HANS IM GLÜCK - DORTMUND Hansaplatz in Dortmund

Food was okay, staff friendly but not very engaged; we had to get up several times to find staff to take another order.

The food was tasty; we only had a quick snack once: avocado sweet potato fries and once garlic cheese sweet potato fries. The service was very friendly, but everything took a while. We sat for quite some time without anyone taking our order. The Coke arrived practically after we had finished eating, and the same thing happened with the payment! The ambiance is nice, but personally, there are far too many tree trunks. The seating isn't particularly comfortable.

Because my family is familiar with "Hans im Glück," we knew what drinks and food to expect. The food in Dortmund was also delicious and plentiful. The service was friendly, though some of the staff created a hectic atmosphere. This was a bit annoying, but understandable given the large number of guests and the loud acoustics in the dining area. Unfortunately, many of the seats were dirty (a poor solution). The menus on the tables had also seen better days. The lamps had been exposed to dust for too long. A few minor touch-ups throughout the restaurant would be advisable. The women's restrooms smelled bad and were very dirty. I've never experienced anything like it.

Great place, the food tastes amazing and the waiters are very attentive 👌

The food was okay, but the service was excellent. We'll definitely be back soon.

Great atmosphere, delicious food, very friendly service, and completely digital. And all without a mandatory app. Brilliant concept.

The visit to Hans im Glück was fantastic. The food was delicious and the selection was very diverse, catering to everyone from meat-eaters and vegetarians to vegans. The staff was very friendly and attentive. 100% recommendation

We had a lovely evening, the food was delicious, and the service was impeccable. Therefore, we (9 guests) give it full marks and wholeheartedly recommend it!

Very tasty and a good atmosphere.

Unfortunately, the quality has declined significantly. The burger is now only McDonald's quality, but costs around €13. The path to the toilet was paved with toilet paper and it stank. You couldn't wash your hands because the water was so hot you burned yourself.

The best burger and fries I've ever had, the service was very friendly, and the food was filling. I have no complaints.

Very tasty and everyone is friendly

It was quite good. A bit noisy, but that always depends on the time of day. The food was good. Unfortunately, things took a while after orders were taken, especially when it was busy. I would still go again, though. The staff was super friendly.

The food is delicious 😋. The staff is great. We'll be back.

I was at Hans im Glück in Dortmund today – super delicious burgers, great atmosphere, and really friendly service! Firas, in particular, was incredibly friendly, attentive, and just in a great mood. You can immediately tell he loves his job. Thanks to him, the visit was absolutely perfect. Highly recommended – ask for Firas, he's the best! 🍔✨

Very friendly staff, excellent service, would gladly return with such staff.

I recently visited Hanse im Glück and was served by Firas – and I have to say, he was absolutely fantastic! Firas was friendly, attentive, and cheerful the entire time. He took the time to answer all our questions, offered recommendations, and was always immediately available whenever we needed anything. Even though the restaurant was packed, he remained calm, professional, and welcoming. The food arrived quickly, the order was correct, and we simply felt very well taken care of.

Waitress Eva makes this place one of the hottest spots in Dortmund and the surrounding area! Friendly, open, and communicative – exactly what HIG needs. #willcomeback

Everything was great...service, drinks, food...everything was fantastic 👍

Good food, good service, good atmosphere - always a pleasure!

I ate at Hans im Glück in Dortmund and was pleasantly surprised. The moment I walked in, I was enveloped by the comfortable, modern atmosphere – cozy, warm lighting, lots of wood, everything very inviting. You can immediately tell that they place great importance on creating a beautiful ambiance. The burgers were absolutely fantastic: fresh, juicy, and perfectly seasoned. You can tell that the ingredients are high-quality and not just thrown together. The sides – especially the fries and sauces – were also delicious and complemented everything perfectly. I'd particularly like to highlight the service: super friendly, attentive, and totally relaxed despite the restaurant being busy. That's exactly how it should be. You feel welcome and well taken care of. Overall, a really lovely visit where the food, the atmosphere, and the service were all just right. I'll definitely be back and can highly recommend Hans im Glück in Dortmund to anyone who wants to enjoy a really good burger in a relaxed atmosphere!

We tried the smash burger and all the cocktails. Both the burger and all the cocktails were delicious. In addition, you can expect fast service, friendly staff, and a great atmosphere.

⭐️⭐️⭐️⭐️⭐️ A truly fantastic experience! Hans im Glück in Dortmund consistently impresses with its delicious burgers, fresh ingredients, and a really pleasant atmosphere. The staff is friendly, attentive, and always in good spirits. The order arrived quickly, and everything was perfectly prepared. Highly recommended. I'll definitely be back!

Unfortunately, it was a complete disaster. The food didn't arrive, was late, cold, or the wrong food, and the whole visit took three hours. Never again!

Food was okay, service was awful. Food was delivered incorrectly several times, and hot drinks, because they came from a machine, were only lukewarm at best (according to the staff, they couldn't be made any hotter). Even though the restaurant wasn't full, we had to wait 45 minutes for a drink. If you eat here with a group, expect someone to have finished eating and drinking before everyone has even received their beverage. Unfortunately, truly awful.

One star is actually too much. We were there with several people, and some burgers and drinks were forgotten or brought incorrectly. The dessert we ordered never arrived. It was a complete disaster. Other locations have always been excellent, but Dortmund was a total letdown.

Kim was world-class - that's how service should be!!

Despite the huge crowds, the staff were incredibly friendly and attentive. The vegan selection was excellent!

Negative Experience as a Delivery Driver with Service Staff I work as a delivery driver and regularly pick up orders for Wolt. With this letter, I would like to file an official complaint regarding the repeated unprofessional behavior of your staff. Today's incident at approximately 3:52 p.m. was unfortunately not an isolated case, but rather a pattern that repeats itself every time I visit your store. The staff consistently show no interest in handing orders to delivery drivers. I often have to wait 15–30 minutes or longer while several employees are idle, talking amongst themselves, or simply ignoring me, even though they can clearly see me. Today, a tall, young employee with a mustache and beard, who works in the service area, once again ignored me. He saw me several times, but without any reaction. When I finally asked him directly to hand over the order, he reacted loudly, aggressively, and very disrespectfully. He spoke in an unprofessional tone and even told me that I "shouldn't come back" and that I was no longer allowed to pick up orders from you. This behavior is not only disrespectful, but it severely disrupts my work. It's disappointing that this problem occurs every time, and that all employees consistently ignore or rudely treat delivery drivers—whether from Wolt, Lieferando, or Uber. I urge you to take this matter seriously and implement appropriate measures to ensure that delivery drivers are treated respectfully and professionally at your establishment. We make a vital contribution to your business and deserve to be treated with respect.

Extremely unprofessional, disrespectful, and sometimes discriminatory behavior towards delivery drivers Why this rating? 1- Without exception, the service staff exhibit completely inappropriate, unfair, and sometimes inhumane behavior towards delivery drivers. They lack basic professionalism, respect, and empathy – especially when dealing with foreign drivers. 2- The service staff focuses exclusively on the restaurant guests, as they might tip. Delivery drivers, on the other hand, are ignored because they don't tip. This behavior deliberately disadvantages drivers and treats them like unwanted individuals – which is clearly discriminatory. 3- Delivery drivers are systematically ignored for extended periods – often over 30 or 40 minutes – even though their orders are ready and waiting. This behavior demonstrates a lack of integrity and responsibility towards customers whose orders have already been paid for. 4- In many cases, delivery drivers are yelled at or spoken to in a demeaning and inhumane manner simply for inquiring about the status of their order—even if they have already been waiting for more than half an hour. This behavior crosses all boundaries of respect and clearly demonstrates discrimination. 5- In over 75% of cases, service staff are sitting idly by, laughing, chatting, and enjoying their time. However, as soon as a delivery driver politely requests a completed order, they react aggressively and claim they have "more important things to do." This behavior is not only unprofessional but also shows a clear lack of respect for the drivers. It is important to emphasize that delivery drivers play a central role in the restaurant's service process, delivering food to valued customers. Due to delays and the staff's disrespectful treatment, the food often arrives completely cold—a direct loss for the restaurant and an unfair disadvantage for the drivers. Furthermore, it should be emphasized that the orders are, of course, not free. Customers have already paid in advance and have the right to receive their food hot and in perfect condition. Due to the negligence of the staff, the drivers are being wrongly blamed, even though the fault clearly lies with the restaurant. In conclusion: The delivery drivers perform their work conscientiously and deserve to be treated with respect. The restaurant should employ at least one qualified and trained professional – not staff whose sole focus is their monthly salary and who lack basic humanity and integrity. Such behavior not only damages the restaurant's reputation but also its revenue and the credibility of the owner or investor.

Thanks for the gluten-free burger buns!

Beautiful atmosphere, great food and super service from Firas 😉👌

Firas was very nice and provided excellent service :)

Good luck at Hans im Glück. Although the restaurant wasn't particularly busy, it took a considerable amount of time before I could order. Unfortunately, I find that at all Hans im Glück restaurants, a regular portion often isn't enough to satisfy you, but two portions are too much. The cellar has been decorated with great care according to the fairy tale, but it doesn't seem to be intended for guests. I only stumbled upon these design treasures by chance on my way to the restroom.

A very nice location with delicious food. Something for everyone :)

Excellent service! Delicious and filling food! Everything was perfect!

Marie was very nice, atmosphere was great as always. Clean store and fast service.

I had a relaxing lunch break. The apple spritzer tasted absolutely delicious 😋 and the burger was well seasoned.

I ordered the Lucky Meal Smash Burger and it was delicious. My order arrived on time and was well packaged. Thank you also for the Haribo! ☺️

Spent a lovely lunch break here

Firas was incredibly kind and attentive. That's what I call good service!

Very trendy, service is nice and friendly. Burgers are very bad. The water arrives already opened and tastes like tap water. Absolutely not recommended.

The atmosphere is really, really cool. Awesome place. Portions are okay.

I came with a friend here on Nov 1st Saturday in the evening around 7.30 PM. The reason I'm mentioning the time is this is only a particular waitress degrading your restaurant, because we have been there before and had a good experience with other waiters. It was not really full on this particular day. We asked a waiter and found a table. Since noone was coming to us to get the order, we ordered using the scanner. We waited for half an hour, nothing came. We thought it could be a technical issue with the scan. So I talked to this girl who was the taking order from other table, to check. She said she will check with the colleague inside, and will get back. Even after 20 minutes, she didn't come. I again went to her and asked, and she said she forgot. She said she will come to our table to take the order, but we waited again for another 15 minutes, and she went to all other tables except ours. And it was not crowded nor she was busy running. Then we left there because we were hungry. This was one of the worst experience we had in any of the food places. It doesn't matter if the food is good, if the service is so bad!!!

The food was really very good and definitely filling. The staff is also very friendly. Unfortunately, the service isn't quite as good. Empty plates weren't cleared, and we were rarely asked if everything was alright or if we'd like anything else to drink. The biggest problem with the Dortmund branch, however, is that the place is very small, and seating for larger groups (4+) is severely limited. Even at a slightly larger table, the four of us were still very cramped. It's also very narrow, and I wouldn't describe it as particularly comfortable for overweight people. The trees in the restaurant, which contribute to the pleasant atmosphere, are unfortunately more of an obstacle and sometimes bothersome when sitting.

The restaurant looks neat! Nice atmosphere. Unfortunately, the staff is less friendly; we weren't familiar with the place, and nothing was explained. They advertise gluten-free buns for the burgers. You can place your order using a QR code and thus order a gluten-free bun. About fifteen minutes later, a waiter comes to the table to inform me that there are no gluten-free buns and that the only option is to get the burger without a bun. The result? A plate full of lettuce with a burger somewhere underneath.

This restaurant, thankfully, was extremely good and probably the best I've ever visited. Super friendly staff and simply amazing food.

Burgers are awesome with sauce..

The burger and fries were good. Requests were handled promptly and gladly. We'll gladly come again.

Great: Lunch menu available until 5 pm 😃 Wide selection of burgers, including vegan and vegetarian options, and various sizes - small, large, lots, delicious cocktails (alcoholic and non-alcoholic) and sodas 🍹

Unfortunately, there is no customer service concept!

The ambiance is generally very cozy, but in our case, it was unfortunately marred by dirty, sticky tables and crumbs, and stained seating. The burger was okay, but nothing special, and relatively small for the price. The cabbage was incredibly bland and watery. My companion's fries, which were supposed to come with Smokie Jam, arrived without it, and when we asked, we were told they were out of it. I think they could have mentioned that instead of just serving incomplete dishes. Now, let's get to the service, which was a complete disaster. No greeting. No hello when we asked if there was a table for two; he just pointed at a table and walked off. We sat down and waited a full half hour for the waiter to take our order. When he finally came to our table, he took orders from everyone else who arrived after us. Of course, we ordered drinks and food together, and unfortunately, we only received our orders together. Even after our drinks were finished, the waiter was neither reachable nor approachable when he walked past us, as he was too busy with the delivery drivers. All in all, the visit was a disaster. Before writing this review, I described the situation to the company via Instagram. However, all I got was a "sorry." I think more than a single word would have been appropriate.

I came here with a group of 6. Of the bat, the waiter was friendly but not overly motivated and the seats were uncomfortable and tight. The atmosphere was cool with nice decor and birch trees. The menu had plenty of burger options, especially vegetarian/vegan. I ended up with the bacon burger and the garlic chips. Take my advice, stay away from the garlic chips unless you like eating raw garlic, the normal chips absoluteley suffice. The burger on the other hand was delicious, I would recommend. Overall it's slightly pricey but a nice place, you have a lot of options with your order, my advice would be to play it safe.

I ordered from Wolt in Dortmund – they have amazing deals! Delivery was really quick, the food looked great and tasted fantastic. The fries were simply next level! 😋 The price-performance ratio is perfect, I would definitely order from them again.

I went there for lunch today with my mother. The service was fantastic, the burger was amazing, and the salad was top-notch. I probably only managed half the burger, but it was absolutely no problem to get it packed up. I highly recommend it! I'll definitely be back.

Firas served us today. Very attentive. Drinks and food were served quickly. The service, where every sentence ends with "please" and "thank you," was very attentive.

I ordered online from Hansenglück in Dortmund and was really pleasantly surprised! The delivery was super fast, the food was hot, looked great, and tasted fantastic. The sweet potato fries were especially delicious – absolutely amazing! 😋 I thought the price was perfectly reasonable, and everything worked flawlessly through Volt – including the discount. I would definitely order again!

The food is really good and the staff very friendly, but there aren't enough of them. We practically had to wave frantically to get their attention before we were served. Then, a beer was booked but forgotten. It was promptly delivered without any fuss... Everything took a bit longer than expected. So, "grabbing a quick bite" isn't really an option here. But as I said: very friendly and very tasty!

Unfortunately, there were long waiting times. Perhaps due to staff shortages? It always took quite a while before anyone could take an order. It took about 15 minutes for the coffee to arrive (we were sitting at the bar and ordered again directly there afterward), and about 40 minutes for the food. Apparently, the orders placed via QR code at the table didn't arrive. The evening wasn't great. Other guests also had to wait a long time. Otherwise, Hans im Glück is very good and I would recommend it.

We ordered via delivery service. We waited two hours, the food arrived ice cold, two items were missing, and for some inexplicable reason, only one of them was refunded. We would definitely not order again.

The food was delicious, the service was good, and the wait times were short. The lunch menu is definitely worth it.

It was great, the only problem is the online function doesn't work. Or rather, it's faulty. Otherwise, I'd gladly use it again.

The price-performance ratio is good, portions are generous, and everything seems freshly prepared.

Wonderful restaurant. We've been here several times and always enjoy coming back. Firas Abdi served us very kindly.

We received excellent and attentive service from Firas. :)

We had a very nice evening and Firas Abdi was a really good waiter.

We had a relaxing evening and Firas served us very well :)

Firas and Salih served us today and were very nice and friendly. They are actually the main reason for this review. Many thanks again!

We received excellent service from Firas and Salih and felt very comfortable. Highly recommended.

Very tasty and both the restaurant and the burger are designed with great care.

We really enjoyed it; the decor is a bit different, so it's something a little different, and the food selection is very original – burgers, bowls, etc. It's definitely worth a visit.

The food was very good, especially the sandwich burger with avocado and egg. The hostess was excellent, and Marie served us superbly.

⭐️⭐️⭐️⭐️ I was at Hans im Glück and was served by Firas Abdi – truly excellent! Very friendly, attentive, and always in a good mood. The food came quickly, and everything was exactly as ordered. The excellent service made the visit a thoroughly enjoyable one. Thank you, I'll be back! 🍔😊

We were there today and were served by the lovely Firas. I was pleasantly surprised by the delicious food! And the staff was super friendly. We'll be back.

Visited again after a long time, on a home game Saturday in October (see below). Location: Centrally located at Hansaplatz Atmosphere: Typical HiG; everything quite cramped; as I get older, I like the lack of backrests less and less. Service: Lots of BVB fans ensure a full place, waiting in line was acceptable. We got a table for 8 people. The table was dirty and stayed that way. To order, we almost had to hold the server down. The handheld didn't work: "I'll write it down on my phone." Then nothing happened for 30 minutes, and a table that had arrived long after us received their food. We had to ask the waiter again, who had obviously forgotten their order. Then we finally got our food, with a lollipop for the kids as compensation... Food: Burgers OK, typical HiG Drinks: Drinks OK, typical HiG Conclusion: Food and drinks as usual, service could be improved. There's no sense of a branch manager coordinating operations. If you found this review helpful, please click "thumbs up" or "thank you."

Very nice ambience, super delicious food, Firas did everything right, thank you very much and see you soon

The food was delicious. We had vegetarian dishes, even though we weren't required to. The atmosphere was lovely. The staff was very attentive and friendly. We'll be back!

Hard to give a general rating, as it's always subjective. The fries were really tasty! The burger wasn't anything special, frozen, and, as I've mentioned several times, only lukewarm. The cheese wasn't even properly melted. No place to lean on something, but you know that beforehand. Service was friendly, although a little hectic. Restrooms were clean. Overall, okay, but there are better burger joints in Dortmund.

The food was incredibly delicious and Firas provided very good service. We would love to come back.

Food so delicious service very nice thank you Firas we will be happy to come again

Service 100/10 The shop is super nice and the food is incredibly delicious. Firas made everything perfect. Thank you very much. See you soon.

You can't complain about this food and this perfect service, everything is just perfect. Thank you Firas, we will be happy to come back.

One of the two ordered dishes was forgotten during delivery. Very annoying, as it's difficult to keep fries, etc., warm until the second dish arrives. Positive: After a complaint, it was promptly delivered. Negative: A dessert makes up for a lot – perhaps even a forgotten dish. But they didn't think of that. Regarding the food: The burger was below average. The lettuce leaf was rotten. The burger cheese tasted like liver. The chicken in the salad was dry, not cut properly, and looked unappetizing.

We were there with friends. The only thing I have to complain about is that we sat there for a long time and no one asked us what we were ordering. We waited about 15 minutes until someone came to us. After that, everything was great.

Very friendly service – top notch. It wasn't crowded, so we didn't have to wait long for the burgers. The atmosphere was nice. I didn't see all the seats, but it's a shame there weren't any places to lean against. The burgers (sourdough with Cambert and cranberries) were okay. Mediocre... I can do better ;-) Sorry. The size was okay. But... The meat was too cold and too dry. On the menu: Too little variety and pizzazz among the burgers, and most of them come with bacon. I would recommend adding a few new ones to the menu. Something with arugula, mozzarella, mountain cheese, mushrooms, feta... The fries were very tasty. The matcha latte was great. I liked that the music was so pleasant and I could have a good conversation. Overall, I'll definitely come back.

The food was very tasty. However, it could have been presented more beautifully in some places. (The red cabbage wasn't cut in one place.) Service and ambiance were also very good. However, the restrooms could be cleaner.

Very tasty hamburgers, and especially worth mentioning is the extremely friendly service!!!!

Prices have risen sharply, and portions have been reduced. I paid €17 for a bowl, only to leave the restaurant hungry. NEVER AGAIN

We really enjoy coming here. The vegan options are absolutely fantastic, and the service is always very friendly and accommodating. We were immediately offered a spot away from the hustle and bustle and a bowl of water for our dog.

Delicious and very friendly service

A very pleasant experience; the restaurant offers the best value in town. The burgers are delicious, and our server, Firas, was very friendly and accommodating.

Very delicious food. And very friendly service from Firas. I would definitely recommend it 👍

The food was good, the ambiance was nice. The service at Firas was really good.

A bit pricey, but tasty, and a good place to have a chat. Even if the narrow seating and wooden logs don't exactly give you a sense of privacy.

Great staff. Smash Burger a bit dry. All in all, good. We'd be happy to come back.

Great service, very flexible, and the manager was very friendly. Thank you for the very attentive service!

Great service, very friendly staff, flexible and generous. Worth another visit 👍🏽😊

Not cheap but good stuff. Really interesting interior design with all the logs hanging from the ceiling, makes it really cosy.

The service and the food were great!

The food here is delicious and the service is excellent. Highly recommended.