries) arrived at the table already very cool. The staff was very scarce and ordering more drinks wasn't so easy. The seating comfort on the benches was also not optimal for longer stays. It's a shame, because the variety of burgers is great.

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Karin Düll . 2025-01-16

WEITERE KOMMENTARE IN Google

The impression is very impressive. The birch trunks make you feel like you are sitting in the forest. Great decoration. We were a group of 20 people. The tables a bit small. Seating difficult if you have a back. Staff very nice. Drinks and food were served quickly. Unfortunately the fries and burgers were no longer warm. That's a real shame with dishes like this. Price is ok. Burger was delicious. The different sauces on the tables are great. What we all found unpleasant was that the place was really cold and there was a pungent smell of grease. Especially in the entrance area. Both were very unpleasant. Maybe something could be improved here. Overall we had a nice evening. Will stop by again because the burgers tasted good.

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Birgit Hoefer-Kress . 2025-01-16

WEITERE KOMMENTARE IN Google

Burger and salad were very tasty. Ordered apple strudel with ice cream and espresso for dessert, as well as 2 extra scoops of ice cream. The espresso came after 5 minutes and dessert after 15 minutes. We would have liked to have both together. The ice cream was already half melted. Gave it back and got a new one. It was good. There were 7 of us and the reserved table was very cramped. So we moved because it was still empty at that time. Why do you have to get a small table with so many people when 3/4 of the shop is still empty and there is more space. Service was nice and polite. Minus point: when the outside temperature is -3 degrees, I don't need ice cubes in my drink (water).

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IcKe . 2025-01-16

WEITERE KOMMENTARE IN Google

We sat near the entrance door, where unfortunately it was very drafty. When I made the reservation, I specifically requested a table NOT in the entrance area. I had also made a reservation for several people and was asked to push the tables together myself. Not very inviting for my guests. The food was good and the evening was really successful.

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G. West . 2025-01-15

WEITERE KOMMENTARE IN Google

Plantbased Burger Cold, chips semi-soft In response to feedback there was a “that’s a shame” Reluctantly again

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MonkeyDLysop . 2025-01-15

WEITERE KOMMENTARE IN Google

Everything's great, except it's too dark. A little brighter would be better, you can hardly see the food at all.

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Olga . 2025-01-14

WEITERE KOMMENTARE IN Google

I recently had the pleasure of eating at Hans im Glück and my experience was entirely positive. I ordered the “Impostor” burger, accompanied by garlic cheese fries – an excellent choice! Eat: The burger was perfectly cooked, juicy and topped with fresh ingredients. The combination of flavors was excellent and convincing across the board. The garlic and cheese fries were a particular highlight: crispy, spicy and portioned just right. Overall, the food was very tasty and I enjoyed it extremely well. Service: The service was friendly, attentive and warm. The staff made you feel welcome and waiting times were pleasantly short. Ambiance: The atmosphere in the restaurant was welcoming and cozy. The mixture of warm light, natural materials and modern furnishings ensures a pleasant feel-good atmosphere. Conclusion: An all-round successful experience at Hans im Glück! Delicious food, great service and an ambience that invites you to linger. I will definitely come back and can only recommend it.

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Silva . 2025-01-14

WEITERE KOMMENTARE IN Google

We were with four people The fries were cold for all dishes!!! We had two of them returned. After a few minutes we got new ones... they were lukewarm. That's where I have my problem with. Sorry, that doesn't work at all...

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Andreas Larfeld . 2025-01-12

WEITERE KOMMENTARE IN Google

Which is why the stars are deducted - the employee responsible for allocating tables led us to a table for 6, even though we had made a special reservation for 8 people and received a confirmation + had consent over the phone. His statement was: “He has no more space, he can give us two separate tables for 4!” Even though we reserved for 8 people! I then said: “That there are 8 of us there, that we had reservations for 8 of us, that we want to sit together and that I think this is a disgrace!” Of course no solution was reached. The employee made no effort and stopped contacting us!!!! Miserable and disgraceful!! The food was good. The service at the table was very nice.

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Ferdinando Carotenuto . 2025-01-11

WEITERE KOMMENTARE IN Google

Female waitress was slightly lethargic

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Anika Merkel . 2025-01-10

WEITERE KOMMENTARE IN Google

The seats don't even have backrests and the kitchen even makes the restaurant feel like food. So we left without ordering.

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Özgür Koc . 2025-01-08

WEITERE KOMMENTARE IN Google

Today we took the long journey with the children to Mannheim to Hans im Glück to eat here with the 2 for 1 voucher from NeoTaste Burger. Regardless of initially being completely ignored by the terms and later treated unkindly, we were told that the deal was no longer being offered. The waitress just grinned at us provocatively and said that unfortunately there was nothing we could do about it. This is a clear case of unfair advertising as the deal can still be booked via the app. We then left without ordering anything and won't be coming back anytime soon.

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Yvonne Pill . 2025-01-04

WEITERE KOMMENTARE IN Google

Unfortunately the service wasn't good. The fries didn't come, but they were later charged twice. These were still cold - at least we got them exchanged. Neotaste coupons (two cocktails for the price of one) could not be redeemed for unknown reasons. We often had to call attention to ourselves by shouting “Hello” and “Excuse me” in order to get something else. There were no questions about whether it tasted good or whether everything was OK. All of this with a burger price of 13 euros plus 12.90 for the menu is not a good experience - the price/performance ratio is not right. The portions were also small. It's a shame, because the atmosphere is great...

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T Q . 2025-01-04

WEITERE KOMMENTARE IN Google

Very good food, nice service, smart appearance (from online reservation to payment via QR code, absolute class). We'll definitely be back.

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K. Benning . 2025-01-02

WEITERE KOMMENTARE IN Google

Burgers are delicious but the atmosphere is unfortunately terrible (in winter). It's incredibly cold in the store. There were 5 of us there and everyone was completely frozen afterwards. Doesn't exactly invite you to relax.

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Jana Myk . 2024-12-31

WEITERE KOMMENTARE IN Google

Very tasty burger shop that is especially worthwhile for vegans and vegetarians. There is a large selection of different burgers, all of which are really tasty. The prices are a bit expensive.

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Nils . 2024-12-31

WEITERE KOMMENTARE IN Google

Food great There was no repeat order and no response even when I asked. After waiting 40 minutes we requested the invoice. Without getting the repeat order.

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Ca Ri . 2024-12-30

WEITERE KOMMENTARE IN Google

From my point of view, it's a really nice "experience gastronomy" with a great ambience. I really enjoy eating there with friends. What particularly strikes me is the always friendly staff!!! That really makes a big difference. Professional and friendly. Food is very tasty :)))))

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Katharina Nöhl . 2024-12-28

WEITERE KOMMENTARE IN Google

The food and ambience meet Hans im Glück standards. The vegan selection is good. The staff at this restaurant was extremely unprofessional and insulting during our visit. This certainly does not apply to all employees. However, I cannot give positive feedback about the service

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Maja Dewi Dück . 2024-12-28

WEITERE KOMMENTARE IN Google

The ambience immediately stood out to me and I thought it was very cool. Very friendly service, good burgers, coffee and cocktails. I also thought it was okay in terms of price. Top!

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Tim Lotterer . 2024-12-21

WEITERE KOMMENTARE IN Google

Service was unfriendly! They forgot to bring the fries they had ordered and when asked in a friendly manner, which he saw as an attack, he claimed we hadn't ordered anything but it was on the order. We looked at the QR code at the table and he didn't expect that. [Magic] it's a shame that I have to rate it like that due to poor service... Mistakes happen but then getting cheeky?! It's just forgotten fries and he's making out so hard? When we wanted to pay, he made us wait an extra long time until I walked up myself. Unfortunately we got the most unmotivated colleague... This is also how much the tip is for a table of 6.

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Simon . 2024-12-19

WEITERE KOMMENTARE IN Google

I actually like going to Hans im Glück and it always tastes good, but we probably won't be ordering food to pick up anymore. The rolls were swapped, the extra sauce was missing and the existing one was wrong, plus a cheese sauce for a completely vegan order, that's really not possible, it's a shame.

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Sarah M. . 2024-12-19

WEITERE KOMMENTARE IN Google

The small tables take a lot of getting used to. But the service is a disaster. We ordered dessert twice (delay) and both times we waited about 30 minutes. It took the citizens about 15 minutes. So we won't come anymore.

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stefan abc . 2024-12-15

WEITERE KOMMENTARE IN Google

Hans im Glück is an excellent burger restaurant. The selection of burgers is impressive and creative. Fresh ingredients ensure an incomparable taste. The atmosphere is pleasant and inviting. The staff is always friendly and helpful. The prices are fair and justified. Every visit is a pleasure. I recommend Hans im Glück without a doubt!

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andrea . 2024-12-15

WEITERE KOMMENTARE IN Google

Was ignored by the cellars and left after half an hour without being able to place an order. What a juice shop.

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Gogron . 2024-12-15

WEITERE KOMMENTARE IN Google

1. When ordering, the waiter first says there are no more brioche buns (at 5 p.m. already?) and next door in the kitchen, burgers are topped with brioche buns and served throughout the entire visit 2. Burgers were mixed up...everyone got a different bun 3. It was totally cold in the restaurant, which made it uncomfortable 4. When I asked if we wanted to pay, no one came for 20 minutes until we finally decided to use the QR code. It's all well and good that you can pay using the code, but that's a hassle if the internet doesn't work there or is very slow The food itself is really good, but unfortunately the service and the other circumstances had a rather negative impact on the visit.

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jule . 2024-12-14

WEITERE KOMMENTARE IN Google

Good food and nice concept with the forest inside.

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claudiu grierosu . 2024-12-14

WEITERE KOMMENTARE IN Google

Nice place with good food. We were a group of 20 people and unfortunately the service was chaotic

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Mirco Weber . 2024-12-10

WEITERE KOMMENTARE IN Google

The food and ambience itself are really good, the staff is also very nice, but I imagine something different when it comes to cleanliness. Our table was completely wet and after I rested my arms on the table, the sleeves of my white sweater were completely brown and dirty. Whatever that was on the table, it couldn't be, you could have at least wiped the table in front of it.

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Joel Ml . 2024-12-08

WEITERE KOMMENTARE IN Google

I have to honestly admit, this was the best service I've experienced so far. The waiters were all very friendly and very welcoming. The boss Nino was also at our table and warmly welcomed us. The food was also great. I have to say that the atmosphere was perfect for December, as Christmas music was also playing. So thank you again for the great experience 👍🏽

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Marigooona . 2024-12-07

WEITERE KOMMENTARE IN Google

Very nice restaurant and delicious burgers. I like that you can order and pay yourself using your cell phone, but of course you also have the very nice service at your disposal. I also think the outdoor area is very nice.

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Tanja . 2024-12-05

WEITERE KOMMENTARE IN Google

The food was very good and came very quickly. However, there weren't many tables occupied. It was quite cold, so you need to dress well if you are a bit cold. You can't really judge the service as a whole here. You can order directly from your cell phone using the QR code at the table. Unfortunately, the service staff do not point this out to you and even after a long wait and no order has been received, no employee comes to the table to take an order. You have to specifically ask the service staff to be able to order, which is a shame. In general everyone was very friendly.

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Sina . 2024-12-05

WEITERE KOMMENTARE IN Google

Hans im Glück is definitely a great place to go for burger lovers! The burgers are always fresh, tasty and prepared with high-quality ingredients. I especially love the fries with truffle mayonnaise – simply delicious! The service is always friendly, attentive and quick, which makes the visit really pleasant. One small point of criticism: The cocktails and desserts could be improved a bit, as they lag behind the other dishes in terms of taste. I've noticed this on several visits. Still, I keep coming back for the burgers and the great atmosphere!

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Birgit Spreng-Engelhardt . 2024-12-03

WEITERE KOMMENTARE IN Google

Very cozy and modern at the same time

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Manuela Filippi . 2024-12-02

WEITERE KOMMENTARE IN Google

Ambience great, burgers good, side dishes and cocktails way too expensive

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T. P. . 2024-12-01

WEITERE KOMMENTARE IN Google

Really great. Everything is correct. Come again.

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Juergen Schuh . 2024-11-27

WEITERE KOMMENTARE IN Google

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