HANS IM GLÜCK - DORTMUND Hansaplatz in Dortmund

Very tasty and great atmosphere!

I still really like the atmosphere. The service is super friendly and helpful. Food was great. And the cocktail was really tasty.

Had dinner there for the first time yesterday. Quality of the burgers excellent. Fries extra class. Various sauces also available at the table. Large selection of different dishes. Ambience very appealing. Any time.

Good burgers, way higher than fast-food quality. The place is nice, it feels good inside. Homemade drinks are really good and generously served.

Overall, a good restaurant with tasty, attractively served food and decent portions. However, the tables are quite narrow, which can be a bit uncomfortable at 1.90 m. The space on the table is also limited. Rather expensive in price.

We were there last Saturday. After we ordered the food, we waited over 35 minutes for our drink and then another 10 minutes for our food. The portion of fries for 4.50 euros was very meager (I actually counted them, 31 fries). They were also cold. I also found the burger for 8.50 overpriced. A slice of tomato, a leaf of lettuce and a slice of onion. This was also cold, if we hadn't been so hungry I would have left everything and not paid. Sorry, the kitchen definitely needs to change something here. It was cold in the restaurant at the time. Me and other guests put on their jackets. This has nothing to do with comfort.

good but a bit too many leaves in drinks :)

Waited over an hour for food even though it wasn't overly busy. It's okay that you won't be served faster if you have children - but it's difficult to convey that it's significantly slower than other guests. Fries were already cold when served. Last but not least: Offer not redeemable because staff booked something incorrectly. Positive: great burger & nice ambience

We stood in front of the store for 20 minutes despite a reservation. The order was placed using the QR code. Here you would think that no mistakes would happen. But that is not the case. Ordered the classic burger with chicken instead of beef, called the waiter to ask if it worked that way, and the answer was yes. Food arrives and instead of salad there were fries, which is quick and easy. But now the burger came with beef instead of chicken. Annoying! We specified extra chicken using the comment function and also informed the waitress. 3 people were allowed to eat, 1 person was allowed to wait and watch us eat. After we were finally finished, the last burger arrived, this time with chicken but cold fries! Hunger drives it down. According to the menu, after the meal it was time for a hot drink. So I called the waitress using the QR code and called the waitress a second time after 10 minutes because no one came. Even after 20 minutes there was still no service, but the store wasn't more than half full. Ultimately we had to go to the waiter and speak to him. Order for hot drinks was placed with a request for the bill. 5 minutes later the bill came and we asked what drinks we had ordered because they had been forgotten. Not once was there an apology for the mistakes made. New name suggestion: Hans in Misfortune

Delicious burgers, delicious cocktails and other drinks, really relaxed, cozy atmosphere, nice staff, quick preparation and normal prices - the positive thing is especially the delicious sauces at every table, which means you have enough for your fries and not just a small bag - recommended!

Nice place, not much choice. It doesn't have to happen again

Always happy: delicious burgers & drinks, good service

Very friendly and quick. Unfortunately, I went to the toilet before eating and almost lost my appetite. Therefore deduction

+ friendly & fast employees + cozy rustic atmosphere + Seating outside + adequate, not overcrowded food selection + delicious vegan/vegetarian burgers + Sweet potato fries with additional charge + 4 free sauces at the table (fry sauce, ketchup, BBQ sauce, honey mustard sauce highly recommended!) + tasty lemonades & iced teas + cheap menu until 5 p.m - only thin fries

The two of us had lunch at HANS IM GLÜCK in Dortmund today and were very satisfied. The lunch menu offers a great selection and the price-performance ratio convinced us. The burgers were fresh and tasty, and the side dishes were great. The service was friendly and attentive without being intrusive. Overall, a pleasant atmosphere and a successful lunch. We'd love to come back

I think it's more for a vegan. That's why an evaluation is difficult.

Unfortunately, this location is getting old and you can't look at the benches too closely. The sweet potato fries were somehow limp and the burger wasn't quite as warm. The service staff was very friendly!

The service tried to be friendly but was disrespectful and inattentive. The dishes tasted boring. One tasted like the other. Nope, not again.

Sehr schönes local, gute Burger mit fairen Preisen. Heute (ein Brückentag) war es Recht voll und es gab etwas zu wenig Personal. Aber das Personal hat sich sehr bemüht und war immer freundlich. Edit: War wieder da an einem Samstag. Es war viel los wir würden sofort begrüßt und bedient. Wir mussten eine 10minuten warten. Essen war wieder sehr gut. Absolut Klasse. Gerne immer wieder.

You can eat delicious burgers there. The service was great, really nice. I also really liked the ambience Next time I'm in Dortmund I'll go again.

Food is reasonably priced and not really the real deal. Yes, a step higher than other system gastro shops and even 2 steps higher in terms of ambience. Compared to the golden M or the king. A super dedicated waitress was responsible for our tables. All in all a nice evening. But for the money you “have” to take a trip to Brückstrasse to get your fill.

Burger good, service rather slow. Therefore plan some time.

The ambience is nice, but it was very quick to get there and I find seating with a backrest more pleasant, hence only 3 stars

We really enjoy coming by regularly. The vegan menu is really big and all the sauces are vegan too. The sauces for the fries are available directly at the table, so you are not limited to a small portion.

Super cozy place, I will definitely return there when I visit Dortmund or Germany. Also, thanks for the service

Good service, you were served quickly and also a nice location

Nice attentive staff Great food

The children's chair that was provided to us was very rickety and a screw almost fell out. The food was tasty but cold for 2 out of 6 people. The toilets for both genders were dirty and the floor was sticky. The service was friendly, but also seemed a bit confused. The ambience was very nice, but the place to sit was quite uncomfortable and there was hardly any room to get up.

A modestly long wait for the food, over an hour

Unfortunately we can only agree with the previous reviews, we waited forever until someone came, our waiter was very rushed and didn't give us a warm welcome at all. Only a few tables were occupied. Then the wrong food came, followed by the right one, but burgers were cold and tasteless, just frozen products. Still hefty prices for McD… quality and mass-produced atmosphere. Also quite dirty toilet. Really the killer for every date to whom something like this happens. Conclusion: Either real fast food for less money, or any other burger shop/restaurant that offers better service and tastes better for the price.

Very nice and welcoming place, but above all the kind and friendly staff. Thanks Noa and the other waiter who were super kind to us.

Too bad! The seating is dirty in spots and doesn't make a good first impression. The service was there after a short wait and was nice. Drinks came quickly. Unfortunately no food. After waiting for an hour including asking twice, we had to leave hungry because we still had an appointment to attend.

Took my six year old here for lunch as he is currently in a "burger" phase. The restaurant's set up is very cosy with trees everywhere and there is a lot of seating available. It's a bit tricky to find the bar in this forest to be seated. There are all sorts of table set ups and seatings including swing sets. Menus are on the table but the order is done through an QR code. This was a bit annoying as I had to turn on mobile data whilst roaming as the restaurant didn't offer WiFi. The QR menu and order page is a bit clunky too. Tip: find your meal in the menus on the table and then search for the item on the app..otherwise you scroll forever. The menu has pretty much everything: burger in all varieties, with chicken, meat, veggie and vegan. There are bowls and salads as well plus meal deals and sides. For kids there is a separate section. Once ordered the drinks and food arrived reasonably quick which was good. Staff by the way are super friendly. The burger is fine. I had a spicy one with brioche bread and my nephew had the classic for kids which came with chips. I ordered a side of chips. Tip: don't order extra sauce as they are available for free on the table. Unless you want something special. There is nothing exciting about it, but it's also not the worst burger I ever had. It's probably still better than a fast food chain burger which would cost the same. At the end of the meal you can choose to pay through the QR code again or with one of the staff, particularly if you want to pay cash. I chose the QR code option and paid with Gpay. Note they don't accept Amex. But you can split bills even through the app which I thought was great. Wouldn't rush back here but also not opposed to take my nephew again as he loved it.

No more chicken. Next time straight after The Ash

I have no idea, I only entered a qeg description because we were in Dortmund at a vocational school for our son's final exam, who unfortunately failed again. Why not keep practicing and then finally pass the vocational school here in Lippstadt in June 2025.😊👍

Recently I was there with my father and we immediately noticed the stained benches. The basic aim of a restaurant should be to welcome guests with well-kept furniture. The staff took a while to arrive and private clothing always seems unprofessional. The generally more and more widespread Geduze is also practiced here. The (cold) burgers showed from the dry and sweaty cheese that it must have been on the patty a long time beforehand. I cannot recommend this restaurant and the prices are not justified given the shortcomings.

Food disaster! Dry fries - They taste like they were yesterday's and were warmed in a microwave and served cold - Burgers are overpriced and cold! Plus, they taste like they came from the McDonalds trash can. But the ambience is nice

I think the Hans im Glück burger chain is great anyway. Personally, I have always been able to get a seat in every branch, even without a reservation. The burger was also great here. The drinks too. The only drawback, as in the other branches, is the uncomfortableness of the benches/chairs, etc. as there is no backrest and you sit on hard wood and there are only a few cushions available. Definitely in need of improvement. However, in the Dortmund branch I have to add that we had to wait a long time for the drinks. I had to let them know before they arrived and the burgers were still almost eaten! I found Hans im Glück in Recklinghausen or Bochum better! Nevertheless, the food is always great.

Were here while visiting the Christmas market. The staff was nice and quick too. However, I found the place itself very dirty. The dark seat cushions, The ones that were on all the benches (there are only benches) all had lots of stains. It would also be good to sweep every now and then, the stairs to the toilets were also very dirty. About the food itself: the burger was very dry and had no spicy taste. My last visit to this chain.

Very tasty, also for vegetarians and for various food intolerances. Salad incredibly tasty, several vegan sauces and mayonnaise.

Decent food. Just a little more cleanliness would be good.

Nice restaurant where we just ended up. Tasty and affordable food. Spontaneous operation. Forgot fries but was quickly restored. Cozy atmosphere!

Considering that the service was severely understaffed today, I think the guys did a great job. I can't understand people who rate the store poorly for this reason. The food was great and I can only recommend it.

We visited today at lunchtime (Sunday 1:15 p.m.). The restaurant was a good third full. The service staff tried hard, but it quickly became apparent that there was none. Either the guests had already eaten or, like us, waited an eternity for the burgers. After 50 minutes the first burgers arrived, some of which were already cold. Hot fries arrived 10 minutes later. Not only were the burgers cold, some of the braised onions were also burnt. The service staff accommodated us with the bill and apologized for the poor staff planning in the kitchen due to our request. The fact that there is only one cook at lunchtime, with a restaurant right in front of the Dortmund Christmas market, is really unbelievable and for me a reason to avoid Hans im Glück in the future. The existing staff bears no responsibility for this.

I had a great evening here with my girls! The food was delicious and so were the cocktails! Because the menus are variable, I also think the price-performance ratio is good! The staff was friendly and quick.

Very tasty food. Very friendly but firm service. Very cool atmosphere. The only thing I personally didn't like was the amount of ice in the drink and the cold water in the toilets. Therefore there are only 4 stars overall.

Had a very nice experience in the heart of Dortmund. After we were taken to our seat, people soon came to help us, less than 5 minutes later the drinks were ready and not much later the food. The service was fantastic, the food itself was good for the price we paid, but you shouldn't expect much from it. The atmosphere is very nice in the restaurant, nice background music and nice decoration.

I warmed up here after visiting the Christmas market. Great ambience, friendly service and a great view of the Christmas market. As a vegetarian, I really got my money's worth. I'd love to come back ☺️

The ambience is very nice with the birch trees and swings, the service was very friendly but when the burger came we were disappointed, it was small for almost 12 euros and the potato chips were 2 chips on the burger...if you're really hungry you have to spend more money...it's a shame it tastes pretty good

A bit cold in the restaurant. The food was tasty even if the fries were only lukewarm. The burger was great.

Super nice shop in the city center of Dortmund... Food came to the table quickly and the service we had was super nice... we were very satisfied and would love to come back again...

The restaurant is already set up with all the bee colonies. Unfortunately the burgers were again only lukewarm or almost cold.

Food was good, service as well. Unfortunately the furnishings are not my thing and the upholstery is a bit dirty...

The food was better than in Münster, fresh burgers and fries not like in Münster

A very nice end to a dismissal party. Delicious food, nice service and a great ambience 😋

Hans im Glück is simply UNBEATABLE in everything! Great food, great drinks, great service and the birch trunks in the restaurant are simply beautiful. I like going to Hans, no matter what city. (Koblenz, Berlin, Dortmund)

Perfect restaurant for a great hamburger meal Yummy Gladly again

Very nice service, but unfortunately not enough staff for too many guests

We were here for lunch and took the lunch menu. We were able to choose a burger, fries, a cold and a warm drink and found the price very fair. The burger was tasty and the atmosphere was relaxed since there weren't that many people in the store at the time.

The store was very busy, but I didn't notice. Everyone was super nice, friendly, had time for questions and the wait for the food was manageable. Everything was great, I would love to come back 👍🏻👍🏻👍🏻👍🏻👍🏻

If I treat myself to hamburgers, then definitely only at "Hans im Glück - Burgergrill" (I've been to several cities and have never been disappointed). The burgers are good quality and - at least for me - also rich enough 😄 ... sweet potato fries as a side dish and one of the homemade drinks - fits! The birch trunks in the restaurants create the typical Hans-im-Glück atmosphere.

Everything tastes super delicious 😋

For us it is a "must" every time we pass through the center of Dortmund. The design of the restaurant, its peaceful atmosphere, combined with the good food, always make us feel welcome. The kinder menu is also excellent.

Very atmospheric place, nice staff, delicious burgers 👍. I'll be happy to come back again.

Great restaurant, quick (good with children) and consistently great quality food. Service could be a bit more child-friendly (sometimes there's something for the kids to paint, sometimes they're not even greeted). But we always enjoy going there!

Die Location ist wie man es kennt von Hans im Glück besonders. Da gibt es nichts zu bemängeln. Allerdings ist man zum Essen hier. Ich fasse mich kurz: der Burger war trocken und kalt. Nuggets und Pommes waren kalt. Eine Schale Pommes wurde zu viel geliefert. Mein Kind ist auf der Toilette ausgerutscht, auf den Rücken und Hinterkopf geschlagen weil alles nass war vorm Waschbecken. Ich hatte einen Salat der nicht überragend aber durchaus gut war. Nach 30 min hatte ich starke Bauchkrämpfe und Durchfall. Für alle die nach meiner und einigen anderen Rezessionen trotzdem einkehren wünsche ich viel Glück.

Was a great experience. We had a very tasty meal, friendly service and the children could sit on swings. They also received coloring books for the short waiting time. Class! We will be back.

It's very hyped right now, but totally overrated. Quite expensive for a better chip shop. Just because they have cocktails doesn't mean it's a good place. The service was nice, two burgers and 2 fries with 2 cocktails cost just under €40. It was only thanks to an app that we only had to pay for one menu. After just under 30 minutes the bag can...

We felt very comfortable. From the ambience to the service to the offerings on the menu, there are 5 stars across the board.

Veggies were great, the lunch menu was absolutely great

Nice place with a large, beautiful terrace on a central square in the city, friendly and good service.

The food was very tasty and the homemade lemonade is also recommended, but unfortunately we had to wait a long time for service, which was a bit of a shame.

Great, the vegetarian burger is absolutely recommended

Great location and food, always happy!!!

Very nice place. The interior is quite innovative, and the food was delicious with a great presentation. I would definitely visit again.

Atmosfera informale ma a suo modo elegante nella sua originalità. Offerta basata su hamburger e insalate. Io ho provato queste ultime e sono ottime. E' anche un bar con un'offerta di cocktail piuttosto vasta. Personale gentile, servizio un pò lento per la scarsità di camerieri in proporzione alla quantità di clienti. Prezzi in linea con la qualità dei cibi che troverete nel piatto.

The food is always super tasty and fresh. The service staff are in a good mood and are available to help and advise if you have any questions. The only drawback is that the chairs do not have backrests and that is not comfortable in the long term.

WOW! You can have a good time here! Food of a high standard, also a pleasure for the eye! The service is professional and courteous. The entire design is a highlight, including the toilets. But there is one complaint: the seat coverings look grubby and need to be replaced!

Ate very well. Very special environment.

Not my thing...service great...food is ok...price isn't right...and the rooms including the toilet are dirty...so we don't need to go there again...

Very tasty burgers and fries with free sauces and friendly service! Super nice location!

We have been here several times. Super delicious food, great service, nice atmosphere

Very good food but uncomfortable seats.. still recommended!!!

Sitting nicely on the square in the evening sun, eating delicious food and being served well.

Das Essen entsprach bei weitesten nicht das was von der Webseite gepriesen wurde. nur 2 Beispiele bei mein Burger sollten Camenbertreme mit Preiselbeeren drauf sein. Die Erwartung wurde bei weitem unterboten. man hatte das Gefühl das das es ein Klecks von beiden war. Die Apfelschorle wurde von 3 Personen bestellt und alle sagten Sie schmeckte Fad. Durchschnittpreis war pro Person über 20 Euro

The staff seemed a bit overwhelmed, even though the restaurant wasn't even remotely full. So we got our food rather than our drinks. Otherwise the food was delicious!

Very cool place for burgers and the like, but unusual and not (almost boring) strictly American in terms of the menu. The idea is brilliant, the atmosphere is cozy, but the best thing is that here you have a meeting place where a cozy atmosphere is combined with good food. However, it is not quiet here. You have to deal with volume. Clear recommendation!

I like Hans in Luck. Burgers are always tasty but service is always slow. But the people are very nice :))

Great service, prices a bit high.

Very nice shop with a good menu

Uncomplicated, informal and very nice service. The restaurant is also family and child friendly. We'd love to come back.

Beautiful place to eat! Quiet atmosphere. Delicious food and lovely employees.

Nicely decorated burger shop with many vegetarian and vegan alternatives.

Die Burger sind super für den Preis und die Atmosphäre ist gemütlich. Aber das Beste an unserem Besuch war definitiv unser Kellner Ricky. Er war so freundlich und aufmerksam, dass er unseren Nachmittag zu etwas Besonderem gemacht hat. Wir kommen auf jeden Fall wieder und hoffen, dass Ricky dann wieder unser Kellner sein wird!

Super delicious vegan citizens.

I liked that very much. The interior design is very nice. I think it's a great idea with the tree trunks, it creates a cozy atmosphere and the food is really delicious! It's worth going for a burger there.

Burgir good. Furniture is really uncomfortable, you don't want to sit there. Waiter overwhelmed.

As always, it was super tasty and freshly prepared, super friendly and very fast service, great value for money. Very centrally located and within walking distance

Very friendly service, food was okay, sometimes almost cold, seat cushions on the benches were very dirty and had large stains, not very inviting, toilets were also very dirty and inadequately cleaned

Good food for in between. A bit overpriced for me, but tastes good. Cleanliness could be better, tables sticky, seats dirty and stained. But otherwise quite fine. Staff friendly and helpful. Would go again