Five Guys Köln Schildergasse in Köln

Five Guys was a major letdown. The food was bland and definitely not worth the price—around €10 per item for something that tasted mediocre at best. The Fanta was so watered down it was almost unrecognizable. The service was practically nonexistent, and the overall atmosphere made me want to leave as quickly as possible. The place had an unpleasant smell, the music was way too loud, and honestly, everything that could go wrong did. I wouldn’t recommend it to anyone.

Food was good, staff were very nice, but unfortunately almost all tables were dirty...

Great food as always fantastic staff friendly

Well, the burger was pretty good, but the drink was inedible and you can get the fries cheaper and better elsewhere. Unfortunately the price-performance ratio doesn't match...

Good quality but much too small portion for the price paid

You have to go there and see the employee Zean, she is the best, everyone is good but she is the best simply. And everything is clean there and the food tastes great too. You have to check her out

Food was very good but a little expensive

Great food, shop and atmosphere, especially the employee Luis does a great job and is very hospitable

The colleague who is responsible for the first floor is simply amazing. The customer is simply you and not them. She had problems with the fact that a friend of mine would also go to the toilet without buying it. (I myself ate for €50). So…. Thank you never again, dear other 5 guys next to dom.

If you dare to go to the toilet before placing your order, you have to leave again. If you don't have to but are hungry, you can go. The burgers are quite good.

Absolutely overpriced and very greasy. Unmotivated staff. Unfortunately, the guest clientele is also adapted to a fast food restaurant in the city center...

The shop is excellent, the atmosphere and the food are phenomenal. The employees are extremely nice, especially the employee Luis. 10/10

Service was very nice Zena is the best employee, the fries were very good and it tasted very tasty. A raise would have been appropriate. Getting fries for free was very, very great

Because we are students we got fries and drinks for free and the service was super nice. Her name was Zeyna.

Worst shop. Here you are denied access to the toilet!

Nice one! It was just like in the USA. Nice custom burger, Cajun fries and a milk shake. Pre-ordered online, everything was fresh when picked up. There's no comparison to the famous chains, because here you really have something in your hands and the fries are great. It's a mystery to me that you can't get seasoning for fries anywhere, so Five Guys is my first choice for the fries alone. You can't say anything about the price-performance ratio because everything is fresh and individual, but everyone can decide for themselves.

The food was very tasty. Unfortunately, you had to stand at the front the entire waiting time and wait for the respective number to be recited. It was busy and we stood in front of the counter for 30 minutes, which isn't a problem but maybe you could set up a screen like other fast food chains. I had to pay €25 for a burger, fries and a drink. Of course it's good quality but in my opinion it's too much.

Compared to the usual fast food chains, it is even better in terms of quality and taste. But here too you can clearly see that it is only mass-produced goods. The patty was ok, the cheese was probably schablette or something similar. You can't go wrong with the remaining ingredients, although the stalk of the tomatoes hasn't been cut out. The bun wasn't good. Flabby and weak in taste. The fries were actually pretty good. In terms of price, the shop is more likely to be in regions that I know from small burger shops with local ingredients. For a burger + fries (without a drink) over €20 is already steep. Then you have to swallow first. Some effort has been made to create the ambience. But it is and remains a chain fast food restaurant and therefore exudes practically no charm. Service doesn't really exist. You order yourself at the counter, then receive a receipt with your number and get your food yourself as soon as the number is called across the room. After eating, you dispose of your leftovers yourself. Service is then just the quick processing of the order and the lady who takes care of the people who try to get to the toilet practically every 2 minutes - but are not actually customers. They are asked to pay or leave. In summary, better than the usual fast food restaurants, but overall rather weak. There would have been one more star for the food if these high prices hadn't completely destroyed the value for money. A first & last try for me.

The prices on the menu do not include VAT. Therefore the invoice is higher than the prices shown. A "un"type of restaurant that I personally reject. 2. You could hear quite loud music in the restaurant the whole time. I don't know this from other restaurants. 3. When my number was called, I couldn't hear it from where I was sitting. Although the restaurant was relatively empty, no employee spoke to me directly about my order. This could definitely have been done better. The burger was tasty, but didn't justify the high price or weak service. There are better alternatives in Cologne! No repeat for me.

Big confusion due to incorrectly executed order - the order of *one* item almost magically turned into *two* items (with two order numbers), but with extra ingredients and still not even as ordered. Unfortunately, the service hardly spoke any German and the volume didn't help either. Expensive and really strange design. Food was OK, but nothing special.

Without exception, all of the employees were very, very unfriendly. People were literally whistled at. You can't eat the burger because it falls apart just by looking at it. And all this for almost €50 for two people. Either way, I won't be entering this store again. I also find it confusing that a dog is not even allowed to enter the guest room. Especially since this could only be recognized with a small icon (less than 1 cm in size) on the opening times sign. The only thing that was okay was the Cajun fries.

A man with big eyes and thick eyebrows found me the cleanest drink lid. 🥤 Very nice 😁

Had a small cheeseburger with fries. All very tasty. Fresh ingredients. Goods very fresh. Service extremely friendly.

very clean, very friendly staff & super tasty for a fast food restaurant

Just absolute horrible service.

Zeina is the best and nicest employee there is

Were there around 10:30 p.m. Six employees behind the counter, three of them were working and the rest were rum. Tables looked like s.. and in front of the shop it was even worse - no one had the idea to take a rag and clean the tables or collect the rubbish. Very sad but there are other fast food chains.

Place was clean, employees nice and the service was good. I can not complain about anything but the food. Had like 5 ingredients in my burger and it still tasted like nothing. Fries were fine but why would you go to a burger place for the fries. Never again, at least not here.

Very dirty, long black hair in the burger - I got a new burger afterwards, but I lost my appetite, the price/performance ratio wasn't right.

The burger and fries are the best among the fast food restaurants. The bread is the stronge point. The standart size is huge. I liked that you can personalize your burger. You choose you based burger and add the ingredients one by one. This is great for people that always ask for sandwich ingredients to be add, removed or replaced. You can buy a soft drink refil. The burguer is 10 euros. They ofer free peanuts. The diner's atmosphere is not very cozy and has a typical fast food vibe.

Senna is more than just sweetttttttttttttttt

Better than the fafood chain with the capital M and its royal competitor, but unfortunately not as good as the marketing suggests. However, I can positively highlight the possibility of refilling drinks!

I sat down to smoke and then wanted to order a meal from them, but then a woman worker ran up to me and started shouting that this was a private place and you couldn’t sit here, although there were a lot of places here, and of course after that I didn’t want to eat there. I think managers need to reconsider the attitude of employees towards their clients

Fast and friendly service, tasty food

The pigeons are extremely annoying. Many tables are occupied, but no one eats or gets anything, annoying for people who want to eat there.

I would like to thank Ms. Zaina very much for the nice service, her politeness and friendliness with us. Your smile and service made us satisfied and happy 😍, that's why we're always happy to come back. We really liked the really nice service 🤩 Cleanliness is 💯 Top with the delicious milkshake for dessert 😋😋😋

Unfortunately a bit disappointed with the visit. In my opinion, price performance is not right at all. The burger was great, but the fries weren't my thing and the Oreo shake wasn't edible with the included straw. After complaining, I received two Weiher straws but unfortunately that didn't do much good. 2 burgers, 2 fries and two shakes €52. You can get that better elsewhere

Good food, quality products. Service is also good

The service was friendly and the food was of the usual Five Guys quality. The toilets very clean.

Very clean shop and the best burgers and fries

What you get here for the money is nothing but a scam

Zena was too nice, give her a raise

We spontaneously went here for dinner last week. Original American, super friendly and courteous service and many different options that were explained very well. You can taste that fresh ingredients are used here.

I ordered: a burger without mushrooms I got: a burger with mushrooms. Disappointing. 😔

Very good service especially from one of their stuff , Sena.

- mediocre citizens (just okay) - there is no service (selve service) - very simple, toilet code doesn't fit...

Super friendly employee, but the burger was really tasteless and the meat was overcooked. I've never been with such stupid guys

Keep it up, I thought it was really tasty. Takes the Butternut milkshake, but it fills you up really well :) Will be back. Best regards from Bavaria/Lake Constance

The burgers are juicy and taste good. Freshly prepared and with toppings as desired. The meat is juicy and the burger was still warm. Very good for a fast food burger. Price-wise a bit high. The fries were well salted and sauces could be refilled for free. The milkshake was good. Goes well with fries. The variety of variations allows for a great selection of different burger creations

Thanks Zeynep for the extra fries. Super nice service, we felt comfortable at all times

Very, very tasty food and always a great atmosphere. What I like best is that you can always refill the drinks. One employee who was particularly nice was Zaina. She cleaned our table when we were finished and was very friendly.

The burgers may not be cheap but they are really delicious. The fries too. And drinks can be refilled for free at a Coca Cola machine, which probably has more selection than a drinks store. All I have to do is go to the toilet. It's great, but I think it's problematic that it's password protected and the password is only given out when you order.

Lovely experience out of all five guys locations I visited, Toronto branch including . Great with kids and super clean !!! Great customer service and team we were serviced by Zeina who was great with our little one.

Five guys should change their name to 5 robbers! Visited the Cologne Germany outlet while travelling. Ordered a grilled cheese no extra toppings. Small fries and drink for 2 people. Would have to be the worst food I have had in a long time. Grilled cheese sandwich was rubbish. Fries were soggy. To top it off it cost over 33 euro! Approximately $56AUD! What the! Don't go there it is a major rip-off and the owners are getting rich from overpriced rubbish food and service. This would never be tolerated in Australia. Do yourself a favour, walk accross the plaza and buy a McDonald's instead!

For me, Five Guys is the best burger place! and the shakes are awesome

Burger just ok. However, completely listless, poorly trained staff. The drinks machines were completely empty, only a few zero drinks. Of course you won't be told beforehand. And since I'm not allowed to drink sweeteners, €4.10 per ton. Shop also dirty.

At Pride in Cologne today you charge €2 to use the toilet, which I think is really cheeky, but then only providing warm water in the toilets for washing your hands, with no one being able to take a sip in the heat is just sad. Profit comes first... It's a good thing I've never eaten at your place and won't in the future either. Incredible...

There's something of the old American diner style about the tables and chairs. Burgers, hot dogs and sandwiches are completely customizable. It tasted very good and wasn't as expensive as expected. 35€ for hot dog, grilled cheese, a beer and soda until you drop. The selection is huge, around 50 different ones, and refills are free

Betim best Storemanager, thank you.

Absolute disgrace.. Staff rips people off and doesn't give them back their change.. It's not a few cents. I paid a bill of around 43 euros with 50 euros, then he asked me for 3 euros. He then puts the bill in my hand and says (thank you) without any change!!! If you ask them about it, they are rude and rude to intimidate you. I recommend you be a little friendly, treat customers well and have a tip box, you will earn enough money there, instead of rudeness and unfriendliness...

Always love five guys! So this one is also good. There is a lot of room upstairs to sit down as well.

The lady at the sales was very nice. Had bacon sandwich, a cheeseburger and fries. Sandwich was ok (be careful it's in a hamburger bun), burger was good and fries were very soft and extremely salty. Almost all of the tables outside were dirty... For the price there wasn't enough of everything - cleanliness, quality of the fries...

Does what it promises, of course not the best location on Neumarkt.

5 stars for the syrian guy he is so nice

Not recommended. The store is dirty, employees are inattentive and hardly friendly. Prices too high, poorly grilled meat. For 42€ for 2 people you can eat in the best shops in Cologne..

Friendliness is definitely very, very important in this store (at least it was that way today) The food was ok but I think there are much better burger places in Cologne. Anyone who eats outside is approached by beggars every 5 minutes. And unfortunately, cleanliness isn't a priority either. For these prices you can actually ask for a little more. I will definitely not visit this store at this location a second time.

EXCELLENT! Extremely delicious! There was a very, very nice woman in the Five Guys in Cologne who gave the service 5 points! It was also very hygienic, everyone wore hairnets and the toilets were very clean.

Cold, tasteless, mushrooms on a cheeseburger???, little meat, 4 kg of fries if you order little 🤔, but really expensive

Perfect! Large portions of fries and unlimited sauce is the perfect combination.

Food tasted good and fresh. Lots of seating on two floors and outside. Staff very friendly. Thank you.

As you, ladies and gentlemen, can probably easily tell from my name, I have culturally influenced tastes. Nevertheless, I can recommend the milkshake with bacon to all of you. The sensory impressions that the taste buds receive when consuming this milkshake have a creativity-promoting effect (even proven by neurological studies!). Food: Burger great, milkshake great. By far the best fast food chain. Service: Haven't had any problems so far. Always skated smoothly, like figure skaters. Ambience: I have no idea what that is supposed to be. I don't know why you go to a fast food joint, but I personally go there to eat, not to see art interpretations in the wallpaper. 5 stars because the peanuts and potatoes in the way give it a confederate vibe.

I would like to write this comment with disappointment . I went to the ROMANIA-GERMANY football match on Saturday night in the city of Koln, and after the match ended I wanted to go eat something. only that at 00:40 only BURGER KING and FIVE GUYS were open. I want to go to FIVE GUYS for the first time and I wanted to try their food. to my dismay, I was totally shocked by the fact that it was very dirty on the floor and the employees were literally floating through fries. I ordered a bacon burger, a side of fries and a beer. I want to tell you that the potato portita was served in drinking glasses. a portion of potatoes costs €5.20 for 10 slices of potatoes. I counted them all. I paid 5.20 for 10 slices of potatoes. euro. God forgive me! how embarrassing! in addition to paying, I gave the cashier a €100 bill and he gave me a receipt saying that he only received €50 from me. totally false. by the way! for a burger and a beer and for 10 slices of potatoes I paid €21.75. I asked the employee why he did that and he looked at me like I killed him. he started to get angry and turned his back on me. without respect. I attach pictures here. disgusting. I never recommend eating at FIVE GUYS!

Mixed feelings. 🤷 Burger and fries top. I've rarely eaten anything better, especially not at a fast food chain. Now the “but” which unfortunately has to lead to a significant deduction: - Service is zero, you get the food including fries poured into a paper bag and then watch how you get along. Okay for takeaway, but not if you want to eat on site. In addition, the tables were not cleared or cleaned for a long time; someone always had to point it out first. - Price for the fries is completely exorbitant. Yes, they are freshly cut, I definitely read in your answers to other reviews. But do you cut them with golden knives, or what about that would justify paying 5 euros+ for a small (!) fries? It's just potatoes cut into sticks and thrown in fat 😉 - Endless garbage. Admittedly, I have it at other fast food chains too. But aluminum foil? 2024? Seriously people? Conclusion: the burger was beyond any doubt and is worth the money. But with smaller burger roasters I get the same quality with more service and less waste. 20 euros per person for a normal portion of fast food is simply too much, even free refills and free peanuts can't cover that.

It was very, very delicious. You can eat a very good hamburger for an average of 10-13 €. It was really big, filling and delicious. The meat was very juicy and well cooked, the ingredients were fresh. You can buy unlimited drinks by paying an extra 4-5 € for drinks. There is a vending machine for this, where you can mix various drinks and make cocktails. The concept of the burger restaurant is that there are peanut sacks everywhere, so you can go and buy peanuts without paying extra. Hamburger and peanuts make a nice combination.

Very tasty, the milkshake was amazing and so were the burgers. It was the first time here and definitely not the last time, despite it being a bit expensive.

Expensive compared to other restaurants

I paid over 50 euros for 3 burgers and 3 small fries (without drinks). 50 euros without a shred of service, mind you. You stand in line, wait, when you're called, you're allowed to pick up your food - and you realize that everything is packed up "to take away". When I asked astonishedly, I was told in a relatively unfriendly manner (probably not for the first time): “We don’t have any trays.” That’s probably not possible for 50 euros. But you can get really sick when you see that the burgers are all wrapped in aluminum foil. Welcome to the 21st century. Even McDonald's and Burger King have already realized that we have a garbage problem. But at this price here... About food: Well. OK. The burgers don't taste bad, the fries were very inconsequential and nowhere near worth the money. For the price you can easily get a burger of at least the same quality, if not better, but with friendly service at your place, a cozy atmosphere and significantly less trash, in almost every burger shop in the city - there are enough of them. Don't do this to yourself here.

Expensive, there was something tiny crawling in my burger and the quality was rubbish. The fries are OK.

There are two in Cologne, this one is definitely the better one 😁 but just because of the ambience the food is equally good in both and that's really very good! Sit at the top and you'll have a great view

I'm a local and was in the restaurant for the first time. It was quite busy, I guess it took about 15-20 minutes from the time I entered the shop until my burger was ready, which I thought was ok. The cheeseburger bacon tasted good, the bacon was crispy, which you don't get everywhere. Prices are already high, drinks can be refilled for free. It won't be my favorite restaurant but you can do it.

We visited Five Guys in Schildergasse Cologne at 16h55 in the 31.May 2024. That was our first and last time. Reasons: 1.For the Cheese dogs there were no rolls, 2. Had I not reminded the staff, our milkshake would have been missed, 3. My wife's burger was cold and 2 requested toppings were missing, 4. My Cheese dog contained half a sausage about 8cm long, which was cut in half lengthwise, 5. and to top it all, to charge around Euro 9,- for each burger not bigger than around 10cm in diameter is an insult. The fillings in our burgers was rather sparse. We witnessed other customers complaining, but the staff seemed not well prepared to handle complaint.

In short, it's a waste of money to eat here. Prices are not justified. Example: A fries €7.50. For the money, you can eat much better elsewhere, it's just the current hype. Once and never again.

Once and never again. Absolute chaos at the food distribution Extremely loud, no trays Dirty tables Hot dog was really disgusting. Almost 10 euros for a roll with sausage and cheese... really bad.

So bad, I've never experienced that before! The first visit to Five Gys. 1 burger 2 hot dogs 1 water 2 shakes 1 small fries about 50 euros. Given the price, that can only be a good thing, I thought. As soon as we unpacked the food, we took it apart and presented it to us. The fries were lying loose at the bottom of the bag and the hot dog buns were replaced with burger buns without us knowing. Everything looked very muddy and not at all appealing. I've tried fast food quite a bit and I don't have any high expectations here, but this isn't possible! Service was good. We got our money back immediately. Ambience practically non-existent. Never again !!!

The burgers were very tasty and the fries were incredibly good. Perfectly salted and deliciously crispy! You can sit and look out on both levels! This is really a highlight! The employees were very friendly and, despite being busy, always had a smile on their faces.

My burger was completely mashed, fries were cold, my complaint was not addressed. I don't understand why guests go there again. Too expensive for the poor quality.

Very little performance for too much money - plus the wrong ingredients despite individual selection. The concept does not work with incompetent staff.

Huge selection of hamburgers, freely selectable toppings, natural fries some with skin on, which makes them tastier. Hamburgers are prepared in front of you. I saw 14 workers behind the counter there. Excellent in taste. Despite Bürgerking directly opposite, the house was almost full. Sufficient seating available.

I always ask for a plain cheeseburger, and got what I asked for. Wait time wasn't too long. I only docked a star because the Mayo dispenser was empty. There were plenty of staff and it wasn't busy.

I got there and just ordered an Oreo Milkshake. Everything was going quite well since there were few people and they gave me my order right away. I sat at a quiet table while I drank my Oreo Milkshake and read. Suddenly a lady (who seemed to be the manager) approached me abruptly and without any kind of politeness began to tell me if the Milkshake I was having had been ordered there (I also had the ticket next to me, literally in the glass tells you it's "Five Guys"). I showed the lady that I had ordered it here and she just said "Oh, I'm sorry" and turned around to start laughing with her colleagues who were watching absolutely everything. I find everything in very bad taste since I could have done things better if I wanted to check that. Despite that, the Milkshake was good, the only bad thing is the straws, which, since they are not plastic, make it much easier for them to break or for you to not be able to use them.

I don't know how many times it has been already. Every time I come, the drinks are not properly refilled, and even if I ask for them, all I can say is that there is nothing they can do. One of the reasons I come to Five Guys rather than the cheaper Burger King across the street is that I can taste a wide variety of drinks, but without the drinks, I don't even know if there's a reason to come here.

Nice conditions. Even at a late hour

Good tasty meat, the rest leaves much to be desired and is expensive

2 burgers, 1 medium fries and 2 drinks for a total of 50 euros. Sorry but that's really too expensive for fast food. The fries are tasty at first, but unfortunately as they cool down the peanut flavor becomes very dominant. The selection of drinks and the free refills are positive. It's worth it if you sit there for a long time and are very thirsty.

Delicious burgers and great fries. But the prices are really crazy. Paid a whopping 70 euros for 3 cheeseburgers, three fries and 30 drinks. That's really a lot. But it really tasted very good. The shop was very busy and we waited about 10 to 15 minutes for our food.

Always a pleasure to go to a five guys who are unfortunately not very present in France Good quality, I enjoyed it On the other hand, price level... it's like elsewhere, it's completely excessive... €35 for 2 burgers, a small fries and a drink...

Honestly, I absolutely love burgers and Five Guys hits the spot! Super tasty, both the burgers and the fries. The selection of drinks is gigantic and there is something for everyone! It should be noted that this is a more expensive affair, but it is “just” fast food.

Really nice burgers. One complaint is that food is ready somewhat later than I expecting for fast food restaurant.

It was my first time there and I found the prices very steep and extremely expensive. But the burger tastes very tasty and I also like the individual choice of toppings. But expensive fun.

Been there for the first and last time. Food doesn't taste good Hamburger/cheesburger without taste the buns are just soggy fries exactly the same soft not crispy cold. Simply thrown in a bag, completely unprofessional and the prices give you hope for something really good, but you will be disappointed as described. Bye bye 5 guys nope again!