Five Guys Köln Schildergasse in Köln

Citizen was raw from the inside and had never seen such an unfriendly lady in service.

Good burgers, expensive. Large portions of fries, free peanuts and soft drinks refills.

Hello, the burger was okay. Meat was well fried. You can freely choose topics. It just wasn't immediately clear. Communication when ordering was so-so. Fries were really good. But for the price I don't need it again. I don't want to talk about ambience here. It's just a simple fast food restaurant. Once was enough for me.

Super nice staff and very tasty food. Everything clean and tidy.

I went there yesterday to round off an SBK trip with work colleagues and it tasted damn good. The price-performance ratio was also perfect, so I'd be happy to do it again

Five Guys is my go-to spot for delicious burgers and fries. The food is consistently great, staffs are friendly and the cozy atmosphere is perfect for grabbing a bite. There’s a staff member named Zeina who I always look forward to talking to every time I am there. She’s kind, polite and super friendly with customers. Highly recommend this place.

What a disgrace!!! We would be there today around 12:30 and ate! At 2:30 p.m. my wife had to go to the toilet and we were stopped by an unfriendly lady and we were denied access to the toilet. She wanted to see a receipt for the order, otherwise we wouldn't be allowed to use the toilet!!! A bottomless impudence! We will never visit this restaurant again!!!

There's usually no mistake with these chain burgers. Although local options are worth it when there is time and budget

Getting something to eat late in the evening is not that easy in Cologne either. The Five Guys, who I previously only knew from Minneapolis, arrived right. The system is the same as in the States: you choose a burger, you can also get fries and drinks. The milkshakes are particularly recommended. The service here was also very friendly. The furnishings are spartan.

Without the nice service we would have left again...

Very strange cleaning lady who regularly yells at my wife and other customers about why she would go upstairs without a receipt or that the tables outside were only for customers. We are customers but I need the receipt while I'm standing in line for our food. Brash and rude. But the rest of the staff is friendly and the food is great.

Really strange system You have to order everything individually As a layman you just have sausage with bacon in bread. The Cola Cherry tastes like cheap cherry syrup from Tedi. The bacon might as well have been an old piece of leather. Gladly never again

Zeina served us very lovingly and the service was really great, so her colleagues were top!!! Greetings go out to Zeina❤️

Ziena has been so loving to us The service is top notch, the staff are all lovely, I would always go there

That's nothing with burgers 🍔 and nothing with hot dogs either, just bad

I ordered veggie sandwich. It was awful, no taste. Mushrooms weren’t cooked well. In general, I expected something better since this was their only vegetarian option.

Was there for the first time today and it was nothing special, a simple burger with fries €15.90, without a drink. For the price you can get better somewhere else in a nicer atmosphere. The waiting time was very long even though there was nothing going on

Actually good but way too expensive for fries and burgers 🫰

My son's choice. Good burgers, friendly staff, but I recommend sitting on the second floor where it is quieter.

Very good service, really friendly and helpful Zeina helped us a lot and gave us good advice

Very tasty, nice service (seina)

The food at Five Guys is tasty, but definitely overpriced for what you get. The burgers are good, but nothing exceptional, and the prices just aren't justified. Plus, the wait takes forever, even if the store isn't full. To be honest, I expected more for the price and the long wait. Three stars because the food is okay, but overall the price-performance ratio is not good.

The waitress Zeina was very nice and the service was great, she is great. The food is very tasty

This Five Guys is located right on the pedestrian zone and therefore very central. Unfortunately, during one of my visits, my burger wasn't packaged properly, so it fell apart as soon as I unpacked it. Despite the huge mess, it tasted delicious as expected. On my other visits everything was always fine. The only thing that could be improved is the cleanliness. However, since an enormous number of people come through here every day, it is clear that not everything can always be perfect, especially if the guests do not manage to take their garbage, etc. into the trash can on their own and instead leave everything where they are and quickly leave the restaurant.

Zena best Serivce and great food as well! 😁

Unfortunately the service is really subpar. We ordered 6 burgers. We went through all of her wishes again and asked her if she now had 6 burgers. In the end there were only 4 and the 2 that were ordered were put at the back so that 4 were finished before the last ones even had their burgers. Unfortunately, when we asked if we could put the missing ones forward, they weren't helpful. It's a shame, because it was a cool experience in itself.

Kicking people out based on discrimination!!! The most horrible experience in my entire life in a restaurant. They hired a person to follow you, wherever you go, to yell at people to say the code to the toilet, to yell and ask if you have ordered and when I sat down to wait for my friend for less than 1 minute, she said I can go out. Because I don t have food in front of me. And I said, well, in a couple of mins, when my friend joins me, we can eat together. But no! The most abject people in the world. Disgusted. Never eating here again. Waiting to hear from them. In the meanwhile, this will go all over Tik Tok and all available social media channels.

My daughter and I went there for dinner. Unfortunately some tables were dirty and no one wiped them down. The food was good and ready quickly. The concept of being able to constantly refill your drinks is really great. Unfortunately, it was very difficult to understand the service because of the noise, so there was a slight deduction. But we would go there again :)

Honestly, the food is disgusting and just tastes like sugar. The bun and meat but also the sauces and goodies. The tomato felt like it was still frozen. An order of 2 burgers and a milkshake to go was put together incorrectly. Guys it's TWO burgers!! TWO, ​​how is this possible? The bun is super soft and bends in every imaginable direction, making it almost impossible to eat because everything falls apart. We don't understand the hype at all!

The pricing is quite ambitious and raises correspondingly high expectations. The range of drinks is very extensive and can be refilled at any time. The fries are fine and have a distinctive taste due to being fried in peanut oil. The burger, on the other hand, is rather unspectacular and is similar to what you can prepare at home. The meat is cooked through, thin and tastes unremarkable. The buns are simple standard buns. The taste is OK, but not exceptional.

Five Guys was a major letdown. The food was bland and definitely not worth the price—around €10 per item for something that tasted mediocre at best. The Fanta was so watered down it was almost unrecognizable. The service was practically nonexistent, and the overall atmosphere made me want to leave as quickly as possible. The place had an unpleasant smell, the music was way too loud, and honestly, everything that could go wrong did. I wouldn’t recommend it to anyone.

Great food as always fantastic staff friendly

Well, the burger was pretty good, but the drink was inedible and you can get the fries cheaper and better elsewhere. Unfortunately the price-performance ratio doesn't match...

Good quality but much too small portion for the price paid

You have to go there and see the employee Zean, she is the best, everyone is good but she is the best simply. And everything is clean there and the food tastes great too. You have to check her out

If you dare to go to the toilet before placing your order, you have to leave again. If you don't have to but are hungry, you can go. The burgers are quite good.

Great food, shop and atmosphere, especially the employee Luis does a great job and is very hospitable

The colleague who is responsible for the first floor is simply amazing. The customer is simply you and not them. She had problems with the fact that a friend of mine would also go to the toilet without buying it. (I myself ate for €50). So…. Thank you never again, dear other 5 guys next to dom.

Food was very good but a little expensive

The shop is excellent, the atmosphere and the food are phenomenal. The employees are extremely nice, especially the employee Luis. 10/10

Absolutely overpriced and very greasy. Unmotivated staff. Unfortunately, the guest clientele is also adapted to a fast food restaurant in the city center...

Because we are students we got fries and drinks for free and the service was super nice. Her name was Zeyna.

Service was very nice Zena is the best employee, the fries were very good and it tasted very tasty. A raise would have been appropriate. Getting fries for free was very, very great

Worst shop. Here you are denied access to the toilet!

Nice one! It was just like in the USA. Nice custom burger, Cajun fries and a milk shake. Pre-ordered online, everything was fresh when picked up. There's no comparison to the famous chains, because here you really have something in your hands and the fries are great. It's a mystery to me that you can't get seasoning for fries anywhere, so Five Guys is my first choice for the fries alone. You can't say anything about the price-performance ratio because everything is fresh and individual, but everyone can decide for themselves.

Compared to the usual fast food chains, it is even better in terms of quality and taste. But here too you can clearly see that it is only mass-produced goods. The patty was ok, the cheese was probably schablette or something similar. You can't go wrong with the remaining ingredients, although the stalk of the tomatoes hasn't been cut out. The bun wasn't good. Flabby and weak in taste. The fries were actually pretty good. In terms of price, the shop is more likely to be in regions that I know from small burger shops with local ingredients. For a burger + fries (without a drink) over €20 is already steep. Then you have to swallow first. Some effort has been made to create the ambience. But it is and remains a chain fast food restaurant and therefore exudes practically no charm. Service doesn't really exist. You order yourself at the counter, then receive a receipt with your number and get your food yourself as soon as the number is called across the room. After eating, you dispose of your leftovers yourself. Service is then just the quick processing of the order and the lady who takes care of the people who try to get to the toilet practically every 2 minutes - but are not actually customers. They are asked to pay or leave. In summary, better than the usual fast food restaurants, but overall rather weak. There would have been one more star for the food if these high prices hadn't completely destroyed the value for money. A first & last try for me.

The food was very tasty. Unfortunately, you had to stand at the front the entire waiting time and wait for the respective number to be recited. It was busy and we stood in front of the counter for 30 minutes, which isn't a problem but maybe you could set up a screen like other fast food chains. I had to pay €25 for a burger, fries and a drink. Of course it's good quality but in my opinion it's too much.

The prices on the menu do not include VAT. Therefore the invoice is higher than the prices shown. A "un"type of restaurant that I personally reject. 2. You could hear quite loud music in the restaurant the whole time. I don't know this from other restaurants. 3. When my number was called, I couldn't hear it from where I was sitting. Although the restaurant was relatively empty, no employee spoke to me directly about my order. This could definitely have been done better. The burger was tasty, but didn't justify the high price or weak service. There are better alternatives in Cologne! No repeat for me.

Big confusion due to incorrectly executed order - the order of *one* item almost magically turned into *two* items (with two order numbers), but with extra ingredients and still not even as ordered. Unfortunately, the service hardly spoke any German and the volume didn't help either. Expensive and really strange design. Food was OK, but nothing special.

Without exception, all of the employees were very, very unfriendly. People were literally whistled at. You can't eat the burger because it falls apart just by looking at it. And all this for almost €50 for two people. Either way, I won't be entering this store again. I also find it confusing that a dog is not even allowed to enter the guest room. Especially since this could only be recognized with a small icon (less than 1 cm in size) on the opening times sign. The only thing that was okay was the Cajun fries.

A man with big eyes and thick eyebrows found me the cleanest drink lid. 🥤 Very nice 😁

very clean, very friendly staff & super tasty for a fast food restaurant

Had a small cheeseburger with fries. All very tasty. Fresh ingredients. Goods very fresh. Service extremely friendly.

Just absolute horrible service.

Zeina is the best and nicest employee there is

Were there around 10:30 p.m. Six employees behind the counter, three of them were working and the rest were rum. Tables looked like s.. and in front of the shop it was even worse - no one had the idea to take a rag and clean the tables or collect the rubbish. Very sad but there are other fast food chains.

Very dirty, long black hair in the burger - I got a new burger afterwards, but I lost my appetite, the price/performance ratio wasn't right.

Place was clean, employees nice and the service was good. I can not complain about anything but the food. Had like 5 ingredients in my burger and it still tasted like nothing. Fries were fine but why would you go to a burger place for the fries. Never again, at least not here.

The burger and fries are the best among the fast food restaurants. The bread is the stronge point. The standart size is huge. I liked that you can personalize your burger. You choose you based burger and add the ingredients one by one. This is great for people that always ask for sandwich ingredients to be add, removed or replaced. You can buy a soft drink refil. The burguer is 10 euros. They ofer free peanuts. The diner's atmosphere is not very cozy and has a typical fast food vibe.

Senna is more than just sweetttttttttttttttt

Better than the fafood chain with the capital M and its royal competitor, but unfortunately not as good as the marketing suggests. However, I can positively highlight the possibility of refilling drinks!

I sat down to smoke and then wanted to order a meal from them, but then a woman worker ran up to me and started shouting that this was a private place and you couldn’t sit here, although there were a lot of places here, and of course after that I didn’t want to eat there. I think managers need to reconsider the attitude of employees towards their clients

Fast and friendly service, tasty food

The pigeons are extremely annoying. Many tables are occupied, but no one eats or gets anything, annoying for people who want to eat there.

I would like to thank Ms. Zaina very much for the nice service, her politeness and friendliness with us. Your smile and service made us satisfied and happy 😍, that's why we're always happy to come back. We really liked the really nice service 🤩 Cleanliness is 💯 Top with the delicious milkshake for dessert 😋😋😋

Unfortunately a bit disappointed with the visit. In my opinion, price performance is not right at all. The burger was great, but the fries weren't my thing and the Oreo shake wasn't edible with the included straw. After complaining, I received two Weiher straws but unfortunately that didn't do much good. 2 burgers, 2 fries and two shakes €52. You can get that better elsewhere

Good food, quality products. Service is also good

The service was friendly and the food was of the usual Five Guys quality. The toilets very clean.

Very clean shop and the best burgers and fries

What you get here for the money is nothing but a scam

Zena was too nice, give her a raise

We spontaneously went here for dinner last week. Original American, super friendly and courteous service and many different options that were explained very well. You can taste that fresh ingredients are used here.

I ordered: a burger without mushrooms I got: a burger with mushrooms. Disappointing. 😔

Very good service especially from one of their stuff , Sena.

- mediocre citizens (just okay) - there is no service (selve service) - very simple, toilet code doesn't fit...

Super friendly employee, but the burger was really tasteless and the meat was overcooked. I've never been with such stupid guys

The burgers are juicy and taste good. Freshly prepared and with toppings as desired. The meat is juicy and the burger was still warm. Very good for a fast food burger. Price-wise a bit high. The fries were well salted and sauces could be refilled for free. The milkshake was good. Goes well with fries. The variety of variations allows for a great selection of different burger creations

Keep it up, I thought it was really tasty. Takes the Butternut milkshake, but it fills you up really well :) Will be back. Best regards from Bavaria/Lake Constance

Thanks Zeynep for the extra fries. Super nice service, we felt comfortable at all times

Very, very tasty food and always a great atmosphere. What I like best is that you can always refill the drinks. One employee who was particularly nice was Zaina. She cleaned our table when we were finished and was very friendly.

The burgers may not be cheap but they are really delicious. The fries too. And drinks can be refilled for free at a Coca Cola machine, which probably has more selection than a drinks store. All I have to do is go to the toilet. It's great, but I think it's problematic that it's password protected and the password is only given out when you order.

Lovely experience out of all five guys locations I visited, Toronto branch including . Great with kids and super clean !!! Great customer service and team we were serviced by Zeina who was great with our little one.

¡Cinco tipos deberían cambiar su nombre a cinco ladrones! Visitó el punto de venta de Colonia Alemania mientras viajaba. Pedí un queso a la parrilla sin ingredientes adicionales. Papas fritas pequeñas y bebida para 2 personas. Tendría que ser la peor comida que he tenido en mucho tiempo. El sándwich de queso a la parrilla era basura. Las papas estaban empapadas. ¡Para colmo costó más de 33 euros! Aproximadamente $ 56 AUD! ¡Qué diablos! No vaya allí es una estafa importante - y los propietarios se están haciendo ricos de la comida y el servicio de basura sobrecaro. Esto nunca sería tolerado en Australia. Hazte un favor, cruza la plaza y compra un McDonald's.

For me, Five Guys is the best burger place! and the shakes are awesome

Burger just ok. However, completely listless, poorly trained staff. The drinks machines were completely empty, only a few zero drinks. Of course you won't be told beforehand. And since I'm not allowed to drink sweeteners, €4.10 per ton. Shop also dirty.

At Pride in Cologne today you charge €2 to use the toilet, which I think is really cheeky, but then only providing warm water in the toilets for washing your hands, with no one being able to take a sip in the heat is just sad. Profit comes first... It's a good thing I've never eaten at your place and won't in the future either. Incredible...

There's something of the old American diner style about the tables and chairs. Burgers, hot dogs and sandwiches are completely customizable. It tasted very good and wasn't as expensive as expected. 35€ for hot dog, grilled cheese, a beer and soda until you drop. The selection is huge, around 50 different ones, and refills are free

Betim best Storemanager, thank you.

Absolute disgrace.. Staff rips people off and doesn't give them back their change.. It's not a few cents. I paid a bill of around 43 euros with 50 euros, then he asked me for 3 euros. He then puts the bill in my hand and says (thank you) without any change!!! If you ask them about it, they are rude and rude to intimidate you. I recommend you be a little friendly, treat customers well and have a tip box, you will earn enough money there, instead of rudeness and unfriendliness...

Always love five guys! So this one is also good. There is a lot of room upstairs to sit down as well.

The lady at the sales was very nice. Had bacon sandwich, a cheeseburger and fries. Sandwich was ok (be careful it's in a hamburger bun), burger was good and fries were very soft and extremely salty. Almost all of the tables outside were dirty... For the price there wasn't enough of everything - cleanliness, quality of the fries...

Does what it promises, of course not the best location on Neumarkt.

5 stars for the syrian guy he is so nice

Not recommended. The store is dirty, employees are inattentive and hardly friendly. Prices too high, poorly grilled meat. For 42€ for 2 people you can eat in the best shops in Cologne..

Friendliness is definitely very, very important in this store (at least it was that way today) The food was ok but I think there are much better burger places in Cologne. Anyone who eats outside is approached by beggars every 5 minutes. And unfortunately, cleanliness isn't a priority either. For these prices you can actually ask for a little more. I will definitely not visit this store at this location a second time.

EXCELLENT! Extremely delicious! There was a very, very nice woman in the Five Guys in Cologne who gave the service 5 points! It was also very hygienic, everyone wore hairnets and the toilets were very clean.

Cold, tasteless, mushrooms on a cheeseburger???, little meat, 4 kg of fries if you order little 🤔, but really expensive

Perfect! Large portions of fries and unlimited sauce is the perfect combination.

Food tasted good and fresh. Lots of seating on two floors and outside. Staff very friendly. Thank you.

As you, ladies and gentlemen, can probably easily tell from my name, I have culturally influenced tastes. Nevertheless, I can recommend the milkshake with bacon to all of you. The sensory impressions that the taste buds receive when consuming this milkshake have a creativity-promoting effect (even proven by neurological studies!). Food: Burger great, milkshake great. By far the best fast food chain. Service: Haven't had any problems so far. Always skated smoothly, like figure skaters. Ambience: I have no idea what that is supposed to be. I don't know why you go to a fast food joint, but I personally go there to eat, not to see art interpretations in the wallpaper. 5 stars because the peanuts and potatoes in the way give it a confederate vibe.