Hähnchenbraterei Grill Station in Hanau

We had dinner here with the family on Boxing Day. It was very busy and the service was friendly, but clearly overwhelmed. We have reordered or reordered some things that were forgotten or brought incorrectly, some of which were not brought even after repeated requests. Unfortunately, we were also disappointed with the taste of the food (mushroom ragout sauce tasted very much like a finished product, schnitzel was hardly or not seasoned at all, fried potatoes were soggy and very fatty, duck was dry and burnt). The biggest disappointment, however, was the Kaiserschmarrn for dessert. It was very greasy and must have obviously been fried in a pan that had not been cleaned beforehand. It tasted salty and like onions, we even found a piece of onion in it. When we pointed this out, they apologized and offered a coffee (but no refund was offered...), but I don't even want to think about what wasn't cleaned properly... Even with a full house, that shouldn't be the case happen!

Unfortunately our visit to this restaurant was a huge disappointment. The wait for our drinks and appetizers was clearly too long. These were served together with the main courses after 40-50 minutes, which not only affected the enjoyment of the meal, but also negatively affected the overall impression. Another negative point was that the “well-known” seafood bowl, which we had previously noticed as a special recommendation, could not be found on the local menu. When we asked, we were told that this does not exist. However, a little later we noticed that a table next to us was being served a seafood bowl. This left us with a feeling of confusion and disappointment. A particularly unpleasant experience was that we found black, curly hairs on our dish while eating, even though the waitress was wearing gloves. This led us to suspect that the hair came from the kitchen itself, possibly from the chef - which further added to our disappointment with the hygiene. When we spoke to the boss about these incidents, he was friendly but not really attentive. Instead of addressing our concerns, he just smiled and quickly said goodbye without seriously pursuing the conversation. This left us feeling like little attention was paid to us as guests. The preparation of the food was also not fresh as expected. Rather, it seemed like the food was warmed up rather than freshly prepared. Unfortunately, this damaged the quality of the dish. Positive comments: Despite the negative experiences, there are some positive aspects that should not go unmentioned. The ambience of the restaurant is traditional and stylish, creating a pleasant atmosphere. You generally feel comfortable there. Particularly noteworthy is the female waiter who offers excellent service. She is very friendly, attentive and knows how to take good care of customers. However, it was a shame to see that she had to run the store largely alone, even though there were four employees in total. The food (four bites before my hair fell out) even though it wasn't freshly prepared, still tasted good and the price couldn't be beat. Overall, however, our visit was unfortunately disappointing, as the shortcomings mentioned in combination with the long waiting time and the lack of response to our complaints greatly spoiled the overall impression.

Das Buffet war 2,5 Stunden vor Schluss schon so gut wie leer und die Speisen waren alle kalt. Zudem ist das Personal nicht wirklich entgegengekommend. Ich habe dort aufgrund der Warmspeisen welche nicht einmal mehr leicht warm waren sondern wirklich kalt, nicht einmal die Hälfte meine ersten Tellers gegessen. Aufgrund meiner Enttäuschung wollte ich dann zumindest das wenige bezahlen und habe darum gebeten mir entgegenzukommen. Durfte daraufhin für eine Kleinkinderportion von nicht mal 200gr, 29€ bezahlen. Nun sitze ich mit Bauchschmerzen Zuhause und das Restaurant kommuniziert hier: Sie haben sich am Buffet bedient also müssen sie auch zahlen. Werde hier nicht mehr essen gehen.

I was at Löwen for the first time today with a good friend, I was thrilled with the food and then with the service!!! I claim it is the best restaurant in Hanau in terms of value for money, it is upscale gastronomy at reasonable prices. It's definitely not the last time I've been there! 6 out of 5 stars 😋

Leckeres und Gutes Essen. Hier bekommt man auch ein Glutenfreies Essen. Schöne Atmosphäre nette und freundliche Bedienung.