Gastronomia Gaststätten GmbH in Greifswald

Great pub! Super nice staff. People like to go there. It still has a bit of an East German feeling and is equipped that way. I can only recommend it!

A bit boring for our expectations.

Disappointment at a High Level: When Self-Confidence Replaces Service Dinner at an upscale restaurant should combine enjoyment and hospitality. Unfortunately, my visit became a prime example of how a lack of customer service can ruin even a well-intentioned meal. I ordered a steak medium rare—a clearly defined cooking point for meat lovers: juicy, tender pink to slightly rare on the inside, with a warm center. However, what I was served was clearly medium: the meat was much more cooked, and the typical pink center was largely missing. When I politely pointed this out to the waiter and asked if there had been an oversight, he took the plate to the kitchen without comment. A short time later, he returned with the remarkable statement that the chef had checked the steak and assured me it was medium rare, and that I should please come into the kitchen myself and inspect it "under the right light." This invitation was not only inappropriate, but also emblematic of the rest of the evening. For comparison: My companion had ordered the identical dish with the same degree of doneness and received a wonderfully bloody, perfectly medium-rare steak – clear proof that my cut was significantly different. When I pointed out the differences to the waiter, he evaded the question: "Every steak is different." A statement that might apply to grain or fat content, but not to the degree of doneness. When I pointed out a particularly well-cooked spot, he simply said, "That's just the edge." an explanation that didn't hold up to reality. His tone became increasingly harsh, almost annoyed that I was even complaining. A professional solution? None. There was no apology, no new steak, no compensation. Just the return of the same plate with a tired smile and an attempt to educate me. Conclusion: The quality of the ingredients may be good, but the service and attitude that evening were abysmal. Anyone who treats their guests like this is confusing arrogance with competence. A good restaurant is distinguished not only by its culinary skills, but above all by its willingness to respond appropriately to criticism. Unfortunately, this willingness was not present here. And that, with all the love for steak, is a real misstep.

I've been eating at Bratpfanne for a few weeks now. And I have to say, the food is always delicious. You can't cook better at home. Kudos to the whole team. The nice man who delivers the food is always punctual and flexible. Communication with the manager is also very good. I'll always order from there from now on. And whenever I have visitors, we'll definitely eat there. I give it five thumbs up.

Top location, top service, top food