Gourmet Insel in Iserlohn

Formerly regular guests - today only sadly impressed by the new concept: chaos with charm. Our reservation? Apparently forgotten. After 15 minutes of being ignored, thanks to Paul – the committed and friendly owner – we were at least allowed to sit down at a free table that had already been reserved. Cards? None. Luckily the table next door helped out. Service? More of a kind of passive resistance. Drinks arrived at some point, but some were wrong - 0.5L ordered, 0.3L delivered. The explanation: no matching glasses available. Our original order? “You can no longer understand it at the counter.” The food? Two out of four dishes arrived after an hour, the rest - with delays and errors or not at all. When asked, the answer was succinct: the chef wasn't there, "there's nothing we can do." What we missed, however: insight, apology or some form of customer-oriented behavior. Instead, our displeasure was met with shrugs. Even offering a Coke on the house after another long wait didn't help. During the pub quiz, the drinks service also went down - many guests were left stranded for ages. Complete chaos when paying: incorrect bookings, no overview - incorrect invoice amount. Conclusion: We left the restaurant hungry, thirsty and pretty stunned. Anyone who values ​​organization, friendliness or at least a bit of guest orientation should think carefully about whether they want to give themselves this “experience”.

Wonderful, all in all top, very friendly hosts, great food, only recommended, gladly again and again

I was in Pura Vida for the first time just now. The ambience really impressed me. Cozy, not too big, just wonderful. The service staff was super attentive and very nice, friendly and always had a smile on their face, Pura Vida having a worker like that is worth its weight in gold! <3 I had ordered medallions with pepper cream sauce, rosemary potatoes and vegetables, OK I actually wanted pasta but the lady then explained to me why it wasn't possible and I agreed. First I got two half warm slices of bread with avioli, which was very tasty, the main course surpassed almost anything I have ever eaten in my life!!! That was so so delicious! I'll definitely be back!!

He was just an invited guest But I liked everything

Very good restaurant in beautiful surroundings. The best cheese spaetzle in NRW!