Five Guys Köln Schanzenstr. in Köln

Five Guys is always delicious 😋

They had no time for the customers. Meat comes out bit red and the burger was weird. But it was good...not perfect.

Extreme expensive for the quality and quantity...is not worth it...service with out experience.....a little catastrophic...

Nice, delicious but to expensive

Super friendly and helpful staff. Very flexible and responsive to personal requests

The best team, the best hamburger 🍔

The staff was very friendly and the food was delicious!

Delicious burgers, unfortunately borderline expensive.

I was often in the USA and waited years for this store to come to us in Europe. There are no more authentic burgers, this is exactly how burgers should taste. Everything else is a cheap copy...

The burger was OK (but I'm by no means satisfied - despite being freshly prepared, the burger was lukewarm). The service was - except for the cashier - more than modest. After paying almost 60€ for 3 burgers with fries and 2 drinks, there was neither a bon appetit nor a goodbye from the staff (we politely said goodbye, zero response - there were no other guests present). Short and sweet: Thank you, I won't be coming back.

I was served in a friendly and helpful manner, but was cheated when checking out. I paid by card and although I saw the green tick on the display, the service person said that the booking had not been carried out. So I had to swipe the card again. And now I'm home I see that it was debited twice. With a burger and drink for 16.90 euros, that's really too much for me for 33.80 euros because of the double booking. Since I'm in transit, I can't go back to the branch to clarify this. I hope you find a solution for this. As evidence, I not only have the booking on the account, but also the receipts that prove it. I didn't look at it in the store or while eating, I just noticed it at home. I ask for a refund of the overpaid 16.90 euros.

The food was alright good once we left, the service was friendly but unbothered by the complaints with wrongly made burgers or the smell inside, that potent smell of dirty filthy sewage inside the restaurant was so off putting that we took our food and fled the premises...

I had burgers here with two colleagues 3 days ago and all three of us really upset our stomachs afterwards! One of us still has nausea today. I definitely can't recommend this store! We were very disappointed and the prices for such a thing are a rip off.

As with every Five Guys, the food was good and tasty! The price is high but I think it's still just within the range... but the waiting time was too long. We waited over 20 minutes and it wasn't that crowded.

The fries are really really good and tasty. Unfortunately the burger was overpriced. The packaging in aluminum foil is also not good for him. Doesn't look visually appealing when you unwrap it. I had imagined something different when I thought of a vegetarian sandwich. In any case, I don't expect a burger bun to be a sandwich. The vegetables were practically unseasoned. Should you have ordered extra sauce? In any case, there was no corresponding information from the service staff. It's a shame, we had hoped for more.

We were there the day before yesterday and ordered a burger and fries. We were greeted by a woman named Zeina who greeted us in a friendly and smiling manner.

one of the delicious burger spot and friendly service!! Delicious sweetrr...

The food is very tasty! I went there multiple times and indeed its a good place to go with friends. My friends and me enjoyed a lot .

Amazing customer service especially from ashly,she was very helpfull

Perfect ambience and friendly service. Had a delicious meal.

Service is fast and friendly, making it a great spot for a quick meal.

Tastey food with good customer support

I’m totally satisfied.Food was amazing. Especially cheeseburgers

The food is expensive for one person. It would be nice if they offered a meal option for a reduced price

Really inexpensive and really good. I had the vegan sandwich just to have something not too heavy on my stomach. If I go back to Cologne I will definitely stay there again.

Unfortunately, the store has gone extremely slack. Been there again for a year and have to say.... The food is extremely overpriced, the portions are far too small for the price. The fries were totally over salted and were in the bag. The cheeseburger is sticky and not far from McDonald's taste neutrality. My friend's order was initially forgotten. The tables were all sticky, when we asked for someone to wipe the tables it was confirmed but no one ever came. The only bright spot was the milkshake, which was really very good. Overall, there is an absolute mismatch between standards (the signs in the store are a joke), taste and price. Then it's better to go to McDonald's because at least the special burgers taste good and cost less.

Thanks for finding and keeping my bag - ❣️🌈 Burgers and fries, unbeatable as always, at least for me - fresh ingredients, lots of ingredients... fries fried in peanut oil 👍🏻you can taste it

The fries were so salty that you had to think they were made specially

Five Guys offers fresh, customizable burgers with quality ingredients that are always juicy and well prepared. The hand-cut fries are plentiful and tasty, and there are plenty of complimentary toppings to choose from. The atmosphere is relaxed and the service is friendly, but the prices are higher than other fast food chains. Nevertheless, the quality is impressive, making Five Guys a good choice for burger lovers.

Habe mir einen Cheeseburger bestellt und einen Fischbürger bekommen, Ganzer Laden voll mit Fischköpfen,noch nie so etwas erlebt

Ordering burgers according to your own taste is a nice thing 😉👍 We received our order very quickly 👏 as this location is not very crowded yet.

So we've already been to five guys in several cities in Germany or the USA. Unfortunately, the burger collapses completely and doesn't taste like it usually does. It's a shame. The fries were just not tasty and cold.

Burgers for fast food very tasty and freshly made. Unfortunately, the tables are often very dirty. The price is quite high but the quality is good

I think they don't add the extra/right portions of fries any longer

Simply disgusting. I bought a cheeseburger from there and I had stomach problems that I've never had in my life. Save the money and go get food somewhere else🤢🤮

We had to wait half an hour for a rather mediocre burger. I personally don't have to have it!!!

Somehow every Five Guys is equally good. The location was generally better here than anywhere else. Shakes are delicious as always, as are the burgers. Expensive too but that's the same in every Five Guys

Doesn't get any better, burgers juicy af.

Great food and great ambience! The employees were very nice. Always happy and a clear recommendation!

I've been to different branches and this is still the best for me. The food arrives warm/hot and the service is always friendly. I left my wallet behind during my last visit, it was immediately secured and I was able to pick it up without any problems.

The burgers were great, small fries are enough for 2 and are also very tasty. The service was super friendly and explained the “system”. The free peanuts for the waiting time were also great. The only thing is the drinks, which were unfortunately a bit watered down and therefore tasteless. On the other hand, you can refill unlimitedly. We will be back! 4.5 stars is not possible, hence 5/5. :)

It was very tasty, super clean and the service was very friendly. Gladly again

I would like a cheeseburger... "Please tell me what you want on it" Nothing special, just a cheeseburger... "I don't know what a cheeseburger is, tell me what you want on it" Sorry but I don't have one In the mood for it... At some point we had something that was roughly close to a cheeseburger. The toilet smelled so much like chlorine that almost everything came up. Disgusting! Sorry, but there are also disinfectants with a citrus smell

Rude staff! Almost got a cold burger and the Indian manager with glasses wanted to tell me that it was normal. All our people will never go there again

Really delicious burgers & fries made from unpeeled potatoes

I love the burgers and this branch! Everything always tastes 10/10, the employees are so friendly and the branch is large and clean. I recommend the Little Cheeseburger, it's perfect and doesn't have too much meat.

Our favorite branch. There is usually less going on here than in the city centers of Cologne and Düsseldorf.

Extremely expensive and overhyped... nothing more. For the money paid, the food is of inferior quality, the patty is far dry and falls apart like a crumbling biscuit, not a bit of meat juice..definitely frozen goods. The toppings turn the burger into a massive mess. The fries would be the best if they weren't saltier than the Dead Sea. Obama reached into the toilet and apparently thinks the burger is so great😂😂😂

Mr. Calogero served me very well, gave me recommendations (when asked) and took very good care of my order. A very nice young man! As a guest you can only thank him, he does his job wonderfully.

Very friendly staff the 2 were the best well served, served quickly and no problems would recommend ordering from the 2!

Very good service from the employees, the manager has no idea what to do.

I was very happy with my meal, the staff were extremely friendly and served me quickly. The price may be a little more expensive than other local restaurants, but it is worth the price. The burger was a 10/10; The fries were delicious and were put in a large quantity in the packaging and therefore an 11/10 and the drink was also good as it corresponded to the uniform sizes. I will come back and can only recommend it. PS: I love you Jamie❤️

Amazing place and crew, with delicious food!!

very, very good food, very clean shop & super super friendly staff! gladly again :)

Hi guys, if you want to eat decent burgers, go somewhere else. Price performance, not right front and back.

A fast food restaurant that tempts with delicious burgers. They are good and better than other well-known burger restaurants. However, it is very expensive. Paid almost €50 for 2 burgers with fries and a drink. For us it was a unique experience

First time at FIVE Guys. Hamburger ok, fries not good: limp and greasy. Solid prices. Very long wait. I know a large chain that does this better.....

Best shop❤️ All the employees are really very nice and, above all, they always give you a warm welcome... I don't remember exactly what one of my colleagues' names are, but I think it was Berkan or something like that, the boy has so much potential and is really such a kind person. If you see it, thank you that people like you still exist🙏🏽

Best Five Guys store I've been to, very positive and warm staff! :)

Outrageously expensive and it tastes worse than any frozen meal. Grilled Cheese is 2 slices of burger buns with a touch of cheese in between for €7… Thank you once and never again 🤢

Uncomfortable, dirty and long waiting times... Unfortunately the veggie sandwich was just a soggy affair... the fries were ok. But unfortunately overpriced for the small portion. I won't come back.

The better Five Guys in Cologne

Still the best American burgers you can buy plus the delicious shakes. My kids and I love it!

Waiting time is far too long, the waiting area is confusing, prices are very high for the size of the portions.

Pascal gets an expired burger?!?🥺🥰😝💪🏼😡❤️

Very disappointed…😔 We had lunch there on April 19th, 2024 because we liked going there before (about a year ago). The burgers used to be delicious and we liked the concept. The big disappointment came on April 19, 2024. The taste of the burgers was a lot less, the fries were good, but the drinks were obviously full of fizz. It doesn't work at all! Crisis or not, the latter is fraud! We would have preferred to pay for the drinks and drink it straight. A real shame! ☹️

I do not know where to start.. First we got the wrong pizza but no wonder if you don't write down the information. Then at the end I had to discuss that I didn't want to pay for the wrong pizza. The service and ambience was so bad, but the pizza itself was okay. I still wished for better service.

I just wanted to go to the toilet and was told that it was only for guests, which I can fully understand given the high number of guests, but then I took the chance straight away and ordered a burger, it was very tasty and everything was in good time

Best citizens ever, unfortunately the pistachio milkshake is no longer available. Otherwise it was another experience.

Some kind of wannabe Rambo employee keeps shouting that the toilet is only for guests and is absolutely rude to paying customers. The fries taste like garden hose.

Despite the high number of visitors in the restaurant, we received our order quickly. The service was very good and the staff was friendly. The food tasted fresh and we were full. I can only recommend!

Yes, it is a little more expensive. But the burger also tastes much better than at other burger shops. Everything is made directly with daily fresh ingredients and you can tell that straight away. The people who give negative reviews here do so mainly because they feel like they're still hoping to get something quick to eat 30 minutes before a concert. That's really naive.

It's not worth it. Eternal waiting times, you can celebrate your next birthday in the queue. You have to pay in advance, after more than an hour in the queue I understood why, because otherwise everyone would leave.

Been waiting for more than an hour for one sandwich and some fries 🫠

Good quality, at the upper price level.

I had to wait over 20 minutes for a cheeseburger. Ok, it's freshly prepared but fast food is supposed to be quick. Ultimately the burger is entered. The vegetables etc. are already prepared, like at Mces😉Burgers ok, but if you look at the price (12€) the price-performance ratio is really bad. For $10 I've had much better burgers.

The store is the last place you want to go to the toilet because you have to buy something first then the toilets don't have toilet paper and they are friendly and I'm really angry

I give three stars mainly because of the fries, which I actually found very good, crispy and well seasoned, although in this case the spicy wasn't as spicy as expected :-). The service is actually not a service, but similar to Subways, you order a little at the checkout and you get a number. Nevertheless, special requests were taken into account that were not included on the normal menu, which I thought was great. I had a cheese dog which I unfortunately didn't think was OK for the price, the sausage was quite bland and the overall taste was OK, unfortunately nothing more. A friend of mine had a BLT sandwich and it's actually just a pile of bacon in a burger bun with a little lettuce and a slice of tomato. Of course it's debatable, but it was definitely not what was expected. But if you like bacon you will definitely love this :-)

In terms of the quality of the food, I give it 5 stars. Unfortunately, we were there on a Saturday evening around 6 p.m. and the line of people stretched all the way to the shop door. In total it took 70 minutes from ordering to delivery! Way too long !! The guys at the counter had complete chaos and the Lieferandos and Uber Eaters also jumped in there. Ergo... If you want to go to E-Werk or Palladium on Saturday evening, you should make sandwiches and take them with you. Then you don't have so much stress before the event 😉 P.S Thanks Five Guys for the great peanuts 👍

Only goes in when there's nothing going on. Waited over 1 hour for a burger. But the burger was delicious. A pity...

Great, was there with Emo. Fries good, everything good, the drinks machines offer so many types of cola that I didn't even know existed.

Yesterday, out of sheer desperation, I tried to get something to eat before a concert. Unfortunately, 200 other people also had the same idea. Everywhere else it was completely overcrowded. Prices are ok if the performance was right. We waited a whopping over an hour for food!!! You have to say something like this when ordering. The staff was completely uncoordinated and overwhelmed. It looked like a mess in the store and nothing was cleaned. Then over-salted, burnt junk fries and a cold burger... for 17 euros. Then I missed the beginning of the concert. Thank you very much 5 Guys for nothing

Once and never again Citizens would like to have it for €11.95 Plus a small fries for €4.95 which is served in a 150ml cup was ordered and unfortunately eaten. 30 minutes later I had dessert and I had a really bad stomach ache with diarrhea!!!

Perfect burgers according to your wishes, nice service

Nice lady at the order taker. Cheeseburgers and spicy fries were delicious.

everything was great, nice service and good food

What else can you say about Five Guys? Fries are good, burgers are mediocre at best, prices are through the roof. Rarely have I experienced such a poor price/performance ratio as with this chain. Better go to a good burger joint!!

As always, the food is top notch and the service was also great, but there were two concerts nearby during my stay, so the branch was super full and very loud. As a result, the employees were also somewhat stressed.

Here you can get the typical Five Guys food. Unfortunately, the 25 minute wait for burgers and fries is far too long in the early evening. A big disappointment is the BLT sandwich. It is not made of toast, but of buns. Better stick with the cheeseburger. But bring time and patience ☝️

The most important thing to start with: The burgers are smashed burgers, meaning the patties are flattened and are usually completely cooked through. In addition, the burger as a whole can be described as mushy. But that doesn't mean it's unappetizing. On the contrary, I'm into it! Five Fuys is unfortunately a bit expensive but you get something for it and the quality is 90% the same in all branches. Due to its location, this branch is not overcrowded and therefore there is usually very little waiting time.

Yes, the ambience could be better. Otherwise just awesome!

Went there today after the masego concert and was completely overwhelmed in the store. After 1 hour!! After waiting, our two burgers were ready but they were completely ice cold and the bun was hard, really not edible. When we pointed this out to the employee, he responded with a rude "yes, and what should I do now!?" Yes, there was a lot to do, a long wait is ok, but then to get completely cold burgers is outrageous.

Very tasty but very expensive. Service was very unfriendly except for 1 lady.

The burger and fries were tasty but very expensive.

Had dinner with friends on January 15th and the service was very nice!

We were there today and what can I say - absolutely delicious, just as you know it. Yes, it's a bit expensive, but it's freshly made and tastes great... Restaurant very clean, staff very very friendly 🥰

The hamburgers a very good a guisy, the atmosphere is a bit cold .

Sehr lecker. Das Essen wurde schnell zu mir geliefert und es war noch warm

Der Service war perfekt doch noch besser war der Burger. Er macht richtig satt das man gar nicht mehr kann aber wenn man noch Fries dazu hat wird man süchtig und muss die auch noch essen. Dazu die milchshakes sind einfach unwiderstehlich!

Sehr schöner Laden, bestes Fastfood.