HANS IM GLÜCK - CHEMNITZ Rathaus Passagen in Chemnitz

First of all, the most important thing: the food: It tasted excellent, as always, and the price-performance ratio is absolutely fine. For all those who say their feedback isn't being heard, oh yes, it is, and it was so loud that we as guests heard it. I find it unprofessional to have so many private conversations while keeping guests waiting or evaluating reviews. That should be done in the staff meeting or after work.

Very tasty. Friendly and helpful server. The menu is very extensive, so it was helpful to get some good advice. 😉 There's a nice menu for kids. We had a great meal and would love to come back!

Super friendly service. The food was delicious.

Four of us ate at Hans im Glück in Chemnitz. Unfortunately, our visit was very disappointing. One of our group wanted a smaller portion because she wasn't very hungry. The waitress wouldn't allow it. She said small portions were only for children and wasn't at all willing to make an exception. So we had to order a large portion, even though it was clear that was too much. We didn't think that was fair or customer-friendly. Why can't you just eat less if you ask nicely? Then another unpleasant situation arose when paying. We wanted to use about three euros in small change (€1, 50 cents, 20 cents) – which was perfectly normal money. But the waitress said she wouldn't take it, they had enough small change. That's actually legal tender. If someone only has that, what happens? Do they have to leave without paying? That doesn't make sense. The worst part, though, was the general way we were treated. The waitress wasn't friendly; she made us feel like we were a nuisance. Maybe everything was too hot or too much for her, but that's not how you treat guests. A phrase like "I make the rules here" was used to us – and that really says it all. The four of us paid a total of almost €80. That's not a small amount – you expect respect and hospitality for that. I really wonder if the boss or management is aware of this behavior. Maybe they should seriously rethink how they treat guests. 🧘‍♀️🧘‍♀️🧘‍♀️🧘‍♀️🧘‍♀️ Hello Hans im Glück, Thank you for your quick reply. In general, I think it's good when a company responds to feedback – but to be honest: Your feedback disappointed me just as much as the visit itself. Instead of truly addressing our specific experiences, many things were trivialized or presented as misunderstandings. This makes it seem as if the staff were automatically in the right – and we as guests simply "didn't understand everything correctly." Of course, it's important to stand behind your team – but when that comes at the expense of treating guests, something is wrong. It was no misunderstanding that a smaller portion was flatly refused. It was also no misunderstanding that our ordinary change was not accepted. And the tone – including the phrase "I make the rules here" – was clearly unfriendly. We simply didn't feel welcome. This was particularly disappointing for me because I've always been a real fan of Hans im Glück. I've often said how much I like your concept, the food, and the atmosphere. After a disappointing visit to Peter Pane in Chemnitz, where we were also treated poorly, I even wrote that Peter Pane should take a leaf out of Hans im Glück's book. And what happened? Shortly after, I experienced exactly the same thing at Hans im Glück – and I was even more disappointed because I've always had a positive opinion of you and recommended you to others. Therefore, I regret to say: For me, Hans im Glück is finished – just like Peter Pane. I trusted you for a long time and was truly convinced – but after this experience, that's over. You don't need to write me another reply. It's pointless. To be honest, I get the impression that honest feedback isn't particularly important to you anyway. Then you can save yourself the hassle of empty words in the future.

The burger patties are from the freezer

The food was very, very tasty and the price was reasonable, I thought. I ordered a lunch menu. The burger was a classic with a brioche bun and double beef. It fell apart, but I think that was my fault. The strawberry-basil thirst quencher was also very good. I like that the straws were made of glass and not cardboard or plastic. The golden fries were nicely fried, not overcooked and not undercooked, just perfect. I had a small sweet potato fries with them, but it wasn't bad. The hot chocolate was also very tasty, simply 10/10. The interior is very nicely decorated with birch trunks and plants. I definitely recommend the restaurant. The service was also very friendly.

Hello Hans im Glück, Thank you for your quick reply. I generally think it's good when a company responds to feedback – but to be honest: Your feedback disappointed me just as much as the visit itself. Instead of truly addressing our specific experiences, many things were trivialized or presented as misunderstandings. This makes it seem as if the staff were automatically in the right – and we as guests simply "didn't understand everything correctly." Of course, it's important to stand behind your team – but when that comes at the expense of treating guests, something is wrong. It was no misunderstanding that a smaller portion was flatly refused. It was also no misunderstanding that our ordinary change was not accepted. And the tone – including the phrase "I make the rules here" – was clearly unfriendly. We simply didn't feel welcome. This was particularly disappointing for me because I've always been a real fan of Hans im Glück. I've often said how much I like your concept, the food, and the atmosphere. After a disappointing visit to Peter Pane in Chemnitz, where we were also treated poorly, I even wrote that Peter Pane should take a leaf out of Hans im Glück's book. And what happened? Shortly after, I experienced exactly the same thing at Hans im Glück – and I was even more disappointed because I've always had a positive opinion of you and recommended you to others. Therefore, I regret to say: For me, Hans im Glück is finished – just like Peter Pane. I trusted you for a long time and was truly convinced – but after this experience, that's over. You don't need to write me another reply. It's pointless. To be honest, I get the impression that honest feedback isn't particularly important to you anyway. Then you can save yourself the hassle of empty words in the future.

The expected chain restaurant. Unfortunately, no proper air conditioning.

Anytime again great team great tasty burgers keep it up just one star less because dogs were in there and that's not right

Very good and tasty burgers. Nice, friendly, and attentive service.

Great smash burgers, great cocktails and very nice staff. Strongly recommended.

It was very tasty and the service was more than friendly. I would always give as many stars as there are.

We had the lunch menu with a burger, side dish, drink, and hot beverage. Everything was delicious, and the staff was super friendly. Thank you for that, and we'll be back.

Everything was nice as always but drinks only taste like water and it is getting more and more expensive

Friendly service Delicious burgers Highly recommended! My recommendation is the menu

We went with a tour, I liked it very much, it may be the best I've eaten outside of Türkiye.

Very tasty burgers and drinks. We'll be back often ☆☆☆☆☆

Delicious food, something for everyone Meat/vegetarian, there is everything. Price is also ok

Very tasty and good selection, also good vegetarian and vegan options.

Everyone is super friendly and always willing to listen to their guests. They also serve breadless burgers, which are really great.

ABSOLUTE RECOMMENDATION ❤️ We've been to the Hans im Glück branch in Chemnitz several times over the past few months, and I'd like to say a few words here... The staff is always so super friendly, kind, attentive, and helpful... I always feel so comfortable there, and that was confirmed again yesterday... we went to celebrate our son's birthday with our children... our boys are both diagnosed on the autism spectrum, which can lead to, among other things, overstimulation, some situations can be loud, or seem disrespectful to outsiders... Of course, as parents, it takes some courage to go out anyway... but at Hans im Glück, we were able to dare, and it was sooo great... thank you so much!! Special thanks go to Elisabeth and the young man at the bar yesterday (whose name I don't know), who sensitively prepared the cocktail with our son... THANK YOU... keep it up ❤️

We went to Hans im Glück to celebrate our wedding anniversary. It was a weekday and not very busy. We had very friendly service and good advice. The food was delicious; even our children enjoyed it.

We were there for lunch and opted for the set menu! A burger with your choice of side and a variety of bread, along with a large soft drink and a hot drink of your choice. For around €15 per person, you can't go wrong. The burgers were good, the meat was still juicy, the fries were nice and crispy, as were the sweet potato fries. The ambience is interesting, a little rustic, but our seat right next to the bar was rather uncomfortable: too high, too hard, just not cozy! Also, directly behind us was another table set up like this, where you share a bench with the guest behind you. It's kind of bizarre; you're sitting back to back, so to speak... One point deducted for that. Service was friendly and attentive.

The restaurant is beautifully decorated, and the food and drinks are creative and delicious. Unfortunately, it's also expensive, so it's not pleasant when it's completely full, the waiters can't keep up, drinks take 30 minutes to arrive, mistakes are made when serving food, and you simply feel overwhelmed. Quantity takes precedence over quality here. When the burger buns were swapped, the only response was: "If we change it again, it'll take a while again." What a shame if you can't eat together because of something like that. Mistakes happen, but no "sorry," no "would you like a coffee as an apology." Perhaps it would be better to reduce the number of tables and instead be more personal and attentive; that would be good for the place. The food tasted great, but the fries arrived 20 minutes later than the burgers, so some people ate much later than others.

We had to wait a relatively long time for cocktails and food, but the service was always friendly and courteous. We'd be happy to go again!

The food was good. Unfortunately, the bench was quite hard, so after about 15 minutes, the experience was no longer so pleasant! The beer was very good🍺

The girls' night couldn't have ended better. From the moment we stepped foot into the restaurant, we were warmly welcomed by the friendly staff. The atmosphere was warm and inviting; the table attendant made sure we had a secluded seat for five ladies who had a lot to talk about! The waitress explained the different menu options to us in great detail. The food and cocktails were simply delicious! We chose several dishes, and each one was a highlight. The portions were generous, and the presentation was appealing. The service was attentive and courteous; our waitress really went out of her way to anticipate our every need. What impressed us most, however, was the warmth and friendliness of the staff. We were treated like old friends, and that made the evening truly unforgettable!

I forgot potions and only got them when I asked

Unfortunately, the restaurant was fully booked, which was kindly communicated to us by a member of staff who seemed confident and in control of the situation. We were pleased that we were still able to order something (drinks) and take it with us.

It was our 1st visit to this restaurant my family and I , and it was a great choice .. will absolutely visit it again and again. The food was amazing and the service was great . Thank you

Today was our first time here, and what else can we say other than simply thank you for this wonderful evening? The ambiance is impressive, and you immediately feel completely at home. The service is extremely friendly, attentive, and helpful; thank you Sophie. The price/performance ratio is absolutely fair, and the portions are sufficient. The only thing I missed was some decoration on the plates, like a small salt corner or something, but that's complaining at the highest level. It was a lovely evening; many thanks to the whole team, we'll be back.

We were very satisfied. The atmosphere was great, everything was beautifully decorated. We all had a set menu with a delicious cocktail. The burgers were also tasty.

Our waitress, Jeanine, was super nice. The food was very, very tasty. Our waitress, Silke, was also super nice. Thanks to everyone.

We visited the restaurant for the first time with the Schlemmerblock. We were very excited about the decor of the location. Lots of attention to detail. Service was very friendly and present. The food was delicious and you didn't have to wait long. We'll definitely be back, even without a gourmet block.

Was delicious. The service was friendly and professional. The food was prepared quickly.

We were there twice, after the second one it was the last time. The salads are extremely tasty, the burgers are average, but still taste good. The service itself was great, but the fact that you were constantly addressed as "you" in every sentence was quite annoying, especially since the waitress could be our granddaughter. You can also make it neutral and take the age of the guests into account. Zeitgeist or not, ultimately it is also a question of respect.

Yes this is a beautiful place the food is very good

Waiter Julian best man. Because of him we will come back.

Waiter Julian was super friendly. Because of him we will come back

Really good food, the atmosphere was VERY nice. The drink was amazing. I have no cons. I recommend

Often come for spontaneous lunches. We've always had a spot so far. Food, service and ambience are top. Always worth a visit.

Our waitress that evening was very friendly and accommodating. We felt completely comfortable and the food was delicious. A clear recommendation from us. We will definitely come back. Thank you for this lovely evening.

Delicious food, great service and cool ambience! We are already looking forward to the next visit :-)

The food tastes very good but unfortunately the menu is becoming more and more complicated to order and simply ordering a small side dish is no longer a shame

Hello everyone, The food was perfect, the service without complaints and the ambience couldn't have been better. I can only recommend it.

Super friendly service, delicious food and great sodas!

Great selection for vegans 😉 but the prices shouldn't be completely underestimated

The food is delicious and the staff is super friendly.

A great recommendation. The staff is super friendly, we didn't book in advance and still got a seat. But it was well attended. The food was delicious, drinks too. Always a pleasure.

Great, fast service, despite a large group of young people, hungry mouth. Gladly again!

Great for a complete lunch menu.

The citizen with the sweet potato fries tasted good.

Had a birthday dinner with the family today. Very friendly and attentive service, especially the little guests were fully included. The food is very good and large portions. But the selection of cocktails, especially the non-alcoholic ones, is even better. We'll be happy to come back

We were looking forward to a girls' evening. Unfortunately we missed every red light in Chemnitz and therefore arrived fifteen minutes later. As a greeting we were told that we now had a quarter of an hour less table time. You got exactly 2 hours. We didn't know this fact. Therefore we had the feeling of mass processing. The waiter came on time and collected the money. As always, the food was tasty and sufficient. But we won't be coming back now, because you can only be there for two hours.

Great place, we went with a group to eat, the order was quick, the restrooms had a unique look, and the service was top-notch, and the atmosphere was very pleasant and professional. We'd be happy to come back.

Super nice and attentive staff, fast serving with good quality, all requests were accepted and implemented, large selection of food and drinks. The space at the tables is a bit small. The birthday child was allowed to mix a cocktail himself at the bar and got it on the house! It was a mega experience! Can only recommend it!

I had the pleasure of visiting the Hans im Glück restaurant and was thoroughly impressed. The staff is extremely friendly and attentive, which made my stay particularly pleasant. The food also impressed me – the dishes are fresh, flavorful, and lovingly prepared. The salads, which boast high-quality ingredients and creative combinations, are particularly noteworthy. The meat is also excellently prepared, tender, and flavorful. And for anyone who loves sweet treats, the desserts are an absolute must! Overall, a clear recommendation for anyone who wants to enjoy good food in a pleasant atmosphere. I'd be happy to come back!

The food was delicious, but unfortunately the service was a bit inattentive and confusing. Sauce was missing, cutlery was missing, long wait for service. The store was about half full. The uncomfortable and completely unergonomic benches were very unpleasant. Unfortunately, these don't invite you to linger at all. Upon closer inspection, many corners appeared a bit dirty.

We went to the restaurant for lunch today and were (once again) very impressed. We both had the lunch menu (burger, side dish, cold and warm drink). As drinks, Cola and peach lime iced tea, highly recommended. For dessert there was apple strudel with vanilla sauce and grandma's secret (chocolate cake with cream and vanilla/strawberry ice cream). Both the main courses and dessert were 10/10 great, the quality, taste, quantity etc. The waitresses were also great, everyone was very friendly and quick, you never had to wait long. And all of this only cost us €47. I can absolutely recommend it, you get above average quality for the money.

One of the best burger restaurants I've ever been to! The burgers were perfectly prepared - juicy meat, fresh ingredients and an incredibly good taste. The side dishes were also great, especially the fries! The service was super friendly and fast, you immediately felt at home. Absolutely recommended, I'll definitely be back!

Delicious food with fresh ingredients and homemade drinks. Regarding the service, the staff was very friendly and helpful, the food was at the table quite quickly after ordering, the reasons are simply explained. We were almost alone in the restaurant, only a few people in the restaurant. The ambience is typical Hans im Glück style. Price/performance top

Nice restaurant with good burgers and attentive service

Always pretty crowded, staff friendly, food delicious. I deducted one star because it's a bit expensive, but otherwise I can highly recommend it 👍

An easy kitchen with good quality product for the hamburguers, salads and potatos. Service was fast and efficient even when coming in with a large group. Great selection of beers. They also have a terrace. Excellent value-for-price in the city center.

Great location - top staff - super tasty 😋

We were there for the first time today and were very positively surprised. You didn't have to wait long and the staff were very friendly. The food and drinks were great! We'd love to come back

Food very tasty, but sometimes only medium sized portions.

Uniquely beautiful, the service is absolutely pleasant and friendly, the food is incredibly delicious and the decoration is simply beautiful ❤️

Food was good, you even had 3 different sauces to choose from. There were 4 of us with an average of 60-70€, the waitress wasn't having a good day. The lady is a bit snarky, not every day is the same. That's why everything's good 😉

Super tasty food and attentive staff - gladly again

Excellent burgers to put together yourself. Staff friendly and quick. Always my pleasure.

Everything is great I can only recommend it.

Super tasty burgers and very friendly staff. Tables could be a little larger and seating a little more comfortable.

It is very cozy, the service is courteous, friendly and fast. The food was again very tasty and the cocktails are great! We'd love to come back!

Very tasty, my allergies were well catered for and a large selection. Great :)

Very tasty food and cocktails. Interesting decor and ambience. Service was great and quick.

Hans im Glück is an absolute highlight for all burger lovers! Not only are the burgers incredibly tasty, but there is also a varied selection that really suits every taste. I particularly like the regular specials, which always provide variety. The ambience is beautifully designed - modern, cozy and with a unique atmosphere that invites you to linger. Another plus point is the friendliness of the staff. The service is always attentive, courteous and provides competent advice if you have any questions or special requests. There is a small play area equipped with a single screen - nothing big but still ideal to keep our child busy for a while. We've been lucky so far to get a spot nearby, which made the visit even more relaxing for us. For me, Hans im Glück is definitely a place that I would love to come back to again and again. Whether with family, friends or for a cozy evening for two – everything is just right here!

Although it was very busy on Saturday evening, the service was super nice, quick and competent. The food tasted excellent.

Very cool place and with extremely nice employees

Tasty, friendly and very nicely decorated. No need to say more. Simply top👍

Tastefully decorated, the toilets were great, the food was delicious and the service was friendly.

Fast, friendly service. Delicious food 😋

Fast, good and not expensive at all.

The waiters are always very friendly, speak English and are always smiling. The salad was very tasty, I also liked the wine 😘

Ganges so nur esen to have klaine gelt

A great evening! The service was great and casual, exactly as you would expect. The cocktails were a delight, and the burgers – even for non-meat lovers – were simply amazing! Particularly impressive: the incredibly fast cuisine. We'll definitely be back!

Fast and friendly service. Eat? SUPER!!!!!!

Very nice restaurant 👍 with good food.

Food is really very tasty and I would always go back. Order the food and less than 15 minutes later the food arrived and the staff was super nice

The hamburgers and onion rings are very good and you can enjoy delicious drinks in the beautiful atmosphere.

Cool restaurant with super nice service... Gladly again if you are nearby...

Good atmosphere but I haven't sat so crowded and so uncomfortable in a long time. Despite the large number of staff, they were a bit overwhelmed with the ordering process. The taste was just like a burger, not a MaC standard, but it didn't blow your mind.

It's great here! The facilities are exceptional, the staff are really friendly and the food is delicious! Unfortunately you are too far away for a second visit!

Food is okay, but somehow not worth 5 stars. The request for a large cappuccino was answered in the negative and there was a tiny one 🤦‍♂️ As I said, the burger was okay. But that was it Update: 2024/October Frozen patties and then this price 👎 I'm not coming back

Very good food, great attentive service

Very nice restaurant in the heart of Chemnitz. Despite the large crowds on Friday evening, we received a very friendly welcome and were given a place, even though we hadn't reserved a reservation. The food is incredibly tasty and the offering is varied - the service is extremely friendly and attentive - we were totally satisfied and would love to come back ☺️👍

Very nice service, great dishes and a very cozy atmosphere.

Very friendly staff. The food was good and the homemade fries were great. Only the prices are a bit too high in my opinion.

Great selection and food. Thanks

I've been here many times and so far everything has tasted good and the price was right too. Ambiance is nice, staff are always very friendly.