Five Guys Neumünster Designer Outlet in Neumünster

Delicious food and a huge selection of drinks - we tried 8 different soft drinks (refills) and a deliciously different Shake

Disgusting! Messy and unappetizing. All thrown into a bag. Disengaged staff.

It's quite tasty, especially the fries, but it's not really good value for money.

Ummm, what was that? 4 burgers WITHOUT fries and with 4 cups of Fanta €77 We were so scared 😳 Please? The burgers weren't the size of a plate, not even the size of a saucer. In terms of taste, it doesn't justify €77 either. They weren't bedded in gold, but wrapped in aluminum foil. I don't understand it. The store was full and business was going well. But without us. We'd rather go to McDonald's. Real. That was nothing. Oh and the toilets... Totally dirty and small! Small seems to be a size here!! And the floor was sticky and just dirty. The tables too. Luckily we had wet wipes with us so we could at least wipe down the table. It's already very loud in the store and if your number is shouted at you and you don't understand it straight away, then the staff becomes very unfriendly!! Doesn't matter. Let's not go there again!

Like a fast food chain with beer offered to go with burgers and the crunchy cajun fries that was amazing.

Always delicious citizens, fries and types of cola. Very friendly and relaxed staff. Unfortunately, many more than stupid visitors - you can tell when you arrive. People think they own the world. Despite the reviews, the burger is delicious and fresh and the team is great and the atmosphere is typically American 🤔🤗

Very friendly staff; The free refill for soft drinks is awesome! You can drink your way through numerous varieties (my highlight: Mezzo Mix Strawberry)!

The hamburger and meatballs are good, there is no advantage of a double menu, with drinks it costs about 15 Euros for one person, the biggest advantage is that it has a toilet inside.

Food is a matter of taste. I like the soggy burgers. Over €20 for a menu is borderline. But I don't understand sitting in a dirty shop where the tables aren't even wiped or swept. 7 people behind the counter but no one to clean.

Absolutely not recommended. Unfortunately our visit was a huge disappointment. The food was overpriced and carelessly arranged. There were no trays. Everything was squeezed into a bag despite eating in the house. The burgers were wrapped in foil and the cheese sandwich, for almost 8 EUR, was the biggest culinary impudence we have ever experienced considering the price/performance ratio. Half of the fries were packed into an empty drinks cup and the other half were carelessly packed into the bag. The ambience was clinically brightly lit and the attempt at decoration with the company's own product packaging, in bags and packs, was unimaginative and missed the goal of an American diner style. Uncomfortable - is the appropriate expression here. There was also no ice in the drinks dispenser and the table was shaking. The straws in the milkshake gave up after a short time, so we needed 3-4 per person. The employees felt like they were getting in each other's way and seemed unprofessional. The waiting time, despite the restaurant being almost empty, was clearly too long. If it hasn't become clear by now, I would definitely not recommend this restaurant.

The cheeseburger and hot dog were good, the milkshakes were delicious. Despite this, the taste and quality of the food was overshadowed by: 1. The price is absolutely not justified. You get more performance and service in the kebab shop. 40 euros for 2 shakes, a cheeseburger and a hot dog... wtf 2. The outside area was very dirty, the tables were extremely greasy. 3. Communicating clearly with the staff was almost impossible, let alone in German. 4. Why on earth is my burger double wrapped and bagged when I eat it right in the restaurant...? Well, the store seems to have been adapted to the outlet's audience.

The food is great, when we were there it was just clearly overcrowded and therefore hectic, difficult to find a table for three people and the cleanliness in the eating area was only moderate.

It's a shame that these days the burgers are packaged in ALUMINUM FOIL!!!!!, where's the sustainability. Also, the burger buns were cold, but they tasted great👍

First of all, the burgers are amazing, the staff was quick and friendly despite the abundance. Otherwise steep prices, drinks machine almost empty, overcrowded and dirty.

Today a complete catastrophe: 1. No cheeseburgers available, probably all cheese. 2. first order packed incorrectly. A burger was completely missing. When complaining, the employee claims he packed 2 and you have to persistently demand the correct order instead of receiving an apology. 3. One of 2 drinks machines out of order, no ice cubes available in both, dark brown, almost black splashes of cola concentrate in the cup. 4. 15 minutes. Later ordered another burger and unbelievably: the wrong burger was packaged again. 2 complaints for 2 orders… absolutely amateurish. Not to mention the ambience and hygiene on the tables. But you're already used to that.

Yeah, that's how it works. It's not as great as I remember from Hamburg's five guys.

Atmosphere like in a train station, the drink refillers were dirty, when something was ready someone always shouted the number, but the citizen was dry but good, drinks were so-so

Burger is ok but served tasteless. Ambiance is not good at all, clean often. I can't recommend it. Too bad

I really like the Five Guys Burgers, but that's because you don't get to enjoy them that often.

We were there for the first and last time. Starting with the prices. They are an absolute disgrace for the quality of the food. The bacon burger was lukewarm, almost cold. The fries were limp and cold. The staff was probably forbidden to be friendly and smile. The toilets were unkempt and smelled strongly of urine, even though we were there around 12 p.m. (half an hour after opening). In the end it was a complete disappointment there.

In five guys. I think the chain is a little too expensive for what it offers, but the quality is better than McDonald's or Burgerking.

Five Guys at the Designer Outlet Neumünster is an excellent spot to refuel during your shopping trip! This burger joint stands out for its high-quality ingredients and flavorful dishes. The highlight of their menu is, of course, the burgers. The meat had just the right amount of fat, making it juicy without being greasy. It was fried to perfection, with a slight crispiness that added a wonderful texture. That balance made every bite not just delicious, but also felt a bit elevated—simple yet elegant comfort food. The customization options are another big win here. You can build your burger exactly the way you like it, with a wide variety of fresh toppings. Pair that with their famous fries, which come in generous portions and have that irresistible, homemade taste, and you’re in for a treat. What makes the experience even better is the relaxed vibe. The location is spacious, clean, and perfect for a casual break from shopping. While it might be on the pricier side compared to typical fast food, the quality more than justifies it. If you’re at the outlet and craving a satisfying meal, Five Guys is absolutely worth the visit! That said, keep in mind that it’s often crowded here, especially during peak shopping hours. The service, while generally friendly, can sometimes feel slower than expected due to the high volume of customers or no seats. Despite that, the atmosphere is casual and welcoming, and the food quality consistently shines. If you’re at the outlet and need a hearty, delicious break, Five Guys is absolutely worth a visit.

It was our first time at FiveGuys, our expectations were high and they were met. There was bacon cheeseburger and fries with the delicious, spicy Cajun seasoning. The burger was really delicious and the fries with this seasoning were also super tasty. The fact that you can refill the drink is very good, and I also liked the drinks machines. We were both really excited about the taste and the portion was filling, but we also agreed that at around €40 for 2 burgers, 1 medium fries and a drink it was way too expensive.

WORST BURGER IN THE WORLD! Totally waste of money. The happiness after shopping vanishes here after eating, better to visit other restaurant.

Very tasty food and friendly staff

A place where you pay twice as much for a hamburger on par with McDonald's or Burger King and a much poorer quality and tasteless fries. Even if you eat at the restaurant, you will be eating in a disgraceful manner because you are not given a tray. Unlimited drinks are not cola, but an interesting liquid with food coloring and plenty of water.

Truly the best burgers in S-H from a chain. Nice patties, lots of toppings and incredibly hot fries, never bought like this before. Service is also good because it's quick and competent, the ambience isn't quite my thing but it's well thought out and pleasant.

Good morning, The service was nice, I got more than I ordered, so my colleagues were also looking forward to the fries. ;)

Great food, nice staff and great food :)

I had the bacon cheeseburger and the grilled cheese sandwich with extra petty and onions. The food was very tasty, especially the grilled chesse sandwich is just amazing! So I think Five Guys is way better than the other two big burger chains!!!! even if it is more expensive.

I really like Five Guys, but the Neumünster branch has potential for expansion

Positive: It feels like you can choose between different drinks. Always refilling and the fries were good too. Negative: sandwich was just the bread or upper and inner part of the burger and 2 slices of cheese for 8 euros..

Super tasty, friendly staff but unfortunately always overcrowded. Therefore sometimes long waiting times.

In general, it's nice that it's a delicious place that is already known by its name, the only problem is that it is always overcrowded and long waiting queues are unpleasant. Unlimited peanut, sauce and beverage (one-time fee) service 💗

Far too expensive for a cheap burger because you can get it for half at Burgerking.

Sad and tasteless food. Very noisy in the restaurant

Fantastic burger paradise. Eat a burger and be full for the rest of the day, with a huge smile.

I don't really understand the system... Put everything together yourself and no menus... Taste ok...

Sitting here right now and feeling pretty disappointed. The milkshake (raspberry) was more sweet than aromatic, no fresh ingredients for 7€, the large fries for 9€ were delicious, yes, but the packaging was completely inappropriate & too salty (beverage cup). The tables and floor not clean. Cleaning staff work with the garbage in the public area without gloves and then go behind the counter without maintaining hygiene.

Fast and friendly processing at the checkout, quick preparation of the food and super tasty, especially the burgers.

Worst burger I've ever eaten. Just the patty without anything in an aluminum tray cost the same as a whole burger! Was my first and last visit. Price-performance ratio is not right here at all. Too bad. Rip off.

We have been to Five Guys several times and have only had good experiences so far, but this store was really not good. First the card payment didn't work, then our order was placed three times, the food was cold and the bacon I had was missing from my bacon burger Then, upon request, it was given cold in an aluminum bowl. The checkout staff was very nice and helpful. But we were still very disappointed with this Five Guys branch that evening.

The atmosphere is very dirty; during our visit there was rubbish and food leftovers scattered everywhere. Drinks were spilled on the floor and it just wasn't pretty. Unfortunately, the service wasn't particularly good either; we weren't helped when we asked. The food is completely overpriced and dripping with grease... fries were simply poured into the bag.... In my opinion, eating here is a waste of money... you could be better off eating better quality food for the money elsewhere.

Good food and good burger..... but dirty and not cleaned restaurant. Yes and there were no peanuts and coke was sold out..... But not a 5 star experience Could be done better

Fries great. Burger soggy. Tables not cleaned

For the price you can also eat delicious food at Dominos. A hot dog that costs €11 or a sandwich with just a little salad and bread for just under €7 is a bit too expensive. The service was unfriendly and when we had to change the food we discussed why instead of just making the right food. What was really good were the drinks, and the fun idea of ​​“a handful of peanuts” I wouldn't make another visit again. Far too expensive for far too little food.

Seems very unstructured. Long wait, cold burgers. The three stars are for the fries and, despite everything, the nice staff.

Despite a small communication error when ordering, the employee Anas gave us very nice compensation. This service alone was worth 5 stars. Fresh burgers, delicious fries and a wide variety of drinks - what more could you want?

Cold bacon, cold cheese, the burger wrapped in aluminum foil and then poured everything into a bag with the fries! Why not on a tray like everywhere else? Never again! What's more, English at the checkout? Where are we? 1 star because at least the light worked!

Burgers, fries, drinks machine great. Neumünster is not that exciting. And the prices are too high to just have something to eat with the family.

Good food but somewhat difficult to order the burger you want with the toppings etc. you want not a description on how to order your burger bit otherwise good food

Price performance Doesn't fit at all...... It really doesn't taste particularly expensive

If you are looking for a tasty fast food burger this is the place very friendly staff, good food and good milkshakes, my go to place when my stomach starts to rumble!

Decent burgers at fairly high prices. The quality is very good. The fries are excellent.

Best fast food chain - although the prices are actually not at fast food level. The store is a bit crowded and the service is a bit chaotic. Because of the delicious food, we always like to stop off on the way to/from Denmark.

The employees hate food. The way they prepare it and you get it is a disaster. Everything was slapped together, fries were simply dumped into the bag, the hot dogs were not edible, the burger was a lot apart, it didn't taste good and you were €60 poorer for fast food and 2.5 people. Just crazy. I would have liked to throw their food back over the counter. In addition, there are excessive waiting times and a dirty guest room.

Unfortunately we discovered that not all five guys in Germany are good, but this one is clearly one of the best. French fries and hamburgers are delicious.

The milkshake is unbeatable but in general it's just too expensive... 68 euros for 3 burgers and 3 milkshakes... You'd be better off eating in a good restaurant 😁

Fries very good. Burger good average, but not attractively prepared. Worse than MC. Prices far too high for what is on offer. But you get better burgers.

Super delicious shakes and the machine for the soft drinks are mega. I'll go back soon and try the food too. Gladly again

The way it smells in front of the store is how it tastes. Completely overpriced, quality = mechanically separated meat. Never, ever again. Only the staff was good.

Expensive and absolutely poorly made. Never again Five Guys!!! Unfriendly when issuing.

Soggy and overpriced burgers, long waiting times and dirty tables

Completely overpriced, disgusting and carelessly slapped on, tastes subpar and packed in "environmentally friendly" aluminum foil. A hype that cannot be supported.

Unfortunately we were here for the first and last time. It was probably the most bland and disappointing burger I've ever eaten. The salad was actually mostly lying next to it and not on it the burger. The bun was run-of-the-mill bread, like at Aldi. Unfortunately the meat was not well prepared, very dry and not an intense taste. The cheese wasn't melted at all, greasy but no cheese taste. The fries were simply not on point, but rather oily and largely too soft or too hard. The grilled cheese sandwich was the best. At least the bread was convincing. But the cheese is really of the cheapest fast food quality. In my opinion, the prices for all of this are completely excessive. The quality was actually significantly worse than usual at McDonald's or Burger King in this country, but the prices are significantly higher.

I gave my wife €60 because I was waiting outside with my dog. She came out with 3 burgers, 2 fries and a milkshake (she was supposed to get something for 3 people). But there was no money! The first bite of the burger was like having a mouth full of raw dough. Since the burgers were wrapped in aluminum foil, they looked very unappetizing and were soggy. We were hungry after returning from Denmark, but we also wanted to end the holiday with the outlet store in Neumünster and eat something there. For hungry outlet store visitors: a bockwurst at a gas station first. It's better and much cheaper.

Unfortunately no order terminals. High prices for small portions. Ambiance seems outdated.

With high expectations, following the descriptions on the homepage, we visited Five Guys for the first time... definitely the last time. Every normal burger shop works with special burger buns, here these are discount goods. The cheese is simply placed cold and stays that way; it should melt easily over the top. The bacon was cold and hard as if it had been fried several times, the fries were not crispy but limp or burnt. We know it completely differently from other chains. But at least the staff was friendly, Cola, ketchup and mayo from the well-known brands were at least of guaranteed quality. This store benefits from walk-in customers who will definitely walk past it next time. The price is then significantly excessive for this quality. It's not enough to advertise fresh products, you also have to process them correctly! It's a shame.

Not the best Five Guys I know, slightly smaller portions of fries than everywhere else in Munich and very full, so the fries were a bit under-fried, but still an incredibly tasty burger, super tasty fries and a nice refill machine.

Were here for the first and last time. Very disappointing. There wasn't much going on in the store. I immediately noticed that it wasn't that clean (tables and floor) and messy. There are 7 employees behind the counter, only 3 of them were working. One of them took our order very demotivated. 3 burgers and 3 drinks for 47€... The burgers were nothing special, everything fell apart. This was because the tomatoes and cucumbers were on the bun for far too long before the patty went on. By then everything was soggy. Tomatoes also ice cold. Far too much packaging, no tray and someone could have emptied the trash can in between because it was completely overflowing. Of course toilets too 👎 Too bad...

Mega good citizens and even better freshly homemade fries - fried in peanut oil!🤤 It gets very crowded at peak times!

Top Five Guys. Sauber. Lecker. Top US Fast Food Service.

Burgers are super tasty. Prepared quickly.

Burgers very expensive. Carelessly wrapped in aluminum foil, although eaten on site. Fries distributed throughout the paper bag between the outgoing burgers. Outdoor tables dirty and smeared. Tablet and boxes for the burgers would be helpful. But the burgers tasted good!

Too expensive... food arrived wrong... food was crumpled up and pressed into aluminum foil... that's what it looked like when we unpacked it

We know five guys from the States and tested this almost 2 years ago. Unfortunately, it has already completely failed. The colleagues can't manage to put together a burger that was ordered the way it was ordered. So went back again. Went there again today and gave it another chance... So either the same builder of the burger is still employed and we caught him again or I just don't know what's going wrong. again the burger came wrong. No jalapenos although ordered and the BBQ was completely missing... I didn't feel like complaining again so ate the naked thing. For just under 13 per burger you can expect that very few of them will be assembled correctly... None...

I've never eaten such crappy, overpriced burgers. Carelessly slapped down and wrapped in aluminum foil. As a sandwich we received 2 lukewarm burger paddies with a slice of processed cheese in between. A variant with ready-made mushrooms on the side. The restaurant is confusing, dingy and careless. It's loud, the terrace outside is dingy, and so are the toilets.Never ever again!

Get an American experience with free penauts and a tasty greasy burger. You get more fries than you could wish for and refills on soft drinks.

One of the tastiest burgers I've eaten so far, that goes for everything. And the ambience is exactly what I expect a burger diner to look like.

The food was delicious. But even though there was hardly anything going on, the preparation took a little longer.

Good morning, Today I was at Five Guys for the first time, and also the last time. The burgers are simply squished together, making it almost impossible to eat them by hand. Everything fell apart before serving. Ordering was complicated because you couldn't really understand the cashiers because of the loud noises. The store itself has a great American design, but it looks like it isn't really maintained. Every table was full of crumbs and leftover sauces and the floor was also full of puddles. I won't spend €25 on a burger, a drink and a fries again only to be so disappointed.

Always happy to have lunch there when you visit the outlet. Milkshakes are a must there!!!

Simply delicious burgers. Peanuts and sauces as much as you want. Not cheap though. The four of us paid 74 euros. Almost a visit to a restaurant. Nonetheless. It just tastes sooooo good. Waiting time from ordering 10 minutes.

The cashier enjoyed himself, smeared the snot into his beard and then continued to collect, which was unsavory

Really bad and disappointing experience. There were 14 employees on the job, despite the many employees, you had to wait 25 minutes for a totally boring burger and cold fries. There was a noise beyond normal. I will have to come back at some point to see if my experience was a mistake.

Incredibly expensive and not very clean place. Very disappointed with how the burgers were slapped together and the fries more or less just thrown into the bag. An incredible amount of noise when the staff shouts at each other and when they call out the number of the food. Cost about 3 times as much as McDonald's in Denmark. DKK 750 For four small burger, fries and soft drink.

Hello, unfortunately I have to say that it was extremely difficult for me to find the shops I had visited shortly before! I don't understand why there are several stores from one brand and in different locations too! Otherwise, I really enjoy visiting the outlet!😊

We were there today. Since I've never been to Five Guys before, I wanted to give it a try. However, the shop made such an unkempt impression to me that I decided not to eat there. The trash can was so overflowing that guests had to place their bags on or next to it. There was also some trash on the floor in the restaurant. The tables also looked unkempt. No thanks! There are definitely better alternatives in the outlet here!

Absurd price for what it delivers.

What's going on with the prices? For 8 euros more and you get a Wagyu citizen

Far too expensive. 2 adults with 2 teenagers cost just over DKK 700 in Danish.

Good little cheeseburger that was big in our eyes, but EXPENSIVE price, almost €10, for a fast food!!

Good burgers, large portions, a little more expensive, very good milkshakes.

They're really expensive, but Five Guys' milkshakes are delicious! Fries were also tasty, burgers and hot dogs were okay. However, way too expensive for a fast food restaurant!

Surprisingly good even though it was a bit confusing the way you ordered. A bit noisy and they could handle the cleaning a bit better, but overall a great experience

I can't understand the previous reviews, the service was really nice and competent, the atmosphere is completely okay and there was always someone cleaning. The food was a B+, fries were crispy, the burger was great too, just could have been a little warmer. Sauces and drinks can be added as desired. You don't need to talk about prices, either you feel like it or you don't.

Expensive place but really tasty burgers and shakes.

New to Five Guys and maybe it’s part of the concept, but when every single french frie is soft with no crunch at all, then it’s hard to recommend a burger place

Burgers are okay, fries taste good, but not all of them were cooked through. Milkshakes also taste good. However, it's quite expensive for fast food and the atmosphere is very uncomfortable.

You can drink all beverages by paying a glass of beverage fee. You can consume unlimited peanuts.