Five Guys Köln Schildergasse in Köln

Very very good person at the Lobby Zeinab Everything is good the service the atmosphere the food definitely coming back 👍👍👍👍👍

“Delicious food, great service – thanks Zaineb! Gladly again!"

Too expensive for what it is, homemade burger. Beef is flavorless. In addition, I was served a vanilla milkshake even though I had ordered a mango one. The small packets of mayonnaise are expired. Around €40 for 2 people. Apart from the fries which I find are the best fries I have eaten, I don't see what Five Guys has special compared to other fast food restaurants. In short, I feel stuck.

The average staff at the bottom of the stairs makes non-customers pay 1 euro for the toilet. That's not the problem but I don't think it's very legal for an average employee to do this and not in front of the toilets. What do they do with this money? Ashamed.

I entered the restaurant when I went to use the toilet, a staff member stopped me and informed me that I needed to pay one euro to access it.

Food very expensive and cold. Service was ok.

We got a burger and fries from Five guys on Tuesday December 10th, 2024. We usually like the burger very much. We don't eat pork for religious reasons and mentioned three times when ordering that we didn't want bacon. We noticed later when we were eating it that there was bacon in it. We quickly went back and complained. I feel a little sorry and everyone looks at each other questioningly and the receipt has to be checked first. Then comes the question: Do you want a refund or a new burger. A good service would be to refund us the money and still make the burger again to make up for it. Bad service is simply giving the money back and saying goodbye. The employees decided on exactly the second option. If you don't work customer-oriented, you should question your career choice. This also goes to management. How afraid are your employees that they won't be able to offer redress?

Friendly staff and great burgers. Five Guys is and remains my favorite. It was clean and everything was fine.

This was my first time in Five Guys and it was my last time, the conditions are terrible even if the food is good, but you can hardly understand when someone is calling you and the general condition of the restaurant leaves a lot to be desired. So if it's celebrated like that, I'd rather be with the golden seagull.

Great burgers and fries as always. It was on the corner of the main street, so it was very nice to sit there enjoying your food and watching people.

The burgers are ok, the food is definitely not worth the price. The selection of drinks with all the flavors is really great! The preparation was a complete mess, ok there were a lot of orders… When we unpacked the burgers, neither of them had what we ordered in it, a shame...

Food was cold, staff unfriendly

Only the fries used to taste much better

The food is really not good. The burger didn't taste like anything.

Staff nice, fries were OK but there is so much hype about the burger, totally unseasoned meat😔KFC and BK can do better!

It's super expensive and slow compared to burger king OR McDonald's. Furthermore, I wanted to go to the toilet after my meal but an employee asked me for two euros to go to the toilet!

Ate there today Nov 24 with my little one, who was loudly chased away by a foreign employee (he wanted to go to the toilet with the matching toilet door code)... but didn't have a receipt with him.. Incredibly bad and unfriendly staff, we probably won't eat there again...

I find Zeina particularly nice and helpful :)

Strict man at the stairs leading up That question whether you eat here My daughters had ordered and were waiting for the order I went to look for a place and was stopped by this man

Good juice burgers, amazing spicey patos & Orange fanta. Love it! Kind staff and good service.

Not cheap but good burgers and the cajun fries are very good 👍

The staff here are despicable power hungry people who want to disrespect people during Christmas markets. One staff said I could use the toilet, another refused to allow me to. She was Spanish. I will escalate this due to harassment and grabbing of a disabled person in the middle ofa heavy snow to ruin holiday season. She then went and attacked me for taking her photo and ripped my hair

sorry to say- but overrated. Hamburger patty seasoned neutrally to not at all. Tastes like nothing. Fries are okay. but really not worth a visit given the price and hype. View 1st floor is great

Citizen was raw from the inside and had never seen such an unfriendly lady in service.

Good burgers, expensive. Large portions of fries, free peanuts and soft drinks refills.

Hello, the burger was okay. Meat was well fried. You can freely choose topics. It just wasn't immediately clear. Communication when ordering was so-so. Fries were really good. But for the price I don't need it again. I don't want to talk about ambience here. It's just a simple fast food restaurant. Once was enough for me.

Super nice staff and very tasty food. Everything clean and tidy.

I went there yesterday to round off an SBK trip with work colleagues and it tasted damn good. The price-performance ratio was also perfect, so I'd be happy to do it again

What a disgrace!!! We would be there today around 12:30 and ate! At 2:30 p.m. my wife had to go to the toilet and we were stopped by an unfriendly lady and we were denied access to the toilet. She wanted to see a receipt for the order, otherwise we wouldn't be allowed to use the toilet!!! A bottomless impudence! We will never visit this restaurant again!!!

Five Guys is my go-to spot for delicious burgers and fries. The food is consistently great, staffs are friendly and the cozy atmosphere is perfect for grabbing a bite. There’s a staff member named Zeina who I always look forward to talking to every time I am there. She’s kind, polite and super friendly with customers. Highly recommend this place.

There's usually no mistake with these chain burgers. Although local options are worth it when there is time and budget

Getting something to eat late in the evening is not that easy in Cologne either. The Five Guys, who I previously only knew from Minneapolis, arrived right. The system is the same as in the States: you choose a burger, you can also get fries and drinks. The milkshakes are particularly recommended. The service here was also very friendly. The furnishings are spartan.

Very strange cleaning lady who regularly yells at my wife and other customers about why she would go upstairs without a receipt or that the tables outside were only for customers. We are customers but I need the receipt while I'm standing in line for our food. Brash and rude. But the rest of the staff is friendly and the food is great.

Without the nice service we would have left again...

Really strange system You have to order everything individually As a layman you just have sausage with bacon in bread. The Cola Cherry tastes like cheap cherry syrup from Tedi. The bacon might as well have been an old piece of leather. Gladly never again

Zeina served us very lovingly and the service was really great, so her colleagues were top!!! Greetings go out to Zeina❤️

Ziena has been so loving to us The service is top notch, the staff are all lovely, I would always go there

That's nothing with burgers 🍔 and nothing with hot dogs either, just bad

I ordered veggie sandwich. It was awful, no taste. Mushrooms weren’t cooked well. In general, I expected something better since this was their only vegetarian option.

Was there for the first time today and it was nothing special, a simple burger with fries €15.90, without a drink. For the price you can get better somewhere else in a nicer atmosphere. The waiting time was very long even though there was nothing going on

My son's choice. Good burgers, friendly staff, but I recommend sitting on the second floor where it is quieter.

Actually good but way too expensive for fries and burgers 🫰

Very good service, really friendly and helpful Zeina helped us a lot and gave us good advice

The food at Five Guys is tasty, but definitely overpriced for what you get. The burgers are good, but nothing exceptional, and the prices just aren't justified. Plus, the wait takes forever, even if the store isn't full. To be honest, I expected more for the price and the long wait. Three stars because the food is okay, but overall the price-performance ratio is not good.

Very tasty, nice service (seina)

Zena best Serivce and great food as well! 😁

The waitress Zeina was very nice and the service was great, she is great. The food is very tasty

This Five Guys is located right on the pedestrian zone and therefore very central. Unfortunately, during one of my visits, my burger wasn't packaged properly, so it fell apart as soon as I unpacked it. Despite the huge mess, it tasted delicious as expected. On my other visits everything was always fine. The only thing that could be improved is the cleanliness. However, since an enormous number of people come through here every day, it is clear that not everything can always be perfect, especially if the guests do not manage to take their garbage, etc. into the trash can on their own and instead leave everything where they are and quickly leave the restaurant.

Unfortunately the service is really subpar. We ordered 6 burgers. We went through all of her wishes again and asked her if she now had 6 burgers. In the end there were only 4 and the 2 that were ordered were put at the back so that 4 were finished before the last ones even had their burgers. Unfortunately, when we asked if we could put the missing ones forward, they weren't helpful. It's a shame, because it was a cool experience in itself.

Kicking people out based on discrimination!!! The most horrible experience in my entire life in a restaurant. They hired a person to follow you, wherever you go, to yell at people to say the code to the toilet, to yell and ask if you have ordered and when I sat down to wait for my friend for less than 1 minute, she said I can go out. Because I don t have food in front of me. And I said, well, in a couple of mins, when my friend joins me, we can eat together. But no! The most abject people in the world. Disgusted. Never eating here again. Waiting to hear from them. In the meanwhile, this will go all over Tik Tok and all available social media channels.

My daughter and I went there for dinner. Unfortunately some tables were dirty and no one wiped them down. The food was good and ready quickly. The concept of being able to constantly refill your drinks is really great. Unfortunately, it was very difficult to understand the service because of the noise, so there was a slight deduction. But we would go there again :)

The pricing is quite ambitious and raises correspondingly high expectations. The range of drinks is very extensive and can be refilled at any time. The fries are fine and have a distinctive taste due to being fried in peanut oil. The burger, on the other hand, is rather unspectacular and is similar to what you can prepare at home. The meat is cooked through, thin and tastes unremarkable. The buns are simple standard buns. The taste is OK, but not exceptional.

Honestly, the food is disgusting and just tastes like sugar. The bun and meat but also the sauces and goodies. The tomato felt like it was still frozen. An order of 2 burgers and a milkshake to go was put together incorrectly. Guys it's TWO burgers!! TWO, ​​how is this possible? The bun is super soft and bends in every imaginable direction, making it almost impossible to eat because everything falls apart. We don't understand the hype at all!

Great food as always fantastic staff friendly

Well, the burger was pretty good, but the drink was inedible and you can get the fries cheaper and better elsewhere. Unfortunately the price-performance ratio doesn't match...

Five Guys was a major letdown. The food was bland and definitely not worth the price—around €10 per item for something that tasted mediocre at best. The Fanta was so watered down it was almost unrecognizable. The service was practically nonexistent, and the overall atmosphere made me want to leave as quickly as possible. The place had an unpleasant smell, the music was way too loud, and honestly, everything that could go wrong did. I wouldn’t recommend it to anyone.

Good quality but much too small portion for the price paid

You have to go there and see the employee Zean, she is the best, everyone is good but she is the best simply. And everything is clean there and the food tastes great too. You have to check her out

Great food, shop and atmosphere, especially the employee Luis does a great job and is very hospitable

If you dare to go to the toilet before placing your order, you have to leave again. If you don't have to but are hungry, you can go. The burgers are quite good.

Food was very good but a little expensive

The colleague who is responsible for the first floor is simply amazing. The customer is simply you and not them. She had problems with the fact that a friend of mine would also go to the toilet without buying it. (I myself ate for €50). So…. Thank you never again, dear other 5 guys next to dom.

Absolutely overpriced and very greasy. Unmotivated staff. Unfortunately, the guest clientele is also adapted to a fast food restaurant in the city center...

The shop is excellent, the atmosphere and the food are phenomenal. The employees are extremely nice, especially the employee Luis. 10/10

Service was very nice Zena is the best employee, the fries were very good and it tasted very tasty. A raise would have been appropriate. Getting fries for free was very, very great

Because we are students we got fries and drinks for free and the service was super nice. Her name was Zeyna.

Worst shop. Here you are denied access to the toilet!

Nice one! It was just like in the USA. Nice custom burger, Cajun fries and a milk shake. Pre-ordered online, everything was fresh when picked up. There's no comparison to the famous chains, because here you really have something in your hands and the fries are great. It's a mystery to me that you can't get seasoning for fries anywhere, so Five Guys is my first choice for the fries alone. You can't say anything about the price-performance ratio because everything is fresh and individual, but everyone can decide for themselves.

The food was very tasty. Unfortunately, you had to stand at the front the entire waiting time and wait for the respective number to be recited. It was busy and we stood in front of the counter for 30 minutes, which isn't a problem but maybe you could set up a screen like other fast food chains. I had to pay €25 for a burger, fries and a drink. Of course it's good quality but in my opinion it's too much.

Compared to the usual fast food chains, it is even better in terms of quality and taste. But here too you can clearly see that it is only mass-produced goods. The patty was ok, the cheese was probably schablette or something similar. You can't go wrong with the remaining ingredients, although the stalk of the tomatoes hasn't been cut out. The bun wasn't good. Flabby and weak in taste. The fries were actually pretty good. In terms of price, the shop is more likely to be in regions that I know from small burger shops with local ingredients. For a burger + fries (without a drink) over €20 is already steep. Then you have to swallow first. Some effort has been made to create the ambience. But it is and remains a chain fast food restaurant and therefore exudes practically no charm. Service doesn't really exist. You order yourself at the counter, then receive a receipt with your number and get your food yourself as soon as the number is called across the room. After eating, you dispose of your leftovers yourself. Service is then just the quick processing of the order and the lady who takes care of the people who try to get to the toilet practically every 2 minutes - but are not actually customers. They are asked to pay or leave. In summary, better than the usual fast food restaurants, but overall rather weak. There would have been one more star for the food if these high prices hadn't completely destroyed the value for money. A first & last try for me.

The prices on the menu do not include VAT. Therefore the invoice is higher than the prices shown. A "un"type of restaurant that I personally reject. 2. You could hear quite loud music in the restaurant the whole time. I don't know this from other restaurants. 3. When my number was called, I couldn't hear it from where I was sitting. Although the restaurant was relatively empty, no employee spoke to me directly about my order. This could definitely have been done better. The burger was tasty, but didn't justify the high price or weak service. There are better alternatives in Cologne! No repeat for me.

Big confusion due to incorrectly executed order - the order of *one* item almost magically turned into *two* items (with two order numbers), but with extra ingredients and still not even as ordered. Unfortunately, the service hardly spoke any German and the volume didn't help either. Expensive and really strange design. Food was OK, but nothing special.

A man with big eyes and thick eyebrows found me the cleanest drink lid. 🥤 Very nice 😁

Without exception, all of the employees were very, very unfriendly. People were literally whistled at. You can't eat the burger because it falls apart just by looking at it. And all this for almost €50 for two people. Either way, I won't be entering this store again. I also find it confusing that a dog is not even allowed to enter the guest room. Especially since this could only be recognized with a small icon (less than 1 cm in size) on the opening times sign. The only thing that was okay was the Cajun fries.

Had a small cheeseburger with fries. All very tasty. Fresh ingredients. Goods very fresh. Service extremely friendly.

very clean, very friendly staff & super tasty for a fast food restaurant

Just absolute horrible service.

Zeina is the best and nicest employee there is

Were there around 10:30 p.m. Six employees behind the counter, three of them were working and the rest were rum. Tables looked like s.. and in front of the shop it was even worse - no one had the idea to take a rag and clean the tables or collect the rubbish. Very sad but there are other fast food chains.

Place was clean, employees nice and the service was good. I can not complain about anything but the food. Had like 5 ingredients in my burger and it still tasted like nothing. Fries were fine but why would you go to a burger place for the fries. Never again, at least not here.

Very dirty, long black hair in the burger - I got a new burger afterwards, but I lost my appetite, the price/performance ratio wasn't right.

The burger and fries are the best among the fast food restaurants. The bread is the stronge point. The standart size is huge. I liked that you can personalize your burger. You choose you based burger and add the ingredients one by one. This is great for people that always ask for sandwich ingredients to be add, removed or replaced. You can buy a soft drink refil. The burguer is 10 euros. They ofer free peanuts. The diner's atmosphere is not very cozy and has a typical fast food vibe.

Senna is more than just sweetttttttttttttttt

Better than the fafood chain with the capital M and its royal competitor, but unfortunately not as good as the marketing suggests. However, I can positively highlight the possibility of refilling drinks!

I sat down to smoke and then wanted to order a meal from them, but then a woman worker ran up to me and started shouting that this was a private place and you couldn’t sit here, although there were a lot of places here, and of course after that I didn’t want to eat there. I think managers need to reconsider the attitude of employees towards their clients

Fast and friendly service, tasty food

The pigeons are extremely annoying. Many tables are occupied, but no one eats or gets anything, annoying for people who want to eat there.

I would like to thank Ms. Zaina very much for the nice service, her politeness and friendliness with us. Your smile and service made us satisfied and happy 😍, that's why we're always happy to come back. We really liked the really nice service 🤩 Cleanliness is 💯 Top with the delicious milkshake for dessert 😋😋😋

Unfortunately a bit disappointed with the visit. In my opinion, price performance is not right at all. The burger was great, but the fries weren't my thing and the Oreo shake wasn't edible with the included straw. After complaining, I received two Weiher straws but unfortunately that didn't do much good. 2 burgers, 2 fries and two shakes €52. You can get that better elsewhere

What you get here for the money is nothing but a scam

The service was friendly and the food was of the usual Five Guys quality. The toilets very clean.

Very clean shop and the best burgers and fries

Good food, quality products. Service is also good

Zena was too nice, give her a raise

We spontaneously went here for dinner last week. Original American, super friendly and courteous service and many different options that were explained very well. You can taste that fresh ingredients are used here.

I ordered: a burger without mushrooms I got: a burger with mushrooms. Disappointing. 😔

Very good service especially from one of their stuff , Sena.

- mediocre citizens (just okay) - there is no service (selve service) - very simple, toilet code doesn't fit...

Super friendly employee, but the burger was really tasteless and the meat was overcooked. I've never been with such stupid guys

The burgers are juicy and taste good. Freshly prepared and with toppings as desired. The meat is juicy and the burger was still warm. Very good for a fast food burger. Price-wise a bit high. The fries were well salted and sauces could be refilled for free. The milkshake was good. Goes well with fries. The variety of variations allows for a great selection of different burger creations