HANS IM GLÜCK - KONSTANZ Marktstätte in Konstanz

They have the burgers it was really really delicious the fries needed little bit salt but it was good and have kids meal too! And there was 3 models of sauce but I waited 30min :( and it was really busy it was hard to find seats.and the decorations was really cool.

The food and location were really great, there was a very comfortable seating area. The waiter was rather disinterested, took the order and leaned on the table without distancing himself, didn't listen and constantly looked elsewhere than following the conversation. Otherwise he was friendly. When it came to paying, we had his full attention. It was a real shame, but luckily the surroundings and the food were good.

Very pretty and good food Spaces a bit tight and very crowded. Definitely reserve in advance!

Food was excellent. Very nice staff, and service from both the barman and the waitress are top VIP. We had a really great time. To be redone.

Top ! We visited this hidden gem today with a party of 6. Had special requests and all, no problem at all. Everyone LOVED their food, ambiance, service, and we couldn't believe the little price for what we ate. Clean, warm atmosphere, kind waitress, you can't wish for more!

Great food, it came very quickly and the service was very nice

25 minutes waiting for someone to show up. Finally we went to other place.

The food was so delicious it was truly a wonderful experience

Food tastes OK, portions are getting smaller and relatively expensive. QR codes for ordering yourself at the tables, but no WiFi and no network in areas. You have to actively pursue staff. Ambiance is still very cool, but worn furniture, chairs with stains, empty sauces, missing cutlery.

The food is really delicious! But it's really a shame for the money you spend there, with such a tiny portion of fries coming with it. You pay in End result 2 nets of potatoes and gets 3 small ones in the shape of fries.

The food tastes very tasty 😋 🤗🍀🍔🍟 and is highly recommended!!! The interior looks very cozy and the service is also very friendly

What to say? Quality food, pleasant atmosphere filled with positive vibes! The food: Double Burger: not great value for money but you have to take into account the location, the standing, it’s a whole thing The double with chicken: really excellent chicken and well above the classic Burger, I recommend 👍 And what about the service? A big thank you and congratulations to Louis and Lisa!🏆 They deserve a bonus or a raise!!! Big smile, patience and very pleasant both, Louis took the order, he took the time to explain to us (he needed patience, well done to him), and when it was time to add , what a surprise to see Lisa’s level in French 🙏 well done to her!🙏🙌 The dream team and they deserve once again congratulations and a bonus or increase 🍀🏆🙌🙏 Looking forward 🙏

Fine dining staff was nice Only music was very loud!

Nice setting, burger offering, nice salad. The cocktails are good and light in alcohol.

Always worth a visit. Great burger selection.

Very nice and fast staff, despite the very full guest room. Delicious burgers. Everything very clean.

From an allergy perspective, after a long wait and poor information about the kitchen infrastructure, the service staff advised us to have a side salad instead of French fries. Unfortunately, the service staff was unable to provide any information about what this salad was made of. The furnishings were quite nice, but everything else was below average, especially in relation to the above-average prices for this industry.

Long waiting time for reception. We were given a table at the bar even though I had mentioned it was a quiet place, we have 2 children, after I asked if another table was possible then we got it. Service lady Luna very friendly. Burger little sauce, bread dry, food arrived in 7 minutes, meat is fine.

We were warmly welcomed with our dog. Our desire to have a quiet corner, because our dog, was implemented immediately and in a very friendly manner. The service was impeccable, the food was A1.😋👍 We can 100% recommend Hans im Glück in Konstanz!!! We say a ❤️ thank you to the team for understanding our dog!

The food and the cocktail were very tasty and you didn't have to wait long - I particularly noticed that the staff were super friendly and attentive - I felt very comfortable and had a very nice evening 😊

Service takes quite a long time and the wrong food was brought at the beginning. However, it was understandable, there were a lot of people - MA were very nice!

Maybe it was just too crowded that day, OK but my drink was served with brown wilted peppermint, then the waiting times and the side salad was very rough and carelessly made, hamburger was OK. I've seen it better in other branches.

The service itself was good, we just waited about 30 minutes at the beginning until we could order

The restaurant is quite nice but that's about it. The food is okay but not good. Way too expensive! And the service, except for one loud waiter who is nice, the rest don't really care. No recommendation!

Very overpriced for system catering with frozen and convenience products. Taste ok, meat too dry. I don't have to have it again.

Ambience good as always, food great too. The service was super nice, something you rarely experience.

Very nice restaurant and the food was very good.

Cozy and centrally located near the train station and the lake. The food was very tasty and the staff was very well organized and extremely friendly.

Very good, highly recommended restaurant, very cool even with children

Great food great service. The employees know what they are selling!! Top

Unfortunately only 4 stars for the food because you still need to work on the fries. Unfortunately mine weren't (anymore) crispy. The burger was GREAT. But otherwise everything was fine. We'll definitely be back.

Burger und Pommes sind topp. Frisch geraspelter Kohl als Kohlsalat zu verkaufen ist grenzwertig. Was am meisten störte ist das kaputte Geschirr. Bei einer Schüssel war so grob die Ecke raus, dass man Angst haben musste sich zu verletzen beim Essen. Geht gar nicht. Ich habe die Bedienung gebeten, die Schüssel zu entsorgen. Ich bezweifle allerdings, dass das passiert ist.

Toilets dirty, dishes broken. I have pointed out whether the dishes were thrown away, I doubt it. Coleslaw? I can grate the cabbage fresh myself. Order via QR code. For this to happen, there would first have to be WiFi or an internet connection. Waiting is the order of the day here. I feel sorry for the waitresses. They try their best. The good burgers and fries are lost in this experience.

Waiting times were once again extremely long, apple strudel was cold and all the plates were damaged

Ambiance is very nice. You feel really comfortable. When we visited, the service wasn't that good... And what can I say, I've eaten a lot of good burgers in my life, unfortunately I have to classify the burger as sufficient here. Nothing special...

Everything is perfect, there is no WiFi for paying at the table, but that's not the point :-)

The food was very tasty. The service was understaffed and poorly organized. However, they were very friendly.

There is a large selection of burgers, including good vegetarian and vegan versions. Unfortunately, the burgers have become smaller and smaller in recent years, and the same applies to the side dish portions... On the other hand, the prices have risen significantly. Our waiter was unpleasantly loud and pushy.

Pleasant atmosphere and friendly staff. I'd love to come back

Basically everything was perfect. When we walked in we were showered with good service until we placed our order. We didn't see anyone for a long time after dinner. The payment attempt took a very long time. But we felt very comfortable and would love to come back.

Amazing place highly recommended 👌

What is very strange is the fact that I was no longer served at 10:25 p.m. - even though it was open until 11 p.m. I just wanted a cocktail and they refused. With such staff, even the best concept will not work in the long term. Really bad for business. Very unfortunate.

Located somewhat hidden in the inner courtyard with an outdoor area. But very quiet. It's not just burgers! We had a delicious bowl with goat cheese and oven bread with chive cream and coleslaw

It's absolute nonsense when someone says that the citizens don't taste good. We had great service, delicious food, nice atmosphere. Absolutely recommended.

Food, drinks and service good. The ambience is great, just a bit cramped for four people at a table and the bench wasn't particularly comfortable either. Toilets could be cleaner.

Cool local burgers were very good 👍

Despite having previously made a reservation online, we (two people) had to wait a relatively long time in the entrance area of ​​the restaurant, which was a bit unpleasant as more and more guests were building up behind us who also wanted a table. At some point we were brought to a table. Unfortunately, the tables are placed relatively close together in places and the benches have no backrest, which is why it's easy to end up with your back against the back of a neighbor at the other table. It took a good 15 minutes for a service person to come to the table to take the orders. But then everything happened quite quickly. The cocktails came quickly and as ordered. The burgers too. Both tasted excellent. Only the loaded fries still seemed a bit hard on the inside, as if they should have stayed in the deep fryer longer. All in all, the visit was positive; However, next time I wouldn't come here on a Saturday evening, but rather on a quieter day. The staff was very friendly, but also very stressed, but that was understandable.

After waiting for service for over half an hour, we left the store without ordering. Despite being told that they would be with us shortly, no one came. And even though the waitress had served all the other tables next to us several times during this time, we were completely ignored...

Very tasty food and good cocktails :)

Burger Pfeffersack: very good, with mushrooms and pepper flavor perfect for me! Sweet potato fries: served cold and another portion of fries had a hair in it, hence one point deducted from the overall rating. Staff very friendly despite the crowds. If you order and pay online at the table, it's a little quicker and you don't have to wait for service.

I've been to "Hans im Glück" with my family a few times. In summary, good things: + Very friendly service + Burger very customizable + Orders were always correct + Food is delivered relatively quickly (the meat is well cooked, fries are never half-soft or overly salty) + The menu offering is very good value for money + Good access with strollers + Painting for children as a pastime & no annoying screens + Sufficient number of high chairs and clean Disadvantages in this branch: - Very busy (space for strollers inside is sometimes very tight) I can only recommend it! Anything but fast food - but a good restaurant to go in spontaneously to eat.

Mega lousy store. Staff ignores the visitors - we waited for 30 minutes without a reaction from the staff. Ants and sticky tables everywhere. Never again.

Das Restaurant war am 31.08. um 18:30 Uhr gut besucht. Wartezeit bis zur Bestellung 20 min, bis zur Getränkelieferung insgesamt 40 min. Das Getränk, das zum Menu dazugehört, war nicht lieferbar (warum wird es dann angeboten??). Als Ersatz für einen alkoholfreien Cocktail wurde uns einfach ein Bier gebracht...dieses durfte ich dann kostenlos behalten. Das Ersatzgetränk kam dann nach 55 (!!!) Minuten, nachdem wir bereits mit Essen fertig waren. Zum Essen: der Burger war lecker, aber der Patty bei beiden nur lauwarm. Anrichtung total lieblos, ohne Deko auf dem Teller. Mein Beilagensalat wurde meiner Begleitung geliefert. Der Preis für den Minisalat ist mit 5,50 Euro viel zu teuer. Preis-Leistung passt aus meiner Sicht insgesamt überhaupt nicht!!! Servicepersonal ist total überfordert!!! Der Aufenthalt hat leider gar keinen Spaß gemacht...einmal und nie wieder!!!

Very slow service. Tables will only be cleaned upon request I had to order or request napkins separately The food didn't come together and was cold.

Very tasty food. Fresh burgers. The prices are rather high. The portions are rather clear. But it tastes so delicious that you will be happy to order it again.......again.

Delicious food and great service, gladly again...

The slowest and most inefficient service ever. You wait 20 minutes for your order, then the food and drinks arrive 15 minutes later. After that you can't really pay - they always say - "the colleague is coming soon" and so on for another 15 minutes. There are much better burger restaurants in Konstanz, it's just not worth it.

Zuerst mal das Positive: die Burger 🍔 und der Cocktail 🍹 waren lecker und die Einrichtung/Ambiente toll. Das Lokal war zu 2/3 voll. Draussen waren 3 Bedienungen im Einsatz. 2 davon nahmen Bestellungen entgegen, welche deutlich überfordert schienen und ständig die Gäste vertrösteten. Viele Tische wurden längere Zeit nicht abgeräumt/gewischt. Wir wurden dann nach längerem Stehen an einen winzigen Tisch gesetzt, obschon noch grössere frei waren. Als wir nach einer halben Stunde den Tisch auf Anfrage bei einer Bedienung gewechselt hatten, wies uns die andere Bedienung deutlich darauf hin, dass sie den Platz zuweisen, damit die Gäste einen sauberen Tisch erhalten. Unser Tisch wurde längere Zeit nicht abgeräumt. Den Wischlappen hat er nie gesehen. Am neuen Platz verging eine weitere halbe Stunde, bis endlich nach mehrfachem Nachfragen und wiederholter Vertröstung jemand unsere Bestellung aufnahm. Am Nebentischchen (wo wir zuvor sassen) wurde ein Menu online bestellt&der Burger wurde kurz darauf serviert. Es war anscheinend wichtiger, leer hin und her zu gehen, leere Tische zu zählen, einzukassieren, und Gäste zu bedienen die deutlich nach uns das Lokal aufgesucht haben. Die Burger kamen nach ca. 10 Min aus der Küche serviert. Auf fehlendes Besteck und Getränke wurde hingewiesen und ein weiteres Mal versichert, dass es gleich erledigt werde. Besteck nahmen wir uns dann vom Nebentisch, die Getränke kamen eine viertel Stunde später-das Besteck wurde vergessen. Zudem wurde ein bestellter Cocktail mit dem des Nebentisches verwechselt. Die Entschuldigungen des Personals beim Bezahlen kam dahergeredet und machte keinen aufrichtigen Eindruck. Wir sahen auch keinen triftigen Anlass, wieso sich der Service so hinzog. Nicht nur an unserem Tisch. Leider eine so enttäuschende Erfahrung, dass uns dieses Lokal das letzte Mal gesehen hat.

positiv war der burger. Toiletten 50% defekt, mülleimer quillt über, waschbecken überschwemmt. Pommes lauwarm. Service kennt den online vorgang nicht. Essen kommt ohne tischzuordnung und muss überall erfragt werden. servietten und besteck nur auf nachfrage. Tip pflicht im online bereich. Ich hätte gern 0 gegeben!

Lousy, very slow service. Could difference between. Do not explain draft beer and cellar beer. Ordered two wheat but received two pilsners. Once and never again

Extremely slow service, even if there weren't that many tables occupied. The dinner menu offer was not well explained to us and that's why we paid more than we thought. You also pay extra for some side dishes - that wasn't explained either. The service person said himself that there are often misunderstandings about the evening offerings. Isn't this a sign that if people often misunderstand this, then the "offer" needs to be adjusted?

I can't rate the food because the table wasn't cleared and no service came for 10 minutes in a store that wasn't even full, so we got up and left.

It's a shame I know that from Heidelberg but it's much better... Burger was soaked in burger sauce, fries arrived almost cold and so absolutely not okay for the price, although the sweet potato fries are totally over the top anyway at almost 7 euros. Service was nice but not that most attentive, after remembering the coffee togo three times, it came, actually we were just leaving without taking it with us... whether we'll come again, probably not

I would like to rate the food at this particular branch. However, after I was ignored for 15 minutes after I was seated and the two service staff preferred to chat at the bar, I left again. Therefore 3/5 for the food because it is quite okay in other branches. Ambience also as several tables were still laden with dirty dishes. Therefore even more incomprehension that the service prefers to chat rather than clear up/serve guests

Cool concept and delicious food for all dietary preferences. 😃

The burgers are not fresh and my girlfriend now has a stomach ache. The service is also bad because our order was taken incorrectly and the plates we ate from were broken, which is not possible. The fact that you don't have the option to pay via QR code without paying a tip with such a service is almost unbelievable. This was the last time I ate at Hans im Glück.

Good burger Best service 5 stars for that

Food on the menu is very good. The music is too loud for midday. Please change the type of coffee - the brown stuff has little to do with coffee. Thanks!

Unfortunately we didn't find any luck in this restaurant. The order took 50 minutes one afternoon (4 p.m.). On the online payment platform, an additional 5 euros was deducted from me (maybe the tip was deducted even though I deselected it). Unfortunately, it was no longer possible to check afterwards (lack of transparency). The burgers are slightly better than those from MacDonalds. It's a shame actually.

Delicious burgers in a stylish atmosphere.

Unfortunately the food was subpar. The dip for the soggy fries had already dried up. The lettuce at the castles was wilted and the service was nice, but unfortunately only very sporadic. After our complaint, we were only credited with the dip. The crowning glory was a dirty and unpleasant smelling toilet. This confirms again that you should never visit a restaurant/snack bar with less than 4.5*...

Anyone who wants something different is well advised here. Enjoy it

The food was very tasty and the service responded to us individually. Very friendly and attentive staff! I always enjoy coming back.

The (vegan) burgers tasted very good, cocktails were good, fries were okay. Unfortunately the portions are a bit small for the price, at least we weren't full even with dessert 😄 Praise to the blonde waitress who served us outside, she was very friendly and always kept track of all the people :) Conclusion: Definitely recommended for a little hunger in between meals.

A perfect place for a good, tasty lunch at a fair price. All the ingredients are recognizable in the dishes and the service is very fast. The staff is friendly, kind and very helpful. They also have the menu in English for tourists.

I am very disappointed I arrived at no service for 30 mins Cold fries, Mojito way too much ice I waited 20 minutes for a bottle of water. The very last thing was that various gentlemen's anus was stuck on the tables and they smiled at us when we picked up the sauces A shame...

One of the most beautiful Hans im Glück shops in Germany! Will 100% come back

Fresh and delicious! The lunch menu is recommended. For 9.90 euros plus the price of the burger there are several courses with drinks

Das Essen war gut. Wir hatten vegetarische Burger und solche mit Fleisch. Toll dass es mehrere vegetarische Varianten gibt. Wir mussten etwas lange warten bis wir bedient wurden. Bedienung war freundlich und aufgestellt.

Hans im Glück was delicious as always, but the service was understaffed...very long waiting times!!!

Maybe the waitress with the pink nails should smile or just be friendlier. I'm very happy with Hans, but we don't come here anymore.

Sunday lunch during the holidays 🙄 Endless space👍 We had the lunch menu with burger, side dish, cold and hot drink. Burgers were very good, salad and loaded fries were sufficiently sized (I chose the burger without bun/bread) and also tasty. The hot drink is also available to-go... for the restless. Service was very good, everything was explained... of course there wasn't much going on... The first time at Hans im Glück - definitely not the last time... Guest WiFi would be good, I didn't have a (German) network and the Kreissparkasse only works during opening hours 😇😜

... was OK ... ...also very good for sitting... ... Inside and outside ... ... find ... ...better online...

Service very unprofessional and completely overwhelmed, even though the restaurant was half empty. Fries were lukewarm and soggy. Burger was acceptable.

Very poor and unprofessional service. The side dishes were brought incorrectly and were swapped from one plate to another at the table by the unfriendly waitress.

If you like friendliness and service, you'll get your money's worth here. We haven't experienced service of this consistent quality for a long time. 🙏🏻

Worst restaurant experience in years! Went there with family without a reservation, got a table, and a card too... We were just about to order when a young employee comes and asks us in an impudent tone, without apologizing in any way, to get up and leave the place. An "unexpected" group of 30 comes and we can't stay there. As an alternative, we were offered separate tables. Sure, I sit at separate tables when I go out to eat with my family. So rejected, then “there is no alternative and we have to leave”. So get out into the rain with the kids. Luckily, there are better burger concepts in town. Hospitality ZERO, service ZERO, organization ZERO. Will definitely be avoided in the future.

Watch out for the sacrament combo. Would also be confirmed by the waitress. You quickly believe that EVERY citizen can order + 12.90 for a side dish and drink. Incorrect. The burgers are priced accordingly. We fell for it. Your own fault. Smartly displayed on the map. Every now and then they catch a customer. It's a shame the waitress didn't point this out to us. Only when the bill arrives.

We went yesterday for a quick early dinner with some friends and the service was TERRIBLE , if I could give 0 stars I would, the staff was so bad!!! We got there around 17-18pm, it was basically empty, when we sat down we were ready to order some drinks and the waiter asked us "already?" Like as if it was gonna take us 3 hours to decide for 3 drinks, then when he brought the drinks we told him we were ready to order and he said he would be back, it took him 25 mins to come back and he came back because I had to go in and ask someone else if somebody could take our order, one of the waitresses was more interested in talking to her boyfriend who came to visit her at work than to wait the tables she had, when we ordered the food one of my friends asked if one of the sauces was warm or cold and the waiter said warm but when it came it was cold as if it was just taken out of the fridge, the fries were ice cold and pretty soggy, my burger was ok, and the waiter never brought cuttlery or napkins, he literally brought them once we had finished our food and said "oh, I forgot", for paying it was the same joke again, I was ready to leave without paying because we told one of the waitresses (also we had 3 different waitresses/waiters in this whole process, just messy) we were ready to pay and again another 25mins wait until I had to go in and pay inside as nobody was coming! I've been to other restaurants from the same chain and were really good with a great staff but this specific restaurant with the entire staff from yesterday was CRAP. If the staff is not interested in working there then they shouldn't, they were not doing anything, the whole time we waited the waiter and the waitresses were sitting down in a small couch area for clients with their phones. Sorry but this made my food experience so bad! I would definitely not be going back to this restaurant.

The food is super tasty and the service is friendly.

Super tasty 😋 Can only recommend to every civic lover.

The food was very good, but the service was very disappointing. Above all, the payment process took an awfully long time, despite repeated requests. Exactly the same when ordering the food. Very disappointing!

Chic atmosphere, Hans in Glück style! Service could be a little more attentive! Other Hanses solve this a little better! Otherwise solid and definitely worth a visit! Plus of course a great location!

Food was very tasty, service is good. A visit here will definitely be worth it. The drinks are very refreshing, especially in summer, and the burger is definitely recommended with brioche bread. Thank you very much and enjoy your meal!

We had reserved a table and were able to sit down straight away. Ordering via QR code at the table was super quick. Had a menu with cocktail and everything was delicious.

Unfortunately the whole thing was a bit dingy, dirty tables, smeared menu cards and a dog bowl in front of the table, probably from previous guests.

We were seriously disappointed here today. Normally “Hans im Glück” is always our “safe haven” when we are hungry, but here and today (July 16, 2024, from 12 p.m.) in Konstanz it was unfortunately a failure. The staff was completely overwhelmed, the tables were dirty. My wife's burger was cold and the replacement came long after I had finished eating. (Here she had to run off with the plate herself as there was no waitress in sight) Even though the replacement was in the wrong bun, we didn't complain again, we were hungry... The fries were disappointing in terms of quantity, compared to other "Hans im Glück" I would estimate a little more than half a portion. After dinner we ordered two more espressos and after about 20 minutes at the counter we asked how things were going. The succinct answer from the two men behind the counter: We should ask the waitress (probably what they meant was the waitress we last saw twenty minutes earlier when we ordered the espresso). In the end we still got our espresso, but unfortunately the overall package was more than out of shape today... When paying, we of course spoke to the waitress about the grievances, and of course he apologized, but that didn't change the overall bad experience. In the end we were annoyed about the almost 50 euros. Maybe it was just a bad day with too few staff. Since we are just passing through, we won't be embarrassed to visit the Konstanzer "Hans im Glück" again any time soon. We know from other cities that “Hans im Glück” can do better.

We were there last Saturday evening to have a cocktail or two. There was a flyer on the table offering two cocktails for €15.90. To be sure, we asked a waitress if that applied to tonight, and she replied in the affirmative. However, when we finally wanted to pay, we found out that we had to pay the full price for three cocktails and that the offer didn't apply. This is incomprehensible to me. Why does this flyer exist if it is not valid? Very unfortunate.

Es war unterirdisch schlecht! Das neue System mit der Selbstbedienungsbestellung klappt zwar, aber alles kommt unterschiedlich und verzögert, man muss trotzdem um Hilfe bitten und bindet dadurch noch mehr Personal. Aber auch die Burger waren so schlecht, lieblos zusammengeknallt und if den Teller gehauen , keine Deko, die Qualität schlecht und dazu alles viel zu teuer. Teures Fastfood in mieser Qualität! Das war das letzte Mal!

Nice and quiet terrace (inner courtyard