HANS IM GLÜCK - HAGEN Theater Karree in Hagen

A good selection of vegan and vegetarian dishes, too. Modern and cozy. Only the benches could be more comfortable.

I pre-ordered at 12 noon today for 6 p.m. At 6:10 p.m., the food still wasn't there. I had to call the restaurant myself and ask where my order was. They started taking the order first... What a terrible organization and poor customer service! They could at least have been informed. That's why you pre-order, so the staff can prepare.

I ordered through Lieferando today and, after waiting for 2.5 hours, I canceled the order in frustration. I've never experienced a restaurant being so uncommunicative and leaving customers uninformed. Anyone can be understaffed sometimes, but you can't pretend otherwise.

It's really cozy there, the seating is comfortable, and the food arrives without a long wait. It was a real pleasure all around.

The food and drinks are delicious, and the staff is very friendly. Everything is very clean and well-maintained, with a great atmosphere!

Everything was simply perfect. We'd love to come back.

A fun ambiance (birch forest), friendly and attentive staff, delicious burgers, and homemade non-alcoholic drinks like iced teas, lemonades, etc. A great place for vegetarians and vegans, too.

We eat here regularly, and it's always great. Both the burgers and salads taste really good, and there's a huge selection for vegetarians. The service is also great—the staff are incredibly friendly and attentive. Highly recommended!

Apart from the uncomfortable seating and the inappropriate music, we were very satisfied.

The waiters today were super friendly and the vegan dishes were delicious as always! Highly recommended.

It was absolutely delicious! I'd happily go back anytime.

Right next to the theater, the modern, inviting atmosphere and good burgers. Friendly staff too.

Clean, very friendly and good vegetarian + vegan alternatives 👍🏼

Great burger, great atmosphere and also something for vegans😋

Our favorite Hans im Glück! 😊Very friendly staff, lovely atmosphere, and everything is delicious! It's great that there are always new vegan alternatives. Unfortunately, no free parking.

Good food, super fast service. We love coming here to eat.

Recommended, food and service top-notch.

Nice service, delicious burgers and sides.

Delicious food, lovingly prepared, and very friendly service. Always happy to return.

The food came quickly, but some of the burgers weren't all hot. (There were 10 of us at lunchtime.) It was also delicious. I really enjoyed my burger choice (the spicy one). The service was very friendly and quick.

Unfortunately, we have never experienced such poor service as on our last visit to the restaurant here. It started with the onions being left out of my burger, then continued with my friend ordering tea and being served a glass of hot water without a tea bag. To get her tea bag, she had to go back inside and explicitly ask for it again. Finally, I ordered a latte macchiato with oat milk. When it arrived, it quickly became apparent that it was made with cow's milk, but only after I had noticed it myself by tasting it. For me, as a vegan who also has lactose intolerance, this was a very unpleasant experience. In the end, despite all these mishaps, we were charged the full price. I had hoped for a bit more at that point. All in all, a very bad experience, even though the food was actually delicious as always.

I was there with my daughter. I really liked the atmosphere; it was very cozy. It was my first time there, as I was visiting Hagen.

I like the place because, despite being a chain, it's kept its feet on the ground and has a menu that doesn't require any special instruction to understand. The patties are a bit underdone here and there and could be a bit thicker, but the side salads and the freshly poured beer always make up for it. The ambiance is spacious and appealing, both inside and out. It's a good place to have a conversation. What I don't like or find particularly hygienic are the sauces in plastic bottles on the tables, which, of course, are also left outside in the blazing sun in the summer. Maybe they should consider an alternative.

The menu, the burgers, everything is 10 out of 10, the sauces alone are so delicious, I would recommend everyone to come here whether you're very hungry or not, it's always good ❤️

Nice decor, good food, clean restrooms and very friendly service!!

Very cozy interior, with great attention to detail. There were four of us, and we were served quickly and received our four burgers after a very short wait. The waiters were friendly and accommodating. The thirst quenchers were highly recommended!

The burger (Alsatian) was very tasty, but the drink I chose (peach-lime iced tea) wasn't quite my cup of tea. I accidentally received the wrong bread for my burger, but that wasn't a problem for me, so I pointed it out but didn't ask for a change. Nice atmosphere, although quite large, and on some days it can get a bit noisy. The tables only have benches without backrests, which might not be for everyone.

Mega delicious, super friendly service and really nicely decorated 👍

We ordered via Uber and the food arrived super quickly. Unfortunately a burger was delivered with the wrong patty. After a very nice phone call, the burger was delivered very quickly. Everything was delicious and we will order again.

Everything wonderful. The food is incredibly tasty and fills you up! The service was very good. And the ambience is quite good except that it is a little too narrow!

Simply great – perfect service and delicious food all round! I'm really excited! The food was not only delicious, but also prepared with a lot of love. Every single wish was fulfilled - and I'm someone who likes to have a few extra wishes. The homemade thirst quenchers are particularly recommended. Mango mint was recommended to us and the recommendation was a hit. The service was exceptional: the waiter was incredibly friendly, attentive and took care of everything with genuine warmth. You immediately notice that hospitality is very important here. I felt completely comfortable and will definitely come back. Absolute recommendation!

Not only are the burgers dry and the patties notoriously frozen, but the store also scores poorly with its service. The opening times at the entrance are also not current. Drinks and salad are ok. Espresso tastes like vinegar The store cannot offer anything more.

We were at Hans in Hagen on Saturday. The service was really quick and friendly even though it was really busy. The food was good - just like in every Hans ;)

We ordered for over €80 and unfortunately waited well over 2 hours for the food. When asked, they said it would take 20 minutes at most, which was a lie. The food finally came and the burgers were outrageous! Sauces were missing and the burgers didn't look like they needed the really long wait. As an excuse for being late, you could have added mayo or a cola. Something like this is standard in every snack bar! Unfortunately not the first bad experience!

After waiting 2 1/2 hours and being told off several times over the phone, the food was incomplete, some of the cheese on the burgers was still in the whole piece and was cold. Wasn snot. Bottomless impudence

Four people with dogs stayed with you yesterday and were absolutely satisfied. Staff very quick and extremely friendly, food was delicious. Gladly again!

We were very satisfied. The food was great, the service was friendly and quick and the location of the restaurant is just nice. We ordered a Bravur salad and the Geisbock burger without bread. The salads are easily customizable. For example, we could order another meat patty or use a different sauce. The salads look tasty, quicker and actually filling. You just have to say it like that... The breadless burger is great. Everything was great

Unfortunately not recommended for fans of smashed burgers and crispy fries. The new map is well-intentioned, but the implementation is lacking. The “standard burgers” are perfectly fine here. The only thing you should stay away from are the smashed burgers. Mini-small meatball-like patties that weren't actually smashed on the grill, a strange cheese that appeared to be neither cheddar nor American cheese and apparently wasn't put on the patties while grilling, so it barely melted and unfortunately no discernible crust or roasted flavors that could be tasted. I pinned a little hope on the Sweet Potato Fries to limit the damage. Unfortunately, these used to be much crispier and crunchier and were fried longer. - Unfortunately soft and limp today. Maybe I just had a particularly bad day. In view of the high price, the quality and taste were unfortunately a bit unreasonable today despite the low utilization.

Very very tasty, especially the salad, the cocktail is just a PornStar bomb, the atmosphere is warm and the service is pleasant. I will definitely come again!

The place was packed in the evening - but we were greeted warmly and quickly got a table for two. Service was nice and attentive - but the food took a long time. Kitchen was probably a bit overwhelmed. But the waiter explained it charmingly. Food was good, the super expensive fries (sweet potato and normal as a combination) came for over 11 euros as a small “children's portion”. That was really not much. The waiter couldn't do anything, but promised to pass on our criticism. The burger and salad were good and sufficient.

very tasty hamburgers, nice interior

Top quality, fast and extremely friendly service.

Really good for a burger chain. In terms of price, it's not a lightweight either. Map really not easy to read. What's on the menu? But the food was delicious, the service was friendly. Quaintly furnished. But benches don't invite you to linger for long.

Unfortunately the order wasn't quite right, the rolls were mixed up, which isn't great if you have an allergy, but it was quickly noticed and corrected. The burger prices are OK. I paid €11.50, but I think the price of €5 for a handful of fries is definitely too high. Cocktails are a deception, a lot of ice and decorations, there was little left to drink. But the taste was good.

Very good, delicious food! Was served so quickly that it was there before drinking. Really recommended!

The food was very good, the staff were very nice. Get a recommendation.

Nice burger restaurant, the food was perfect. However, the furnishings with hard wooden benches without backrests do not invite you to linger! Is that the intention?

Second visit: Everything was good during our visit today too. The employees are friendly and on the ball. The store is clean and nicely decorated. However, I have the feeling that the concept is slowly going out of fashion. The prices are high for “burgers” and unfortunately the taste doesn’t keep up. Our lunch menus were round about (€20-22). You can also eat cheaper and subjectively better quality (taste) in Hagen. For four people (4x lunch menu + 2 desserts + tip) we paid around €110. I'm really sorry for the industry, but as a family you only go out to eat every few months at most. Inflation happens to almost everyone. First visit: Yummy

Very tasty and attentive, friendly service

Everything is very tight. Food was good. We had to wait a long time until we could finally pay.

The meal was very tasty. Our waitress was attentive and friendly, but another waitress was serving with a bare midriff and long, loose hair, which is neither aesthetic nor hygienic. Loose hair has no place in the catering industry. Nice with the birch trunks, but I like to have a backrest on my back so I can lean on it. Note: Thank you very much for your kind feedback, that's what I call customer-oriented, so one more star for "your" service!!!

Uncomfortable benches, small tables and pretty tight. Nothing to go out for a leisurely meal. The girl who served us was great. Everything fit there. The food was also okay and the price-performance ratio was also good

Very nice and friendly. There was nothing to complain about when it came to food. Price-wise it was OK.

Had dinner there for the first time The cuisine is good and quick The ambience is great The service is friendly

We stumbled in after the Christmas market. The mood and atmosphere in the restaurant was so cozy and hospitable. The toilet was also clean and table service was timely. We both ordered the Börger. The selection of Börger is excellent. Try the bowl too. Definitely recommended.

The food was good, the menu was also something different, just normal fries. Unfortunately it was super hot and stuffy after a while. What's not possible is that the service staff is running around. It's one thing if they work with private clothes, but if they're bare-bellied I'm out. When I'm asked if everything is okay and I have to constantly stare at my belly button while eating.

A burger restaurant with a wide selection. Much larger than it appears from the outside. The only negative point is the uncomfortable benches without backrests.

Great location, food really great, staff is great. Some tables are too narrow. Would love to come back

We have been to Hans im Glück several times. But this time it was probably the last time. The service was terrible today. We had to wait a long time before we could even order. We were there with 9 people and the orders were mixed up or the fries were put on the wrong plates and the same thing with the sauces. We were simply charged for an extra meal with the bill, but we only noticed this when we got home. We didn't get an invoice either. Never again!

Hans im Glück is always a good choice for me when I feel like a burger. The ambience with the birch trunks and the cozy lighting creates an inviting atmosphere in which you immediately feel at home. The service was also great – friendly, attentive and quick. My personal favorite: The “Cheese & Bacon” burger with homemade lemonade 🫶 Absolutely recommended for anyone who appreciates good food and a relaxed atmosphere. There is a parking garage directly below, otherwise you can also find parking spaces in the city 😎

Very tasty burgers. Good service. Only the seating could be a little more comfortable.

Great burger shop. The burgers taste fresh and very good.

Delicious. Fast and super friendly.

So I don't think I'll come back again. The burgers were rather ordinary and I know many burger places that are much better. Some of the staff were really friendly and nice and some were very annoying and inattentive. One of my friends wanted his burger to be well cooked, which isn't mine, but he specifically said so when he ordered and it still came to the table undercooked, that's not possible. Unfortunately, there was a terrible draft at the table, even though we weren't sitting directly at the entrance. The fries and dips were okay, but unfortunately nothing more. When we ordered our drinks, they were prepared straight away, but then stood on the tray on the counter for around 5 minutes before they found their way to us. Nice evening because of the company, otherwise I probably would have been more annoyed.

My recommendation. Great selection of burgers etc. Always friendly staff. You get good advice and the staff is always attentive. I can recommend the restaurant 100%.

The seating is quite tight and uncomfortable, prices are ok to expensive. Location yet exceptional and modern. Food is delicious and that is important

Friendly service and delicious food

The food is great and the staff is extremely friendly and accommodating.

Delicious burgers & cocktails and very friendly staff. You can't go wrong...

Super nice service and fast service

Were there for lunch. As always, the food was delicious and the service was extremely friendly. Tip service

They have amazing Burgers. Ambience is rustic, but warm. They will spoil vegetarians and vegans for choice. Servers are very friendly and knowledgeable

Super tasty, very friendly and attentive staff very nice atmosphere Definitely again.

In a nutshell, everything is great. Anyone who likes good burgers will get their money's worth here, service has always been very nice and the ambience is unusual but nice.

At Hans im Glück in Hagen we once again had a wonderful dining experience. Together with our daughter we enjoyed a burger with cheese and bacon as well as the billy goat. Both the cocktails and the draft beer were excellent. The service was characterized by speed, attentiveness and politeness, which made the stay particularly pleasant. Finally, we chose the dessert "Grandma's Secret", an extremely delicious chocolate cake with vanilla ice cream and cream - a real treat. The atmosphere at Hans im Glück is very inviting and recommended for couples, families and meetings with friends.

Always good ones. Price performance is good.

Top burgers. Incredibly many choices. Service excellent. You don't have to wait too long for your food. A small caveat: the light in the restaurant could be a bit brighter! Otherwise completely perfect

Very friendly service. Vegan and vegetarian dishes are clearly marked.

The waiter was super nice and was always there when we needed him. The food was also good but the service was top notch that you don't see that often

The drinks and dishes came very quickly and were very tasty. The service was also very friendly, the place was very clean. I can recommend it.

The burgers were great. The dessert (mango souffle) was unfortunately a frozen block. Unfortunately, the waitress only came to us after begging several times.

Service and food good...but I find it questionable that the knowledge is in the plastic bottles on the tables without cooling and in the sun 🙄

Good vegetarian burgers, good service, gladly again.

We liked the lunch menu and it was okay for the price. The service was nice and everything went quickly. Everything seemed clean.

Wir waren mit einer Gruppe von 6 Personen essen und haben uns von Anfang bis Ende absolut willkommen gefühlt. Der Service war überragend freundlich und herzlich, stets verfügbar und das, ohne auch nur ein bisschen aufgesetzt zu wirken. Und Burger, Pommes und Getränke waren ebenfalls richtig lecker. Besonders freue ich mich über die große vegetarische/vegane Auswahl.

We liked it very much. The girls and boys were on their toes, everything went quickly and it was very tasty. The ambience is also typical, fits very well, and the sanitary facilities are clean. We'd love to come back, best regards to everyone...

Food was super tasty. Alee were very happy with the food. We had lunch there. Waiter nice, but inattentive when it came to reordering drinks. Food came very quickly after we ordered

Top burgers and very nice service

Delicious food, nice atmosphere, medium portions, high prices

In der Mittagspause war ich schon öfters dort zum Lunch und stets zufrieden. Heute musste ich zwischen zwei Terminen einen geeigneten Ort finden, um in eine Videokonferenz zu gehen. Mir wurde geholfen, den richtigen Platz zu finden. Es klappte alles prima und am Ende lud man mich noch auf einen Latte Macchiato ein. Fazit: Klasse Laden aus dem bekannten Franchise mit klasse Service

It was really nice here. Scooter and above all friendly service - super tasty burgers and perfect fries. Absolutely recommended.

TOP, super nice and attentive staff, great food, highly recommended 😄😄😄😄👍👍

Delicious food and good selection!

The burgers look delicious. Unfortunately, they don't taste like anything. Salt and pepper might help.

It's just system catering. Not particularly exciting, not particularly ambitious, but stable, predictable and definitely tasty.

Wir hatten für 8 Leute reserviert, der uns zugeteilte Tisch war aber viel zu klein und für maximal 6 Leute ausgerichtet. Der Kellner war mit der Rechnung am Ende überfordert. Es standen Getränke und Essen drauf die von uns nicht bestellt worden sind. Die Burger waren soweit gut - die Fritten waren geschmacklich nicht ganz so überzeugend. Fazit - wir als Gruppe würden nicht wieder kommen.

Friendly employees, delicious food.

The service could be friendlier and more attentive

Very tasty citizens. You can't complain about the price these days, it's great. I can only recommend. Definitely coming back

So far everything is fine. Burger not really hot, but still tasty. The fries remained very hot for 10 minutes. Excellent. 👍 There is a lack of proper wardrobes or seat backs. Not just for the jackets. Very nice conditions that evening.