Gaia in Frankfurt am Main

I would give the service 0 out of 5 stars! I reserved a table for 20 people 2 months in advance and also received a confirmation. When I got there before my guests, the extremely unfriendly lady at reception said that we should choose our own table, I was totally horrified! If I reserve a table somewhere, I expect the table to be there when I arrive. This was not the case! We had to move the heavy tables ourselves!!! push, that was really awesome, I've never experienced anything like that, none of the staff helped us. Of course there was only room left in the last corner, on the wall where the music boxes were way too loud. When we politely asked if they could please turn the music down a little, the answer was no. I couldn't even have a conversation with the person across from me, it was unbearable!!! The waiters kept walking past our table and ignoring us 🙃🙃 even though no one had anything to drink yet. Everyone had to go to the bar and get their own drink. Another negative point: you have to pay for your drink directly and that was complete chaos every time. So badly done. Oh yes, and entry fee of €5 is charged to everyone. I'm really very disappointed with the whole thing, it completely ruined my birthday. The ambience is nice, no question, but I can get a view of the skyline somewhere else. Thanks for nothing.

My reservation was confirmed 2 weeks in advance. On May 4th, 2024, the reservation was simply canceled 30 minutes in advance without giving any reasons. When I read the other comments here, this seems to happen more often and is canceled completely randomly. It may be that the opening times depend on the weather. Then you should write in the booking confirmation that the booking is not guaranteed due to weather conditions. We had traveled 250 km and then had such a failure. Absolute juice shop.

My reservation was confirmed 2 weeks in advance. On May 4th, 2024, the reservation was simply canceled 30 minutes in advance without giving any reasons. When I read the other comments here, this seems to happen more often and is canceled completely randomly. It may be that the opening times depend on the weather. Then you should write in the booking confirmation that the booking is not guaranteed due to weather conditions. We had traveled 250 km and then had such a failure. Absolute disappointment for us

It says on the internet that it is open but is closed. You still have to pay parking fees even though you don't drive in!

We reserved a table there for today weeks ago (for our 10th anniversary) and today the reservation was canceled. Gurnd: supposedly winter break starting today. But some event is being posted on Instagram. As if the store didn't already know about this event. Very disappointing and incredibly unprofessional. You didn't even give one star for this bottomless behavior!

Excellent food , great location and service

The Gaia Roof Bar offers a mixed atmosphere - from babies in strollers to pensioners, the crowd is very diverse. The atmosphere was fine and the music was cool. However, the DJ stopped playing at midnight, which was a bit disappointing. Overall a nice experience, but a longer DJ set would have made the evening perfect.

Very nice location, that’s it. Entrance for what? To see the skyline? For self-service? Not even the apple spritzer could save the evening. It's really a shame how disorganized it all is. Absolutely no further recommendation.

More appearance than reality. The location is beautifully decorated. But it doesn't have anything more to offer. Despite all the events, there is somehow a lack of depth and positive energy. There's a lot of arrogance there. I would rather not eat there. Poor, loveless preparation and price/performance is not right at all. Service like in a pub. Don't expect too much from the service. It's better to go to a real restaurant if you want to eat something delicious.

The employees walking around are unfriendly. The men behind the bar, great

Nice location, but nothing behind it. Disorganized, unfriendly and €5 entry for nothing and nothing again. + the drinks and food are grossly overpriced. Because of the high prices, I only ordered an “apple spritzer” and it wasn’t even carbonated. More appears than is. We got scammed.

Great location, but self-service outside is not justified given the prices.

Is recommended.... Food was good... music a bit too loud 😉

Nice place in the center of Frankfurt, on top of a building. Disadvantage: They don't work on Sundays.

The confirmation of the reservation was not received for a long time. Unfriendly staff. The self-service devices didn't work for us, we waited almost an hour for our food and were served cold food in the end. The self-service area was a disaster

Company celebration but very nice location

Entrance fee €5 paid for 4 people. The good places were reserved, everything else was full of wasps. 2 minutes later we wanted to leave. At the door they say "if you don't like it, bad luck, we can't pay your money back" I just say pathetic, prestige for nothing except a nice location.

Very nice rooftop bar with a great ambience

The waiter was unfriendly and made fun of us for speaking quietly or for wanting to change seats. Food was bad, salad had no dressing on it, only oil

Rooftop bar in boho style. Good drinks, attentive service, sensational skyline views.

Unfortunately, as is often the case, quality and service suffer because of the location, which will always attract new people. The ambience is great, but the food was not edible (the pesto was pure oil and hardly seasoned). Plus high prices, which you also expect, but then the quality should at least be right.

Nice venue and friendly staff, but very expensive for the quality of the drinks.

A great atmosphere. I love this place. Even during the week it is quite crowded.

Service is simply abnormally unfriendly and also slightly racist.

Gaia Scam Beach! What is sold as an espresso martini is a disgrace

Superb rooftop on the top floor of a car park (accessed by the car park elevator). Two swimming pools for the summer, bars, cocktails, an incredible atmosphere with an incredible view of the SkyLine.

The place looks very, very beautiful. But the woman at reception was incredibly arrogant and incomprehensible. She didn't allow us to come in because one of us was wearing a German football t-shirt, but she allowed the other people who were dressed similarly and even worse to let in, including children. That was complete discrimination😣😣, perhaps against our dark body color. Otherwise the food was good, although there were several dishes online and not on site.

Despite the reservation and confirmation on the day of the reservation, there was suddenly an organization and they only wanted to let us in if we ate and drank a lot... but without a table 😡 the lady was very nice but it was really an impertinence in the morning to send a confirmation even though they are organizing an event that was previously unheard of. We traveled 350 km there and wanted to surprise a friend for his birthday. Thanks for nothing!!

The very last thing is the alleged bouncers there who are destroying the place. Many of my friends don't go there anymore because they are scared away. I hope the boss puts decent people at the door!

We didn't eat here, but the atmosphere had a cool, relaxed vibe. The bar is not as full for my taste (not that many whiskeys that I saw). For a nice summer evening, they were good. Service was a 4 because you have to get drinks yourself, but the bartenders are nice and pretty fast to make your drinks.

Very nice reception. Very nice atmosphere. Unfortunately prices were a bit too high. But it was a nice evening. Thanks!

The location is beautifully designed and thought out down to the last detail, you almost feel like you are on vacation. However, the service was unfortunately disappointing. Although the waiter was friendly, he was rarely at our table. With more attention we probably would have ordered more. It easily took half an hour for our plates to be cleared away. Overall, I wasn't impressed with the food. The salads and pasta dishes were good, as was the fish, but unfortunately the side dishes were only lukewarm.

We were dumped at the entrance just because we didn't have a female companion with us.

Apparently it was the first and last time we went out to eat there!!!.

Highly recommended. Great location, great cuisine...

Entry, service, food, everything is a rip off. Extremely unfriendly employees who ruin your evening. Just don't go, it's really bad!

If you even take entry on a parking garage roof and charge very high prices for food and drinks, you should be able to expect service ☝️The food has to be picked up yourself and is left at the pass for 10-15 minutes before an employee delivers it to you Brings tables from the restaurant area. A wine spritzer with 0.1 l of wine €7.50👻 and the fish plate with a dollop of tzatziki €33. So you should seriously question and revise the concept🙏🏻

Noble, class, high quality The only thing that bothers you is that you have to get the drinks yourself at the bar

Wow! Just W.O.W! Probably the most beautiful rooftop bar in FFM. The location is a feast for the eyes, I couldn't help but be amazed (everything in a boho-chic style) The service was very friendly, unfortunately you have to get the drinks yourself. For me that doesn't suit a fancy bar, but it's not the end of the world. I will definitely come back because we had a wonderful evening and can only recommend Gaia.

Basically the atmosphere is quite nice. Not exactly as shown in the pictures and on Instagram, but still chic. We made a reservation and - for whatever reason - we weren't on the list. A lady wanted to accompany us to the table which was at the end of the location and was not set. On the way she was intercepted twice by a colleague, the first complained about something, the next had a conversation. We really felt like we were in the wrong movie. The table wasn't set. When asked, they said only the four places were covered?! We weren't really happy with the place and were then allowed to choose one completely freely. We chose this in the area towards the pool instead of on the other side. The service consists of many young girls who are smartly dressed but apparently don't come from the restaurant industry. A please and thank you or an open smile was missing here. We felt more like a burden. The prices are absolutely okay for the location but self-service. A table set with napkins and glasses but then picking up the food with a pager seemed strange. Also that you pay €20 entry if you choose a table with a minimum consumption of €100 for 2 people anyway. Some tables next to us were served by other waitresses. I didn't really understand the reason. Unfortunately, the drinks tasted as if the bottles had been open for a while - i.e. without any fizz. It was always the same for 4 drinks. It is a place to see and be seen, which certainly appeals to many people, but a lot is “expected” here and not quite as much is achieved. The ladies at reception do their job but do not “receive” guests. However, the music was very good and the sunset was a beautiful view. However, I wouldn't go here again because of the overall package. My tip: better organization (also at the entrance), and the basics of catering or service schools. People talk about the restaurant on Instagram, but the self-service feels like a swimming pool.

Basically the atmosphere is quite nice. Not exactly as shown in the pictures and on Instagram, but still chic. We made a reservation and - for whatever reason - we weren't on the list. A lady wanted to accompany us to the table which was at the end of the location and was not set. On the way she was intercepted twice by a colleague, the first complained about something, the next had a conversation. We really felt like we were in the wrong movie. The table wasn't set. When asked, they said only the four places were covered?! We weren't really happy with the place and were then allowed to choose one completely freely. We chose this in the area towards the pool instead of on the other side. The service consists of many young girls who are smartly dressed but apparently don't come from the restaurant industry. A please and thank you or an open smile was missing here. We felt more like a burden. The prices are absolutely okay for the location but self-service. A table set with napkins and glasses but then picking up the food with a pager seemed strange. Also that you pay €20 entry if you choose a table with a minimum consumption of €100 for 2 people anyway. Some tables next to us were served by other waitresses. I didn't really understand the reason. Unfortunately, the drinks tasted as if the bottles had been open for a while - i.e. without any fizz. It was always the same for 4 drinks. It is a place to see and be seen, which certainly appeals to many people, but a lot is “expected” here and not quite as much is achieved. The ladies at reception do their job but do not “receive” guests. However, the music was very good and the sunset was a beautiful view. However, I wouldn't go here again because of the overall package. My tip: better organization (also at the entrance), and the basics of catering or service schools. People talk about the restaurant on Instagram, but the self-service feels like a swimming pool.

Optics yuck, service yuck. We reserved a table in the restaurant area. It was only mentioned at reception that a fee of €10 per person would be charged due to an “event”. After waiting 20 minutes at our table, we decided to leave the establishment because there wasn't a waiter anywhere in sight. When we naturally asked for our entry back, it was rejected with the reason: "I can't just give you back your entry because you had to wait a few minutes" and we were also told that as "guests" we had to approach the waiters. So all in all, a very poorly organized wannabe posh shop who has no idea what to do when it comes to service and customer satisfaction.

Lovely atmosphere, very central and nicely decorated. The food could use a bit more taste.

The Long Island was 1000 times better back then. Everyone was super arrogant and the food was ok, but otherwise the employees were unfriendly. Unfortunately you didn't succeed

The ambience is really great, but the service and willingness to provide service was not acceptable. There was no service at the place, even though the first drink I got myself was visibly empty for a long time. However, other guests were brought a drink. The first time I tried to order food (which you have to place at the counter far from your table) I was told there was a power outage. On the second attempt, when the power was visibly back on, they said a repairman was on the way. These things can happen, but the employee's condescending and lecturing tone was completely inappropriate. When I returned to my table, my cigarettes had been cleared away (with the empty glass) I pointed out to the receptionist that I thought things weren't going well during my visit, but no attempt was made to clarify whether and who was responsible. Unfortunately the visit was a total failure - I left the Gaia hungry, thirsty and without cigarettes.

Ideal for summer evenings... but the service wasn't that good. First order taken after 30 minutes...

It was okay, food and drinks not that good but atmosphere in general was nice

We faced racism, so we weren’t allowed to go in. Had nicer clothes on and great shoes still they had issue with husbands shorts even though it was designer. When we pointed out others clothes then told us that attitude of ours was bad and we shouldn’t be allowed. I guess jealousy caused the big issue.

I was shocked at the dismissive and condescending treatment at the door we received at this rooftop bar. Even though we wore elegant clothes, we were refused entry because one of us was wearing Birkenstocks. The overall picture was right. I don't know what could be more elegant about Airforce than Birkenstock. When we politely asked what kind of shoes men should wear in the summer, we were given the completely inappropriate answer: "Slippers." This answer is just ridiculous. The entire situation was terrible and completely ruined our evening. If a bar is so narrow-minded and unwelcoming then I really can't recommend it to anyone. Here you are apparently only judged by your clothes and even if it suits you, you are not allowed in, instead of being valued as a paying guest. Absolute disappointment!

Incredibly disorganized, we made reservations in advance for 13 people, when we arrived there was no table of that size available, despite a previous reservation including a 3 course meal. The staff is unfriendly and both the food and drinks only come after an hour. For the money you spend here you can't expect service or particularly tasty food. Never again.

The staff is racist! Our black friends were not allowed in because “the aura doesn’t fit.” Before that we were told “today we are making an exception”. The boys were respectful and appropriately dressed. After we asked the staff about it, she became very loud and disrespectful.

Unfortunately I have to agree with the reviews about the service. The ambience of the bar was great and definitely suitable for a drink in summer. Unfortunately, the extremely poor service during the meal really spoiled this impression. I only received the tarte flambée (frozen product) I ordered after asking and reminding myself several times and ultimately had to eat alone because my friends had long since finished. The service staff didn't care about my displeasure and so I was ultimately completely ignored. I definitely won't go here again for food.

Reserved for 13 people due to special events, menu selected in advance. Arrived there, reservation not prepared. Drink intake after 30 minutes, delivery after 1 hour First course comes after 1.5 hours of waiting. Service from staff overall poor and unprofessional. Complaint is dismissed with “Psch”. For this price and the way the store advertises itself, it's an absolute fiasco. Music in the “dining room” was uncomfortably loud

Nikola was the BEST!! He was such a hard worker and really was quick and efficient with all the tables he had to work. He was a great host for our table!

The employees were simply disrespectful. People who come here have no self-respect.

A friend and I wanted to treat ourselves to a few drinks after work, but unfortunately this wasn't possible because everything was supposedly reserved... There were at least 10 tables empty and the tables hadn't even been cleared. Furthermore, we were there on a Thursday evening at 10 p.m. and the location closes at midnight. The two men at reception/bouncers were rude and disrespectful. They couldn't give us any good reason why we weren't allowed in (probably it was because of our southern appearance). I ask the management to put up a sign clearly stating that properly dressed southerners are not allowed to enter.

Despite reservations, we were not allowed into the location. Suddenly there was a special event there. There was nothing about this in the memory of the confirmation. I can't say anything about the food or atmosphere since we weren't even allowed in. And the whole thing was also very unfriendly.

If I couldn't give a star, I would do so without hesitation. I don't normally write reviews but in this case I did. The reception was friendly - that was the only good thing about Gaia. The service was an absolute disaster. The lady - brown hair with bangs. Would say between 30 and 38 years old - was SO rude. I have never witnessed anything like this. But I'll get to that in a moment. The food took ages to arrive and when it finally arrived at the table, it was cold. I was able to ignore that because I felt extremely hungry because, as already mentioned - you wait forever for food. There was plastic around the herb butter which was forgotten. Drinks - these were also a long time coming. Ordered before the meal and arrived when the food had already been eaten. And when you reminded the waitress about the drink order, she rolled her eyes. She cheekily came with the wrong drink and asked if that was okay. Once you realize you're wearing the wrong thing to a table, you could have gone back to the bar to get the right one, right? My bill was €270 and there was also a tip of €17, which was given out of decency. The lady then said, “Normally you tip 19%. We also have expenses.” My recommendation would be a job that covers these. But she decided she would rather annoy the customers. I wouldn't be surprised if I had to take on any Klarna debts. After being told that tipping is always voluntary and the service wasn't good she said "Well if that's the tip then I don't want it" Well, then pay your own expenses. Location 9/10 Food 3/10 Service -10/10

The location is really very nice and definitely suitable for an evening drink, but we were very disappointed with the food and the service, and the music was so loud that we almost had to scream while talking. The pasta was served cold, also wrong drinks that were not ordered. Unfortunately we also found a piece of plastic in the food (probably from packaging). This wouldn't have been a drama if the waitress hadn't insisted when we paid that we should give her more tip. I've never heard or experienced anything like this, where a waitress complains about her tip and tries to justify why she wants more? Tipping is voluntary and will of course be higher the better you are served. However, if after placing an order you roll your eyes and bring the wrong drinks, you don't really have any room for discussion. We were there to celebrate a birthday. It was probably the first and last time we were there. I come from the catering industry myself and have never noticed tips being discussed. If the tip is so important, then perhaps it should be factored into the price of food etc. and not begged for.

For a long time I saw advertisements for this rooftop bar over and over again and everywhere and I was finally convinced by the hype, so I ended up here last week. Unfortunately, the bar didn't convince me at all. Although there is a nice view and there wasn't much going on on a Tuesday evening, so you could chat undisturbed, but that was all the "Gaia" had to offer. First of all, there's the €5 you have to pay just to get in. It was only because we had already paid for it that we ended up staying there longer. It quickly turned out that there are no cocktails at all in this “cocktail bar”. Although there are some long drinks on the menu, you can't miss out on the classics and you won't find any non-alcoholic cocktails either. As an alcohol-free person you have to be content with simple juice spritzers or Cola/Fanta etc. for the hefty price of around €5 for 0.2l. Otherwise the prices are exorbitant and not justified in any way. Especially since self-service applies, of course. The music was a bit reminiscent of music on hold or elevator music - but that's a matter of opinion - and as time went on it suddenly got louder, which irritated us. The pool in the middle of the area was more of a small pond that you could sit around. But that was out of the question that evening as it was getting colder and colder and you were completely exposed to the wind. In the end, that was also the reason why we left before midnight and despite having paid "entrance" to look for something that at least had a few patio heaters or something similar. At least you're centrally located so you can quickly find a place somewhere else. Finally, we shouldn't forget the reception, which promises a lot with a "red carpet" from the upper parking level to the entrance and reception desk with well-dressed staff. Unfortunately, the welcome is cold or borderline rude and we didn't feel comfortable when we walked in. All in all: Overhyped location, which unfortunately isn't worth it for the atmosphere, drinks or price. Edit: The post is being removed because it does not follow "the guidelines". I don't know how I'm breaking the rules here. Therefore reposted :)

First of all, the woman at the reception is the rudest employee you could have hired. I'm talking about the evening of July 10, 2024. She doesn't know how to communicate with customers and was just unnecessarily rude. It is also very important that this “rooftop” bar is nothing like what is shown on Instagram or Tiktok. It wasn't the best weather but the restaurant and atmosphere really weren't as described on the internet.

Great place for the summer days.

Last night I wanted to visit the club with five friends. Unfortunately we were turned away by the bouncer without being given a reason. The incident seemed homophobic to us because we were several men holding hands. We were dressed smartly, with shirts on and we all looked well groomed. I and many other homosexuals know these looks...it was clear. This is very disappointing for today and in a city like this. The club also seemed very disorganized and overcrowded, the bouncers were unfriendly and aggressive, and the atmosphere outside the entrance was unpleasant and chaotic. We felt unwelcome and will prefer other restaurants in the future. We will not experience such disrespectful treatment again. Guys, please read all the bad reviews here before you go!

Actually deserves 0 stars!! We were sent away yesterday due to a "storm" even though it was sunny all evening and not a bit of rain! You should look for a better reason when canceling something! Several people came from further away only to be turned away. We won't come again and we wouldn't recommend the restaurant because of the rude staff!!

A super nice rooftop, but the service is the worst I've ever experienced. I made a reservation here for my 30th birthday weeks ago for 11 people. By luck, friends got there half an hour early only to find out that the rooftop would be closing in an hour. So there I was, in uber and had to look for a new location for 11 people on a Saturday evening. No call received, no email. We would have simply stood in front of the locked door if friends hadn't been there earlier.

An impudence! Deserved 0 stars We had reserved a table for a special occasion... after arriving at GAIA, we were informed that the place was closed due to a "severe weather warning" (the sun was shining, there was no storm reported and there was no storm all evening). rained). It's also damn annoying that you weren't notified by email in advance. End of song, the whole evening was a mess. Thank you! We won't come again!

I was put off by the many bad reviews. However, we had a fantastic evening there. We had a company event with almost 80 people including food. Staff totally on their toes and super friendly, great location with the view and the presentation. We overdid it a bit, but that wasn't a problem. I would be happy to come back again privately.

I liked it. Super nice atmosphere and great music, unfortunately a bit too loud so it's hard to have a conversation. We ordered a 3-course menu and everything was sufficient and tasty. Our waitress was nice and looked after us at all times.

Nice atmosphere but with some drawbacks

Very cheap facility, unfriendly staff and employees who don't work but prefer to flirt with women.

Very bad treatment of customer. Some are allowed in and for others it is full. I don't recommend

Terrible unfriendly service. I wanted to celebrate my birthday at this place because I liked the atmosphere in the photos and videos. But I was so disappointed by the unfriendly staff. Francesco, the waiter, was very tactless and rude. The dishes took a very long time to be served and they were cold. In the end we wanted to order drinks for dessert, but guess what, we never got to our waiter. At the time of payment he said that I MUST (he said it literally, I was in shock at the moment) MUST leave a tip of €50. When I disagreed and said that I would leave the amount to my discretion, he told me in front of everyone that in this case we should not go to SUCH establishments. I have never experienced more terrible service in my life.

Gaia has a really nice view but the staff are very unfriendly and unprofessional. We had to wait for 40 minutes just to order drinks and when we asked an employee about it she said it was what it was and it would take a long time even though we had already been waiting for 40 minutes. And now comes the most important thing! Afterwards, when we ordered food, we specifically said no shrimp for the pasta dish because I had an allergic reaction. 1 hour later I ended up in the hospital because of a very strong allergic reaction and I couldn't breathe properly. In general the view was very nice but the staff and service was a disaster.

A bit overpriced (as expected) but very nice atmosphere, music and staff

Food was ok. Lacked flavor. Hummus and fresh bread was good. Had a reservation at 7 and didn’t get food until 8:45 after a reminder. Horrible service. Expensive. More for parties. Not a service inhabitable night of dining.

Never seen anything as unfriendly from the boss as in the store. I've been waiting 4 weeks for an answer, whether by email or Instagram, it couldn't be more disorganized. Sorry but never in this bar again!

Never seen such a dirty store. Even the boss herself is unfriendly and you simply can't get a reservation. Taken off until no longer works. I would never go there

Unfortunately very disappointing. Table reserved for dining. We were practically not served. Only after 30 minutes is a greeting and drinks taken. These arrived after a total of 1 hour in the restaurant. Cards and glasses dirty with traces of the previous one, disgusting. We waited 1.5 hours for the food. Fish and moussaka were cold. After complaining, food was taken away and simply heated up again! Of course the fish was no longer edible afterwards (see picture) At this price level, it's an absolute disgrace. Guests around us complained. The restaurant is completely understaffed, there are no standards and complaints are not taken seriously and at exclusive prices. Don't go!

Disappointing experience with unfriendly service! As soon as I entered the restaurant I felt a cold atmosphere that continued throughout the entire visit. The staff were extremely unfriendly and showed no interest in welcoming us as guests. When we ordered we were literally dismissed without any courtesy or attention. It seemed like we were just a burden to them. It's unfortunate that the service detracted so much from our experience. After all, friendly and attentive service is an essential part of a successful restaurant visit. I hope management takes this review as an opportunity to educate their employees and ensure such a disappointing experience is avoided in the future.

Save your money! Cocktails have 0 alcohol!!! Don’t visit this restaurant! We were here for a friend’s birthday party and were told that seating would not be provided until all people where there, that’s still okay but once we all gathered the receptionist said that each will have to make a 15€ minimum bill per person! This is absolutely unacceptable as per the standards of the drinks that were provided! We got to our table and we had a look at the menu where each drink is 15€ MINIMUM !! THE DRINKS WERE TOTALLY WATERED DOWN to the point where even after a long drinks I dint even feel a sip of alcohol was added!! Absolutely not worth my time or money!!! Only the ambiance is good nothing else! The service was also very very bad!!! We were hungry and wanted to order food but the server never came even after 1 hour after drinks were served! We left the restaurant as we were starved here!!

Service was a disaster omg ambience was actually great… a shame

A beautiful location with a great atmosphere, in the middle of downtown Frankfurt on the top floor of a parking garage. If I hadn't had an appointment here, I would never have thought of going here🫠

The food was very good and the ambience too. I can only recommend it. Gladly again.

The location itself is very nice... but the food was unseasoned, expensive and unloving. The music was so loud that conversations at the table were almost impossible. The service put a lot of effort into it, you can tell that the problems come from the management.

The service is very friendly but is very reprimanded by your manager even though she does everything very well. This makes everything seem very dry and money-related. I hope that the working conditions for the employees will improve.

DISASTER describes this location best.

The most overrated place I have visit in my life ever . Face control at the door that only allow women to enter without any reason leaves men out. Don’t give money to people that don’t respect human rights and the fact you are going there to pay them for their service .! Non professional and bad manners.

Great ambience! The weather also cooperated and is definitely worth a visit if you are in Frankfurt. 5€ entrance fee is also fair!

The ambience here is great, especially at sunset it is a real feast for the eyes! Unfortunately, despite making a reservation, we didn't get the seat we wanted because it was occupied and there was a free choice of seats outside. Sometimes you wait a little longer for the drink and then the straws were forgotten and then never brought back.

We have been trying to make a reservation for a birthday party for over a month. Nobody can ever be reached by phone, instead you always end up with a full mailbox. We receive an answer to emails once every 10 days, if at all, but it doesn't answer any of our questions. A mobile phone number is provided in the email. When we called them on a Sunday, a rude woman answered the phone: “Yes, who works on Sundays? Call during the week.” Why do you even give a phone number if you don’t want to be disturbed on Sundays? When we called the same number during the week, this incompetent woman said we should write an email. We didn't want to be influenced by the bad reviews here and form our own opinion about GAIA. Luckily we were spared that. It would have been the worst birthday party ever.

Service is terrible. Drinks bad and overpriced

Worst service ever, incompetent staff. You will be blocked if you give a bad review, but that doesn't change the fact that you are just bad!

I would prefer not to give any stars at all. The service is a complete disaster, we waited 1 hour for our drinks even though we pointed this out several times. You can save yourself the visit.

Amazing location 😍 I'm totally thrilled!!! We were there several times and everything was always great. In Germany you can't please anyone.... The prices are absolutely fine... It's only here that you'd like to get everything for free... Currant poopers should stay at home. Thank you that something like this exists in Frankfurt. We'll be back ☺️☀️🍀

Music was not so great. Everything OK.

Super accommodating service!!! *****

Mega location. Great rooftop bar. It is definitely worth it. Also for events! The food is great. 3 thumbs up👍🏼👍🏼👍🏼

Waiter asked if he could add a little tip??

The worst and lowest place 👎🏻👎🏻👎🏻👎🏻 I have seen. They don’t know how to treat people and clients. Intervening and commenting on a client's clothing is something new. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 shame

A terrible location where the waitress is unhappy with the tip and then complains. They seem to be poorly paid. Unbelievable, because it doesn't seem to be an isolated case.