Glockenkeller in Forchheim

We had a reservation for our visit, which unfortunately was not honored. After a long wait, we were finally assigned a table. When we ordered, one of the dishes was brought incorrectly. After we reported this, we were assured that the correct (cold) dish would be served "immediately" – unfortunately, to no avail. Even after another 15 minutes, the food still didn't arrive, while the rest of the table was long finished. The way our justified criticism was handled was particularly disappointing: The first waitress reacted rudely and said that they could only wish for better customers. Only a second server showed some understanding and listened to our feedback. The manager, who was obviously aware of the situation, didn't feel it necessary to contact us or apologize – another sign of the lack of appreciation for guests. Overall, a disappointing experience, one we wouldn't want to repeat.

First, we didn't get our reserved table. Second, one of us didn't get his food. After hearing our criticism, the waitress responded: "We couldn't have asked for better customers..." Simply outrageous.

Unfortunately, our visit to this restaurant was a bitter disappointment and will remain a very negative memory for us. Despite having made a reservation, our table was abruptly given to someone else. Without explanation, we had to wait until we were finally assigned another seat – one that was significantly worse. The real disaster, however, began with the food. One of the dishes we ordered (a sandwich) was initially forgotten. When we asked, we were told that it would be "coming soon." While everyone else at the table had already eaten, the missing dish didn't arrive until much later. When we criticized this, the response was neither professional nor friendly. Instead of showing understanding, the waitress told us in a rude tone that they wanted "better guests." A statement that is hard to beat in its impudence. The manager's behavior was even more disappointing: Although he was made aware of the incident, he didn't feel the need to contact us. Instead, he pointedly remained seated with a group of regulars – and insisted on talking about us. Conclusion: Disastrous service, disrespectful treatment of guests, and a manager who ignores criticism. We'll never see this restaurant again. Anyone who values ​​hospitality and professional service should look elsewhere.

Unfortunately disappointing – not recommended We had made a reservation for the evening, but upon our arrival, it had been booked, and more consideration was given to guests who were seated incorrectly. Despite the confirmation, we had to wait a long time until we were reluctantly assigned a table. The actual dining experience was unfortunately just as disappointing: We were served the wrong dish – and instead of an apology or solving the problem, we were fobbed off with rude comments. Our criticism was neither taken seriously nor received in a friendly manner. On the contrary: the staff was unfriendly and at times even rude. A visit to a restaurant should be a pleasant experience – unfortunately, the opposite was the case here. We will definitely not be returning.

Unfortunately, the visit was overall very disappointing. There were problems with the reservation right from the start, and a lot of things went wrong as the experience progressed: one dish was brought out incorrectly, the ordered food took a long time to arrive despite repeated requests – in the end, it never arrived at all. The rest of the table had long since finished their meals while we were still waiting. The unprofessional response of the service staff to our feedback was particularly irritating. One server was rude, and only a second member of staff actually listened properly. The fact that management failed to intervene despite obvious dissatisfaction unfortunately reinforced the negative impression. It's a real shame – with a little more attention and customer focus, much more could have been achieved.

Very beautiful in the Kellerwald

Highly recommended! Everything here was 100% perfect compared to the other cellars. Thank you so much again for everything 👍😋🍺

When you arrive at Kellerwald, you're initially at a loss as to which "beer garden" you should go to. Many don't want to walk far and visit the first ones. We consulted TripAdvisor! Best Rating: Bell Cellar. You have to walk a long way to get to it, so this rating seemed "deserved" to us. Wrong thought. Service and atmosphere excellent! Hardly any artisanal, warm dishes, lots of “snacks”. Shish kebab pan with fries: Fries very good. The "goulash" without pieces of pepper, little onion, a lot of bacon and a few cubes of meat (complained about, it was refilled!). But the sauce like it comes from a glass bottle. Ketchup-sweet, few flavors, pasty! Cheese plate: plentiful and colorful, but... There was no time for a pickle, some onions or a lettuce leaf as decoration. Bread from the day before. Hot liver sausage with sauerkraut: Sausage delicious, the sauerkraut "as if warmed up straight from the can/bucket. Crunchy like fresh sauerkraut tastes! Unfortunately the worst cuisine during our Franconia vacation, where we never once had any reason to complain. Prices are all fair. But if Schäufele is on the daily table 30 minutes and maybe 20 portions are “out”, was that left over from the previous day? We know our way around the catering industry. What we got here was simply inexpensive, but boring with no quality craftsmanship!

Cozy little basement with solid prices.

We spent the Easter holidays in Forchheim with two couples and stopped at the Glockenkeller twice. Currywurst and shish kebab were delicious and our furry friend was also warmly welcomed. The landlord is very personable and gave us valuable tips on how to plan our stay with many rustic breweries. We will definitely visit the Glockenkeller again in high season. Kind regards from the Rhineland... The beer in iconic mugs is cold and delicious :-)

Very nice place, awsome beer, and good atention

Best Schäuferla in the Forchheim district, great ambience, friendly service

Very nicely located cellar in the forest.

The Kellerberg is simply always beautiful. A shady spot, a delicious meal or snack, the children can roam around in the forest - perfect. And the Glockenkeller has the world's best Schäuferla.

Super great and above all cozy location! The food was delicious and the prices were absolutely top! Absolute recommendation! We'd love to come back :)!

Like a mountain inn in the Annafest forest

Traditional restaurant in Forchheim, delicious, hearty, traditional, we had goose food with 7 men, very tasty and rustic

A perfect evening: delicious goose, very good Ritthmayer beer and waitresses who are super on their toes. Highly recommended

Try to arrange a tour of the beer cellars under the restaurant.

Nice service, nice host, good food, good tasty beer 🍻! Thank you for the lovely evening.

Beer was very good 👍 the shish kebab bowl tasted great too! Service was great!!! We'll be back!

Forchheim's cellars also have their charm after the Annafest.... You can also do beer tasting, you can also look at beer cellars.... Otherwise, it's great for hanging out and enjoying

Little dreams in the basement forest 🍻🍻

Typical beer cellar, excellent food, attentive service, gladly again

We ate in the Glockenkeller during our company outing. It was very tasty and very cozy in the living room with a fire in the oven. Schäuferla and horseradish meat are a dream. And the bell cellar is always worth a trip to Forchheim. We would definitely like to come back.

The Glockenkeller is the best beer cellar in all of Franconia. There is cold Rittmayer. The boss is a stunner and the 9th Forchheim beer queen, Melanie, also works here. The Schäuferla are the best in Franconia!

Were with a group during the Annafest. Despite the large group, the meal came relatively quickly. Almost everyone got their food at the same time and there were over 20 people. Really great. Tastes very good. Portion size OK, but not huge. Schäuferla are highly recommended.

We really enjoyed the evening today. Rittmayer beer in steins with a nice head of foam. Very good food with great service. A good cigar to enjoy - and for the first time we got a real cigar ashtray. A cellar with enjoyment and style. Here’s to life until 8:30 a.m. 😀 and many thanks to the innkeeper and his attentive, very friendly staff. And now there’s a tour of the cellar. Thank you and keep it up and we look forward to the next visit 🤩🍻

Very nice beer garden in the Kellerwald Forchheim. The food was delicious and the service was very friendly and accommodating despite being busy. Can only be recommended. 👍😊

Simply great beer garden with simple food. The boss even took us on a tour of his cellar (cave) toilets right next to the beer garden....The staff was also super friendly and on the ball🏃....I can only recommend...

Nice beer garden/cellar on the mountain. Great service. Worth a visit even at 30 degrees!

Paid a Pfand during annafest and it wasn't returned, said they didn't charge a pfand. Not good 👎 Edit: reply for response... So why wasn't our paid pfand returned then???? 🙄

I like it! To get to the point. The bell cellar is also in winter! And yes, you should make a reservation because capacities are limited. And because it's cold outside at the moment ;-D But the food is delicious, the beer is delicious, the service is on point and friendly, it's warm and cozy. Price for Forchheim is really ok. What else do you want??? ;-D No, seriously, just moved in and looking for a warm, nice home lol, that's really something nice. Come and enjoy :-)

Typical Annafest operation. Nice service staff

The staff was very friendly and tried very hard. The food was better than normal cellar service. Come again.

Unfortunately only open from 4 p.m Relatively dark but good under the trees in the heat