Five Guys Munich in München

I have a severe peanut/nut allergy and asked for allergen information several times in German and English before ordering. I was assured that no nuts were included. Nevertheless, the burger was prepared with peanut oil (which I wasn't informed of). After a few minutes, an ambulance had to be called, I was taken to the hospital, and there an allergic reaction to peanut oil was confirmed. What's particularly disappointing is that I haven't received any feedback from management to this day, even though I reported the incident by email on November 2, 2025. I urgently request better training for the staff regarding allergens and communication! This can be life-threatening for allergy sufferers!!!

Incapable of counting, you order three burgers and two orders of fries, and after an hour you only get one burger and one order of fries. You should pay decent salaries; then maybe you'll attract people who can count, read, and write, instead of just those who only went to school until the third grade. Giving you a bill for over €43 when you only get one burger and one order of fries is practically fraud.

Food was edible service was bad dirty shop go if you want something fast

I forgot a shopping bag there, and the employee refused to check if anything was there.

The burger is good, but at that price you might as well go to a restaurant where the quality will be much better. It's okay in a pinch, that's all.

Milk shake is a must have with your burger here.

These burgers are certainly not the "tastiest burgers in town." Apart from the freshly prepared meat, everything was cold; not even the cheese was melted. Instead of relish, they served pickles—they probably thought it was almost the same thing. Oh well. For over €20… Surprisingly, the restroom was clean; otherwise, this place would get less than one star. This review applies only to this Five Guys location.

I've heard so many times over the years, about the amazing burger at five guys so I had to give it a try when I came across it in Munich. The restaurant is pretty nice, everything is self service and you order from a screen kiosk. The burger was alright, but nothing amazing. The beef was high quality but not cooked all that great. The buns were pretty average and most toppings were just ok. It needs a better sauce that just mustard, ketchap and mayo. The only topping that was great was the bacon, it was really really Krispy. The unlimited soda is a good touch, with a big variety of flavors to choose and the fries were spot on. Not sure if I would ever eat again at five guys. I've had way better burgers for less money.

Never again! Fries just dumped into the bag, burger placed on top, so the bag is completely soaked with fry grease. It's a shame you can't post pictures here.

Not the best burger in the world, but a tasty one.

Very expensive and nothing special

Standard burger with fries and a drink. €22. The meat and fries were okay. The Coke had no taste at all, and the bun was very soft.

I ordered a burger without mushrooms, but received a lot. Refills and free peanuts are great. Unfortunately, the fries were cold.

THEY PLAY BILLIE EILISH ON THE RADIO

The food 🥝 🥑 🍓🍒🍎🍅🍉🍑🥭🫑🥔🍏🥦🥔🍇🥦🌰🧀🍕🍕🧆🫕🥘🥣🥘🫔🦪🍤🍜🍥🍡🍢🍮🥧🧁🥧🍭 was ✨🔥💖quite good💖🔥✨ (i had a toast 🤤 with a milkshake 😋, so 😋🤤) You can also draw stuff and pin it on a board 🛹 amazing 🤩🤩🤩😁😁😁

It’s located at Central of Munich. I bought large Cheeseburger and chips and thats amazing with milkshake. Its around 22 euro by one person.

Delivered as ordered. The high price is justified by the individualized quality you ultimately receive.

It was our first time there, and we ordered two burgers. The meat wasn't seasoned, but it wasn't too bad. However, one of the waiters ruined our mood. I won't be coming back. Thanks and goodbye.

€12.75 for a burger of this quality. I've never had such a poor price/performance ratio. Never again!

Food is good normal Five guys in America. But worth going to seeing a four story five guys. Bath rooms are on the 4th floor. Try to get the top floor you will get great views of the market.

I think fries taste better than hamburgers

Great burgers, worth the visit. Very clean, fast service and free drink refill machines

The food was delicious , the View is wonderful.

Hamburgers were freezing cold Disappointing

the food was good but one person that worked there stuffed our fries.you get a awesome view of marienplatz.

Expensive, bad food. It was our first time here. We didn't know we had to clear our own tables. We were immediately stressed out by the staff. You wouldn't even give that food to a dog.

Ordering is a disaster. The terminals are set to English by default. Then you wait with your number for your order. Drinks and food arrive separately, so you end up standing around with a drink in your hand. There's no display of the numbers. Instead, someone calls out the number in English that's just as bad as German, and in a noisy room. If you don't understand, you wait forever for your food, which sits in the back and gets cold. What a terrible concept! The food was good, but the rooms are cold, functional, and not very appealing. At least they're clean; they make an effort there.

40 minutes before closing. 10-minute wait at the register. The restaurant was empty. Three patties on the grill… Then the announcement: Register is closed, please order at the terminal… If the service and cleanliness (it looked like a battlefield) were the same in other branches as in this one… then the Five Guys issue would unfortunately be over for us in Germany… Dear manager: perhaps a good internal clean-up is in order ✌️

Long wait, but great food. Just what you'd expect from Five Guys.

A burger without tomato 🍅, lettuce, sauce, or onions for €13.95!? Never again!

I love the burgers and generous portions of fries at Five Guys. The food here is also good, but it's crowded and chaotic. I wandered every floor until I found a single seat. The tables are always empty, so they can't be cleaned. Beggars are hanging around asking for food and money.

Love this place!!! It actually made me try a burger after alot of years..the bacon burger ROCKKSSS!!! And the fries are GOOOD!!

AMAZING burgers, tasty fries, would visit again!

This place is rubbish, the burgers are awful. The bread was cold and the bacon was cold. Five Guys in Berlin is a thousand times better.

Website hours aren’t accurate they close at midnight

Not cheap, but the best in its segment!

among the all branches i have been , this is the worst one, terrible workers they behave like you re not exists. Terrible hamburger but fries were okay. Please close this branch for the sake of five guys

The burger patty was undercooked, and when we told them this was normal, they were indifferent and did a poor job.

They have really delicious burgers and great fries!

Very affordable, good for birthdays.

The service was bad; the fries had fallen apart in the packaging. The drinks were flat and watery. The fries were very salty. The burger was better than a typical fast-food burger.

The burgers are good, but the staff didn't fulfill our wishes at all, and the fries are a bit too salty, but I think it's good that you can always refill your drink.

I was rather disappointed with my visit. The food didn't impress me, and the quality seems to vary from visit to visit. The cleanliness of the restaurant also left much to be desired – the restrooms, in particular, were uninviting and smelled unpleasant. The prices seemed quite high to me, considering the portion sizes and the quality offered. Furthermore, I would appreciate it if the restaurant placed more emphasis on sustainability – for example, the burgers are wrapped in aluminum foil, which is no longer acceptable these days. Overall, I wouldn't recommend this restaurant, even though the concept itself has potential.

Absolutely overpriced for small burgers and a few fries!!!! Never again

Delicious and expensive A full meal costs 25 euros

Large store located right in the city center. Ordering is possible at the terminal. When picking up your order, the staff sometimes speak so quietly that you can't understand anything. The food was okay. Only the cleanliness of the store could be improved.

Everything is fine but they are trying to catch up with the crowd.

Five Guys on Neuhauser Straße offers really good burgers and fries—freshly prepared and deliciously seasoned. The atmosphere is typically American: relaxed and modern, ideal for a quick snack downtown. One small drawback: it's often very crowded, especially on weekends, and the prices are quite high. Nevertheless, it's worth a visit if you're craving really good burgers.

Unfortunately, I didn't get a chance to try this Five Guys and only know it from Vienna. It says it's open until 3:00 AM, but that's NOT true (it's only open until midnight)!! We were also very rudely informed by an employee that they were closed.

I was eating, I went to the toilet and when I came back my food was gone. My friend was still there at the table talking to someone on the phone. A employee took my food and they didn't want to give me another portion of fries. The atmosphere was extremely bad. I'm never eating there again.

Food is good, a bit noisy but it is due to have a ton of people. Is pretty and nice and I would go there again.

Nice Place, tasty food, friendly staff. Very clean and maintained Place.

This specific Five Guys excelled in customer service and delivered a very high-quality meal, but the general ambiance prevented it from being your top-rated location. The excellent staff and good food likely offset the so-so surroundings, resulting in a positive, but not the best, overall experience I had to the Five Guys pub.

The worst burger I’ve ever had, extremely dry and made with very poor-quality ingredients.

Five Guys is always good, a bit pricey, like, very expensive. Yes, but it was solid, so you can't complain. We sat right at the top because it was relaxed. It was also great that they gave you extra fries in your bag. Yes, it was good.

Worst five guy’s experience! Hamburger was tasteless , fries weren’t cooked well. So disappointed

Extremely expensive. We paid 50 euros for 2 burgers with fries and water. For the same price we could have gone somewhere to eat a "normal meal" and not something fast like what this particular shop offers. The burger was a little higher quality than McDonald's. The fries were actually nice and very crispy. The burger, however, was nothing special and we would not choose it again under any circumstances. What disgusted us so much that we got up as we were and left (I don't blame the shop) but there are too many mice in this particular location. We found ourselves at the shop around 9 tonight, these days that we have been in Munich we have walked around it all and we have not seen any mice anywhere. We're not saying they don't exist, but outside of that specific spot it seems like it's their little spot and they're lazy. Completely disgusting. Regardless of what could happen in any other store, the quality doesn't justify the price and we wouldn't choose it again.

In a time where everything is digitalized with technology I Am happy that humble places like this still servers good old hamburger.

It's a regular fast food restaurant, which I personally don't like, but my husband says it has the best hamburgers.

Horrible! Long wait times and cold food for €22. Never again!

Long wait, overpriced, tasteless burger patties, fries thrown soggy into the bag. Nothing to do with Five Guys in the US. Once, and definitely never again.

The burgers are good, but the service is bad because I didn't get the side dishes I ordered. I guess the person who makes the burgers can't read. The price is high and there are leftovers on the tables.

From a beef hamburger that costs €12, I expect that I won't get some weird, watery meat product that tastes of nothing but cardboard. Whether it's takeout or eat-in, everything was packed in a bag. The fries were squashed into a paper cup, and anything that didn't fit was scattered throughout the bag. The value for money is terrible. 2 burgers and 1 fries for €34 without a drink is almost outrageous. Unfortunately, I had to give it one star; Five Guys doesn't deserve a single star.

They got the order wrong and they didn’t even care about it. Food was ok, but in my opinion expensive for what it is. Service is terrible.

Too expensive but also delicious and very satisfying

Very disorganized and unhygienic. The way they put the potatoes in the bag where the food is transported is ridiculous. Regarding the quality of the burger, it was very poor. We ordered mushrooms, onions, tomatoes, lettuce, and pickles. Only one mushroom arrived... very poorly served... Poor quality potatoes. I don't recommend it even if you're hungry.

One of the best burger you can get

Apart from the high price, there's nothing bad to say. If someone wants a good burger, they'll pay a bit more.

Ordered: Vegetarian burger with lots of vegetables and grilled mushrooms Received: Burger with 2 beef patties My bill listed the veggie burger, and the package I received listed the veggie burger; so, of course, I trusted the employees to be able to process my order correctly. A little later, at home, I opened the package, which specifically stated (!) that the veggie burger was available, and was surprised by two greasy beef patties, so tightly covered in cheese that I ended up having to settle for soggy bread with one (1) tomato slice and a quarter of a lettuce leaf. Even if that's all, I can only rate the ambiance as satisfactory; the only positive here was the relatively short wait time. Unfortunately, I couldn't complain to the restaurant by phone, as I was abroad at the time and didn't want to pay extra for a phone call after having just paid €7 for a cold, WRONG burger. To receive a positive review from me, at least the order should be correct, as one would expect from a restaurant.

"Five Guys" claims in its advertisements that their potatoes are never frozen. That's completely idiotic: Nobody freezes potatoes. At most, the fries are frozen or refrigerated. Furthermore, they package them in aluminum foil. Aluminum is toxic. I would never eat there.

Feel overpriced. I came here because of freinds recommendations.

The meat is very dry, the shake is gay, terribly sweet, the potatoes are okay.

Great place. Very tasty and filling.

Just what you'd imagine an American burger joint to look like. Tip: You can opt out of the bread and get salad instead, which is great for me, a carb-watcher.

I think the food there is very good

Food was nice, quick and filling. However, I suppose like any major city, expect it to be expensive per person. Spent about 25 or 26 euro for a burger,fries and a drink. Free roast peanuts were a big win though. 😁

5 euros for tap water, very slow service - tasty burger

Quality ingredients but dissapointing... the meat felt more boiled than grilled (overcrowded grill,low temp) plus the buns and dressing were prepared much in advance thus the end burger consumed just outside the restaurant felt stone cold. Fries SUPER GOOD. Shake very good but AWFUL straw. Super friendly staff!!

Wonderful staff, very helpful, well clear, several stairs though there may have been a lift. I'd be back.

Call me a Marketing Victim, but that was one of the key reasons I went here and my experience ended up being... Mid. Burgers are definitely more "alive" than in more common Fast food chains and foil gives a more Crafty experience to it, however, for the price of one burger you can have a whole set at McDonald's! Also, the place is quite packed and popular amongst youngsters, so before they serve you, your portion can get cold...

Much too expensive, I paid 25€ for a bacon cheeseburger, fries and a drink and half of the vending machines don't work

Convenient location. My friend loved the food. Of course like everyone says, the price is fairly high. Plenty of seating.

Surprisingly, most restaurants in Munich close early. This one was the only spot open late. It was packed, and while the atmosphere was lively, it felt a bit messy, the ice dispenser and ketchup wasn’t working.

I had a terrible experience at this Five Guys in Munich. After eating here, I ended up with food poisoning and was sick the entire day. Very disappointing and definitely not coming back.

I stopped by this place just to grab a drink and ended up paying €4.65 for what was supposed to be a cola. What I got instead was 90% water with just a hint of cola to give it color. Absolutely disappointing and a complete tourist trap.

Great fries and burgers, just as I remember them from the USA

I've been to this place twice now. I'm not a fan of this burger chain, but a relative loves 'five gays'. He loves the style of burgers, the fries, and the fact that you can drink as much as you want for just one drink. So, I got a voucher on my second visit. There were serious communication problems due to the language barrier. Personally, I don't like it there. I'm not enthusiastic about the burgers, and I find loud rock music while eating distracting.

The atmosphere is good~~ It's a decent Five Guys.

In my opinion "overrated" and too expensive for what is offered, but hunger drives it in

What an absolutely disgusting restaurant. Aside from the fact that the prices are simply exorbitant (€25 for a burger with fries and a drink), the food is simply disgusting. The soggy burger is the most carelessly thrown-together piece of inferior meat, bread, and sides I've ever encountered, the fries are dripping with grease in what could only be described as a brown garbage bag, and the restaurant is simply a disgrace. Staring at the dirt and leftover food, I wonder if the Munich Health Department is simply turning a blind eye? Never again!

Food was good, order management was a disaster. I waited half an hour for a burger after they messed up my (and countless other) order(s).

The food itself tasted okay, but nothing special. Some toppings were missing from our order, such as tomatoes. The prices are too high for what you get. The branch had some tables that weren't clean during my visit.

Pleasure in a paper bag. For real.

We were there for the first time and I personally found it too expensive, the burger and the fries were not bad but for the price-performance ratio not the best

I have no idea what to write about this.

Long waiting time, total disorganization.

Fast food that tastes really delicious. I recommend the Canjun fries. Unfortunately, they're a bit on the cheaper side.

The food was very good, as always. Unfortunately, the place was very dirty...

Great for a break or to spend some quality time with friends

A large space divided into three floors, there is room for everyone. The sandwiches and chips reflect the Five Guys quality. Each floor is equipped with a drink dispenser and sauces on the support tables... the prices are a bit high, as in other Five Guys restaurants scattered around Europe.