HANS IM GLÜCK - CHEMNITZ Rathaus Passagen in Chemnitz

There was nothing to complain about. The food arrived quickly and was prepared exactly as ordered. The meat was juicy, the fries crispy, and the drink was cold and delicious. The staff were very nice, friendly, and attentive. I would definitely order again.

Absolutely delicious food and very friendly staff. ...thanks, it was fun ☺

The waitress gave us a very friendly welcome. Although we didn't have a reservation, we were seated immediately. The food was excellent and served quickly. We will definitely come back if we are ever in Chemnitz again.

I'm generally quite satisfied. However, this is the second time my Edenred card (a gift card via VISA) has not been accepted. Therefore, I cannot give it a perfect score.

Very friendly staff, fast service, and good food. I'd come back anytime!

It was our first time there. A super cozy restaurant with great service and great food. We didn't have to wait long for our food at all. We'll definitely be back!!

I ordered a burger for pickup. After a short wait, my food was handed to me. Unfortunately, at home I realized I had the wrong burger in my order. (I could have checked it while I was there, but I was a bit pressed for time myself.) I called Hans im Glück and a very friendly employee answered the phone. She explained that she was very sorry and that she had mixed up the orders because it was also a very busy day. She assured me that payroll would reimburse me for the burger. It was a bit of an unfortunate mix-up, but mistakes happen and a suitable solution was found. The burger I mistakenly received wasn't to my liking, hence the 4-star rating for the food.

We received a very warm welcome. Our server arrived shortly after; she was very friendly and gave us excellent advice. Finally, the owner wished us a Merry Christmas. All in all, everything was perfect, thank you very much.

Everything was perfect; the food and drinks were enjoyed by both children and adults, with a wide selection – there was something for everyone. The friendly staff contributed to a pleasant afternoon. The atmosphere was welcoming. Thank you.

It was very tasty and the waiter was very attentive 😆

Delicious burgers, friendly staff, affordable meals. Always a pleasure 😊

Very friendly staff; when we asked about gluten-free food, they gave us very competent advice. The food tasted great. We'll gladly come back.

Excellent service, very friendly

Cozy atmosphere, very friendly service and delicious food

Very friendly service, delicious food, and short waiting times. Making a reservation is easy.

The unique ambiance is always beautiful to behold, even after multiple visits, and the food is consistently excellent 😋 The staff is authentic, very friendly, and never seems stressed or annoyed, even when the place is packed 😌

While I'm more vegetarian I do not go often to burger places. the choice for vegetarian was really good, however I did expected bigger portion though

The staff is very friendly and caters to each guest individually.

Very tasty, cozy atmosphere, very friendly staff.

Just for the service, such a cool guy! The food is as awesome as ever, I love the pink lattes and fries there. The burgers are the best, anyway.

We love coming here. The atmosphere is always great, the food and drinks are delicious, everything is clean and tidy, and there are good deals.

Excellent service! I had to stop eating for health reasons, and the order was canceled without any problems. 👍🏼 Thank you!

We had five different servers at our table throughout the evening, all of whom were very friendly. Despite the restaurant being nearly full, our orders (main course, dessert, and cocktails) arrived promptly. The food and drinks were truly delicious; the Frozen Daiquiri cocktail, in particular, was a highlight of the evening and is highly recommended.

Delicious burgers, friendly and customer-oriented staff. I'll definitely come back.

It's a very nice, cozy place. The staff is very friendly and accommodating. I'd gladly come back here and will recommend it to my friends.

A friend and I went there for dinner yesterday, and I have to say it was very reasonably priced for what you get. The burger and fries were excellent, as were their own sauces. A top restaurant, highly recommended.

We went there for lunch on a Saturday, quite spontaneously, and even though it was full, we still got a table. The ambiance is typical of Hans im Glück, and the decor always makes you feel like you're in a fairytale forest. The service staff was simply fantastic: very friendly and cheerful, and they regularly checked on us to make sure everything was alright or if we wanted to order anything else. The food and drinks were, of course, excellent. (Although I've never been disappointed at Hans im Glück in that regard.)

Pleasant atmosphere and very tasty food.

We ate here in a cute booth. There were 6 of us seated comfortably. Were ate burgers and bowls and everything was excellent and tasty. The service was great - thank you very much.

Pleasant atmosphere, friendly service, and delicious food. We will definitely be back.

The ambiance is beautifully rustic and inviting. We had excellent service and felt very comfortable! The food was also absolutely delicious. In short, we had a wonderful evening and would love to come back again :)

Great service. Delicious burgers.

A classic for years. Always a pleasure to be with you.

The food is delicious and the staff is incredibly attentive and friendly.

We had dinner together in the evening, a group of five. The service was very friendly and attentive, and we felt very welcome. Despite it being a busy time, we were served quickly, and everything was to our complete satisfaction. Due to an inconvenience that wasn't the restaurant's fault, we were given a little something extra, even though it wasn't necessary. Thank you for a lovely evening.

The classic burger is fantastic and cheap, especially when you get this in menu. Service was alright though some of the people working here do not speak english. Atmosphere was alright.

There were four of us dining, and we all enjoyed our meal immensely. At first, we were a bit overwhelmed with the ordering process, so we asked the waitress for advice. She explained the different options to us, and we each found the best combination for us. The ambiance is also very nice. It feels like a picnic in a birch forest. Everything was clean, including the restrooms.

Expensive, poor value for money, but nice ambiance. I can get burgers like these at the kebab shop around the corner for half the price.

It was a real "wow" experience upon entering: great presentation, a warm atmosphere. The staff were very friendly and customer-oriented. The food selection: one of the few restaurants that clearly offers gluten-free dishes on the menu!

Food was very tasty; waiting time was good, even though there were a lot of people there; service and chefs did their job very well

Delicious burgers and potatoes at a fair price in a very nice ambience :)

We were very satisfied all around. The food and drinks arrived very quickly and were, of course, delicious. The waiter...super nice. Since we were allowed to stay longer than the two hours, we'd be happy to come back.

Very good food in a cozy atmosphere and very friendly staff!!

I have no criticisms or suggestions for improvement. Except for the tables, as everything is quite close together and the seating is comfortable.

Very friendly service. Super fast. Super delicious!!!

Super fast service, really delicious burgers!

Very friendly service and good food for the price. Unfortunately, the otherwise very original ambiance is spoiled by the constant, intrusive techno music.

Whether lunch or dinner, the staff is always friendly. Good advice, good food

We were surprised by how friendly the service was and how deliciously our salad was presented and tasted amazing. We'll be back.

I always enjoy going to Hans im Glück and am completely satisfied every time. The service is extremely friendly, attentive, and reliable – you immediately feel welcome. The food is simply perfect; the burgers are, in my opinion, the best in the entire city. Add to that the fantastic ambiance: the interior is modern, cozy, and creates a special mood. The drinks are also always a highlight, both in terms of taste and selection. For me, the overall package is just perfect, and that's why I'm happy to return again and again. I definitely recommend it!

A very nice restaurant and excellent if you're in the mood for a decent burger and delicious fries. The latter are also available in several varieties (e.g., sweet potato). The menu offers a lot, especially for vegetarians and vegans. The service is friendly and welcoming, even when the place is full, and the ambiance is also very chic. I only give it a slight B rating because the benches were a bit hard for me and there's not enough space at some of the smaller tables around the bar. But that didn't detract from the pleasant experience, so I can highly recommend Hans im Glück.

The food is not good and the reception was very bad and you have to wait

Hans im Glück in Chemnitz was a typical Hans im Glück restaurant, with a pleasant atmosphere, delicious burgers, and reasonable prices. The staff was also very friendly. I'd be happy to come back.

We arrived around 4:30 p.m., it was still fairly quiet, and we couldn't choose a seat because we hadn't ordered. That was the only thing we found odd. Even when we left the restaurant, there were still plenty of seats available by the window. Why can't you choose a free seat? Otherwise, everything was absolutely perfect!

Gluten-free burgers, friendly service, and a lovely restaurant. We've been there twice and would love to come back!

I'll keep it short: The burger was delicious and filling, and the friendly waitress had a smile on her face—that's enough to make me happy....

It was a wonderful experience. We immediately felt at home. And the service is simply worth its weight in gold ❤️ The food was delicious and the value for money was excellent.

Solid pan copy, but cheaper therefore top, come here everyone, it's really delicious # Cheese fries are final bosses

The burger and fries were truly amazing, and the prices were perfectly reasonable. A truly exceptional restaurant. Unfortunately, our seats were very hard and uncomfortable.

Absolutely unfriendly ushers. Just walk a few hundred meters further to Peter Pane. You can sit however you like there.

The burgers, the bread could be a bit more substantial and not so soggy! Otherwise, the juice and salad are delicious.

Yesterday I was at the Hansen Glück restaurant in Dresden – it was fantastic: delicious burgers, beautiful design, a great atmosphere, and fair prices. So I decided to celebrate my daughter's birthday today at a similar restaurant, but this time closer to home in Chemnitz. Unfortunately, the experience was completely disappointing. Right from the start, the waitress, Silke, spoiled our mood: She wouldn't look at us, spoke sourly and rudely, displayed obvious passive aggression, and gave the impression that she didn't want to serve us at all. She got annoyed when we didn't immediately understand that we had to choose the rolls, and she had to explain it to us with obvious displeasure, muttering somewhat annoyedly to herself, making the whole situation very unpleasant. It was as if we had come to her home for lunch on her day off for free. The situation was repeated at the next table with other guests. I'm sure the owners invest a lot in the cuisine and design, but it's just as important to pay attention to the staff welcoming guests. Even good food and a beautiful interior can't make up for poor service. Rating – one star. I hope this feedback helps management become aware of the problem.

Cozy, delicious, and very friendly staff. 🤗

Very friendly staff with good advice and fast service. The selection is quite large. I also enjoyed the burger 🍔. The food was visually well presented. The ambiance in the restaurant is a matter of taste.

Super friendly service. Burgers are fresh and really delicious. We'll definitely be back.

Great atmosphere Food was very good Service was also very friendly

The burgers are highly recommended, I always have the goatherd burger

Good food and friendly service. One star deducted because it's quite expensive.

Burgers 🍔 delicious and served surprisingly quickly. Cheap - NO Decor is great.

A super delicious smash burger 😍 and the service was top-notch! So attentive and friendly, thank you so much! I'd love to come back 😇

Hans im Glück in Chemnitz is simply fantastic! A wonderful atmosphere and amazing food! Highly recommended.

Very friendly and highly professional staff! Cozy "Hans im Glück" Borken atmosphere.

Highly recommended. I'd be happy to come back anytime. The vegan burgers are absolutely world-class, and each burger can be customized to your taste.

Great place and super friendly service. Thank you so much!!!

Nice shop. The vegan burgers are great, as is the iced tea.

Friendly service, who helped with our order. Delicious food, would definitely go back.

Friendly staff and good burgers. Unfortunately, a bit pricey, but that's probably due to the name.

Nice restaurant in the pedestrian zone, with plenty of outdoor seating. Great selection, friendly and attentive staff, and delicious food and drinks. We'll definitely be back.

Highly recommended. Large selection, very tasty, beautifully presented. We'd be happy to come back.

It was a pleasure to dine with you again. The food was delicious and the service was super friendly. Thank you very much.

The food always tastes great and arrives quickly, and the service is always friendly. It's a wonderful experience every time.

Very delicious food and impeccable service. There are also great activities for children. We're always satisfied and enjoy coming here.

We were there for lunch yesterday. It was excellent as always. There's absolutely nothing to complain about, except for the one very small negative: you have to pay an extra €2 for sweet potatoes, but otherwise it's simply fantastic. The service was very friendly and even asked our dog if he wanted a bowl of water. Highly recommended.

Hans im Glück in Chemnitz truly impressed me! Upon entering, the lovingly designed atmosphere strikes me – cozy, inviting, and with a modern flair. The cocktails were a real highlight: creative, perfectly balanced in flavor, and beautifully presented. The food also impressed with its freshness, quality, and imaginative preparation. Every bite was a delight! The excellent value for money is particularly noteworthy – rarely do you get so much culinary class at such fair prices. The service was also warm and attentive, which made the entire visit even more enjoyable. All in all, a thoroughly successful evening that I would gladly repeat – "Hans im Glück" is definitely worth recommending.

The food has been consistently delicious for years. Their homemade sauces for the fries or sweet potato are simply delicious. And a half-liter of drink for €5 is hard to beat! Quality and cleanliness are still a top priority here.

As someone with celiac disease, I can now eat there without any problems thanks to the gluten-free rolls. I'll definitely eat there again 😋

Highly recommended, everything was great!

Beautiful decor, delicious food, and very friendly staff. I would come back anytime.

It looked really nice, the food was delicious, and the service was super friendly. I can't complain.

10/10, very good and absolutely delicious food, highly recommend!

Unfortunately, I was very disappointed with my visit. Friends had only told me good things, but unfortunately, our experience was anything but pleasant. The burger was unfortunately cold, and the meat tasted extremely bland. The service, unfortunately, wasn't exactly competent either.

Highly recommended. Friendly staff, great food, and good drinks from the bar staff. I always enjoy going there.

We visited the restaurant yesterday based on a voucher book. We were supposed to order two dishes, with the cheapest or a dish of the same price being free. After we placed our order, my meal became just a single burger, and my husband's burger became a meal. We were also recommended a side dish to get a cheaper price. In the end, we only received my cheaper burger for free, while the rest of our order was not processed accordingly. We had the impression that everything was not entirely transparent, which disappointed us. Unfortunately, communication with the server was difficult, and we ultimately felt ripped off. We will not be visiting this restaurant again in the future.

Very good service and helpful advice on the various sections of the menu. All in all, a very nice restaurant with top-notch taste and selection!

Very friendly and welcoming staff. The food and drinks were delicious. Highly recommended.

We were greeted warmly by a young man and shown to our table. The waitress herself was slightly irritated, as we didn't immediately understand how the food was put together. The lady certainly could have explained that. It's also quite dim, and the dim lighting made it difficult to read the menu. The food was delicious, but the cocktails unfortunately had far too much ice. It's also a shame that you can only order one cocktail with the dinner menu; there's no alternative. The ambiance is maintained 👍🏻

This was our first time there. The food was delicious. The service was super friendly. We look forward to our next visit.

Exceptional ambiance, the decor is definitely special. However, the chairs were uncomfortable—without backrests. And the table was tiny. The food was very expensive, with burgers. It was tasty, but not worth the price.

Poor quality burger. Orderer but will have to throw away. Honestly not eatble

Top-notch service. Absolutely delicious food. 👍👍