Griller Instinct Foodtruck in Hamburg

Schönes Ambiente, toller Ausblick. Hüttenfeeling ohne Lockdown! Die Kasspätzle waren sehr lecker - auch die Ente war recht gelungen bis gut. Weiter so... Dennoch gibt es Verbesserungsbedarf. Das Bier war etwas schal. Der Kaiserschmarrn war leider etwas lahm und hat uns nicht umgehauen. Der Läberkäse war zu kalt serviert und: Feldsalat? Why? Achtung: Die "Schnäpse aufs Haus" sind nicht umsonst!

The pizza was good, although I personally felt the pizza rolls had too little cheese. Otherwise, they were top-notch.

I ordered online and received the wrong fries twice. After calling (the very friendly complaints/customer service), I was told the correct ones would be delivered. Unfortunately, they never arrived. Customer service very kindly wrote me a voucher instead.

I've been a Smileys customer for a while. I wanted to redeem my reward points today, but the order didn't work. Maybe I missed something. But I followed the instructions. 1. Order pizza rolls in the shopping cart. Added the voucher code, everything was fine. 2. Order garlic dip. Voucher code not accepted. When I returned to Smiley, the rolls were no longer in the shopping cart; it was suddenly empty. And the order in my app was no longer visible. I then called the store and asked if they could help me. Unfortunately, I was disappointed because they couldn't help me. That's how rewards can disappear into thin air. As I wrote, maybe I did something wrong, but then I would have appreciated some clarification over the phone. I'll order somewhere else now. What a shame.

The Restsurant is highly recommended. Very friendly service, good food and pleasant atmosphere.