HANS IM GLÜCK - CHEMNITZ Rathaus Passagen in Chemnitz

Yesterday I was at the Hansen Glück restaurant in Dresden – it was fantastic: delicious burgers, beautiful design, a great atmosphere, and fair prices. So I decided to celebrate my daughter's birthday today at a similar restaurant, but this time closer to home in Chemnitz. Unfortunately, the experience was completely disappointing. Right from the start, the waitress, Silke, spoiled our mood: She wouldn't look at us, spoke sourly and rudely, displayed obvious passive aggression, and gave the impression that she didn't want to serve us at all. She got annoyed when we didn't immediately understand that we had to choose the rolls, and she had to explain it to us with obvious displeasure, muttering somewhat annoyedly to herself, making the whole situation very unpleasant. It was as if we had come to her home for lunch on her day off for free. The situation was repeated at the next table with other guests. I'm sure the owners invest a lot in the cuisine and design, but it's just as important to pay attention to the staff welcoming guests. Even good food and a beautiful interior can't make up for poor service. Rating – one star. I hope this feedback helps management become aware of the problem.

Cozy, delicious, and very friendly staff. 🤗

Very friendly staff with good advice and fast service. The selection is quite large. I also enjoyed the burger 🍔. The food was visually well presented. The ambiance in the restaurant is a matter of taste.

Super friendly service. Burgers are fresh and really delicious. We'll definitely be back.

Great atmosphere Food was very good Service was also very friendly

The burgers are highly recommended, I always have the goatherd burger

Burgers 🍔 delicious and served surprisingly quickly. Cheap - NO Decor is great.

Good food and friendly service. One star deducted because it's quite expensive.

A super delicious smash burger 😍 and the service was top-notch! So attentive and friendly, thank you so much! I'd love to come back 😇

Hans im Glück in Chemnitz is simply fantastic! A wonderful atmosphere and amazing food! Highly recommended.

Very friendly and highly professional staff! Cozy "Hans im Glück" Borken atmosphere.

Great place and super friendly service. Thank you so much!!!

Highly recommended. I'd be happy to come back anytime. The vegan burgers are absolutely world-class, and each burger can be customized to your taste.

Nice shop. The vegan burgers are great, as is the iced tea.

Friendly service, who helped with our order. Delicious food, would definitely go back.

Friendly staff and good burgers. Unfortunately, a bit pricey, but that's probably due to the name.

Nice restaurant in the pedestrian zone, with plenty of outdoor seating. Great selection, friendly and attentive staff, and delicious food and drinks. We'll definitely be back.

Highly recommended. Large selection, very tasty, beautifully presented. We'd be happy to come back.

It was a pleasure to dine with you again. The food was delicious and the service was super friendly. Thank you very much.

Very delicious food and impeccable service. There are also great activities for children. We're always satisfied and enjoy coming here.

The food always tastes great and arrives quickly, and the service is always friendly. It's a wonderful experience every time.

We were there for lunch yesterday. It was excellent as always. There's absolutely nothing to complain about, except for the one very small negative: you have to pay an extra €2 for sweet potatoes, but otherwise it's simply fantastic. The service was very friendly and even asked our dog if he wanted a bowl of water. Highly recommended.

Hans im Glück in Chemnitz truly impressed me! Upon entering, the lovingly designed atmosphere strikes me – cozy, inviting, and with a modern flair. The cocktails were a real highlight: creative, perfectly balanced in flavor, and beautifully presented. The food also impressed with its freshness, quality, and imaginative preparation. Every bite was a delight! The excellent value for money is particularly noteworthy – rarely do you get so much culinary class at such fair prices. The service was also warm and attentive, which made the entire visit even more enjoyable. All in all, a thoroughly successful evening that I would gladly repeat – "Hans im Glück" is definitely worth recommending.

The food has been consistently delicious for years. Their homemade sauces for the fries or sweet potato are simply delicious. And a half-liter of drink for €5 is hard to beat! Quality and cleanliness are still a top priority here.

As someone with celiac disease, I can now eat there without any problems thanks to the gluten-free rolls. I'll definitely eat there again 😋

Beautiful decor, delicious food, and very friendly staff. I would come back anytime.

Highly recommended, everything was great!

It looked really nice, the food was delicious, and the service was super friendly. I can't complain.

10/10, very good and absolutely delicious food, highly recommend!

Unfortunately, I was very disappointed with my visit. Friends had only told me good things, but unfortunately, our experience was anything but pleasant. The burger was unfortunately cold, and the meat tasted extremely bland. The service, unfortunately, wasn't exactly competent either.

Highly recommended. Friendly staff, great food, and good drinks from the bar staff. I always enjoy going there.

We visited the restaurant yesterday based on a voucher book. We were supposed to order two dishes, with the cheapest or a dish of the same price being free. After we placed our order, my meal became just a single burger, and my husband's burger became a meal. We were also recommended a side dish to get a cheaper price. In the end, we only received my cheaper burger for free, while the rest of our order was not processed accordingly. We had the impression that everything was not entirely transparent, which disappointed us. Unfortunately, communication with the server was difficult, and we ultimately felt ripped off. We will not be visiting this restaurant again in the future.

Very good service and helpful advice on the various sections of the menu. All in all, a very nice restaurant with top-notch taste and selection!

Very friendly and welcoming staff. The food and drinks were delicious. Highly recommended.

We were greeted warmly by a young man and shown to our table. The waitress herself was slightly irritated, as we didn't immediately understand how the food was put together. The lady certainly could have explained that. It's also quite dim, and the dim lighting made it difficult to read the menu. The food was delicious, but the cocktails unfortunately had far too much ice. It's also a shame that you can only order one cocktail with the dinner menu; there's no alternative. The ambiance is maintained 👍🏻

This was our first time there. The food was delicious. The service was super friendly. We look forward to our next visit.

Exceptional ambiance, the decor is definitely special. However, the chairs were uncomfortable—without backrests. And the table was tiny. The food was very expensive, with burgers. It was tasty, but not worth the price.

Top-notch service. Absolutely delicious food. 👍👍

Poor quality burger. Orderer but will have to throw away. Honestly not eatble

It was delicious! Not our last visit ;)

Very nice waitress today, great atmosphere, burgers were also delicious, just missing more cheese and wifi😊🩷

The food was excellent and the service by the staff was very friendly and accommodating.

Didn't meet anyone, but got a seat [lucky] without ordering, great, great atmosphere, delicious drinks and food and a magical, friendly staff

My first choice for burgers in Chemnitz!☺️ I've known Hans im Glück before from other cities and was never really impressed. But I think this one is simply fantastic. The staff and manager are super friendly, the food has always been delicious, and the prices are totally reasonable in comparison! In fact, I prefer ordering from here because I can trust that my food will arrive warm and in top condition—more than on time, too.

Two of us visited without a reservation on a Saturday evening. We received a very friendly welcome and were lucky to get a table. The food and drinks arrived very quickly and were delicious. The staff also responded very well to a minor mishap (a full drink was dropped). I highly recommend this restaurant. We'd love to come back if we're in the area.

We are regular guests and were once again very satisfied with the food and drinks. The service is excellent, with very friendly and courteous staff. Overall, everything was excellent again. Also worth mentioning is the easy online reservation, which is even possible on the same day. Thank you very much.

We've eaten and drunk here several times now and have been very satisfied every time. This starts with the welcome and table selection, and continues with the service at the table. Sales-oriented without being pushy. We'll keep coming back... 👍😉

I'm not usually one to write reviews, but I have to say, the burger I got tonight from Uber Eats was probably the best burger I've ever had, even better than that drunk burger that always tastes better after a few beers. This burger I got tonight was even better than the other one, and I didn't drink a single beer. The sweet potato fries were fantastic, too, and I also got the apple pie, and it was really, really good, almost homemade. My only regret is that I'm only in town for a few nights, and I wish this was my regular burger restaurant back home in Ireland. Or maybe not, because I'd get too fat, the food is that good. I hope the translation is okay.

We visited Hans im Glück for the first time. And it was fantastic. Great atmosphere, friendly service, and, of course, the food was delicious.

First of all, the most important thing: the food: It tasted excellent, as always, and the price-performance ratio is absolutely fine. For all those who say their feedback isn't being heard, oh yes, it is, and it was so loud that we as guests heard it. I find it unprofessional to have so many private conversations while keeping guests waiting or evaluating reviews. That should be done in the staff meeting or after work.

Very tasty. Friendly and helpful server. The menu is very extensive, so it was helpful to get some good advice. 😉 There's a nice menu for kids. We had a great meal and would love to come back!

Super friendly service. The food was delicious.

The food was very, very tasty and the price was reasonable, I thought. I ordered a lunch menu. The burger was a classic with a brioche bun and double beef. It fell apart, but I think that was my fault. The strawberry-basil thirst quencher was also very good. I like that the straws were made of glass and not cardboard or plastic. The golden fries were nicely fried, not overcooked and not undercooked, just perfect. I had a small sweet potato fries with them, but it wasn't bad. The hot chocolate was also very tasty, simply 10/10. The interior is very nicely decorated with birch trunks and plants. I definitely recommend the restaurant. The service was also very friendly.

The burger patties are from the freezer

Four of us ate at Hans im Glück in Chemnitz. Unfortunately, our visit was very disappointing. One of our group wanted a smaller portion because she wasn't very hungry. The waitress wouldn't allow it. She said small portions were only for children and wasn't at all willing to make an exception. So we had to order a large portion, even though it was clear that was too much. We didn't think that was fair or customer-friendly. Why can't you just eat less if you ask nicely? Then another unpleasant situation arose when paying. We wanted to use about three euros in small change (€1, 50 cents, 20 cents) – which was perfectly normal money. But the waitress said she wouldn't take it, they had enough small change. That's actually legal tender. If someone only has that, what happens? Do they have to leave without paying? That doesn't make sense. The worst part, though, was the general way we were treated. The waitress wasn't friendly; she made us feel like we were a nuisance. Maybe everything was too hot or too much for her, but that's not how you treat guests. A phrase like "I make the rules here" was used to us – and that really says it all. The four of us paid a total of almost €80. That's not a small amount – you expect respect and hospitality for that. I really wonder if the boss or management is aware of this behavior. Maybe they should seriously rethink how they treat guests. 🧘‍♀️🧘‍♀️🧘‍♀️🧘‍♀️🧘‍♀️ Hello Hans im Glück, Thank you for your quick reply. In general, I think it's good when a company responds to feedback – but to be honest: Your feedback disappointed me just as much as the visit itself. Instead of truly addressing our specific experiences, many things were trivialized or presented as misunderstandings. This makes it seem as if the staff were automatically in the right – and we as guests simply "didn't understand everything correctly." Of course, it's important to stand behind your team – but when that comes at the expense of treating guests, something is wrong. It was no misunderstanding that a smaller portion was flatly refused. It was also no misunderstanding that our ordinary change was not accepted. And the tone – including the phrase "I make the rules here" – was clearly unfriendly. We simply didn't feel welcome. This was particularly disappointing for me because I've always been a real fan of Hans im Glück. I've often said how much I like your concept, the food, and the atmosphere. After a disappointing visit to Peter Pane in Chemnitz, where we were also treated poorly, I even wrote that Peter Pane should take a leaf out of Hans im Glück's book. And what happened? Shortly after, I experienced exactly the same thing at Hans im Glück – and I was even more disappointed because I've always had a positive opinion of you and recommended you to others. Therefore, I regret to say: For me, Hans im Glück is finished – just like Peter Pane. I trusted you for a long time and was truly convinced – but after this experience, that's over. You don't need to write me another reply. It's pointless. To be honest, I get the impression that honest feedback isn't particularly important to you anyway. Then you can save yourself the hassle of empty words in the future.

Hello Hans im Glück, Thank you for your quick reply. I generally think it's good when a company responds to feedback – but to be honest: Your feedback disappointed me just as much as the visit itself. Instead of truly addressing our specific experiences, many things were trivialized or presented as misunderstandings. This makes it seem as if the staff were automatically in the right – and we as guests simply "didn't understand everything correctly." Of course, it's important to stand behind your team – but when that comes at the expense of treating guests, something is wrong. It was no misunderstanding that a smaller portion was flatly refused. It was also no misunderstanding that our ordinary change was not accepted. And the tone – including the phrase "I make the rules here" – was clearly unfriendly. We simply didn't feel welcome. This was particularly disappointing for me because I've always been a real fan of Hans im Glück. I've often said how much I like your concept, the food, and the atmosphere. After a disappointing visit to Peter Pane in Chemnitz, where we were also treated poorly, I even wrote that Peter Pane should take a leaf out of Hans im Glück's book. And what happened? Shortly after, I experienced exactly the same thing at Hans im Glück – and I was even more disappointed because I've always had a positive opinion of you and recommended you to others. Therefore, I regret to say: For me, Hans im Glück is finished – just like Peter Pane. I trusted you for a long time and was truly convinced – but after this experience, that's over. You don't need to write me another reply. It's pointless. To be honest, I get the impression that honest feedback isn't particularly important to you anyway. Then you can save yourself the hassle of empty words in the future.

The expected chain restaurant. Unfortunately, no proper air conditioning.

Anytime again great team great tasty burgers keep it up just one star less because dogs were in there and that's not right

Very good and tasty burgers. Nice, friendly, and attentive service.

Great smash burgers, great cocktails and very nice staff. Strongly recommended.

We had the lunch menu with a burger, side dish, drink, and hot beverage. Everything was delicious, and the staff was super friendly. Thank you for that, and we'll be back.

It was very tasty and the service was more than friendly. I would always give as many stars as there are.

Everything was nice as always but drinks only taste like water and it is getting more and more expensive

We went with a tour, I liked it very much, it may be the best I've eaten outside of Türkiye.

Friendly service Delicious burgers Highly recommended! My recommendation is the menu

Very tasty burgers and drinks. We'll be back often ☆☆☆☆☆

Delicious food, something for everyone Meat/vegetarian, there is everything. Price is also ok

Very tasty and good selection, also good vegetarian and vegan options.

Everyone is super friendly and always willing to listen to their guests. They also serve breadless burgers, which are really great.

ABSOLUTE RECOMMENDATION ❤️ We've been to the Hans im Glück branch in Chemnitz several times over the past few months, and I'd like to say a few words here... The staff is always so super friendly, kind, attentive, and helpful... I always feel so comfortable there, and that was confirmed again yesterday... we went to celebrate our son's birthday with our children... our boys are both diagnosed on the autism spectrum, which can lead to, among other things, overstimulation, some situations can be loud, or seem disrespectful to outsiders... Of course, as parents, it takes some courage to go out anyway... but at Hans im Glück, we were able to dare, and it was sooo great... thank you so much!! Special thanks go to Elisabeth and the young man at the bar yesterday (whose name I don't know), who sensitively prepared the cocktail with our son... THANK YOU... keep it up ❤️

We went to Hans im Glück to celebrate our wedding anniversary. It was a weekday and not very busy. We had very friendly service and good advice. The food was delicious; even our children enjoyed it.

We were there for lunch and opted for the set menu! A burger with your choice of side and a variety of bread, along with a large soft drink and a hot drink of your choice. For around €15 per person, you can't go wrong. The burgers were good, the meat was still juicy, the fries were nice and crispy, as were the sweet potato fries. The ambience is interesting, a little rustic, but our seat right next to the bar was rather uncomfortable: too high, too hard, just not cozy! Also, directly behind us was another table set up like this, where you share a bench with the guest behind you. It's kind of bizarre; you're sitting back to back, so to speak... One point deducted for that. Service was friendly and attentive.

The restaurant is beautifully decorated, and the food and drinks are creative and delicious. Unfortunately, it's also expensive, so it's not pleasant when it's completely full, the waiters can't keep up, drinks take 30 minutes to arrive, mistakes are made when serving food, and you simply feel overwhelmed. Quantity takes precedence over quality here. When the burger buns were swapped, the only response was: "If we change it again, it'll take a while again." What a shame if you can't eat together because of something like that. Mistakes happen, but no "sorry," no "would you like a coffee as an apology." Perhaps it would be better to reduce the number of tables and instead be more personal and attentive; that would be good for the place. The food tasted great, but the fries arrived 20 minutes later than the burgers, so some people ate much later than others.

We had to wait a relatively long time for cocktails and food, but the service was always friendly and courteous. We'd be happy to go again!

The girls' night couldn't have ended better. From the moment we stepped foot into the restaurant, we were warmly welcomed by the friendly staff. The atmosphere was warm and inviting; the table attendant made sure we had a secluded seat for five ladies who had a lot to talk about! The waitress explained the different menu options to us in great detail. The food and cocktails were simply delicious! We chose several dishes, and each one was a highlight. The portions were generous, and the presentation was appealing. The service was attentive and courteous; our waitress really went out of her way to anticipate our every need. What impressed us most, however, was the warmth and friendliness of the staff. We were treated like old friends, and that made the evening truly unforgettable!

The food was good. Unfortunately, the bench was quite hard, so after about 15 minutes, the experience was no longer so pleasant! The beer was very good🍺

I forgot potions and only got them when I asked

Unfortunately, the restaurant was fully booked, which was kindly communicated to us by a member of staff who seemed confident and in control of the situation. We were pleased that we were still able to order something (drinks) and take it with us.

Today was our first time here, and what else can we say other than simply thank you for this wonderful evening? The ambiance is impressive, and you immediately feel completely at home. The service is extremely friendly, attentive, and helpful; thank you Sophie. The price/performance ratio is absolutely fair, and the portions are sufficient. The only thing I missed was some decoration on the plates, like a small salt corner or something, but that's complaining at the highest level. It was a lovely evening; many thanks to the whole team, we'll be back.

It was our 1st visit to this restaurant my family and I , and it was a great choice .. will absolutely visit it again and again. The food was amazing and the service was great . Thank you

Our waitress, Jeanine, was super nice. The food was very, very tasty. Our waitress, Silke, was also super nice. Thanks to everyone.

We were very satisfied. The atmosphere was great, everything was beautifully decorated. We all had a set menu with a delicious cocktail. The burgers were also tasty.

We visited the restaurant for the first time with the Schlemmerblock. We were very excited about the decor of the location. Lots of attention to detail. Service was very friendly and present. The food was delicious and you didn't have to wait long. We'll definitely be back, even without a gourmet block.

We were there twice, after the second one it was the last time. The salads are extremely tasty, the burgers are average, but still taste good. The service itself was great, but the fact that you were constantly addressed as "you" in every sentence was quite annoying, especially since the waitress could be our granddaughter. You can also make it neutral and take the age of the guests into account. Zeitgeist or not, ultimately it is also a question of respect.

Was delicious. The service was friendly and professional. The food was prepared quickly.

Yes this is a beautiful place the food is very good

Really good food, the atmosphere was VERY nice. The drink was amazing. I have no cons. I recommend

Waiter Julian best man. Because of him we will come back.

Waiter Julian was super friendly. Because of him we will come back

Often come for spontaneous lunches. We've always had a spot so far. Food, service and ambience are top. Always worth a visit.

Our waitress that evening was very friendly and accommodating. We felt completely comfortable and the food was delicious. A clear recommendation from us. We will definitely come back. Thank you for this lovely evening.

Delicious food, great service and cool ambience! We are already looking forward to the next visit :-)

The food tastes very good but unfortunately the menu is becoming more and more complicated to order and simply ordering a small side dish is no longer a shame

Hello everyone, The food was perfect, the service without complaints and the ambience couldn't have been better. I can only recommend it.

Super friendly service, delicious food and great sodas!

Great selection for vegans 😉 but the prices shouldn't be completely underestimated

The food is delicious and the staff is super friendly.

A great recommendation. The staff is super friendly, we didn't book in advance and still got a seat. But it was well attended. The food was delicious, drinks too. Always a pleasure.

Great, fast service, despite a large group of young people, hungry mouth. Gladly again!

Great for a complete lunch menu.